etas full manual

An information booklet containing

operating instructions for service providers

OCTOBER 2008

Australia’s ETASElectronic Travel Authority System

Australia’s ETASElectronic Travel Authority System

Disclaimer

Please note this information is correct at time of printing.

For up to date information see www.immi.gov.au

Feedback/suggestions regarding this manual can be sent to

Email: [email protected]

© Commonwealth of Australia 2008

This work is copyright. You may download, display, print and reproduce

this material in unaltered form only (retaining this notice) for your personal,

non-commercial use or use within your organisation. Apart from any use

as permitted under the Copyright Act 1968, all other rights are reserved.

Requests for further authorisation should be directed to the:

Commonwealth Copyright Administration,

Copyright Law Branch,

Attorney-General’s Department

Robert Garran Offices

National Circuit

Barton ACT 2600

Fax: 02 6250 5989

Email:[email protected].

Published by the National Communications Branch of the

Department of Immigration and Citizenship

6 Chan Street Belconnen ACT 2617

ISBN 978-0-9803727-7-9

Contents

Introduction 1What is an ETA? 1

Changes to ETA application process 2

Who can get an ETA? 3

ETA eligible passports 4

Types of ETAs 5

Proof that an ETA is held 5

At airline check-in 6

Overview 7ETAS processing commands 7

ETAS help commands 8

Requests 9Command format 9

How to issue an ETA 9

V Visitor ETA 11Application screen 11

Validation screen 12

The approval stage 12

Approval screen 13

BS Business short validity ETA 14Application screen 14



Approval screen 16

BL Business long validity ETA 17Application screen 17


ETA fee payment 18

Credit card screen 19

List of acceptable credit cards for BL 19


Approval screen 20

Enquiry 21How to make a visa/ETA enquiry 21

Multiple results 27

History 28History screen and how to reverse a transaction 28

Scrolling 29

Display 29

New System Responses 31

Help 32Error messages 32

Corrections 34

Passenger already has a current visa/ETA 35

AttachmentsA – ICAO codes 36

B – ICAO passport data helpcard 42

C – System down 44

D – Contact information 46

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IntroductionAll travellers to Australia, other than Australian and New Zealand

citizens, require a visa or an Electronic Travel Authority (ETA) to travel

to Australia.

What is an ETA?

An ETA is an electronically stored authority for travel to

Australia which:

• replacesthevisalabelorstampinapassport

• isavailablethroughparticipatingtravelagencies,airlinesand

the internet

• doesnotrequireanapplicationformand

• enablespassengerstobeprocessedquicklyonarrival

in Australia.

The ETA system means travel agents can provide total client service

and travel arrangements.

The Australian Government does not charge travel agents and airlines

for the use of the ETA system.

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Changes to ETA application process

Where the ETA system cannot provide an immediate response to an

application, applicants will be advised to wait for a set period of time

and then enquire on the result of the application. In most cases, a

result will be available within 12 hours. This set time for applications

to be processed will reduce the number of applicants who receive a

‘Refer applicant to Australian Embassy’ response. Applicants will now

only be referred to an Australian Embassy if the ETA system is unable

to approve applicants within 12 hours. This change to the ETA

system will minimize the inconvenience a client may experience by

being referred to an Australian Embassy for an ETA. For further

information, please refer to the ‘New System Responses’ section of

this manual.

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Who can get an ETA?

People can obtain an ETA and travel to Australia if:

• theyholdavalidETAeligiblepassportandtheytravelwith

that passport and

• theirvisittoAustraliaisfortourism,visitingrelatives,business

meetings, a convention or conference.

ETA holders are subject to the following conditions:

• nottostayinAustraliaformorethan3months

• beingoodhealthand

• havenocriminalconvictions.

People who do not meet the requirements shown above should

contact the nearest Australian visa office for advice on appropriate

types of visas. Refer to the Contact Information section of this manual

or www.immi.gov.au.

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ETA eligible passports

The following are ETA eligible passports that may be processed for

an ETA. Details of countries, locations, regions and their

corresponding ICAO codes are listed in Attachment A.

Andorra AND

Austria AUT

Belgium BEL

Brunei Darussalam BRN

Canada CAN

Denmark DNK

Finland FIN

France FRA

Germany D

Greece GRC

Hong Kong (SAR) HKG

Iceland ISL

Ireland IRL

Italy ITA

Japan JPN

Korea, Republic of (Sth) KOR

Liechtenstein LIE

Luxembourg LUX

Malaysia MYS

Malta MLT

Monaco MCO

Netherlands NLD

Norway NOR

Portugal PRT

San Marino, Republic of

SMR

Singapore SGP

Spain ESP

Sweden SWE

Switzerland CHE

*Taiwan TWN

**UK – Brit Citz GBR

***UK – British National (Overseas)

GBN

United States USA

Vatican VAT

* Holders of Taiwan passports can only be processed for an ETA if resident in and applying in Taiwan.

** British subjects holding GBS passports are currently not eligible for an ETA.*** Holders of UK passports which indicate their nationality to be British National (Overseas)

(BNO) can only be processed for an ETA if applying via a travel agent, airline or at an Australian Visa office. BNO passport holders cannot apply for their ETA online. Please note that from 27 October 2008 European passport holders are no longer eligible to access the online ETA system. European passport holders will have to access the new eVisitors service when applying online for authority to visit Australia. The eVisitor service is available at www.immi.gov.au/e_visa/visitors.htm

You can access the latest list of ETA eligible passports on the internet at www.immi.gov.au.

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Types of ETAs

There are three types of ETAs available for eligible passport holders:

• (976) V Visitor/Tourist, 12 month validity or expiry date of

passport, whichever is sooner, with stays of up to three months

on each visit. Multiple travel.

– No Visa Application Charge.

• (977) BS Business Short validity, 12 month validity or expiry date

of passport, whichever is sooner, with stays of up to three months

on each visit. Multiple travel.

