expbus021sxpncal lc. know-how small business guide when you need it

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Call 1.800.VZW.4BIZ Click verizonwireless.com/smallbusiness

Our experts will:• Help you choose the right mobile solutions.• Show you how to use business technology to your advantage.• Have you up and running before you leave the store.

Know-how when you need it. Small Business Specialists in every store. Plus America’s Largest 3G Network.

See InsideMobile Email | 2Mobile Broadband | 10Voice Plans & Features | 16 Global Services | 28Office Services | 36

Highest-Ranked Service“ Highest in Customer Satisfaction With Small/Midsize Business Wireless Service, Two Years in a Row”*

Winter/Spring 2010 | FREE

Solutions that work for your company

Small Business Guide

v e r i z o nw i r e l e s s . c o m 1

Mobile Broadband 10

HP® Mini 311-1037NR Netbook 10MiFi™ 2200 Intelligent Mobile Hotspot 10

Verizon Wi-Fi & VZAccess Manager 12 Netbook Comparison Chart 13

Mobile Broadband Solutions 14 Voice Plans & Features 16

My Business Account 16Verizon Small Business Center 16

CASIO® G’zOne Rock™ 16Nationwide Small Business SharePlan 18

Nationwide Plans for Business 19Nationwide Plus Canada Plans 20Nationwide Plus Mexico Plans 20

Features & Services 21Roadside Assistance & VZ NavigatorSM 22

Total Equipment Coverage & Backup AssistantSM 23Push to Talk & Field Force Manager 24

Push to Talk Coverage Map 26

Global Services 28

HTC Imagio™ 28BlackBerry® Tour™ 28

Global Phone & Global Messaging 30GlobalAccess & GlobalEmail 31

Global Device Comparison Chart 32Global Solutions 34

Additional Plan Information 36Important Information 38

Additional Coverage Maps 42

New! Palm® Pre™ Plus 2BlackBerry® Storm2™ 2

3G Smartphone Comparison Chart 4Email Solutions 6

Nationwide Voice & Email Plans 83G Data Coverage Map 9

Mobile Email 2

Contents

v e r i z o nw i r e l e s s . c o m

As a Verizon Wireless Customer:

You’ll enjoy America’s Largest and Most Reliable Wireless Network.We test and improve our network every day so you get the best service on America’s Largest and Most Reliable Voice and 3G Data Network.

You can change your Plan at any time with no fee or contract extension.†

As your needs change, you can move to any current plan without paying a fee or extending your contract.

You’ll get our 30-day Satisfaction Guarantee.∆

At Verizon Wireless, we stand behind our service. If you’re not completely satisfied, you can return your device and cancel service within 30 days of activation and pay no early termination fee.

You can get a free device every two years with New Every Two®.∆ Sign up for a two-year plan of at least $3499 and qualify for a free device, up to $30 or $50 in value depending on your Plan, with a two-year contract renewal. You can also transfer your New Every Two credit to another line on your account.

You’ll enjoy exceptional customer service with our team of certified wireless experts. We’re here to help when and how you need it. Come into any Communications Store or call us or go online for 24/7 assistance.

For complete details on Worry Free Guarantee and New Every Two, see page 38 in the Important Information section.

�† ��Some�plans�are�available�only�with�specific�equipment.�Acceptance�of�a�promotion�may�require�a�new�one-�or�two-year�agreement.�Customer�will�be�limited�to�two�plan�changes�per�billing�cycle.

∆� Return�policies�may�vary�and�New Every Two�redemptions�may�not�be�available�at�Verizon�Wireless�authorized�agents.�Your�New Every Two�discount�is�applied�to�the�two-year�discounted�retail�price�of�a�new�device.

� *��Verizon�Wireless�received�the�highest�numerical�score�among�wireless�providers�in�the�proprietary�J.D.�Power�and�Associates�2008–2009�Business�Wireless�Customer�Satisfaction�StudiesSM.�2008�study�based�on�responses�from�2,618�business�wireless�customers�measuring�10�providers�and�measures�satisfaction�among�wireless�service�decision-makers�with�small/midsize�U.S.��businesses.�Proprietary�study�results�are�based�on�experiences�and�perceptions�of�consumers�surveyed�in�January�and�March�2009.��Your�experiences�may�vary.�Visit�jdpower.com

We’re not 100% satisfied unless you are. Please let us know what you think. At Verizon Wireless, we really value your opinion. Visit verizonwirelesssurvey.com and tell us how we’re doing.

Cert no. XXX-XXX-000

No wireless provider stands behind you like Verizon Wireless.

Worry Free Guarantee®

Winter/Spring 2010

Winter/Spring 2010

v e r i z o nw i r e l e s s . c o m 2 3

Business today runs on email. Now you’ll never miss an important message, with email solutions from Verizon Wireless.

