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OUR PLANSFOR 201520

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WHAT YOU CAN ExPECT FROm US

Reliable water

Thechanceofyourwatersupplybeingunexpectedlycutoffwillbemaintainedatthelowestlevel

inEngland

Sufcient supply

Essex&SuffolkWaterhasthelowestleakageinEngland,andwewillmaintainthislevel

Wehaveenoughwatertomeetcustomersneedsforthenext25 years

Waterpressureatorabovetheminimumstandard,forthevastmajorityofcustomers

WHAT WE WILL DO

Replace200milesofwatermainstopreventpipesburstingandcausingsupplyinterruptions

Continuetoimproveourleak

ndingandrepairservices

Maintainourgoodperformanceonwaterpressure

WE PROVIDE A RELIABLEAND SUFFICIENT SUPPLY

OF WATER

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WHAT YOU CAN ExPECT FROm US

Value

Afairpriceforagreatservice

Supportforcustomerswhostruggletopaytheirwaterbills

WHAT WE WILL DO

Workefcientlysothatwecankeepyourbillsaslowaspossible

Offerpersonalisedadviceandsupport

Offerexiblepaymentarrangements

Promotefreewatermeterstocustomerswhowouldbenet

Collectdebtfromcustomerswhocanaffordtopay,inordertokeepeveryonesbillsdown

OUR CUSTOmERSCONSIDER THE SERVICESTHEY RECEIVE TO BE

VALUE FOR mONEY

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WHAT YOU CAN ExPECT FROm US

Protect

By2020greenhousegasemissionswillbereducedbyathirdcomparedto2008levels

Enhance

Increasedvarietyofplants,birds,insectsandanimalsonEssex&SuffolkWatersland

EelsandothershthatliveinEssexandSuffolksriverstobeprotected

WE PROTECT AND ENHANCETHE ENVIRONmENT INDELIVERING OUR SERVICES,LEADING BY ExAmPLE

2008GREENHOUSE

EMISSIONS

1/3REDUCTIONBY 2020

WHAT WE WILL DO

Workwithlocalenvironmentalgroupstoimprovenaturalhabitats

Ensureeelsandothershwillnotbeharmedwhenwetakewaterfromriverstosupplyyourdrinkingwater

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WHAT YOU CAN ExPECT FROm US

Customerbillskeptaslow aspossible

Workdeliveredwithminimumdisruptiontotheserviceyoureceive

WHAT WE WILL DO

Usethelatestcontrolsystemstoreducethecostofsupplyingwater

Havetherightinformationandequipmenttodelivergreatservice

Usethelatestremotecontrolledmini-submarinestoinspectandcleanourreservoirswithoutdisruptingyourwatersupplyorquality

Workwithuniversitiesandsupplierstodevelopnewtechnologiesandsolutions

WE ARE AN EFFICIENT ANDINNOVATIVE COmPANY

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WHAT YOU CAN ExPECT FROm US

Deliverimprovementsthatcould notbeachievedbyEssex&SuffolkWateralone

WHAT WE WILL DO

Workwithwildlifetrustsandenvironmentalcharitiestomanageourland

Workwithcustomerstousewaterwisely

Workwithotherstomanagefarmlandandprotecttheriversthatyourdrinkingwatercomesfrom

WE WORK IN PARTNERSHIPTOWARDS COmmON GOALS

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WHAT YOU CAN ExPECT FROm US

Improvedprosperityandwellbeinginourcommunities

Raisedawarenessthatwaterisgoodforyou,particularlyamongstchildrenandyoungpeople

Raisedawarenessoftheimportanceoflookingaftertheenvironment

Goodqualityvisitorcentresandrecreationalopportunitiesatourmainsitesforlocalpeopleandtourists

