estate management section- ems...estate management section “ems” maintenance manual 2 black...

Estate Management Section-EMS Prepared:

Mohammed Khalil Marouf

Civil Engineer-HPCMD

Approved:

H.E. Eng. Mr. Basim Al-Hamar Minister Of Housing

Verified By: Faheem Abdulla

Chief-EMS

Hussein Al-Omari Director-HPCMD

Sami Bu-Hazza Assistant Under Secretary Of Housing Projects

Shaikh Abdulla Bin Ahmed Al-Khalifa Under Secretary Of Ministry Of Housing

Ref. No.:

HMP-MM-01

Date Approved:

2015/01/15

URev.

First

Maintenance Manual

Housing Projects Construction & Maintenance Directorate HPCMD

PREFACE The Maintenance Manual Is Intended To Set The Rules In Terms Of The Proper Methodology Of Managing Maintenance Complaints Effectively & Efficiently, Where The End Users “Beneficiaries” Satisfaction Would Be Tangible & Easily Measured.

The Maintenance Manual Enhances The Communication Channels Among EMS Staff, Call Centre, Maintenance Contractors, Other Related Entities Within Or Out Side The Ministry, & The End Users “Beneficiaries”, In Which Is Reflected Accordingly On The Overall Performance Of The Ministry In Serving The End Users “Beneficiaries”.

The Maintenance Manual Elaborates Precisely The Core Scope Of Estate Management Section, In Which Set Clearly The Jurisdiction Of The Section In An Indisputable Interpretation.

Mohammed Khalil Marouf Manama, Kingdom Of Bahrain 1st November, 2014

Estate Management Section “EMS” Maintenance Manual

1. UIntroduction 1

2. UDefinitions & Terminologies 1

3. UBeneficiary Liability 17

4. UEMS Liability 20

5. UProbable Defects Arising In Housing/Apartment Unit 22

5.1 UHouse Unit 22

5.1.1. UKeys Handing Over Stage 24

5.1.1.1 UBeyond The Main Building 24

5.1.1.2 UInside The House 24

5.1.2 UProcedure Of Handling & Follow Up EMS Complaints

During Defects Liability Period DLP & Maintenance Period 26

5.1.3 UDefects Requiring EMS Involvement During Defects

Liability Period DLP & Maintenance Period 27

5.1.3.1 UBeyond The Main Building 27

5.1.3.1.1 UBoundary Wall 27

5.1.3.1.2 UFront Yard 28

5.1.3.1.3 UBack Yard 28

5.1.3.1.4 USide Yard 29

5.1.3.1.5 URoof Area 30

5.1.3.2 UInside The House 31 5.1.3.2.1 UEntrance Hall 31

5.1.3.2.2 UGround Floor Family Hall 31

5.1.3.2.3 UMajlis 32


II

5.1.3.2.4 UGround Floor Toilet 32

5.1.3.2.5 UBed Room (Ground Floor, 1) 33

5.1.3.2.6 UKitchen 34

5.1.3.2.7 UStaircase Room “Up To Roof Level” 35

5.1.3.2.8 UMaster Bed Room 35

5.1.3.2.9 UBed Room (First Floor, 1) 36



5.1.3.2.12 UMaster Bed Room Bath (First Floor) 37

5.1.3.2.13 1PU

stUPU Floor Joint Bath 38

5.1.3.2.14 1PU

stUPU Floor Hall 39

5.1.4 UConsiderations Of EMS involvement From The

Initiation Till The Expiration Of Guarantee Period 41

5.1.5 UConsiderations Of EMS involvement After Guarantee Period Expiry 42

5.2. UApartment Building: (Owned Flats) 43

5.2.1. UKeys Handing Over Stage 45

5.2.2. UDefects Requiring EMS Involvement During Defects


5.2.3. UProcedure Of Handling EMS Complaints During Defects


5.2.4. UInside Flat 49

5.2.4.1.ULobby & Family Hall 49

5.2.4.2.UMajlis 49

5.2.4.3.UBalcony 50

5.2.4.4.UToilet 51

5.2.4.5.UMaid’s Room 52

5.2.4.6.UKitchen & Terrace 52

5.2.4.7.UMaster Bed Room 54


III

5.2.4.8.UBed Room (1) 54

5.2.4.9.UBed Room (2) 55

5.2.4.10. UBed Room (3) 56

5.2.4.11. UMaster Bed Room Bath 56

5.2.4.12. UJoint Bath 58

5.2.5. UOutside Flat 60

5.2.5.1.UFlats Common Area Lobby 60

5.2.5.2.ULifts 60

5.2.5.3.ULifts Machine Room 61

5.2.5.4.UStaircase Room Area 61

5.2.5.5.UWatch Man Room Hall 62

5.2.5.6.UWatch Man Room Kitchen Area 62

5.2.5.7.UWatch Man Room Bath 63

5.2.5.8.UWatch Man Room Store 64

5.2.5.9.UInternal/ External Gas Cylinder Room 65

5.2.5.10. UPump Room 65

5.2.5.11. UElectrical Room 66

5.2.5.12. UMain Entrance & Ramp 67

5.2.5.13. UWell Shaft Area 67

5.2.5.14. URoof Area 67

5.2.6. UBuilding Elevations 69 5.2.7. UConsiderations Of EMS involvement From The Initiation

Till The Expiration Of Guarantee Period 70

5.2.8. UConsiderations Of EMS involvement After Guarantee Period Expiry: 72

5.3. UApartment Building: (Rental Flats) 74

5.3.1. UProcedures & Documents Required To Be Attended By The

Beneficiary To Receipt The Housing Unit 74

5.3.2. UProcedure Of Handling EMS Complaints 76


IV

5.3.3. UDaily Routine Maintenance 82

5.3.3.1.ULobby, Family Hall, & Majlis 82

5.3.3.2.UBalcony 83

5.3.3.3.UToilet 83

5.3.3.4.UKitchen & Terrace 84

5.3.3.5.UMaster Bed Room 85

5.3.3.6.UBed Room (1) 86

5.3.3.7.UBed Room (2) 87

5.3.3.8.UMaster Bed Room Bath 87

5.3.3.9.UJoint Bath 88

5.3.4. UPeriodic Maintenance 90

5.3.4.1.U3 Years Periodic Maintenance 90






5.3.5. UOutside Flat 91

5.3.5.1.UFlats Common Area Lobby & Building Surrounding 91

5.3.5.2.ULifts 92

5.3.5.3.ULifts Machine Room 92

5.3.5.4.UGround/Roof Area 93

5.3.6. UManpower Supply 94


1

1. Introduction: The Maintenance Manual provides Estate Management Section EMS Personnel,

Associated Contractors, & Tenants With The necessary Information Required for

Maintaining Owned Housing Projects, Apartments, & Rental Apartments Under The

Jurisdiction of EMS Effectively.

The Maintenance Manual Is To Set The Rules In Terms of The Extent of Involvement of

EMS In The Maintenance Process Along with Determining The Responsibility Part In

Which The Tenant Is To Be Liable for.

The Maintenance Manual Is Intended To Take Place As A Bench Mark for Providing

Guidelines To All Necessary Maintenance Works In Which In Turn Enhances The

Excellence of The Provided Services To The Citizens of The Kingdom Of Bahrain Who Are

Beneficiaries from Ministry Of Housing MOH Projects.

The Maintenance Manual Is To Be Referred To In Conjunction With The Adopted

Ministry Of Housing MOH Standard J.C.T. Conditions of Contract (Without Quantities)

and Preliminaries January 1982 amended October 1986, & To Tender Book Document of

Signed Contract Between Ministry Of Housing MOH & Maintenance Contractor. In

Addition To The Standard Specification For Housing Projects-Part 1 (Houses &

Apartments) Issued On May 2010 & Kingdom Of Bahrain Civil Law No.(19) (2001).

2. Definitions & Terminologies: Beneficiaries:

Citizens Who Are A Beneficiaries of A Housing Project (Owned Houses, Apartments,

Rental Apartments) Provided by The Ministry Of Housing On The Basis of A Signed

Contract. The Terms Tenants & Applicants Also Applies.

Attention To Be Drawn That Any Reference In The Following Context In Relation To The

Above-Mentioned Definition Would Be Strictly Limited To The Party Who Signed The

Contract With The Ministry Of Housing MOH Only, No Other Party Would The Ministry

Of Housing Deal With In Relation To Any Maintenance Issues But The Legal Party Who

Signed The Contract.


2

Black List: Refers To The List Prepared By EMS For Beneficiaries Who Are Intentionally Raising

Frequent False Complaints For Attending Irrelevant Maintenance Works. Identifying The

Frequency Of False Complaints Would Rely Principally On The Maintenance Historical

Record Of The Concerned Housing Unit Beneficiary. Thus Misleading EMS Efforts To

Attend Maintenance Complaints Proactively. EMS To Black List Such Beneficiaries If The

Frequency Of False Complaints Raised By The Beneficiary Exceed 3 Complaints

Excluding Complaints In Which May Lead To A Probable Risk For The Inhabitants Such

As Electrical Complaints. EMS To Not Prioritize The Complaints Raised By The

Beneficiary For A Period Of 6 Months. If The Beneficiary Continue To Raise Such False

Complaints For A Period Of 1 Year, Legal Affairs Of Housing Services Directorate HSD

To Handle The Case For Taking A Proper Legal Action.

In The Case Of Upper Flat Leakage Due To Failure Of Water Proofing System, The

Intentionally Non-Cooperative Beneficiary Would Be Added Also To The Black List.

Blockages (Drainage Pipelines & Associated Fixtures): Refers To The Blockages Of The Drainage Pipelines In Which The Water Flow Would Not

Drain As Intended. Complaints Shall Be Restricted Only To The Floor P-Trap &

Blockages Related To Main Drainage Pipelines In Which May Cause Flooding Of The

Affected Pipeline Area & Cause A Pipeline Damage As A Consequence.

In Ownership Housing Units/Apartments For The Sanitary Fixtures Defects (i.e. W/C Unit)

The Condition Of Attending The Defect Complaint Apply Only If The Fixture Defect Is

Genuine Due To Manufacturing Fault & Under The Defect Liability Period

DLP/Maintenance Period Only & Not Due To Misuse.

For Rental Apartment Buildings The Condition Applies Whenever Necessary & As

Decided By EMS Inspector.

Attention To Be Drawn That For Complaints Related To Blockages Of Individual Drain

Outlets Such As Kitchen Sink Drain, Wash Basin Drain, & Shower Area Drain Due To

Misuse, The Tenant Would Be Informed That It Is Not Of The Jurisdiction Of The EMS


3

To Attend The Complaint & The Tenant Would Bear The Sole Responsibility In This

Regard.

The Beneficiary To Bear The Sole Responsibility If He Attend Any Alteration,

Modification, & Renovation Works To The Existing Drainage Pipeline System That May

Result A Defect In The Pipeline System & Associated Water Proofing System & EMS

Would Not Be Responsible In This Regard To Attend Any Rectification Works.

Call “Contact” Centre Organization:

The Entity Or Organization To Receive Beneficiaries Complaints On Behalf Of Estate

Management Section EMS & Forward To EMS For Complaints Processing Purposes.

Change Of Occupancy: Refers To The Case Where The Tenant Of The Housing Unit (Either House/Flat-

Ownership /Rental) Would Have To Vacate The Unit & Handover The Keys To The

Ministry Of Housing MOH. The Following Items To Be Counted Into Perspective For

Making The Flat Good For The Occupancy Of A New Beneficiary:

A- Doors & Associated Ironmongeries.

B- Aluminum Windows, Sliding Doors, Fly Mesh, etc.

C- Painting Works.

D- Drainage System & Associated Fixtures Rectifications.

E- Plumbing System & Associated Fixtures Rectifications.

F- Electrical System & Associated Fixtures Rectifications.

G- Structural Elements Condition Of The Flat Such As Walls, Floors, Ceiling, etc.

H- Kitchen Cabinets & Associated Fixtures (i.e. Kitchen Sink, Granite, etc.).

Attention To Be Drawn To The Liability Of The Tenant Who Previously Occupied The

Flat Towards Making The Flat Good As Originally Were When Handed Over To Him

Without Any Alteration, Modification, Or Renovation Works That Were Not Granted The

Ministry Of Housing MOH Consent.

Any Issues In This Regard Are To Be Dealt By EMS In Liaise With HSD Legal Affairs.


4

Common Area Of Apartment Building: Refers To The Apartments Building Common Area Such As “Lobby, Lifts, Lifts Machine

Room, Roof, Garage Shade Area, Guard “Watchman” Room, Gas Room, Ground Water

Tank & Pump Room, Electrical Switches Room, etc.”.

For Ownership Apartments The Responsibility Of Attending Defects In Buildings

Common Area Relies In This Case On The Union Beneficiary Of The Apartment Building.

However, EMS Is Taking This Responsibility On Behalf Of The Union Beneficiary Till The

Union Beneficiary Decree Is Put Practically Into Effect. For Rental Apartments EMS To

Take Sole Responsibility Of Attending Defects In Buildings Common Area.

Conditions of Contract: Refers To The Ministry Of Housing MOH Standard J.C.T. Conditions of Contract

(Without Quantities) and Preliminaries January 1982 amended October 1986, & To

Tender Book Document of Signed Contract Between Ministry Of Housing MOH &

Maintenance Contractor.

Defect: Refers to Any Impurity, Deficiency, & Failure To Either Structural Elements Or Non-

Structural Elements of The Housing Unit/Apartment (Owned/Rental) Which Requires

Estate Management Section EMS Involvement. The Extent Of Involvement Of EMS Would

Be Subjected To Either The Defects Liability Period DLP, Maintenance Period, Or

Guarantee Period.

Attention To Be Drawn To Defects In Which Are Caused Due To Beneficiary Non-

Authorized Changes, Modifications, Renovation Works To The Original Structural/ Non-

Structural Elements Of The Housing/Apartment Unit “Intentional Self Made Defect”

Where The Tenant To Bear The Consequences Of His Actions Solely & He Will

Accordingly Lose The Guarantee In Relation To The Defected Element.

The Defects In Which The Maintenance Contractor To Attend On The Basis Of Estate

Management Section EMS Request To Be Strictly In Accordance To The Contract Tender

Book “Bill Of Quantities” Or As Previously Agreed Between Maintenance Contractor &


5

Q.S. Any Items In Which Are Not Under The Jurisdiction of The Signed Contract

Documents Are To Be Addressed By The Maintenance Contractor To EMS Attention Prior

of Any Rectification Works.

The Complaints Raised By Beneficiary Would Be In Either Means of Reporting To Call

Centre On The National Call Centre Number 80008001.

The Complaints Raised By The Beneficiary In Relation To Defects Reporting Are Divided

Into 2 Types:

1- Tenant Defect Report TDR:

Refers To EMS Adopted Format For Reporting of Beneficiary “Who Signed The

Contract With The Ministry Of Housing MOH” Defects Complaints During Defects

Liability Period DLP To Main Construction Contractor.

2- Work Order Request:

Refers To EMS Adopted Format For Reporting of Beneficiary “Who Signed The

Contract With The Ministry Of Housing MOH” Defects Complaints During

Maintenance Period To Maintenance Contractor.

Attention To Be Drawn To Defect Repair Requests For Items Under Guarantee Such As

Water Proofing System In Which An Official Letter Addressed To The Guarantor From

EMS Chief To Be Sent For Attending Rectification Works & Reporting Back To EMS.

The Complaints Raised By The Tenant Also Can Be Divided Into The Following On The

Basis Of Its Validity To The Following:

1- Valid Complaint:

Complaints Under EMS Jurisdiction In Which To Be Attended By EMS As Listed

In This Manual.

2- Invalid Complaint:

Complaints Not Under EMS Jurisdiction In Which EMS Will Not Be Involved In

Attending Any Related Maintenance Works.

Attention To Be Drawn That The Validation Of The Complaint Is To Be The Sole

Responsibility Of EMS Inspector.


6

The Complaint Responding Rate By EMS Maintenance Contractor Is Depended Upon The

Urgency/Non-Urgency Nature Of The Complaint & Can Be Prioritized Into 3 Categories:

1- Complaints To Be Attended & Rectified Immediately (Emergency Works).

2- Complaints To Be Attended Within 24 Hours (Urgent Works).

3- Complaints To Be Attended As Per Agreed Appointment (Routine Works).

In The Case Of Agreed Appointment If The Tenant Fails To Allow Maintenance

Contractor To Access The Unit For Any Reason, Then his Complaint Won’t Be Prioritized.

Defects Liability Period DLP: Refers To The Period Mentioned in The Contract where the Main Construction Contractor

is Obligated to attend Any Defects that might arise during the period in which are caused

due to the operational process of the Housing Unit by the Unit Inhabitants.

Electrical Installation Repair Works: Refers To All The Repair Works Related To Distribution Board, Wiring, & Restricted To

Switches, Sockets, & Light Fittings Defects In Which Is Covered Only During The Defects

Liability Period DLP/ Maintenance Period Only.

Attention To Be Drawn To Ownership Housing Units Where The Electrical Rectification

Works Offered By EMS Will Not Be Covered Beyond Defects Liability Period

DLP/Maintenance Period, For Ownership Flats The EMS Will Act On Behalf Of Union

Beneficiaries In Attending Complaints Up To The D.B. Of The Flat Only Where The

Electrical Installation Rectification Works Of The Flat Would Be The Sole Responsibility

Of The Beneficiary, For Rental Flats EMS To Attend All Rectification Works Of Electrical

Installations Of The Apartment Building Including The Flat Itself Beyond The D.B. Of The

Flat. Attending Complaints Resulted By Misuse Or Works Not Under EMS Scope As

Indicated In This Manual Will Not Be Under EMS Jurisdiction.

Any Resulted Defect By Misuse That May Cause An Incident As A Consequence (i.e. Fire

Accident) The Tenant To Bear The Sole Responsibility In This Regard Of Attending The

Rectification Works & EMS Would Bear No Responsibility In This Regard. However, In

Some Cases Where A High Risk Might Occur In Regard To A Life Threatening


7

Consequences Of The Tenant Reckless Actions To Other Neighboring Tenants In Addition

To The Tenant Himself & His Family, Then On The Basis Of The Tenant Request & Other

Beneficiaries EMS To Take Action In Regard To Carrying Out Necessary Rectification

Works To Stop The Danger Only & To Avoid Any Life Threatening Incidents, Where The

Decision In This Regard Is The Of The Sole Responsibility Of The EMS Inspector. EMS

To Warn The Tenant If He Neglect To Carry Out The Rectification Works, If He Further

Reject To Carry Out The Rectification Works Then EMS To Forward The Subject To

HSD Legal Affairs For Taking Necessary Action Against The Violating Tenant In This

Regard To Avoid Any Recurrence In Future.

In Addition, Bulbs Replacement Are Not Inclusive Within The EMS Scope.

EMS: Estate Management Section, The department operates under the jurisdiction of Housing

Projects Construction & Maintenance Directorate HPCMD of Ministry Of Housing MOH,

in which is involved primarily in Managing Related Maintenance Works of all completed

& Handed Over Projects to Beneficiaries under Either Defects Liability Period DLP,

Maintenance Period, Or Guarantee Clause.

The Section Is Divided Into 3 Branches Operative For The Purpose Of Receiving

Complaints 24 Hours A Day, 7 Days A Week Located As Follows:

1- Arad Branch.

2- Isa Town Branch.

3- Hamad Town Branch.

