EXAMPLE REGIONAL OP DASHBOARD

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for business managers looking for ideas on what metrics to monitor

Regional Operating DashboardMonth

LEGENDACRONYM DescriptionACRONYM DescriptionACRONYM Description

ACRONYM Description

ACRONYM DescriptionACRONYM Description

ACRONYM Description

ACRONYM Description

ACRONYM DescriptionACRONYM DescriptionACRONYM DescriptionACRONYM Description

ACRONYM DescriptionACRONYM Description

ACRONYM DescriptionACRONYM DescriptionACRONYM DescriptionACRONYM DescriptionACRONYM DescriptionACRONYM DescriptionACRONYM DescriptionACRONYM DescriptionACRONYM Description

Workforce Overview Updated this month

Headcount Growth Rate

Voluntary TerminationYTD Headcount Headcount by Location

COMMENTARY

For key assumptions around headcount , please see Appendix 4.

HIGH COST MID COST LOW COST

• This graph tracks the monthly differences in headcount.

Financial Overview

Monthly Spend YTD Spend by LOBYTD Total Spend by is $445.07mil

No updates this week

YTD direct expense is USD965 million

YTD Spend (‘000)

Unit 1

Unit 2

Unit 3

Unit 4

Unit 5

Unit 6

Unit 7

COMMENTARY• Blah, blah, blah commentary. Blah,

blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary.

• Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary.

A

A

B

B

UNIT 3 YTD Direct Expense

YTD Direct & Allocated Expense by Unit

UNIT 2 YTD Direct Expense B

Updated this monthFinancial Spend

UNIT 1 YTD Direct Expense A COMMENTARY• Blah, blah, blah commentary. Blah, blah,

blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary.

• Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary.

A

B

Uni

t 1

Uni

t 2

Uni

t 3

Uni

t 4

Uni

t 5

Uni

t 6

Uni

t 7

Uni

t 8

Uni

t 9

Uni

t 10

Uni

t 11

Uni

t 12

Uni

t 13

Pla

n

Last

Yea

r Pla

n

Pre

v Ye

ar P

lan

Pla

n

Last

Yea

r Pla

n

Pre

v Ye

ar P

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Pla

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Last

Yea

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lan

Key Projects Updates in the Discussion Points area

Enterprise Mission Statement for current year

Drive Client Satisfaction by delivering a seamless user

experience

Modernize infrastructure and reduce operational risk

Reduce cost base through automation

Expand into key emerging markets:

Cambodia

Objective description Objective description Objective description Objective description

Ensure compliance with evolving regulatory environment

Transform infrastructure so that we can

understand Risk in real time

Hire the best, then make them better through

Associate Engagement as competitive differentiator

BIZ VISION & MISSION

STRATEGIC OBJECTIVES

PROJECT PORTFOLIO

HIGHLIGHTS

BA Project M

B Project N

C Project O

A Project P

BC Project Q

C Project R

A Project S

B Project A

B Project B

B Project C

B Project D

C Project E

A Project F

A Project G

B Project H

C Project I

A Project J

A Project K

A Project L

• Blah, blah, blah. Project status highlight that is curt enough to speak to audience

• Blah, blah, blah. Project status highlight that is curt enough to speak to audience

• Blah, blah, blah. Project status highlight that is curt enough to speak to audience

• Blah, blah, blah. Project status highlight that is curt enough to speak to audience

• Blah, blah, blah. Project status highlight that is curt enough to speak to audience

• Blah, blah, blah. Project status highlight that is curt enough to speak to audience

• Blah, blah, blah. Project status highlight that is curt enough to speak to audience

