european disaster recovery survey 2011 · european disaster recovery survey 2011: data today gone...

European Disaster Recovery Survey 2011: Data today gone tomorrow, how well companies are poised for IT Recovery 23rd November 2011

Demographics 250 IT decision-makers in UK, France, Germany, Italy, Spain, Benelux and Russia - In private and public sector organisations with 250+ employees

... and organisation sizes: Interviewing across Europe ... ... across a range of sectors ...

24%

21%

17%

12%

11%

9%

7%

Public sectorManufacturingFinancial servicesTelecoms, media and entertainmentHealthcareEnergy and utilitiesRetail

14%

14%

14%

14%

14%

14%

14%

United Kingdom France Germany

Italy Spain Benelux

Russia

23%

24%

23%

30%

250 – 500 500 – 1000

1000 – 3000 More than 3000

Five areas of analysis:

1: Spending on IT backup and recovery

2: The experience of data loss and systems downtime

3: Requirements or incentives to have a disaster recovery plan

4: Current disaster recovery plans

5: Backup and recovery - media and methods

1: Spending on IT backup and recovery

IT budget spending on IT backup and recovery

Figure 1: As a percentage of your organisation's annual IT budget, approximately how much does your organisation spend on IT systems backup and recovery?

5%

26%

14%

16%

14%

7%

6%

0.3%

12%

Less than 2.5% 2.5-5% 5-7.5%

7.5-10% 10-15% 15-20%

20-25% More than 25% Don't know

Less than 1% of all organisations spend more than 25% of their IT budget on IT backup and recovery.

Organisations are most likely to spend 2.5% - 5% of their IT budget on IT backup and recovery (the mode response).

Surprisingly, more than one in ten organisations do not know how much of their IT budget is being spent on IT backup and recovery. However in Benelux, one in five organisations demonstrate this lack of awareness. Organisations with more than 1000 employees are less aware than those with fewer than 1000 employees. Organisations in the public sector are the least likely to know this information, whilst the manufacturing sector is the most aware of their spending.


Figure 1: As a percentage of your organisation's annual IT budget, approximately how much does your organisation spend on IT systems backup and recovery?

5%

26%

14%

16%

14%

7%

6%

0.3%

12%

Less than 2.5% 2.5-5% 5-7.5%

7.5-10% 10-15% 15-20%

20-25% More than 25% Don't know

One in twenty spend less than 2.5% of their IT budget on IT backup and recovery.

More than three in ten spend up to 5% of their IT budget on IT backup and recovery.

Almost half (45%) spend up to 7.5% of their IT budget on IT backup and recovery.

More than six in ten (61%) spend up to 10% of their IT budget on IT backup and recovery.

More than a quarter (27%) spend more than 10% of their IT budget on IT backup and recovery. Organisations in France are the most likely to do so, with almost four in ten (38%) reporting as such. The smallest organisations surveyed (250 – 500 employees) are the least likely to, although the percentage is still quite high at 21%. The telecoms, media and entertainment is the most likely to (36%), whilst the public sector is the least likely to (20%).

Calculating the average amount spent on IT backup and recovery

Across all of the organisations surveyed, the average (mean) domestic annual revenue is £697million.

On average, these organisations reported that their IT budget is 10.5% (the mean) of their domestic annual revenue (which is £73million).

As they reported that on average 9.09% (the mean) of their IT budget is spent on IT systems backup and recovery, the average spend on IT systems backup and recovery is £6.65million.

Total

Average domestic annual revenue (£million) 697

Average percentage of domestic annual revenue spent on IT for calculating IT budget

10.50%

Average amount spent on IT based on average domestic revenue (£millions)

73

Average percentage of IT budget spent on IT systems backup and recovery for calculating IT systems backup and recovery spend

9.09%

Average amount spent on IT systems backup and recovery based on average spend on IT (£millions)

6.65


Figure 2: As a percentage of your organisation's annual IT budget, approximately how much does your organisation spend on IT systems backup and recovery? NB: Average percentage of IT budget spent on IT systems backup and recovery

On average, organisations spend around 10% of their annual IT budget on IT backup and recovery.

9.1% 8.8%

10.2%

8.8%

11.0%

8.8% 8.2%

7.5%

Total UK France Germany Italy Spain Benelux Russia

6.7

9.1

6.7

5.3

12.0

6.2

4.2 4.3


Figure 3: As a percentage of your organisation's annual IT budget, approximately how much does your organisation spend on IT systems backup and recovery? NB: Average amount spent on IT systems backup and recovery based on average spend on IT (£millions)

Across all organisations, this means that an average sum of £6.7 million is spent annually on IT backup and recovery – calculated as a proportion of their IT budget (based on their domestic annual revenue).

On average, organisations in Italy spend more of their annual IT budget on IT backup and recovery.


Figure 2a: As a percentage of your organisation's annual IT budget, approximately how much does your organisation spend on IT systems backup and recovery? NB: Average percentage of IT budget spent on IT systems backup and recovery

Figure 3a: As a percentage of your organisation's annual IT budget, approximately how much does your organisation spend on IT systems backup and recovery? NB: Average amount spent on IT systems backup and recovery based on average spend on IT (£millions)

On average (the mean response), organisations with more 1000-3000 employees spend the highest proportion of their IT budget on IT backup and recovery.

8.3%

8.9%

9.9%

9.3%

250 – 500 employees



More than 3000employees

2.18 3.08

7.59

13.82





Unsurprisingly, the average amount spent increases as organisations increase in size.


Figure 2b: As a percentage of your organisation's annual IT budget, approximately how much does your organisation spend on IT systems backup and recovery? NB: Average percentage of IT budget spent on IT systems backup and recovery

Figure 3b: As a percentage of your organisation's annual IT budget, approximately how much does your organisation spend on IT systems backup and recovery? NB: Average amount spent on IT systems backup and recovery based on average spend on IT (£millions)

The telecoms, media and entertainment sector spends more of their IT budget on IT systems backup and recovery than any other sector.

The telecoms, media and entertainment sector spends more (mean response of £11.79m) than any other sector.

8.98%

10.01%

9.72%

8.41%

8.60%

8.85%

9.47%

Energy &utilities

Telecoms,media &

entertainment

Financial Public Manufacturing Retail Healthcare

The public sector spends less of their IT budget on IT systems backup and recovery than any other sector.

