3,620 total contacts

Uzticības tālrunis

Vaikų linija

BRIS

Lasten ja nuorten puhelin

KJT

Telefon zaufania dla dzieci i młodzieży

147 Raht auf Draht

Hrabri telefon

SPAVO and HFCSPAVO and HFC

Linka bezpečí

LDI

Plavi Telefon

138 total contacts

NADEL

La Strada

1,269 contacts onPsychosocial and Mental Health

295 contacts on Abuse and Violence

1,312 contacts on Sexuality and Sexual

Awarenes

44,206 contacts onAbuse and Violence

38,266 contacts onPsychosocial and Mental Health

2,283total contacts

183,888 contacts onPsychosocial and

Mental Health

22,055 contacts on Bullying

31,813 contacts on Information Requested

4,380 total contacts

4,434 contacts on Basic Needs

1,662 contacts on Abuse

and Violence

17,054 contacts on Psychosocial and Mental Health

1,569 total contacts

6,052 total

contacts

2,755 contacts onAbuse and Violence

47,525 contacts onSexuality andSexual Awareness

1,776 contacts onLegal Matters

18,077 contacts on Peer Relationships

1,749 contacts on Family Relationships1,749 contacts on Family Relationships

1,556 contactson Cyberbullying

10,705 contacts on Peer Relationships

3,365 contacts on Bullying

4,727 contacts onSchool and Education

5,019 contacts on Peer Relationships

2,173 contacts on Sexuality andSexual Awareness

2,173 contacts on Sexuality andSexual Awareness

1,662 total contacts

1,138 contacts onPsychosocial and Mental Health

2,918 contacts on Family Relationships

5,265 contacts on Parenting and Child Rearing

51,091 total contacts

272 contacts on Children in Conflict Zones

27,159 total contacts

8,882 contacts on Psychosocial and

Mental Health

4,702 contacts onPeer Relationships

62 total contacts

Hjálparsíminn 1717 - Icelandic Red Cross

Alarmtelefonen 116 111Alarmtelefonen 116 111

Kors på halsen

Kinder-und Jugendtelefon

Børns Vilkår

ISPCC Childline

The MIX

Muslim Youth Helpline

Muslim Youth Helpline

Missing People

Childline

Beat

De KindertelefoonDe Kindertelefoon

Awel

119Allô Enfance en Danger

Beratung + Hilfe 147

Sorgentelefon für Kinder und

Jugendliche 147

SOS Criança

Teléfono Anar

Kellimni.comKellimni.com

Djeca Prije SvegaDjeca Prije Svega

Alo 116Alo 116

Supportline 179Supportline 179

The smile of the child

Line 115 25

Telefono Azzurro

SOS line for children and youth

SOS line for children and youth

Bulgarian National Helpline for Children

Telefonul Copilului

57,141 contacts onPeer Relationships

NFPCC

Child Helpline Public Health Foundation of GeorgiaChild Helpline Public Health Foundation of Georgia

NATALNATAL

ERANERAN

OZ-GE DER

Lasteabitelefon Lapsemure

Child Helpline Belarus

Smorgon Information Centre on Children and Human Rights Education

Kék Vonal

FAR Children’s Support CenterFAR Children’s

Support CenterAzerbaijan Child Helpline ServiceAzerbaijan Child Helpline Service

TOM

39,400 totalcontacts

Funded bythe European Union

is the number of times children and youth contacted us in

4,297,867Child helplines in the EU

Child helplines in Europe

EUROPE

Children and youth in Europe have the right to be heard!

What can you do?

If you are a national authority, telecom operator or European citizen:

• Ensure the sustainability and funding of child helplines!

• Promote the 116 111 number across every country in Europe!

• Stand up for children’s rights!

#WeListen

Every child has the right to be heard

Access the child helpline data of your country!

Hear some children’s stories!

Scan the QR codes

I am 14 years old and I contacted the child helpline when the bullying at school became too much for me. The bullies called me names and I would try to ignore and hide from them, but that made me feel like a prisoner at home. I kept everything bottled up inside and started cutting myself, and I didn’t tell my parents even though this had been going on for more than a year.

The counsellors were helpful and I trusted them to listen to me. They told me about my rights and looked at all the options with me. I realised that the bullying was not my fault and decided on a teacher I could talk to. The teacher helped me, and I also talked to my parents about everything. My life is much better now!

I first called the child helpline about suicide and life after death. I had become involved in an online suicide group and was on a death quest to die in thirteen days. Feeling angry,

I wanted to know if life continued after death. The counsellor helped me figure out the real reasons I was on the death quest; not just curiosity like at first but because I thought death would end my problems. I liked talking to the counsellor because it was calm and friendly conversation and not like my parents always humiliating and screaming at me. Since then, when I was 15, I’ve called the child helpline often and the counsellors help me solve any problem.

I felt alone, unhappy and stupid when I called the child helpline. I am 14 years old, and my mother was being mean to me, threatening me and not letting me go out after school. She threatened to knock my teeth out if I missed any more school. I didn’t have a lot of friends because my mother didn’t let me go to social activities. I was crying when talking to the counsellor but she had me take some deep breaths and listened carefully to me and my problems.

