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Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page break, so be sure that you have seen the entire question and all the answers before choosing an answer.

 

1. While working at a customer's site, you realize that the customer could increase productivity by connecting selected PCs to a network. Mentioning this fact to the customer shows yourA. technical ability.

B. pledge to stand behind your work.

C. respect for the customer.

D. dependability.

 

2. A customer wants you to build a customized computer for him. After you've obtained the parts, where's the best place to assemble the computer?A. At your repair shop

B. At the particular desk or spot where the computer will be used

C. At any convenient location at the customer's site

D. At a computer-building seminar

 

3. What are the two exams that make up the CompTIA A+ certification examination?A. Operating System and Application Software

B. Essentials Exam and Practical Applications Exam

C. Diagnosis and Repair

D. Core Hardware and Operating System Technologies

 

4. Two PC repair students are discussing the items that would be found on a swap shelf. Student A says that a USB cable should be on the shelf. Student B says that a few common software programs should be on the shelf. Which of the following statements is correct?

A. Neither

B. Both

C. Only Student B

D. Only Student A

 

5. When users purchase a software program, theyA. can modify the program code.

B. may give a copy to a colleague.

C. own the program.

D. have a license to use the software.

Exam: 027066RR - PREPARING FOR YOUR CAREER AS A PC TECHNICIAN

 

6. Admitting to a customer that you need technical assistance to solve a problem will help you maintain yourA. functional appearance.

B. dependability.

C. credibility.

D. certification.

 

7. Which of the following should you do improve your ability to make good oral presentations?A. Use a monotone voice.

B. Learn to speak quickly.

C. Avoid words that you need to look up in the dictionary.

D. Listen to accomplished public speakers.

 

8. One method to keep track of your financial records and taxes is through the use of a/anA. accounting calculator.

B. spreadsheet program.

C. checkbook.

D. word processor.

 

9. Under which of the following methods of charging would you probably work for less than your normal rate?A. Flat fee

B. Hourly rate

C. Cost plus premium

D. Service contract

 

10. Microsoft Certified System Engineer (MCSE) certification validates expertise inA. designing and implementing distributed database systems.

B. designing and implementing server systems.

C. diagnosing and repairing desktop operating systems.

D. diagnosing and repairing remote printers.

 

11. When setting your billing rates for your work with clients, which of these is not a consideration?A. Travel expenses to and from client sites

B. Your rent, taxes and utility costs

C. The profitability of your clients

D. The economy of your service area

 

12. An Expert System isA. a database of highly sophisticated users of a software package.

B. a method to contact the developer of a software system.

C. another term for online help.

D. a software program using logic and data to solve problems.

 

13. After installing a new part in a customer's PC, your charge for the part should be no more than theA. retail price plus a reasonable markup.

B. wholesale price you paid for the part.

C. wholesale price plus taxes and shipping.

D. retail price of the part.

 

14. What name is used to describe the illegal action of a dealer who installs unlicensed software on a computer that he offers for sale?A. False recovery

B. Program processing

C. Hard-disk loading

D. Unlawful origination

 

15. You've just completed a service call. Before leaving the customer's site, you shouldA. remove unnecessary files from the customer's hard drive as a courtesy.

B. use this opportunity to sell the customer additional hardware or software.

C. ask the customer for leads to help expand your business.

D. wait until you're sure that everything works properly.

 

16. Observation is a good skill to develop that enhances your ability toA. show patience.

B. paraphrase.

C. articulate.

D. listen effectively.

 

17. What is the purpose of a holographic image on a box containing an application program?A. It indicates that you may not make a backup copy.

B. It identifies it as the original packaging to help identify unlicensed copies.

C. It signifies that the program isn't licensed.

D. It indicates the box contains a fully featured version of the program.

 

18. After you've installed a computer at a client's business, what should you do with the service documentation?A. Store it with the shipping carton.

B. Give it to the employee who will use the computer.

C. Take it back to your repair shop for reference.

D. Organize it and store it in an accessible place at the customer's site.

 

19. Which of the following statements is true regarding upgrades and fixes to the customer's computer?A. You should try to schedule upgrades and fixes at the customer's convenience.

End of exam

B. The computer must normally be returned to the manufacturer.

C. Upgrades and fixes shouldn't be applied unless the customer is experiencing problems.

D. The manufacturer will usually send a notice to you when your customer's computer needs an upgrade or fix.

 

20. One of the parts in a customer's PC fails just a few weeks after you installed it. What should you do to demonstrate that you stand behind your work?A. Bring in another technician to confirm that the part failed and was not damaged by the customer.

B. Replace the part immediately and pursue a warranty claim with the manufacturer.

C. Give the parts manufacturer the customer address and phone number and serial number of the failed part.

D. Give the customer the address and phone number of the parts manufacturer.