excelsior - ea ict - 20101001 round 1 feedback sessions (ke, rw, tz, ug)

8/8/2019 Excelsior - EA ICT - 20101001 Round 1 Feedback Sessions (KE, RW, TZ, UG)

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Round 1 Feedback SessionsKenya, Uganda, Rwanda, Tanzania

This report is solely for the use of the Excelsior Firm and client personnel. No part of it may becirculated, quoted, or reproduced for distribution without prior written approval from ExcelsiorFirm.

September 2010

DRAFT


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Purpose of this document

Summarize findings from the firstround of feedback sessions

Share early findings with stakeholders

Solicit feedback on early findings

Stimulate discussion on how best tosupport East African ICTentrepreneurs

Note:

These are early findings

Additional inputs will beincorporated before finalizing theproposed interventions


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Attendees: Kenya and Uganda 14 & 16 September

Attendees OrganizationFabian Owuor Maduka Online & Alpha Trading

Micheal Pedersen Plus People

James Muendo Timsoft Technologies

Kariuki Gathitu Zege Technologies

Isaiah Muchene Freelancer

Mark Misiko Geona Enterprises

Gopal Venkat KANCO

Ken Mwenda Emobilis

Juliana Rotich Mobisoko

Allan Muturi Journalist

Dayo Olopade New America Foundation

Simon Ndunda Equisoft Technologies

Henry Kago Front Gate

Andrew Mutua Pamoja Shops .com

Daniel Otieno Omondi Dotto Computer Agencies

Soud Hyder Soudhyder.com

Marvin Oduor Transparency & Accountability Programme

Evans Owiti Construction & Admin

Zablon M'Ringeera Consultant

Joseph Kimani Ndung'u Student

Marten Schoonman New Media Consultant

Ahmed Maawy Datadyne .org

Shadrack Wangara Sunberry Corp

James Munene Virtual Works

Segeni Ng'ethe Mamamikes.com

Joshua Wanyama Pamoja Media

Mendi Njonjo Wananchi

Tom Jalio The Can Do! Company

Daniel Mainge Red Berry

Attendees OrganizationRichard Zulu Time Info Company

Simon Kaheru SMS Media

Solomon King Node Six

Michael Nyitegeka Makerere University

Revence Kalibwana SCFY TECH 1st.Ug

Joseph Kaizzi Fussion Uganda

Douglas Onyango Lake Victoria ICT & Bid Tech

Daniel Stern Hive Colab

Arnorld Sentuwa Yo Uganda Ltd

Benjamin Kanagwa Makerere UniversityEmmanuel Oruko Freelance

KenyaSeptember 14

UgandaSeptember 16


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Attendees: Rwanda and Tanzania 28 & 29/30 September

Attendees OrganizationSabin Hitimana Hobuka

Alice Mukabalisa Hobuka

Ntare Dau Kivu

Christian Munyabuzang Partners in Health

Binjamin Muhoza Partners in Health

Nicole Rulyahana SIECO

Albert Rwego Transparency - Rwanda

Jean Claude Rugera Norwegian Peoples Aid - Rwanda

Rajeev Aggarwal TBIF

Ntare Karitanyi Hobuka

Theonste Ntalindwa ATech

Stevenson Mugisha The New Times

Philotele Gahire CITT/ KIST

J. Paul Kavuna CITT/KIST

Nicolas Pottier Nyaruka

Robert Nsinga RwandAir

Abraham Rumunzi Rwanda Focus

Attendees OrganizationAbbas Njama Tanzania Telcom Co (TTCL)

Is-Haq Abdulkadir Zantel

Moshi Amran Zantel

Idrisa Kinyagu Zantel

Bajuna Salehe IFM

Nadeem Juma E-Fulusi

Richard Mushi E-Fulusi

S R Kolla Get Set Consulting

Peter Baziwe My Data

Terence Silonda BIDCSuhail Sheriff Simbanet

RwandaSeptember 28

TanzaniaSeptember 29/30


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Feedback session takeaways

Access tobusiness skills

Access tofinancialresources

Access tomarkets

Access totechnical skills

Access tobusinessnetworks

Encouragingregulatoryenvironment

Participant comments Common themes

Were geeks. We need people who can market andcommunicate. At university we learned how to code, but our professors dont

know other things we need in the real world.