8.19

11.79

10.26

4.42

5.39 4.85

4.06

Energy &utilities

Telecoms,media &

entertainment


The healthcare sector spends less (mean response of £4.06m) than any other sector.

Is this spending on IT backup and recovery enough?

Figure 4: Do you feel that your organisation is spending enough on your IT systems backup and recovery?

4%

65%

29%

2%

Too much The right amount Not enough Don't know

Three in ten IT decision-makers do not feel their organisation is spending enough on their IT systems backup and recovery.

Instead, around two-thirds of organisations think they are spending the right amount.

Organisations in the public sector are the most likely to feel that they are not spending enough.

Figure 4b: Do you feel that your organisation is spending enough on your IT systems backup and recovery? N.B: Only showing the “Not enough” responses

25%

31%

24%

34%

28%

31%

25%

Energy &utilities

Telecoms,media &

entertainment


Is this spending on IT backup and recovery enough?

Figure 4: Do you feel that your organisation is spending enough on your IT systems backup and recovery?

4%

65%

29%

2%

Too much The right amount Not enough Don't know

Three in ten IT decision-makers do not feel their organisation is spending enough on their IT systems backup and recovery.

Instead, around two-thirds of organisations think they are spending the right amount.

Organisations with 1000-3000 employees are the most likely to feel that they are not spending enough – even though they are spending a higher proportion of their IT budget on backup and recovery.

Figure 4c: Do you feel that your organisation is spending enough on your IT systems backup and recovery? N.B: Only showing the “Not enough” responses

27%

29%

31%

27%

250 – 500 employees 500 – 1000 employees 1000 – 3000 employees


2: The experience of data loss and systems downtime

What were the causes of your data losses and/or systems downtime?

Figure 5: What were the causes of your data loss and/or systems downtime?

1%

2%

7%

8%

10%

14%

15%

16%

21%

25%

35%

42%

61%

The cause is still unknown

Other

Natural disaster

Employee sabotage

Physical security

The fault of service providers

Security breach

User error

Loss of backup power

Data corruption

Software failure

Loss of power

Hardware failure

Have any of the following been commercial consequences of the data losses/systems downtime experienced by organisations over the last 12 months?

Figure 5a: Have any of the following been commercial consequences of the data losses/systems downtime experienced by organisations across Europe over the last 12 months?

How many organisations have lost data? And how much has been lost?

Figure 5b: Has your organisation suffered from any form of loss of digital/electronic data in the last 12 months?

A quarter of organisations have experienced data loss within the last twelve months.

25%

75%

Yes No

These organisations have on average lost around 400GB of data during the last year, with the following having lost the most: France – around 550GB Energy and utilities sector – almost 650 GB More than 3000 employees - more than 600GB

25%

30% 32%

18%

27% 28%

20%

24%


Figure 5c: Has your organisation suffered from any form of loss of digital/electronic data in the last 12 months? N.B: Only showing the “Yes” responses.

Organisations in France are the most likely to have lost data during the last year (with those in Germany the least likely to).


Figure 5d: Has your organisation suffered from any form of loss of digital/electronic data in the last 12 months?


25%

75%

Yes No


Figure 5e: Has your organisation suffered from any form of loss of digital/electronic data in the last 12 months? N.B: Only showing the “Yes” responses.

Organisations in the telecommunications, media & entertainment industry are the most likely to have lost data during the last year (with those in manufacturing and healthcare the least likely to).

25%

40%

25% 24%

22% 24%

22%

Energy &utilities

Telecoms,media &

entertainment



Figure 5: Has your organisation suffered from any form of loss of digital/electronic data in the last 12 months?


25%

75%

Yes No


Figure 5c: Has your organisation suffered from any form of loss of digital/electronic data in the last 12 months? N.B: Only showing the “Yes” responses.

Organisations with 500-1000 employees are the most likely to have lost data during the last year (those with more than 3000 employees are the least likely to).

26%

27%

25%

24%



There are many experienced causes of data loss

Figure 6: What were the causes of your data losses? N.B: Only asked of those whose organisation has suffered from any form of loss of digital/electronic data in the last 12 months (445/1750)

The most reported cause of data loss is hardware failure, as reported by more than half of the respondents.

0.4%

1%

5%

7%

11%

14%

19%

19%

21%

24%

30%

36%

53%

Other



Natural disaster

Employee sabotage

Physical security


User error

Security breach

Software failure

Loss of power

Data corruption

Hardware failure

Figure 6a: What were the causes of your data losses? N.B: Only asked of those whose organisation has suffered from any form of loss of digital/electronic data in the last 12 months (445/1750) - Only showing “Hardware failure” responses.

In Russia (where it is most commonly felt that “not enough” is being spent on IT systems backup and recovery), more than two-thirds of organisations to have lost data have done so due to hardware failure.

47% 50% 50%

54% 53%

49%

68%

UK France Germany Italy Spain Benelux Russia




0.4%

1%

5%

7%

11%

14%

19%

19%

21%

24%

30%

36%

53%

Other



Natural disaster

Employee sabotage

Physical security


User error

Security breach

Software failure

Loss of power

Data corruption

Hardware failure

Figure 6b: What were the causes of your data losses? N.B: Only asked of those whose organisation has suffered from any form of loss of digital/electronic data in the last 12 months (445/1750) - Only showing “Hardware failure” responses.

The telecoms, media & entertainment sector is the most likely to have experienced data loss due to hardware failure.

57%

63%

46%

57% 53%

38%

41%

Energy &utilities

Telecoms,media &

entertainment





0.4%

1%

5%

7%

11%

14%

19%

19%

21%

24%

30%

36%

53%

Other



Natural disaster

Employee sabotage

Physical security


User error

Security breach

Software failure

Loss of power

Data corruption

Hardware failure

Figure 6c: What were the causes of your data losses? N.B: Only asked of those whose organisation has suffered from any form of loss of digital/electronic data in the last 12 months (445/1750) - Only showing “Hardware failure” responses.

As organisations increase in size, their data loss is more likely to have been caused by hardware failure.

44%

52% 53%

61%



What are the consequences of lost data?

Figure 7: Have any of the following been commercial consequences of the data losses you have experienced over the last 12 months?

N.B: Only asked of those whose organisation has suffered from any form of loss of digital/electronic data in the last 12 months (445/1750)

The most commonly reported commercial consequence of lost data is loss of employee productivity, experienced by one in three organisations to have lost data during the last year.

