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Executive Manager’s Report

S U M M E R E D I T I O N

Welcome everyone to a new year at Greenhill Estate!

2017 is going to be an exciting year in many ways. For

those of you that have been here at Hillside for some time,

you have seen several changes already over the past few

years, some of which you may have been happy about,

and some not so much! However – on behalf of the

Directors and myself may I say that 2017 will see Hillside

at Figtree and Greenhill Manor evolve; will update its look,

and will endeavour to maintain the high standard of

excellence in aged care that we have become known for

in the Illawarra. Having a mother in aged care myself, I

know what is important to me. Wanting the best for your

loved one when entrusting us with their care is something

we as children don’t take lightly!

I have already had the opportunity to meet with many of

you and I encourage you all to talk to both myself and

Janine regarding your concerns. As the Care Manager

for both Hillside and Greenhill Manor, Janine travels

between both sites several times a day, and is primarily

responsible for the care of the residents. For myself, I

oversee all aspects of both facilities, including the

operational side, financial, processes and procedures,

staffing and of course the care of our residents as well.

I look forward to continuing to meet with all families and

visitors over the coming months, as well as welcoming

new residents not only at Hillside but at Greenhill Manor

as it continues to grow with new residents arriving daily.

Thank you

Jenny Graham

Executive Manager

I N T H I S I S S U E

Executive Manager’s Report 1

Care Manager’s Report 2

General News 3

Staff Profile 4

Leisure and Lifestyle Update 5

Sales Update 6

Greenhill Manor – Photos 6

Photos 7

The Lighter Side 10

Chef’s Corner 11

In Memory 12

Complaints Resolution 12

Need to talk to us? Here are some numbers to keep handy: Reception 4239 5400

Hillside Press 1

Greenhill Manor Press 2

Jenny Graham 0409 897701

Janine Holmes 0417 492185

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Care Manager’s Report

Well I’ll start with the old cliché “Doesn’t time fly!”. Well it has for me having been working for Greenhill Estate for a month already. For those of you that I haven’t met yet, my name is Janine Holmes and I am the Care Manager for both Hillside at Figtree and Greenhill Manor. Having heard so much about Hillside and living locally, meant that this was a great opportunity for me, and whilst Barbara will not be around as often, you will still see her on her regular visits in her new role. For now she is having a well earned holiday. So what’s changed?

As with anything in life – that old adage “nothing stays the same” is so true. People come and go, and with all the best intentions in the world, systems we put in place, may not always work and things have to change again! Aged Care is one of those industries that is ever evolving, whether legislation enforces big changes, or whether it’s a simple in house change, be assured that it’s always with the resident in mind, to ensure you are provided with the best care possible. So what changes are happening here?

Some changes are small and unseen, or done in the background, some will be more noticeable. As explained in the Resident and Representative Meeting at Hillside recently, you will see some changes relating to our name, logo and of course the long awaited staff uniforms! For Greenhill Manor we have just installed key pads on the external entrances enabling ease of access for all visitors. Our Greenhill Channel is up and running, just go to channel 90 on your televisions to see the menu and the activities of the day. Our Conservatory has new furniture and a temporary coffee machine until our new one arrives shortly. Umbrellas will also be delivered next week for the Courtyard outside the Duchess Salon. We have employed new staff starting next week and new activities are being planned for next month including golf and cooking! I would also like to thank Mark North for engineering “golf hole cups” to allow us to turn our Lodge courtyard into a putting green. With more ingenious ideas being discussed we are confident you will see new and exciting activities coming soon. So if you have any ideas please let us know. So please don’t be alarmed by change, new faces bring new ideas and as they say “A change is as good as a rest”! So I hope you’ll join me in embracing the changes, and I look forward to my new role and getting to know all of you. Thank you

Janine Holmes Care Manager

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General News

We want to ensure that all residents and family members are kept informed of what is happening at Hillside and Greenhill Manor. With new residents arriving all the time we will provide information on this page to keep our new readers informed of general housekeeping information and as a reminder to all of our current residents and visitors. Parking at the Main Entrance We understand that parking is limited at times, however parking at reception is only permitted when picking up and dropping off at and should be limited to 10 minutes only. Signing In Please ensure you sign in when visiting as well as when you take your loved one(s) out. This provides us with the necessary information we need in case of an emergency.

