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CASE STUDIES: MCASE STUDIES: Mobile Learning; What obile Learning; What Works and What Does Not Works and What Does Not

bybyMs. Evelyn SamuelMs. Evelyn Samuel

Founder Director, Atheneum Communications Sdn. Bhd.,Founder Director, Atheneum Communications Sdn. Bhd.,Inventor of Mobile CoachInventor of Mobile Coach®®

Via cell phones

Via laptops

Learning 3.0 Wireless applications

Personal Digital Assistants &smart phones

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OVERVIEWOVERVIEW

• Outcomes of case studies• Applications of case studies• Next Steps for improved successes

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OUTCOMESOUTCOMES

Awards, Feedback, Testimonials

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System ‘Mobile Coach’ ® was used in award- winning Instructor-led Blended Learning project

TRANSFORMING TEACHING & LEARNING2006 (Bronze, Education), 2007 (Silver, ICT),

at University Malaya’s Research Expos.

ACKNOWLEDGEMENT & THANKSACKNOWLEDGEMENT & THANKSResearcher Ass. Prof. Dr. Esther DanielResearcher Ass. Prof. Dr. Esther Daniel

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FEEDBACK FROM JANUARY 09FEEDBACK FROM JANUARY 09

• TECHNICAL ASPECTS• internet server down

• not all location and at home have an internet. it difficult for us to communicate.

• problems - group member didn't open their e-mail; overcame - contact using sms

• sometimes it takes a long time to get respond from each other. this is may be due to credit and time factor.

• using free wi-fi services to gather information

• INTERPERSONAL SKILLS• i have learnt problem solving and

communication skill. This means, we try to do the assigment and find the solution for our project only by using mobile phone and laptop.

• i feel that my skill in writing is improved, maybe not much but a least a bit.

• Making decision, problem solving, critical thinking skills are involved. Beside, we also trained to be more patient while waiting for members' replies. We are also learned to improve our leadership skill, cooperation skill and responsibility.

• i have learn a lot about the importance of co operation and improve my skills in using all this technology things.

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USERS’ NEW PERSPECTIVES – Jan 09USERS’ NEW PERSPECTIVES – Jan 09(pre-service Science teachers)(pre-service Science teachers)

• “Mobile learning enable us to work as a team even though we are far apart. Distance is not a problem nowadays with all the technologies available .”

• “I learned how to conduct a survey and distribute tasks and work in a group through mobile learning means, no matter how far we are.”

• “i find out an innovative way to teach for the same content. For example, in teaching food labels, i may use the handphone which can capture photo as a tool for the student to conduct their activities. It add fun while making the lesson meaningful.”

• “yes. it is quite interesting of learning because we used all the communication technologies to communicate each other. it means if we are not sit in the group we still can discuss.”

• “ya, learning in the classroom without wall.” AHA!!!AHA!!!

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HOW TO COMMUNICATE WELLHOW TO COMMUNICATE WELL

I felt so excited because it teaches me how to pronounce correctly; makes me want to try again and again – Nuraini Abdul JalilGives more encouragement, less embarrassment – Noranisya SaidanInteresting and excellent. Don’t make me feel shy and nervous – Nur HanaI wasn’t shy to make mistakes so it wasn’t stressful – Chew Shir LiWhen in front of an audience, makes me speak more confidently because I know I’m right – Shahanum Yanty Mat Hassan

•Speaking Skills•Grooming•Listening •Presentations

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It motivated me to change, tell myself “saya boleh” – Wong Fau ChooThe tips guide me to solving problems in my life – Azrina AzmanThey motivate me to be a positive person – Mahfuzah Mohd HaimGives me tips for a high EQ style – Lau Shiew Ping We can be a better leader if we could control ourselves – Roslina Nik HamidHelps me develop myself and have positive behavior – Noor Aini Mat Zain

•Anger•Depression•Besting Difficult People•Time Savers•EQ Indicators•Common Courtesies

ACHIEVING BEHAVIORAL CHANGEACHIEVING BEHAVIORAL CHANGE

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BLENDED LEARNING – ITS APPLICATIONS & IMPACTBLENDED LEARNING – ITS APPLICATIONS & IMPACT

• A study was conducted by Ass. Prof. Dr. Esther Daniel among teacher-trainees at University Malaya’s Faculty of Education (2005-2007) to determine whether personal productivity improves when technology is used in the learning process.