1%

11%

14%

15%

15%

16%

16%

24%

26%

29%

33%

Other

Delay in gettingproducts/services to market

Loss of a new businessopportunity

Loss of business to acompetitor

Loss of customers

Loss of repeat business

Loss of an incrementalbusiness opportunity

Delay in product/servicedevelopment

Loss of customerconfidence/loyalty

Loss of revenue

Loss of employee productivity

Loss of employee productivity is also the consequence which is reported to be the most impacting of those experienced.

37%

24%

34%

21%

26%

41%

53%


Figure 7a: Have any of the following been commercial consequences of the data losses you have experienced over the last 12 months?

N.B: Only asked of those whose organisation has suffered from any form of loss of digital/electronic data in the last 12 months (445/1750) – Only showing “Loss of employee productivity” responses

More than half of these organisations in Russia have experienced loss of employee productivity.





1%

11%

14%

15%

15%

16%

16%

24%

26%

29%

33%

Other




Loss of customers





Loss of revenue



Organisations in financial services are most likely to have experienced loss of employee productivity.

27% 25%

42% 40%

30%

21%

32%

Energy &utilities

Telco, media &entertainment.

Finance Public Manufacturing Retail Healthcare

Figure 7b: Have any of the following been commercial consequences of the data losses you have experienced over the last 12 months?






1%

11%

14%

15%

15%

16%

16%

24%

26%

29%

33%

Other




Loss of customers





Loss of revenue



Organisations with more than 3000 employees are the most likely to have experienced loss of employee productivity.

29% 27%

37% 38%

250 – 500 employees 500 – 1000 employees 1000 – 3000 employees More than 3000employees

Figure 7c: Have any of the following been commercial consequences of the data losses you have experienced over the last 12 months?


How have organisations responded to losing data?

Figure 8: What steps have been taken as a result of your data losses?


The most likely step taken by organisations as a result of their data loss experienced during the last year, is reviewing and changing their procedures for IT systems backup/disaster recovery.

Similarly, around a third of respondents have increased their spending on IT systems backup/disaster recovery.

These two answers above suggest that these organisations only recognised that their backup/disaster recovery procedures/technologies were insufficient for their needs once they had experienced a data loss. Given that only a quarter of the organisations surveyed have experienced a data loss in the last year, how many other organisations may not be sufficiently prepared for data loss?

13%

15%

17%

26%

26%

32%

36%

41%

We keep data on-site for longer

We have increased training, and improvedcollaboration within our organisation

We have changed our use of our network(e.g. taking particular data off the network)

We have changed our service providers

We have improved our physical security

We have increased our spending on ITsystems backup/disaster recovery

We have improved our digital security

We have reviewed and changed ourprocedures for IT systems backup/disaster

recovery


Figure 8a: What steps have been taken as a result of your data losses?


57%

34%

48% 48%

30% 33%

41%

34%

23% 20%

57%

27%

22%

34%

UnitedKingdom

France Germany Italy Spain Benelux Russia

We have reviewed and changed our procedures for IT systems backup/disaster recovery

We have increased our spending on IT systems backup/disaster recovery

Organisations in Italy are more likely to have increased their spending on IT systems backup/disaster recovery than they are to have reviewed and changed their procedures – the only country to have reacted in this way.

More than half of the organisations in the UK have reviewed and changed their procedures for IT systems backup/disaster recovery.


Figure 8b: What steps have been taken as a result of your data losses?


Across all sectors, it is more likely that review and change of procedures rather than increase their spending is the response to losing data.

The telecoms, media & entertainment sector (which is the sector most likely to have experienced data loss) is the sector most likely to have increased their spending.

49% 47%

37%

42% 42%

38%

32%

35%

43%

29%

20%

41%

24% 24%

Energy &utilities

Telecoms,media &

entertainment





Figure 8c: What steps have been taken as a result of your data losses?


Across all sizes of organisation, it is more likely that they review and change their procedures rather than increase their spending.

The largest organisations (3000+ employees) are the most likely to have: • Reviewed and changed their procedures and • Increased their spending

31%

38% 39%

55%

26%

35%

28%

37%




How many organisations have experienced systems downtime? And for how long?

Figure 9: Has your organisation suffered from any form of IT systems downtime in the last 12 months?

Almost half of the organisations surveyed have experienced systems downtime – almost twice as many as those to have experienced a data loss.

47%

53%

Yes No

On average, organisations have experienced almost 2 days of systems downtime. with the following having lost the most time: Italy – 2 and a half days Telecoms, media & entertainment – almost 2 and a half days More than 3000 employees – 2 days.

47%

73%

44%

60%

39% 34%

49%

29%


Figure 9a: Has your organisation suffered from any form of IT systems downtime in the last 12 months? NB: Only showing “yes” responses.

Almost three-quarters of organisations in the United Kingdom have experienced systems downtime during the last year.




47%

53%

Yes No

On average, organisations have experienced almost 2 days of systems downtime., with the following having lost the most time: Italy – 2 and a half days Telecoms, media & entertainment – almost 2 and a half days More than 3000 employees – 2 days.

42%

52% 49%

51%

38%

54%

46%

Energy &utilities



Organisations in retail are the most likely to have experienced systems downtime during the last year.

Figure 9b: Has your organisation suffered from any form of IT systems downtime in the last 12 months? NB: Only showing “yes” responses.




47%

53%

Yes No

On average, organisations have experienced almost 2 days of systems downtime., with the following having lost the most time: Italy – 2 and a half days Telecoms, media & entertainment – almost 2 and a half days More than 3000 employees – 2 days.

As organisations increase in size, it is more likely that they have experienced systems downtime; organisations with more than 3,000 employees have also experienced the most downtime as well as being the most likely to do so.

44% 44%

47%

52%

250 – 500 employees 500 – 1000 employees



Figure 9c: Has your organisation suffered from any form of IT systems downtime in the last 12 months? NB: Only showing “yes” responses.

What are the causes of systems downtime?

Figure 10: What were the causes of your downtime? N.B: Only asked of those whose organisation has suffered from any form of IT systems downtime in the last 12 months (824/1750)

1%

3%

4%

6%

6%

10%

11%

15%

16%

17%

31%

38%

54%


Other

Employee sabotage

Natural disaster

Physical security

Security breach

User error


Data corruption


Software failure

Loss of power

Hardware failure

66%

46%

62%

37%

51%

43%

63%

UK France Germany Italy Spain Benelux RussiaFigure 10a: What were the causes of your downtime? N.B: Only asked of those whose organisation has suffered from any form of IT systems downtime in the last 12 months (824/1750) Only showing ”Hardware failure” responses.

