eu-cv_asb_v8

Europasscurriculum vitae

Personal information

Surname(s) / First name(s) Serrano Blazquez, ArturoAddress(es) 3 Whiteley’s Cottages, Mornington Avenue, London W14 8UW

Telephone(s) Mobile: +44 7511458753Fax(es)

E-mail(s) [email protected]

Nationality(-ies) Spanish

Date of birth 25-OCT-1978

Gender Male

Desired employment / Occupational field

Backup Advisor/Administrator/Architect/SME

- Curriculum vitae of

Serrano Blazquez, Arturo

mailto:[email protected]

Dates 01/04/2014-CurrentOccupation or position held Senior SRT (Solution Recovery Team) SME - Technical Support Engineer IV

Main activities and responsibilities - EMEA SME specialized on Data Domain, Networker and Avamar Integrations, providing expertise support on all 3 main EMC backup solutions.- Work exclusively with code reds, highly escalated and complex issues.- Apply advanced technical expertise to resolve complex level issues; identify documents and escalate customer issues to product engineering.- Recommend and utilize standard internal and external diagnostic test equipment and product trace and logging procedures; provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other EMC Technical Support co-workers as appropriate.- Lead efforts for problem recreation and failure analysis for Escalation into Engineering through bug database system.- Participate on DU/DL Engineering meetings.- Regularly review and submit content into the knowledgebase.- Ability to read and write with scripting languages C, C++, Perl, Java, Shell Script, etc.- Monitor and track all service calls, provide call status updates at regular intervals and communicate status to customers using Call Tracking Databases. Maintain a "closedloop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.- Act as a remote customer advocate to champion specific customer needs for code currency, reporting and product knowledge in collaboration with field teams.- Understand and leverage technical communication structure; participate in virtual team training and product knowledge sharing meetings.- Identify and interpret interoperability and support matrixes; identify reviews, create and deliver timely and highly focused training programs and/or serviceability enhancements within the Field and Remote technical support departments.-Effectively communicate procedural and technical issues to internal and external customers in a fast paced and customer critical environment through a variety of mediums.

Name and address of employer

- Deliver Brown Bags/Tech Triages on core area of expertise- Active participation in Technical Forums- Create/develop How-To Videos- Leveraged as Floor Coach- Case Quality Audits/Reviews- Utilized as Technical Mentor- Engineering interface and represent team on Code Red Meetings- Partner with Engineering teams to collaboration- Collaborate with global peers to work towards resolution of Escalated/Complex issues Handling Escalations/Complex issues in core area of expertise (measurement criteria defined by -BU)- Participate on beta testing on new releases.- Lead efforts in facilitating problem recreation and root cause analysis- Leveraged as Subject Matter Expert in SRT Team (Avamar, Data Domain and Networker) Core

EMC Europe UKTower Great West RoadBrentford, Middlesex TW8 9ANUnited Kingdom

Type of business or sector Computer – Software

Dates 01/01/2013-31/03/2014Occupation or position held Senior Avamar Technical Support Engineer III

SME (Worldwide Subject Matter Expert)

Main activities and responsibilities - EMEA Avamar SME specialized on Data Domain, Networker, VMware and Oracle Integration, Tape Out Solutions and some of the most complicated DB and OS plug-ins- Apply advanced technical expertise using standard operating and diagnostic procedures to resolve standard to complex level issues; identify documents and escalates customer issues to engineering.- Recommend and utilize standard internal and external diagnostic test equipment and product trace and logging procedures; provide documentation and direct feedback to Field Technical Specialists,



Work experience

Account Managers, Sales and other EMC Technical Support co-workers as appropriate.- Lead efforts for problem recreation and failure analysis for Escalation into Engineering through bug database system.- Regularly review and submit content into the knowledgebase.- The ability to read and write with scripting languages C, C++, Perl, Java, Shell Script, etc. is preferred.- Monitor and track all service calls, provide call status updates at regular intervals and communicate status to customers using Call Tracking Databases. Maintain a "closedloop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.- Act as a remote customer advocate to champion specific customer needs for code currency, reporting and product knowledge in collaboration with field teams.- Understand and leverage technical communication structure; participate in virtual team training and product knowledge sharing meetings.- Identify and interpret interoperability and support matrixes; identify reviews, create and deliver timely and highly focused training programs and/or serviceability enhancements within the Field and Remote technical support departments.-Effectively communicate procedural and technical issues to internal and external customers in a fast paced and customer critical environment through a variety of mediums.- Deliver Brown Bags/Tech Triages on core area of expertise- Active participation in Technical Forums- Create/develop How-To Videos- Case Quality Audits/Reviews- Utilized as Technical Mentor- Partner with Engineering teams to collaboration- Collaborate with global peers to work towards resolution of Escalated/Complex issues Handling Escalations/Complex issues in core area of expertise (measurement criteria defined by -BU)- Lead efforts in facilitating problem recreation and root cause analysis- Leveraged as Subject Matter Expert in Avamar WC/NC Core Area

