OPTIMISED EFFICIENCY FOR A NEW AFRICA

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We are Executive Assist Ltd.We provide Professional Business Services across Africa

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Welcome

About Us

Our Mission

Executive Assistance

The 24/7 Hot Desk

Business Admin Support

Employee Benefits Package

Business Travel Management

Going Digital

Contact Details

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WHO ARE WE

Executive Assist Ltd is a professional business services provider with a clear vision to provide our clients with world leading practices adapted to work in Africa.

Our range of services are designed to support a large variety of businesses from multi-national enterprises to starts-up and individuals.

Based in Nairobi, Kenya, we are building capacity to have a presence in all major cities across Sub-Saharan Africa.

We are on a mission to help make Africa a great place to do business.

ABOUT US

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Our vision is to support the growth of Africa by assisting businesses improve their performance and efficiency.

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Our Mission To provide African business leaders and organisations with convenient, affordable and highly professional support services to keep their businesses moving forward.

To always be there with the right solutions for our customers at all times, day and night.

Our Core Values We are driven by Efficiency that supports growth.Innovation that makes a better work-life balance.Reliability that is realised by having someone available for our clients 24/7. Passion to understand our client’s needs and support them to build a better Africa. Commitment to add value at every opportunity.

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We believe the purpose of an EA is to conserve a client’s time and promote the corporate image by representing the client internally and externally, providing liaison between the client, key executives, employees, stakeholders and to be the right hand of the client in facilitating, coordinating and adding value to his/her business and lifestyle needs.

Our management team comes with over 20 years combined Executive Assistance and Business development experience in working in high tempo business environments including London, Dubai and Boston.

Our experience allows us to bring these expertise together to provide our clients with well-trained and innovative professionals that will hit the ground running in any organisation. We train all our staff with the aim of making sure they seamlessly integrate into the clients’ office with very minimal disruption to the working routine.

Our Executive Assistants are available 24/7 for: • Emergency or Short term cover • Additional cover for peak business seasons• Project start up administration and support• Change management and support

Executive Assistance

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“At very senior levels, the return on investment from a skilled assistant can be substantial. Consider a senior executive whose total compensation package is $1 million annually, who works with an assistant who earns $80,000. For the organization to break even, the assistant must make the executive 8% more productive than he or she would be working solo—for instance, the assistant needs to save the executive roughly 5 hours in a 60-hour work week.

In reality, good assistants save their bosses muchmore than that.”

The Case for Executive Assistants - Melba J. Duncan

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Hot Desk - 24/7Our Hot Desk will assist you and your employees to manage your every need from business and business travel to lifestyle and leisure requirements. We have agreements with the best service providers to ensure value for money and reliability.

Services available on the Desk include but are not limited to: • Administration Support• Research• Business Travel Management• Event Management• Errand running• Food ordering services• Secure document pick up and

delivery

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Our customer promise is that you will be able to speak to a real person from our team, 24 hours a day, 7 days a week.

We are committed to making ourselves the easiest company to contact in Kenya by having 7 ways through which you can directly speak to or leave a message for one of our agents.

You can contact us in the following ways:Call on our Hot Desk - +254 705 106 900 Skype - Executive-Assist KenyaEmail - info@executiveassist.co.keInbox our Facebook - ExecAssistAfricaDM our Twitter - @exec_assistWhatsapp - +254 717 753 910 LiveChat - Available at www.executiveassist.co.ke

PROFESSIONAL SUPPORT 24 HOURS A DAY

#THEREALWAYS

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WE ARE AVAILABLE 24/7 SO SOMEONE WILL ALWAYS BE HERE TO TAKE YOUR CALL.

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If your team needs to meet a deadline and they need some extra hands, we are here to help process documents, conduct research and other tasks that will free up time to focus on other important tasks.

Instead of calling multiple vendors to get quotes or information for whatever you need, make ONE call to our 24/7 Hot Desk and we will get you the best quotes from our list of certifed suppliers within minutes.

We can help your office manager in delivering urgent documents via a specialised courier service.

Our Concierge team goes the extra mile in providing the same services to your clients as part of your Client Relations programme.