WHAT WE WILL DO

Justanhourmorethanhalfourpeoplegiving15hoursayeartohelp700communityorganisations

Providetapfedwatercoolersforschoolsandcommunitygroups

TurnemptyEssex&SuffolkWaterbuildingsintofacilitiesforcommunityuse

Maintaingoodqualityrecreationalfacilitiesatourreservoirs,suchasAbberton

WE ARE PROUD TOCONTRIBUTE TO THESUCCESS OF LOCALCOmmUNITIES

Hours Volunteered

Organisations Supported

Percentage of employees who volunteered

in local communities

Totals since 2002

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WHAT WE WILL DO

Makethebestuseofchangesintechnologyandnewwaysofworking

Spendmoneyonservicesattherighttimenotearlyandnotlate

Identifyfuturechallengesandmake

surewehaveplanstomeetthem

WHAT YOU CAN ExPECT FROm US

Eachgenerationtopayitsfairshare

Watersupplyservicestobesafeguardedbothnowandinthefuture

WE DELIVER WATERSERVICES THAT mEET THENEEDS OF CURRENT ANDFUTURE GENERATIONS IN

A CHANGING WORLD

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Basedoncurrentassumptions,Essex&SuffolkWatercandeliverthispackageofwaterservicesforaninationonlybillincrease.

Inationistheincreaseinthepricespaidforthegoodsandservicesthatweallbuy.Wedontknowwhatinationwillbefortheperiod2015-20.Forecastshavesuggestedthatination,measuredbytheRetailPricesIndex(RPI),couldbearound3%peryear.Thiswouldmeananincreaseofaround7.20peryearontheaveragehouseholdwaterbill.Itshouldbenotedthathousehold

incomesalsotendtoriseovertime.

Whenconsideringourplan,pleasebearinmindthatotherhouseholdbillsmayalsogoupordowntoo.

COST TO CUSTOmERS

201516 201920

Average water bill

226Average water bill

262Average water bill

233

201617 201718 201819201415

Average water bill

240

Average water bill

247

Average water bill

254

BILLS CHANGE ONLY BY INFLATION

WHAT THIS WOULD

mEAN FOR THE AVERAGEBILL PAYER BY 2019-20

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ADDITIONAL ImPROVEmENTS

TherearefouradditionalimprovementsEssex&SuffolkWatercouldmakeoverthenextveyearsifcustomersthinkthattheyaresufcientlyimportant:

REDUCED RISK OF LOSS OF SUPPLY

(lasting more than 6 days)

Wecouldensurecommunitiesofmorethan100,000peoplelivinginSouthendandEastLondonhavemorethanonesourceofsupply.Thiswouldreducethechance

oflosingtheirwatersupplyformorethan6daysifarareeventsuchasamajorpowerfailureorwidespreadoodeverhappens.

LESS DISCOLOURED WATER

Wecouldreducethenumberofcustomerswhoexperiencebrown,orangeorblacktapwaterfrom600to300peryear.

REDUCED LOW WATER PRESSURE

Wecouldimproveservicetoall41remainingpropertieswhichexperiencelowwaterpressurebelowtheminimumstandard.

FEWER UNExPECTED INTERRUPTIONS

Wecouldreducethenumberofcustomerswhosewatersupplyiscut-offunexpectedly,formorethan3hours,from12,000to6,000peryear.

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COST OF ADDITIONAL ImPROVEmENTS

Reducedriskoflossofsupply(lastingmorethan6days) 1.20

Fewerunexpectedinterruptions 1.00

Le ssdi scolo ure dwater 0.10

Reducedlowwaterpressure 0.20

Total by 2019-20 2.50

ADDITIONAL ImPROVEmENTS COST TO CUSTOmERS

201516 201920

Average water bill

226Average water bill

264.50

Average water bill

233

201617 201718 201819201415

Average water bill

241

Average water bill

248

Average water bill

256

WHAT THIS WOULD

mEAN FOR THE AVERAGEBILL PAYER BY 2019-20

Ifcustomerswanttheseadditionalimprovements,billswouldgradually

increaseby50peachyearovertheveyearperiod,reachinganadditionalsumof2.50(withoutination)by2019-20. This means that bills would change by ination plus an extra 50p each year for all additional improvements.