Fire Accidents: Refers To Fire Accidents Resulted By A Malfunction Of The Electrical Installations &

Related Accessories (i.e. Fan, Exhaust Fan, Light Fittings, etc.), D.B. Panel, & Due To Any

Other Reason Directly Related To The Quality Issues Of The Housing Unit/ Apartment

Building Elements Other Than The Tenant Himself Or Any Other Party. EMS

Involvement In Ownership Housing Units Would Be Restricted To Defects Liability Period

DLP/Maintenance Period Only. Whereas In Ownership Apartment Buildings, EMS


8

Involvement Will Be Extended Beyond Apartment Buildings Common Areas To The

Beneficiaries Flats Itself Due To The Fact That Union Beneficiaries Is Not Yet Put Into

Effect. For Rental Flats EMS To Be Involved In Attending Related Rectification Works

For The Entire Apartment Building Including The Beneficiary Flat When & Whenever

Only Resulted Due To A Quality Issue In The Apartment Unit Related Elements Of

Concern (i.e. Electrical Installations, etc.).

The Beneficiary To Bear The Sole Responsibility For Damages Coverage If The Fire Is

Caused Due To Misuse (i.e. Cooker, etc.).

Garage Area: Refers To The Area Allotted By Ministry Of Housing MOH For Ownership/Rental

Apartment Buildings Beneficiaries For Car Parking Purposes. The Ministry To Provide

Each Beneficiary With A Specified Area For Parking His Car.

Attention to Be Drawn For Garage Structure Complaints, The Complaints To Be

Attended Only Once As A complementary Service For Ownership Apartment Buildings

Only During The Defects Liability Period DLP/Maintenance Period As Indicated In This

Manual Due To The Reason That Ministry Of Housing MOH Provides The Garage Shade

Structure For Ownership Apartment Buildings.

In The Case Of Rental Flats EMS Involvement In Attending Any Maintenance Complaints

Raised By The Beneficiary Would Be Restricted As It Is Regarded As Not Under The

Jurisdiction Of EMS. However, EMS To Provide Technical Assessment To The Concerned

Municipality In Order To Strictly Monitor The Rental Flats Garage Area For

Documenting Any Violation Committed By The Beneficiary Such As (Un-Authorized

Alteration To The Garage Main Structure), In Which Legal Affairs Of Housing Services

Directorate HSD To Handle The Issue In Liaise With The Concerned Municipality.

Guarantee Period: The Period That Is Initiated By The Beneficiary Actual Occupancy Of The Housing Unit,

& The Full Energizing Of The Items Under Guarantee Agreement, Where Estate

Management Section EMS Will Attend The Maintenance Works Of Only The Guaranteed


9

Works Till The Expiry of The Guarantee Agreement With The Supplier/Subcontractor.

The Mechanism Of Attending Maintenance Related Complaints During The Guarantee

Period Would Rely On Either EMS Direct Involvement With The Guarantor Or The

Tenant Direct Involvement With The Guarantor With EMS Follow Up & Supervision.

Housing Unit/ Apartment Keys Handing Over: The Stage Following The Signage of Contract & Opening A Housing Bank Account where

The Citizen Beneficiary from The Ministry Of Housing MOH with An Ownership

Contract of A Housing Unit/ Apartment Or Rental Contract of An Apartment will

approach EMS Call Centre To Set Appointment for A period of Not More Than 15

Minutes For Handing Over The Keys By Estate Management Section EMS Inspector to

Him. In addition, The EMS Inspector & The Beneficiary Citizen will Conduct A Quick

Walkthrough Throughout the Unit to Visually Identify & Record any Probable Visible

Defects Within The Appointment Period.

HPCMD: Housing Projects Construction & Maintenance Directorate.

Leakages (Water Supply “PPR” Pipelines & Associated Fixtures): The Leakages Complaints Would Be Restricted To Only Cold/ Hot Water Installations

PPR Main Pipes & Distribution Pipes In Which Requires Re-Fixing of Brackets, Joints, &

Fittings, Along With Failure Of Water Proofing System.

For Plumbing Fixtures Defects The Condition Of Attending The Defect Complaint Apply

Only If The Fixture Defect Is Genuine Due To Manufacturing Fault & Under The Defect

Liability Period DLP/Maintenance Period Only & Not Due To Misuse.

Attention To Be Drawn That For Upper Flat Failure In Water Proofing System, The

Upper Flat Beneficiary Is To Comply Strictly With The EMS Instructions In Regard To

Attending The Rectification Works Of His Defected Water Proofing System That Are

Affecting Other Tenants & To Offer Utmost Cooperation With The EMS To Accomplish

Their Duty As Intended. If The Beneficiary Refuse To Cooperate With EMS, Then


10

Housing Services Directorate HSD Legal Affairs To Handle The Case Which May Cause

Further Delay.

The Beneficiary To Bear The Sole Responsibility If He Attend Any Alteration,

Modification, & Renovation Works To The Existing PPR Pipeline System That May Result

A Defect In The Pipeline System & Associated Water Proofing System & EMS Would Not

Be Responsible In This Regard To Attend Any Rectification Works. However, If Tenant

Agreed To Cooperate & Attend The Rectification Works, He To Bring A Contractor For

Carrying Out The Rectification Works To The Satisfaction Of EMS. If The Tenant Failed

To Do So, Then Housing Services Directorate Legal Affairs To Handle The Case With The

Violated Beneficiary.

Special Consideration Are To Be Taken By EMS Towards Rental & Ownership

Apartments “In The Case Of Union Beneficiary Decree Is Not Yet Put Into Effect”

Beneficiaries Who Request The Ministry For The Removal & Replacement Of Bath Tub

With A Shower Area, Where EMS To Provide The Necessary Workforce & Technical

Support To Carry Out The Works, The Beneficiary Who Requested The Service Will Be

Put In A Queue. The Tenant To Accept The Fact That A Slight Change Of Shade Between

The Existing & The Newly Fixed Tiles May Occur, If He Reject & Insist On Particular

Color Then He To Provide The Tiles & EMS To Provide Manpower In This Case. Maintenance Contractors:

Contractors who are involved in providing assistance to Estate Management Section with

all the services required to attend all necessary Maintenance Works within A Specified

Timeline in regard to A Signed Contract with The Ministry of Housing MOH.

The Maintenance Contractor To Operate In The Assigned Location As Per The Signed

Contract In Either EMS Branch’s Located In Arad, Isa Town, Or Hamad Town.

The Maintenance Contractor Is Ready For Receiving & Attending Defect Reports

Depended Upon The Urgency Nature of The Complaint 24 Hours A Day, 7 Days A Week.

The Maintenance Contractor Is Solely Responsible for Maintenance Services Planning,

Scheduling, Cost Accounting, Report Preparation, Establishing & Maintaining of Records,

and Quality Control.


11

Maintenance Historical Record: Refers To Work Order Requests & Tenant Defect Reports Attended Previously For The

Tenant In Which Are Archived In EMS Filing System.

Maintenance Period: A Period of 6 Months Starting from Handing Over The Housing Unit Keys to

Beneficiaries, in which Estate Management Section will Attend Any Defects that might

arise during the period in which are caused due to the operational process of the Housing

Unit by the Unit Inhabitants. In this Period Estate Management will either deal directly in

attending the defects with The Main Construction Contractor if The Defects Liability

Period DLP is Valid, or Deal with its Associated Contractors if The Defects Liability Period

DLP is Expired.

Maintenance Repair Work Items: Refers To Maintenance Work Items In Which Require Major/Minor Rectification Works

Without The Necessity Of Replacing It.

Attention To Be Drawn That The Validation Of The Repair Work Items Are To Be Of The

Sole Responsibility Of EMS Inspector Prior Of Conducting Any Repair Works.

Maintenance Replacement Work Items:

Refers To Maintenance Work Items In Which Require Immediate Replacement.

Attention To Be Drawn That The Validation Of The Replacement Work Items Are To Be

Of The Sole Responsibility Of EMS Inspector Associated With Chief Of EMS Consent

Prior Of Conducting Replacement Works.

Manpower Supply: Refers To The Supply Of Manpower Services By The Maintenance Contractor For Rental

Apartments Only Provided That The Item Under Concern Is In Inferior Condition Due To

Normal Operational Usage & Conditioned To Prior Approval By EMS, Housing Services

Directorate HSD May Be Involved In The Decision Of Providing Manpower Supply. The

Beneficiary To Supply The Material As Instructed By EMS For Quality Assurance

Purposes. The Cases In Which To Supply Manpower Services Is Listed In This Manual.


12

MOH: Ministry Of Housing.

Owned Apartment: Apartment Unit Owned By A Citizen Beneficiary from The Ministry Of Housing MOH by

Ownership Contract.

Owned Housing Unit: A Housing Unit Owned By A Citizen Beneficiary from The Ministry Of Housing MOH by

Ownership Contract.

Preventive Maintenance Works: Refers To The Maintenance Works Conducted By EMS Mostly On An Periodic Interval

For The Rental Apartments Water Tanks, Electrical Main Panel, Electrical Installations,

Building Associated Main Drainage Pipelines & Other Maintenance Works Related To

Common Areas Whenever Is Applicable.

Attention To Be Drawn That For Ownership Buildings The Above-Stated Applies Due To

The Reason That Union Beneficiaries Of The Apartment Building Is Not Put Yet Into

Effect.

Renovation Works: Refers To The Situation Where A Vacant Rental Flat/Housing Unit Is Repaired By EMS

For The Purpose of Change Of Occupancy Only. The Repair Works Would Vary From

Minor To Major Repair Works.

Rental Apartment: Apartment Unit Rented By A Citizen Beneficiary from The Ministry Of Housing MOH by

Rental Contract.


13

Structural/Non Structural Cracks: Refers To The Cracks On Which Occur On Any Of The Structural Concreted Elements &

Associated Finishing’s Of The Housing Unit/ Apartment Building During Its Anticipated

Life Span Of 25 Years.

The Following Table Illustrate The Types Of Cracks Experienced In Concrete Works:

Typ

es o

f Cra

cks

Aft

er H

arde

ning

Physical

Shrinkable Aggregates

Drying Shrinkage

Crazing

Chemical

Corrosion Of Reinforcement

Al-Kali Aggregate Reactions

Cement Carbonation

Thermal

Freeze/ Thaw Cycles

External Seasonal

Temperature Variations

Early Thermal Contraction

External Resistant

Internal Temperature

Gradients

Structural

Accidental Over Load

Creep

Design Loads

Befo

re H

arde

ning

Early Frost Damage

Plastic Plastic Shrinkage

Plastic Settlement

Constructional

Movement

Formwork Movement

Sub-Grade Movement


14

The Severity Of The Crack Can Be Defined In Relation To Its Width, The Following

Categorization To Be Adopted:

A- Hairline: Refers To The Cracks With A Dimension Of Not More Than 1 Millimeter

In Width.

B- Slight: Refers To The Cracks With A Dimension Ranging From 1-5 Millimeter In

Width.

C- Moderate: Refers To Cracks With A Dimension Ranging From 5-15 Millimeter In

Width, Structural Engineer Assessment Will Be Required To Identify The Reason

Behind The Crack Occurrence.

D- Severe: Refers To Cracks With A Dimension Ranging From 15-25 Millimeter In

Width, Structural Engineer Assessment To Be Incorporated To Identify The

Required Structural Repair Works.

E- Very Severe: Refers To Cracks With A Dimension In Excess Of 25 Millimeter In

Width, Major Structural Repair Works Will Be Involved Including The Probable

Demolition & Re-Construction Of The Defected Structural Element. Structural

Engineer Assessment & Follow Up Supervision Will Be Necessary For Carrying Out

Major Structural Repair Works.

F- Others: The Above-Stated Categorization May Vary Depended On The Adopted

Specification/ Code Of Practice.

Attention To Be Drawn That EMS Jurisdiction Will Be In Relation To The Building

Anticipated Life Span Of 25 Years Only & To Attending The Repair Works For Slight,

Moderate, Severe, & Very Severe Cracks. Hair Cracks Would Be Considered As Normal.

The EMS Inspector To Identify & Categorize The Crack On The Basis Of The Above-

Stated Categorization In Order To Understand & Accurately Define The Required &

Proper Rectification Work. The Investigation May Include Other Parties Such As

Construction Management Section CMS & Design Section Of Housing Projects Planning &

Design Directorate.


15

Guarantee Of The Structure Will Be Considered Void If The Beneficiary Carry Out Any

Un-Authorized Alteration, Modification, Or Renovation Works To The Existing Structure,

Where The Beneficiary In This Case Take The Sole Responsibility Of His Actions.

In The Case Of Authorized Alteration, Modification, Or Renovation Works To The

Existing Structure Then Warranty Of Structure Will Be Transferred To The Warranty

Offered By The Consultant Office On The Drawings Of Modifications.

Special Attention To Be Drawn To Settlement Of Soil That Might Be Caused To The

Structure Due To Other Parties Networks Malfunction “i.e. EWA” Where The Concerned

Party Is To Be Liable Of Rectifying The Malfunction Prior To Any Structural Rectification

Works In Order To Avoid The Incident Recurrence.

Specification: Refers To The Ministry Of Housing Standard Specification for Housing Projects (Part 1)

(Houses & Apartments) May 2010.

Union Beneficiary: Refers To The Union Comprising The Beneficiaries Of An Ownership Apartment Building,

Where The Union Beneficiary Bear The Sole Responsibility In Maintaining The Entire

Building Beyond The Specified Defects Liability Period DLP/Maintenance Period &

Resolving Any Conflict That Might Arise Among The Buildings Occupants.

EMS To Act On Behalf Of The Union Beneficiaries Of The Building In Attending The

Maintenance For Common Areas & Other Repair Works As Indicated In This Manual.

The Union Beneficiary Decree Was Announced Decree No.(97) For The Year Of 2014 On

The Date Of 27th February 2014, Where Once Practically Implemented EMS

Responsibilities Will Be Transferred To The Union Beneficiary Of The Apartment

Building.

Vandalism: Refers To The Intentional & Malicious Destruction Of Or Damage To The Property

Whether It Is A Housing/Apartment Unit By An Anonymous Party.


16

The Involvement Of EMS In Attending Vandalism Rectification Works Would Be

Restricted To Rental Apartments Common Areas Only, For Ownership Apartment

Buildings EMS To Act On Behalf Of The Union Beneficiaries In Attending Rectification

Works For Only Common Areas, Where For Owned Housing/Apartment Unit The

Involvement Of EMS Inside The Flat To Be Restricted To The Period Prior Of Handing

Over The Keys To Tenant.


17

3. Beneficiary Liability:

The Tenants Liability Is Directly Proportional With The Progression From Defects

Liability Period DLP Trough Maintenance Period& Finally To Guarantee Period. The

Extent Of Involvement Is Depended Upon Whether The Housing/Apartment Unit Is

Owned Or Rental.

Owned Housing/Apartment Unit:

Tenants Liability During Defects Liability Period DLP: The Tenant Is To Be Liable For Any Intentional/Misuse Defects Rectification Works. In

Addition, The Tenant Is To Be Liable For Defects Caused By Un-Authorized Changes,

Modifications, Renovation Works Conducted To The Original Housing/Apartment Unit By

Himself.

The Tenant Will Not Be Liable For Any Structural /Non-Structural Defects Including

Electrical Installations, Plumbing Defects & Associated Fixtures, & Drainage Defects &

Associated Fixtures Caused By The Normal Operational Stage of The Housing/Apartment

Unit In Which Attending The Rectification Works Will Be The Sole Responsibility Of EMS

In Liaise With The Main Construction Contractor.

Determining The Root Causes Of The Defect Whether It Is Intentional/Misuse/Caused By

Un-Authorized Changes, Modifications, Renovation Works Or Unintentional, Normal

Structural/Non-Structural Would Be The Sole Responsibility Of EMS Inspector.

Tenants Liability During Maintenance Period: The Tenant Is To Be Liable For Any Intentional/Misuse Defect Rectification Works. In



Himself.

The Tenant Will Not Be Liable For Any Structural /Non-Structural Defects Caused By The

Normal Operational Stage of The Housing/Apartment Unit In Which Attending The

Rectification Works Will Be The Sole Responsibility of EMS In Liaise With The Appointed



18




Tenants Liability During Guarantee Period: The Tenant Is To Self-Maintain & Attend All Types of Rectification Works To The

Housing/Apartment Unit With Disregard To The Nature of The Defect With The

Exception Of Structural Defects That Requires Direct Involvement Of EMS.

EMS Role In This Period Is To Coordinate For The Rectification Works For Items Under

Guarantee Period Only Till The Expiry Of The Guarantee Period.




For Items Under The Guarantee The Tenant Is To Be Liable For Any Intentional/Misuse

Defect Rectification Works. In Addition, The Tenant Is To Be Liable For Defects Caused

By Un-Authorized Changes, Modifications, Renovation Works Conducted To The Original

Housing/Apartment Unit By Himself.




Rental Apartment:

Tenants Liability: The Tenant Is To Be Liable For Any Intentional/Misuse Defect Rectification Works. In



Himself.

The Tenant Will Not Be Liable For Any Structural /Non-Structural Defects Caused By The

Normal Operational Stage of The Housing/Apartment Unit In Which Attending The


19

Rectification Works Will Be The Sole Responsibility Of EMS In Liaise With The






20

4. EMS Liability: EMS Liability Is Inversely Proportional With The Progression From Defects Liability

Period DLP Trough Maintenance Period& Finally To Guarantee Period. The Extent Of

Involvement Is Depended Upon Whether The Housing/Apartment Unit Is Owned Or

Rental.

Owned Housing/Apartment Unit:

EMS Liability During Defects Liability Period DLP: EMS Will Be Solely Liable For Attending Rectification Works To Any Structural /Non-

Structural Defects Including Electrical Installations, Plumbing Defects & Associated

Fixtures, & Drainage Defects & Associated Fixtures Caused By The Normal Operational

Stage of The Housing/Apartment Unit In Liaise With The Main Construction Contractor.




Common Area Of Apartment Buildings To Be Maintained By EMS Until The Union

Beneficiaries Is Put Into Effect.

EMS Liability During Maintenance Period: EMS Will Be Solely Liable For Attending Rectification Works To Any Structural /Non-

Structural Defects Caused By The Normal Operational Stage of The Housing/Apartment

Unit In Liaise With The Maintenance Contractor.




Common Area Of Apartment Buildings To Be Maintained By EMS Until The Union

Beneficiaries Is Put Into Effect.


21

EMS Liability During Guarantee Period: EMS Role In This Period Is To Coordinate For The Rectification Works For Items Under

Guarantee Period Only In Liaise With The Guarantor Till The Expiry Of The Guarantee

Period.







Common Area Of Apartment Buildings To Be Maintained By EMS Till The

Announcement Of The Union Beneficiaries Of Apartment Building In Which The

Responsibility Of Maintenance Henceforth Will Be Under The Jurisdiction of The Union

Beneficiaries.

Rental Apartment:

EMS Liability: EMS Will Be Solely Liable For Attending Rectification Works To Any Structural /Non-

Structural Defects Caused By The Normal Operational Stage of The Housing/Apartment

Unit In Liaise With The Maintenance Contractor.



Structural/Non-Structural Would Be The Sole Responsibility Of EMS Inspector As Listed

In This Manual.


22

5. Probable Defects Arising In Housing/Apartment Unit: Type Of Unit:

5.1 House Unit:

• Procedures & Documents Required To Be Attended By The Beneficiary

To Receipt The Housing Unit:

Following The Signage of Contract, The Beneficiary Is Instructed To Call The National

Call Centre Number 80008001 To Request A Date For The Receipt of The Housing Unit.

• The Following Documents Are Required:

1- Housing Unit Original Contract “For Verification”+ 1 Copy.

2- Original CPR Of Beneficiary “For Verification”+ 1 Copy.

3- Original Letter of Legal Affairs Addressed To Estate Management Section EMS for

Handing Over The Unit To The Beneficiary.

4- Copy of Letter of Housing Bank Addressed To Housing Services Directorate HSD

Informing of The Beneficiary Completion of Opening A Bank Account In Relation

To The Signed Contract.

