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CONTENTS

Executive Summary

Key Terms:

Table of Contents (Not included in word count)

Key findings & Recommendations (In short paragraph point form)

Introductiona. What is the Problem or Opportunity

b. What is the Purpose of the Proposal?

c. What is the Background of the Problem or Opportunity?

d. Project Objectives (Statement of Objectives from Client + Measures of Success)

Literature Review

Client profileERAF Diagram

The RecommendationWhat is the scope of your proposal? Clearly describe the tasks that the consulting team has agreed to carry out and how it was you came to understand the challenge in that way.

Problem, Methodology, Conclusions, and Recommendations

Australian Health Care System and The Challenge BriefAnalysis of the Tensions, ‘Fit’ and Directions in the Australian Health Care System which are Influencing the Challenge and your Solution to it.

General DiscussionBenefits and Costs

Conclusion

Reference List (Not included in the Word Count)

Appendices (Not Included in the Word Count)Appendix A: Capability Statement: Profile of Our Team

Appendix B: Stakeholder Assessment

Appendix C: Insight Statements with Explanation

Appendix D: HSM Assessment Cover Page Information (Group Version)

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DISCLAIMER

This report has been produced as a part of student assessment 92638 Foundations of the Australian Healthcare System at the University of Technology Sydney. As such, the material presented here, any opinions, findings, conclusions or recommendations are those of the student authors and do not necessarily reflect the views of the University of Technology Sydney or its academic staff.

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EXECUTIVE SUMMARY

This template contains information drawn from the UTS Faculty of Business Guide to Assignment Writing as well as the similarly excellent guide written by Tim Catalino for his Business Consulting subject. Both documents can be read here:

1. http://w3.marietta.edu/~catalant/Management%20451.pdf

2. http://www.uts.edu.au/sites/default/files/business-writing-guide-2014.pdf

Students should review both documents for information as to the recommended content and style of each of the suggested headings included in this draft report template.

For example, in relation to the Executive Summary Catalino (n.d. p. 1) recommends that:

“An executive summary is designed primarily to serve the person who, at least initially, does not intend to read the entire report. It usually states the main points of each section and emphasizes results, conclusions, and recommendations, usually in around three pages. Executive summaries are ideally suited to the needs of readers who are seeking advice about a decision or a course of action. These summaries are called executive summaries because some decision makers rely wholly upon their advisors to read and evaluate the rest of the report….it should concentrate on listing the tasks performed by the team. This would involve summarizing problem/opportunity areas, methodology, conclusions, and recommendations. It’s not a bad idea to develop an executive summary during the early stages of your team’s writing process, as this document can help to provide your team some focus. Keep in mind, however, that this will also be a document that will need to be revised to properly reflect your report.”

The UTS Business School Guide to Writing Assignments (University of Technology Sydney UTS Business School 2014, p. 17) recommends, in-part:

The structure of the Executive Summary should follow the structure of the report and include brief statements on the following: definition of the problem; aims and objectives; methods/data sources; key findings; conclusions; any recommendations for action.

The Executive Summary should be brief and succinct, and may use point form to achieve this. As a rule-of-thumb, allow one page for every 5,000 words up to a maximum of five pages, and using headings in longer Executive Summaries. The inclusion of an Executive Summary is not a substitute for discussion/exposition in the full report…

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KEY TERMS:

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KEY FINDINGS & RECOMMENDATIONS (IN SHORT PARAGRAPH POINT FORM)

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INTRODUCTION

A. WHAT IS THE PROBLEM OR OPPORTUNITY

B. WHAT IS THE PURPOSE OF THE PROPOSAL?

C. WHAT IS THE BACKGROUND OF THE PROBLEM OR OPPORTUNITY?

D. PROJECT OBJECTIVES (STATEMENT OF OBJECTIVES FROM CLIENT + MEASURES OF SUCCESS)

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LITERATURE REVIEW

The literature review should be divided into a number of separate sub-sections based on key themes or topics.

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CLIENT PROFILE

ERAF DIAGRAM

The ERAF diagram is a graphical or part-graphical representation of the Entities, Relations, Attributes and Flows of elements within any system. In our case, this system is the Australian healthcare system, and for each student report, a particular part of the system, such as the Aged Care Sector.