– No Visa Application Charge.

• (956) BL Business Long validity, valid for the life of the passport,

with stays of up to three months on each visit. Multiple travel.

– Visa Application Charge, payable by credit card, (not available

over the internet).

Proof that an ETA is held

As an ETA is an electronic authority, it can only be verified

through the Electronic Travel Authority System (ETAS). It is not

possible to provide a traveller with physical evidence of an ETA.

It is recommended that all persons who hold an ETA are

given the leaflet, ‘ETAS Information for ETA Holders’ available

on www.immi.gov.au/allforms/pdf/1147.pdf. Do not attach

confirmation slips to passports. For further information please

contact your regional ETA helpdesk, details are listed in the Contact

information section of this manual.

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At airline check-in

Airlines are able to confirm whether a traveller has authority to travel

to Australia by using the Advance Passenger Processing System

(APP).

Detailed information on the APP system is provided in Australia’s

APP: Advance Passenger Processing System manual.

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OverviewThe following pages take you, step-by-step, through the ETA

application process.

ETAS processing commands

Once you are at a point in your system where you can access ETAS,

use the following commands.

TIETAR ETA Request for application screen – Apply for an ETA.

TIETAQ ETA enQuiry screen – Display an ETA.

TIETAH ETA History screen which includes an

ETA/transaction reversal option.

TIETAB ETA Advance Passenger Processing.

TIETAC ETA Check-in screen – Check for current visa/ETA.

Note: Depending on the computer or airline reservation system you

are using, there may be minor variations on these commands.

For example, the [Scroll lock] key is often used instead

of [ENTER].

Check with your CRS/ARS service provider or ETA Helpdesk

for mask formatting requirements.

ETAS help commands

You may access online reference information about ETAS using the

following commands.

TIETAS Provides a list of numbered help topics. To access any

particular topic use the appropriate command from the list.

TIETASn where ‘n’ is the relevant topic number.

TIETAU Displays your user identification information.

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RequestsCommand format

Example:

(KEY IN, TYPE)

user instructions

<TIETAR>

command option

[ENTER]

keyboard command

To correct any errors on the screen, over type, rather than use the

delete key. After the correction is made move the cursor to the end

of the last input field on the screen.

How to issue an ETA

From your existing terminal link to your airline/computer

reservation system:

(Type) <TIETAR> [ENTER]

This will bring up the application screen.

>>TIETAA ETA APPLICATION

PASSPORT NUMBER ......... FROM PASSPORT TITLE PAGE

NATIONALITY ... 1–3 CHARACTER CODE

DATE OF BIRTH ......... DDMONYYYY/–– MONYYYY/––––YYYY

SEX M/F

COUNTRY OF BIRTH ... 1–3 CHARACTER CODE

EXPIRY DATE ......... DDMONYYYY

FAMILY NAME ....................... FULL NAMES–NO TITLES

GIVEN NAMES ....................... SPACE BETWEEN NAMES

TYPE OF TRAVEL .. V/BL/BS.

[ENTER]

>TIETAG ETA APPLICATION

PASSPORT ISSUE DETAILS

ISSUING STATE ...

DATE OF ISSUE ......... DDMONYYYY

ISSUING AUTHORITY

........................................................

Complete both screens for each person travelling. Details are to be

taken from the passport, including the Machine Readable

Zone (MRZ).

Complete FAMILY NAME field without titles or suffixes

(for example without Dr, Jr) and complete GIVEN NAMES field

with a space between each name.

Complete passport number with no spaces.

Attachment B provides instructions on reading and understanding

the bio-data page and relevant data fields. All data must be entered

exactly as shown on the passport.

For a description of the ‘TYPE OF ETAs’, see Introduction section in

this manual.

[ENTER]

Note: If more than one person is listed on the passport, each

person travelling must have their own ETA.

If family name exceeds the 24 spaces available eg.

HarringtonPapastamatopoulos, then key the first 24 characters

including spaces, ignoring the remaining characters of the family

name. It is essential that these details are repeated exactly on the

validation screen.

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V Visitor ETA A completed ETA Visitor (V) application will look like this:

Application screen


PASSPORT NUMBER 1372462C..... FROM PASSPORT TITLE PAGE

NATIONALITY SGP 1–3 CHARACTER CODE

DATE OF BIRTH 25FEB1960 DDMONYYYY/–– MONYYYY/––––YYYY

SEX M M/F

COUNTRY OF BIRTH SGP 1–3 CHARACTER CODE

EXPIRY DATE 12DEC2009 DDMONYYYY

FAMILY NAME TAN............... FULL NAMES–NO TITLES

GIVEN NAMES BENG HIN..... SPACE BETWEEN NAMES

TYPE OF TRAVEL V. V/BL/BS

[ENTER]



ISSUING STATE SGP 1–3 CHARACTER CODE

DATE OF ISSUE 12DEC1999 DDMONYYYY

ISSUING AUTHORITY

SINGAPORE IMMIGRATION & REGISTRATION....................

Attachment B provides instructions on reading and understanding the

bio-data page and relevant data fields. All data must be entered


The passport number, nationality code and family name are used

to provide APP data to the Australian Government. It is essential

these details are correct.

Validation screen

The ETA system will now ask you to enter the passport number,

nationality code, family name and given names a second time to

ensure that these details are correct. These details must be taken

from the passport.

>>TIETAP ETA APPLICATION

RE-ENTER TO VALIDATE PASSPORT DETAILS

DETAILS MUST MATCH PREVIOUS SCREEN

PASSPORT NUMBER 1372462C..... FROM PASSPORT

NATIONALITY SGP 1–3 CHARACTERS

FAMILY NAME TAN ..................

FIRST GIVEN NAME BENG ..................

SECOND GIVEN NAME HIN ...................

OTHER GIVEN NAME(S) ...................

