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Business & IT Trends Institute 04/07/2011
www.bitti.nl / twitter.com/BITTInl 1
Business & IT alignment
ABC.....van WORST practices!
Barry Derksen
+Even voorstellen… Barry Derksen, Directeur BITTI B.V.,
Bedrijf met 10 toppers op :benchmark, advies, audit en interim/ project management
> 15 jaar interim management en project mngt. ervaring
Docent bij VU, Saxion, Erasmus, UvA en diverse andere
Regelmatig op de bühne
Auteur van > 10 boeken en > 100 artikelen
5 titels en nog 2 te gaan (en dan ben ik klaar )
Promovendi VU Business & IT alignment vs. Outsourcing
3 zonen (the good,the bad & the chill), 1 vrouw, snowboarder, fitness, oud turner en niet onverdienstelijk hobby-belegger
Uit 1971 slecht portjaar….holistisch gezien logisch , immers Maxima…..is net zo oud als ik
www.bitti.nl
twitter.com/BITTInl
Business & IT Trends Institute 04/07/2011
www.bitti.nl / twitter.com/BITTInl 2
De kern van business & IT alignment Sourcing vraagstuk…
…is het dichten van de ruim 20 jaar bestaande Lacune.© BITTI BV. 2011
+
Business & IT alignment verhogen performance & rendement
Communicatie Toegevoegde waarde
Governance
PartnershipScope & Architectuur Competenties
Alignment model van Prof.dr. J.Luftman (Stevens Institute,)handvat voor verbetering & worst practices analyse
© BITTI BV. 2011 Source Prof. Dr. Jerry Luftman, Paul Wilkinson
Business & IT Trends Institute 04/07/2011
www.bitti.nl / twitter.com/BITTInl 3
+De juiste positie van IT
De afdeling voorheen bekend als IT
Waar is uw IT organisatie in de waarde keten?
Op naar blending IT: Marketing van IT Toegevoegde waarde van IT afdeling in de keten Intelligent governance Extreme makeover van de CIO Temmen van de architecture dynamics Nieuwe competentie landschap
Things will change...plan for IT
© BITTI BV. 2011
+ IT Afdeling –consumenten feest op IT... Nicholas Carr: IT (department) doesn’t matter. Or does it? Spend less and less on IT Not want to lead in IT related matters, but rather follow Not try to innovate with IT
Of...N L expec ta tions 2011-2012 NL USA Europe Asia /Aus tra l iaCloud Business Intelligence Business Intelligence ERP Cloud ComputingGreen data centre Virtualization Virtualization Business Intelligence Mobile & wireless applicationsBPM (business Process Mngt.) The new way of working ERP Cloud computing VirtualizationThe new way of working SOA Continuity planning/disaster recovery Microsoft upgrade SaaSSaaS Microsoft upgrade cloud computing BPM Networks/communications
...Consumerization is a driving force behind (internal) IT department meltdown© BITTI BV. 2011
Business & IT Trends Institute 04/07/2011
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+Het dillemma van veel IT organisaties...
© BITTI BV. 2011
Trust meI’m
from IT
+Marketing of IT
CommunicationGlobal: 3,1NL: 2,6
Eliminate TLA: “If we can’t convince them, we’ll confuse them” From 17,576 to 456,976...just by using FLAA
Start effective communication
Understand the business (they don’t have to understand you)
Qualify the stakeholders
Bring your boss
Get a business coach
Yes...accept the Ipad..ÍT’s great
Everyone in IT is a communicator
© BITTI BV. 2011
Business & IT Trends Institute 04/07/2011
www.bitti.nl / twitter.com/BITTInl 5
+ Value of YOUR spot in the chain
OutIn
11
OutIn
11
LevelsLevels
22
TargetTarget Time/$/...Time/$/...
22
TargetTarget Time/$/...Time/$/...
33
TargetTarget Time/$/...Time/$/...
33
TargetTarget Time/$/...Time/$/...
44
TargetTarget Time/$/...Time/$/...
44
TargetTarget Time/$/...Time/$/...
Predictabilit yPredictabilit yPredictabilit yPredictabilit y
TargetTarget Time/$/...Time/$/...TargetTarget Time/$/...Time/$/...
55
TargetTarget Time/$/...Time/$/...
55
TargetTarget Time/$/...Time/$/...
Added valueGlobal: 3,1NL: 2,1
IT’s the money, stupid........
When the going gets tough, they will cut your budget
Service Level Agreed to what????
From cost benchmarks (TCO) to value of IT (it’s the business)
From balanced scorecard to blended..
© BITTI BV. 2011
© BITTI BV. 2011 Bron: Bart Stofberg
PartnershipPartnership
Business & IT Trends Institute 04/07/2011
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+
Bron: Jan Truijens
Scope & Architectuur
© BITTI BV. 2011
+The department previously known as IT- the CIO crisis
Worst career moment: 2004 3th worst job....IT manager (behind phone sex operator and ferry cabin cleaner)
Nowadays permanent midlife crisis
Future CIO: Clever
Crossing the chasm Business issues / impact
Is not called CIO.....
How long has your CIO held his position?
business
IT
© BITTI BV. 2011
Business & IT Trends Institute 04/07/2011
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+
Europe US Asia/Australia9% 7% 5%
Europe US Asia/Australia17% 18% 11%
Europe US Asia/Australia12% 11% 12%
Europe US Asia/Australia7% 7% 12%
Europe US Asia/Australia11% 9% 10%
Europe US Asia/Australia10% 11% 10%
Extreme makeover CIO
CIO 1.0RecognitionControl
NerdsFrameworks
IntravertSilosClosed
UpgradeKnowcost
CIO 2.0
FusionRisk
HybridsCultureExtrovert
MashupsOpen
EvolveFeel
Value
How CIO’s (should) spend their time?
Europe US Asia/Australia11% 12% 13%
Europe US Asia/Australia10% 6% 4%
© BITTI BV. 2011
+ Where is YOUR IT organisation in the value chain Current Role and Future ambition
Islands
Recognition
Alignment
Collaboration
FusionICT is incorporated in the
business
Common goals & processesFusing activities &
priorities
ICT as business enablerMutually respected added
value
Awareness ofdependenciesSeparate worlds
Limited awareness of dependencies between
business & IT
© BITTI BV. 2011
Business & IT Trends Institute 04/07/2011
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+Plan for changing
Islands Recognition Collaboration Alignment Fusion
Strategic
Tactical
Operational
Findings
© BITTI BV. 2011
16Contact informatie:BITTI bv.Tel. [email protected]
Barry Derksen MSc MMC CISA CGEIT RI
Mob: 06-52078861Email: [email protected]
© BITTI BV. 2011