Everything but the “Kitchen Sink”

Marisa Mobley

1st Farm Credit Services

1st Farm Credit Services

• Largest Agricultural Lender in Illinois• 11,037 clients• 19,948 loans• 5,895 multi-peril insurance policies

Culture

Employees

• Number of Employees = 250• Average Age of Employees = 39

• # of new hires from 1/1/2008 – 8/9/2010 = 50 (increased in size 25% in 2+ years)

• 25% of workforce will be retirement eligible within 5 years

• Last 2+ years, average employee age of our team has decreased from 45 to 39

• generational difference that has arisen Voluntary Turnover rate is 2.5%

Senior Management

• Average Age of Senior Management (49)

• 20-29= 0• 30-39= 8• 40-49= 3• 50-59= 10• 60+ = 3

Learning Department’s Objections

• Obtaining learning material • Delivering learning material• Determining learning needs• Deliver to branches in a cost effective manner• Team members have control of their training• Achieve new business action plan by 2015 • 40+ hours of training per year • Development plans created and maintained• Monitor learning of team members • Give reports to supervisors

Answer

• Replace Existing LMS• Select BizLibrary

• Customizable• Various modules• Support staff• Price• Hosted by vendor

Now What?

• Communication plan• What’s in it for them• Concerns

Training Material

• Purchased material from BTL• Custom Content

• Challenges – getting material from SME• Knowledge transfer• Different generations• Different methods of learning

• Lectora • Classes from BTL• Trivantis – website, blog• Learning from Lectora experts

Training Certification

• Financial Specialist training project• What is it?• How does it work?• What is the future?

Future of LMS

• Business Action Plan 2015• Development Plans

• Team member driven• Living document• Measure progress

Questions

Marisa Mobley mmobley@1stfarmcredit.com

309-268-0220