• Notes To Be Considered By Beneficiary:

1- The Beneficiary To Attend At Least 15 Minutes Prior of Actual Appointment Time,

If The Beneficiary is Un-Aware of The Unit Location, He To Approach Project Site

Office For Guidance.

2- The Beneficiary Is To Attend In Person. No Party Would Be Dealt With Except Of

A Legal Representative Assigned On Behalf Of The Beneficiary.

3- The Beneficiary To Adhere To The Specified Appointment Time Of Handing Over

The Housing Unit. Otherwise, A New Appointment Date Would Be Requested.

4- All The Above-Stated Documents To Be Provided By The Beneficiary During The

Handing Over Of Housing Unit. Otherwise, A New Date To Be Requested By

Beneficiary For The Receipt Of A Housing Unit.


23

5- In Case Of The Inspector Delay In Attending On Time For The Handing Over Of

Housing Unit To Beneficiary Due To Another Housing Unit Beneficiary

Appointment Delay. The Concerned Beneficiary Is To Kindly Await While The

Inspector Arrive To Conduct The Process Of Handing Over The Unit To Him.

6- The Beneficiary Will Be Handed Over The Housing Unit Keys On Site, Where He

Will Access The Housing Unit Jointly With The Inspector. The Beneficiary To

Visually Inspect The Housing Unit Within The Specified Appointment Timeline,

Any Feasible Defects To Be Drawn To The Attention of The Inspector For Defect

Reporting Purposes. Furthermore, Any Defect To Be Reported By Beneficiary

During Defects Liability Period DLP In Relation To Housing Unit Leakages,

Electrical Defects, Structural Defects, Cracks, etc. Are To Be Reported By Calling

The National Call Centre Number 80008001.

7- The Inspector Is Obliged To Draw The Attention of The Beneficiary To Any Serious

Defect Observed By Him During The Visual Inspection of The Housing Unit &

Record It Accordingly For Immediate Rectification.

8- Missing/ Damaged Items Due To Vandalism To Be Recorded During The Inspection

For Processing The Necessary Rectification Works By EMS. EMS Not To Attend

Any Complaints In Relation To The Previously Stated After Conducting The Visual

Inspection Of The Housing Unit As It Is Regarded As Not Under The Jurisdiction

Of EMS.


24

5.1.1. Keys Handing Over Stage:

The Following Items To Be Considered While Attending The Keys Handing Over

Inspection:

5.1.1.1 Beyond The Main Building: The Following Are To Be In Intact Condition:

5.1.1.1.1 Boundary Wall Structural Elements & Finishing’s. 5.1.1.1.2 External House Elevations Structural Elements & Finishing’s. 5.1.1.1.3 Light Fittings. 5.1.1.1.4 House Main Gate Door. 5.1.1.1.5 Garage Structural Elements (Slab, Wall, & Rolling Shutter). 5.1.1.1.6 Ground/ Roof Water Tanks. 5.1.1.1.7 Pump Unit (Including Cover). 5.1.1.1.8 Water Heaters (Including Cover). 5.1.1.1.9 Electrical/Water Meters Boxes. 5.1.1.1.10 Drainage Inspection Chamber & Cover. 5.1.1.1.11 Drainage Main Pipes “In Exposed”. 5.1.1.1.12 Roof Water Supply “PPR” Main Pipelines & Branches. 5.1.1.1.13 Roof Area (Screed, Parapet Wall, Staircase Headroom).

5.1.1.1.14 Others.

5.1.1.2 Inside The House: The Following Are To Be In Intact Condition:

5.1.1.2.1 Internal Walls Structure & Finishing’s. 5.1.1.2.2 Ceiling Slabs Structure & Finishing’s. 5.1.1.2.3 Flooring Screed. 5.1.1.2.4 Painting. 5.1.1.2.5 Tiling Works In Common Area “If Any”, Kitchen, & Toilets. 5.1.1.2.6 Main/ Kitchen/ Baths & Internal, Doors. 5.1.1.2.7 Aluminum Window Frames/Fly Screens. 5.1.1.2.8 Electrical Accessories: Fans/ Light Fittings/ Exhaust Fans/ Switches/ Sockets. 5.1.1.2.9 D.B. Main Panel In Ground/First Floor Levels. 5.1.1.2.10 False Ceiling Tiles In Kitchen/ Ground Floor Toilet. 5.1.1.2.11 Kitchen Cabinets. 5.1.1.2.12 Sanitary Wares.


25

5.1.1.2.13 All Water Supply “PPR” Main Pipe Lines & Branches. 5.1.1.2.14 All Drainage Main Pipes “In Internal” System. 5.1.1.2.15 A/C Outlets & Frames. 5.1.1.2.16 Staircase Handrail. 5.1.1.2.17 Keys. 5.1.1.2.18 Others.


26

5.1.2 Procedure Of Handling & Follow Up EMS Complaints During Defects

Liability Period DLP & Maintenance Period: 1- For Any Of EMS Branches, The Complaint Is Received By Call Centre &

Forwarded To The Concerned EMS Inspector. 2- The EMS Inspector Will Initially Screen The Complaints To Determine Whether

The Complaints Are Valid Or Not. If The Complaint Is Invalid The Form To Be

Sent Back To Call Centre For Apologizing Of Attending The Complaint.

Afterwards The EMS Inspector To Determine Whether The Complaint Is A TDR

Or Work Order Request In Order To Forward Later To Either The Concerned

Main Construction/Maintenance Or Guarantor Contractor. 3- The Concerned Contractor Will Attend The Rectification Works With EMS

Inspector Involvement Whenever Necessary As Mentioned In The TDR/Work

Order Request & Accordingly Will Collect Tenants Signatures For Successful

Accomplishment Defect Repair & Forward Accordingly To EMS Inspector For

Finalization Where The Copies Will Be In Contractors’ Custody For Valuation

Preparation Process.


27

5.1.3 Defects Requiring EMS Involvement During Defects Liability Period

DLP & Maintenance Period: The Following To Be Attended Under EMS Jurisdiction.

5.1.3.1 Beyond The Main Building:

5.1.3.1.1 Boundary Wall:

5.1.3.1.1.1 Visible Cracks Located In Boundary Wall Foundation & Block Work Up To Damp Proof Membrane Level.

5.1.3.1.1.2 Visible Cracks In External Plastering Of Block Work Above Damp Proof Membrane of Boundary Wall.

5.1.3.1.1.3 Visible Cracks In Canopy Slab. 5.1.3.1.1.4 GRC Panel Defect. 5.1.3.1.1.5 Aluminum Main Gate Door Defect “If Applicable”. 5.1.3.1.1.6 Wrought Iron Main Gate Door Defect “If Applicable”. 5.1.3.1.1.7 Electrical Main Panel Defect. 5.1.3.1.1.8 Main Gate Step Defects. 5.1.3.1.1.9 Leakages Resulted From Defected Exposed Water proofing Membrane In

Canopy Slab. 5.1.3.1.1.10 Boundary Wall Paint Defect. 5.1.3.1.1.11 Boundary Wall Plaster Defect. 5.1.3.1.1.12 Settlement Of Soil.

5.1.3.1.1.13 Defects Related To Electrical Accessories: (Bell Unit Defect). 5.1.3.1.1.14 Others “Restricted To Maintenance Core Scope & As Approved By Director

Of HPCMD”. BENEFICIARY RESPONSIBILITY:

5.1.3.1.1.15 Bulbs/Fluorescent Lamps Replacement. EWA REPONSIBILITY:

5.1.3.1.1.16 Water Meter Box Defect.


28

5.1.3.1.2 Front Yard:

5.1.3.1.2.1 Visible Cracks Located In House Foundation & Block Work Up To Damp Proof Membrane Level.

5.1.3.1.2.2 Visible Cracks In External Plastering Of Block Work Above Damp Proof Membrane of House.

5.1.3.1.2.3 Visible Cracks In Garage Structure Walls. 5.1.3.1.2.4 Visible Cracks In Garage Ceiling Slab. 5.1.3.1.2.5 Visible Cracks In Garage Floor Slab. 5.1.3.1.2.6 Garage Structure Paint Defect. 5.1.3.1.2.7 Edging KERBS, Steps, & Walkways Defects. 5.1.3.1.2.8 Entrance Paving Blocks Defects. 5.1.3.1.2.9 Settlement Of Soil. 5.1.3.1.2.10 House Front Elevation Paint Defect. 5.1.3.1.2.11 House Front Elevation Plaster Defect. 5.1.3.1.2.12 Leakages Resulted From Defected Exposed Water proofing Membrane In

Garage Slab. 5.1.3.1.2.13 Earth Pit Cover Defects. 5.1.3.1.2.14 Front Yard Light Fitting Defect. 5.1.3.1.2.15 Main Water Supply Line Gate Valve Defect.

5.1.3.1.2.16 Others “Restricted To Maintenance Core Scope & As Approved By Director

Of HPCMD”.

BENEFICIARY RESPONSIBILITY:

5.1.3.1.2.17 Bulbs/Fluorescent Lamps Replacement. 5.1.3.1.3 Back Yard:



5.1.3.1.3.3 Kitchen Steps Defects. 5.1.3.1.3.4 Settlement Of Soil. 5.1.3.1.3.5 House Back Elevation Paint Defect. 5.1.3.1.3.6 House Back Elevation Plaster Defect. 5.1.3.1.3.7 Water Tank & Pump Slab Defects. 5.1.3.1.3.8 Garden Tab Pipeline Leakage.


29

5.1.3.1.3.9 Garden Tab Defect. 5.1.3.1.3.10 Pump Failure. 5.1.3.1.3.11 Pump Cover Damaged. 5.1.3.1.3.12 Pump Switch Defect. 5.1.3.1.3.13 Ground Water Tank Leakage. 5.1.3.1.3.14 Ground Water Tank Cover Defect. 5.1.3.1.3.15 Ground Water Tank Float Switch Defect. 5.1.3.1.3.16 Ground Water Tank Ball Valve Defect. 5.1.3.1.3.17 Ground Water Tank Main Supply Line Leakage. 5.1.3.1.3.18 External Kitchen Door Defect. 5.1.3.1.3.19 External Kitchen Door Threshold Defect. 5.1.3.1.3.20 Back Yard Light Fitting Defect.

5.1.3.1.3.21 Others “Restricted To Maintenance Core Scope & As Approved By Director

Of HPCMD”.


5.1.3.1.3.22 Bulbs/Fluorescent Lamps Replacement.

5.1.3.1.4 Side Yard:



5.1.3.1.4.3 Settlement Of Soil. 5.1.3.1.4.4 House Side Elevation Paint Defect. 5.1.3.1.4.5 House Side Elevation Plaster Defect. 5.1.3.1.4.6 Inspection Chamber Clogged (Flooding). 5.1.3.1.4.7 Inspection Chamber Cover Defect. 5.1.3.1.4.8 Drainage Exposed Line Defects (Only In Houses With External “Exposed”

Drainage System). 5.1.3.1.4.9 Rain Water Outlets Clogged (Only In Houses With Internal Storm Water

Disposal System). 5.1.3.1.4.10 Others “Restricted To Maintenance Core Scope & As Approved By Director




30

5.1.3.1.5 Roof Area:

5.1.3.1.5.1 Rain Water Spouts Clogged. 5.1.3.1.5.2 Rain Water Inlets Clogged (Only In Houses With Internal Storm Water

Disposal System). 5.1.3.1.5.3 Water Heater Unit Defect. 5.1.3.1.5.4 Water Heater Regulator Switch Defect. 5.1.3.1.5.5 Water Heater Cover Defects. 5.1.3.1.5.6 Leakage In Water Supply Cold/ Hot Water PPR Main Pipes & Distribution

Pipes Supply Including Brackets, Joints, & Fittings Defects. 5.1.3.1.5.7 Roof Water Tank Leakage. 5.1.3.1.5.8 Roof Water Tank Slab Defects. 5.1.3.1.5.9 Roof Water Tank Cover Defect. 5.1.3.1.5.10 Roof Water Tank Float Switch Defect. 5.1.3.1.5.11 Roof Water Tank Ball Valve Defect. 5.1.3.1.5.12 Roof Water Tank Ground Supply Line Leakage. 5.1.3.1.5.13 Water Proofing System Failure. 5.1.3.1.5.14 Visible Cracks In Roof Screed. 5.1.3.1.5.15 Visible Cracks In Parapet Wall. 5.1.3.1.5.16 Visible Cracks In Stair Room External Walls. 5.1.3.1.5.17 Roof Light Fitting Defect. 5.1.3.1.5.18 Roof Door Defect. 5.1.3.1.5.19 Door Threshold Defect. 5.1.3.1.5.20 Roof Paint Defect. 5.1.3.1.5.21 Roof Plaster Defect. 5.1.3.1.5.22 Concrete Coping Defect. 5.1.3.1.5.23 Attached Houses Concrete Coping Defect. ”If Applicable” 5.1.3.1.5.24 Others “Restricted To Maintenance Core Scope & As Approved By Director




31

5.1.3.2 Inside The House: 5.1.3.2.1 Entrance Hall:

5.1.3.2.1.1 Visible Cracks In Walls. 5.1.3.2.1.2 Ceiling Joint Crack. 5.1.3.2.1.3 Visible Cracks In Screed “If Applicable”. 5.1.3.2.1.4 Paint Defects. 5.1.3.2.1.5 Plaster Defects. 5.1.3.2.1.6 Main Door Panel & Frame Defects. 5.1.3.2.1.7 Main Door Ironmongeries Defects. 5.1.3.2.1.8 Door Threshold Defect. 5.1.3.2.1.9 Defects Related To Electrical Accessories: (Light Fittings). 5.1.3.2.1.10 Defects Related To Electrical Switches. 5.1.3.2.1.11 D.B. Panel Defect. 5.1.3.2.1.12 Floor Tile Defect “If Applicable”. 5.1.3.2.1.13 Floor Tile Grout Defect “If Applicable”. 5.1.3.2.1.14 Others “Restricted To Maintenance Core Scope & As Approved By Director


5.1.3.2.1.15 Bulbs/Fluorescent Lamps Replacement. 5.1.3.2.2 Ground Floor Family Hall:

5.1.3.2.2.1 Visible Cracks In Walls. 5.1.3.2.2.2 Ceiling Joint Crack. 5.1.3.2.2.3 Visible Cracks In Screed “If Applicable”. 5.1.3.2.2.4 Paint Defects. 5.1.3.2.2.5 Plaster Defects. 5.1.3.2.2.6 Aluminum Window Frame Defects. 5.1.3.2.2.7 Fly Screen Defects. 5.1.3.2.2.8 Defects Related To Electrical Accessories: (Fan, Light Fittings). 5.1.3.2.2.9 Defects Related To Electrical Switches & Sockets. 5.1.3.2.2.10 A/C Frame Defect. 5.1.3.2.2.11 Floor Tile Defect “If Applicable”. 5.1.3.2.2.12 Floor Tile Grout Defect “If Applicable”. 5.1.3.2.2.13 Others “Restricted To Maintenance Core Scope & As Approved By Director

Of HPCMD”.


32


5.1.3.2.2.14 Bulbs/Fluorescent Lamps Replacement. 5.1.3.2.3 Majlis:

5.1.3.2.3.1 Visible Cracks In Walls. 5.1.3.2.3.2 Ceiling Joint Crack. 5.1.3.2.3.3 Visible Cracks In Screed “If Applicable”. 5.1.3.2.3.4 Paint Defects. 5.1.3.2.3.5 Plaster Defects. 5.1.3.2.3.6 Aluminum Window Frame Defects. 5.1.3.2.3.7 Fly Screen Defects. 5.1.3.2.3.8 Room Door Panel & Frame Defects. 5.1.3.2.3.9 Room Door Ironmongeries Defects. 5.1.3.2.3.10 Defects Related To Electrical Accessories: (Fan, Light Fittings). 5.1.3.2.3.11 Defects Related To Electrical Switches & Sockets. 5.1.3.2.3.12 A/C Frame Defect. 5.1.3.2.3.13 Floor Tile Defect “If Applicable”. 5.1.3.2.3.14 Floor Tile Grout Defect “If Applicable”. 5.1.3.2.3.15 Others “Restricted To Maintenance Core Scope & As Approved By Director


5.1.3.2.3.16 Bulbs/Fluorescent Lamps Replacement. 5.1.3.2.4 Ground Floor Toilet:

5.1.3.2.4.1 Wall Tiles Defect. 5.1.3.2.4.2 Floor Tiles Defect. 5.1.3.2.4.3 P-Trap Gully Defect. 5.1.3.2.4.4 Ceiling Gypsum Board Tiles & Grid Suspension Defects. 5.1.3.2.4.5 Wall Tile Grout Defect. 5.1.3.2.4.6 Floor Tile Grout Defect. 5.1.3.2.4.7 Light Fitting Defect. 5.1.3.2.4.8 Wall/ Ceiling Mounted Exhaust Fan Defect. 5.1.3.2.4.9 Leakage In Ceiling Due To Water Supply Cold/ Hot Water Installations PPR

Main Pipes & Distribution Pipes Which Requires Re-Fixing of Brackets, Joints, & Fittings.

5.1.3.2.4.10 Shower Tray Defect. 5.1.3.2.4.11 Shower Mixer Defect In Hose Or Head Assembly.


33

5.1.3.2.4.12 Wash Basin Unit Defect. 5.1.3.2.4.13 Wash Basin Unit Mixer Tap Defect. 5.1.3.2.4.14 Gate Valve Failure. 5.1.3.2.4.15 Window Aluminum Frame Defects. 5.1.3.2.4.16 Drainage Blockages In P-Trap & Main Drainage Pipelines. 5.1.3.2.4.17 Toilet Door Panel & Frame Defects. 5.1.3.2.4.18 Toilet Door Ironmongeries Defects. 5.1.3.2.4.19 Door Threshold Defect. 5.1.3.2.4.20 W/C Seating Unit Defect. 5.1.3.2.4.21 W/C Flush Tank Defect. 5.1.3.2.4.22 Ablution Hose Defect. 5.1.3.2.4.23 No Water Flow Or Loss Of Pressure In Water Supply. 5.1.3.2.4.24 Mirror Defect. 5.1.3.2.4.25 Others “Restricted To Maintenance Core Scope & As Approved By Director


5.1.3.2.4.26 Bulbs/Fluorescent Lamps Replacement. 5.1.3.2.4.27 Individual Blockages In Washbasin Or Shower Tray/Area. 5.1.3.2.4.28 Misuse Blockages. 5.1.3.2.5 Bed Room (Ground Floor, 1):

5.1.3.2.5.1 Visible Cracks In Walls. 5.1.3.2.5.2 Ceiling Joint Crack. 5.1.3.2.5.3 Visible Cracks In Screed. 5.1.3.2.5.4 Paint Defects. 5.1.3.2.5.5 Plaster Defects. 5.1.3.2.5.6 Aluminum Window Frame Defects. 5.1.3.2.5.7 Fly Screen Defects. 5.1.3.2.5.8 Room Door Panel & Frame Defects. 5.1.3.2.5.9 Room Door Ironmongeries Defects. 5.1.3.2.5.10 Defects Related To Electrical Accessories: (Fan, Light Fittings). 5.1.3.2.5.11 Defects Related To Electrical Switches & Sockets. 5.1.3.2.5.12 A/C Frame Defect. 5.1.3.2.5.13 Others “Restricted To Maintenance Core Scope & As Approved By Director

Of HPCMD”.