Of the organisations in the United Kingdom to have experienced systems downtime, the most likely cause is hardware failure.

The most reported cause of systems downtime during the last year is the same as the primary cause of data loss - hardware failure - as reported by more than half of organisations.



1%

3%

4%

6%

6%

10%

11%

15%

16%

17%

31%

38%

54%


Other

Employee sabotage

Natural disaster

Physical security

Security breach

User error


Data corruption


Software failure

Loss of power

Hardware failure

Figure 10b: What were the causes of your downtime? N.B: Only asked of those whose organisation has suffered from any form of IT systems downtime in the last 12 months (824/1750) Only showing ”Hardware failure” responses.

Organisations in the manufacturing sector are the most likely to have been affected by hardware failure.


49% 46%

55% 52%

62% 58%

52%

Energy &utilities





1%

3%

4%

6%

6%

10%

11%

15%

16%

17%

31%

38%

54%


Other

Employee sabotage

Natural disaster

Physical security

Security breach

User error


Data corruption


Software failure

Loss of power

Hardware failure

Figure 10c: What were the causes of your downtime? N.B: Only asked of those whose organisation has suffered from any form of IT systems downtime in the last 12 months (824/1750) Only showing ”Hardware failure” responses.

Organisations with 1000-3000 employees are the most likely to have experienced systems downtime caused by hardware failure.


55%

50%

59%

52%





What are the consequences of systems downtime?

Figure 11: Have any of the following been commercial consequences of the IT systems downtime you have experienced over the last 12 months?

N.B: Only asked of those whose organisation has suffered from any form of IT systems downtime in the last 12 months (824/1750)

Similarly, the most commonly reported consequence of systems downtime, is the same as that of data loss – being loss of employee productivity ...

1%

7%

8%

8%

9%

10%

11%

17%

22%

23%

42%

Other






Loss of customers


Loss of revenue



... and it is considered to have been the most significant consequence of those experienced – as with data loss.

Figure 11a: Have any of the following been commercial consequences of the IT systems downtime you have experienced over the last 12 months?

N.B: Only asked of those whose organisation has suffered from any form of IT systems downtime in the last 12 months (824/1750) Only showing “Loss of employee productivity” responses.

57%

32% 34%

41% 38% 39%

47%


The majority of organisations in the United Kingdom to have experienced systems downtime have suffered from a loss of employee productivity as a result – making the UK the country most likely to.





1%

7%

8%

8%

9%

10%

11%

17%

22%

23%

42%

Other






Loss of customers


Loss of revenue




Figure 11b: Have any of the following been commercial consequences of the IT systems downtime you have experienced over the last 12 months?


Loss of employee productivity is most commonly experienced within the telecoms, media and entertainment sector.

33%

49%

40%

46% 46%

29%

35%

Energy andutilities

Telecoms,media and

entertainment

Financialservices

Public sector Manufacturing Retail Healthcare





1%

7%

8%

8%

9%

10%

11%

17%

22%

23%

42%

Other






Loss of customers


Loss of revenue




Figure 11c: Have any of the following been commercial consequences of the IT systems downtime you have experienced over the last 12 months?


The larger the organisation, the more likely it is that organisations experience loss of employee productivity as a consequence of systems downtime.

34% 37%

43%

49%





How have organisations responded to systems downtime?

Figure 12: What steps have been taken as a result of your IT systems downtime?


As with organisations’ responses to data loss, the most likely step taken by organisations as a result of their systems downtime experienced during the last year, is reviewing and changing their procedures for IT systems backup/disaster recovery.

Similarly, around a quarter of respondents have increased their spending on IT systems backup/disaster recovery.

8%

16%

17%

18%

23%

23%

25%

40%

We keep data on-site for longer

We have changed our service providers

We have increased training, and improvedcollaboration within our organisation

We have changed our use of our network(e.g. taking particular data off the network)

We have improved our digital security

We have increased our spending on ITsystems backup/disaster recovery

We have improved our physical security

We have reviewed and changed ourprocedures for IT systems backup/disaster

recovery

Again, these two answers above suggest that these organisations only recognised that their backup/disaster recovery procedures/technologies were insufficient for their needs once they had experienced systems downtime. Given that only half of the organisations surveyed have experienced a data loss in the last year, how many other organisations may not be sufficiently prepared for systems downtime?


Figure 12a: What steps have been taken as a result of your IT systems

downtime?


Organisations in the UK are the most likely to review and change their procedures, with the majority having done so.

Organisations in Italy are the most likely to increase their spending, with almost half doing so.

55%

29%

32%

46%

33%

42%

34%

25% 27%

15%

44%

15%

20% 19%

UnitedKingdom




Across all countries, organisations are more likely to review and change their policies rather than increase their spending.


Figure 12b: What steps have been taken as a result of your IT systems

downtime?


Organisations in the retail industry are the most likely to review and change their procedures.

Organisations in the telecommunications, media and entertainment sector are the most likely to increase their spending.

Across all sectors, organisations are more likely to review and change their policies rather than increase their spending. 41%

43%

40%

35%

43% 45%

38%

27%

31%

23%

18% 21%

25% 27%

Energy &utilities

Telco, media &entertainment





Figure 12c: What steps have been taken as a result of your IT systems

downtime?


The smallest organisations (250 – 500 employees) are the most likely to increase their spending.

Across all sizes, organisations are more likely to review and change their policies rather than increase their spending. 37%

42%

40% 42%

28%

21% 20%

24%

250 – 500 employees 500 – 1000 employees 1000 – 3000 employees More than 3000 employees



3: Requirements or incentives to have a disaster recovery plan

Are organisations required to have a disaster recovery plan?

Figure 13: Are you obligated by either your insurance policy and/or regulatory obligation to have a disaster recovery plan?

Half of organisations are obligated to have a disaster recovery plan – either by their insurance policy or regulatory requirements.

49%

32%

18%

Yes No Don't know

However, one in five organisations do not know if they are required to have a disaster recovery plan by their insurance policy or regulations.

Figure 13a: Are you obligated by either your insurance policy and/or regulatory obligation to have a disaster recovery plan? NB: Only showing “Yes” responses

Organisations in the UK are the most likely to be obligated to have a disaster recovery plan.

