escalation model supplier quality wims n5 – version 8.0

Escalation Model

Supplier QualityWIMS N5 – Version 8.0

2

Escalation Model – Supplier Quality

EscalationLevel

Escalation Level

ExitEscalation Level

3

1

2

4

DriverPlant SQE / Logistics

Supplier Development

Commodity Management

Purchasing Management

Support bySupplier

DevelopmentSupplier Owner

(Purchasing)Supplier

Development-

Supplier Action (highlights)

• Action Plan• Monthly reviews

• PPM Target Tracking Sheet

• Bi-weekly reviews

• PPM Target Tracking Sheet

• Weekly reviews

• Preparation of tool move

Consequences• Regular visits to

Webasto plant(s)

• Escalation to supplier‘s Management

• New business hold

• Business review• Supplier Change

Recommended max. Duration

2-4 months 2-4 months 2-4 months Case wise

Performers

Supplier Escalation Model WIMS in N5 – Version 8.0

3



Escalationlevel

Input Activity Result

1Plant Quality

+Supplier

Development / Logistics

Repeated quality claims (0-km and field)

Repeated failure after introduced containment action or closed 8D

and Suggestion of

Plant for Level 1

Acceptance by Escalation Team1

Escalation Letter to supplier by plant quality

Request of action plan Monthly status review with

supplier (meeting or Telcon)

Information about escalation

Written action plan from supplier

4


Escalationlevel


2Supplier Develop-

ment

+Supplier Owner

No improvement visible in escalation level 1


and Suggestion of plant

for Level 2or Suggestion for

escalation from more than one plant

Acceptance by Escalation Team

Escalation Letter to supplier by purchasing

Request PPM Target Tracking Sheet (TTS)

Bi-weekly status review with supplier

Optional: Process audit 100% outgoing inspection at

supplier Request for supplier status

change

Information about escalation

PPM Target Tracking Sheet (TTS)

Optional: Audit result


5


Escalationlevel


3Commodity Manager

+Supplier Develop-

mentor

LocalPurchasing

Manager (local

suppliers)

No improvement visible in escalation level 2

Quality targets not reached


Suggestion of Supplier Development for Level 3

Acceptance by Escal. Team Review and update action

plan Escalation letter to supplier

by purchasing: New business on hold

Weekly status review with supplier‘s management

Status change “hold” Prepare Supplier changeOptional: Audit / Process audit 100% inspection by 3rd

party under suppliers responsibility

Inform customer in case of customer nominated supplier

PPM Target Tracking Sheet (TTS)

Optional: Audit result


6


Escalationlevel

Characterisationof the suppliers status

Activity Result

4Commodity

Manageror

LocalPurchasing

Manager (local

suppliers)

No improvement visible in escalation level

Decision of Purchasing Mgmt. + Supplier development Mgmt. for Level 4

Decide Exit strategy with Strategic Purchasing

Optional: Information to quality

certification agency

Strategic consequences through Commodity Management:

Active Re-Sourcing

Run out of business


7


Criteria for De-Escalation:

• PPM-targets are reached

• No repeated defects

• Other quality targets reached

(if existing, e.g. related customer claims, field quality etc.)

• Delivery performance criteria fulfilled (in case of logistics escalation)

• Good 8D performance (reaction time, quality of content)

• No big variety of different defect types (instable process!),

even if small reject quantities

and

• All criteria need to be met

• Fulfillment must be proven for minimum duration of 2 consecutive months (or longer if requested by Webasto)


8

Internal working advices

1. PPM Target Tracking Sheet can be used as an option already in level 1

2. Extended 8D reports should be requested at least for repeated defects

3. Escalation letters will be signed as follows:

• Level 1: Head of plant logistics + Head of plant quality

• Level 2: Supplier owner (purchasing) + Supplier development engineer

• Level 3: Head of purchasing + Head of Supplier development


escalation model supplier quality wims n5 – version 8.0

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