18th–19th September 2012London, UK

Improve efficiency and cut costs with the latest technological solutions including employee-manager self service

Retain your best talent with a clear staff development structure and talent recognition programmes

Maximise performance by developing effective HR models encompassing all aspects of your business

Register online today www.europeanhrsummit.com

Yves Demaeght, Global Leader Human Resources, Cytec

Annette Reid, Global Talent Management Director & SVP Organisation Development, Aviva

Glenda Jones Williams, Head of Policy & Employee Relations (Europe), Coca-Cola

Dermot Toberty, HR Director, Royal Mail

Darren Bartholomew, Head of HR Planning, HRIS and Shared Services, SELEX Galileo

Helen Dickens, Senior Manager, EMEA HR Direct Services, Symantec

Nick Speight, Head of HR Services, Sainsbury’s

Richard Baggaley, Global HR Manager, Global Supply Chain & Life Sciences, GE Healthcare

Speakers include:Drive operational change, utilise the latest technology enablers and generate effectivestrategies for staff development within your HR Operation

EuropeanHR Directors’Summit

t: +44 (0)207 368 9300 e: enquire@iqpc.co.uk

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Hear for the first time how the Royal Mail implemented their People Systems Portal; one of the largest SAP instances in the world!

www.europeanhrsummit.com

Dear Colleague, As we draw closer to the Olympics, it is worth remembering that achieving a truly world class HR operation is no sprint, but rather a marathon. Many of the strategies and solutions that you are implementing are not quick fixes but rather investments for the future. It is with this mind-set that the European HR Directors’ Summit has been conceived both in terms of its content and its format. Designed to allow you to engage in a free and open exchange of ideas and strategies away from microphones and endless sales pitches, the summit is the ideal environment in which to exchange the best practice that will help you reach the next step in your HR journey. The new networking driven format is built around interactive streamed sessions which give you the unique opportunity to discuss HR issues that matter to you and your business in greater depth. The sessions will be facilitated by recognised HR leaders and are ideally placed to answer those taboo questions you normally save for the coffee break. Feedback on this format from last year includes: “The event was very valuable - the smaller discussions sessions were particularly valuable.”

Shane Devlin, Business Services Organisation, Director of BSTP

“Very useful and thought provoking. The most practically useful event I've attended, concentrating on real experiences rather than just academic theory.”

Melanie Jones, Org Design, ASDA

“An exceptionally good use of time”. Richard McGinley, HR Project Manager, CA Technology

On behalf of SSON and our expert facilitator panel, I urge you to take this opportunity and utilise the expert knowledge on offer to drive your HR operation to the next level in its development. I hope to meet you in September.

Vanessa Lovatt Divisional Director, SSON

PS – There are a limited number of discounted passes available until July 13th - you could

save £200 just by booking before then!

Senior level attendees are already confirmed from:

• Diageo • YouGov plc • European Patent Office • Diageo • COWI • Pliva Croatia Ltd • National Commercial Bank of Saudi Arabia •

Banque Internationale à Luxembourg • A. P. Moller – Maersk A/S • Coca-Cola Hellenic • EDF Energy Ltd. • Alliance Boots • Merial

Animal Health Division of Sanofi • Panasonic Avionics Corporation • Schlumberger • Etihad Airways •

www.europeanhrsummit.com

CONFERENCE AGENDA

Day One, Tuesday 18th September 2012 08.30 Registration & Networking Coffee

09.00 SSON Welcome

09.10 Chairman’s Opening Remarks

09.20 Perfecting Employee Relations in a global HR structure

- Define what this means for your business and establish tangible objectives - Understand why excellent employee relations are essential to a successful

global business - Identify the major challenges and enablers for success Glenda Jones Williams, Head of Policy & Employee Relations (Europe), Coca-Cola

10.05 The People Systems Portal – the next stage of Royal Mail’s HR transformation journey In 2003 Royal Mail embarked on a huge HR transformation process, the final stage of which is the implementation of a new HR program: The People Systems Portal. The system will look after 150,000 managers and employees making it one of the largest single SAP instances in the world. Dermot will: enabling both manager and employee self service making it Dermot will: - Highlight key learnings from the entire transformation journey - Explore in detail the final stage of the implementation which is due to conclude

in August 2012 - Discuss what the system means for Royal Mail going forward and how it has

enabled them to improve the way they operate Dermot Toberty, HR Director, Royal Mail

10.50 Networking Coffee Break 11.10 Speed Networking Session 11.30

Achieving technology integration at Lloyds Banking Group - Understand the parameters and objectives of the Lloyds transformation journey

from its inception - Explore the challenges faced and solutions employed - Hear what conclusions can be drawn at the end of the two year journey and

what the future holds Speaker information coming soon!