Features• Enhanced touch screen• Voice-activated app• Digital music player• 2 GB of on-board memory• 16 GB microSD™ card pre-installed• 3.2-megapixel camera

*Additionalchargesmayapplywhenusingcertaincapabilities.

take your inbox with you.Mobile email

Solutions for Business from Verizon Wireless

Features• Palm webOS™ operating system• 16 GB of on-board memory• 24-bit HVGA color screen• 3-megapixel camera• Slide-out QWERTY keyboard

Combines all your calendars into one, simplifies scheduling and contacts, and juggles applications and notifications with ease. It’s a multitasking machine.

New! Palm Pre PlusOur latest device.

Palm Pre Plus

Wi-Fi–enabled. Ultra-responsive. The supercharged BlackBerry Storm2.

BlackBerry storm2Our featured device.

CaPaBilities*• Wi-Fi–capable• Email and Web for Smartphone• View photos, videos and other rich media• VZ Navigator• Bluetooth® stereo support

For more information on this and other 3G Smartphones and phones, see our comparison chart on pages 4–5, the Push to Talk chart on page 25 and the Global Devices chart on pages 32–33.

CaPaBilities*• Wi-Fi–capable• BlackBerry Wireless Email Service• GlobalEmail• VZ Navigator/VZ Navigator Global• View photos, videos and other rich media• 3G EV-DO Rev. A

BlackBerry storm2

3G smartphone Comparison Chart 4

email solutions 6

Nationwide Voice & email Plans 8

3G Data Coverage Map 9


Mobile Em

ailStay connected. Stay productive. Stay ahead.

P Available – Not Available

BlackBerry®

Storm2™BlackBerry®

Tour™*BlackBerry® Curve™ 8530

BlackBerry® Pearl™ Flip 8230

New! Palm®

Pre™ Plus

New! Palm®

Pixi™ PlusSamsungOmnia® II

HTC

Imagio™HTC

Touch Pro™ 2

Coming soon! Samsung

Saga™HTC

Ozone™DROID ERIS

by HTCDROID

by Motorola

Compatible Email Service

BlackBerry Enterprise Server P P P P – – – – – – – – –

Microsoft® Exchange ActiveSync® – – – – P P P P P P P P∆ P∆

Good™ Mobile Messaging – – – – – – P P P P P – –

IBM® Lotus® Notes® Traveler – – – – – – P – P P P – –

Personal P P P P P P P P P P P P PCapabilities��†

Global: Email, Voice & Features For more information on Global features, see pages 28–35.

P P – – – – – P P P P – –

View Photos, Videos and Other Rich Media P P P P P P P P P P P P P

Wi-Fi P – P – P P P P P P P P PEV-DO Rev. A Rev. A Rev. 0 Rev. 0 Rev. A Rev. A Rev. A Rev. A Rev. A Rev. A Rev. A Rev. A Rev. A

Mobile Broadband Connect √ P 1 P 1 P 1 P1 – – P P P P P – –

Navigation VZ Navigator2 VZ Navigator2 VZ Navigator VZ Navigator VZ Navigator VZ Navigator VZ Navigator VZ Navigator2 VZ Navigator2 VZ Navigator VZ Navigator – Google Maps™ Navigation (beta)

Built-In Features

Keyboard Type Virtual QWERTY QWERTY SureType® Slide-Out QWERTY QWERTY Virtual Virtual Virtual & Slide-Out QWERTY QWERTY QWERTY Virtual Virtual &

Slide-Out QWERTY

Digital Camera 3.2-megapixel 3.2-megapixel 2.0-megapixel 2.0-megapixel 3.0-megapixel 2.0-megapixel 5.0-megapixel 5.0-megapixel 3.2-megapixel 2.0-megapixel 2.0-megapixel 5.0-megapixel 5.0-megapixel

Digital Music Player P P P P P P P P P P P P PSpecifications

Operating System BlackBerry Device Software v5.0

BlackBerry Device Software v5.0

BlackBerry Device Software v5.0

BlackBerry Device Software v4.6 Palm webOS™ Palm webOS™ Windows Mobile®

6.5 ProfessionalWindows Mobile®




6.1 Standard Android Android

Size (W x H x D) 2.4" x 4.4" x 0.53" 2.4" x 4.4" x 0.6" 2.3" x 4.3" x 0.54" 1.9" x 3.9" x 0.7" 2.3" x 3.9" x 0.67" 2.17" x 4.37" x 0.43" 2.38" x 4.75" x 0.53" 2.43" x 4.65" x 0.55" 2.33" x 4.57" x 0.68" 2.4" x 4.8" x 0.5" 2.48" x 4.49" x 0.52" 2.19" x 4.45" x 0.51" 2.36" x 4.56" x 0.54"

Weight 5.5 ounces 4.6 ounces 3.7 ounces 3.6 ounces 4.89 ounces 3.26 ounces 5.08 ounces 5.2 ounces 6.35 ounces 4.6 ounces 3.7 ounces 4.23 ounces 5.96 ounces