Students should refer to the information found here (http://www.insightfulempathy.com/research-methods/eraf-systems-diagram/) to read more about ERAF diagrams.

In the health sector, entities can include individual organisations or facilities, as well as groups of facilities or regional clusters. The flows can include financial, informational, regulatory and other flows as well.

Each ERAF diagram will be different, depending on how each group understands what is important for the reader to ‘see’ in relation to their own challenge brief. Perhaps you will focus your diagram upon the very ‘local’ level, wanting to highlight how your particular healthcare service interacts with its own community. Perhaps, on the other hand, you might focus your diagram at a State or National level to show the major relationships which influence your challenge brief.

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THE RECOMMENDATION

SCOPE

What is the scope of your proposal? Clearly describe the tasks that the consulting team has agreed to carry out and how it was you came to understand the challenge in that way.

PROBLEM, METHODOLOGY, CONCLUSIONS, AND RECOMMENDATIONS

What approach did you take. How did you understand the problem and what did you do (your methodology) to solve it?

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AUSTRALIAN HEALTH CARE SYSTEM AND THE CHALLENGE BRIEF

Analysis of the Tensions, ‘Fit’ and Directions in the Australian Health Care System which are Influencing the Challenge and your Solution to it.

In this section, groups should spend some time detailing how it is that the challenge itself flows from broader patterns and trends in the Australian healthcare system. Show also how your solution proposes to work ‘within’ the current system – and where there are areas of risk that your solution will fail because of existing healthcare system dynamics or activities that might ‘get in the way’.

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GENERAL DISCUSSION

Include text of your general discussion here. Then address the following two sub-headings.

BENEFITS, RISKS AND COSTS

There is no information about the benefits and costs in the recommended reading. However, note that we do not expect students to provide a complete cost-benefit analysis or a formal financial model to support their recommendations. You may choose to do so, however, it is not required, nor expected.

Instead, in this section clearly address the expected benefits and costs of the solution you have proposed. To do so, provide a discussion which presents and then analyses some of the core costs of your solution, how those costs might be paid for and then any of the overarching benefits – particularly those which might outweigh any costs – which you have proposed.

This section will be quite different for each group, and quite different for each challenge brief. For example, if you are working on the Grafton GP Super Clinic or the Waratah Private Hospital challenges, one of the core issues is cost of the solution. For Grafton, this is a concern which takes place within the context of wanting/needing to generate more revenue in the ‘funnel’ or ‘pipeline’, whilst for WPH this is about reducing cost of roll-out where there is simply no budget. For those working on other challenges, cost issues will be less central to your proposal, as there is less concern about cost, and our industry partners have asked us to focus more on the operations or concept of the idea. So, for example, if you were working on the Palliative Care Challenge Brief, you would want to address the general sense of cost or cost savings, but it need not be a very detailed or central part of your report.

See for example page 6-7 of this report about the introduction of ‘Narrative Reporting’ by PwC for an example of how to construct a succinct benefit, risk and cost narrative in a report: https://www.pwc.com/gx/en/audit-services/corporate-reporting/assets/pdfs/narrative-reporting.pdf

CONCLUSION

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REFERENCE LIST (NOT INCLUDED IN THE WORD COUNT)

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APPENDICES (NOT INCLUDED IN THE WORD COUNT)

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APPENDIX A: CAPABILITY STATEMENT: PROFILE OF OUR TEAMThis section should be used to introduce the key members of your team, speaking to their capabilities, background, any special skills and experience. This assists in providing the client with a view of who worked on their report, and to give them a sense of your developing expertise in the field.

You may choose to include small profile photographs to help personalise the section should you wish.

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APPENDIX B: STAKEHOLDER ASSESSMENT

This section should include readable photographs and/or commentary about the stakeholder assessment you developed in class. Be sure to include information about your key stakeholders, to show how you truly understand the needs and desires of the key stakeholders.

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APPENDIX C: INSIGHT STATEMENTS WITH EXPLANATION

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APPENDIX D: HSM ASSESSMENT COVER PAGE INFORMATION

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