63%

44% 48%

40% 37%

50%

62%

UnitedKingdom





49%

32%

18%

Yes No Don't know


Figure 13b: Are you obligated by either your insurance policy and/or regulatory obligation to have a disaster recovery plan?

NB: Only showing “Yes” responses

Understandably, organisations in the finance sector are the most likely to report being obligated to have a disaster recovery plan.

52% 52%

62%

40%

46%

57%

45%

Energy &utilities

Telcos, media&

entertainment





49%

32%

18%

Yes No Don't know


Figure 13:c Are you obligated by either your insurance policy and/or regulatory obligation to have a disaster recovery plan?


Organisations with more than 3000 employees are the most likely to be obligated to have a disaster recovery plan.

50% 50%

46%

51%



Are organisations financially incentivised to have a disaster recovery plan?

Figure 14: Does your insurance provider offer you reduced premiums depending on your IT systems backup/disaster recovery strategy?

Just over a quarter of the organisations surveyed are offered reduced premiums by their insurance provider depending on their IT systems backup/disaster recovery strategy.

27%

26%

29%

18%

Yes

No

Don't know

This has never been discussed or investigated

A similar proportion know that they are not offered such an incentive.

Just under half of the surveyed organisations do not know if, or have never considered that, their insurance provider offers reduced premiums depending on IT systems backup/disaster recovery strategy. This suggests that within these organisations, IT systems backup/disaster recovery strategy has not been considered to be a source of potential cost-cutting or savings.




27%

26%

29%

18%

Yes

No

Don't know



26%

34%

28% 30%

35%

19% 16%


Figure 14a: Does your insurance provider offer you reduced premiums depending on your IT systems backup/disaster recovery strategy?


Organisations in Spain are the most likely to report being offered reduced premiums.




27%

26%

29%

18%

Yes

No

Don't know



Figure 14b: Does your insurance provider offer you reduced premiums depending on your IT systems backup/disaster recovery strategy?


The telecommunications, media and entertainment sector is the most likely to report being offered reduced premiums.

24%

33% 31%

16%

30% 31%

27%

Energy &utilities

Telecoms,media and

entertainment

Financialservices





27%

26%

29%

18%

Yes

No

Don't know



Figure 14c: Does your insurance provider offer you reduced premiums depending on your IT systems backup/disaster recovery strategy?


As organisations increase in size, they are less likely to report being offered reduced premiums.

29% 29%

25% 24%





4: Current disaster recovery plans

What do organisations currently have a disaster recovery plan for?

Figure 15: For which of the following key IT assets, do you have a current disaster recovery plan?

The IT asset most likely to be covered by their current disaster recovery plan is their operational files and data, as reported by two-thirds of the surveyed organisations.

6%

28%

30%

35%

37%

40%

44%

52%

56%

67%

We have no disaster recoveryplans for any applications

Supply Chain Management(SCM)

Company information onpersonal devices

Enterprise Resource Planning(ERP)

Customer RelationshipManagement (CRM)

Website & Microsite

Finance applications

Intranet

Email

Our operational files and data(documents, spreadsheets etc.)

The majority of organisations also have a disaster recovery plan for their email ...

... and their intranet.

One in twenty organisations have no disaster recovery plans for any applications.

39% 42%

50%

42%

32%

43%

32%

Energy &utilities

Telecoms,media and

entertainment

Financialservices


Figure 15a: For which of the following key IT assets, do you have a current disaster recovery plan?

NB: Only showing “Website & Microsite” only

The financial services sector is the most likely to have a plan for their website and microsite, followed by the retail sector.

Do current disaster recovery plans meet organisational needs?

Figure 16: If something unexpected happened to your primary data/operational location, which of the following IT assets would you need to get back up and running first, if called by your CEO? N.B: Only asked of respondents with a disaster recovery plans for applications (1645/1750)

The IT asset which is most likely to be one of the first three required by an organisation’s CEO to be back up and running if something unexpected happened to their primary data/operational location is operational files and data – the IT asset organisations are most likely to have a disaster recovery plan for.

1%

17%

17%

25%

27%

29%

36%

36%

46%

65%

Other

Supply Chain Management(SCM)

Company information onpersonal devices

Enterprise Resource Planning(ERP)

Website & Microsite

Customer RelationshipManagement (CRM)

Intranet

Finance applications

Email

Our operational files and data(documents, spreadsheets etc.)

24%

30% 30%

35%

17%

33%

23%

Energy &utilities

Telecoms,media &

entertainment


Figure 16a: If something unexpected happened to your primary data/operational location, which of the following IT assets would you need to get back up and running first, if called by your CEO? N.B: Only asked of respondents with a disaster recovery plans for applications (1645/1750) – only showing “Website & Microsite” responses

The public sector is the most likely to need their “website and microsite” back up and running first, followed by the retail sector.


Figure 17: If something unexpected happened to your primary data/operational location today, how long would it take for your organisation to return to full operational status?

N.B: Only asked of respondents with a disaster recovery plans for applications (1645/1750)

More than one in twenty organisations could continue to operate as normal if something unexpected happened to their primary data/operational location – just from other locations.

7%

8%

20%

29%

19%

7%

4%

3% 4%

We can operate as normal – just from other locations

Less than an hour

1 – 3 hours

Less than a day

1 – 3 days

Less than a week

It would take around a week

Longer than a week

Don't know

Around one in ten organisations are confident they can return to full operational status within an hour ...

... and one in five believe it would take them between 1 and 3 hours.


Figure 17: If something unexpected happened to your primary data/operational location today, how long would it take for your organisation to return to full operational status?

N.B: Only asked of respondents with a disaster recovery plans for applications (1645/1750)

More than one in twenty organisations could continue to operate as normal if something unexpected happened to their primary data/operational location – just from other locations.

7%

8%

20%

29%

19%

7%

4%

3% 4%

We can operate as normal – just from other locations

Less than an hour

1 – 3 hours

Less than a day

1 – 3 days

Less than a week

It would take around a week

Longer than a week

Don't know

Around one in ten organisations are confident they can return to full operational status within an hour ...

... and one in five believe it would take them between 1 and 3 hours.

The time most likely to be needed by organisations is more than 3 hours but less than a day (mode response).

Around one in twenty organisations do not seem at all prepared for such an occasion, not knowing how long they would need to return to full operational status.