Flash/RAM Memory 256 MB/256 MB (2 GB on-board memory) 256 MB/256 MB 256 MB/256 MB 128 MB/64 MB 16 GB/512 MB 8 GB/256 MB 512 MB/208 MB

(8 GB on-board memory) 512 MB/288 MB 512 MB/288 MB 256 MB/128 MB 256 MB/192 MB 512 MB/288 MB 512 MB/256 MB

Expandable Memory (microSD™ card)

16 GB (16 GB microSD card pre-installed)

16 GB (16 GB microSD

card pre-installed)16 GB 16 GB – – 16 GB 16 GB 16 GB 16 GB 16 GB 16 GB (8 GB microSD

card pre-installed)16 GB (16 GB microSD

card pre-installed)

Usage Time/ Standby Time

330 minutes/ 269 hours













3G Smartphones

� *�While�supplies�last.�� †�Additional�charges�may�apply�when�using�certain�capabilities.�� ∆� �Exchange�ActiveSync�support�is�limited�and�varies�by�Android�device.� ��√� �With�Mobile�Broadband�Connect�devices�that�are�EV-DO�Rev.�A–capable,�you�can�expect�download�speeds�of�600–1400�Kbps�and�upload�speeds�of�500–800�Kbps.�With�Mobile�Broadband�Connect�devices�that�are�not�

EV-DO�Rev.�A–capable,�you�can�expect�download�speeds�of�400–700�Kbps�and�upload�speeds�of�60–80�Kbps.�VZAccess�Manager�required;�visit�vzam.net�� 1�BlackBerry�devices�only�tether�with�Windows�OS–based�computers.�� 2�VZ�Navigator�Global�also�available.�

Foranswerstoyourquestionsaboutusingemaildevicesorservices,visitverizonwireless.com/data

3G Smartphones subject to availability. Selection may vary. DROID�is�a�trademark�of�Lucasfilm�Ltd.�and�its�related�companies.�Used�under�license.

3G�Smartphones�are�considered�Advanced�Devices�for�the�purposes�of�early�termination�fee�and�Wireless�Phone�Protection.

6

Winter/Spring 2010


Mobile Em

ail

Email SolutionsWhether you have a one-person shop or offices around the country, Verizon Wireless has an email solution that works for you.


*Datapackageof$999orhigherrequiredfor3GMultimediaPhones.Visitverizonwireless.com/phonesforalistof3GMultimediaPhones.All3Gsmartphonesrequireadatapackageof$2999orhigheroradataplan. †GoodMobileMessagingServersoftware,BlackBerryProfessionalSoftware,BlackBerryEnterpriseServersoftwareandClientAccessLicensesaresoldseparately.Serverversion8.0.1orhigherisrequired,

andWindowsMobile5.0devicesorhighersupported.BlackBerryProfessionalSoftwaredoesnotsupportNovellGroupWise. ∆PersonalEmailnotavailablewithGoodMobileMessaging. √TimelinessofemaildeliverymayvarybyInternetServiceProvider.Checkwithyouremailproviderformoreinformation. 1Attachmentfunctionalitymayrequirethird-partysoftwareapplication.MobileEmail3.0providespictureattachmentfunctionalityonselectdevices. 2RequiresMicrosoftExchangeServer2003ornewer.

Step 1 What type of email do you use? Business and Personal Email Personal Email

Step 2 Which type of device do you intend to use?

BlackBerry Palm Windows Mobile DROID Simple Feature or 3G Multimedia Phones*

BlackBerry

Palm

Windows Mobile

DROID

Simple Feature or 3G Multimedia Phones*

Step 3 Choose a Data Option. Corporate Email for BlackBerry or Smartphone Downloadable Corporate Email2 Application by Remoba3,4

Email and Web for BlackBerry or Smartphone

Downloadable Mobile Email Application3

Monthly Data Allowance Unlimited – 5 25 MB6 Unlimited6 Unlimited – 25 MB Unlimited

Monthly Access for Data Allowance when added to a Voice Plan

$4499 Pay as You Go

$999 $2999 $2999 Pay as You Go

$999 $2999

Monthly Access for Data Allowance as a Stand-Alone Data Plan Voice usage will be charged at 25¢ per minute.7

$4999 – $4999 –

Per-MB Rate After Allowance – $199 20¢ – – $199 20¢ –

Monthly Fee for email application Not Applicable $999 Not Applicable $5 Included

3DownloadingtheMobileEmailorCorporateEmailapplicationwillrequireapproximately2MBofdata.Applicationnotavailableonalldevices. 4PersonalEmailnotavailable. 5MobileEmailavailablefor$5. 6MobileEmailincluded. 7StandAlonePlansavailabletobusinesseswith5ormorelinesofservice.Forinformationontaxes,surchargesandfees,pleaseseeAdditionalPlanInformationonpages36−37.Foradditionaldetails,seetheImportant

Informationsectiononpages38−41.

