Evolution of a Corporate University

Tiffany Thulien-BrownMcCain Foods Limited

• Who is McCain?• Why a Global Learning Centre?• History of McCain Learning Centre• Key objectives• Evolution of a Corporate University

Agenda

Who is McCain?• Founded in Florenceville New Brunswick, Canada in 1957• Privately-owned, leader in the frozen food industry• 6 Billion Dollar Global Company• Worlds Largest producer of frozen potato products • (1/3 of the french fries produced)• Operate in 110 countries

Why a Global Learning Centre?• Life long learning is the key to

attracting and retaining

• Branding learning under one umbrella to create alignment

• Sharing best practices and driving a common learning agenda will be cost effective and drive

• Significant cultural benefits

• Ownership of Programs

• We need to leverage our size and strength

MLC Purpose• Establish common

principles & standards• High tech and high touch• Focus on developing

strategic capabilities• Align business strategy• Deliver powerful

performance outcomes• Create a competitive

advantage

History of Learning at McCain

USUSUSUS

McCainMcCainMcCainMcCain

AustraliaAustraliaAustraliaAustralia

EuropeEuropeEuropeEurope

GB/SAGB/SAGB/SAGB/SA

CanadaCanada

MLC – Launched July 2005

USUSUSUS

GB/SAGB/SAGB/SAGB/SA

McCain McCain Learning Learning Centre Centre

McCain McCain Learning Learning Centre Centre

AustraliaAustraliaAustraliaAustralia

CanadaCanadaCanadaCanada

EuropeEuropeEuropeEurope

Mission

McCain Learning Centre

The MLC provides the tools for all employees to continuously learn and grow, achieving

excellence in every job every day, making McCain the preferred choice in all our markets.

Lessons Learned Appoint a “Board” for McCain Learning

Centre A bricks and mortar approach does not

make sense for McCain: Distributed workforce and global

reach Invest dollars in development not

buildings Leverage technology

Develop external strategic partnerships Employ a “leaders as teachers” model

Key Objectives

• Leading Growth Expectations

• Global Performance Excellence Program (PEP)

• Leadership Development

• Sales Development – Key Account

• Marketing Development

• Elearning

Why e-Learning?

• Increased reach• Reduced training

costs• Consistency • Efficiency and speed

of delivery• Accountability and

compliance

Our e-Learning Mandate?

• Effective

• High quality

• E-learning

• McCain learners

• “all over the world”

It’s Simply Really…

LibraryContent

CustomContent

StreamingMedia

LMS

Learner

Admin

e-Learning Admin Support

• eLearning Administrators• Communities of Practice• Toolkits Administrators• Webinar Series

LibraryContent

CustomContent

StreamingMedia

Admin

LMS

Learner

Challenges …• Poor bandwidth in

some areas• Multiple languages

and cultures• Lack of computer

access• Low literacy in plants• Resistance to change

Our Plant-level learners• Line Workers

• Low computer literacy (some have never used a computer)• Low literacy, some have difficulty reading

• Work in shifts … clock in, clock out, break time is important to them• Time off the line is lost productivity.

• Multi-Cultural / Language Barrier• Resistance

• Suspicious of mandated training• “What’s in it for me?”

• Managers – “I’m losing productivity”

• SkillSoft library courses (Business and IT Skills)

• Supports custom content (AICC and SCORM)

• Classroom tracking capabilities

• Printable certificates, reporting, and other mainstream functionality

• Administration conducted by regional admins located all over the world

LMS

Custom Content Programs

• Lockout Tagout• Slips, Trips, and Falls• Manual Handling• Personal Protective Gear• Emergency Response• Confined Spaces• Forklift Safety

Custom Content Programs

• Allergen Control• GMPs and You • HACCP – It’s a Critical Point• Traceability and Recall• Incoming Materials Inspections• Equipment Maintenance• Know about Bacteria• Foreign Materials• Temperature Control

Custom Content Programs• New Employee Orientation

• History of McCain• Safety at McCain• Growing Together• Leading Growth

• Legal Compliance• Code of Conduct• Antitrust and Compliance Law

• Industrial Maintenance• Basics of Electricity

e-Learning Cafes

Learning! Sharing! Growing!Learning! Sharing! Growing!

Learning! Sharing! Growing!!

Partnership

• Business Training Library• Custom Reports• Data Dump to Excel • Catalog Requests – SkillSoft• Customer Reviews• Projects

2010 - 2011

• How to build it yourself eLearning• 2 Pilot projects• SharePoint• Toolkits/checklists• COP – small group• Sharing

Key Insights & Learnings

• Collaborate and partner with internal clients

• Lift best practices up and share

• Always question your frame of reference

• Build alliances from other companies

• Work with others facing similar challenges

• Programs must globally applicable

Tiffany Thulien-Browntiffany.thulienbrown@mccain.com