• No updates this week • No updates this weekDISCUSSION

POINTS

OUR OBJECTIVE 1 OUR OBJECTIVE 2 OUR OBJECTIVE 3 OUR OBJECTIVE 4 RISK MGMT EMPLOYEE ENGAGEMENT

A Project 7

A Project 8

A Project 9

A Project 10

A Project 11

A Project 12

A Project 13

C Project T

A Project U

C Project V

C Project W

B Project X

C Project Y

B Project Z

C Project 1

F

B Project 2

B Project 3

C Project 4

A Project 5

A Project 6

A – Product 1B– Product 2C– Product 3A -All

A

A

F

D

B

B

E

D

E

G

G

C

C

Key Projects (alternate view)IN-FLIGHT DEVELOPMENTS

KEY DELIVERIES

KEY IN-FLIGHT DEVELOPMENTS PROJECT VALUE TO BUSINESS PROJECT RAG DMAIC DETAILS PROJECT DETAILS

NEW REV

MORE REV

SAVE $

REDUCE

RISKMANDATE

CLIENT SAT

TRANSITIO

NSCHEDULE

RESOURCE

SBENEFITS

FINANCIA

LSOP

RISKET&

D PHASE PROJECT CONDITION

2010 FULL YEARCOST (US$K) DELIVERY

DATE**(MM/DD/YYYY)BIZ SPONSOR PROJECT NAME

PLAN ACT +FCST

Business Line Project Name P l l l l l l IMPROVE GREEN $299 $928 11/18/2011

Business Line Project Name P l l l l l l ANALYZE RED $1,167 $3,147 12/10/2010

Business Line Project Name P l l l l l l MEASURE YELLOW $383 $368 4/15/2011

Business Line Project Name P l l l l l l IMPROVE GREEN $1,166 $1,323 12/8/2010

Business Line Project Name P l l l l l l ANALYZE YELLOW $755 $756 12/17/2010

Business Line Project Name P l l l l l l IMPROVE GREEN $711 $985 7/23/2010

Business Line Project Name P l l l l l l IMPROVE GREEN $1,416 $1,789 7/16/2010

Business Line Project Name P l l l l l l ANALYZE GREEN - - 7/02/2010

Business Line Project Name P l l l l l l ANALYZE GREEN - - 7/30/2010

BIZ SPONSOR PROJECT NAME DESCRIPTION OF VALUE DELIVERED TO BUSINESS DELIVERY DATE(MM/DD/YYYY)

Business Line Project Name Description 6/11 to 6/15/2010

UPCOMING DEPLOYMENTS

BIZ SPONSOR PROJECT NAME DESCRIPTION OF VALUE DELIVERED TO BUSINESS DELIVERY DATE(MM/DD/YYYY)

Business Line Project Name Description 7/2/2010Business Line Project Name Description 7/16/2010Business Line Project Name Description 7/16/2010Business Line Project Name Description 7/13/2010

Key Metrics May Target RAG

Key Volumes 3-mth avg Process A 99 38,904

Process B 1,028 30,630

Process C 3,240 10,841

Process D 85 102,474

Process E 142 15,647

Operations Control # Exposure Aged items < 30days 24 13.49MM

30days<Aged items<90days 8 0.23MM

Aged items > 90days 5 0.59MM

Client Satisfaction Benchmark Benchmark 1 98.28% 85%

Benchmark 2 78% 80%

Benchmark 3 90% 80%

Benchmark 4 98.9% 95%

Commentary 1 Blah Blah Blah

Function 1 Function 2Updated for all groups

Function 3

G

G

G

GGG

Operations Overview

G

Key Metrics May RAG

Key Volumes # YoY Process A 51,026 13%

Process B 187,643 5%

Process C 1,637,233 1%

Process D 128,904 10%

Process E 1302 13%

Operations Control # Target Control 1 71% 70%

Control 2 93% 95% (a)

Control 3 41 75

Client Satisfaction # Target Benchmark 1 N/A TBD^ (b)

Benchmark 2 71% 80% (c)

Benchmark 3 93% 95%Benchmark 4 37 30 (d)

Commentary 1Blah blah blah

Commentary 2Yadda yadda yadda Yadda yadda yadda, Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yaddaYadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda, Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda, Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda

G

GA

R

Key Metrics May April RAG

Key Volumes Daily Avg. Daily Avg. %Diff

Process A268 95,002 6%

Process B1,859 831 3%

Process C110,832 11,467 6%

Process D1,165,481 50,392 5%

Process E11,196 367 47%

Operations Control Vol TargetControl 1

97 50

Control 23 0

Control 327 0

NotesScooby doo ah Scooby doo ah Scooby doo ah Scooby

doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah

A

AG

GRG

CONTROLS(INCREASED FOCUS ON ADDING & ENHANCING

CONTROLS)

RESIDUAL RISK

REMEDIATION(AGGRESSIVELY

ADDRESSING GAPS)

GOVERNANCE(ENSURING QUALITY OF PROGRAM PORTFOLIO)