DataRoaming:DatausagewithintheCanadaRateandCoverageAreawillbebilledatarateof$0.002/KBor$205/MB.DatausagewithintheMexicoRateandCoverageAreawillbebilledatarateof$0.005/KBor$512/MB.FormoreinformationonroaminginCanadaandMexico,visitverizonwireless.com/naroaming

Please see page 15 or 40 for details on approximate data usage for several common Internet activities.

Capabilities

Server-based email including Microsoft Exchange & IBM Lotus Domino – – P – P – –

Compatibility with BlackBerry Enterprise Server† P – – – – – –

Compatibility with Good Mobile Messaging† – – P – – – –

Personal email accounts including AOL, Gmail, Yahoo, Hotmail∆ √ P P P P – P PAccess to corporate intranets and back office applications P P P P – – –

Open and view attachments1 P P P P P P PWeb browsing P P P P P P P

8 v e r i z o nw i r e l e s s . c o m 9

Mobile Em

ailWinter/Spring 2010

Nationwide Voice & Email Plans

All Nationwide Voice & Email Plans include:• Unlimited Data Allowance

For business and personal email and web browsing.

• Unlimited National Mobile to Mobile Calling MinutesCall more people and use zero minutes with Verizon Wireless, Unlimited Mobile to Mobile calling to more than 80 million Verizon Wireless customers.

• No Domestic Roaming or Long-Distance Charges Coverage not available everywhere. Airtime charges apply.

• Unlimited Night & Weekend MinutesNight hours: (Mon–Fri) 9:01 p.m.–5:59 a.m. Weekend hours: (Sat–Sun) 12:00 a.m.–11:59 p.m.

Featuring Friends & Family® for Business.Unlimited calling to those you do business with most. Anywhere in America. Anytime. Choose any numbers on any network. Even landlines. Visit verizonwireless.com/business to set up your Friends & Family for Business numbers today, and change them online at any time.

*10Friends&Familynumbersalsoavailableon450-minuteplanschoosingtheShareOption. †Subscribe to these features/plans with a $2999 or higher access and qualify for Mobile Broadband Connect for $15 or $30 monthly access. See page 15 for details. ∆ Applies when sending and receiving (i) Text, Picture, Video and Voice Messages with Verizon Wireless and non–Verizon Wireless customers in the United States; (ii) Text, Picture, Video and Voice Messages sent via

email; (iii) Instant Messages; and (iv) Text Messages with customers of wireless carriers on participating networks in Canada, Mexico and Puerto Rico. International Text Messaging is 25¢ per recipient per message sent and 20¢ per message received; International Picture and Video Messaging is 50¢ per recipient per picture or video message sent and 25¢ per picture or video message received. Premium Messaging programs not included. Messaging is available from within the National Enhanced Services Rate and Coverage Area and is not available throughout the Nationwide Rate and Coverage Area.

√Applies to voice calling only. 1Share Option applies to Monthly Anytime Minutes only.

Friends&Family: Only calls from Nationwide Rate and Coverage Area to and from designated domestic landline or wireless numbers (excluding Directory Assistance, 900 numbers, customer’s own wireless or Voice Mail access numbers, or access gateways to and from other providers’ voice or data communications systems) included; all qualifying lines on an account share the same Friends & Family numbers, up to account’s eligibility limits; VerizonEnterpriseCenterorMyBusinessAccountrequiredtosetupandmanageFriends&FamilyforBusinessnumbers.

– Not Available

Nationwide Voice & Email for Business† (For businesses with five or more lines of service)

Anytime Minutes

Email & Messaging• Voice, email and

Unlimited Messaging∆

Email• Voice and email

Friends & Family

for Business√

Per-Minute Rate After Allowance

Monthly Access

450* $9999 $7999 –

25¢

900 $11999 $9999

Pick 10 numbers

1350 $12999 $10999

2000 $14999 $12999

4000 $18999 $16999

6000 $23999 $21999

Share Option1 Additional $5 Monthly Access per line

For more detailed information, please refer to pages 44–45.

Important Map Information:This does not show exact coverage. Wireless service is subject to network and transmission limitations, particularly near boundaries and in remote areas. Customer device, weather, topography and other environmental considerations affect service, which may vary significantly in buildings. More recent 3G coverage may be available at verizonwireless.com/bbacoverage

America’s Largest 3G Network

Corporate discounts are available for businesses with five or more lines of service. Ask your Business Specialist for details.

Winter/Spring 2010

v e r i z o nw i r e l e s s . c o m 10 11


Mobile BroadbandVerizon Wi-Fi 12

VZAccess Manager 12

Netbook Comparison Chart 13

Mobile Broadband Solutions 14

To learn more about how Mobile Broadband service can help your business, visit verizonwireless.com/broadband

FeAtureS• Intel® Atom™ 1.6 GHz processor• 2 GB RAM• 160 GB hard drive• High-definition 11.6" diagonal display• 5-in-1 Memory Card Reader• NVIDIA® ION for Windows® 7

graphics card• Altec Lansing® stereo speakers

* To get the full benefits of connecting globally outside the U.S. on GSM networks, you must ensure that a SIM card is installed in your netbook and that you’ve subscribed to a global plan or feature.