Your opportunity to meet with members of the delegate audience and identify peers for establishing continued relationships outside the AGM. Fun and informal, this session will help to make initial introductions and identify key challenges

www.europeanhrsummit.com

CONFERENCE AGENDA

12.15 Pick Your Room

Creating Effective HR Models

Continual HR Transformation in Mature

Service Centres

People and Culture Creating solid career

paths to retain your best staff

HR Tech Development Driving success through self-service at Marks &

Spencer

• Increasing the value proposition & scope of a HR Shared Service Centre

• Utilising analytics to respond to the voice of the customer

• HR Delivery in EMEA:

international challenges and opportunities for the HR Shared Service Centre

Helen Dickens, Senior Manager,

EMEA HR Direct Services, Symantec Corporation

• Strategies for providing lateral and vertical movement

• How to develop a simple, structured approach to retaining staff that creates transparency and demonstrable career progression

• Best practice for communicating career paths across the business to attract the best shared services team

This session is reserved for a leading solution provider- if you think your service would be of interest to our delegation, get in touch on +44 (0) 207 368 9300 or email sponsorship@iqpc.co.uk

• Empowering employees to take control and drive value up the chain with self-service options

• Improving the transparency of your business to increase employee trust and ultimately performance

• Changing the behaviour of high touch service – ensuring other HR colleagues help drive customers to practice self-service

Peter Higson

Service & Account Manager

Marks & Spencer*

13.15

Networking Lunch

TAILOR YOUR

AGENDA

www.europeanhrsummit.com

CONFERENCE AGENDA

14.15

Pick Your Room

Creating Effective HR Models Aligning your HR operation with business objectives to

ensure productivity and increased profits

People and Culture Imbedding a customer

services culture into your HR operation

HR Tech Development Latest innovations in

remote working and the Cloud

• Optimising your HR business partnerships to drive your strategic agenda

• Maintaining profits by ensuring operational activity does not overshadow long term business objectives

• Examine workforce analytics tools that will effectively support your business

Speaker info coming soon…

• Are you happy with the level of customer service your HR team is providing? Do they identify with customers?

• Is commerciality more important than customer-centricity in next generation HR? Can HR shared service ever be truly customer focused?

• Ensure process rigour and efficiency are not prohibiting great customer service

Nick Speight

Head of HR Services Sainsbury’s

• Explore how the cloud can dramatically improve remote working

• Consider roll out for smart phones

• Understand the

security challenges and how to mitigate them

This discussion will be run by

a representative of Workday,

and a Workday client

15.15 15.35 16.20 17.00

Afternoon Networking & Coffee Striking a balance between external and internal HR shared services - What to outsource? - Assess the pros and cons of single versus multi-process outsourcing - Successful measurement and communication techniques to ensure vital drivers

behind shared service centres implementation are consistent across key stakeholders

Jackie Smithen - HR Service Director, GSK Panel Session: Turbulent economic times ahead - What does the future hold for the HR professional? Close of Day 1

TAILOR YOUR

AGENDA

INTERACTIVE

www.europeanhrsummit.com

CONFERENCE AGENDA

Day Two, Wednesday 19th September 2012 08.30 Registration & Networking Coffee

09.00 Chairman’s Recap on Day 1

09.10 Horses for courses: Perfecting Talent Management

- Creating innovative talent management strategies that drive the business forward

- Proven successful strategies for developing and retaining staff - Communication techniques to improve employee engagement and build

an inclusive culture Annette Reid, Global Talent Management Director & SVP Organisation Development, Aviva

09.55 The HR Transformation Journey at Cytec Industries - Understand Cytec’s previous traditional HR structure and from where the

impetuous for change was born - Explore in detail the challenges faced both internally and externally - Evaluate the overall success of the transformation just two months after

completion Yves Demaeght, Global Leader Human Resources, Cytec Industries

10.40 Networking Coffee Break

11.10 Speed Networking Session 11.40

Pick your Room

Creating Effective HR Models

Evolution of the HRO Model at SELEX Galileo

People and Culture People Development

HR Tech Development Leveraging Long Term

Returns on HR Technology Investments

• The journey to an

outsourced model - why outsource?

• Adapting the model to suit an evolving business

• Where next? A look at the next generation of services, contracts and governance

Darren Bartholomew,

Head of HR Planning, HRIS and Shared Services,

SELEX Galileo

• Establishing the goals

and objectives • Understand the

people performance framework at DHL and how it has been utilised to maximise results

This discussion will be run

by a representative of Towers Watson,

and a Towers Watson client

• Choosing between

SAS and custom platform solutions

• Understand the difference between simply collecting more data or generating business intelligence

• Ensure you are improving performance and capability versus key metrics

Session reserved for a leading solution provider- if you think your service would be of interest to our delegation contact +44 (0) 207 368 9300 or email sponsorship@iqpc.co.uk

Your opportunity to meet with members of the delegate audience and identify peers for establishing continued relationships outside the AGM. Fun and informal, this session will help to make initial introductions and identify key challenges