34


5.1.3.2.5.14 Bulbs/Fluorescent Lamps Replacement. 5.1.3.2.6 Kitchen:

5.1.3.2.6.1 Wall Tiles Defect. 5.1.3.2.6.2 Floor Tiles Defect. 5.1.3.2.6.3 P-Trap Gully Defect. 5.1.3.2.6.4 Ceiling Gypsum Board Tiles & Grid Suspension Defects. 5.1.3.2.6.5 Wall Tile Grout Defect. 5.1.3.2.6.6 Floor Tile Grout Defect. 5.1.3.2.6.7 Light Fitting Defect. 5.1.3.2.6.8 Wall/Ceiling Mounted Fan Defect. 5.1.3.2.6.9 Wall/Ceiling Mounted Exhaust Fan Defect. 5.1.3.2.6.10 Leakage In Ceiling Due To Water Supply Cold/ Hot Water Installations PPR


5.1.3.2.6.11 Leakage In Ceiling Due To 1st Floor Baths Water Proofing System. 5.1.3.2.6.12 Electrical Switches/Sockets Defects. 5.1.3.2.6.13 A/C Frame Defect. 5.1.3.2.6.14 Washing Machine Bib Tap Connection Defect. 5.1.3.2.6.15 Aluminum Kitchen Cabinets Defects. 5.1.3.2.6.16 Granite Counter Top Defects. 5.1.3.2.6.17 Sink Defect. 5.1.3.2.6.18 Mixer Tap Defect. 5.1.3.2.6.19 Window Aluminum Frame Defects. 5.1.3.2.6.20 Fly Screen Defect. 5.1.3.2.6.21 Kitchen Internal Door Panel & Frame Defect. 5.1.3.2.6.22 Kitchen Internal Door Ironmongeries Defect. 5.1.3.2.6.23 Kitchen Internal Door Closer Defect. 5.1.3.2.6.24 Kitchen External Door Panel & Frame Defect. 5.1.3.2.6.25 Kitchen External Door Ironmongeries Defect. 5.1.3.2.6.26 Door Threshold Defect. 5.1.3.2.6.27 No Water Flow Or Loss Of Pressure In Water Supply. 5.1.3.2.6.28 Others “Restricted To Maintenance Core Scope & As Approved By Director

Of HPCMD”.


35


5.1.3.2.6.29 Bulbs/Fluorescent Lamps Replacement. 5.1.3.2.6.30 Individual Blockage In Kitchen Sink. 5.1.3.2.6.31 Misuse Blockages. 5.1.3.2.7 Staircase Room “Up To Roof Level”:

5.1.3.2.7.1 Staircase Wrought Iron Handrail Defect. 5.1.3.2.7.2 Aluminum Window Frame Defect “ If Applicable” 5.1.3.2.7.3 Fly Screen Defect. 5.1.3.2.7.4 Light Fitting Defect. 5.1.3.2.7.5 Feasible Cracks In Stair Steps & Landing Area Floor “If Applicable”. 5.1.3.2.7.6 Stair Steps & Landing Area Tiles Defect “If Applicable”. 5.1.3.2.7.7 Stair Steps & Landing Area Tiles Grout Defect “If Applicable”. 5.1.3.2.7.8 Visible Cracks In Staircase Room Walls. 5.1.3.2.7.9 Visible Ceiling Joint Crack. 5.1.3.2.7.10 Paint Defects. 5.1.3.2.7.11 Plaster Defects. 5.1.3.2.7.12 Leakage In Staircase Room Ceiling Due To Failure In Roof Water Proofing

System. 5.1.3.2.7.13 Others “Restricted To Maintenance Core Scope & As Approved By Director


5.1.3.2.7.14 Bulbs/Fluorescent Lamps Replacement. 5.1.3.2.8 Master Bed Room:

5.1.3.2.8.1 Visible Cracks In Walls. 5.1.3.2.8.2 Ceiling Joint Crack. 5.1.3.2.8.3 Visible Cracks In Screed. 5.1.3.2.8.4 Paint Defects. 5.1.3.2.8.5 Plaster Defects. 5.1.3.2.8.6 Aluminum Window Frame Defects. 5.1.3.2.8.7 Fly Screen Defects. 5.1.3.2.8.8 Room Door Panel & Frame Defects. 5.1.3.2.8.9 Room Door Ironmongeries Defects. 5.1.3.2.8.10 Defects Related To Electrical Accessories: (Fan, Light Fittings). 5.1.3.2.8.11 Defects Related To Electrical Switches & Sockets.


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5.1.3.2.8.12 A/C Frame Defect. 5.1.3.2.8.13 Leakage In Ceiling Due To Failure In Roof Water Proofing System. 5.1.3.2.8.14 Others “Restricted To Maintenance Core Scope & As Approved By Director


5.1.3.2.7.15 Bulbs/Fluorescent Lamps Replacement. 5.1.3.2.9 Bed Room (First Floor, 1):

5.1.3.2.9.1 Visible Cracks In Walls. 5.1.3.2.9.2 Ceiling Joint Crack. 5.1.3.2.9.3 Visible Cracks In Screed. 5.1.3.2.9.4 Paint Defects. 5.1.3.2.9.5 Plaster Defects. 5.1.3.2.9.6 Aluminum Window Frame Defects. 5.1.3.2.9.7 Fly Screen Defects. 5.1.3.2.9.8 Room Door Panel & Frame Defects. 5.1.3.2.9.9 Room Door Ironmongeries Defects. 5.1.3.2.9.10 Defects Related To Electrical Accessories: (Fan, Light Fittings). 5.1.3.2.9.11 Defects Related To Electrical Switches & Sockets. 5.1.3.2.9.12 Leakage In Ceiling Due To Failure In Roof Water Proofing System. 5.1.3.2.9.13 Others “Restricted To Maintenance Core Scope & As Approved By Director



5.1.3.2.10.1 Visible Cracks In Walls. 5.1.3.2.10.2 Ceiling Joint Crack. 5.1.3.2.10.3 Visible Cracks In Screed. 5.1.3.2.10.4 Paint Defects. 5.1.3.2.10.5 Plaster Defects. 5.1.3.2.10.6 Aluminum Window Frame Defects. 5.1.3.2.10.7 Fly Screen Defects. 5.1.3.2.10.8 Room Door Panel & Frame Defects. 5.1.3.2.10.9 Room Door Ironmongeries Defects. 5.1.3.2.10.10 Defects Related To Electrical Accessories: (Fan, Light Fittings).


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5.1.3.2.10.11 Defects Related To Electrical Switches & Sockets. 5.1.3.2.10.12 Leakage In Ceiling Due To Failure In Roof Water Proofing System. 5.1.3.2.10.13 Others “Restricted To Maintenance Core Scope & As Approved By Director



5.1.3.2.11.1 Visible Cracks In Walls. 5.1.3.2.11.2 Ceiling Joint Crack. 5.1.3.2.11.3 Visible Cracks In Screed. 5.1.3.2.11.4 Paint Defects. 5.1.3.2.11.5 Plaster Defects. 5.1.3.2.11.6 Aluminum Window Frame Defects. 5.1.3.2.11.7 Fly Screen Defects. 5.1.3.2.11.8 Room Door Panel & Frame Defects. 5.1.3.2.11.9 Room Door Ironmongeries Defects. 5.1.3.2.11.10 Defects Related To Electrical Accessories: (Fan, Light Fittings). 5.1.3.2.11.11 Defects Related To Electrical Switches & Sockets. 5.1.3.2.11.12 Leakage In Ceiling Due To Failure In Roof Water Proofing System. 5.1.3.2.11.13 Others “Restricted To Maintenance Core Scope & As Approved By Director


5.1.3.2.11.14 Bulbs/Fluorescent Lamps Replacement. 5.1.3.2.12 Master Bed Room Bath (First Floor):

5.1.3.2.12.1 Wall Tiles Defect. 5.1.3.2.12.2 Floor Tiles Defect. 5.1.3.2.12.3 P-Trap Gully Defect. 5.1.3.2.12.4 Ceiling Joint Crack. 5.1.3.2.12.5 Wall Tile Grout Defect. 5.1.3.2.12.6 Floor Tile Grout Defect. 5.1.3.2.12.7 Light Fitting Defect. 5.1.3.2.12.8 Wall/Ceiling Mounted Exhaust Fan Defect. 5.1.3.2.12.9 Leakage In Ceiling Due To Water Supply Cold/ Hot Water Installations PPR



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5.1.3.2.12.10 Leakage In Ceiling Due To Failure In Roof Water Proofing System. 5.1.3.2.12.11 Shower Tray Defect. 5.1.3.2.12.12 Bath Tub Defect. 5.1.3.2.12.13 Shower Mixer Defect In Hose Or Head Assembly. 5.1.3.2.12.14 Wash Basin Unit Defect. 5.1.3.2.12.15 Wash Basin Unit Mixer Tap Defect. 5.1.3.2.12.16 Gate Valve Failure. 5.1.3.2.12.17 Window Aluminum Frame Defects. 5.1.3.2.12.18 Drainage Blockages In P-Trap & Main Drainage Pipelines. 5.1.3.2.12.19 Bath Door Panel & Frame Defects. 5.1.3.2.12.20 Bath Door Ironmongeries Defects. 5.1.3.2.12.21 Door Threshold Defect. 5.1.3.2.12.22 W/C Seating Unit Defect. 5.1.3.2.12.23 W/C Flush Tank Defect. 5.1.3.2.12.24 Ablution Hose Defect. 5.1.3.2.12.25 No Water Flow Or Loss Of Pressure In Water Supply. 5.1.3.2.12.26 Mirror Defect. 5.1.3.2.12.27 Others “Restricted To Maintenance Core Scope & As Approved By Director


5.1.3.2.12.28 Bulbs/Fluorescent Lamps Replacement. 5.1.3.2.12.29 Individual Blockages In Washbasin Or Shower Tray/Bath Tub/Area. 5.1.3.2.12.30 Misuse Blockages. 5.1.3.2.13 1st Floor Joint Bath:

5.1.3.2.13.1 Wall Tiles Defect. 5.1.3.2.13.2 Floor Tiles Defect. 5.1.3.2.13.3 P-Trap Gully Defect. 5.1.3.2.13.4 Ceiling Joint Crack. 5.1.3.2.13.5 Wall Tile Grout Defect. 5.1.3.2.13.6 Floor Tile Grout Defect. 5.1.3.2.13.7 Light Fitting Defect. 5.1.3.2.13.8 Wall/Ceiling Mounted Exhaust Fan Defect. 5.1.3.2.13.9 Leakage In Ceiling Due To Water Supply Cold/ Hot Water Installations PPR


5.1.3.2.13.10 Leakage In Ceiling Due To Failure In Roof Water Proofing System.


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5.1.3.2.13.11 Shower Tray Defect. 5.1.3.2.13.12 Bath Tub Defect. 5.1.3.2.13.13 Shower Mixer Defect In Hose Or Head Assembly. 5.1.3.2.13.14 Wash Basin Unit Defect. 5.1.3.2.13.15 Wash Basin Unit Mixer Tap Defect. 5.1.3.2.13.16 Gate Valve Failure. 5.1.3.2.13.17 Window Aluminum Frame Defects. 5.1.3.2.13.18 Drainage Blockages In P-Trap & Main Drainage Pipelines. 5.1.3.2.13.19 Bath Door Panel & Frame Defects. 5.1.3.2.13.20 Bath Door Ironmongeries Defects. 5.1.3.2.13.21 Door Threshold Defect. 5.1.3.2.13.22 W/C Seating Unit Defect. 5.1.3.2.13.23 W/C Flush Tank Defect. 5.1.3.2.13.24 Ablution Hose Defect. 5.1.3.2.13.25 No Water Flow Or Loss Of Pressure In Water Supply. 5.1.3.2.13.26 Mirror Defect. 5.1.3.2.13.27 Others “Restricted To Maintenance Core Scope & As Approved By Director


5.1.3.2.13.28 Bulbs/Fluorescent Lamps Replacement. 5.1.3.2.13.29 Individual Blockages In Washbasin Or Shower Tray/Bath Tub/Area. 5.1.3.2.13.30 Misuse Blockages. 5.1.3.2.14 1st Floor Hall:

5.1.3.2.14.1 D.B. Panel Defect. 5.1.3.2.14.2 Defects Related To Electrical Accessories: (Fan, Light Fittings). 5.1.3.2.14.3 Defects Related To Switches/Sockets. 5.1.3.2.14.4 Plaster Defect. 5.1.3.2.14.5 Paint Defect. 5.1.3.2.14.6 Ceiling Joint Crack. 5.1.3.2.14.7 Floor Screed Crack “If Applicable”. 5.1.3.2.14.8 Aluminum Window Frame Defect. 5.1.3.2.14.9 Fly Screen Defect. 5.1.3.2.14.10 A/C Frame Defect. 5.1.3.2.14.11 Feasible Cracks In Walls. 5.1.3.2.14.12 Floor Tile Defect “If Applicable”.


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5.1.3.2.14.13 Floor Tile Grout Defect “If Applicable”. 5.1.3.2.14.14 Leakage In Ceiling Due To Failure In Roof Water Proofing System. 5.1.3.2.14.15 Others “Restricted To Maintenance Core Scope & As Approved By Director




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5.1.4 Considerations Of EMS involvement From The Initiation Till The

Expiration Of Guarantee Period:

EMS To Be Involved With All The Complaints In Relation To Items That Are Under The Guarantee Period, Which Starts From Handing Over The Unit To The Beneficiary & Fully Energizing of The Unit Till The End Of The Guarantee Period For The Items Listed Below.




Items Under Guarantee Period “Periods May Vary”:

1- Roof/ Toilets Water Proofing. (10 Years) 2- Ground/Roof Water Tanks. (5 Years) 3- Water Heaters.(Elements 1 Year- Body 5 Years) 4- Pump Unit.(1 Year) 5- Garage /Canopy Slab Water Proofing. (10 Years) 6- Painting Works.(4 Years) Attention To Be Drawn In Regard To Complaints Revolved On Structural Nature Of The House Elements.


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5.1.5 Considerations Of EMS involvement After Guarantee Period

Expiry: Beyond The Guarantee Period The EMS Role Will Revolve Only On Enlightening The Beneficiary With Their Responsibility In Attending Related Maintenance Complaints & Raise Their Awareness Towards Tenant Self-Maintenance Concept. EMS Will Not Attend Any Further Complaints As It Is Regarded Not Under Its Jurisdiction & The Responsibility Relies Principally On The Beneficiary. EMS To Not Provide Any Further Enhancement Construction Works To The Housing Units Beyond Handing Over The Keys To Beneficiaries. Attention To Be Drawn In Regard To Complaints Revolved On Structural Nature Of The House Elements.


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5.2. Apartment Building: (Owned Flats):

• Procedures & Documents Required To Be Attended By The Beneficiary

To Receipt The Apartment Unit:


Call Centre Number 80008001 To Request A Date For The Receipt of The Apartment Unit.

• The Following Documents Are Required: 1- Apartment Unit Original Contract “For Verification”+ 1 Copy.








1- The Beneficiary To Attend At Least 15 Minutes Prior of Actual Appointment Time,

If The Beneficiary is Un-Aware of The Unit Location, He To Approach Project Site

Office For Guidance.

2- The Beneficiary Is To Attend In Person. No Party Would Be Dealt With Except Of

A Legal Representative Assigned On Behalf Of The Beneficiary.

3- The Beneficiary To Adhere To The Specified Appointment Time Of Handing Over

The Housing Unit. Otherwise, A New Appointment Date Would Be Requested.

4- All The Above-Stated Documents To Be Provided By Beneficiary During The

Handing Over Of Apartment Unit. Otherwise, A New Date To Be Requested By

Beneficiary For The Receipt Of A Housing Unit.

5- In Case Of The Inspector Delay In Attending On Time For The Handing Over Of

Apartment Unit To Beneficiary Due To Another Apartment Unit Beneficiary



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Inspector Arrive To Conduct The Process Of Handing Over The Apartment Unit

To Him.

6- The Beneficiary Will Be Handed Over The Apartment Unit Keys On Site, Where He

Will Access The Apartment Unit Jointly With The Inspector. The Beneficiary To

Visually Inspect The Apartment Unit Within The Specified Appointment Timeline,

Any Feasible Defects To Be Drawn To The Attention of The Inspector For Defect

Reporting Purposes. Furthermore, Any Defect To Be Reported By Beneficiary

During Defects Liability Period DLP/Maintenance Period In Relation To

Apartment Unit Leakages, Electrical Defects, Structural Defects, Cracks, etc. Are

To Be Reported By Calling The National Call Centre Number 80008001.

7- The Inspector Is Obliged To Draw The Attention of The Beneficiary To Any Serious

Defect Observed By Him During The Visual Inspection of The Apartment Unit &

Record It Accordingly For Immediate Rectification.

8- Missing/ Damaged Items Due To Vandalism To Be Recorded During The Inspection

For Processing The Necessary Rectification Works By EMS. EMS Not To Attend

Any Complaints In Relation To The Previously Stated After Conducting The Visual

Inspection Of The Apartment Unit As It Is Regarded As Not Under The

Jurisdiction Of EMS.


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5.2.1. Keys Handing Over Stage: The Following Items To Be Considered While Attending The Keys Handing Over

Inspection:

Inside The Flat & Realted Ownerships:

The Following Are To Be In Intact Condition:

5.2.1.1. Internal Walls Structure & Finishing’s. 5.2.1.2. Ceiling Slabs Structure & Finishing’s. 5.2.1.3. Flooring Screed. 5.2.1.4. Painting. 5.2.1.5. Tiling Works In Common Area, Balcony, Kitchen, & Toilets. 5.2.1.6. Main/ Kitchen/ Baths & Internal, Doors. 5.2.1.7. Aluminum Window Frames/Fly Screens. 5.2.1.8. Electrical Accessories: Fans/ Light Fittings/ Exhaust Fans/ Switches/ Sockets. 5.2.1.9. Alarm System: Smoke Detector/Heat Detector/ Fire Blanket. 5.2.1.10. D.B. Main Panel. 5.2.1.11. False Ceiling Tiles In Kitchen “If Applicable”/Baths/Toilets. 5.2.1.12. Kitchen Cabinets. 5.2.1.13. Sanitary Wares. 5.2.1.14. All Water Supply “PPR” Main Pipe Lines & Branches. 5.2.1.15. All Drainage Main Pipes “In Internal” System. 5.2.1.16. A/C Outlets & Frames. 5.2.1.17. Garage Structure/Area Location Whether Within The Apartment Building

Or Outside. 5.2.1.18. Related Flat Mailbox Location. 5.2.1.19. The General Condition Of The Apartment Building While Entering The

Flat. 5.2.1.20. Keys. 5.2.1.21. Others.


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5.2.2. Defects Requiring EMS Involvement During Defects Liability Period

DLP & Maintenance Period:

5.2.3. Procedure Of Handling EMS Complaints During Defects Liability

Period DLP & Maintenance Period: 1- Due To The Fact That The Legal Adoption Of The Union Beneficiaries Of The

Apartment Buildings Have Not Been Put Into Implementation Yet, EMS To Act On

Behalf Of The Union Beneficiaries In Attending The Following “Refer To Union

Beneficiary Decree No.(97) For The Year Of 2014”: A- Providing General Cleaning To The Apartment Building. B- Providing A Watchman Services. C- Attending Maintenance Works For All Common Areas Lobby, Staircase Room

Area, Lift Machine Room, Electrical Room, Pump Room, LPG Gas Cylinder

Room, Well Shaft Area, Roof Area, Building Surrounding Area, Watchman

Room, etc. D- Assurance Of Maintenance Works Of Lift Units & Associated Machine Room

By A Specialized Lift Maintenance Company. E- Assurance Of Fire Detection, Alarm, & Resistance System Activation &

Maintenance In Liaise With The General Directorate Of Civil Defense By A

Specialized Safety & Security Company. F- Assurance Of “Liquefied Petroleum Gas “LPG Pipe Line Network Activation &

Maintenance.