Carry the power of your PC with you for quick access to the Internet, email and company intranets. The HP Mini 311-1037NR is lightweight, ultra-portable and less expensive than standard notebooks.

HP® Mini 311-1037Nr NetbookOur latest device.

HP Mini 311-1037Nr Netbook

Internet when you need it.

Be your own hotspot with MiFi. Use Mobile Broadband to connect up to five Wi-Fi–enabled devices, including notebooks/netbooks, cameras, media/MP3 players and PDAs.

FeAtureS

• Standard Wi-Fi security protocols• Removable battery• USB cable mode• Internal antenna

Verizon Wireless MiFi™ 2200 Intelligent Mobile HotspotOur featured device.

Verizon Wireless MiFi 2200

CAPABIlItIeS• Windows® 7 Home Premium

operating system• 3G EV-DO Rev. A Mobile Broadband• Wi-Fi 802.11 b/g/n • Global-capable:* • 3G Tri Band UMTS/HSPA • Quad Band GSM/GPRS/EDGE

Our high-speed wireless network, Mobile Broadband service and Verizon Wi-Fi let you send email, browse the Internet and upload large files while on the go. Use your choice of wireless connection devices, including a PC Card, an ExpressCard®, a USB modem, Mobile Broadband Built-In (on select notebooks/netbooks) or an Intelligent Mobile Hotspot, or use select phones as a modem.


Mobile Broadband

Mobile Broadband

Winter/Spring 2010

Stay connected. Stay productive. Stay ahead.

P Available–Not Available Gateway®

LT2016u HP® Mini

110-1046NR HP® Mini

311-1037NR

Capabilities

Operating System Windows® XP Home Windows® XP Home Windows® 7 Home Premium

Mobile Broadband 3G EV-DO Rev. A 3G EV-DO Rev. A 3G EV-DO Rev. A

GlobalAccess• 3G Tri Band UMTS/HSPA

• Quad Band GSM/GPRS/EDGE• 3G Tri Band UMTS/HSPA

• Quad Band GSM/GPRS/EDGE• 3G Tri Band UMTS/HSPA

• Quad Band GSM/GPRS/EDGE

Wi-Fi 802.11 b/g 802.11 b/g 802.11 b/g/n

Features

Video VGA Out VGA OutNVIDIA® ION™ for Windows® 7 with

up to 895 MB total graphics memory; VGA and HDMI Out

Audio Stereo Speakers Stereo Speakers Altec Lansing® Stereo Speakers

Webcam P P P

Bluetooth* – – P

Specifications

USB Ports 3 3 3

Processor Intel® Atom™ 1.6 GHz Intel® Atom™ 1.6 GHz Intel® Atom™ 1.6 GHz

System Memory 1 GB RAM 1 GB RAM 2 GB RAM

Storage 160 GB Hard Disk Drive 160 GB Hard Disk Drive 160 GB Hard Disk Drive

Display 10.1" diagonal SD Widescreen (1024 x 600)

10.1" diagonal SD LED Anti-glare Widescreen (1024 x 576)

11.6" diagonal HD LED BrightView Widescreen (1366 x 768)

Size (L x D x H) 10.17" x 7.2" x 1.03" 10.3" x 6.77" x 1.04 –1.29" 11.4" x 8.03" x 0.78–1.20"

Weight 2.95 pounds 2.57 pounds 3.22 pounds

Battery 6-cell, approx. 6 hours 3-cell, approx. 3.5 hours 6-cell, approx. 6.25 hours

Media Card Reader

6-in-1: Secure Digital™ (SD), MultiMedia-

Card, Reduced-Size MultiMediaCard, Memory Stick®, Memory Stick Pro™,

xD-Picture Card

5-in-1: Secure Digital (SD),

MultiMediaCard, Memory Stick, Memory Stick Pro, xD-Picture Card

5-in-1: Secure Digital (SD),

MultiMediaCard, Memory Stick, Memory Stick Pro, xD-Picture Card

Netbook devices subject to availability. Selection may vary. *Profilessupported:AdvancedAudioDistribution(Stereo),Audio/VisualRemoteControl,BasicImaging,BasicPrinting,FileTransfer,Hands-Free,Headset,ObjectPushforvCard,SerialPort,Dial-Up

NetworkingandPhonebookAccess.

NetbooksareconsideredAdvancedDevicesforthepurposesofearlyterminationfeeandWirelessPhoneProtection.

Visit verizonwireless.com/netbooks for details.