We assist your Marketing and Business Development teams in showcasing the true spirit of your brand through innovative events, bookings and reservations in exclusive restaurants. We will also assist you in organizing ‘thank you’ events like coordinating a trip to a premiership game in the UK to show gratitude to your loyal clients, which will in turn promote your brand and foster brand loyalty from your clients.

Our event management services include, but are not limited to:

• Product launch events• Press conferences• Corporate team building activities • Seasonal work events (Christmas

party, summer ball, family days)

ADMINASSIST EVENT MANAGEMENT

BUSINESS ADMIN SUPPORT

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EMPLOYEE BENEFITS PACKAGES

Why not show your appreciation to your employees with an Enterprise Account designed to work as a benefit package for your staff. We can create a tiered system to represent different levels of benefits for your Senior Executives down to the Frontline staff.

Your staff will have a set number of requests and services available to them to use when they need them the most. The Employee Benefits Package gives your employees access to a selcted range of our services. Each pakcage is tailored around your employee’s needs.

It goes without saying that employee incentive and benefits programs have an excellent record of ensuring that employees remain motivated and assist in boosting levels of engagement, productivity and most importantly, organizational loyalty.

Happy employees take ownership of their work and this in turn increases productivity. The appropriate use of technology along with good business systems and processes will encourage your employees to love what they do and always strive to do better.

We have developed a theory based on the simple concept of all the services we provide and what they could alternatively mean for your employees. We call it “the happy efficient people theory.”

“Happy, well appreciated, well trained, well supported and well motivated employees produce results consistently”

TAFADZWA CHIBAMU CEO EXECUTIVE ASSIST LTD

Happy Efficient People

Benefits include• Business Travel Management • Desk research • Food ordering services• Bookings and reservations• Errand running including - Dry cleaning/Laundry pick-up - Personal shopping and Grocery - Childminding - Ordering flowers and gifts - Hospital visits - House sitting - Secure documents pick-up

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Our team is available to run errands that would potentially keep your staff from concentrating on their core responsibilities at peak business periods.

Time is valuable and we want to keep your employees doing what they do best. Our team is available for any task, big or small.

Errands include, but are not limited to: • Document delivery and pick up. • Laundry/Dry cleaning• Gifts - Flowers for staff special occasions • Picking up office supplies •

ERRAND RUNNINGRESEARCH

Low level Research is part of everyday activities in most offices. Issues are likely to arise when the office has a busy period during which decisions on priority work have to be made.

Our team is trained on various research methods to ensure that results are produced quickly and accurately.

We have the capacity, so let us spend time making calls and searching the internet for information while your team concentrates on moving on with all the other keys business activities.

Research activities can include: • Customer satisfaction surveys• Price matching • Procurement for products and services “Time is the most

important resource you have. Let us help you manage it Effectively ”

WE CAN DO THE LONG, ’BORING’ BUT NECESSARY TASKS

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SOME PEOPLE CALL IT WORKING LATE, WE JUST CALL IT WORK.

#THEREALWAYS

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Executive Assist Ltd offers bespoke training and development services for Executive Assistants, Reception and front of house staff. Customer service across Africa is still developing and in most cases ignored. We believe that every member of the organisation is a Brand Ambassador and should reflect the organisation’s core values in every interaction, internally and externally.

A well trained and proactive EA will be the driving force behind your senior management and the rest of the office. We can assist in helping your company’s EA/PAs develop the skills they need to perform their job at a higher standard. The Receptionist and Front-line staff can be the difference between you getting that new client that will change your business and losing them to your closest competitor.

We provide in-house training in customer service and business communication skills over the phone and in person to keep the brand experience filtering throughout the organisation. Our training team specialises in:

TRAINING & DEVELOPMENT

• EA & PA training• Reception operations • Customer service • Complaints handling and

resolution• Business communications• Telephone training• Corporate social media

engagement

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BUSINESS TRAVEL MANAGEMENTExecutive Assist Ltd is perfectly placed to handle all your business travel needs. We have extensive relationships with airlines both commercial and private charter, travel agencies, private car services and major hospitality organisations Globally.

Executive Assist can handle Door-to-Door business travel management from any part of the world at very competitive rates even at short notice.