Attention To Be Drawn That Once The Beneficiaries Union Is Legally Put Into

Implementation, EMS Will Not Be Liable Any More To Attend The Above- Stated

Except To Only Attend Maintenance Works During The Defects Liability Period

DLP/ Maintenance Period. In Addition, The Concerned Municipality & Ministry Of

Works “Manifested In Roads Projects & Maintenance Directorate RPMD &

Sanitary Engineering Operation & Maintenance Directorate SEOMD” Are To Take


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Necessary Actions Towards Any Complaint That Might Arise In The External

Garage Area That Will Be Under Their Jurisdiction In Terms Of Related Defects.

2- The Tenants Awareness Shall Be Drawn Against The Shared Responsibility

Towards Their Fellow Neighbors & To Their Shared Ownership Area. Where They

Have To Strictly Cooperate Among Each Other Beside The Ministry EMS To Keep

Their Property Neat, Well Maintained, & Secured. Attention To Be Drawn To Complaints Of Upper Floor Water Leakage Due To

Failure In Upper Flat Water Proofing System Where The Upper Flat Tenant Have

To Strictly Cooperate With EMS To Attend The Rectification Works. Otherwise,

Failing To Do So By Tenant Will Subject Him To Legal Action Initiated By Housing

Services Directorate HSD Legal Affairs Along With Affected Tenant. EMS Might

Take Strict Action Towards The Non-Cooperating Tenant By NOT Prioritizing His

Complaints Further More Till Adhere To EMS Instruction.

3- The Tenant/s Is Strictly Prohibited From Carrying Out Any Alteration,

Modification, Or Renovation Works To The Apartment/Common Areas Without

EMS Consent.


Implementation, The Beneficiaries Union Is To Deal With Any Alteration,

Modification, Or Renovation To Either The Apartments Or To The Building Itself

In Liaise With The Concerned Ministry Of Housing Body & Municipality.

4- The Probable Defects Listed In The Following Pages Are Based On The Latest

Adopted Finishing’s In Apartment Building. However, This May Differ From A

Project To Another. Therefore, It Is Essential To Take It Into Consideration While

Attending The Defect.

Attention To Be Drawn To Changes Conducted By The Tenant To The Authentic

Finishing’s Of The Apartment That Will Entitle Him To Be Liable For The

Maintenance Of The Varied Finishing Element.


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5- Any Vandalism Complaints Will Not Be Dealt With, In Which Is The Tenant

Responsibility To Attend Such Rectification Works For His Owned Flat. However,

Due To The Reason That The Beneficiaries Union Is Legally Not Put Into

Implementation. EMS To Attend Rectification Works For Only All Common Areas

Lobby, Staircase Room Area, Lift Machine Room, Electrical Room, Pump Room,

LPG Gas Cylinder Room, Well Shaft Area, Roof Area, External Elevations Of The

Apartment Building, Watchman Room.


Implementation, The Beneficiaries Union Is To Deal With All Related Vandalism

Incidents Rectification Works.

6- For Any Of EMS Branches, The Complaint Is Received By Call Centre &

Forwarded To The Concerned EMS Inspector. 7- The EMS Inspector Will Initially Screen The Complaints To Determine Whether

The Complaints Are Valid Or Not. If The Complaint Is Invalid The Form To Be

Sent Back To Call Centre For Apologizing Of Attending The Complaint.

Afterwards The EMS Inspector To Determine Whether The Complaint Is A TDR

Or Work Order Request In Order To Forward Later To Either The Concerned

Main Construction/Maintenance Or Guarantor Contractor. 8- The Concerned Contractor Will Attend The Rectification Works With EMS

Inspector Involvement Whenever Necessary As Mentioned In The TDR/Work

Order Request & Accordingly Will Collect Tenants Signatures For Successful

Accomplishment Defect Repair & Forward Accordingly To EMS Inspector For

Finalization Where The Copies Will Be In Contractors’ Custody For Valuation

Preparation Process.


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5.2.4. Inside Flat:

5.2.4.1. Lobby & Family Hall:

5.2.4.1.1. Visible Cracks In Walls. 5.2.4.1.2. Visible Cracks In Ceiling. 5.2.4.1.3. Visible Cracks In Screed “If Applicable”. 5.2.4.1.4. Paint Defects. 5.2.4.1.5. Plaster Defects. 5.2.4.1.6. Main Door Panel & Frame Defects. 5.2.4.1.7. Main Door Ironmongeries Defects. 5.2.4.1.8. Door Threshold Defect. 5.2.4.1.9. Defects Related To Electrical Accessories: (Fan, Door Bell Unit, Light Fittings). 5.2.4.1.10. Defects Related To Fire Alarm System: (Detector). 5.2.4.1.11. Defects Related To Electrical Switches & Sockets. 5.2.4.1.12. D.B. Panel Defect. 5.2.4.1.13. Floor Tile Defect. 5.2.4.1.14. Floor Tile Grout Defect. 5.2.4.1.15. Intercom Unit Defect. 5.2.4.1.16. A/C Frame Defect. 5.2.4.1.17. A/C Cover Defect. 5.2.4.1.18. A/C Tray Drain Outlet Defect. 5.2.4.1.19. Leakage In Ceiling Resulted From Failure In Upper Flat/ Roof Water Proofing

System. 5.2.4.1.20. Gas Smell Due To LPG Pipeline Network Leakage. 5.2.4.1.21. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD”. BENEFICIARY RESPONSIBILITY:

5.2.4.1.22. Bulbs/Fluorescent Lamps Replacement. 5.2.4.1.23. Window/Split A/C Defect. 5.2.4.2. Majlis:

5.2.4.2.1. Visible Cracks In Walls. 5.2.4.2.2. Visible Cracks In Ceiling. 5.2.4.2.3. Visible Cracks In Screed “If Applicable”. 5.2.4.2.4. Paint Defects. 5.2.4.2.5. Plaster Defects. 5.2.4.2.6. Aluminum Window Frame Defects.


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5.2.4.2.7. Fly Screen Defects. 5.2.4.2.8. Defects Related To Electrical Accessories: (Fan, Light Fittings). 5.2.4.2.9. Defects Related To Electrical Switches & Sockets. 5.2.4.2.10. A/C Frame Defect. 5.2.4.2.11. A/C Cover Defect. 5.2.4.2.12. A/C Tray Drain Outlet Defect. 5.2.4.2.13. Floor Tile Defect. 5.2.4.2.14. Floor Tile Grout Defect. 5.2.4.2.15. Leakage In Ceiling Resulted From Failure In Upper Flat/ Roof Water Proofing

System. 5.2.4.2.16. Gas Smell Due To LPG Pipeline Network Leakage. 5.2.4.2.17. Ground Floor Window Wrought Iron Grill Defect. 5.2.4.2.18. Others “Restricted To Maintenance Core Scope & As Approved By Director Of


5.2.4.2.19. Bulbs/Fluorescent Lamps Replacement. 5.2.4.2.20. Window/ Split A/C Defect. 5.2.4.3. Balcony:

5.2.4.3.1. Visible Cracks In Walls. 5.2.4.3.2. Visible Cracks In Ceiling. 5.2.4.3.3. Paint Defects. 5.2.4.3.4. Plaster Defects. 5.2.4.3.5. Aluminum Sliding Door Frame Defects. 5.2.4.3.6. Fly Screen Defects. 5.2.4.3.7. Light Fitting Defect. 5.2.4.3.8. Floor Tile Defect. 5.2.4.3.9. Floor Tile Grout Defect. 5.2.4.3.10. Feasible Cracks In Screed “If Applicable”. 5.2.4.3.11. Leakage In Ceiling Resulted From Failure In Upper Flat/Roof Water Proofing

System. 5.2.4.3.12. Drain Point Blockage. 5.2.4.3.13. Ground Floor Flat Balcony Aluminum Grill Window Defect. “If Applicable” 5.2.4.3.14. Upper Floor Flat Balcony Aluminum Grill Window Defect. “If Applicable” 5.2.4.3.15. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD”.


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5.2.4.3.16. Bulbs/Fluorescent Lamps Replacement. 5.2.4.4. Toilet:

5.2.4.4.1. Wall Tiles Defect. 5.2.4.4.2. Floor Tiles Defect. 5.2.4.4.3. P-Trap Gully Defect. 5.2.4.4.4. Water Heater Unit Defect. 5.2.4.4.5. Water Heater Regulator Switch Defect. 5.2.4.4.6. Ceiling Gypsum Board Tiles & Grid Suspension Defects. 5.2.4.4.7. Wall Tile Grout Defect. 5.2.4.4.8. Floor Tile Grout Defect. 5.2.4.4.9. Light Fitting Defect. 5.2.4.4.10. Wall/ Ceiling Mounted Exhaust Fan Defect. 5.2.4.4.11. Leakage In Ceiling Due To Water Supply Cold/ Hot Water Installations PPR


5.2.4.4.12. Wash Basin Unit Defect. 5.2.4.4.13. Wash Basin Unit Mixer Tap Defect. 5.2.4.4.14. Window Aluminum Frame Defects. 5.2.4.4.15. Drainage Blockage In P-Trap & Main Drainage Pipelines. 5.2.4.4.16. Toilet Door Panel & Frame Defects. 5.2.4.4.17. Toilet Door Ironmongeries Defects. 5.2.4.4.18. Door Threshold Defect. 5.2.4.4.19. Angle Valve Defect. 5.2.4.4.20. Leakage In Ablution Hose. 5.2.4.4.21. W/C Seating Unit Defect. 5.2.4.4.22. W/C Flush Tank Defect. 5.2.4.4.23. Leakage In Ceiling Resulted From Failure In Upper Flat/ Roof Water Proofing

System. 5.2.4.4.24. No Water Flow Or Loss Of Pressure In Water Supply. 5.2.4.4.25. Mirror Defect. 5.2.4.4.26. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD”.


52


5.2.4.4.27. Bulbs/Fluorescent Lamps Replacement. 5.2.4.4.28. Individual Blockages In Washbasin Or Shower Tray /Area. 5.2.4.5. Maid’s Room:

5.2.4.5.1. Visible Cracks In Walls. 5.2.4.5.2. Visible Cracks In Ceiling. 5.2.4.5.3. Visible Cracks In Screed. 5.2.4.5.4. Floor Tile Defect “If Applicable”. 5.2.4.5.5. Floor Tile Grout Defect “If Applicable”. 5.2.4.5.6. Paint Defects. 5.2.4.5.7. Plaster Defects. 5.2.4.5.8. Aluminum Window Frame Defects. 5.2.4.5.9. Fly Screen Defects. 5.2.4.5.10. Room Door Panel & Frame Defects. 5.2.4.5.11. Room Door Ironmongeries Defects. 5.2.4.5.12. Light Fittings Defect. 5.2.4.5.13. Wall/Ceiling Mounted Fan Defect. 5.2.4.5.14. Defects Related To Electrical Switches & Sockets. 5.2.4.5.15. A/C Frame Defect. 5.2.4.5.16. A/C Cover Defect. 5.2.4.5.17. A/C Tray Drain Outlet Defect. 5.2.4.5.18. Leakage In Ceiling Resulted From Failure In Upper Flat/ Roof Water Proofing

System. 5.2.4.5.19. Gas Smell Due To LPG Pipeline Network Leakage. 5.2.4.5.20. Others “Restricted To Maintenance Core Scope & As Approved By Director Of


5.2.4.5.21. Bulbs/Fluorescent Lamps Replacement. 5.2.4.5.22. Window/Split A/C Defect. 5.2.4.6. Kitchen & Terrace:

5.2.4.6.1. Visible Cracks In Ceiling. “If Applicable”. 5.2.4.6.2. Wall Tiles Defect. 5.2.4.6.3. Floor Tiles Defect. 5.2.4.6.4. P-Trap Gully Defect. 5.2.4.6.5. Ceiling Gypsum Board Tiles & Grid Suspension Defects. “If Applicable”


53

5.2.4.6.6. Wall Tile Grout Defect. 5.2.4.6.7. Floor Tile Grout Defect. 5.2.4.6.8. Leakage In Ceiling Due To Water Supply Cold/ Hot Water Installations PPR


5.2.4.6.9. Leakage In Ceiling Due To Failure In Upper Flat/Roof Water Proofing System. 5.2.4.6.10. Electrical Switches/Sockets Defects. 5.2.4.6.11. A/C Frame Defect. 5.2.4.6.12. A/C Cover Defect. 5.2.4.6.13. A/C Tray Drain Outlet Defect. 5.2.4.6.14. Water Heater Unit Defect. 5.2.4.6.15. Water Heater Regulator Switch Defect. 5.2.4.6.16. Washing Machine Bib Tap Connection Defect. 5.2.4.6.17. Aluminum Kitchen Cabinets Defects. 5.2.4.6.18. Granite Counter Top Defects. 5.2.4.6.19. Sink Defect. 5.2.4.6.20. Mixer Tap Defect. 5.2.4.6.21. Kitchen Internal Door Panel & Frame Defect. 5.2.4.6.22. Kitchen Internal Door Ironmongeries Defect. 5.2.4.6.23. Kitchen Internal Door Closer Defect. 5.2.4.6.24. Kitchen External Aluminum Door Panel & Frame Defect. 5.2.4.6.25. Door Threshold Defect. 5.2.4.6.26. Light Fittings Defect. 5.2.4.6.27. Defects Related To Fire Alarm System: (Detector). 5.2.4.6.28. Wall/Ceiling Mounted Exhaust Fan Defect. 5.2.4.6.29. Wall/Ceiling Mounted Fan Defect. 5.2.4.6.30. Gas Smell Due To LPG Pipeline Network Leakage. 5.2.4.6.31. LPG Safety Valve Defect. 5.2.4.6.32. No Water Flow Or Loss Of Pressure In Water Supply. 5.2.4.6.33. Others “Restricted To Maintenance Core Scope & As Approved By Director Of


5.2.4.6.34. Bulbs/Fluorescent Lamps Replacement. 5.2.4.6.35. Individual Blockages Kitchen Sink. 5.2.4.6.36. Misuse Blockages.


54

5.2.4.7. Master Bed Room:

5.2.4.7.1. Visible Cracks In Walls. 5.2.4.7.2. Visible Cracks In Ceiling. 5.2.4.7.3. Visible Cracks In Screed. 5.2.4.7.4. Floor Tile Defect “If Applicable”. 5.2.4.7.5. Floor Tile Grout Defect “If Applicable”. 5.2.4.7.6. Paint Defects. 5.2.4.7.7. Plaster Defects. 5.2.4.7.8. Aluminum Window Frame Defects. 5.2.4.7.9. Fly Screen Defects. 5.2.4.7.10. Bed Room Door Panel & Frame Defects. 5.2.4.7.11. Bed Room Door Ironmongeries Defects. 5.2.4.7.12. Defects Related To Electrical Accessories: (Fan, Light Fittings). 5.2.4.7.13. Defects Related To Electrical Switches & Sockets. 5.2.4.7.14. A/C Frame Defect. 5.2.4.7.15. A/C Cover Defect. 5.2.4.7.16. A/C Tray Drain Outlet Defect. 5.2.4.7.17. Leakage In Ceiling Resulted From Failure In Upper Flat/ Roof Water Proofing



5.2.4.7.21. Bulbs/Fluorescent Lamps Replacement. 5.2.4.7.22. Window/ Split A/C Defect. 5.2.4.8. Bed Room (1):

5.2.4.8.1. Visible Cracks In Walls. 5.2.4.8.2. Visible Cracks In Ceiling. 5.2.4.8.3. Visible Cracks In Screed. 5.2.4.8.4. Floor Tile Defect “If Applicable”. 5.2.4.8.5. Floor Tile Grout Defect “If Applicable”. 5.2.4.8.6. Paint Defects. 5.2.4.8.7. Plaster Defects. 5.2.4.8.8. A/C Frame Defect.


55

5.2.4.8.9. A/C Cover Defect. 5.2.4.8.10. A/C Tray Drain Outlet Defect. 5.2.4.8.11. Aluminum Window Frame Defects. 5.2.4.8.12. Fly Screen Defects. 5.2.4.8.13. Bed Room Door Panel & Frame Defects. 5.2.4.8.14. Bed Room Door Ironmongeries Defects. 5.2.4.8.15. Defects Related To Electrical Accessories: (Fan, Light Fittings). 5.2.4.8.16. Defects Related To Electrical Switches & Sockets. 5.2.4.8.17. Leakage In Ceiling Resulted From Failure In Upper Flat/ Roof Water Proofing



5.2.4.8.21. Bulbs/Fluorescent Lamps Replacement. 5.2.4.8.22. Window/Split A/C Defect. 5.2.4.9. Bed Room (2):

5.2.4.9.1. Visible Cracks In Walls. 5.2.4.9.2. Visible Cracks In Ceiling. 5.2.4.9.3. Visible Cracks In Screed. 5.2.4.9.4. Floor Tile Defect “If Applicable”. 5.2.4.9.5. Floor Tile Grout Defect “If Applicable”. 5.2.4.9.6. Paint Defects. 5.2.4.9.7. Plaster Defects. 5.2.4.9.8. A/C Frame Defect. 5.2.4.9.9. A/C Cover Defect. 5.2.4.9.10. A/C Tray Drain Outlet Defect. 5.2.4.9.11. Aluminum Window Frame Defects. 5.2.4.9.12. Fly Screen Defects. 5.2.4.9.13. Bed Room Door Panel & Frame Defects. 5.2.4.9.14. Bed Room Door Ironmongeries Defects. 5.2.4.9.15. Defects Related To Electrical Accessories: (Fan, Light Fittings). 5.2.4.9.16. Defects Related To Electrical Switches & Sockets. 5.2.4.9.17. Leakage In Ceiling Resulted From Failure In Upper Flat/ Roof Water Proofing

System.


56

5.2.4.9.18. Gas Smell Due To LPG Pipeline Network Leakage. 5.2.4.9.19. Ground Floor Window Wrought Iron Grill Defect. 5.2.4.9.20. Others “Restricted To Maintenance Core Scope & As Approved By Director Of


5.2.4.9.21. Bulbs/Fluorescent Lamps Replacement. 5.2.4.9.22. Window/Split A/C Defect. 5.2.4.10. Bed Room (3):

5.2.4.10.1. Visible Cracks In Walls. 5.2.4.10.2. Visible Cracks In Ceiling. 5.2.4.10.3. Visible Cracks In Screed. 5.2.4.10.4. Floor Tile Defect “If Applicable”. 5.2.4.10.5. Floor Tile Grout Defect “If Applicable”. 5.2.4.10.6. Paint Defects. 5.2.4.10.7. Plaster Defects. 5.2.4.10.8. A/C Frame Defect. 5.2.4.10.9. A/C Cover Defect. 5.2.4.10.10. A/C Tray Drain Outlet Defect. 5.2.4.10.11. Aluminum Window Frame Defects. 5.2.4.10.12. Fly Screen Defects. 5.2.4.10.13. Bed Room Door Panel & Frame Defects. 5.2.4.10.14. Bed Room Door Ironmongeries Defects. 5.2.4.10.15. Defects Related To Electrical Accessories: (Fan, Light Fittings). 5.2.4.10.16. Defects Related To Electrical Switches & Sockets. 5.2.4.10.17. Leakage In Ceiling Resulted From Failure In Upper Flat/ Roof Water

Proofing System. 5.2.4.10.18. Gas Smell Due To LPG Pipeline Network Leakage. 5.2.4.10.19. Ground Floor Window Wrought Iron Grill Defect. 5.2.4.10.20. Others “Restricted To Maintenance Core Scope & As Approved By Director


5.2.4.10.21. Bulbs/Fluorescent Lamps Replacement. 5.2.4.10.22. Window/Split A/C Defect. 5.2.4.11. Master Bed Room Bath:

5.2.4.11.1. Wall Tiles Defect.


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5.2.4.11.2. Floor Tiles Defect. 5.2.4.11.3. Visible Cracks In Ceiling. “If Applicable. 5.2.4.11.4. Ceiling Gypsum Board Tiles & Grid Suspension Defects. “If Applicable” 5.2.4.11.5. Water Heater Unit Defect. 5.2.4.11.6. Water Heater Regulator Switch Defect. 5.2.4.11.7. P-Trap Gully Defect. 5.2.4.11.8. Wall Tile Grout Defect. 5.2.4.11.9. Floor Tile Grout Defect. 5.2.4.11.10. Light Fitting Defect. 5.2.4.11.11. Leakage In Ceiling Due To Water Supply Cold/ Hot Water Installations PPR


5.2.4.11.12. Leakage In Ceiling Due To Failure In Upper Flat/ Roof Water Proofing System.

5.2.4.11.13. Bath Tub Defect. 5.2.4.11.14. Shower Mixer Defect In Hose Or Head Assembly. 5.2.4.11.15. Wash Basin Unit Defect. 5.2.4.11.16. Wash Basin Unit Mixer Tap Defect. 5.2.4.11.17. Angle Valve Defect. 5.2.4.11.18. Window Aluminum Frame Defects. 5.2.4.11.19. Drainage Blockage In P-Trap & Main Drainage Pipeline. 5.2.4.11.20. Leakage In Ablution Hose. 5.2.4.11.21. W/C Seating Unit Defect. 5.2.4.11.22. W/C Flush Tank Defect. 5.2.4.11.23. Bath Room Door Panel & Frame Defects. 5.2.4.11.24. Bath Room Door Ironmongeries Defects. 5.2.4.11.25. Door Threshold Defect. 5.2.4.11.26. Gas Smell Due To LPG Pipeline Network Leakage. 5.2.4.11.27. Ground Floor Window Wrought Iron Grill Defect. 5.2.4.11.28. No Water Flow Or Loss Of Pressure In Water Supply. 5.2.4.11.29. Mirror Defect. 5.2.4.11.30. Others “Restricted To Maintenance Core Scope & As Approved By Director


5.2.4.11.31. Bulbs/Fluorescent Lamps Replacement 5.2.4.11.32. Individual Blockages In Washbasin Or Shower Tray/Bath Tub/Area.