If you are sent a new medicare card, please advise Reception so that we may update our records. Thank you Making Calls from your Room Don’t forget to dial ‘0’ before all numbers when making outside calls. Meals for Visitors At Greenhill Estate we encourage friends and relatives to join your loved ones for lunch and/or dinner. We just ask that, where possible you advise us 24 hours in advance so that we may organize seating and catering.

Simply call Racheal or Luke at Reception and they will let you know the choices available to you on the day.

Whilst we would love our staff to stay here forever, unfortunately some choose to spread their wings and leave our nest! To those we wish them every success and happiness for their future. Of course this means that we get to see new staff come on board and be a part of the Greenhill Estate family. So we would like to welcome the following new members of staff. Please get used to knowing them as they get used to knowing all of you! Reagan Rentura - RN Sue New – Leisure & Lifestyle Assistant Kabirat Abdulganiyu - RN Louise Ragnoli – Team Leader People & Culture David Gill – Maintenance Kim Meiers – Team Leader Vanessa Hurley - RN

We would also like to welcome Tiana and Tom from Agewell Physiotherapy. Both Tiana and Tom will be on site 5 days a week covering all residents in both Hillside and Greenhill Manor.

http://www.agewellphysiotherapy.com.au/

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Staff Profile

Kim Grainger

Hello there, My name is Kim Grainger and I am the Team Leader at Hillside. I have been working in aged care for 9 years and thoroughly enjoy this line of work. I have specialised in working with residents with Dementia during this time at both IRT and Villa Maria. I enjoy making the residents feel at home and ensuring they are living their life to the fullest. I grabbed the chance to further my career as a Team Leader at Hillside and I have now been here 8 months. I have a terrific relationship with all residents. I am very resident focus and nothing is ever a bother for me so don’t ever hesitate to ask me for anything. You are all lovely residents and have made my employment here at Hillside all that more pleasurable. I look forward to what the year has installed for us.

Racheal Dougherty

Hi my name is Racheal I am the Receptionist at Hillside Figtree. I have been working at Greenhill Estate since May 2016 and before working at Hillside I worked as a Legal Secretary in Canberra. I love having a chat with all the family members and residents at Hillside. My favourite part is that this is a community and seeing the residents every day you do feel like you are a part of their family. I enjoy having a joke and a laugh with residents and families and if I can end every day seeing a resident with a smile on their face, it makes my day, and is the reason why I love working in aged care. If there is anything I can help with please feel free to email myself at [email protected] or phone 42395400.

mailto:[email protected]

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Hillside and Greenhill Manor Leisure and Lifestyle Update

Hillside

My name is Sue New and I am the Leisure and Lifestyle Assistant at Hillside.

have lived in Camden all my life. I worked in the aged care/ disability sector

for 4 years, and prior to that I was a golf instructor. I am currently completing

my Bachelor in dementia care. I started at Hillside four months ago on work

placement before taking up a position as a Leisure and Lifestyle Assistant.

Linzy is currently on holidays so I am very busy maintaining this month’s

calendar. Due to the extreme heat condition, we haven’t been able to take clients out on their

scenic bus trips, but hopefully weather permitting we’ll be out on the road next week. At Hillside,

this month residents have enjoyed a full program with 3 birthdays, Chinese New Year, and

Valentine’s celebrations, as well as the popular activities of bingo, find a word, walking group,

happy hour, pancake making and lots more. We’ve enjoyed 2 concerts – Happy Beats on

Valentine ’s Day and Wrinkles and Rockers. Our choir are back practicing and although a little

rusty at first, we are now getting back in the rhythm.

The sunshine group have enjoyed painting, music therapy and concerts, with some new ideas being looked at for next month, examples being pet therapy, high school petting zoo where they’ll be able to interact with the animals and the students.

Greenhill Manor

Hi, I would like to take this opportunity to introduce myself. My name is Josephine, Jo is a lot easier. I have worked in the Aged Care Industry for 12 years. I have been employed at Greenhill Manor for four months as a (PCA). I am now undertaking a new role, assisting Linzy and Sue with the Leisure and Lifestyle Activities.