There is local money, but the networks are not transparent. I know I need some money, but I dont know exactly how much.

Nobody thinks we can do the jobs. We dont know when the tenders come out.

The government and the big companies would ratheroutsource to foreign companies than have locals do the work. There is no place for people to find my work.

The certifications people want are expensive. I have the skills, but Icant afford to pay the certificate fees.

The schools teach computer sciences using theoryon thechalkboard and from bookswe dont get practice.

I dont know how to find someone who can check my code.

These networking opportunities are priceless. If we worked together we could have capacity for big jobs. I wouldnt tell someone my idea, because they might steal it. We need to be organized to talk to government. I need to talk to someone who has done it before. We need some mentors.

There is no legal protection for intellectual property. The government doesnt make the companies work with us.

Need to partner withbusiness professionals

Need practical advice

Need connections tofunders

Need mentors forbusiness model review

Need forum fordiscussing andpublicizing ideas

Need to developcommunities of trust toencourage idea sharing

Need trustedintermediaries forrating, referring, andvalidating products andservices

Issues

Similar themesacross thecountries


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Emerging interventions

Provide seedcapital culture

Governmentcontractingsmall businessset-asides

Create networkgroups andevents

Support skillsdevelopment

Knowledge basefor businessesin the region

Description Issues Addressed

Provide funds (andexpertise) for entrepreneursto take demos to fullconceptualization

Government tenders couldrequire that certain classesor value of services beprovided by micro and smallbusinesses

Create organizations andevents that bring togetherICT entrepreneurs

Create spaces forentrepreneurs to work andmeet

Provide on the job trainingand scholarships training

programs Develop integrated

computer sciencecurriculum (esp. Rwanda)

Document process to set upSMEs in each country,including key resources.

Write up local success

stories

Poor access to capital Poor access to business networks No R& D investment

Poor access to markets: customers

Access to business networks Poor representation in policy

discussions

Access to technical skills: sometechnicians need to update

knowledge and qualifications, self-taught technicians may not be ableto afford certifications to prove skills

Need practical and business skills

Poor access to business skills

Potential PartnerOrganizations

Local angel investors;chamas, mulitlateral andbilateral donors; diaspora

National and provincialgovernments; multilateraland bilateral donors

Business leaders;universities and colleges;incubators, donors andfoundations

Large corporates,universities and technical

colleges; training firms,donors and foundations

Business incubators (e.g.,iHub); universities;successful entrepreneurs;bilateral and multilateral

organizations

Intervention

Potential interventions with donorcommunity leadership


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Next steps

Secondroundsessions

Kenya Tuesday, October 19 Uganda Thursday, October 21 Tanzania Tuesday, October 26 Rwanda Thursday, October 28

Draft firstround

First full draft available for next consortium teammeeting during the week of October 4-8


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KENYA SESSION DETAILS


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Kenya attendee profile 14 September 2010

Date 14 September 2010

Location Nairobi, iHubTime 2 sessions:

- 10am-12pm

- 2pm-4pm

LeadModerators

Attendance

(2 sessions)

Ory Okolloh (Excelsior)

AdditionalModerators/Participants

Victor Gathara (UKaid)

Lauren Rawlings (Excelsior)

Tim Kelly (infoDev)

Lucy Mbaye (Excelsior)

Total attendance Experience within ICT industry

Type of ICT services provided Company size

2529

Surveyed

participants

Javier Ewing (Excelsior)

4

3

8

4

4

2

0-2 years

2-5 years

5-10 years

10-20 years

20+ years

N/A

1

4

1

2

7

0-50

50-100

100-500

500 5,000

5,000+N/a or non-profit

109

8

7

7

Software

Content

Mobile

Security

Network

12

Respondents could select more than one category; other categories selected:Non-technical (5), Other (3), Hardware (3), Data Centers (3), BPO/Call Centers(2)

86%

responserate

Annual

revenues, USD

thousands

Number of participants

Number of surveyed

participants



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Takeaways from Kenya sessions 14 September