Verizon Wi-Fi & VZAccess Manager VZAccess ManagerEasily manage your wireless access connections.VZAccess Manager helps you manage Verizon Wireless Mobile Broadband service, as well as Wi-Fi hotspots. It supports detection, connection and configuration of home, office and other hotspots and lets corporate subscribers integrate with and launch VPN clients and other applications.

Download the latest version at verizonwireless.com/vzam

Verizon Wi-Fi*

Now you have more connection options.Verizon Wi-Fi gives you one more way to connect to the Internet. That means more browsing, more downloading and more email – more of everything you use the web for. With eligible monthly plans, Verizon Wi-Fi is available in thousands of places, including airports, bookstores, cafés, restaurants, hotels and other locations across the country.

How to Connect:

• Open VZAccess Manager.†

• Insert your Mobile Broadband device or power on your Mobile Broadband Built-In module.

• Enable Wi-Fi on your PC or attach a Wi-Fi adapter (sold separately).

• In VZAccess Manager, select Verizon Wi-Fi Access under Available Network.

• Click Connect Wi-Fi.

• Launch your web browser, email application or other Internet application.

Find out more at verizonwireless.com/wi-fi

Netbooks

TheConsumerversionofVZAccessManagermaynotbeincluded(andmaynotoperate)onMobileBroadbandBuilt-Innotebooks/netbooks.TheEnterpriseversionofVZAccessManagercanbeinstalledonMobileBroadbandBuilt-Innotebooks/netbooks.Notebook/netbookmanufacturersmayincludetheirownconnectionmanager.

MiFi2200IntelligentMobileHotspotmustbeconnectedtoaPCviaUSBcabletoaccesstheInternetinVerizonWi-Fihotspotlocations.WheninUSBmode,Wi-FicapabilityontheMiFiisdisabled.OnlyonePCatatimecanaccesstheInternetfromaVerizonWi-FihotspotwheninUSBmode.

VerizonWi-FinotavailableonnotebooksrunningMac®OS.

CustomerswithPrepaidMobileBroadbandPlansorMobileBroadbandConnectfeaturesarenoteligibleforVerizonWi-Fi.

VerizonWi-FihotspotsarenotownedoroperatedbyVerizonWireless.VerizonWirelessisnotabletoestimateuploadordownloadspeedsattheselocations.Customersareresponsibleforprovidingsecuritymeasuresfortheircomputersanddata.ManyWi-Fihotspotsarenotsecure.CustomersshouldconnecttotheMobileBroadbandnetworkwhenmoresecurityisneeded.

*VerizonWi-FiavailablewithmonthlyMobileBroadbandplansandindesignatedlocationsonly.Softwarelimitationsandothertermsapply.

† VZAccessManagerversion7.2orhigherrequired.TodownloadthelatestversionofVZAccessManager,selectCheck for UpdatesfromtheHelpmenuinVZAccessManagerorvisitvzam.net.IfyourcompanyusesVZAccessManagerEnterpriseEdition,contactyourITadministratorforsupport.

VerizonWi-Fiavailableonselectdevices.Visitvzam.nettocheckavailability.

14 v e r i z o nw i r e l e s s . c o m 15

Mobile Broadband

Mobile Broadband

PAvailable–NotAvailable

Winter/Spring2010

Approximate Data Usage∆

Activity Type Approximate Size

Email(1 text page without attachments) 3 KB

Word Document(With 5 text pages) 70 KB

Typical Web Page Lookup 300 KB√

Low Resolution Digital Photo 500 KB

PowerPoint Presentation(20 pages with text and light graphics) 3 MB

Mobile Broadband Solutions

* When multiple users are connected to the Intelligent Mobile Hotspot, all their data usage will be aggregated and applied to the Mobile Broadband customer’s monthly allowance.

† Text Messaging is 20¢ per message sent (per recipient) or received (including messages to and from wireless customers in Canada, Mexico and Puerto Rico). International Text Messaging is 25¢ per message sent (per recipient) and 20¢ per message received. For PC Card, ExpressCard, USB Modem and Mobile Broadband Built-In notebook/netbook devices, if you don’t utilize VZAccess Manager (or an SMS-capable connection manager) you will be billed for text messages that are sent to you, but you will not be able to receive them. When using Intelligent Mobile Hotspot, you must be connected via the provided USB cable to receive text messages; if you are connected via Wi-Fi, you will be billed for text messages that are sent to you, but you will not receive them. Text messaging block is available upon request.

∆ Not available with Prepaid Mobile Broadband Plans.

Take these steps to find your ideal device and access plan.

Identify your needs and device.

Step 1 Whatareyourmobilehigh-speedInternetaccessneeds?

Access for your notebook/netbookAccess for multiple devices at one time

Access for your notebook/netbook using a smartphone/phone as a tethered modem

Step 2 Whatdevicewillyouuse?