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5.2.4.11.33. Misuse Blockages. 5.2.4.12. Joint Bath:

5.2.4.12.1. Wall Tiles Defect. 5.2.4.12.2. Floor Tiles Defect. 5.2.4.12.3. Visible Cracks In Ceiling. “If Applicable. 5.2.4.12.4. Ceiling Gypsum Board Tiles & Grid Suspension Defects. “If Applicable” 5.2.4.12.5. P-Trap Gully Defect. 5.2.4.12.6. Water Heater Unit Defect. 5.2.4.12.7. Water Heater Regulator Switch Defect. 5.2.4.12.8. Wall Tile Grout Defect. 5.2.4.12.9. Floor Tile Grout Defect. 5.2.4.12.10. Light Fitting Defect. 5.2.4.12.11. Leakage In Ceiling Due To Water Supply Cold/ Hot Water Installations PPR


5.2.4.12.12. Leakage In Ceiling Due To Failure In Upper Flat/ Roof Water Proofing System.

5.2.4.12.13. Shower Tray Defect. 5.2.4.12.14. Shower Mixer Defect In Hose Or Head Assembly. 5.2.4.12.15. Wash Basin Unit Defect. 5.2.4.12.16. Wash Basin Unit Mixer Tap Defect. 5.2.4.12.17. Angle Valve Defect. 5.2.4.12.18. Window Aluminum Frame Defects. 5.2.4.12.19. Drainage Blockage In P-Trap & Main Drainage Pipeline. 5.2.4.12.20. Leakage In Ablution Hose. 5.2.4.12.21. W/C Seating Unit Defect. 5.2.4.12.22. W/C Flush Tank Defect. 5.2.4.12.23. Bath Room Door Panel & Frame Defects. 5.2.4.12.24. Bath Room Door Ironmongeries Defects. 5.2.4.12.25. Door Threshold Defect. 5.2.4.12.26. No Water Flow Or Loss Of Pressure In Water Supply. 5.2.4.12.27. Mirror Defect. 5.2.4.12.28. Others “Restricted To Maintenance Core Scope & As Approved By Director

Of HPCMD” .


59


5.2.4.12.29. Bulbs/Fluorescent Lamps Replacement. 5.2.4.12.30. Individual Blockages In Washbasin Or Shower Tray/Bath Tub/Area. 5.2.4.12.31. Misuse Blockages.


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5.2.5. Outside Flat:

5.2.5.1. Flats Common Area Lobby:

5.2.5.1.1. Light Fittings Defect. 5.2.5.1.2. Defects Related To Fire Alarm System: (Detector, Signal Bell, Fire Extinguisher,

Manual Break Glass). 5.2.5.1.3. Defects Related To Electrical Switches. 5.2.5.1.4. Plaster Defect. 5.2.5.1.5. Paint Defect. 5.2.5.1.6. Feasible Cracks In Ceiling. 5.2.5.1.7. Floor Screed Crack “If Applicable”. 5.2.5.1.8. Feasible Cracks In Walls. 5.2.5.1.9. Floor Tile Defect “If Applicable”. 5.2.5.1.10. Floor Tile Grout Defect “If Applicable”. 5.2.5.1.11. Door Panel & Frame Defects. 5.2.5.1.12. Ground Floor Lobby Main Telephone Junction Box Defect. “If Applicable” 5.2.5.1.13. Ground Floor Lobby Internal Junction Box Defect. “If Applicable” 5.2.5.1.14. Ground Floor Lobby Fire Alarm Control Panel Defect. “If Applicable” 5.2.5.1.15. Door Ironmongeries Defects. 5.2.5.1.16. Ducts Store Room Defect. 5.2.5.1.17. Ducts Store Room Door Defect. 5.2.5.1.18. Ducts Store Room Door Ironmongeries Defect. 5.2.5.1.19. Glass Blocks Defect. 5.2.5.1.20. Common Area D.B. Panel Defect. 5.2.5.1.21. Leakage In Ceiling Due To Failure In Upper Floor/ Roof Water Proofing

System. 5.2.5.1.22. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD”. 5.2.5.2. Lifts1:

5.2.5.2.1. Lift Door Defect. 5.2.5.2.2. Call Buttons & Indicators Defect. 5.2.5.2.3. Inside Stainless Steel Walls Defect. 5.2.5.2.4. Granite Floor Defect. 5.2.5.2.5. Metal Ceiling Defect.

1 Conducted By A Specialized Lift Maintenance Company, Complaints To Be Attended By The Lift Maintenance Company Through A Contact Detail Indicated Inside The Lift Unit..


61

5.2.5.2.6. Light Fittings Defect. 5.2.5.2.7. Stainless Steel Handrail Defect. 5.2.5.2.8. Operational Failure In Entire Lift Unit. 5.2.5.2.9. Intercom Defect. 5.2.5.2.10. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD”. 5.2.5.3. Lifts Machine Room2:

5.2.5.3.1. Aluminum Door Defect. 5.2.5.3.2. Visible Cracks In Walls. 5.2.5.3.3. Visible Cracks In Floor Screed. 5.2.5.3.4. Visible Cracks In Ceiling. 5.2.5.3.5. Leakage In Ceiling Due To Failure In Roof Water Proofing System. 5.2.5.3.6. Defects Related To Fire Alarm System: (Detector, Signal Bell, Fire Extinguisher,

Manual Break Glass). 5.2.5.3.7. A/C Units Defect. 5.2.5.3.8. Lift Control Panel Defect. 5.2.5.3.9. Light Fittings Defect. 5.2.5.3.10. Defects Related To Switches & Sockets. 5.2.5.3.11. D.B. Panel Defect. 5.2.5.3.12. Aluminum Window Frame Defects. 5.2.5.3.13. Intercom Defect. 5.2.5.3.14. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD”. 5.2.5.4. Staircase Room Area:

5.2.5.4.1. Visible Cracks In Wall. 5.2.5.4.2. Visible Cracks In Ceiling. 5.2.5.4.3. Visible Cracks In Screed. “If Applicable” 5.2.5.4.4. Visible Cracks In Stair Steps & Landing Area Floor “If Applicable”. 5.2.5.4.5. Stair Steps & Landing Area Tiles Defect “If Applicable”. 5.2.5.4.6. Stair Steps & Landing Area Tiles Grout Defect “If Applicable”. 5.2.5.4.7. Aluminum Handrail Defect. 5.2.5.4.8. Aluminum Window Frame Defect. 5.2.5.4.9. Defects Related To Electrical Accessories: ( Light Fittings).

2 For A/C Units & Related Lift Components Including Control Panel To Be Conducted By A Specialized Lift Maintenance Company. For Related Civil Works To Be Conducted By Main/Maintenance Contractor.


62

5.2.5.4.10. Defects Related To Electrical Switches. 5.2.5.4.11. Plaster Defect. 5.2.5.4.12. Paint Defect. 5.2.5.4.13. Door Panel & Frame Defects. 5.2.5.4.14. Door Ironmongeries Defects. 5.2.5.4.15. Leakage In Ceiling Due To Failure In Upper Floor/Roof Water Proofing System. 5.2.5.4.16. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD”. 5.2.5.5. Watch Man Room Hall:

5.2.5.5.1. Visible Cracks In Walls. 5.2.5.5.2. Visible Cracks In Ceiling. 5.2.5.5.3. Visible Cracks In Screed. “If Applicable” 5.2.5.5.4. Floor Tile Defect “If Applicable”. 5.2.5.5.5. Floor Tile Grout Defect “If Applicable”. 5.2.5.5.6. Paint Defects. 5.2.5.5.7. Plaster Defects. 5.2.5.5.8. A/C Frame Defect. “If Applicable” 5.2.5.5.9. A/C Cover Defect. “If Applicable” 5.2.5.5.10. A/C Tray Drain Outlet Defect. “If Applicable” 5.2.5.5.11. Aluminum Window Frame Defects. 5.2.5.5.12. Fly Screen Defects. 5.2.5.5.13. Aluminum Door Defect. 5.2.5.5.14. TV Junction Box Defect. “If Applicable” 5.2.5.5.15. Data Junction Box Defect. “If Applicable” 5.2.5.5.16. Light Fittings Defect. 5.2.5.5.17. Wall/Ceiling Mounted Fan Defect. 5.2.5.5.18. Defects Related To Electrical Switches & Sockets. 5.2.5.5.19. Leakage In Ceiling Resulted From Failure In Upper Flat Water Proofing

System. 5.2.5.5.20. Defects Related To Fire Alarm System: (Detector). 5.2.5.5.21. Gas Smell Due To LPG Pipeline Network Leakage. 5.2.5.5.22. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD”. 5.2.5.6. Watch Man Room Kitchen Area:

5.2.5.6.1. Visible Cracks In Ceiling. “If Applicable”. 5.2.5.6.2. Wall Tiles Defect.


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5.2.5.6.3. Floor Tiles Defect. 5.2.5.6.4. P-Trap Gully Defect. “If Applicable” 5.2.5.6.5. Ceiling Gypsum Board Tiles & Grid Suspension Defects. “If Applicable” 5.2.5.6.6. Wall Tile Grout Defect. 5.2.5.6.7. Floor Tile Grout Defect. 5.2.5.6.8. Leakage In Ceiling Due To Water Supply Cold/ Hot Water Installations PPR


5.2.5.6.9. Leakage In Ceiling Due To Failure In Upper Flat Water Proofing System. 5.2.5.6.10. Electrical Switches/Sockets Defects. 5.2.5.6.11. A/C Frame Defect. 5.2.5.6.12. A/C Cover Defect. 5.2.5.6.13. A/C Tray Drain Outlet Defect. 5.2.5.6.14. Water Heater Unit Defect. 5.2.5.6.15. Water Heater Regulator Switch Defect. 5.2.5.6.16. Washing Machine Bib Tap Connection Defect. “If Applicable” 5.2.5.6.17. Aluminum Kitchen Cabinets Defects. 5.2.5.6.18. Granite Counter Top Defects. 5.2.5.6.19. Sink Defect. 5.2.5.6.20. Mixer Tap Defect. 5.2.5.6.21. Light Fittings Defect. 5.2.5.6.22. Defects Related To Fire Alarm System: (Detector). 5.2.5.6.23. Wall/Ceiling Mounted Exhaust Fan Defect. 5.2.5.6.24. Wall/Ceiling Mounted Fan Defect. 5.2.5.6.25. Gas Smell Due To LPG Pipeline Network Leakage. 5.2.5.6.26. LPG Safety Valve Defect. 5.2.5.6.27. No Water Flow Or Loss Of Pressure In Water Supply. 5.2.5.6.28. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD”. 5.2.5.7. Watch Man Room Bath:

5.2.5.7.1. Wall Tiles Defect. 5.2.5.7.2. Floor Tiles Defect. 5.2.5.7.3. Visible Cracks In Ceiling. “If Applicable. 5.2.5.7.4. Ceiling Gypsum Board Tiles & Grid Suspension Defects. “If Applicable” 5.2.5.7.5. P-Trap Gully Defect. 5.2.5.7.6. Water Heater Unit Defect.


64

5.2.5.7.7. Water Heater Regulator Switch Defect. 5.2.5.7.8. Wall Tile Grout Defect. 5.2.5.7.9. Floor Tile Grout Defect. 5.2.5.7.10. Light Fitting Defect. 5.2.5.7.11. Leakage In Ceiling Due To Water Supply Cold/ Hot Water Installations PPR


5.2.5.7.12. Leakage In Ceiling Due To Failure In Upper Flat/ Roof Water Proofing System. 5.2.5.7.13. Shower Tray Defect. 5.2.5.7.14. Shower Mixer Defect In Hose Or Head Assembly. 5.2.5.7.15. Wash Basin Unit Defect. 5.2.5.7.16. Wash Basin Unit Mixer Tap Defect. 5.2.5.7.17. Angle Valve Defect. 5.2.5.7.18. Window Aluminum Frame Defects. 5.2.5.7.19. Drainage Blockage. 5.2.5.7.20. Leakage In Ablution Hose. 5.2.5.7.21. W/C Seating Unit Defect. 5.2.5.7.22. W/C Flush Tank Defect. 5.2.5.7.23. Bath Room Door Panel & Frame Defects. “If Applicable” 5.2.5.7.24. Bath Room Door Ironmongeries Defects. “If Applicable” 5.2.5.7.25. Door Threshold Defect. 5.2.5.7.26. Aluminum Bath Room Door Defect. “If Applicable” 5.2.5.7.27. Gas Smell Due To LPG Pipeline Network Leakage. 5.2.5.7.28. No Water Flow Or Loss Of Pressure In Water Supply. 5.2.5.7.29. Mirror Defect. 5.2.5.7.30. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD”. 5.2.5.8. Watch Man Room Store:

5.2.5.8.1. Visible Cracks In Walls. 5.2.5.8.2. Visible Cracks In Ceiling. 5.2.5.8.3. Visible Cracks In Screed. “If Applicable” 5.2.5.8.4. Floor Tile Defect “If Applicable”. 5.2.5.8.5. Floor Tile Grout Defect “If Applicable”. 5.2.5.8.6. Paint Defects. 5.2.5.8.7. Plaster Defects. 5.2.5.8.8. Store Room Door Panel & Frame Defects. “If Applicable”


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5.2.5.8.9. Store Room Door Ironmongeries Defects. “If Applicable” 5.2.5.8.10. Store Room Aluminum Door Defect. “If Applicable” 5.2.5.8.11. Light Fittings Defect. 5.2.5.8.12. Wall/Ceiling Mounted Fan Defect. “If Applicable” 5.2.5.8.13. Defects Related To Electrical Switches & Sockets. 5.2.5.8.14. Leakage In Ceiling Resulted From Failure In Upper Flat Water Proofing

System. 5.2.5.8.15. Defects Related To Fire Alarm System: (Detector). 5.2.5.8.16. Gas Smell Due To LPG Pipeline Network Leakage. 5.2.5.8.17. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD”. 5.2.5.9. Internal/ External Gas Cylinder Room:

5.2.5.9.1. Visible Cracks In Walls. 5.2.5.9.2. Visible Cracks In Ceiling. “If Applicable” 5.2.5.9.3. Visible Cracks In Screed. 5.2.5.9.4. Paint Defects. 5.2.5.9.5. Plaster Defects. 5.2.5.9.6. Door Defect. 5.2.5.9.7. Light Fittings Defect. 5.2.5.9.8. Defects Related To Electrical Switches. 5.2.5.9.9. Leakage In Ceiling Resulted From Failure In Upper Flat Water Proofing

System. “If Applicable” 5.2.5.9.10. Severe Gas Smell Due To LPG Pipeline Network Leakage. 5.2.5.9.11. LPG Safety Valve Defect. 5.2.5.9.12. LPG Cylinder Cabinet Defect. 5.2.5.9.13. Aluminum Grill Window Defect. 5.2.5.9.14. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD” . 5.2.5.10. Pump Room:

5.2.5.10.1. Visible Cracks In Walls. 5.2.5.10.2. Visible Cracks In Ceiling. 5.2.5.10.3. Visible Cracks In Screed. 5.2.5.10.4. Paint Defects. 5.2.5.10.5. Plaster Defects. 5.2.5.10.6. Aluminum Door Defect. 5.2.5.10.7. Light Fittings Defect.


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5.2.5.10.8. Defects Related To Electrical Switches. 5.2.5.10.9. Leakage In Ceiling Resulted From Failure In Upper Floor Water Proofing

System. 5.2.5.10.10. Defects Related To Fire Alarm System: (Detector, Fire Extinguisher). 5.2.5.10.11. Aluminum Grill Window Defect. “If Applicable” 5.2.5.10.12. Operational Pump Failure. 5.2.5.10.13. Stand-By Pump Failure. 5.2.5.10.14. Pump Cover Damage. “If Applicable” 5.2.5.10.15. Pump Switch Defect. 5.2.5.10.16. Ground Water Tank Leakage. 5.2.5.10.17. Ground Water Tank Cover Defect. 5.2.5.10.18. Ground Water Tank Float Switch Defect. 5.2.5.10.19. Ground Water Tank Ball Valve Defect. 5.2.5.10.20. Ground Water Tank Main Supply Line Leakage. 5.2.5.10.21. Others “Restricted To Maintenance Core Scope & As Approved By Director

Of HPCMD”. 5.2.5.11. Electrical Room:

5.2.5.11.1. Visible Cracks In Walls. 5.2.5.11.2. Visible Cracks In Ceiling. 5.2.5.11.3. Visible Cracks In Screed. 5.2.5.11.4. Paint Defects. 5.2.5.11.5. Plaster Defects. 5.2.5.11.6. Aluminum Door Defect. 5.2.5.11.7. Light Fittings Defect. 5.2.5.11.8. Defects Related To Electrical Switches. 5.2.5.11.9. Leakage In Ceiling Resulted From Failure In Upper Floor Water Proofing

System. 5.2.5.11.10. Defects Related To Fire Alarm System: (Detector, Fire Extinguisher). 5.2.5.11.11. Aluminum Grill Window Defect. “If Applicable” 5.2.5.11.12. Main Panel Defect . 5.2.5.11.13. Sub Main Panel Defect . 5.2.5.11.14. Others “Restricted To Maintenance Core Scope & As Approved By Director

Of HPCMD”. EWA RESPONSIBILITY:

5.2.5.11.15. Substation Failure & Other Related Defects. 5.2.5.11.16. Water Meter Box Defect “If Applicable”.


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5.2.5.12. Main Entrance & Ramp:

5.2.5.12.1. Visible Cracks In Walls. 5.2.5.12.2. Visible Cracks In Stair Steps & Landing Area Floor “If Applicable”. 5.2.5.12.3. Stair Steps & Landing Area Tiles Defect “If Applicable”. 5.2.5.12.4. Stair Steps & Landing Area Tiles Grout Defect “If Applicable”. 5.2.5.12.5. Ramp Floor Tiles Defect. “If Applicable” 5.2.5.12.6. Ramp Floor Tiles Grout Defect. “If Applicable” 5.2.5.12.7. Ramp Floor Scree Defect. “If Applicable” 5.2.5.12.8. Handrail Defect. “If Applicable” 5.2.5.12.9. Paint Defects. 5.2.5.12.10. Plaster Defects. 5.2.5.12.11. Aluminum Door Defect. 5.2.5.12.12. Light Fittings Defect. 5.2.5.12.13. Defects Related To Electrical Switches. 5.2.5.12.14. Intercom Base Unit Defect. 5.2.5.12.15. GRC Panels Defect. 5.2.5.12.16. Mail Box Unit Defect. 5.2.5.12.17. Others “Restricted To Maintenance Core Scope & As Approved By Director

Of HPCMD”. 5.2.5.13. Well Shaft Area:

5.2.5.13.1. Visible Cracks In Walls. 5.2.5.13.2. Plaster Defects. 5.2.5.13.3. Paint Defects. 5.2.5.13.4. Drainage Pipelines Leakage. “If Applicable” 5.2.5.13.5. PPR Pipelines Leakage. “If Applicable” 5.2.5.13.6. Severe Smell Due To LPG Network Pipelines Leakage. “If Applicable” 5.2.5.13.7. Man Hole Cover Defect. 5.2.5.13.8. Drainage Blockage. 5.2.5.13.9. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD”. 5.2.5.14. Roof Area:

5.2.5.14.1. Rain Water Inlets Clogged. 5.2.5.14.2. Leakage In Water Supply Cold/ Hot Water PPR Main Pipes & Distribution

Pipes Supply Including Brackets, Joints, & Fittings Defects. 5.2.5.14.3. Roof Water Tank Leakage.


