Extending IT Support for External Engagement

16th July 2009, Euston House, London

0930 – 1000 Registration (with pastries )

1000 – 1010 Introductions/Programme Info Chris Young JISC Netskills

1010 – 1030 About the JISC BCE Programme Rob Allen JISC Services BCE Team

1030 – 1100 Institutional IT Challenges for External Engagement

John Burke JISC InfoNet

1100 - 1115 Refreshment break

1115 – 1200 Exploring Key IT Challenges and Solutions

Group activity

1200 – 1230 Self-Analysis Tools for Change Management and CRM

Matt Donaghy Nottingham University

1230 – 1330 Lunch

1330 – 1400 IT for BCE: A View from the Sharp End

Steve Armstrong Strathclyde University

1400 – 1500 Trialling Collaborative Tools for BCE – Case Studies In Co-operation

Project Overview Andy Stewart JISC Services BCE Team

Open ICT Tools Erik Bohemia Northumbria University

G Blog: The Listening Blog Pam Voisey University of Glamorgan

1500 – 1515 Refreshment break

1515 – 1530 Support from the Wider JISC BCE Programme

Simon Whittemore JISC BCE Programme Manager

1530 – 1550 Three To Take Forward: Key IT-related issues for future focus

Group activity

1550 – 1600 Final comments and workshop close