Name and address of employer EMC Computer Systems IrelandIDA Industrial StateOvens, Co, CorkIreland


Dates 11/10/2010-31/12/2012Occupation or position held Avamar Technical Support Engineer II

Main activities and responsibilities - EMEA TSE specialized on Avamar product.- Apply technical expertise using standard operating and diagnostic procedures to resolve standard level issues. Use standard internal diagnostic test equipment and product trace and logging procedures. - Effectively communicate procedural and technical issues to internal and external customers in a fast paced and customer critical environment through a variety of mediums. Maintain a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.- Track all service calls, provide call status updates at regular intervals and communicate status to customers using Call Tracking Databases. Responsible for sharing all acquired knowledge concerning problem resolutions.- Contribute to centralized problem identification and resolution databases. Act as a remote customer advocate to champion specific customer needs for code currency, reporting and product knowledge in collaboration with field teams.- Understand and leverage technical communication structure; participate in virtual team training and product knowledge sharing meetings.- Participate in the creation and maintenance of eService applications such as: Chat, Knowledge-base content, Support Forums, etc. Regularly submit content to the knowledge database.- Validate technical information and issues early warnings and disseminate information as needed.As a 24x7x365 organization, shift work, holidays and on-call responsibilities.

Name and address of employer EMC Computer Systems IrelandIDA Industrial State



Ovens, Co, CorkIreland


Dates 16/07/2007-10/10/2010Occupation or position held BRS Technical Architect Consultant

Main activities and responsibilities - Provides software and hardware related custom design, integration, implementation and upgrade services on EMC products at the customer site; this may include pre-site inspection, design, initial installation, troubleshooting, implementation, customization, integration, and outline orientation for the customer.- Ensures a high degree of customer satisfaction through resolution of customer situations, handling product issues, pre-installation site planning, installations/implementations and upgrades.- Successfully manages relations with customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results.- Takes all appropriate action steps to ensure customer is comfortable signing off on Project Completion Form and obtain customer sign-off. Completes internal end-of-project reports.- Networker, Avamar, DataDomain, DPA (Monitoring), EDL (EMC Disk Library), Tape Libraries, HomeBase, EmailXtender and DiskXtender.- Implementation and Architecture Documentation.- POC Implementation and sales presentation.

Name and address of employer EMC Computer Systems Spain (Under contract with Ampliatel company)Calle Ribera del Loira 828042 MadridSpain


Dates 06/03/2006-11/03/2007Occupation or position held Software Certification and QA Technician

Main activities and responsibilities - Applications Installation in MVS and UNIX environment.- Software QA Tests in MVS and UNIX environments: Installation, Configuration, Performance, Exploitability, Functional, Security, Usability and Effort Tests.- DB2 and Oracle Databases Management.- QA Procedures Documentation.- Close collaboration with project managers.

Name and address of employer TCP Sistemas e Ingenieria (Telefonica Spain Customer)Calle Fernandez Caro 728027 MadridSpain

Type of business or sector Consulting Services

Dates 13/07/2000-15/02/2005Occupation or position held System Administrator on Bosch Group customer

Main activities and responsibilities - Micro and Wintel computing, Hardware and Software Support.- Tickets Solution and Escalations.- LAN, WAN, Switching and routing Support- Windows Support: File Server, DHCP, WINS, DNS, etc.- Technical Administrator of MVS Systems Control-M / AS400.- TSO / JCL / CICS / SDSF / BETA92.- Users Administration (TSS).

Name and address of employer Synstar PLC (Currently Hewlett-Packard CDS)Calle José Echegaray, 8Parque Empresarial Las Rozas



28230 Las Rozas - (Madrid)Telf: 91 6311881Fax: 91 6311884Email: [email protected]

Type of business or sector Computer – Services

Dates 15/07/1999-12/07/2000Occupation or position held Technical Systems Operator

Main activities and responsibilities - Micro and Wintel computing, Hardware and Software Support.- Tickets Solution and Escalations.- LAN, WAN, Switching and routing Support- Windows Support: File Server, DHCP, WINS, DNS, etc.- Technical Administrator of MVS Systems Control-M / AS400.- TSO / JCL / CICS / SDSF / BETA92.- Users Administration (TSS).

