When you have completed your exam and reviewed your answers, click Submit Exam. Answers will not be recorded until you hit Submit Exam. If you need to exit before completing the exam, click Cancel Exam.

Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page break, so be sure that you have seen the entire question and all the answers before choosing an answer.

 

1. Which command can be used to recover the master boot record in Windows Vista in the Recovery environment?A. fdisk

B. fixmbr

C. fixboot

D. bootrec

 

2. How often should a floppy disk drive be cleaned?A. Daily

B. Only when it fails

C. Weekly

D. Monthly

 

3. What Windows program helps to mitigate spyware?A. Windows Firewall

B. Phishing filter

C. Pop Up blocker

D. Windows Defender

 

4. If you want to backup only data that has been changed since the last backup and you want it marked, which of the following should you choose?A. Differential backup

B. Full backup

C. Incremental backup

D. Disparity backup

 

5. Two technicians are discussing preventive maintenance. Technician A says the plan should include regularly scheduled maintenance. Technician B says the plan should include a disaster recovery plan. Which technician is correct?

A. Only Technician A

B. Both

C. Only Technician B

D. Neither

Exam: 027075RR - BASIC TROUBLESHOOTING AND SUPPORT

 

6. What results in a nonsystem disk error?A. Buying only newly released software

B. Downloading a file from the Internet

C. Purchasing only Windows XP compatible software

D. Leaving a floppy disk in the drive

 

7. If the computer will boot in Safe mode and not in Normal mode, it's a pretty safe bet one of your __________ is a problem.A. device drivers

B. boot files

C. CMOS settings

D. memory sticks

 

8. Suppose you're called to service a computer that exhibits parity errors and crashes during startup. Which of the following will you troubleshoot?A. Disk drives

B. CPU

C. Software applications

D. Internet connection

 

9. Trent says it doesn't matter what version of DOS a bootable disk has; it can be used in all computers. Paul says the bootable disk must have the same version of DOS as the version used in the computer. Who is correct?

A. Neither

B. Only Trent

C. Only Paul

D. Both

 

10. Which boot mode loads only the basic drivers?A. Safe mode

B. Last known good configuration

C. Safe mode with command prompt

D. Safe mode with networking

 

11. When a problem with a computer has several possible causes, it's important that you _______ the cause of the problem first.A. solve

B. isolate

C. insulate

D. demonstrate

 

12. To make a bootable disk for DOS, use the _______ command.

A. C:\> FORMAT A:/S

B. C:\> FORMAT A:/B

C. A:\> FORMAT C:/B

D. A:\> FORMAT C:/S

 

13. What is the name of the system directory in Windows 7?A. WINNT

B. SysDir

C. Windows

D. Win 7

 

14. Which of the following includes both disk mirroring and duplexing?A. RAID 5

B. RAID 6

C. RAID 0

D. RAID 1

 

15. The speed of devices sharing a channel is determined byA. the fastest device.

B. an average of the device speeds.

C. the device added last.

D. the slowest device.

 

16. Which of the following types of malware normally attach themselves to executable programs?A. Worms

B. Ultra-X

C. Viruses

D. Spyware

 

17. If the system doesn't recognize all of the RAM, check to see if the _______ settings are correct.A. CMOS

B. configuration

C. software

D. hardware

 

18. Two technicians are discussing hardware troubleshooting methods. Technician A says you should eliminate all of the unnecessary devices from the PC. Technician B says you should replace the suspected bad parts with ones you know are good. Which technician is correct?

A. Only Technician A

B. Neither

C. Only Technician B

D. Both

 

End of exam

19. What kind of driver does not load on boot?A. Device driver

B. Original

C. Monitor

D. USB

 

20. The __________ is an area on the hard drive where items are temporarily placed from memory to free up more physical memory momentarily.A. system volume

B. pagefile

C. Boot block

D. spool file