excellence in business execution · okr - best practices 1. objectives are quarterly (near-term)....

Excellence in Business Execution

2016

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InnerComm © 2016 www.innercomm.net

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Business Scorecarding

1. Methodology/background2. Scorecard process / details3. Examples4. Best practices


Employee Engagement / Culture

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YouTube: Google OKRs

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Target of OKRs


….the urgent nearly always BEATS the important.

Flurry of daily activities.

Strategicobjectives.

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The Achievement Challenge


• Little spotlight on priorities.• No system in place for tracking

success. • Lack of goal detail.• Too many goals.• Lack of accountability, teamwork

and motivation.• Limited team communication.• Resistance to new methods.• Low level of urgency.• Fear of failure.

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The Achievement Challenge


Where OKRS Fit

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Vision/Mission

Strategy

Objectives

Activities/Tasks

Key Results

Long-term: 5-25 years

Mid-term: 1-3 years

Near-term: 3 months

Near-term: 3 months

Short-term: 1-30 days


WHERE

HOW

Balanced Scorecard Feeds OKRs

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OKRs


Scorecarding Big-Picture

Discipline for setting, clarifying, measuring,

communicating, tracking and rewarding key goal

attainment.

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Mobile Screenshot from Goal Tracking App


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Owned by Department

ProgressComplete

Goal Aligned to Strategy

Defined Owner

Key Results with Dates

Real-Time Feedback

Date Due

Well Defined Objective

Anatomy of a Scorecard


Types of OKRs• Departmental goals that need structure

– Implement new water meter project.

• Corporate improvement initiatives that effect all – Improve customer service ratings

• Lead Measures: Activities to track that effect other things.– Daily safety meetings, safety posters, weekly safety training to reduce injuries on the

job.

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Objective: • Install, test and launch new water meters to citizens by 9/1/17

Q1 Key Results: • RFP sent to market by 1/1/17• Select vendor by 2/1• Begin construction by 3/1• Phase I of customer communication on meters by 3/15

Actionable / Measureable


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Most of these tools do not track repetitive metrics, To-Dos, nor do they replace project management software.


Other OKR Platform Attributes

• Recognition around company values.

• Feedback from team on OKR for improvement.

• 1-on-1s - monthly, quarterly or annual.

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MBOs OKRs

Timing Annual Quarterly or Monthly

Detail High Level Mid-level Steps

Target Usually Self-Focused Ind. & Dept-Focused

Inspiration Sets Bar Low Sets Bar High

Creator Management Collaboration


OKR - Best Practices

1. Objectives are quarterly (near-term).2. All OKRs should have a number – dollar, percent or date. 3. Objectives are negotiated: manager (50%) employee (50%). 4. No more than 4 Objectives with no more than 3-4 KRs each.5. Set Corporate OKR first, then allow teams to collaborate on what

departmental OKRs should be.6. Draft new OKRs by 15th of month before quarter.7. Stretch goals – 80% win is great!8. Set appreciation and ORK feedback. 9. Promote broad visibility of OKRs.10. Establish cadence around scorecard updates. 11. Actively coach team to set time for OKR advancement.

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OKR Benefits

• Increased teamwork and morale.

• Increased productivity.

• Heightened accountability & focus.

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Employee Engagement

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Employee Like

Appreciation

Making a difference to the big picture

Know what’s expected

Consistency

Know if winning or losing


An Organizational Culture of Excellence

What We Want What We Don’t Want

Achievement Stagnation

Consistency Disorder

Accountability Finger-pointing

Focus Scattered

Urgency Sluggish / Status Quo

Communications & unity Operating in Silos

Encouragement / Better Morale Negativity

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InnerComm Engagement

Group Training

Hands-on Workshops

Coaching to Form Habits.

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Consulting / Strategy


Thank you.

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Bill Stark, [email protected]

678.833.4310


excellence in business execution · okr - best practices 1. objectives are quarterly (near-term)....

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