Access tomarkets




Issues raised Interventions suggested

Common themes Understanding investorrequirements

Forecasting financial needs Need to educate investors

Need virtual market places Need market data Finding trustworthy

suppliers/partners

Self-taught technicians maynot be able to affordcertifications to prove skills

Need ICT-specific businessnetworks

SME need and contributionsoverlooked in policydiscussions

Create directory of people withbusiness skills (lawyers,accountants, etc) who are willing towork with entrepreneurs

Revolving fund for seed capital;create seed capital culture

Partnerships with vendors toreduce working capitalrequirements

Show and Tell sessions topresent demos, not just ideas

Provide on the job training andscholarships for formal training/continual education programs

Develop ICT-specific businessnetwork

Designate a formal SMErepresentative to participate in ICTpolicy discussions

Need mentors forbusiness model review

Need to developcommunities of trust toencourage idea sharing

Need practical advice(e.g., how to register abusiness)

Need forum fordiscussing andpublicizing ideas

Need trustedintermediaries for rating,referring, and validatingproducts and services


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Intervention capture sheet Access to business networks

Date 14 September 2010Location Nairobi, iHub

Time 10am-12pm

Participants Fabian and others

Intervention name Improving access to businessnetworks

Issue type: Access to business networks

Current states Idea generation

Issues to be addressed Description

Successful interventions Resources required

Other efforts Expected impact

Lack of mentoring large business not interested in partnering with small business More resources on IP education Facilitate sharing ideas in safe environment

Provide safe environment within the context of seed fundingso that there is incentive and a penalty for violation e.g.

similar to Chama network

Share case studies of open businesses and successful onesespecially local

Scorecard for SME procurement for big business

AIESEC as an example of network Digital villages as outreach but can entrepreneurship be

linked to this e.g. show and tell not just in iHub type spaces

Create multiple idea sharing environments e.g. business clubsin school, speed dating equivalent, match making site.

More heres how to get to the next step kind of documentation

Ability to leverage business networks

Moderator - Ory


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Intervention capture sheet Access to finance


Time 10am-12pm

Participants Victor (UKaid)Daniel

SaudEvansAhmed

Intervention name: Encouraging environment for seedfunding; commercial/trading finance

Issue type: Access to finance





Ability to raise seed/Series A financing Access to trade/commercial finance (e.g., invoice financing,

bonds for contract for major vendors)

Leverage Kenyan resident and diaspora successful businessleaders as angels; major Western programs e.g., Google

Series B financing programme in EA

Partnerships with banks and vendors to structure financialvehicles

Silicon Valley culture of raising funds and access tomentorship

Angel identification and roles/responsibilities delination Process to bring transparency to metrics and development

milestones

Most financial instruments are essentially non-convert debt,and are seemingly scarce

Invoice financing is also not popular

Significant headway against bootstrap challenge Considerable set of entrepreneurs graduating to Series B

early VC stage

Moderator - Javier


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Intervention capture sheet Access to human capital


Time 2pm-4pm

Participants SimonMark

JamesJames

Intervention name Upskilling young businessmanagers

Issue type: Access to business and technical skills





Business and client development Project management skills Certification is too expensive for many entrepreneurs Employers and potential suppliers look for certification instead

of proof of skills

Project management classes and mentorship (e.g., review ofworkplans/proposal)

Creative certification financing (e.g., forgiveness throughcommunity service, loans for certification)

None mentioned Strategy and project management mentors On-line web training facilities

None mentioned Greater competitiveness in proposals process Improved project fulfillment

Moderator - Javier


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Time 2 pm-4pm

Participants MartenJoseph

ZeblonDaniel

Intervention name: Mobilizing and using early capital Issue type: Access to financial resources





Lack of business skills Poor access to markets Little trust among entrepreneurs

e-Procurement: putting government contracts online to allowSMEs to see what is available and to build transparency and

trust

m-Education using mobile phones for delivery of training mLab building sustainable businesses in mobile apps Market analysis up to date market data

SME Solutions Centre (IFC) Rural Livelihoods plan (World Bank)

Tactical Technology Collective (Hivos)

