Evaluation of CSCI Experts by Experience

Project

Evaluation Methodology

• Accompanying inspectors• Visits to the area projects• Participant observation at regional meetings

and individual meetings• Telephone interviews • Questionnaires• Discussions with Service User Consultants• Development of interactive website

Service Users Reference Group

• Experts in older people, disability, sensory impairment, mental health and black and minority ethnic groups

• Met at beginning of project to consider the evaluation framework and regular meetings since

• Valuable discussion of website and complex issues such as inspecting home care

• One service user has taken over the evaluation of a project

• Will review final report

Projects in London and East Midlands

• Both of these different from the other seven:

• London: conference on elder abuse with commitment to further action

• East Midlands: a capacity building exercise for black and minority ethnic groups

• Much work to be done on both of these issues

South East RegionUse of Comment Cards in Residential Homes

• Feedback from care home managers

• Feedback from CSCI Inspectors

• Recruitment issues – training implications

0

5

10

15

20

25

30

35

40

45

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

Comment Card returns - comparison

Return last year

Returns this year

South WestCreating a tool kit for people with severe

communication difficulties

• The effect of working closely with Bristol and South Gloucester People First (BSGP) has educated everyone

• Development of toolkit to improve communication between residents in homes and inspectors

• Has educated both sides

West MidlandsInvolving service users in inspections of

learning disability care homes

• Sandwell People First have developed a ‘job description’ for a ‘good inspector’

• A route for reporting from Sandwell People First was developed at the beginning

• Visited 41 homes with a support worker

Yorkshire and HumbersideInvolving service users in the Framework

for Social Services Departments

• Service users found participating very rewarding

• Significant number had never been involved in anything before

• Many felt that their involvement would create changes/potential problems of not being able to meet expectations

North West RegionInvolving service users and carers in the inspection of

domiciliary care

• Time constraints and involving service users

• Revision of domiciliary care questionnaire

• Agencies need to make clear that – complaints are taken seriously– services will not be withdrawn

The Final ReportEvaluation framework

• Methodology and tools

• Organisational and cultural issues

• Training implications

• Assessment of how well the programme met its aims

• Outcomes