[ENTER]

The approval stage

Once you have applied for a Visitor (V) ETA and confirmed the

passport number and nationality code, the approval screen will

appear and show the details of the ETA.

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Approval screen

>> ETA APPROVAL 18JUL08/09481

FAMILY NAME TAN.................. AUSTRALIAN GOVT

GIVEN NAMES BENG HIN......

PASSPORT 1372462C..... SGP EXPIRY DATE 12DEC2009

DATE OF BIRTH 25FEB1960 SEX M COB SGP

ENTRY STATUS UD/976 ETA VISITOR (SHORT)..............

AUTHORITY TO ENTER AUSTRALIA VALID TO 18JUL20092

PERIOD OF STAY 03 MTHS

MULTIPLE ENTRY.... EMPLOYMENT PROHIBITED.

ETA APPROVED.3

1 This is the date and time of processing in Australia.

2 The validity of this ETA is 12 months from the date of approval, or the passport expiry date (whichever is sooner).

Please check to ensure the ETA is valid for the proposed date of arrival in Australia.

3 ‘ETA APPROVED’. The ETA approval means: • TheETAmaybeusedfortraveluntilthedateshownor • TheETApermitsmultiplevisitsandastayforupto3monthseachtime.

Note: This ETA is for holidays, recreation and tourism purposes.

Work of any kind is prohibited. If entering Australia for

business purposes, including attending a conference or

meeting, a BL or BS ETA is the appropriate type of ETA.

If the applicant is immediately approved, an ‘ETA Approved’ response

will be returned. In limited cases the ETA system will be unable to

process the application immediately and a response of ‘In progress.

Enquire in 12 hours’ will be returned. After 12 hours have elapsed, to

check whether an ETA has been granted use the enquiry screen.

For any system errors or messages, refer to the Help section in this

manual.

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BS Business short validity ETA A completed ETA Business Short (BS) application will look like this:

Application screen


PASSPORT NUMBER 987654321..... FROM PASSPORT TITLE PAGE

NATIONALITY USA 1–3 CHARACTER CODE

DATE OF BIRTH 01JUN1956 DDMONYYYY/–– MONYYYY/––––YYYY

SEX F M/F

COUNTRY OF BIRTH USA 1–3 CHARACTER CODE

EXPIRY DATE 31DEC2009 DDMONYYYY

FAMILY NAME JONES.............. FULL NAMES–NO TITLES

GIVEN NAMES SAMANTHA ANNE....... SPACE BETWEEN NAMES

TYPE OF TRAVEL BS V / BL/ BS

[ENTER]



ISSUING STATE USA

DATE OF ISSUE 31DEC1999 DDMONYYYY

ISSUING AUTHORITY

NATIONAL PASSPORT CENTER.................................




The passport number, nationality code and family name are used

to provide APP data to the Australian Government. It is essential

these details are correct.

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Validation screen




from the passport.




PASSPORT NUMBER 987654321..... FROM PASSPORT

NATIONALITY USA 1–3 CHARACTER

FAMILY NAME JONES...................

FIRST GIVEN NAME SAMANTHA................

OTHER GIVEN NAME(S) ANNE....................

The approval stage

There is no Australian Government charge for a Business Short

validity (BS) ETA. The approval screen will appear showing the details

of the ETA.

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Approval screen


FAMILY NAME JONES.................. AUSTRALIAN GOVT

GIVEN NAMES SAMANTHA ANNE...........

PASSPORT 987654321..... USA EXPIRY DATE 31DEC2009

DATE OF BIRTH 01JUN1956 SEX F COB USA

TYPE OF TRAVEL BS SHORT VALIDITY BUSINESS ETA.....

ENTRY STATUS UD/977 ETA BUS SHORT VALIDITY..............

AUTHORITY TO ENTER AUSTRALIA VALID TO.......2

18JUL2009 .....

PERIOD OF STAY 03 MTHS......................

MULTIPLE ENTRY..............................

ETA APPROVED.3

1 This is the date and time of processing in Australia.

2 The validity of this ETA is 12 months from the date of approval, or the passport expiry date (whichever is sooner).

Please check to ensure the ETA is valid for the proposed date of arrival in Australia.

3 ‘ETA APPROVED’ The ETA approval means: • TheETAmaybeusedfortraveltoAustraliauntilthedateshownand • TheETAallowsmultiplevisitsandastayforuptothreemonths.

If the applicant is immediately approved, an ‘ETA Approved’ response


process the application immediately and a response of ‘In progress.

Enquire in 12 hours’ will be returned. After 12 hours have elapsed, to

check whether an ETA has been granted use the enquiry screen.

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BL Business long validity ETA A completed ETA Business Long (BL) application will look like this:

Application screen


PASSPORT NUMBER 667172B..... FROM PASSPORT TITLE PAGE

NATIONALITY GBR 1–3 CHARACTER CODE

DATE OF BIRTH 11JAN1967 DDMONYYYY/–– MONYYYY/–––––YYYY

SEX M M/F

COUNTRY OF BIRTH GBR 1–3 CHARACTER CODE

EXPIRY DATE 04AUG2009 DDMONYYYY

FAMILY NAME HOBBS.............. FULL NAMES–NO TITLES

GIVEN NAMES CHRISTOPHER JOHN.... SPACE BETWEEN NAMES

TYPE OF TRAVEL BL V/BL/BS

[ENTER]



ISSUING STATE GBR

DATE OF ISSUE 04AUG1999 DDMONYYYY

ISSUING AUTHORITY

UKPA.....................................................




Passport number, nationality code and family name are used to

provide APP data to the Australian Government. It is essential these

details are correct.

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Validation screen




from the passport.




PASSPORT NUMBER 667172B...... FROM PASSPORT

NATIONALITY GBR 1–3 CHARACTERS

FAMILY NAME HOBBS.................

FIRST GIVEN NAME CHRISTOPHER.................

SECOND GIVEN NAME JOHN.................

OTHER GIVEN NAME(S) .......................