• Excerpts from the research: Learning pronunciation (N=32)

Question Student’s answers No of students %

Does having an automated pronunciation guide to consult at your convenience give you more confidence in making your presentations to an audience? Give at least one reason for your answer

Yes. I don’t have to worry about how I speak 25 78.13

I gained confidence 28 87.5

When probed further in the questionnaire, 87.50% confirmed that they have gained confidence when using the Mobile Coach® automated pronunciation guide, and 78.13% of the students said they now did not worry about how they spoke.

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THINKING SKILLSTHINKING SKILLS

Question Student’s answers No of students %

In what ways did the ‘Freebie’ on Thinking Skills help you?

Helped me toSystemize my Ideas.

Helped improveMy writing style.

Saved time andenergy in writing.

10

16

8

31.25

50

25

The exploration into the thinking skills of the pre-service science teachers wasalso very encouraging as 31.25% felt that the SMSs’ had helped them to systemize their ideas and 28.13% felt that in their group discussions they manage to collate ideas better. 40.63% also said that the SMS messages gave them new ideas.

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WRITING SKILLSWRITING SKILLS

Question Student’s answers No of students %

Did ‘Mobile Coach’ QFW5 speed up your written work, or not? How?

Yes

Solutions areAccessibleimmediately

23 71.88

Shortened mySentences quickly

Tips are easy toUnderstand, simpleand direct

7 21.88

10 31.25

10 31.25

The students also stated that the SMS tips helped improve their writing style (50%).In the group discussions, 15.63% felt that the SMS tips did help to enhance the group’s written expressions. 71.88% of the students stated that the SMS tips helpedthem to speed up their written assignments and the tips were easy to understand(31.25%). The exploration also indicates that the students realised that they can use the SMS technology beyond the classroom and 46.88 said they would use it as a reference tool and 28.13% said that they will use the technology to continue improving their writing.

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APPLICATIONSAPPLICATIONS

Impact of Continuous Learning, Samuel’s Cycle of Returns

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IMPACT OF CONTINUOUS LEARNINGIMPACT OF CONTINUOUS LEARNING

Training

Reaction

Learning

Job Applications

Mentoring

Coaching

Behavior

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SAMUEL’S CYCLE OF RETURNSSAMUEL’S CYCLE OF RETURNS©2008 - ROE©2008 - ROE

Transformation NeedsAnalysis

Design

Delivery

Impact Analysis

Comm

unity

of P

racti

ce

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ACTUAL SAMPLEACTUAL SAMPLE

An exercise on preparing a presentation

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Module incorporating mobile elementsModule incorporating mobile elements

Learning Objectives

Design briefings

Activities

Impact Analysis

Objective typeAssessments

Reporting

Sharing with others via e-chats

Presentation Skills

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Screens of Mobile PhonesScreens of Mobile Phones

1. Topics

2. Sub-topics

3. Information

Information will be text only to accommodate low-end phones

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Screen 1Screen 1

• Learning Objectives – what is to be achieved• Notes on how to prepare for presentations• How presentations are to be assessed

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Screen 2Screen 2

• Analyzing Audience Types• Planning Formal Presentations• Strategizing Presentations

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Screen 3:Screen 3: ANALYZING AUDIENCE TYPES ANALYZING AUDIENCE TYPES

Did you know that not all audiences are the same and to be effective it is essential to know what type they are to make your plans to suit?

Neutrals have no preferences though they are informed, while uninformed people don't know about the issues.

Friendly and supportive persons are those who would take action to support what you are doing.

Undecided persons care about the issue but don't have reasons to make clear choices yet.

Watch for the actively unfriendly who would work against your position.

Here’s a tip: Practice audience analysis in daily situations and you'll recognize the different types naturally.