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5.2.5.14.4. Roof Water Tank Slab Defects. 5.2.5.14.5. Roof Water Tank Cover Defect. 5.2.5.14.6. Roof Water Tank Float Switch Defect. 5.2.5.14.7. Roof Water Tank Ball Valve Defect. 5.2.5.14.8. Roof Water Tank Roof Supply Line Leakage. 5.2.5.14.9. Water Proofing System Failure. 5.2.5.14.10. Visible Cracks In Roof Screed. 5.2.5.14.11. Visible Cracks In Parapet Wall. 5.2.5.14.12. Visible Cracks In Lifts Machine Room External Walls. 5.2.5.14.13. Roof Light Fitting Defect. 5.2.5.14.14. Roof Door Defect. 5.2.5.14.15. Roof Paint Defect. 5.2.5.14.16. Severe Smell Due To LPG Network Pipe Lines Leakage. 5.2.5.14.17. Others “Restricted To Maintenance Core Scope & As Approved By Director

Of HPCMD”.


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5.2.6. Building Elevations:

5.2.6.1. Visible Cracks Located In Building Foundation & Block Work Up To Damp Proof Membrane Level.

5.2.6.2. Garage Structure Defect. 5.2.6.3. Settlement Of Soil. 5.2.6.4. Building External Paint Defect. 5.2.6.5. Building Plaster Defect. 5.2.6.6. Light Fittings Defect. “If Applicable” 5.2.6.7. Soak Pit Defect. 5.2.6.8. Others “Restricted To Maintenance Core Scope & As Approved By Director

Of HPCMD”.


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5.2.7. Considerations Of EMS involvement From The Initiation Till The

Expiration Of Guarantee Period:

EMS To Be Involved With All The Complaints In Relation To Items That Are Under The Guarantee Period, Which Starts From Handing Over The Unit To The Beneficiary & Fully Energizing of The Unit Till The End Of The Guarantee Period For The Items Listed Below.

Due To The Fact That The Legal Adoption Of The Union Beneficiaries Of The Apartment

Buildings Have Not Been Put Into Implementation Yet, EMS To Act On Behalf Of The

Union Beneficiaries In Attending The Following:

A- Providing General Cleaning To The Apartment Building. B- Providing A Watchman Services. C- Attending Maintenance Works For All Common Areas Lobby, Staircase Room






Specialized Safety & Security Company. F- Assurance Of LPG Gas Entire Pipe Line Network Activation & Maintenance.


Implementation, EMS Will Not Be Liable Any More To Attend The Above- Stated.





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Items Under Guarantee Period “Periods May Vary”:

1- Roof/ Toilets Water Proofing. (10 Years) 2- Ground/Roof Water Tanks.(5 Years) 3- Water Heaters.(5 Years Body- 1 Year Element) 4- Pump Unit.(1 Year) 5- Painting Works.(4 Years)

Attention To Be Drawn In Regard To Complaints Revolved On Structural Nature Of The Apartment Building Elements. In The Case Of Upper Flat Water Proofing System Failure, The EMS To Take An Initiative In This Regard To Attend The Defect Rectification Works Due To The Urgency Of The Complaint & To The Fact That The Union Beneficiaries Of The Apartment Buildings Have Not Been Put Into Implementation Yet. In The Case Of Windows/ Split A/C Units, In Which Is Provided As A Complementary Service By The Ministry Of Housing (MOH). The Tenant Is To Directly Deal With Any Defect That Might Arise For The A/C Units With The Guarantor/ Supplier In Accordance To The Guarantee Agreement Clauses.


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5.2.8. Considerations Of EMS involvement After Guarantee Period Expiry: Beyond The Guarantee Period The EMS Role Will Revolve Only On Enlightening The Tenants With Their Responsibility In Attending Related Maintenance Complaints & Raise Their Awareness Towards Tenant Self-Maintenance Concept. EMS Will Not Attend Any Further Complaints As It Is Regarded Not Under Its Jurisdiction & The Responsibility Relies Principally On The Beneficiary. EMS To Not Provide Any Further Enhancement Construction Works To The Apartment Building Units Beyond Handing Over The Keys To Beneficiaries. Due To The Fact That The Legal Adoption Of The Union Beneficiaries Of The Apartment

Buildings Have Not Been Put Into Implementation Yet, EMS To Act On Behalf Of The

Union Beneficiaries In Attending The Following:

A- Providing General Cleaning To The Apartment Building. B- Providing A Watchman Services. C- Attending Maintenance Works For All Common Areas Lobby, Staircase Room






Specialized Safety & Security Company. F- Assurance Of LPG Gas Entire Pipe Line Network Activation & Maintenance By

A Specialized Gas Company.

Attention To Be Drawn To The Following:

A- That Once The Beneficiaries Union Is Legally Put Into Implementation, EMS

Will Not Be Liable Any More To Attend The Above- Stated.

B- In Regard To Complaints Revolved On Structural Nature Of The House

Elements.


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C- That In The Case Of Upper Flat Water Proofing System Failure, The EMS To

Take An Initiative In This Regard To Attend The Defect Rectification Works

Due To The Urgency Of The Complaint & To The Fact That The Union

Beneficiaries Of The Apartment Buildings Have Not Been Put Into

Implementation Yet.


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5.3. Apartment Building: (Rental Flats):

5.3.1. Procedures & Documents Required To Be Attended By The Beneficiary

To Receipt The Housing Unit:


Call Centre Number 80008001 To Request A Date For The Receipt of The Housing Unit.

• The Following Documents Are Required: 1- Housing Unit Original Contract “For Verification”+ 1 Copy.








1- The Beneficiary To Attend At Least 15 Minutes Prior of Actual Appointment

Time.

2- The Beneficiary Is To Attend In Person. No Party Would Be Dealt With Except

Of A Legal Representative Assigned On Behalf Of The Beneficiary.

3- The Beneficiary To Adhere To The Specified Appointment Time Of Handing

Over The Housing Unit. Otherwise, A New Appointment Date Would Be

Requested.

4- All The Above-Stated Documents To Be Provided By The Beneficiary During

The Handing Over Of Housing Unit. Otherwise, A New Date To Be Requested

By Beneficiary For The Receipt Of A Housing Unit.

5- In Case Of The Inspector Delay In Attending On Time For The Handing Over

Of Housing Unit To Beneficiary Due To Another Housing Unit Beneficiary


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Inspector Arrive To Conduct The Process Of Handing Over The Unit To Him.

6- The Beneficiary Will Be Handed Over The Housing Unit Keys On Site, Where

He Will Access The Housing Unit Jointly With The Inspector. The Beneficiary

To Visually Inspect The Housing Unit Within The Specified Appointment

Timeline, Any Feasible Defects To Be Drawn To The Attention of The Inspector

For Defect Reporting Purposes. Furthermore, Any Defect To Be Reported By

Beneficiary In Relation To Housing Unit Leakages, Electrical Defects, Structural

Defects, Cracks, etc. Are To Be Communicated Through Calling The National

Call Centre Number 80008001.

7- The Inspector Is Obliged To Draw The Attention of The Beneficiary To Any

Serious Defect Observed By Him During The Visual Inspection of The Housing

Unit & Record It Accordingly For Immediate Rectification.

8- Missing/ Damaged Items Due To Vandalism To Be Recorded During The

Inspection For Processing The Necessary Rectification Works By EMS. EMS

Not To Attend Any Complaints In Relation To The Previously Stated After

Conducting The Visual Inspection Of The Apartment Unit As It Is Regarded As

Not Under The Jurisdiction Of EMS.


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5.3.2. Procedure Of Handling EMS Complaints:

1- EMS Jurisdiction Will Revolve Mainly On Attending Complaints Of Defects

That Are Related To The Safety Of The Building Structure In Which Are As

Follows: A- Structural Elements Of The Building. B- Commons Area Structural & Non-Structural Defects. C- Entire Building Main Electrical Installations (Flats & Commons Areas). D- Defects Related To Inferior Water Proofing System.

Attention To Be Drawn To Tenant Liability Towards The Apartment Principal

Elements Of The Flat That He Has To Maintain Properly In Which EMS Will

Not Be Liable To Attend Any Complaint Related To Defects Resulted From

Misuse. In Addition, The Beneficiary Is Strictly Prohibited Of Carrying Out

Any Modification, Alteration, Or Renovation Works Without To EMS Consent.

Attention To Be Drawn That The Basis Of Receiving & Attending A

Maintenance Request Is That The Complaint Is Genuine & Directly Related To

The Main Core Scope Of Maintenance Works As Indicated In This Manual. The

Defects To Be Attended Are On The Basis Of The Normal Operation Of The

Housing Unit Resulted By The Usability Of The Beneficiary. In Addition

Complaints Based On Signs Of Quality Issues & Poor Workmanship To Be

Investigated & Accordingly Attended.

2- The Tenant To Be Responsible Towards The Safety Of His Flat Belongings

Against Vandalism Where EMS Role Will Revolve Mainly On Attending

Vandalism In Common Areas Only. 3- EMS Prior Of Handing Over The Keys To A New Beneficiary Will Attend Full

Renovation Works Of The Apartment. EMS Involvement Beyond Handing Over

The Keys To Beneficiary To Be Restricted To The Following Listed Periodic


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Maintenance Works Provided The Condition That Such Maintenance Work To

Be Carried Out In Addition To The Preventive Maintenance Works. Attention To Be Drawn That EMS Inspector To Decide Whether The Defect

Requires Rectification Works Or Not For Any Items Following The Period Of

Handing Over The Keys To Beneficiary, Or Requires

Rectification/Replacement/Renovation Works Or Not For Any Items Under The

Periodic Maintenance Provided The Consent Of Chief EMS & Director Of

HPCMD “Whenever Required”. 4- EMS Are To Take Strict Actions In Liaise With The Legal Affairs Of Housing

Services Directorate HSD Against Beneficiaries Who Violate The Signed

Contract With The Ministry Of Housing MOH & Allow Illegally Other Parties

To Occupy The Flat. EMS In This Situation To Not Attend The Maintenance

Requests Raised By The Non-Authorized Tenants & To Inform Legal Affairs Of

HSD To Take Appropriate Necessary Action Against The Beneficiary Who

Breached The Signed Contract With The Ministry Of Housing MOH. Attention To Be Drawn That The Tenant Who Breached The Signed Contract

With The Ministry Of Housing MOH Will Be Fully Liable To Cover The

Damages Cost To The Flat “If Any” Resulted By The Un-Authorized Parties

Actions that Are Occupying The Flat.

5- The Beneficiary Is To Fully Cooperate With The EMS Team When Ever

Requested In Order To Overcome Any Defect That Might Be Affecting Other

Neighboring Tenants In The Building. Failing To Do So By The Beneficiary Will

Entitle The Ministry To Take Necessary Action Against The Non-Cooperative

Beneficiary In Liaise With Legal Affairs Of Housing Services Directorate HSD. 6- EMS Are To Attend General Cleaning Of The Building, Preventive & Periodic

Maintenance Works In Which Are Under The Jurisdiction Of EMS.


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7- Complaints Of Neighboring Violations: EMS Are To Handle & Follow Up The Following Complaints Raised By

Beneficiaries For Violations Committed By Other Neighboring Beneficiaries,

Where The Proper Actions In Which To Be Taken In This Regard May Differ

Depended Upon The Nature Of The Violation & The Required Procedure To

Handle With In Liaise With Other Parties Such As Legal Affairs Of Housing

Services Directorate HSD, The Complaints Are As Follows:

1- Upper Flat Water Proofing Complaints.

2- Structural Changes Conducted By The Beneficiary To The Flat That Might

Affect The Safety & The Soundness Of The Building Structure.

3- Water Supply Violations By The Beneficiary That In Turn Will Compromise

The Water Supply Of Other Beneficiaries.

4- Electrical Violations.

5- Drainage Violations.

6- Roof Water Proofing Damage Due To Improper Workmanship Such As

“Improper Fixing Of Satellite Dish” By A Beneficiary That Will Affect In

Turn Neighboring Beneficiaries.

7- Common Area Non-Authorized Structural Works.

8- Car Shade Violations: EMS Are To Inform Both HSD Legal Affairs &

Municipality For Taking Appropriate Action Against The Violating Party.

9- Any Violating External Structure Violation.

10- Others.

8- EMS Associated Parties Liabilities:

A- Housing Services Directorate HSD Legal Affairs: 1- Respond To All EMS Complaints.

2- Take Necessary Action Against Violating Beneficiaries As Indicated In

The Preceding Clause (No.7).

3- Noise Disturbance By Neighboring Beneficiaries.


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4- Legal Condemned Actions By Neighboring Beneficiaries.

5- Pets Hosting & Raising By Neighboring Beneficiaries.

6- Others.

B- Police” Ministry Of Interior”: 1-Vandalism.

2-Robberies.

3- Armed Assaults.

4- Graffiti.

5- Domestic Disturbances.

6-Any Other Law Violating Actions Committed Either By Neighboring

Beneficiaries Or Anonyms Parties.

7- Others.

C- Ministry Of Municipalities Affairs & Urban Planning

/Municipal Councils: 1- Trees Treatments.

2- Recreational Areas.

3- Car Park Shade Areas.

4- Any Other Services Offered By Ministry Of Municipalities Affairs &

Urban Planning /Municipal Councils, Where The Role Of EMS In This

Regard Is Only Informative.

5- Building Wastage Dumping Around The Building.

6- Others.

D- Ministry Of Works “Roads Projects & Maintenance Directorate

RPMD”: 1- New Internal Roads Development.

2- New Car Park Provision.

3- Others.


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E- Ministry Of Works “Sanitary Engineering Operation &

Maintenance Directorate SEOMD” 1- Underground Drainage Network. 2- Storm Water Network. 3- Others.

F- Electricity & Water Authority “EWA”: 1- Substation Failure.

2- Electrical/Water Supply Network Beyond Building Electrical/Water

Meters.

3- Street Lighting.

4- Others.

9- Defects Requiring EMS Involvement: The Following Listing Of The Probable Defects That Might Arise In Rental

Apartments Are Subjected To The Following:

A- Condition Of The Apartment Building.

B- Fully Renovated Flats.

C- EMS Inspector Decision To Attend/Not Attend The Complaint Due To A

Justified Reason As Indicated In This Manual.

D- The Following To Be Attended:

1- Structural Defects.

2- Electrical System Defects.

3- Drainage System & Related Fixtures Defects.

4- Plumbing System & Related Fixtures Defects.

5- Water Proofing System Defects.

6- Pump Rooms.

7- Gas Cylinder Cabinets.

8- Water Tanks.

9- Overall Buildings Structural/ Non-Structural Valid Complaints.


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10- EMS Complementary Services:

The Following Services Are Offered To Rental Apartments Beneficiaries

Whenever Requested As A Complementary Services Offered By Ministry Of

Housing “MOH” By The End Quarter Of Each Year “Whenever Applicable”:

1- General Checking Of Electrical Installations.

2- General Checking Of Plumbing & Drainage Systems.

3- Building Water Pump/Water Tanks General Checking & Cleaning.

4- Tiling Works For Common Areas.

5- Providing Safety Grill For Ground Floor Apartments.

6- General Cleaning Of Apartment Building.

7- Providing The Service Of Flats Common Areas Tile Works On The Basis Of

A Queue List. “If Applicable”.


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5.3.3. Daily Routine Maintenance:

Inside Flat:

5.3.3.1. Lobby, Family Hall, & Majlis:

EMS Responsibility:

5.3.3.1.1. D.B. Panel Defect. 5.3.3.1.2. Visible Cracks In Walls. 5.3.3.1.3. Visible Cracks In Ceiling. 5.3.3.1.4. Visible Cracks In Screed “If Applicable”. 5.3.3.1.5. Paint Defects.3 5.3.3.1.6. Plaster Defects. 5.3.3.1.7. Defects Related To Light Fittings. 5.3.3.1.8. Defects Related To Electrical Switches & Sockets. 5.3.3.1.9. Aluminum Window Frame Defects “i.e. Bottom Section”. 5.3.3.1.10. A/C Tray Drain Outlet Defect. “If Applicable” 5.3.3.1.11. Leakage In Ceiling Resulted From Failure In Upper Flat/ Roof Water Proofing

System. 5.3.3.1.12. Main Door Panel & Frame Defects.4 5.3.3.1.13. Main Door Ironmongeries Defects.5 5.3.3.1.14. Door Threshold Defect “If Applicable”.6 5.3.3.1.15. A/C Cover Defect. 5.3.3.1.16. Skirting Defect. 5.3.3.1.17. Others “Restricted To Maintenance Core Scope & As Approved By Director Of


5.3.3.1.18. Bulbs/Fluorescent Lamps Replacement.

3 Paint Fading, Pealing, &Damaged Painting Due To Water Proofing Leakages To Be Attended. 4 No Replacement Unless Otherwise Approved By Chief Of EMS & For Limited Cases Only Not Due To Vandalism Or Misuse, Subject To Periodic Maintenance. 5 Refer To Point No.(4). 6 Refer To Point No.(4).


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5.3.3.2. Balcony:

EMS Responsibility:

5.3.3.2.1. Visible Cracks In Walls. 5.3.3.2.2. Visible Cracks In Ceiling. 5.3.3.2.3. Plaster Defects. ’If Applicable” 5.3.3.2.4. Light Fitting Defect. 5.3.3.2.5. Feasible Cracks In Screed “If Applicable”. 5.3.3.2.6. Leakage In Ceiling Resulted From Failure In Upper Flat/Roof Water Proofing

System ”If Applicable”. 5.3.3.2.7. Drain Point Blockage. 5.3.3.2.8. Paint Defects.7 5.3.3.2.9. Aluminum Sliding Door Frame Defects “i.e. Bottom Section”. 5.3.3.2.10. Others “Restricted To Maintenance Core Scope & As Approved By Director Of


5.3.3.2.11. Bulbs/Fluorescent Lamps Replacement. 5.3.3.3. Toilet:

EMS Responsibility:

5.3.3.3.1. Floor Tiles Defect “If Related To Water Proofing Leakage”. 5.3.3.3.2. Visible Cracks In Ceiling. “If Applicable” 5.3.3.3.3. Floor Tile Grout Defect “If Related To Water Proofing Leakage”. 5.3.3.3.4. Light Fitting Defect. 5.3.3.3.5. Leakage In Ceiling Due To Water Supply Cold/ Hot Water Installations PPR


5.3.3.3.6. Drainage Blockage In P-Trap & Main Drainage Pipeline. 5.3.3.3.7. Angle Valve Defect. 5.3.3.3.8. Leakage In Ceiling Resulted From Failure In Upper Flat/ Roof Water Proofing

System. 5.3.3.3.9. No Water Flow Or Loss Of Pressure In Water Supply. 5.3.3.3.10. Ceiling Gypsum Board Tiles & Grid Suspension Defects. “If Applicable” 5.3.3.3.11. Window Aluminum Frame Defects. “i.e. Bottom Section”.