Name and address of employer BOSCH SpainHermanos García Noblejas, 1928037 MadridSpain

Type of business or sector Electronics

Dates 19/10/1998-18/04/1999Occupation or position held Metrology Technician

Main activities and responsibilities - QA Procedures Documentation.- Calibration and certification of instrumentation equipment.- Functional, Reliability, Performance Tests

Name and address of employer Lucent Technologies SpainRonda de Valdecarrizo 1428760 Tres CantosSpain

Type of business or sector Electronics

Education and certifications

Dates 08/10/2001-30/09/2005Title of qualification awarded IT Engineering

Principal subjects/Occupational skills covered

Bachelor’s Degree in IT Engineering GPA: 7.58 of 10 scale

Name and type of organisation providing education and training

Pontifica de Salamanca University

Level in national or international classification

Bachelor’s Degree

Dates 01/10/2006-01/06/2008Title of qualification awarded Electronic Products Development Degree


Electronic Products Development GPA: 7.0 of 10 scale


I.E.S. Alexander Graham Bell



mailto:[email protected]


Foundation Degree

Dates 05/12/2014Title of qualification awarded EMCISA: Information Storage Associate v2


Provide formal recognition of an individual's expertise in multiple technologies involving SAN, NAS, CAS, IP-SAN, Backup and Recovery, Business Continuity, Security and Virtualization. Topics cover includes Storage Systems, Storage Networking Technologies and Virtualization, Business Continuity, and Storage Security and Management.


EMC Educational Services


Private Certification

Dates 04/04/2014Title of qualification awarded EMCIE: Implementation Engineer, Networker Specialist Version 6.0


Provide formal recognition of an individual's expertise in the implementation of EMC backup and recovery solutions using EMC Networker backup and recovery product.





Dates 04/04/2014Title of qualification awarded EMCSA: Storage Administrator, Networker Specialist Version 6.0


Provide formal recognition of an individual's expertise in the administration of EMC backup and recovery solutions using EMC Networker backup and recovery product.





Dates 29/03/2014Title of qualification awarded EMCTAe: Technology Architect, Backup and Recovery Solutions Expert Version 6.0


Provide formal recognition of an individual's knowledge on EMC Backup and Recovery Products





Dates 21/03/2014

Title of qualification awarded EMCTA: Technology Architect, Backup and Recovery Solutions Specialist Version 6.0


Provide formal recognition of an individual's knowledge on EMC Backup and Recovery Products





Dates 29/11/2013Title of qualification awarded EMCBA - Backup Recovery Associate


Provide formal recognition of an individual's knowledge on EMC Backup Products







Dates 08/11/2013Title of qualification awarded EMCIE Implementation Engineer Data Domain Specialist


Installation, integration, and administration of EMC Data Domain systems





Dates 11/01/2013Title of qualification awarded EMCIE Implementation Engineer, Isilon Specialist


Provide formal recognition of an individual's expertise in the implementation and integration of EMC Isilon NAS systems





Dates 11/01/2013Title of qualification awarded ICIE Isilon Certified Integration Engineer Exam for OneFS 6.5


Provide formal recognition of an individual's expertise in the implementation and integration of EMC Isilon NAS systems





Dates 26/12/2012Title of qualification awarded ICSP Isilon Certified Storage Professional Exam for OneFS 6.5


Provide formal recognition of an individual's expertise in the administration of EMC Isilon NAS systems





Dates 26/12/2012Title of qualification awarded EMCSA Storage Administrator Engineer Backup Recovery Avamar Expert Version 6.0


Provide formal recognition of an individual's expertise in the administration of EMC backup and recovery solutions using EMC Avamar backup and recovery product.





Dates 26/12/2012Title of qualification awarded EMCIE Implementation Engineer Backup Recovery Avamar Expert Version 6.0


Provide formal recognition of an individual's expertise in the implementation of EMC backup and recovery solutions using EMC Avamar backup and recovery product.







Dates 28/05/2012Title of qualification awarded EMCIEe Implementation Engineer Backup Recovery Avamar Expert Version 6.0







Dates 13/10/2009

Title of qualification awarded EMCTA: Technology Architect, Backup and Recovery – Networker Specialist Version 5.0


Provide formal recognition of an individual's expertise in the architecture and design of EMC backup and recovery solutions using EMC Networker backup and recovery product.

Name and type of organisation providing education and trainingLevel in national or international

classification



Dates 13/10/2009

Title of qualification awarded EMCISA: Information Storage Associate v1


Provide formal recognition of an individual's expertise in multiple technologies involving SAN, NAS, CAS, IP-SAN, Backup and Recovery, Business Continuity, Security and Virtualization. Topics cover includes Storage Systems, Storage Networking Technologies and Virtualization, Business Continuity, and Storage Security and Management.