Around a third (32%) report needing a day or more, and the organisations most likely to are: - in the UK (41%) - in the energy and utilities sector (38%) - with 250 – 500 employees (36%)

5: Backup and recovery - media and methods

Do organisations store a copy of a backup offsite for disaster recovery?

Eight in ten organisations store a copy of a backup offsite for the purposes of disaster recovery.

79%

21%

Yes No

89%

79% 84%

70%

82% 79%

67%


Figure 18a: Do you currently store a copy of a backup offsite for the purposes of disaster recovery? NB: Only showing “Yes” responses

Organisations in the UK are the most likely to.

Figure 18: Do you currently store a copy of a backup offsite for the purposes of disaster recovery?




79%

21%

Yes No

Figure 18b: Do you currently store a copy of a backup offsite for the purposes of disaster recovery?


The finance sector is the most likely to.

75%

80%

85%

75%

79%

84%

74%

Energy &utilities

Telecoms,media &

entertainment





79%

21%

Yes No

Figure 18c: Do you currently store a copy of a backup offsite for the purposes of disaster recovery?


The smallest and largest of the organisations surveyed are the most likely to do so.

80%

78%

76%

80%





Where is this copy stored?

Figure 19: Where is this offsite backup for the purposes of disaster recovery stored? N.B: Only asked of respondents whose organisations currently store a copy of a backup offsite for the purposes of disaster recovery (1376/1750)

Half of organisations who store a copy of a backup offsite for the purposes of disaster recovery, store it at another site within their own country, making this the most likely option.

1%

7%

8%

10%

14%

15%

27%

50%

Other

At a third-party site outside of this country

Online with a third party provider

One or more of our employees take copieshome with them

At another one of our sites outside of thiscountry

Online across our network

At a third-party site within this country

At another one of our sites within thiscountry

Around a quarter of these organisations store a copy at a third-party site (incurring additional costs) within their own country.

Surprisingly for organisations of this size (250+ employees), one in ten have an employee take their copy of their backup home with them.

9%

11%

6%

9% 8%

6%

25%

UnitedKingdom


Figure 19a: Where is this offsite backup for the purposes of disaster recovery stored? N.B: Only asked of respondents whose organisations currently store a copy of a backup

offsite for the purposes of disaster recovery (1376/1750) - only showing “One or more of our employees take copies home with them”

A quarter of organisations in Russia reported an employee taking a copy home with them – making them more than twice as likely than organisations in other countries.




1%

7%

8%

10%

14%

15%

27%

50%

Other










Figure 19b: Where is this offsite backup for the purposes of disaster recovery stored? N.B: Only asked of respondents whose organisations currently store a copy of a backup


Organisations in the finance sector are the least likely to have an employee take a copy home – compared to the healthcare sector which is the most likely.

13% 11%

5%

9% 10%

9%

15%

Energy &utilities

Telecoms,media &

entertainment





1%

7%

8%

10%

14%

15%

27%

50%

Other










Figure 19c: Where is this offsite backup for the purposes of disaster recovery stored? N.B: Only asked of respondents whose organisations currently store a copy of a backup


The smaller the organisation, the more likely it is that organisations have employees take copies home.

11.3% 10.5% 9.6%

8.7%





What media is it stored on?

Figure 20: What kind of media is your offsite backup for disaster recovery stored on?

N.B: Only asked of respondents whose organisations currently store a copy of a backup offsite for the purposes of disaster recovery (1376/1750)

When storing a copy of a backup offsite for the purposes of disaster recovery, they are most likely to use a disk-based storage system, as reported by more than six in ten respondents.

3%

20%

23%

40%

62%

Other

CD ROMs

Online with a third-party network

provider

Backup tapes

Disk-based storagesystem

In contrast, only four in ten organisations use backup tapes.

64% 62%

75%

49%

59%

45%

76%

64%

39%

17%

51%

40%

46%

23%


Disk-based storage system Backup tapes

In Italy and Benelux, organisations are marginally more likely to use backup tapes than they are a disk-based storage system.

Figure 20a: What kind of media is your offsite backup for disaster recovery stored on?


Across all sectors, it is more likely that organisations use a disk-based storage system than tape.





3%

20%

23%

40%

62%

Other

CD ROMs


provider

Backup tapes



Figure 20b: What kind of media is your offsite backup for disaster recovery stored on?


69%

56%

62%

69%

58%

65%

51%

42% 43% 44% 38% 39% 41% 40%

Energy &utilities

Telecoms,media &

entertainment



3%

20%

23%

40%

62%

Other

CD ROMs


provider

Backup tapes


Similarly, use of a disk-based storage system is more likely than tape across all sizes of organisation.





3%

20%

23%

40%

62%

Other

CD ROMs


provider

Backup tapes



Figure 20c:What kind of media is your offsite backup for disaster recovery stored on?


55%

64% 67%

62%

38% 39% 43% 41%



What is the cost of storing and transporting backup tapes?

Figure 21: What is the estimated monthly cost of storing and transporting your backup tapes on which you keep an offsite copy for disaster recovery? N.B: Only asked of respondents whose organisations currently store a copy of a backup offsite for the purposes of disaster recovery and use backup tapes as the method (555/1750)

Fewer than one in five organisations do not spend any money on the storage and transportation of the backup tapes on which they keep an offsite copy for disaster recovery.

17%

1%

13%

14%

23%

22%

10%

2%

£0 Less than £50 £50 - £250

£250 - £500 £500 – £1,000 £1,000 - £5,000

£5,000 - £10,000 More than £10,000

Organisations are most likely to be spending between £500 and £1,000 a month ...

... with a similar proportion spending between £1,000 and £5,000 a month.

More than one in ten organisations spend at least £5,000 a month.

On average (the mean response), organisations report more than £2,200 is spent a month storing and transporting backup tapes.

Using the mean responses, the organisations spending the most on the storage and transportation of backup tapes are: - in the UK (£2,694) - in telecommunications, media and entertainment (£2,997) - with more than 3000 employees (£3,149)

How do organisations know backups on tape will work?

Figure 22: How do you know your physical tape copies will do their job and enable restores for disaster recovery?

N.B: Only asked of respondents whose organisations currently store a copy of a backup offsite for the purposes of disaster recovery and use backup tapes as the method (555/1750)

Half of the organisations who store on tape a copy of a backup offsite for the purposes of disaster recovery use software to check their tapes, making this the most likely way these organisations check that their tape copies do their job.

