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Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Liz Sundet

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Page 1: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Everyone Loves SharePointKeys to Training Users on SharePoint for Successful

Implementations

Liz Sundet

Page 2: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Special Thanks to our Platinum Sponsor

…and our Gold Sponsor

Page 3: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

• Founded in 2010

• 650+ Employees

• 450+ Technical Resources

• 7 Data Centers

• Offices in 12 States Headquartered in Scottsdale, Arizona

OneNeck IT Solutions at a GlanceWe provide end-to-end IT Solutions to mid-market and enterprise companies

• Solution line up includes: cloud and hosting solutions, colocation services, managed services, ERP application management, professional services, IT hardware resale and world-class data center facilities

• Backed by the Fortune 500® strength of Telephone and Data Systems

#SPSUtah

Page 4: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

About Me Liz Sundet– Applications Architect with OneNeck IT Solutions

◦ MBA, PMP, CBAP, CSM ◦ Musician: Dog Lover:

◦ Biker: “Throttles, not pedals”◦ Email: [email protected] or [email protected]◦ Follow on Twitter: @percusn

◦ Connect with me on LinkedIn ◦ http://www.linkedin.com/pub/liz-sundet-mba-pmp-cbap-csm/17/a36/180/

#SPSUtah

Page 6: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Philosophy on Training I’m not a teacher…

I don’t work for a company that specializes in training…

BUT…

I’ve trained thousands of users on◦ SharePoint◦ ERP Systems◦ Project Management Software◦ Business Analysis and Project Management

Wrote training curriculum for Rochester Community and Technical College (Mayo Clinic) for BA’s.

When it comes to SharePoint:

If users are trained properly, questions answered and they start to see the advantages SharePoint provides, they will love it.

#SPSUtah

Page 7: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Dog Shaming--“Users are like puppies, they don’t come trained” – Raymond Mitchell

@SharePointPuppy#SharePointPuppy

#SPSUtah

Page 8: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Discussion Areas:

• What are the different learning styles• VARK Model

•How to use the learning styles when training SharePoint users• Other techniques for training users• Coaching techniques• 3 point technique (Show-Guide-Train)• Gamification for training users

• Things to remember to select the right types of training

#SPSUtah

Page 9: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

VARK – How people take in and give out information

• Visual Learners

• Aural Learners

•Read/Write Learners

• Kinesthetic Learners (Doers)

Reference: http://www.vark-learn.com/english/index.asp

#SPSUtah

Page 10: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

How to set up a tent

Visual = “Cool there’s pictures”

Aural = Read directions out loud and do one step at a time

Reader = Follow directions by reading the entire manual before starting with step 1

Kinesthetic = take out of box and start setting up based on what they have seen or what seems logical to them

#SPSUtah

Page 11: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Visual

Category 1

Category 2

Category 3

Category 4

0123456

Charts

Series 1 Series 2 Series 3

#SPSUtah

Reference: http://www.learningstyles.org/styles/visual.html

Page 12: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

The Visual Learner for SharePoint training

• Include as many pictures as possible in the training content

• If what you are doing changes even slightly (different screen layout) make sure to include a picture of it

• Use Diagrams (Context diagrams, process flows, mind maps) to better explain the big picture of what they are doing

• Give them reference materials—poster sized if possible

• Use lots of COLORS

#SPSUtah

Page 13: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Aural Learner• Remember thru Repetition. Say it, Say it, Say it. “Seven times, seven ways”

• May have to “talk about it” before they understand it fully or trust it

• Can carry out verbal directions perfectly. “How do you get to the nearest gas station from here?”

• Learns well thru lectures – excellent listeners

• Enjoys plays, dialogues, dramas and music

• Able to listen to an entire lecture on MP3 player while working out at the gym and gain more than in the traditional classroom.

Reference: http://www.learningstyles.org/styles/aural.html

#SPSUtah

Page 14: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

The Aural Learner for SharePoint training

• Traditional Classroom lecture

• Forum to discuss ideas, how-to’s and issues they’ve encountered

• Instructions in video/recording form

• Make sure to repeat key points or things to remember. Seven times, seven ways = commitment to memory.

#SPSUtah

Page 15: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Reader/Writer Learners• Remember what is written

• May like to write on a whiteboard or takes a lot of notes

• Perceived as a “bookworm”, will read books, journals, magazines, newspapers

• Will Google things to find out more about a topic

• Grasps important concepts the first time after reading materials on it

• Office may have lots of books that are worn from daily reference and use

#SPSUtah

Reference: http://www.vark-learn.com/english/page.asp?p=readwrite

Page 16: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

The Reader/Writer for SharePoint training

• Give them a manual that is largely written text

• Instructions, indexes, websites to reference for more information

• Allow them the opportunity to take lots of notes during a “traditional” training session

• Give them key points in list form

• Invite them to whiteboard ideas for better understanding

#SPSUtah

Page 17: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Kinesthetic Learner

• Learns by doing or taking action

• May need to move constantly or can’t sit still

• Learns by Demonstrations, but they will likely walk thru the actions at the same time you are explaining them

• Uses gestures, “talks with their hands”

• There world is a stage

• When playing sports, performing music, acting in a play they are doing it kinesthetically

Reference: http://www.learningstyles.org/styles/kinesthetic.html

#SPSUtah

Page 18: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Kinesthetic Learner for SharePoint training

•Will learn more thru exploration on their own

• Have as many “working examples” or “labs” as you can

• Give them a “treasure hunt” that allows them to explore the SharePoint environment and find a token

• Allow them to do something

• When in a traditional classroom, give them a toy to play with in their hands. This will allow them to be able to do something while taking in the information

• Give them a blank sheet of paper, they will likely make doodles but will listen to your presentation better

#SPSUtah

Page 19: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Fun facts about VARK and learning• Majority of the population is?• Kinesthetic – 40%

• Most males are of this learning style?• Kinesthetic

•Most females are of this learning style?• Read/Write

• Most schools and businesses deliver in this learning style?• Read/Write, Aural

• Do teachers use the same learning style in their teaching?• Likely not. They will use empathy to understand where individuals are struggling and adapt or use

different techniques.