I was afraid to give all my information to the counsellor so she could contact people who could help me, but I did and social services became involved. My mother is going to training for better parenting skills and I received psychological services for emotional abuse. I’m glad I called the child helpline and that they were so supportive.

Data Highlights

There has also been a significant increase in contacts related to child safety in the online environment. From 2014 to 2016 contacts have almost doubled. In 2016 most of the contacts on online abuse came from Northern Europe.

Online Safety

Children and youth contacted child helplines in our European network 4,297,867 times in 2016. Amongst these, 19,304 contacts came from differently-abled children. In 2,194 cases, child helplines gave advice on how to cope with different forms of disability.

Differently-abled Children

Children and youth are mostly affected by psychosocial and mental issues. They also struggle relating with their family members and peers. In 2016 alone, these issues accounted for 53% of all reasons of contact.

Psychosocial, Mental Health

Across the last three years the number of contacts on matters related to the school system has constantly raised.

School Related and Education

Children and youth contacted us 19,012 times in 2016 about their sexual orientation.

Sexuality and Sexual Awareness

Chats, emails and online fora are a very popular way of getting in contact with child helplines in Northern Europe. Telephone is the predominant way of communication for the rest of Europe.

Communication

Since 2014, the numbers of contacts connected to children migrating to foreign countries, and/or living amidst violence has tripled. Child helplines in Ukraine, Greece and Israel have received most of these contacts.

Child Migration

Our members in the European Union answered 3,683,380 contacts from children and youth in 2016Country Child Helpline Phone number ContactsAustria 147 Raht auf Draht 147 77,812

Belgium Awel 102 41,093

Bulgaria Bulgarian National Helpline for Children no data available

Croatia Hrabri telefon 8,892

Cyprus SPAVO and HFC no data available

Czech Republic Linka bezpečí no data available

Denmark Børns Vilkår 60,086

Estonia Lapsemure 646 0770 no data available

Lasteabitelefon 116 111 4,380

Finland Lasten ja nuorten puhelin 116 111 25,567

France 119 Allô Enfance en Danger 119 210,497

Germany Kinder- und Jugendtelefon 454,540

Greece The smile of the child / 1056 7,800

Line 115 25 - Together for Children 115 25 no data available

Hungary Kék Vonal 66,348

Ireland ISPCC Childline 405,116

Italy Telefono Azzurro 19696 30,572

Latvia Uzticības tālrunis 116111 30,512

Lithuania Vaikų linija 155,281

Luxembourg Kanner-Jugendtelefon KJT 1,569

Malta Supportline 179 no data available

Kellimni.com Chat, email and messaging 6,052

Netherlands De Kindertelefoon 596,536

Poland Telefon zaufania dla dzieci i młodzieży 123,791

Portugal SOS-Criança 2,283

Romania Telefonul Copilului 116 111 88,986

Slovakia Linka detskej istoty (LDI) 81,747

Slovenia Telefon za otroke in mladostnike (TOM) 46,608

Spain Teléfono Anar 486,570

Sweden Barnens rätt i samhället (BRIS) 34,629

United Kingdom Beat 0808 801 0711 no data available

Childline 0800 1111 596,713

Missing People 116 000 39,400

Muslim Youth Helpline 0808 808 2008 no data available

The Mix 0808 808 4994 no data available

Our members in the European region answered 614,487 contacts from children and youth in 2016 Country Child Helpline Phone number ContactsAlbania ALO 116 - Linja e Këshillimit për Fëmijë 27,159

Armenia FAR Children’s Support Center 0800 61 111 no data available

Azerbaijan Azerbaijan Child Helpline Service 480 22 80 3,620

Belarus Smorgon Information Centre on Children and Human Rights Education 00375 1592 33 129 no data available

Child Helpline Belarus 8 801 100 1611 62

Bosnia and Herzegovina Plavi Telefon 0800 50305 1,662

Georgia Child Helpline Public Health Foundation of Georgia no data available

Iceland Hjalparsiminn 1717 Icelandic Red Cross 1717 1,501

Israel Natal 1 800 363 363 332

ERAN for children and adolescents 1201 51,091

Liechtenstein Sorgentelefon für Kinder und Jugendliche 147 0800 55 42 10 no data available

Macedonia SOS line for children and youth 0800 1 22 22 138

Montenegro Djeca Prije Svega 080 111 111 no data available

Norway Alarmtelefonen 116 111 11,053

Kors på halsen 800 33 321 13,165

Russia The National Foundation for the Prevention of Cruelty to Children (NFPCC) 8 800 2000 122 241,644

Serbia Nacionalna decija linija (NADEL) 135,525

Switzerland Beratung + Hilfe 147 147 46,806

Turkey Association for Solidarity with the Freedom-Deprived Juvenile (Öz-Ge Der ) 0 (312) 443 04 83 no data available

Ukraine La Strada / 0 800 500 225 80,729

Contact us at data@childhelplineinternational.org if you want to find out more!Funded bythe European Union

* These lists show how many contacts our members received in 2016, including silent calls.** The map does not indicate the national location of our member offices.