ETA fee payment

There is an Australian Government charge payable for a Business

Long Validity (BL) ETA. After you have successfully completed the

application and validation screens, the following ETA fee payment

screen will appear. This screen must be completed and payment,

by credit card, must be made before approval is given.

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Credit card screen

The screen will look like this:

>>TIETAF ETA FEE PAYMENT

UPON PAYMENT OF THE FEE AUD 75.00 ETA WILL BE VALID TO 04AUG2009

FAMILY NAME HOBBS.................

GIVEN NAMES CHRISTOPHER JOHN.........

CREDIT CARD NUMBER 1.................. 2EXPIRY .... MMYY

CARD HOLDER NAME 3..............................

1 Credit card number only. Do not enter card type.

2 Credit card expiry date.

3 Card holder name. Payment may be made by a person other than the passport holder.

Note: If the application cannot be processed (see Help section in

this manual), the fee payment screen (above) will not appear.

List of acceptable credit cards for BL

American Express

Diners Club

JCB

MasterCard

Visa

When completed, your screen will look like this:

>>TIETAF ETA FEE PAYMENT

UPON PAYMENT OF FEE AUD 75.00 ETA WILL BE VALID TO 04AUG2009

FAMILY NAME HOBBS..................


CREDIT CARD NUMBER 213100009999992.... EXPIRY 1209 MMYY

CARD HOLDER NAME CHRISTOPHER JOHN HOBBS.......

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The approval stage

Following payment of the Australian Government charge, the

approval screen will appear, showing the details of the ETA:

Approval screen


FAMILY NAME HOBBS................. AUSTRALIAN GOVT


PASSPORT 667172B..... GBR EXPIRY DATE 04AUG2009

DATE OF BIRTH 11JAN1967 SEX M COB GBR

TYPE OF TRAVEL BL LONG VALIDITY BUSINESS ETA.....

ENTRY STATUS UD/956 ETA BUS LONG VALIDITY................

AUTHORITY TO ENTER AUSTRALIA VALID TO.......204AUG2009....

PERIOD OF STAY 03 MTHS......................

MULTIPLE ENTRY..............................

ETA APPROVED. FEE PAID.3

1 This is the date and time of processing in Australia.2 The validity of this ETA is the same as passport expiry date.3 ‘ETA APPROVED. FEE PAID.’

The ETA approval means: • TheETAmaybeusedfortraveluntilthedateshown • TheETApermitsmultiplevisitsandastayforuptothreemonthseachtimeand • Evidenceofpaymentwillappearonnextcreditcardstatement.

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EnquiryHow to make a visa/ETA enquiry

To check the current visa/ETA status of any person, for any kind of

visa or ETA:

(Type) <TIETAQ> [ENTER]

Complete the screen with the person’s details taken from

the passport.

When completed, your screen will look like this:

>>TIETAE VISA ENQUIRY

PASSPORT NUMBER 98BT54321..... FROM PASSPORT TITLE PAGE

NATIONALITY FRA 1–3 CHARACTER CODE

DATE OF BIRTH 02AUG1965 DDMONYYYY/–– MONYYYY/––––YYYY

SEX M M/F

FAMILY NAME MENARD...............

GIVEN NAMES HENRI................

ARRIVAL DATE 122MAR2009 OPTIONAL - DDMON/DDMONYYYY

1 Although optional, if this field is completed the resulting status screen will show you whether the passenger has a valid visa/ETA at the time of intended arrival in Australia.

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If the passenger holds a visa/ETA valid on the expected arrival date,

the following visa status screen will appear:

>>TIETAV VISA STATUS 18JUL08/1121

FAMILY NAME MENARD................... AUSTRALIAN GOVT

GIVEN NAMES HENRI................

PASSPORT 98BT54321..... FRA

DATE OF BIRTH 02AUG1965 SEX M ARRIVAL DATE 22MAR2006

ENTRY STATUS UD/977 ETA BUS SHORT VALIDITY..............

AUTHORITY TO ENTER AUSTRALIA VALID TO......

18JUL2009..................................

PERIOD OF STAY 03 MTHS.....................

MULTIPLE ENTRY........EMPLOYMENT PROHIBITED 1VALID FOR ENTRY ON EXPECTED ARRIVAL DATE

OVERRIDE VISA/ETA ON DISPLAY? . Y

1 Will only appear if the arrival date has been entered on the enquiry screen.

This example is stating that the passenger already holds a Business

Short validity visa and it is valid until 18 JUL 2008.

If the ‘OVERRIDE VISA/ETA ON DISPLAY’ message appears at the

bottom of the screen another ETA can be requested.

(If the existing visa cannot be overridden by any ETA, this option will

not appear. Refer to Passenger already has a current visa/ETA in the

Help section in this manual for more details).

If the passenger seeks a new ETA:

(Type) <Y>. at the bottom of the screen [ENTER]

If you enter <Y>, the ETA application screen appears, with most of

the passenger’s details transferred to this screen. An example follows

on the next page.

If you do not wish to proceed with the issue of an ETA [ESC].

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A partially completed application screen will appear:


PASSPORT NUMBER 98BT54321... FROM PASSPORT TITLE PAGE

NATIONALITY FRA 1–3 CHARACTER CODE

DATE OF BIRTH 02AUG1965 DDMONYYYY/––MONYYYY/–––––YYYY

SEX M M/F

COUNTRY OF BIRTH ... 1–3 CHARACTER CODE

EXPIRY DATE ......... DDMONYYYY

FAMILY NAME MENARD............. FULL NAMES–NO TITLES

GIVEN NAMES HENRI.............. SPACE BETWEEN NAMES

TYPE OF TRAVEL .. V/BL/BS

[ENTER]



ISSUING STATE ...

DATE OF ISSUE ......... DDMONYYYY

ISSUING AUTHORITY

.........................................................

Complete the blank fields, including the type of ETA the

applicant requests.