PC Card/ExpressCard/ USB Modem

Notebook/Netbook withMobile Broadband Built-In

MiFi Intelligent Mobile Hotspot* BlackBerry Windows Phone Simple Feature or

3G Multimedia Phones

Choosefromarangeofproductsfor“plug-and-play”capability.

GetMobileBroadbandservicebuiltrightinonselectnetbooksandnotebooksfromDell™,Gateway,Hewlett-Packard®,Lenovo™,Panasonic®andSony.

EnjoyyourownportableWi-FihotspotthatletsyouconnectuptofiveWi-Fi–enableddevices.

UseyourVerizonWirelessdeviceasatetheredmodemwithyournotebook.AvailableonselectSimpleFeatureor3GMultimediaPhonesand3GSmartphones.Fordetails,seeverizonwireless.com/broadbandconnect

Select your plan based on data usage.

MobileBroadbandPlan/FeatureOptions

Mobile BroadbandChooseyourplanbasedonhowoftenyouaccesstheInternet.

MobileBroadbandPlansincludeTextMessaging†∆andNew Every Two∆.

Mobile Broadband ConnectAddaccesstoyourexistingvoice/dataplan.

MONTHLY PLANS PREPAID PLANS√ MONTHLY PLANS

Light User Heavy User Day Week Month Added to Nationwide Voice and Email

Added to $2999 Data Options1

Added to All Other Nationwide Plans

Access Fee $3999 $5999 $15 $30 $50 $15 $302 $4999

Data Allowance(sending and receiving) 250 MB 5 GB 75 MB 250 MB 500 MB 5 GB

Per-MB Rate After Allowance 10¢ 5¢ – 5¢

Typical download speed3 With3GEV-DORev.A:600Kbps–1.4Mbps With3GEV-DORev.A:600Kbps–1.4Mbps

Verizon Wi-Fi P – –

Download email and attachments P P

Access web information P P

Access intranet files and applications P P

Security AuthenticationanddataprotectionprovidedbyCDMAtechnology;compatiblewithmostVPNs. AuthenticationanddataprotectionprovidedbyCDMAtechnology;compatiblewithmostVPNs.

√ Prepaid Mobile Broadband usage is not available on any PC cards. Only available on ExpressCards, USB modems, Intelligent Mobile Hotspots and Mobile Broadband Built-In on select notebooks/netbooks. Once Prepaid Mobile Broadband allowance or expiration is reached, any session that is in progress will end, and any content that is being sent or received may be lost. Expiration period: Day = 24 hours, Week = 7 days, Month = 30 days.

1 For qualifying data options, see page 7. 2 Eligible with a $4999 Stand-Alone Data Plan; see page 7 for details. 3 Speeds require an EV-DO Rev. A-capable device. When using an EV-DO device that is not Rev. A–

capable or traveling in the Extended Broadband Services Rate and Coverage Area, you can expect download speeds of 400–700 Kbps and upload speeds of 60–80 Kbps. Mobile Broadband speed claims based on our network tests with 5 MB FTP data files, without compression. VZAccess Manager will indicate when you’re in an EV-DO Rev. A coverage area. Outside the Mobile Broadband Rate and Coverage Area, the NationalAccess network allows connections at typical speeds of 60–80 Kbps, based on our network tests with 101 KB FTP data files. Actual speeds and coverage may vary.

For information on taxes, surcharges and fees, please see Additional Plan Information on pages 36−37. For additional details, see the Important Information section on pages 38−41.

DataRoaming(Not available with Prepaid Mobile Broadband Plans.)• Data usage within the Canada Rate and Coverage Area will be billed at $0.002/KB or $205/MB. • Data usage within the Mexico Rate and Coverage Area will be billed at $0.005/KB or $512/MB. • In Aruba, Bahamas, Bermuda, Cayman Islands, China, Dominican Republic, Guam, India, Israel, Jamaica, Japan,

Netherlands Antilles, Saipan, and South Korea Enhanced Services Rate and Coverage Areas, and select cruise ships, usage will be billed at a rate of $0.02/KB or $2048/MB.

• You must add I-Dial to your account to roam in many destinations. To add I-Dial to your account, and for more information on Wireless Data Roaming in Aruba, Bahamas, Bermuda, Canada, Cayman Islands, China, Dominican Republic, Guam, India, Israel, Jamaica, Japan, Mexico, Netherlands Antilles, Saipan, and South Korea, and on select cruise ships, call 1.800.922.0204 or visit verizonwireless.com/naroaming

• EV-DO not available everywhere while roaming.

The speed of the Verizon Wireless data network is measured in kilobits (Kb) per second. However, the amount of data transmitted over the Verizon Wireless data network is measured in kilobytes (KB), megabytes (MB) or gigabytes (GB).

* There will be a time lag between the end of a data session and the point at which the usage

will appear on any of these tools. † Customers must download the most recent version of VZAccess Manager from vzam.net

for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using Intelligent Mobile Hotspot, you must connect with the included USB cable to check your usage in VZAccess Manager.