TAILOR YOUR

AGENDA

www.europeanhrsummit.com

CONFERENCE AGENDA

12.40 Networking Lunch and summary remarks

14.00 Pick Your Room

Creating Effective HR Models

Partnering with HR Centres of Excellence &

Shared Services: A strategy for Success

People and Culture Maximising People

Performance at Bombardier

transportation

HR Tech Development Streamlining payroll

operation – Taking the next step

• Increasing the value proposition & scope of a HR Shared Service Centre

• Utilising analytics to respond to the voice of the customer

• HR Delivery in EMEA: international challenges and opportunities for the HR Shared Service Centre

Richard Baggaley, Global HR Manager

Global Supply Chain & Life Sciences,

GE Healthcare

• Identify the goals and

objectives

• Understand the people performance framework at Bombardier and how it has been utilised to maximise results

• Establish key

takeaways for implementation into your HR operation

Sara Thompson* Head of Operations &

Performance Improvement Bombardier Transportation

• Transition of UK payroll, expense and fleet services to a Shared Service Centre

• Transition of payroll and expenses from legacy systems to SAP Accounts Payable management and restructure

This session is reserved for a leading solution provider- if you think your service would be of interest to our delegation, get in touch on +44 (0) 207 368 9300 or email sponsorship@iqpc.co.uk

15.00

* Subject to final confirmation Close of Conference

TAILOR YOUR

AGENDA

www.europeanhrsummit.com

ABOUT THE EVENT

Sponsors and Exhibitors

Website: www.workday.com

Workday is the leader in enterprise-class, Software-as-a-Service (SaaS) solutions for managing global businesses, combining a lower cost of ownership with an innovative approach to business applications. Founded by PeopleSoft veterans Dave Duffield and Aneel Bhusri, Workday delivers unified Human Capital Management, Payroll, and Financial Management solutions designed for today's organizations and the way people work. Delivered in the cloud leveraging a modern technology platform, Workday offers a fresh alternative to legacy ERP. More than 280 customers, spanning medium-sized organizations to Fortune 50 businesses, have selected Workday.

Website: www.towerswatson.com

Towers Watson is a leading global professional services company that helps organizations improve performance through effective people, risk and financial management. With 14,000 associates around the world, we offer solutions in the areas of employee benefits, talent management, rewards, and risk and capital management. Our focus is on giving you the clarity to make the right decisions and take the right actions. And our approach is grounded in perspective – the kind that comes from our deep experience working on a wide range of issues. But more important, our perspective begins at eye level – with a clear understanding of your organization, the way you work, your goals and your challenges. By connecting the big picture and your picture, our consultants in the Stockholm office will we help you achieve real-world results. The Stockholm office service clients across the all Nordic countries.

Website: www.opentext.com OpenText Business Process Solutions (BPS) are designed to deal with fragmented processes by better empowering people to work more efficiently while giving management the visibility to focus on measuring and meeting goals. To support this vision, our BPS leverage our best-of-breed product portfolio to deliver dynamic process and case-based applications - supporting each step of a process without limitations imposed by the device, channel, type of information, or context.

www.europeanhrsummit.com

ABOUT THE EVENT

Website: www.ssonetwork.com Become a member here: https://www.ssonetwork.com/register/home.aspx

The Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals worldwide, with over 60,000 members. We provide the roof under which key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with other all over the world, face to face and online.

SSON focuses on developing its members through providing training, tools, and networking opportunities. Our staff works from international offices in New York, London, Sao Paulo, Singapore, Sydney, Johannesburg, Berlin and Dubai to research current trends and developments in shared services.

Maximise Your Involvement: Sponsorship and Exhibition Opportunities

The European HR Directors’ Summit is attended by senior HR decision-makers from multiple industries and brings together buyers and suppliers in one location.

Focused and high-level, this event will be an excellent platform to initiate new business relationships. With tailored networking, sponsors can achieve the face-to-face contact that overcrowded trade shows cannot deliver.

Exhibiting and Sponsorship options are extensive, and packages can be tailor-made to suit your individual company’s needs. Most packages include complimentary entry passes, targeted marketing to industry officials and executives, and bespoke networking opportunities.

Other features of sponsorship include:

• Prominent exhibition space in the main conference networking area

• Participation in comprehensive pre-event marketing campaigns

• Tailored marketing strategies to suit your organisation’s size, capabilities and individual requirement

For more information and to discuss the right opportunity, contact James Welch on +44 (0)207 368 9423 or james.welch@iqpc.co.uk

Media Partners

Website: www.hrotoday.com

HRO Today and HRO Today Global magazines are industry-leading publications on HR operations and outsourcing. Reader surveys reveal that they enjoys the highest percentage of senior HR officer readership of any periodical. The reason? They set the industry standard through a provocative combination of cutting-edge news, analysis, and case studies plus its exclusive Baker’s Dozen customer satisfaction surveys in learning, talent management technology, contingent staffing, relocation, RPO, recognition, and screening.

EuropeanHR Directors’Summit

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Fax: +44 (0)20 7368 9301

Post: your booking form to IQPC Ltd. 129 Wilton Road, London SW1V 1JZ

Email: enquire@iqpc.co.uk

Web: www.europeanhrsummit.com

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18th–19th September 2012 • London, UK