I will be at Hillside Saturday and Sunday, and Greenhill Manor Monday, Tuesday and Wednesday. We will be doing our regular activities such as Morning Exercises, Bingo, Craft, Walking Group, Knitting Group, Happy Hour, Cooking activities, Reminiscing and Word Activities. We will also be Gardening, as we have our raised Garden Beds ready to go!! There will be Concerts and Bus trips organised as well.

I look forward to meeting and getting to know everybody. Please if you have any questions, feel free to ask me and I will assist the best I can. Thankyou Jo

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Sales Update Happy New Year Everyone! Last year saw the opening of our new facility Greenhill Manor and I have been extremely busy welcoming new residents and families since it’s opening in October. We are already half full and I would like to welcome all our new residents so far, and we look forward to welcoming more ladies and gentlemen in the coming months.

Greenhill Manor’s website is up and running - www.greenhillmanor.com.au and if you know of anyone who would like to have a look around either Hillside or Greenhill Manor please pass on my number 0409 180 226. Thank you Nicki McKeowen Customer Service Manager

Greenhill Manor – Activities

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Photos

As usual our Christmas festivities were a lot of fun and everyone enjoyed the Christmas

lunches held at Hillside and Greenhill Manor.

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The Lighter Side

When I'm an old lady, I'll live with each kid,

And bring so much happiness just as they did.

I want to pay back all the joy they've provided.

Returning each deed! Oh, they'll be so excited!

When I'm an old lady and live with my kids.

I'll write on the walls with reds, whites and blues,

And I'll bounce on the furniture wearing my shoes.

I'll drink from the carton and then leave it out.

I'll stuff all the toilets and oh, how they'll shout!


When they're on the phone and just out of reach,

I'll get into things like sugar and bleach.

Oh, they'll snap their fingers and then shake their head,


When they cook dinner and call me to eat,

I'll not eat my green beans or salad or meat,

I'll gag on my okra, spill milk on the table,

And when they get angry I'll run if I'm able!


I'll sit close to the TV, through channels I'll click,

I'll cross both eyes just to see if they stick.

I'll take off my socks and throw one away,

And play in the mud 'til the end of the day!


And later in bed, I'll lay back and sigh,

I'll thank God in prayer and then close my eyes.

My kids will look down with a smile slowly creeping,p

And say with a groan, "She's so sweet when she's sleeping!"

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No-Bake Crispy Chocolate Peanut Butter Balls INGREDIENTS Servings: 40-50 ½ cup salted butter, softened 2 cups creamy peanut butter 3 cups icing sugar 3 cups crispy rice bubbles 2 cups chocolate chunks (preferably dark), for coating PREPARATION 1. In a large microwave-safe bowl, add the butter and peanut butter. Microwave for 1

minute. 2. Using a fork, stir together the melted butter and peanut butter until smooth. 3. Microwave additional 20 seconds, as needed.

4. Add the icing sugar and rice bubbles to the bowl. Gently mix together until fully

incorporated.

5. Using your hands, roll the mixture into approximately 40 1-inch balls. Place them on a wax paper-lined baking sheet and freeze for 15 minutes.

6. In a small microwave-safe bowl, add the chocolate chunks. Microwave for 60-75 seconds, stopping to check and stir every 30 seconds.

7. Drop the frozen balls in the melted chocolate one at a time, use a fork to roll around to ensure an even coating. Place back on a wax paper-lined baking sheet.

8. Garnish with additional rice cereal while the chocolate is still warm. Chill until the chocolate has set. 9. Enjoy!

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In Memory of those residents that have left us recently…

June Davis Jo Novy

Olga Lenehan Allison Hall

Gloria Masters

Comments, Complaints and Suggestions We view your comments, complaints and suggestions as an opportunity to identify any shortcomings and to implement improvements in the quality of service provided.

The Care Manager welcomes your comments and/or complaints and is the first point of contact for any of your concerns or suggestions. Please address your correspondence to:

The Care Manager Greenhill Estate 190 Princes Highway FIGTREE NSW 2525 (02) 4239 5400 Email: [email protected] A “Care to Share” form is available at reception and throughout both facilities. Please place the completed form in the Communication boxes provided. Feedback will be given to you within 24 hours or the next business working day.

mailto:[email protected]

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