Evolved Branches ServeChanging Membership

Presented byCO-OP Financial Services

THE BRANCH STARTS HERE

AND THEN THIS HAPPENED

SELF-SERVICE = GREAT SERVICE

40UP TO

PERCENT

of grocery shoppers use self-serve check-out

70PERCENT

of airline passengers use self-check-in

15PERCENT

more likely to deposit by ATM

29PERCENT

more likely to use new payment tools

40PERCENT

of all banking transactions by 2016

WILL REPRESENT

GEN Y

WE WANT OUR BRANCHES

More than half the people surveyed between the ages of 21 and 34 said they visit a local banking branch at least once a month.

– HOUSTON BUSINESS JOURNAL

January 24, 2014

“

IS EVERYTHING

INTEGRATED USER EXPERIENCE

TRANSFORMATION

If the branch is central to complex, relationship-based transactions, it needs to be reconsidered from a construction, staffing and operations perspective.

– RAJA BOSESenior Director,

Consumer Transaction Solutions for Diebold Incorporated

“

EVOLUTIONARY FORCES

CO-OP ATM

CO-OP NextGen ATM

CO-OP Shared Branch

Sprig by CO-OP

CO-OP Member Center

THAT TRANSFORMINNOVATIO

NS

THE REIMAGINED NETWORK

FriendlyEverywhereOmnichannelEfficientScalableYouIT’S