1%

4%

18%

39%

47%

50%

Other

We have never tested our tapes

We tested the tape system when we firstacquired it and haven't tested it since

We manually check that the data is storedon the tape

We regularly perform full restores

We use software to check that the files onthe tape match those on the hard drive

Almost a quarter have only tested their tapes once when first acquired or never at all.

42%

51% 53% 57%

50% 49%

56%


Figure 22a: How do you know your physical tape copies will do their job and enable restores for disaster recovery?

N.B: Only asked of respondents whose organisations currently store a copy of a backup offsite for the purposes of disaster recovery and use backup tapes as the method (555/1750) – only showing “We use software to check that the files on the tape match those on the hard drive.

Organisations in the UK are the least likely to test their backups on tape, by using software.





1%

4%

18%

39%

47%

50%

Other







Figure 22b: How do you know your physical tape copies will do their job and enable restores for disaster recovery?


Organisations in the telecommunications, media and entertainment are the most likely to use software.

48%

62%

54% 50%

46%

34%

45%

Energy &utilities

Telecoms,media &

entertainment






1%

4%

18%

39%

47%

50%

Other







Figure 22c: How do you know your physical tape copies will do their job and enable restores for disaster recovery?


The majority of organisations with 500 employees or more use software, compared to fewer than half doing so in those with 250 – 500 employees.

41%

52% 53% 52%


What is the cost of testing backup tapes?

Figure 23: What do you estimate is the monthly cost of testing your tape backups which you store offsite for disaster recovery (including the time spent doing so and the cost of software/hardware used)? N.B: Only asked of respondents whose organisations currently store a copy of a backup offsite for the purposes of disaster recovery, use backup tapes as the method and who test their tapes (531/1750)

Only one in ten organisations who test tapes which they use for backup copies offsite, report that it does not cost them to test these tapes.

10%

0.2%

21%

18% 24%

19%

8%

1%

£0 Less than £50 £50 - £250

£250 - £500 £500 – £1,000 £1,000 - £5,000

£5,000 - £10,000 More than £10,000

Around a quarter of these organisations spend between £500 and £1,000 a month testing their tapes, making this the most likely cost.

Almost one in ten organisations spend at least £5,000 a month testing their backup tapes.

On average (the mean response), more than £1,500 is spent a month testing backup tapes

This means that on average, more than £3,700 a month is being spent on the transportation, storage and testing of backup tapes, and those spending the most are: - in the UK (£4,494) - in telecommunications, media and entertainment (£5,224) - with more than 3000 employees (£5,400)

Using the mean responses, the organisations spending the most on the testing of backup tapes are: - in the UK (£1,800) - in telecommunications, media and entertainment (£2,227) - with more than 3000 employees (£2,251)

How often are backup tapes replaced?

Figure 24: How often do you replace your tapes which you use to store off-site copies of your backups for disaster recovery?

N.B: Only asked of respondents whose organisations currently store a copy of a backup offsite for the purposes of disaster recovery and use backup tapes as the method (555/1750

Three in ten organisations replace their backup tapes at least monthly.

3%

21%

17%

29%

28%

2%

Less frequently thanannually

Annually

Every six months

Quarterly

Monthly

More frequently thanmonthly

However, organisations are most likely to replace their backup tapes quarterly.

What is the cost of replacing backup tapes?

Figure 25: What do you estimate is the annual cost of replacing your backup tapes which you use for disaster recovery?


Organisations are most likely to spend between £1,000 and £5,000 annually to replace the backup tapes they use for disaster recovery. 6%

29%

22%

20%

15%

8% 1%

Less than £1,000 £1,000 - £5,000 £5,000 - £10,000

£10,000 - £25,000 £25,000 – £50,000 £50,000 - £100,000

More than £100,000

However on average, organisations spend more than £18,200 a year replacing backup tapes.

When combined with the average monthly costs for the transportation and storage of tape (£2,200) and the testing of tape (£1,500), the average annual cost of transporting, storing, testing and replacing tape for backups offsite for the purposes of disaster recovery is almost £63,000. However, this is only around 1% of the mean amount (£6.7m) spent by IT on their IT systems backup and recovery, suggesting IT budget is also being spent on: - Hardware and software used for backup and recovery - Wages of employees engaged in the process - Testing and replacing tapes kept onsite - The cost of all other media (including online storage)

Using the mean responses, the organisations spending the most on replacing backup tapes are: - in Italy (£22,102) - in telecommunications, media and entertainment (£30,218) - with more than 3000 employees (£21,656)

What is the cost of replacing backup tapes?

Figure 25: What do you estimate is the annual cost of replacing your backup tapes which you use for disaster recovery?


Organisations are most likely to spend between £1,000 and £5,000 annually to replace the backup tapes they use for disaster recovery. 6%

29%

22%

20%

15%

8% 1%

Less than £1,000 £1,000 - £5,000 £5,000 - £10,000

£10,000 - £25,000 £25,000 – £50,000 £50,000 - £100,000

More than £100,000

However on average, organisations spend more than £18,200 a year replacing backup tapes.

When combined with the average monthly costs for the transportation and storage of tape and the testing of tape, on average the organisations spending the most annually on transporting, storing, testing and replacing tape for backups offsite for the purposes of disaster recovery are: - in the UK (£73,527) - in telecommunications, media and entertainment (£92,911) - with more than 3000 employees (£86,453)

Using the mean responses, the organisations spending the most on replacing backup tapes are: - in Italy (£22,102) - in telecommunications, media and entertainment (£30,218) - with more than 3000 employees (£21,656)

Do organisations want to stop using tape?

Figure 26: Would you prefer your organisation to move away from using tapes for your backups for disaster recovery?


Almost half of the organisations that use tapes for backups for disaster recovery have plans to stop doing so.

46%

37%

17%

Yes, we have plans to

Yes, we would like to, but do not currently have any plans to dosoNo

Additionally, more than a third of these organisations would like to move away from using tape, even though they do not currently have plans to.

This means that more than four in five organisations who use tape, would like to stop.

87% 82% 83%

90% 87%

70%

74%

UnitedKingdom


Figure 26a: Would you prefer your organisation to move away from using tapes for your backups for disaster recovery?

N.B: Only asked of respondents whose organisations currently store a copy of a backup offsite for the purposes of disaster recovery and use backup tapes as the method (555/1750) – only showing “Yes, we have plans to” and “Yes, we would like to, but do not currently have any plans to do so” responses

Organisations in Italy are the most likely to want to stop using tape.