Dates 28/08/2009

Title of qualification awarded EMCIE: Implementation Engineer Backup & Recovery: Avamar Specialist Version 5.0







Dates 28/08/2009

Title of qualification awarded EMCPA Associate: EMC Technology Foundations – Backup & Recovery


Provide formal recognition of an individual's expertise in:- Backup and Recovery Fundamentals- EMC NetWorker Overview- Avamar Overview- Disk Library Fundamentals- EMC Data Protection Advisor Overview.



Level in national or international Private Certification



classification

Trainings

Dates 20/07/2015-24/07/2015Title of training VMware vSphere 6.0: Install, Configure, Manage

Dates 23/06/2014-27/06/2014Title of training Introduction to Hyper-V Jump Start

Dates 12/05/2014-16/05/2014Title of training VNX Unified Storage Management

Dates 17/06/2013-21/06/2013Title of training Core Solutions of Microsoft Exchange Server 2013

Dates 17/12/2012-19/12/2012Title of training DataDomain Administration and Installation

Dates 03/12/2012-07/12/2012Title of training Windows Server 2012 Administration

Dates 15/10/2012 – 19/10/2012Title of training VCE Vblock Infrastructure Platforms Administration and Management

Dates 01/10/2012 – 12/10/2012Title of training SAN Management

Dates 17/09/2012 – 28/09/2012Title of training EMC Isilon Administration

Dates 10/09/2012 – 14/09/2012Title of training VNX Unified Storage Installation and Maintenance

Dates 03/09/2012 – 07/09/2012Title of training VNX Unified Storage Deployment and Management

Dates 13/08/2012-16/08/2012Title of training SQL Server 2012 Database Administration

Dates 25/06/2012-29/06/2012Title of training VMware vSphere 5: Install, Configure and Manage

Dates 29/03/2010

Title of training DDSA: DataDomain System Installation



Dates 26/03/2010

Title of training DDSA: DataDomain System Administration

Dates 02/02/2009-06/02/2009Title of training EMC Avamar Bootcamp: Architecture, Installation, Configuration and Troubleshooting

Dates 25/08/2008-27/08/2008Title of training EMC Backup Advisor Implementation and Management Training

Dates 12/05/2008-14/05/2008Title of training EMC Disk Library Implementation and Management Training

Dates 20/11/2007-23/11/2007Title of training EMC HomeBase Advanced Training Summit

Dates 05/10/2007-09/10/2007Title of training EMC Avamar Administration, Installation and Configuration Training

Dates 01/10/2007-05/10/2007Title of training EMC Networker Administration for UNIX and Microsoft Windows training

Personal skills and competences

Mother tongue(s) Spanish

Other language(s)Self-assessment Understanding Speaking Writing European level (*) Listening Reading Spoken interaction Spoken production

English Proficient user (C1) Proficient user (C1) Proficient user (C1) Proficient user (C1) Proficient user (C1)

(*) Common European Framework of Reference (CEF) level

Social and Organisational skills and competences

- Communication: I ensure that issues, activities, outcomes are communicated and understood by all.- Contacts network on every company I have worked.- Teamwork: Lead and participate in team with success and harmony- Working in multicultural environments: Ease and enjoyment working with other cultures- Human competences: Able to control emotions, able to nurture and care for others- Learning and innovation competences: I try to receive each moment or event as a learning opportunity.- Extremely organised person- Good abilities for synthetic and global views over concrete situations.- Responsibility, Self-respect and self-reliance.- Strong referential values of fairness, equity and dignity.



Technical and Computer skills and competences

• Backup products • Archiving products • Troubleshooting• Disaster Recovery • SQL • Oracle / DB2• SAN • Celerra/VNX • Isilon/NetApp• EMC Disk Library • Data Domain • VMware (vSphere)• VSS • Physical Libraries • Exchange/Notes• Networking (Cisco) • Wintel 2K3,XP,2K8 • Unix/Linux• Office Applications • AS400 • TSO / TSS• CICS • Pascal • C++• Visual Basic • Java

Artistic skills and competences Interested on trekking, reading, movies, music and gardening

Driving licence(s) Driver License B with own car

References 1. FRANCISCO DALMAU EMC SPAIN RIBERA DEL LOIRA, 8 (DIRECT SUPERVISOR) MADRID, SPAIN

+1 305 812 9340

2. GORKA MIRANDA EMC IRELAND IDA INDUSTRIAL ESTATECORK, IRELAND+353 214945614

3. ADAM CLEVY EMC IRELAND IDA INDUSTRIAL ESTATECORK, IRELAND+353 876681193



eu-cv_asb_v8

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