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If the person does not have a current visa/ETA and the person is

eligible for an ETA, the following screen will appear:


FAMILY NAME SORENSON................... AUSTRALIAN GOVT

GIVEN NAMES SUSAN...................

PASSPORT 333333333..... USA

DATE OF BIRTH 04OCT1946 SEX F

ENTRY STATUS NO AUTHORITY TO TRAVEL TO AUSTRALIA HELD BY PASSENGER..............................

..........................................

..........................................

OVERRIDE VISA/ETA ON DISPLAY? . Y

If you now wish to apply for an ETA, (Type) <Y> at the bottom of

the screen.

If you don’t wish to apply, press [ESC] or quit to clear the screen and

start a new transaction.

Airline check-in staff and travel agents should use the TIETAQ

function to confirm the existence of a valid visa or an ETA for

passengers who require an authority to travel to Australia.

Australian and New Zealand passport holders cannot be checked

through this check-in process.

A person who holds a valid visa label that is not expired, may travel

with old and new passports. If no record is found on the new

passport, enter the old passport details for an ‘OK TO BOARD’.

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ETA’s are valid only for the passport in which they are issued and are

not transferable to a new passport. Passengers who present a new

passport claiming to have an ETA in their expired passport, must be

issued with a new ETA.

There are 2 ways to establish whether a person has a valid visa

or ETA:

Commands may vary for each airline

(Type) <TIETAC/passport number/nationality code/family name>

(first four characters).

>> TIETAC/AA1234567/JPN/SUZU

[ENTER]

OR

(Type) <TIETAC> [ENTER]

The following screen will appear:

>>TIETAC CHECK-IN STATUS

PASSPORT NUMBER .............. FROM PASSPORT TITLE PAGE

NATIONALITY ... 1–3 CHARACTER CODE

FAMILY NAME .....................4 OR MORE CHARACTERS

[ENTER]

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If there is only one person with that passport number and nationality

code, and that person holds a valid visa/ETA, the following screen

will appear:

1. AA1234567/JPN/SUZUKI/AKIRA/10SEP1959/M. AUTHORITY TO TRAVEL VALID TO 02JUL2009.

If there are 2 persons sharing a passport and each holds a valid visa/

ETA, the following screen will appear:

1. AA1234567/JPN/SUZUKI/AKIRA/10SEP1959/M Authority to Travel Valid to 02JUL2009.

2. AA1234567/JPN/SUZUKI/SUMIO/21AUG1989/M Authority to Travel Valid to 02JUL2009.

• checktomakesurescreendetailsmatchthepassengerdetails.If

so, the passenger has a current visa/ETA for travel to Australia. If

passenger details don’t appear or match, the passenger must

apply for a new visa/ETA.

If no record is found, the following screen will appear:

1. AA1234567/JPN/SUZU

NO CURRENT VISA/ETA FOUND. DO NOT BOARD UNLESS ISSUED OR FOUND

• nomatchisfound.Checktoconfirmpassengerdetailshavebeen

entered correctly

• ifpassenger’sdetailsmatch,thepassengermust apply for a new

visa/ETA.

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If an expired visa/ETA is found, the following screen will appear:

1. AA1234567/JPN/SUZUKI/AKIRA/10SEP1959/M

NO CURRENT VISA/ETA FOUND. DO NOT BOARD UNLESS ISSUED OR FOUND

• thepassengermust apply for a new visa/ETA.

Multiple results

If the response screen displays more than one person and different

responses, eg. it says both ‘AUTHORITY TO TRAVEL’ and

‘NO CURRENT VISA/ETA FOUND …’, it means there are multiple

persons included in that passport who hold or have held a visa/ETA.

You must make sure the persons seeking to travel have the

‘AUTHORITY TO TRAVEL’ message.

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HistoryHistory: – the last 7 days for V or BS ETAs, and

– the last 30 days for BL ETAs

The History option provides a record of all applications and reversals

by your agency in the past 7 or 30 days.

The most important function available under History is the ability to

reverse an ETA issued by your agency during that period.

(Type) <TIETAH> [ENTER]

You will get the last four transactions displayed showing the type of

transaction, transaction time and personal details. The last

transaction is shown first.

1 18NOV/1111 APPLICATION

PAX: Jones/SAMANTHA ANNE/01JUN1956/F

PPT: 987654321/USA/31DEC2009


PAX: HOBBS/CHRISTOPHER JOHN/11JAN1967/M

PPT: 667172B/GBR/04AUG2009


PAX: TAN/BENG HIN/25FEB1960/M

PPT: 1372462C/SGP/12DEC2009


PAX: SUZUKI/AKIRA/10SEP1959/M

PPT: AA1234567/JPN/02JUL2009

>>TIETAH ACTION: ..... MUNNN/MDNNN/DN

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Scrolling•Moveup <MU> (4 transactions at a time) or

<MUnnn> (transactions nnn hours ago) [ENTER]

•Movedown <MD> (4 transactions at a time), or

<MDnnn> (transactions nnn hours ago) [ENTER]

Display

<Dn> (display transaction number) [ENTER]

You can display details of any transaction on the screen.

For example, to display details of visa status

(Type) <D4> [ENTER]

A displayed transaction will look like this:


FAMILY NAME SUZUKI................. AUSTRALIAN GOVT

GIVEN NAMES AKIRA.........

PASSPORT AA1234567..... JPN

DATE OF BIRTH 10SEP1959 SEX M ARRIVAL DATE.............

ENTRY STATUS UD/956 ETA BUS LONG VALIDITY...............

AUTHORITY TO ENTER AUSTRALIA VALID TO......

02JUL2009..................................

PERIOD OF STAY 03 MTHS.....................

MULTIPLE ENTRY.............................

REVERSE ERROR? . Y

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One choice is offered at the bottom of the screen:

• Reverse error

If you have detected an error in the application, you can reverse

the error (Type) <Y> [ENTER]

If you do not wish to reverse an error, press [ESC] or quit to clear

the screen and start again.

