erp vision 2020
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ERP Vision 2020ERP Vision 2020
How will an ERP look like in next decade?
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The ERP space has been innovating at quite a fast pace recently. Although double entry accounting has remained the same for hundreds of years, ERP has been incorporating new technologies like mad including
Social media Mobility Web based CRM Many others
Of course many new technologies will be developed between now and 2020 that we won’t have imagined, this is more looking at the mature versions of what we have today, but perhaps in a bit of a raw state.
Integration of TechnologiesIntegration of Technologies
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New Face of Corporate ITNew Face of Corporate IT
By 2020 the nature of corporate IT will have changed dramatically.
IT will be much more about managing contracts with service providers and much less about maintaining hardware and software.
Most applications will be cloud based
Service type basis based on usage rather than purchasing software outright.
Software providers will be responsible for the maintenance & Performances
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TechnologiesTechnologies
ERP and CRM applications will standardize on running as Browser clients written in pure HTML5/JavaScript/CSS. This allows anywhere access to the application on any device
These technologies truly deliver on the dream of being able to write software that will run anywhere with a very rich interactive experience.
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Access on Multiple DevicesAccess on Multiple Devices
Allows anywhere access to the application on any device – laptop, Mobile, PDA.
These technologies truly deliver on the dream of being able to write software that will run anywhere with a very rich interactive experience.
Users will be able to access all the business applications as easily from a phone or a large screen monitor.
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Access from AnywhereAccess from Anywhere
Work from Home, Work while Travel - on the road, on a plane.
Will offer active help based on usage patterns and knowledge of common problems other users encounter.
ERP and CRM software will keep them apprised of what other people in their organization are up to and allow all sorts of social interactions as they perform their work.
Flexibility for people to work where ever they are.
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Internet as a CommodityInternet as a Commodity
Connections to the Internet will be seamless and universal. Today we are struggling with this, but by 2020 the infrastructure should all be in place to deliver the Internet.
Thus ERP applications will be able to deliver results more quickly across any medium.
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High UsabilityHigh Usability
Applications like Facebook could have never taken off and reached 500 million users if each user needed to be trained and coached in how to use the application.
We are seeing that usability going into single user finance and book keeping programs today. Small business applications are getting easier and easier to use.
By 2020 we should see these usability improvements permeating mid-market ERP, CRM and HR.
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Seamless Integration with APISSeamless Integration with APIS
By 2020 all mid-market ERP, CRM and HR systems will have sophisticated Web Services APIs. These will be based on future versions of restful Web Services.
Applications will link and interact with many different Web applications whether free (like Google Maps or Twitter) or commercial (like Sage Exchange).
This tight seamless integration and aggregation of services will greatly help productivity and improve decision making.
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Sophisticated WorkflowSophisticated Workflow
With common Web Service based APIs, it will be possible to build Workflow engines that orchestrate the activities in a number of these applications.
Custom workflows will be constructed that cross the boundaries from ERP to CRM to HR.
These workflows can even cross to other standard Web based services like Maps, Documents or any service with a Web Service interface.
The power of combining Workflow with Connect Services will be immense
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Virtualization – Legacy AppsVirtualization – Legacy Apps
Virtualization technology will continue to improve allowing legacy business applications to live in the cloud and benefit from the economies of scale there.
Rather than be maintained separately in each company that uses it, these will become centralized in specialized data centers that can efficiently virtualize these.
Then maintain disaster recovery, backup and maintenance of the software and hardware.
Each virtualized instance will maintain the environment and customizations for that particular client.
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Integrated Business IntelligenceIntegrated Business Intelligence
Business Intelligence will be one area where we will make huge strides.
Today many BI applications are too complex to work with. Provide instant sophisticated analytics and dashboards.
People will be far better supported in their decision making by having the right data always easily accessible.
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Productive Social MediaProductive Social Media
Today Social Media is very consumer oriented. By 2020 we should see a leading “Corporate Social Media” application emerge that provides true productivity and use for the corporation. Integration of Social Media with ERP will add significant Value to Organizations.
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Thank You,Sanjay Gehija
Project Manager ESS-India
Hopefully this article stirs some thought on discussion on where we want to move the ERP products over the coming years. Some of the ideas are already in play. Some are just markers on potential future product roadmaps.
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