46%

37%

17%





Figure 26b: Would you prefer your organisation to move away from using tapes for your backups for disaster recovery?


83%

87%

80% 82%

86%

73%

84%

Energy &utilities

Telecoms,media &

entertainment


Organisations in the telecoms, media and entertainment sector (who spend the most on their use of tape) are the most likely to want to stop using tape.





46%

37%

17%





Figure 26c: Would you prefer your organisation to move away from using tapes for your backups for disaster recovery?


The largest organisations surveyed (with 3000+ employees) are the least likely to want to stop using tape.

87%

82%

84%

79%



Why do organisations want to stop using tape?

Figure 27: What are/were your major reasons for wanting to move away from using tapes for your backups for disaster recovery? N.B: Respondents who have plans to move away from using tapes for backups for disaster recovery or who would like to (459/1750)

The most reported reason for organisations wanting to stop using tape, or not using tape, is the speed of data restoration.

12%

13%

14%

15%

15%

19%

19%

20%

23%

26%

33%

39%

Ability to rewrite

Increased security because of end-to-endencryption

Information encryption

Ability to partially restore

Enhanced scalability by eliminating manualprocesses

Portability

Simplified, centralised administration

Improved deduplication and greaterreliability from automatic error checking…

Total cost of ownership

Durability – life cycle

Faster backups and recoveries, so data isavailable when needed

Speed of data restoration

Similarly, a third of organisations are also looking to move away from tape, or have already done so, because they want(ed) faster backups and recoveries.

Almost a quarter of these organisations also believe not using tape offers a reduced TCO.

56%

27%

23%

32%

37% 39% 38%

55%

11%

27%

22%

27%

39%

31%



Faster backups and recoveries, so data is available when needed

Figure 27a: What are/were your major reasons for wanting to move away from using tapes for your backups for disaster recovery? N.B: Respondents who have plans to move away from using tapes for backups for disaster recovery or who would like to (459/1750)

The majority of organisations in the UK consider speed to be a reason to stop using tape.




12%

13%

14%

15%

15%

19%

19%

20%

23%

26%

33%

39%

Ability to rewrite





Portability









Figure 27b: What are/were your major reasons for wanting to move away from using tapes for your backups for disaster recovery? N.B: Respondents who have plans to move away from using tapes for backups for disaster recovery or who would like to (459/1750)

Organisations in the finance sector are the most likely to report speed of data restoration to be a reason.

43%

29%

51%

41%

33%

47%

33%

23% 24% 29%

41% 37%

43%

33%

Energy andutilities

Telecoms,media &

entertainment


Speed of data restoration Faster backups and recoveries, so data is available when needed




12%

13%

14%

15%

15%

19%

19%

20%

23%

26%

33%

39%

Ability to rewrite





Portability









Figure 27c: What are/were your major reasons for wanting to move away from using tapes for your backups for disaster recovery? N.B: Respondents who have plans to move away from using tapes for backups for disaster recovery or who would like to (459/1750)

As organisations increase in size, they are more likely to consider speed of data restoration to be a reason to stop using tape.

32%

38%

42% 44%

35% 29%

39%

31%



Speed of data restoration Faster backups and recoveries, so data is available when needed

Do organisations deduplicate when backing up?

Figure 28: When backing up for the purpose of disaster recovery, do you do deduplicate?

Fewer than half of the surveyed organisations currently deduplicate when backing up for the purposes of disaster recovery.

48%

36%

16%

Yes No No, but we'd like to

Around one in six organisations do not currently deduplicate but would like to.

Therefore almost two-thirds of organisations currently do, or would like to, deduplicate.

38%

48%

61%

48% 52%

50%

38%


Figure 28a: When backing up for the purpose of disaster recovery, do you do deduplicate? NB: Only showing “Yes” responses

Organisations in the UK (who are the most likely to want to move away from using tape due to improved speed) are the least likely to currently deduplicate when backing up.




48%

36%

16%




Figure 28b: When backing up for the purpose of disaster recovery, do you do deduplicate? NB: Only showing “Yes” responses

Organisations in the telecoms, media and entertainment sector and the finance sector are the most likely to currently deduplicate when backing up, with the majority doing so.

45%

53% 53%

46% 46% 47% 43%

Energy &utilities

Telecoms,media &

entertainment


The smallest organisations are the least likely to currently deduplicate when backing up.




48%

36%

16%




Figure 28c: When backing up for the purpose of disaster recovery, do you do deduplicate? NB: Only showing “Yes” responses

45%

49%

51%

47%


What are the barriers to deduplication?

Figure 29: Which of the following do you consider to be limiting factors when looking to deduplicate backups?

The most reported barrier to deduplicating backups is the perceived time needed to do so.

2%

10%

16%

26%

36%

50%

57%

Other

Lack of support from management

Dependency on network connection

Security

Network capacity

Cost

Time needed

Half of organisations also report the perceived cost to be a barrier.

Are organisations adequately prepared/protected?

Figure 30: How confident are you that you can fully recover systems/data today?

2%

6%

26%

40%

26%

1 – not at all confident

2

3

4

5 – very confident

Almost three-quarters of organisations are NOT very confident that they can fully recover their systems/data today.

70%

84%

63%

75% 76% 75%

78%


Figure 30a: How confident are you that you can fully recover systems/data today? NB: Showing “1 – 4” responses” i.e. NOT very confident

Organisations in France are the most likely to NOT be very confident.



2%

6%

26%

40%

26%


2

3

4


Three-quarters of organisations are NOT very confident that they can fully recover their systems/data today.

Figure 30b: How confident are you that you can fully recover systems/data today? NB: Showing “1 – 4” responses” i.e. NOT very confident

Organisations in the telecoms, media and entertainment sector are the most likely to NOT be very confident.

70%

84%

63%

75% 75% 75% 75%

Energy &utilities

Telecoms,media &

entertainment




2%

6%

26%

40%

26%


2

3

4


Three-quarters of organisations are NOT very confident that they can fully recover their systems/data today.

Figure 30c: How confident are you that you can fully recover systems/data today? NB: Showing “1 – 4” responses” i.e. NOT very confident

Organisations with 500 – 1000 employees are the most likely to NOT be very confident.

70%

84%

63%

75%



Thank you!

european disaster recovery survey 2011 · european disaster recovery survey 2011: data today gone...

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