Note: To refund the fee for a BL ETA, you must reverse the

transaction. This will withdraw the ETA and automatically

refund the Australian Government charge to the credit

card holder.

The message on screen will read:

>> APPLICATION REVERSED

ANY FEES PAID BY PASSENGERS HAVE BEEN CREDITED.

PPT: AA1234567/JPN

PAX: SUZUKI/AKIRA/10SEP1959/M

Complete a new ETA if required.

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New System ResponsesIf the applicant is immediately approved, an ‘ETA Approved’ response


process the application immediately. In these cases a new system

process has been added to reduce inconvenience to applicants by

reducing the number of ‘Refer applicant to Australian Embassy’

responses. In these cases the system will respond with:

>>TIETAA ETA APPLICATION PASSPORT NUMBER 3218976C.... FROM PASSPORT TITLE PAGE NATIONALITY SGP 1-3 CHARACTER CODE DATE OF BIRTH 25FEB1960 DDMONYYYY/—MONYYYY/——YYYY SEX M M/F COUNTRY OF BIRTH SGP 1-3 CHARACTER CODE EXPIRY DATE 12DEC2009 DDMONYYYY FAMILY NAME LEE.............FULL NAMES-NO TITLES GIVEN NAMES KET YOU.....SPACE BETWEEN NAMES TYPE OF TRAVEL V. V/BL/BS In progress. Enquire in 12 HOURS

In some circumstances a result may be available within 30 minutes. In these cases the system will respond with:

>>TIETAA ETA APPLICATION PASSPORT NUMBER 3218976C.... FROM PASSPORT TITLE PAGE NATIONALITY SGP 1-3 CHARACTER CODE DATE OF BIRTH 25FEB1960 DDMONYYYY/—MONYYYY/——YYYY SEX M M/F COUNTRY OF BIRTH SGP 1-3 CHARACTER CODE EXPIRY DATE 12DEC2009 DDMONYYYY FAMILY NAME LEE.............FULL NAMES-NO TITLES GIVEN NAMES KET YOU.....SPACE BETWEEN NAMES TYPE OF TRAVEL V. V/BL/BS In progress. Enquire in 30 MINUTES

Applicants may be required to wait up to 12 hours for the result of an ETA application. This delay will ensure that only a limited number of applicants receive a ‘Refer applicant to Australian Embassy’ response and will reduce inconvenience to applicants in acquiring an ETA. After 12 hours have elapsed, to check whether an ETA has been granted use the enquiry screen.

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HelpIf, during a transaction, you are unsure which details to enter, (Type)

<?> on the line where the answer is needed and [ENTER].

Other useful information can be found with the ETA System TIETAS

help command.

Error messages

If an obvious error is made when keying in an applicant’s personal

details, an error message will appear at the bottom of the screen.

Errors with a code 5000–5999 usually indicate field content error or

ETA system unavailability. For example:

1 If the date of birth is entered as 220657

(instead of 22JUN1957 or –JUN1957 or – – – –1957)

the system will respond with the following message:

ERROR (5006): VALID DATE OF BIRTH REQUIRED

Errors with a code 6000–6999 are responses from the

Application Processor (AP), usually indicating a problem with

an ETA application or inquiry. For example:

2 If an incorrect nationality code is entered, such as SIN instead of

SGP (for Singapore), the system will respond with the

following message:

ERROR (6003): NATIONALITY CODE INVALID

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3 If the correct nationality code is used but that passport is not

eligible for ETA, the system will respond with the

following message:

ERROR (6970): PASSPORT INELIGIBLE FOR ETA

4 The person to whom the ETA is being issued must be outside

Australia at the time of application, otherwise the following

message will appear:

ERROR (6043): CURRENTLY IN AUSTRALIA.REFER TO EOC. DO NOT BOARD

If the ETA cannot be processed, one of the following messages will

appear on the application screen:

UNABLE TO ESTABLISH VISA STATUS.

REFER APPLICANT TO AUSTRALIAN EMBASSY

REFER APPLICANT TO AUSTRALIAN EMBASSY

Neither of these responses necessarily mean that the applicant will

not get an ETA. However, these messages indicate that the

applicant’s eligibility for an ETA can only be established by an

Australian visa office. Applicants must be directed to the nearest

Australian visa office.

Do not make multiple attempts to issue an ETA to this person as

you will receive the same message. Repeated attempts are

monitored and may result in an agent’s access to the ETA System

being terminated.

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Corrections

To correct any errors on the screen, over type the existing data. Do

not use the delete key.

After the correction is made, move the cursor to the end of the last

input field on the screen. Unless you move the cursor to this position,

the following error message will be displayed:

ERROR (5051): MORE INPUT LINES EXPECTED

If the ETA has already been issued and you are required to correct

the data, you need to open the history screen, locate and reverse the

transaction. If the request was made more than 7 days ago for a V or

BS ETA, or 30 days for a BL ETA, the transaction cannot be retrieved

and cannot be reversed. A new ETA can be requested. If this is not

approved, contact the nearest Australian visa office or ETA help line.

If you want to reverse a transaction, see the History section in this

manual for details.

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Passenger already has a current visa/ETA

VISA/ETA ON DISPLAY CANNOT BE REPLACED BY ETA REQUESTED

If a passenger applies for a new ETA, and the ETA System finds the

passenger already has a current visa or an ETA which is of a greater

benefit (eg. a longer period of stay or work rights), then a new ETA

cannot be issued or overridden. Details of the current visa/ETA will

appear on the screen and the message above will appear.