Business Controls Updated this month

Risk 1 Risk 2 Risk 3 Risk 4

Risk 1 Risk 2 Risk 3 Risk 4

REGIONAL T&O OPERATIONAL RISK WATCH LIST REGIONAL T&O EMERGING RISK WATCH LIST

Accomplishment 1 Accomplishment 2 Accomplishment 3

KEY INITIATIVES

OPEN ISSUES

Accomplishment 1 Accomplishment 2 Accomplishment 3

Accomplishment 1 Accomplishment 2 Accomplishment 3

PROCESS PEOPLE

Accomplishment 1 Accomplishment 2 Accomplishment 3

SYSTEMS

Accomplishment 1 Accomplishment 2 Accomplishment 3

EXTERNAL EVENTS

TOTSource Type

UNIT A UNIT B UNIT C UNIT D UNIT E UNIT F UNIT G UNIT H UNIT I UNIT J UNIT K UNIT L UNIT M UNIT N UNIT OReg Audit Self

DIRECT 40 0 13 27 2 8 1 0 0 0 5 1 3 0 0 1 0 2 0

INDIRECT 11 1 7 3 1 3 0 1 0 0 3 0 0 0 0 0 2 0 1

SEV1 SEV2 SEV3

DIRECTGreen 0 14 25

Amber 0 0 1

INDIRECT Green 0 6 5

AU CN HK IN INDO JP KR MY PH SG TW TH

DIRECT 2 4 6 11 0 0 3 0 2 9 3 0

INDIRECT 0 0 2 1 0 6 0 0 0 1 1 0

PAST DUE OPEN RISKS

NO OF DAYS PAST DUE NO OF RISKS

Not Past Due 88

1- 30 days 0

>30 days 12

No dates 35

COMPLIANCE(REGULATORY POINT OF

VIEW & OUTLOOK)

INFORMATION SECURITY

BUSINESS CONTINUITY &

RECOVERY

Business Controls

• Accomplishment

• Accomplishment

• Accomplishment

• Accomplishment

• Accomplishment

• Accomplishment

PREVIOUS 30 DAYS

Activity 1

Activity 2

UPCOMING ACTIVITIES

Topic / Observation Topic / Observation Topic / Observation Topic / Observation Topic / Observation Topic / Observation

HOT TOPICS/ OBSERVATIONS

BCP STATUS BY COUNTRY RECOVERY PLANS TEST & EXERCISES

METRICS APACBusiness recovery plans current 99.5%Business recovery plans tested 96.2%

WORK AREA RECOVERY CENTER TEST STATUS TOTAL CRITICAL

ISSUESBuilding 1 Successful 24Building 2 Successful 0

Updated this month

COMPLETED: Completed 1 Completed 2 Completed 3IN PROGRESS: In progress 1 In progress 2UPCOMING: Upcoming 1 Upcoming 2

EXAM MANAGEMENT OUTSTANDING T&O REGULATORY ISSUES

Highlight 1 Highlight 2 Highlight 3

KEY HIGHLIGHTS

TOT COU COU

Direct Open 0 0 0Indirect Open 1 1 0

Unit 1 Unit 2 Unit 3 Unit 4 Unit 5 Unit 6

0 0 0 0 0 00 0 0 0 0 10 0 0 0 0 0

Open Issues SEV1 SEV2 SEV3

INDIRECT Green 0 1 0

REGULATORY CHANGES

C7 C8 C9 C10 C11 C12

C1 C2 C3 C4 C5 C6

COUNTRY REGULATORY CHANGES

Country Change

Country Change

Country Change

KEY PROJECT RAG STATUS

UNIT 1 UNIT 2 UNIT 3 UNIT 4

Project name

Project name

Project name *

Project name

* Pending budget approval

Project name

Project name

Project name

Project name

Project name

Project name

Project name

Project name

Project name

Project name

TECH INCIDENTS BY MONTH

Business Controls

TECHNOLOGY INCIDENTS

TECH INCIDENTS BY SUB-DIVISIONS (THIS MONTH) TECH INCIDENTS BY COUNTRIES

Updated this month

TECH INCIDENTS SUMMARIKES

Unit 1 Unit 2 Unit 3

Date Client Impact Severity Impact Statement Impacted

ChannelImpacted

LOBs Ref ID Incident Description Impacted regions

Asia Pac Impacted Country

Infra Host Region

4-May No 1 Name and impact Biz Unit Sub unit 22 Description Region Country Region

8-May Yes 2 Name and impact Biz Unit Sub unit 22 Description Region Country Region

17-May Yes 2 Name and impact Biz Unit Sub unit 22 Description Region Country Region

25-May No 3 Name and impact Biz Unit Sub unit 22 Description Region Country Region

OPERATIONAL INCIDENTS

MONTHLY OPS LOSSES ($) MONTHLY OPS LOSSES (# of ERRORS)MAR OPS LOSSES >10K

Description Description Description

MO

NTH

MO

NTH

MO

NTH

MO

NTH

MO

NTH

MO

NTH

MO

NTH

MO

NTH

J F M A M J J A S O N

Appendix: Where to go for details behind this report

TOPIC SUBJECT MATTER EXPERT (IF URGENT DETAIL REQUIRED)

Slide 1 Name

Slide 2 Name

Slide 3 Name

Slide 4 Name

Slide 5 Name

Slide 6 Name

Slide 7 Name

Slide 8 Name

Slide 9 Name

Slide 10 Name