Short-term projects with a focus on social change or buildingdonor awareness

Too much focus on museum applications, or over-fundedareas like AIDS

Kenya ICT Board challenge (not enough focus on SMEs)

Moderator - Tim


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Time 2 pm-4pm

Participants GopalAllan

SegeniKenJuliann

Intervention name: Mobilizing and using early capital Issue type: Access to financial resources





Access to early money Access to investors Communicating financial requirements Using invested capital wisely

Provide seed capital along with expert advice

Tandaa competitive grants for local content development Youth Fund

Google Foundation support for test message applications

Need successful ICT executives to mentor/advise start-ups Need donors to initiate matching/revolving fund alongside

indigenous investors

Ability to formalize business and attract further financing

Moderator - Lauren


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Time 2 pm-4pm

Participants GopalAllan

SegeniKenJuliann

Intervention name: Creating networks of ICTEntrepreneurs






Need people to provide feedback on ideas Need to understand latest trends and happenings Need trust-based community

Create ICT-specific networks Create Show and Tell events for demonstrating and

publicizing promising concepts

iHub BNI

Enablis

Physical location for convening (eg iHub, Digital Villages) Network manager

Feedback on ideas and business concepts Opportunities to meet potential supplier or partners

Moderator - Lauren


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UGANDA SESSION DETAILS


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Uganda attendee profile 16 September 2010


Location Kampala, Hive CoLabTime One session: 2pm-4pm

LeadModerators

Attendance

(2 sessions)

Ory Okolloh (Excelsior)


Tim Kelly (InfoDev)



11

8

Surveyed

participants


0

4

4

0

0

0

0-2 years2-5 years

5-10 years

10-20 years

20+ years

N/A

1

2

0

0

4

10-50

50-100

100-500

500 5,000


6

6

5

5

4

Mobile

Content

Network

Software

BPO

Respondents could select more than one category; other categories selected:Security (3), Data Center (3), Other (2), Non-technical (1)

73%

responserate

Annual

revenues, USD

thousands


Number of surveyed

participants




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Takeaways from Uganda sessions 16 September



Access tomarkets





Common themes Computer Scienceeducation does not provide

practical skills such asproject management

Need finance, marketingand other business support

No investment in R&D

Need virtual market places Need to establish credibility

of local talent

Need ICT business network Need local success stories Need mentors and advisors Need a place to convene

Start-ups and micro/smallbusinesses not able to bidon government tenders

Poor IP protection

More integrated curriculum Team up with marketing hackersand other business experts

Develop certification and ratingsystem


IdeaLab Celebration of success ICT Business clubs at universities

Require government contractors topartner with small businesses

Increase government interactionand lobbying

Need mentors forapplication and ideareview

Need communities oftrust to encourage idea

sharing

Need practical advice(e.g., how to register abusiness, how to dogovernment tenders)

Need forum fordiscussing and

publicizing ideas

Need trustedintermediaries for ratingand referring productsand services


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Date 16 September 2010Location Kampala, Hive CoLab

Time 2 pm-4pm

Participants

Intervention name: Creating networks of ICTEntrepreneurs






Need people to provide feedback on ideas Need to understand latest trends and happenings Need trust-based community Less focus on capital raising

Create ICT-specific networks Developer/app showcase iHub-type place IdeaLab

iHub Cape IT Initiative

Mobile Monday IdeaLab

Physical location for convening (Hive CoLab) Network manager

Feedback on ideas and business concepts Opportunities to meet potential supplier or partners

Moderators Javier & OryDouglasMichael

SolomonRichardArnoldEmmanuel

JosephSimon

RevenceDanielTim (infoDev)Lauren (ExF)


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Intervention capture sheet Access to business markets

Date 16 September 2010Location Kampala, Hive CoLab

Time 2 pm-4pm

Participants DouglasMichael

SolomonRichardArnoldEmmanuel

JosephSimon

RevenceDanielTim (InfoDev)Lauren (ExF)

Intervention name: Small business tender support Issue type: Access to markets





Need to understand tender process Need help preparing tenders Need to develop credibility of local small businesses

Increase interaction with government Mentoring on project management and tender process

Business Uganda Development Services (BUDS) programto help small businesses respond to tenders. No longer

active.