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EVALUATIONS OF EFFECTSEVALUATIONS OF EFFECTS

• Based on pre-agreed objectives which are measurable – SMART GOALS

• Reaction evaluation forms from participants

• In-course observations of attitudes and performance by trainers

• Post-course alumni focus groups to assess impact of training on job performance

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SAMPLE BOOKLETSAMPLE BOOKLET

BASIC PROFESSIONALISM:

1. Managing Personal Behaviors (5 sub topics)2. Person-to-Person Communications (7 sub-topics)3. Marketing Skills (6 sub-topics)4. Enhancing Personal Performance (6 sub-topics)5. Sales Techniques (6 sub-topics)6. Basic Negotiations (6 sub-topics)7. Thinking Skills (5 sub-topics)8. Writing Skills (5 sub-topics)9. Time Management (6 sub-topics)10. Job Hunting (7 sub-topics)• *call 6-03-21697704 for more information

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WHY IT WORKSWHY IT WORKS

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TESTIMONIALSTESTIMONIALS

PERSONAL• Easier to carry along and use anywhere and anytime – Nor Azlina

Hawari• Gives more encouragement, less embarrassment – Noranisya Saidan• Steps are simple, everybody can do it – Nor Ashikin Mat Yusop

AT WORK• I learnt to simplify difficult sentences – Kok Yuk Yong• Helps me to write an essay in good sentences – Mahfuzah Mohamad

Hani• Makes our work simple – Wong Fau Choo

ORGANIZATIONS• The total cost comes to only 10% of what we spend on traditional

media – Devinder Singh

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HOW DO MINDSETS CHANGE?HOW DO MINDSETS CHANGE?Ref: ‘The Art of Changing the Brain’ J.E. ZullRef: ‘The Art of Changing the Brain’ J.E. Zull

• “Motivation comes from learning” pg 238

• “When the tension and dynamic of learning has cooled, …… it can only be refueled by new challenges” pg 239

• “….. It is our physical body and its interactions with the physical world that produce learning …” pg 245

• (ref: using multiple intelligences to excite)

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Kolb’s Learning CycleKolb’s Learning Cycle

Concrete Experience

ReflectiveObservation

Abstracthypothesis

Active Testing

(Emotions)

Meaning develops when learners actively try out ideas

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NEXT STEPSNEXT STEPS

For improved successes

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INFORMATION ALONE DOES NOT INFORMATION ALONE DOES NOT CHANGE BEHAVIORSCHANGE BEHAVIORS

• CHANNELS

1. EQUIPMENT – functionality, accuracy

2. ENVIRONMENT – safety of expression, flexibility, productivity

3. BELIEFS ARE KEY MOTIVATORS – confidence, ability to share & delegate

4. REPETITIVE REINFORCEMENT – day to day opportunities

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The “8 Cs” of Success in New MediaThe “8 Cs” of Success in New Media

1. Connectivity – wireless connections / networks

2. Content – formatted for small screens & usage ‘on the go’

3. Community – groups who are in communication

4. Culture – desire to express experiences

5. Capacity – organizational support, training, skills, regulations

6. Cooperation – across traditional lines, barriers have come down

7. Commerce – online payments via wireless devices for ease

8. Capital – support from Government policies, grants, etc.

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BENEFITSBENEFITS

• Easy, conversational ways

• Encourages interactivity among all groups

• Participants feel involved

• Learning is more effective

• Cost-efficient: less waste, greater focus

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COST EFFICIENCYCOST EFFICIENCY

1 Provides instant answers through mobile phones

2 Saves travel time and costs to get information

3 Reduces time educating customers and staff

4 Reaches people around the world via 3G phones

5 Reduces costs of printing brochures, notes etc.

6 Allows users to be more interactive & holds their attention better than other methods

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WEAKNESSESWEAKNESSES

Personal budgets for learning

Connectivity in remote areas

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TARGET AUDIENCESTARGET AUDIENCES

• Across geographical locations

• People who are difficult to gather in classrooms at the same time

• People who appreciate efficiency & enjoy gadgets

• Owners of handsets with GPRS capabilities – these are now standard features - & have activated them

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THANK YOU FOR YOUR ATTENTIONTHANK YOU FOR YOUR ATTENTION

MAY I HAVE YOUR QUESTIONS PLEASE?

evelyn@atheneumgroup.net

+6012-2114731