If a passenger holds an expired resident or resident return visa label

in their passport, details should be sent to the nearest Australian visa

office, see www.immi.gov.au

Attachment AICAO codes for countries, locations and regions

ICAO Code

Afghanistan AFG

Albania ALB

Algeria DZA

American Samoa ASM

Andorra AND

Angola AGO

Anguilla AIA

Antarctica ATA

Antigua and Barbuda ATG

Argentina ARG

Armenia ARM

Aruba ABW

Australia AUS

Austria AUT

Azerbaijan AZE

Bahamas BHS

Bahrain BHR

Bangladesh BGD

Barbados BRD

Belarus BLR

Belgium BEL

Belize BLZ

ICAO Code

Benin BEN

Bermuda BMU

Bhutan BTN

Bolivia BOL

Bosnia and Herzegovina

BIH

Botswana BWA

Bouvet Island BVT

Brazil BRA

British – Citizen GBR

British – National Overseas

GBN

British – Overseas Citizen

GBO

British – Subject GBS

Brunei Darussalam BRN

Bulgaria BGR

Burkina Faso BFA

Burundi BDI

Cambodia KHM

Cameroon CMR

Canada CAN

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ICAO Code

Cape Verde CPV

Cayman Islands CYM

Chad TCD

Central African Republic

CAF

Chile CHL

China CHN

Christmas Island CXR

Colombia COL

Comoros COM

Congo COG

Dem Rep of the Congo

COD

Cook Islands COK

Costa Rica CRI

Cote D’ivoire CIV

Croatia HRV

Cuba CUB

Cyprus CYP

Czech Republic CZE

Czechoslovakia CSK

Denmark DNK

Djibouti DJI

Dominica DMA

Dominican Republic DOM

East Timor TMP

ICAO Code

Ecuador ECU

Egypt EGY

El Salvador SLV

Equatorial Guinea GNQ

Eritrea ERI

Estonia EST

Ethiopia ETH

Falkland Islands FLK

Faroe Islands FRO

Fiji FJI

Finland FIN

France FRA

French Guiana GUF

French Polynesia PYF

Gabon GAB

Gambia GMB

Georgia GEO

Germany D

Ghana GHA

Gibraltar GIB

Great Britain – Citizen GBR

Great Britain – National Overseas

GBN

Greece GRC

Greenland GRL

Grenada GRD

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ICAO Code

Guadeloupe GLP

Guam GUM

Guatemala GTM

Guinea GIN

Guinea-Bissau GNB

Guyana GUY

Haiti HTI

Honduras HND

Hong Kong (SAR) HKG

Hungary HUN

Iceland ISL

India IND

Indonesia IDN

Iran IRN

Iraq IRQ

Ireland IRL

Israel ISR

Italy ITA

Jamaica JAM

Japan JPN

Jordan JOR

Kazakhstan KAZ

Kenya KEN

Kiribati KIR

Korea, Republic of (Sth)

KOR

ICAO Code

Korea, Dem Peoples (Nth)

PRK

Kuwait KWT

Kyrgyzstan KGZ

Lao Peoples Dem Rep LAO

Latvia LVA

Lebanon LBN

Lesotho LSO

Liberia LBR

Libyan Arab Jamahiri LBY

Liechtenstein LIE

Lithuania LTU

Luxembourg LUX

Macau MAC

FYRM – Former Yugoslav Republic of Macedonia

MKD

Madagascar MDG

Malawi MWI

Malaysia MYS

Maldives MDV

Mali MLI

Malta MLT

Marshall Islands MHL

Martinique MTQ

Mauritania MRT

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ICAO Code

Mauritius MUS

Mayotte MYT

Mexico MEX

Micronesia – Federated States of

FSM

Moldova, Republic of MDA

Monaco MCO

Mongolia MNG

Montenegro MNE

Montserrat MSR

Morocco MAR

Mozambique MOZ

Myanmar MMR

Namibia NAM

Nauru NRU

Nepal NPL

Netherlands – Kingdom

NLD

Netherlands Antilles ANT

New Caledonia NCL

New Zealand NZL

Nicaragua NIC

Niger NER

Nigeria NGA

Niue NIU

Northern Mariana Isl MNP

ICAO Code

Norway NOR

Oman OMN

Pakistan PAK

Palau PLW

Palestinian Authority PSE

Panama PAN

Papua New Guinea PNG

Paraguay PRY

Peru PER

Philippines PHL

Poland POL

Portugal PRT

Puerto Rico PRI

Qatar QAT

Reunion REU

Romania ROM

Russian Federation RUS

Rwanda RWA

Sahara, Western ESH

Saint Lucia LCA

Samoa WSM

San Marino, Republic of

SMR

Sao Tome and Principe STP

Saudi Arabia SAU

Senegal SEN

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ICAO Code

Serbia SRB

Serbia & Montenegro SCG

Seychelles SYC

Sierra Leone SLE

Singapore SGP

Slovak Republic SVK

Slovenia SVN

Solomon Islands SLB

Somalia SOM

South Africa ZAF

Spain ESP

Sri Lanka LKA

St Helena SHN

St Kitts & Nevis KNA

St Pierre and Miquelon SPM

St Vincent & the Grenadines

VCT

Sudan SDN

Suriname SUR

Sweden SWE

Swaziland SWZ

Switzerland CHE

Syrian Arab Republic SYR

Taiwan TWN

Tajikistan TJK

Tanzania TZA

ICAO Code

Thailand THA

Timor – East TMP

Timor – Leste TLS

Togo TGO

Tokelau TKL

Tonga TON

Trinidad and Tobago TTO

Tunisia TUN

Turkey TUR

Turkmenistan TKM

Turks and Caicos Islands

TCA

Tuvalu TUV

Uganda UGA

Ukraine UKR

United Arab Emirates ARE

United Kingdom – Citizen

GBR

United Kingdom – National Overseas

GBN

United States USA

Uruguay URY

Uzbekistan UZB

Vanuatu VUT

Vatican City State VAT

Venezuela VEN

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ICAO Code

Vietnam VNM

Virgin Islands (Brit) VGB

Virgin Islands (Us) VIR

Wallis and Futuna Islands

WLF

Yemen, Republic of YEM

ICAO Code

Yemen YMD

Yugoslavia YUG

Zaire ZAR

Zambia ZMB

Zimbabwe ZWE

* This is not a complete list of codes.