#SPSUtah

Page 20: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Types of SharePoint Training

Traditional Classroom• Include as many learning styles into your training• Handouts, pictures, interesting presentations, demos, lab time,

Repeat key points. • Keep sessions short if possible. Half way thru a 30 minute

presentation you only have 10-20% of your audience still actively listening.•Make it interactive• Allow as many questions throughout or time for questions• Show the basics then build on the training from there

#SPSUtah

Page 21: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Drawbacks to Traditional Classroom Training?

• Schedule– hard to get everyone together

• Training is typically done prior to “go live” or being able to use it

• If training is done after “go live” users are all at different levels of experience and knowledge

• No follow up with the training

• Materials take tons of time to put together

#SPSUtah

Page 22: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Types of SharePoint training

Coaching• Students in small groups or 1:1

•The “coach” is able to adapt to “student” learning style

• Cheerleader at your side– give you praise and positive reinforcement

• Can be done at any time—doesn’t have to be “scheduled”. Work best for the busy executive that does a few things in SharePoint

#SPSUtah

Page 23: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Drawbacks to Coaching?

• Coach isn’t available

• Coach can’t recognize the learning style of the student

• Typically smaller groups

• Ad hoc, so not everyone gets the same message at the same time

• Variances in levels of understanding and knowledge throughout the organization

#SPSUtah

Page 24: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Types of SharePoint Training Show-Guide-Train Show• Student is “shown” how to do something, often by demo and aural.

Talking thru key points and tips and tricks and reasons whyGuide

• Student mimics the demo actions and coach is there to give them pointers if they get stuck

Train• Student becomes the teacher and shows someone else what they

learned. The coach is on hand for reinforcement for both individuals and to talk about what the “student/teacher” did well and improvements for future.

#SPSUtah

Page 25: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Show-Guide-Train Drawbacks

• Miss the entire population of Reader/Writer learners

• Good for 1:1 training/coaching

• You can apply to traditional classroom with slight modifications• Lecture/demo – with written instructions•Walk thru scenario– lab style, spoon fed information of what to put

in where, in training environment.•Allow them to get “real life” examples for entry to production

#SPSUtah

Page 26: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Types of SharePoint training Gamification•Use of game thinking and game mechanics in a non-gaming context. Increases user adoption, return on investment, data quality and learning!

• Points Programs• Loyalty awards• Progress Bar• Badges• Levels of expertise

#SPSUtah

Page 27: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Gamification in SharePoint

• Built into MySites by ability to create and award badges

• # of followers

• “I like it” content

#SPSUtah

Page 28: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Creating training using Gamification outside of SharePoint

•Create a “treasure hunt” by having people look for a token that is hidden. The first person to “find it” gets a badge or other reward•Create a “scavenger hunt” by starting with a clue that leads to

another clue and another until they have made it thru navigation of several different sites.

#SPSUtah

Page 29: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Drawbacks to Gamification

• Kinesthetic learners will likely love it. Other learning styles could hate it.• Everyone at different levels—some may be turned off and don’t care• Largely done “on their own” • Could have bad habits that start if you’re not careful

#SPSUtah

Page 30: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Things to look for in training

• Involve as many learning styles as possible

• Mix of traditional classroom, coaching, gamification, as well as opportunity to show others what they have learned.

• Important to give and get feedback and modify training based on the feedback. Feedback should be anonymous and summarized

• Training fits the needs of the user. Don’t just train to say they have been trained

#SPSUtah

Page 31: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Key points from the session VARK Model– go to http://www.vark-learn.com/english/index.asp for your own assessment of what your learning style is as well as more information.

How VARK styles are applied to training so everyone will love it Use of Coaching, Show-Guide-Train and Gamification techniques that can be used to enhance VARK styles for even better training

Start simple, build upon each concept

#SPSUtah

Page 32: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Remember• SharePoint is like a puppy: • You need to feed it, play with it, apply

crawl-walk-run and constantly have training on it.• If you leave SharePoint alone, you will

end up cleaning up a lot of crap• Positive reinforcement with “treats”!

It’s great for user adoption and training, so make it a game• Repetition is key to success• People love a happy puppy and

everyone should love SharePoint@SharePointPuppy#SharePointPuppy

#SPSUtah

Page 33: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Questions??

#SPSUtah

Page 34: Everyone Loves SharePoint Keys to Training Users on SharePoint for Successful Implementations Everyone Loves SharePoint Keys to Training Users on SharePoint

Contact me! Liz Sundet– Applications Architect with OneNeck IT Solutions

◦ MBA, PMP, CBAP, CSM ◦ Musician: Dog Lover:

◦ Biker: “Throttles, not pedals”◦ Email: [email protected] or [email protected]◦ Follow on Twitter: @percusn

◦ Connect with me on LinkedIn ◦ http://www.linkedin.com/pub/liz-sundet-mba-pmp-cbap-csm/17/a36/180/

#SPSUtah