7 Paint Fading, Pealing, &Damaged Painting Due To Water Proofing Leakages To Be Attended.


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5.3.3.3.12. Toilet Door Panel & Frame Defects.8 5.3.3.3.13. Toilet Door Ironmongeries Defects.9 5.3.3.3.14. Door Threshold Defect.10 5.3.3.3.15. Others “Restricted To Maintenance Core Scope & As Approved By Director Of


5.3.3.3.16. Bulbs/Fluorescent Lamps Replacement. 5.3.3.3.17. Leakage In Ablution Hose. 5.3.3.3.18. W/C Seating Unit Defect. 5.3.3.3.19. Water Heater Unit Defect. 5.3.3.3.20. Water Heater Regulator Switch Defect. 5.3.3.3.21. Flush Tank Syphon Defect. 5.3.3.3.22. Misuse Blockages. 5.3.3.4. Kitchen & Terrace:

EMS Responsibility:

5.3.3.4.1. Visible Cracks In Ceiling. “If Applicable”. 5.3.3.4.2. Floor Tiles Defect “If Related To Water Proofing Leakage”. 5.3.3.4.3. Floor Tile Grout Defect “If Related To Water Proofing Leakage”. 5.3.3.4.4. Leakage In Ceiling Due To Water Supply Cold/ Hot Water Installations PPR


5.3.3.4.5. Leakage In Ceiling Due To Failure In Upper Flat/Roof Water Proofing System. 5.3.3.4.6. Electrical Switches/Sockets Defects. 5.3.3.4.7. A/C Tray Drain Outlet Defect. “If Applicable” 5.3.3.4.8. Washing Machine Bib Tap Connection Defect. 5.3.3.4.9. Light Fittings Defect. 5.3.3.4.10. No Water Flow Or Loss Of Pressure In Water Supply. 5.3.3.4.11. Ceiling Gypsum Board Tiles & Grid Suspension Defects. “If Applicable” 5.3.3.4.12. A/C Cover Defect. 5.3.3.4.13. Kitchen Cabinets Defects “i.e. Screws & Hinges”.

8 No Replacement Unless Otherwise Approved By Chief Of EMS & For Limited Cases Only Not Due To Vandalism Or Misuse, Subject To Periodic Maintenance. 9 Refer To Point No.(8). 10 Refer To Point No.(8).


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5.3.3.4.14. Kitchen Internal Door Panel & Frame Defect.11 5.3.3.4.15. Kitchen Internal Door Ironmongeries Defect.12 5.3.3.4.16. Kitchen Internal Door Closer Defect.13 5.3.3.4.17. Kitchen External Aluminum Door Panel & Frame Defect.14 5.3.3.4.18. Door Threshold Defect.15 5.3.3.4.19. Terrace Balcony Drain Point Blockage. 5.3.3.4.20. Terrace Balcony Water Proofing Defects. 5.3.3.4.21. Window Aluminum Frame Defects. “i.e. Bottom Section”. 5.3.3.4.22. Others “Restricted To Maintenance Core Scope & As Approved By Director Of


5.3.3.4.23. Bulbs/Fluorescent Lamps Replacement. 5.3.3.4.24. Water Heater Unit Defect. 5.3.3.4.25. Water Heater Regulator Switch Defect. 5.3.3.4.26. Blockage Of Kitchen Sink. 5.3.3.4.27. Misuse Blockages. 5.3.3.5. Master Bed Room:

EMS Responsibility:

5.3.3.5.1. Visible Cracks In Walls. 5.3.3.5.2. Visible Cracks In Ceiling. 5.3.3.5.3. Visible Cracks In Screed. 5.3.3.5.4. Plaster Defects. 5.3.3.5.5. Defects Related To Light Fittings. 5.3.3.5.6. Defects Related To Electrical Switches & Sockets. 5.3.3.5.7. A/C Tray Drain Outlet Defect. 5.3.3.5.8. Leakage In Ceiling Resulted From Failure In Upper Flat/ Roof Water Proofing

System. 5.3.3.5.9. Paint Defects.16 5.3.3.5.10. Aluminum Window Frame Defects.” i.e. Bottom Section”.

11 No Replacement Unless Otherwise Approved By Chief Of EMS & For Limited Cases Only Not Due To Vandalism Or Misuse, Subject To Periodic Maintenance. 12 Refer To Point No.(11). 13 Refer To Point No.(11). 14 Refer To Point No.(11). 15 Refer To Point No.(11). 16 Paint Fading, Pealing, &Damaged Painting Due To Water Proofing Leakages To Be Attended.


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5.3.3.5.11. Bed Room Door Panel & Frame Defects.17 5.3.3.5.12. Bed Room Door Ironmongeries Defects.18 5.3.3.5.13. A/C Cover Defect. 5.3.3.5.14. Skirting Defect. 5.3.3.5.15. Others “Restricted To Maintenance Core Scope & As Approved By Director Of


5.3.3.5.16. Bulbs/Fluorescent Lamps Replacement. 5.3.3.6. Bed Room (1):

EMS Responsibility:


System. 5.3.3.6.9. Paint Defects.19 5.3.3.6.10. Aluminum Window Frame Defects. “i.e. Bottom Section”. 5.3.3.6.11. Bed Room Door Panel & Frame Defects.20 5.3.3.6.12. Bed Room Door Ironmongeries Defects.21 5.3.3.6.13. A/C Cover Defect. 5.3.3.6.14. Skirting Defect. 5.3.3.6.15. Others “Restricted To Maintenance Core Scope & As Approved By Director Of


5.3.3.6.16. Bulbs/Fluorescent Lamps Replacement. 17 No Replacement Unless Otherwise Approved By Chief Of EMS & For Limited Cases Only Not Due To Vandalism Or Misuse, Subject To Periodic Maintenance. 18 Refer To Point No.(17). 19 Paint Fading, Pealing, &Damaged Painting Due To Water Proofing Leakages To Be Attended. 20 No Replacement Unless Otherwise Approved By Chief Of EMS & For Limited Cases Only Not Due To Vandalism Or Misuse, Subject To Periodic Maintenance. 21 Refer To Point No.(20).


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5.3.3.7. Bed Room (2):

EMS Responsibility:


System. 5.3.3.7.9. Paint Defects.22 5.3.3.7.10. Aluminum Window Frame Defects. “i.e. Bottom Section”. 5.3.3.7.11. Bed Room Door Panel & Frame Defects.23 5.3.3.7.12. Bed Room Door Ironmongeries Defects.24 5.3.3.7.13. A/C Cover Defect. 5.3.3.7.14. Skirting Defect. 5.3.3.7.15. Others “Restricted To Maintenance Core Scope & As Approved By Director Of


5.3.3.7.16. Bulbs/Fluorescent Lamps Replacement. 5.3.3.8. Master Bed Room Bath:

EMS Responsibility:

5.3.3.8.1. Floor Tiles Defect “If Related To Water Proofing Leakage”. 5.3.3.8.2. Visible Cracks In Ceiling. “If Applicable. 5.3.3.8.3. Floor Tile Grout Defect “If Related To Water Proofing Leakage”. 5.3.3.8.4. Light Fitting Defect. 5.3.3.8.5. Leakage In Ceiling Due To Water Supply Cold/ Hot Water Installations PPR


5.3.3.8.6. Leakage In Ceiling Due To Failure In Upper Flat/ Roof Water Proofing System. 22 Paint Fading, Pealing, &Damaged Painting Due To Water Proofing Leakages To Be Attended. 23 No Replacement Unless Otherwise Approved By Chief Of EMS & For Limited Cases Only Not Due To Vandalism Or Misuse, Subject To Periodic Maintenance. 24 Refer To Point No.(23).


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5.3.3.8.7. Angle Valve Defect. 5.3.3.8.8. Drainage Blockage In P-Trap & Main Drainage Pipelines. 5.3.3.8.9. No Water Flow Or Loss Of Pressure In Water Supply. 5.3.3.8.10. Ceiling Gypsum Board Tiles & Grid Suspension Defects. “If Applicable” 5.3.3.8.11. Window Aluminum Frame Defects. “i.e. Bottom Section”. 5.3.3.8.12. Bath Room Door Panel & Frame Defects.25 5.3.3.8.13. Bath Room Door Ironmongeries Defects.26 5.3.3.8.14. Door Threshold Defect.27 5.3.3.8.15. Others “Restricted To Maintenance Core Scope & As Approved By Director Of


5.3.3.8.16. Bulbs/Fluorescent Lamps Replacement. 5.3.3.8.17. Leakage In Ablution Hose. 5.3.3.8.18. W/C Seating Unit Defect. 5.3.3.8.19. Water Heater Unit Defect. 5.3.3.8.20. Water Heater Regulator Switch Defect. 5.3.3.8.21. Misuse BLOCKAGES. 5.3.3.8.22. Flush Tank Syphon Defect. 5.3.3.9. Joint Bath:

EMS Responsibility:

5.3.3.9.1. Floor Tiles Defect “If Related To Water Proofing Leakage”. 5.3.3.9.2. Visible Cracks In Ceiling. “If Applicable. 5.3.3.9.3. Floor Tile Grout Defect “If Related To Water Proofing Leakage”. 5.3.3.9.4. Light Fitting Defect. 5.3.3.9.5. Leakage In Ceiling Due To Water Supply Cold/ Hot Water Installations PPR


5.3.3.9.6. Leakage In Ceiling Due To Failure In Upper Flat/ Roof Water Proofing System. 5.3.3.9.7. Angle Valve Defect. 5.3.3.9.8. Drainage Blockage In P-Trap & Main Drainage Pipelines. 5.3.3.9.9. No Water Flow Or Loss Of Pressure In Water Supply.



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5.3.3.9.10. Ceiling Gypsum Board Tiles & Grid Suspension Defects. “If Applicable” 5.3.3.9.11. Window Aluminum Frame Defects. ”Bottom Section” 5.3.3.9.12. Bath Room Door Panel & Frame Defects.28 5.3.3.9.13. Bath Room Door Ironmongeries Defects.29 5.3.3.9.14. Door Threshold Defect.30 5.3.3.9.15. Others “Restricted To Maintenance Core Scope & As Approved By Director Of


5.3.3.9.16. Bulbs/Fluorescent Lamps Replacement. 5.3.3.9.17. Leakage In Ablution Hose. 5.3.3.9.18. W/C Seating Unit Defect. 5.3.3.9.19. Water Heater Unit Defect. 5.3.3.9.20. Water Heater Regulator Switch Defect. 5.3.3.9.21. Flush Tank Syphon Defect.



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5.3.4. Periodic Maintenance: The Following Are Subject To The Final Decision Of EMS Inspector, Vandalism To

Be Discarded Of The Following Provided Services, Only Conditions To Apply &

Not Necessarily Tenant Will Get The Service If He Didn’t Request For It In The

Intended Timeline.

5.3.4.1. 3 Years Periodic Maintenance:

5.3.4.1.1. Flush Tank Repair (Major Repair With No Replacement-Manpower Only). 5.3.4.1.2. Exhaust Fan In Kitchen 9Manpower Only). 5.3.4.1.3. Kitchen & Baths Mixers (Manpower Only). 5.3.4.2. 5 Years Periodic Maintenance:

5.3.4.2.1. Flush tank Replacement (Manpower +Material), “High Cost Of Replacement & Fixing Of Flush Tank Will Necessitate Full Replacement Of W/C Entire Unit.

5.3.4.2.2. Kitchen Mixers (Manpower + Material). 5.3.4.2.3. Ironmongeries (Manpower Only). 5.3.4.2.4. Bath Exhaust Fan (Manpower Only). 5.3.4.3. 10 Years Periodic Maintenance:

5.3.4.3.1. Baths Mixers (Manpower+ Material). 5.3.4.3.2. Ironmongeries (Manpower + Material). 5.3.4.3.3. Bath Exhaust Fan (Manpower + Material). 5.3.4.3.4. Re-Painting (Manpower Only). 5.3.4.4. 15 Years Periodic Maintenance:

5.3.4.4.1. Full Renovation Of Baths+ Kitchen (Excluding Kitchen Cupboards & Aluminum Doors & Windows).

5.3.4.5. 20 Years Periodic Maintenance:

5.3.4.5.1. Re-Painting (Manpower +Material). 5.3.4.6. 25 Years Periodic Maintenance:

5.3.4.6.1. Full Renovation Of Flat ”Replacement Of Doors Will Not Be Included In The Scope Of Renovation Works If The Maintenance Historical Record Shows That The Doors Were Replaced Earlier & Are In Good Condition”.


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5.3.5. Outside Flat31:

5.3.5.1. Flats Common Area Lobby & Building Surrounding:

5.3.5.1.1. Light Fittings Defect. 5.3.5.1.2. Defects Related To Electrical Switches. 5.3.5.1.3. Plaster Defect. 5.3.5.1.4. Paint Defect “Based On Inspector Evaluation & Judgment”. 5.3.5.1.5. Visible Cracks In Ceiling. 5.3.5.1.6. Visible Cracks In Staircase Landing. 5.3.5.1.7. Staircase Handrail Defects. 5.3.5.1.8. Staircase Headroom Door Defect/ Hatch Roof Defect “If Applicable”. 5.3.5.1.9. Staircase Headroom Door Ironmongeries Defect 5.3.5.1.10. Staircase Headroom Door Closer Defect. 5.3.5.1.11. Cracks In Staircase Steps. 5.3.5.1.12. Staircase Tiles Defect “If Applicable”. 5.3.5.1.13. Staircase Tiles Grout Defect “If Applicable”. 5.3.5.1.14. Floor Screed Crack “If Applicable”. 5.3.5.1.15. Visible Cracks In Walls. 5.3.5.1.16. Floor Tile Defect “If Applicable”. 5.3.5.1.17. Floor Tile Grout Defect “If Applicable”. 5.3.5.1.18. Door Panel & Frame Defects “If Applicable”. 5.3.5.1.19. Door Ironmongeries Defects “If Applicable”. 5.3.5.1.20. Common Area D.B. Panel Defect. 5.3.5.1.21. Electrical Switches/Water Main Panel Defect. 5.3.5.1.22. Gas Room/Cabinets Defect. 5.3.5.1.23. Leakage In Ceiling Due To Failure In Upper Floor/ Roof Water Proofing

System. 5.3.5.1.24. Building Exterior Elevations Defects. 5.3.5.1.25. Building Exterior Low Wall Defect. 5.3.5.1.26. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD”.

31 To be Conducted Whenever Necessary By EMS.


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5.3.5.2. Lifts32:

5.3.5.2.1. Lift Door Defect. 5.3.5.2.2. Call Buttons & Indicators Defect. 5.3.5.2.3. Inside Stainless Steel Walls Defect. 5.3.5.2.4. Granite Floor Defect. 5.3.5.2.5. Metal Ceiling Defect. 5.3.5.2.6. Light Fittings Defect. 5.3.5.2.7. Stainless Steel Handrail Defect. 5.3.5.2.8. Operational Failure In Entire Lift Unit. 5.3.5.2.9. Intercom Defect. 5.3.5.2.10. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD”. 5.3.5.3. Lifts Machine Room33:

5.3.5.3.1. Aluminum Door Defect. 5.3.5.3.2. Visible Cracks In Walls. 5.3.5.3.3. Visible Cracks In Floor Screed. 5.3.5.3.4. Visible Cracks In Ceiling. 5.3.5.3.5. Leakage In Ceiling Due To Failure In Roof Water Proofing System. 5.3.5.3.6. Defects Related To Fire Alarm System: (Detector, Signal Bell, Fire Extinguisher,

Manual Break Glass). 5.3.5.3.7. A/C Units Defect. 5.3.5.3.8. Lift Control Panel Defect. 5.3.5.3.9. Light Fittings Defect. 5.3.5.3.10. Defects Related To Switches & Sockets. 5.3.5.3.11. D.B. Panel Defect. 5.3.5.3.12. Aluminum Window Frame Defects. 5.3.5.3.13. Intercom Defect. 5.3.5.3.14. Others “Restricted To Maintenance Core Scope & As Approved By Director Of

HPCMD”.

32 Conducted By A Specialized Lift Maintenance Company, Complaints To Be Attended By The Lift Maintenance Company Through A Contact Detail Indicated Inside The Lift Unit.. 33 For A/C Units & Related Lift Components Including Control Panel To Be Conducted By A Specialized Lift Maintenance Company. For Related Civil Works To Be Conducted By Main/Maintenance Contractor.


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5.3.5.4. Ground/Roof Area34:

5.3.5.4.1. Rain Water Inlets Clogged. 5.3.5.4.2. Leakage In Cold/ Hot Water PPR Main Pipes & Distribution Pipes Supply

Including Brackets, Joints, & Fittings Defects. “If Applicable” 5.3.5.4.3. Roof Water Tank Leakage. 5.3.5.4.4. Roof Water Tank Slab Defects. 5.3.5.4.5. Roof Water Tank Cover Defect. 5.3.5.4.6. Roof Water Tank Float Switch Defect. 5.3.5.4.7. Roof Water Tank Ball Valve Defect. 5.3.5.4.8. Roof Water Tank Roof Supply Line Leakage. 5.3.5.4.9. Roof Water Tank Holding Cables Defects. 5.3.5.4.10. Water Proofing System Failure. 5.3.5.4.11. Ground Water Tank Leakage. 5.3.5.4.12. Ground Water Tank Slab Defects. 5.3.5.4.13. Ground Water Tank Cover Defect. 5.3.5.4.14. Ground Water Tank Float Switch Defect. 5.3.5.4.15. Ground Water Tank Ball Valve Defect. 5.3.5.4.16. Ground Water Tank Roof Supply Line Leakage. 5.3.5.4.17. Ground Water Tank Holding Cables Defects. 5.3.5.4.18. Operational Pump Failure. 5.3.5.4.19. Visible Cracks In Roof Screed. 5.3.5.4.20. Visible Cracks In Parapet Wall. 5.3.5.4.21. Roof Light Fitting Defect. 5.3.5.4.22. Parapet Wall Plaster Defect. 5.3.5.4.23. Parapet Wall Paint Defect. 5.3.5.4.24. Roof Slabs Joint Sealant Defects. 5.3.5.4.25. Others. Attention To Be Noted That For The Car Parking Shade Area The Tenant Would Apply For A Building Permit To The Municipality In Which They Grant Him A Specified Area For His Car Parking Purposes, EMS Involvement In This Case Would Be Restricted As Indicated In This Manual.

34 To be Conducted Whenever Necessary By EMS, A Preventive Maintenance Will Be Provided For The Ground/Roof Tanks & Electrical Installation System Of The Building.


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5.3.6. Manpower Supply: 1- Manpower Supply To Be Provided In Limited Cases In The Directorate. 2- The Provided Service To Be In Conjunction With Periodic Maintenance. 3- List In This Regard To Be Provided By Housing Services Directorate HSD. 4- Providing Of Manpower Supply For Bathtub Changing To Shower AREA To Be

Restricted For The Following Cases: A- Rental Apartments. B- Ownership Apartments If Union Beneficiary Is Not Yet Put Into Effect.