We currently have arrangements and partnerships to provide the following services: • Business air travel bookings• Private Jets and Helicopters• V.I.P airport lounge access worldwide• Hotel and private serviced apartments bookings • Chauffeur airport pickups • Luxury and premium car hire

EXECUTIVETRAVELPLUS

Our Travel+ Service is tailored for organisations hosting V.I.P clients or project owners hosting investors. This service is designed for clients that recognise that the complete travel experience is paramount to the outcome of their business with visitors. We can arrange to have one of our executive assistants meet with visiting clients or investors on your behalf at the airport and provide them with 24/7 access to our Concierge desk service and PA cover in person when required.

This means your visitors can make requests on the Executive Assist Hot desk using your EXECUTIVETRAVELPLUS account.

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· Full access Executive Assist Business Travel Management service

· Express Hotel check-in at selected partner hotels. We will check-in on your visitors behalf, prepare the room including a carefully selected welcome gift and deliver any necessary documents to their room.

· Airport Pickup We dont just send a driver, the assigned EA will be at hand to receive the visitors. This not only helps us get feedback on your journey, it will also serve as an opportunity for the designated EA to get information that will be used to help organize and prepare for an upcoming meeting you may have scheduled. This is especially appreciated by travellers who like to get a full understanding of their itinerary right away.

· 24/7 Executive Assistants CoverWe will assign one of our executive asistants to support your clients’ visit for the duration of their stay. It will be just like having their PA on the trip.

· Leisure & Lifestyle ManagementIf the opportunity arises, our team will be at hand to organise, book and provide assistance for any downtime activities your visitors may be interested in including: • Golf days• Safari Tours• Private Fishing trips • Access exclusive restaurants • Tickets to events

EXECUTIVETRAVELPLUS

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Africa is going through a digital revolution. As a continent, we are adapting new technologies like cloud computing and mobile application into businesses much faster than most of the larger economies.

Understanding the true benefits of digitisation is still at different levels. Companies that took full advantage have an edge over their competitors. The term ‘Evolve or Die’ has never been more relevant.

At Executive Assist Ltd, we pride ourselves in ‘thinking digital’ and promoting the use of new technologies to improve efficiency throughout the office.

We challenge our staff to go out and find, develop and implement ideas that will make even the most simple of processes a fraction faster and more effective.

We can assist your business design and adopt new business management and operation systems that will make your business move faster into the digital age. Kenya is renowned for its achievements in leading IT development across Africa and we are proud to join and fuel the revolution.

GOING DIGITAL

Understanding the power of Digital and Social Media integration into your daily business operations can have adverse changes in how you connect with you customers as an organisation. Customers demand more interaction and it’s your duty as a service provider to take your service to them on whatever digital platform they prefer.

Our business consultancy team led by our CEO, will meet with you to discuss the following:

• Creation, evaluation and implementation of ideas which deliver results

• Business digital process development and system selection

• Identifying and finding your audience• Turning monologues into dialogues via web and

social networks• Measuring value and worth• The engagement loop and how to exploit it• Developing a programme for continuous

improvement• Evaluating KPIs and fiscal achievement

“It is important for a business to understand the difference between IT Strategy and Digital Strategy planning.”

Tawanda Sibotshiwe - CTO Executive Assist

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Optimized Efficiency: Services designed to realise your business’s true potential in Africa.

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“Africa is evolving at an alarming rate. Our thinking has to change to keep up with the surge in demand from growing economies.

Executive Assist Ltd exists to improve the way we do business in Africa. Inefficiency and redudant processes have been a contributing factor to the speed in which business has evolved across the continent.

This service is not about Luxury, its about performance. Its for companies who want to get the edge on their competition.

Often business leaders have made themistake of not accounting for every moment their staff spend at work. Time is money, and the quickest way to make money, is to save money.”

TAFADZWA CHIBAMU CEO|EXECUTIVE ASSIST LTD

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Get in Contactwww.executiveassist.co.ke

Kenya Head OfficePark Place, 5th Floor 2nd Avenue, ParklandsP.O Box 38106-00623NairobiKenya

info@executiveassist.co.ke+254 705 106 900+254 717 753 910

Executive Assist Ltd is part of the Eronia Inc Group©2015 Executive Assist Limited. Registered in Kenya Company No. CPR/2014/149342