Successful entrepreneurs Government liaison

Local small business contracted for government work

Moderators Javier & Ory


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RWANDA SESSION DETAILS


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Rwanda attendee profile 28 September 2010


Location Kampala, Kigali Institute ofScience and Technology

Time One session: 10am-12pm

LeadModerators

Attendance

(2 sessions)




17

14

Surveyed

participants


2

9

2

1

0

0

0-2 years3-5 years

6-10 years

11-20 years

21+ years

N/A

0

1

0

0

10

30-50

50-100

100-500

500 5,000


7

4

4

4

2

Software

Network

Hardware

Non-tech.

3 tied

Respondents could select more than one category; other categories selected:Data Center (2), Mobile (2), Other (2), BPO/ Contract Center (1), Content (1),Security (0)

82%

responserate

Annual

revenues, USD

thousands


Number of surveyed

participants



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Takeaways from Rwanda sessions 28 September



Access to

markets


Access tobusiness

networks



Common themes

Computer Scienceeducation does not providepractical skills such asproject management

Need introductions to thepeople who have money toinvest

Even local clients would

rather hire a foreigner than aRwandese company for ICTproject

University training is verytheoretical with little practiceor experimentation

RICTA (the current ICTnetwork) doesnt provide

any services to members Need mentors and advisors

ICT4D policy is focused oninfrastructure; does not helpSMEs

Government tenders are toohard for SMEs to respond

Poor IP protection

More integrated curriculum Internships

Three-year tax holiday forbusinesses started by youngRwandese (5 years for females)

Develop certification and rating

system Require government contractors to

partner with small businesses

Provide more access to computerlabs and upgrade equipment


Increase government lobbying forSME

Need practical skills

Need mentors forfeedback on technicaland business ideas

Need communities oftrust to encourage ideasharing

Need trustedintermediaries for ratingand referring productsand services


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Intervention capture sheet Access to financial resources

Date 28 September 2010Location Kigali, KIST/CITT/TBIF

Time 10 am - noon

Participants SabinPhilotele

NtaroChristianBinjaminStevenson

AlbertRajeev

NicoleNtareTheonsteJean Claude

AliceJ.Paul

NicolasRobertAbraham

Intervention name: Startup tax break Issue type: Access to financial resources





Even if it does not take much capital to start a business, thereneeds to be enough to keep the business going in the early

days

Banks will not lend without collateral

Provide a tax holiday for young entrepreneurs starting abusiness. For the first three years after registration (five years

if business owner is female) business income will be be tax

exempt.

None mentioned SME lobbying

Local small businesses will be able to re-invest more of theirearnings into their business the first few years.

Moderators Javier & Lauren

None mentioned


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Intervention capture sheet Access to business network


Time 10 am-noon


NtaroChristianBinjaminRobert

AlbertRajeev


AliceJ.Paul

NicolasStevensonAbraham

Intervention name: Business associationstrengthening

Issue type: Access to business network





Poor business networks and access to investors Current association does not provide enough services to

warrant membership dues

Does not meet needs of SMEs

Re-launch the ICT business association with a series ofprograms that are valuable to members, eg, negotiating

preferential rates for training for SMEs

None mentioned New leadership or management for association Support for programming

Improved access to finance, business contacts, informationand mentors through the network


Rwanda ICT Association (RICTA)


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Intervention capture sheet Access to skills


Time 10 am-noon


NtaroChristianBinjaminRobert

AlbertRajeev


AliceJ.Paul

NicolasStevensonAbraham

Intervention name: Enhancing computer scienceeducation

Issue type: Access to business and technical skills





Computer science curriculum is too theoretical Students do not learn the specialist skills required in industry Students do not have opportunities to do much practical work

or experimentation Students do not learn business skills

Internships More integrated curriculum

None mentioned Businesses willing to work with student interns Curriculum development specialist

Soecialist training and certification courses

Graduates will be better prepared for real world IT work


None mentioned


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TANZANIA SESSION DETAILS


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Tanzania attendee profile 29/30 September 2010

Date 29/30 September 2010

Location Dar es Salaam, Heritage HotelTime Two sessions:

29 Sept 7pm-8:30pm

30 Sept 10am-12pm

LeadModerators

Attendance

(2 sessions)





11 11

Surveyed

participants


1

5

4

1

0

0

2

2

1

0

5

10-50

50-100

100-500

500 5,000

5,000+

N/a or non-profit

5

5

3

3

2

Mobile

Software

Network

Content

3 tied

Respondents could select more than one category; other categories selected:

BPO/ Contact Center (2), Data Center (2), Hardware (2), Secutiry (1), Other (1),Non-Technical (1)

100%responserate

Annual

revenues, USD

thousands


Number of surveyed

participants


0-2 years3-5 years

6-10 years

11-20 years

21+ years

N/A

Ellen Olafsen (infoDev)

Jill Sawers (infoDev)

Steve Giddings (infoDev)


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Takeaways from Tanzania sessions 30 September



Access tomarkets





Common themes

Many guys who know ICTdont have skills for small

business.

I have a good businessidea, but I dont know how to

do the analysis.

Even with a degree I amnow paying for a businesscourse.

Investor community is onlyknown through informalsocial networks

Need to establish credibilityof local firms and talent

Need technical equipmentand software to practice

University computer labdoes not have modernequipment

Need ICT business network Need mentors and advisors

Start-ups and micro/smallbusinesses not able to bidon government tenders

More integrated curriculum Internships Access to specialized training

courses

Develop formal network of ICTangel investors

Develop certification and ratingsystem

Upgrade university computerfacilities and provide open accessfor students


Require government contractors topartner with small businesses

Increase government interaction

and lobbying

Need mentors forapplication and ideareview

Need communities oftrust to encourage idea

sharing

Need practical advice(e.g., how to register abusiness, how to dogovernment tenders)

Need trustedintermediaries for rating

and referring localproducts and services


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Intervention capture sheet Access to business skills

Date 29 September 2010Location Dar es Salaam, Heritage Motel

Time 7 pm 8:30 pm

Participants AbbasIs-Haq

MoshiIdrisaBajuna

Intervention name: Business skills development Issue type: Access to business skills, markets





Poor business skills Provide business skills relevant to entrepreneurs

Foundation for Civil Society has a business training course Funds (grants/loans) for course subsidy/scholarships

Greater early stage business success


Many other programs to provide business skills but they aretoo expensive

World Bank incubator will provide mentorship and skillsdevelopment, opening in March 2011


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Date 30 September 2010Location Dar es Salaam, Heritage Motel

Time 10am-noon

Participants NadeemRichard

S. R.PeterTerenceSuhail

Intervention name: ICT SME Association Issue type: Access to business networks, markets, andfinance





Only informal access to investor networks Need to develop credibility of local small businesses Need to know who peers and potential partners are

Create an association of ICT entrepreneurs

None mentioned Dynamic group leadership Support for programming

Successful business leaders willing to invest in startups andprovide mentorship

Local small business are able to access markets, information,and finance through the association


World Bank incubator will provide mentorship and skillsdevelopment, opening in March 2011 value proposition

seemed to appeal to entrepreneurs considerably


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APPENDIX


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DRAFT page 34

Session agenda

Topic Group size Objectives

Provide brief overview of project and workshopobjectives, ground rules, and agenda

Introduce each other and break the ice

Full groupIntroduction

Provide summary and way forward Full group

15

5Next steps

A

Determine profile of participants

Rank order issues to focus on issues of greatestpotential impact

Full groupIssue kick-off 15B

Understand root causes and provide examplefor breakout session

Separate into teams to work on additional issues Breakoutgroups

Breakoutdeep-dives

45C

Understand root causes for each issue area

Understand current status of interventions, best-in-class examples and develop new solutions

Report insights from breakout discussion Develop full group consensus on findings and

priorities

Full groupBreakoutpresentations

25D

E

Timing(minutes)


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Five minute surveyHelp us profile the East Africa ICT Entrepreneur space. This quick survey is a small but important stepthat will allow us to know:

Who are the key current and up-and-coming leaders Where opportunities exist to facilitate positive interactions with the industry

excelsior - ea ict - 20101001 round 1 feedback sessions (ke, rw, tz, ug)

Documents