eservices with spagic at omsar, ow2con’12, paris
DESCRIPTION
The Public Administration in the Republic of Lebanon has adopted Spagic to develop an infrastructure supporting the realization of eServices, which allows citizens to request for specific services delivered by the Public Administration, through the portal of the Office of the Minister of State for Administrative Reform (OMSAR). Citizens can submit various types of service requests on-line, such as requests for registration certificates. At any time users can check the status of the submitted requests: in progress; need for additional documentation; incoming communications sent by the administration; outcome. During the project development, particular attention was paid to the realization of the tools that had been provided by the operators of the various administrations, in order to dynamically create new eServices. This project is an important step forward in the Lebanese public administration's IT infrastructure innovation path.TRANSCRIPT
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eServices with Spagic at OMSAR,Public Administration of the Republic of Lebanon
Gianfranco BoccalonSpagic Project leader - Engineering Group
November 27 - 29, 2012Orange Labs, Paris-Issy-les-Moulineaux, Paris
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Project Scope
OMSAR is the Office of the Minister of State for Administrative Reform in Lebanon.
Scope of the project is the automation of a limited set of public administration services and providing the tools for automating all public services.
The online services are called
eServices
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Samples of Administration transactions
Samples of Administrative transactions for Ministry of Agriculture (MOA):• Request a permit to practice the profession of Agricultural Engineering• Medical examinations on animals imported to Lebanon
Samples of Administrative transactions for Ministry of Foreign Affairs (MOFA):• Birth Certificate• Marriage Certificate• Divorce Certificate
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The new Portal for Public Administration transactions
A new portal has been created: it’s the access point to all
information about Public Administration transactions; it
allows citizens to fill the eServices forms on-line and submit
them to the Public Administration.
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New Tools for Citizens
The main drivers for this project were:• Easier access to services for Citizens• Traceability of eServices and more efficient communications
with the Administration
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Tools for Citizens: my eServices page
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Technical Architecture
The overall system is the result of the integration of the
following open source Packages
Workflow and ESB Platform
Portal Environment DBMS
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eServices as Spagic workflows
The eServices are implemented as real workflow processes.
A single workflow process can act as a template for multiple
public administration eServices.
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Some features
Integrated with the new Public Administration portal,
the System offers several features including:• Citizens can save a draft of his/her eService requests that are
maintained by the portal• Citizens can ask to the Portal a PDF copy of the filled form,
once submitted to the System• The new Portal (and the eServices tools) supports
multilanguage: all forms and information are always provided
in Arabic and English
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A sample Request module
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Mobile Applications
A mobile application will allow users to:• Read information about available Administrative Transactions• Trace Citizen’s active transactions.
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Contacts
Visit Spagic website:www.spagic.org
Contact us:[email protected]
Download Spagic from OW2 Forge: http://forge.ow2.org/