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Attachment BICAO Passport Data Help Card

The sample passport below identifies the location of several of the

passport data fields required when applying for an Australian Visa.

All data must be entered exactly as shown on the passport.

Issuing State

This field is the country that issued the passport. It appears at the top

of the passport and in the first line of the machine readable zone. This

information is also found on the front cover of the passport. The

issuing state field may be called Code, Code of Issuing State, Issuing

Country, Country Code, Code of State or something similar. Although

the code is usually a three-character ICAO code, there are some

exceptions: For example, the code for Germany is ‘D’.

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Issuing StateNationality Date of Issue

Passport Machine Readable Zone

Date of ExpiryIssuing Authority/Place of Issue

Passport Number

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Date of Issue/Date of Expiry/Date of Birth

These dates must be entered as shown in the passport. This

information is generally located on the passport page with the

owner’s photo.

Note: The date of issue should be entered exactly as shown in the

passport and the date of expiry should be the last date

shown, including any extensions.

Issuing Authority/Place of Issue

This field is the authority that issued the passport, or the place where

the passport was issued. The name of the field is dependent on the

country issuing the passport. The information will be located in the

passport somewhere near the applicant’s name. The field may be

called Issuing Authority or Authority or Place of Issue or something

similar. These details could be a series of numbers, a place, the name

of a government department or a stamp. If it is a stamp, please

ensure that all information contained in the stamp is included – for

example, British High Commission; Wellington; 861; Sydney; Ministry

of Foreign Affairs – Mumbai, etc.

Note: Data should be entered exactly as shown in the passport.

Passport Number

The passport number is found in two locations on all ICAO standard

passports. The data entered for this field must be the passport

number as written in the first nine characters of the second line of the

machine readable zone (MRZ).

Note: The number in the visual zone may be different for some

passports (eg Lebanese passports may show an alpha

character in the visual zone but only a number in the MRZ.)

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Attachment CSystem down

Travel agents/Airlines

If ETAS is not working or not responding contact one of the local

representatives from:

• YourCRS

• SITAand/or

• ETASystemSupportortheEntryOperationsCentre(Seethe

Contact Information Section)

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Attachment DContact information

Additional ETA local arrangements may exist in your country, location or region.

The best way to check is by visiting the visa office listings in the department’s World Index.

Specific ETA queries can be directed to the following addresses:

Athens, covering Greece:Phone: 30-210-870 4127Fax: 30-210-870 4125Email: [email protected]

Berlin, covering Germany, Switzerland, The Netherlands, Finland, Iceland, Liechtenstein, Denmark, Norway, Sweden, Portugal and Malta:

Phone: 49-30-88 00 88 101Fax: 49-30-22 48 92 94Email: [email protected]: www.germany.embassy.gov.au/belngerman/eta

Hong Kong, covering Hong Kong SAR and Macau SAR:Phone: 852-2585 4139Fax: 852-2585 4459Email: [email protected]

Kuala Lumpur, covering Malaysia and Brunei Darussalam:Phone: 60-3-21465 781Fax: 60-3-21465 689Email: [email protected]: http://www.malaysia.highcommission.gov.au/klpr/VisaETA.html

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London covering the UK and Ireland:Phone: 44-20-7887 5863 (between 10am and 12pm GMT - 2 hours only)Fax: 44-20-7887 5775Email: [email protected] Website: http://www.uk.embassy.gov.au/lhlh/etaref.html

Madrid covering Spain:Phone: 34-91-353 6614Fax: 34-91-353 6692Email: [email protected]: www.spain.embassy.gov.au

Ottawa, covering North America and the Caribbean:Phone: 1888 990 8888 (toll free in Nth. America and most of the CaribbeanPhone: 1-905-280-1437 for service in French, Portugese or Spanish. Please note this is not a toll free number.Fax: 1-613-236 0026Email: [email protected]: www.canada.embassy.gov.au

Paris, covering Metropolitan France, Andorra, Belgium, Luxembourg and Monaco:

Phone: 33-1-4059 3490 (2:00 - 4:00pm Monday – Friday)Fax: 33-1-40 59 3538Email: [email protected]: www.france.embassy.gov.au

Rome, covering Italy, Vatican City and San Marino:Phone: 3906 8527 21Fax: 3906 8527 2400Email: [email protected]: www.italy.embassy.gov.au

Seoul, covering Republic of Korea (Sth):Phone: 82-2-2003 0111 (9:00-12:00 and 13:30-16:30 Monday–Friday)Fax: 82-2-720 9932Email: [email protected]: www.southkorea.embassy.gov.au

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Singapore, covering Singapore:Phone: 65-6836 4162Fax: 65-6735 1242Email: [email protected]:www.singapore.embassy.gov.au

Taipei, covering Taiwan:Phone: 886-28725 4250Fax: 886 28789 9560Email: [email protected]: www.australia.org.tw

Tokyo, covering Japan:Phone: 81-3-5232 4111Fax: 81-3-5232 4173Email: [email protected]: www.australia.or.jp

Vienna, covering Austria:Phone: 43-1-5067 4182Fax: 43-1-5132 908Email: [email protected]: www.austria.embassy.gov.au

Entry Operations Centre (EOC) Department of Immigration and Citizenship Canberra Australia (24 hours, seven days operation)

Phone: +61 1300 368 126 - Airline and other enquiries +61 1300 368 970 - Seaport enquiries Fax: +61 1300 368 422 Sitatex: CBRIXCREmail: [email protected]

For technical ETA system support only:

ETA System Support Department of Immigration and Citizenship Canberra Australia (Australian business hours operation) Email:[email protected]

For the most up to date information go to DIAC’s website www.immi.gov.au.

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