∆ These examples are just estimates, based on approximate size assumptions. Actual file sizes and user experiences will vary.

√ Graphically intense pages or pages with video can exceed 3 MB.

Check approximate data usage:*YoucancheckyourapproximateunbilledmonthlydatausageforyourMobileBroadbanddevicethroughthefollowingoptions:

Monthly Plans

•ClicktheVZAccessManager“Usage”button.†

•LogontoMyVerizonorMyBusinessAccount.

•Dial1.800.922.0204,thenenterMobileBroadbanddevicewirelessnumber.

Prepaid Plans

•ClicktheVZAccessManager“Usage”button.†

•Dial1.800.786.8419,thenenterMobileBroadbanddevicewirelessnumber.

Please note: 1024 KB = 1 MB; 1024 MB = 1 GB

16

Winter/Spring 2010


Keep your business mobile and productive with flexible calling plans and features. Not only will you get America’s Largest and Most Reliable Wireless Network, you’ll save time and money with our online business tools and support.

To learn more about My Business Account, visit verizonwireless.com/mybusinessaccount

Try the Verizon Small Business Center today by visiting business.verizon.net


Voice Plans & Features

*�Friends�&�Family:OnlycallsfromNationwideRateandCoverageAreatoandfromdesignateddomesticlandlineorwirelessnumbers(excludingDirectoryAssistance,900numbers,customer’sownwirelessorVoiceMailaccessnumbers,oraccessgatewaystoandfromotherproviders’voiceordatacommunicationssystems)included;allqualifyinglinesonanaccountsharethesameFriends&Familynumbers,uptoaccount’seligibilitylimits;Verizon�Enterprise�Center�or�My�Business�Account�required�to�set�up�and�manage�Friends�&�Family�for�Business�numbers.

†��Businesssolutionsanddiscountsareavailabletobusinesseswithfiveormorelinesofservice.CorporateSubscribersaresubjecttoMajorAccountAgreement.Offersnotavailableeverywhere.SeetheMyBusinessAccountwebsiteforcurrentonlineoffersandtermsandconditions.

∆Largestclaimbasedoncomparisonofcarriers’owned/operatedcoverageareas.Coverage,varyingbyservice,notavailableeverywhere. √Additionalchargesmayapplywhenusingcertaincapabilities.

• Enjoy exclusive online-only promotionsand discounts.

• Add and update Friends & Family for Business* at no extra cost.

• Manage all your Verizon accounts and services in one place.

• Purchase services and products online.†

• Make payments and run reports.

My Business Account

• Create a virtual office for file sharing, conferencing and more.

• Meet other members with common business objectives.

• Find FAQs, use live support chat and report service issues.

Verizon Small Business Center

Make the right call.

Instant two-way communication is easy when you use our latest phones with Push to Talk. Join Verizon Wireless, owner of the nation’s largest Push to Talk Network coverage area, plus get America’s Most Reliable Voice Network.∆ With such great coverage, the CASIO G’zOne Rock will keep your teams in contact whether near or far.

CAPABilitieS√

• Water, shock and dust resistant• 3G EV-DO Rev. A Push to Talk–capable• Mobile Email • Mobile Web• Field Force Manager• VZ Navigator• 2.0-megapixel camera with flash

CASiO G’zOne RockOur featured device.

CASiO G’zOne Rock

Nationwide Plans & Pricing 18

Features & Services 21

Roadside Assistance & VZ Navigator 22

total equipment Coverage & Backup Assistant 23

Push to talk & Field Force Manager 24

Push to talk Coverage Map 26Save time and money. Get the tools to help your business becomemore successful.

Winter/Spring 2010


Save more with our flexible plans.

Unlimited calling to those you do business with most. Anywhere in America. Anytime. Choose any numbers on any network. Even landlines. Visit verizonwireless.com/business to set up your Friends & Family for Business numbers today, and change them online at any time. Now you’ll save more than ever on America’s Largest and Most Reliable Network.

Nationwide Small Business SharePlan Nationwide Plans for BusinessFeaturing Friends & Family for Business.

1 10Friends&Familynumbersalsoavailableon450-minuteplanschoosingtheShareOption.

Friends&Family: Only calls from Nationwide Rate and Coverage Area to and from designated domestic landline or wireless numbers (excluding Directory Assistance, 900 numbers, customer’s own wireless or Voice Mail access numbers, or access gateways to and from other providers’ voice or data communications systems) included; all qualifying lines on an account share the same Friends & Family numbers, up to account’s eligibility limits; VerizonEnterpriseCenterorMyBusinessAccountrequiredtosetupandmanageFriends&FamilyforBusinessnumbers.

2 Share Option applies to Monthly Anytime Minutes only. 3 Nationwide Unlimited Anytime Minute Plans are not eligible for any monthly access discounts.

Anytime Minutes, National Mobile to Mobile Calling Minutes, Night & Weekend Minutes and Per-Minute Rate are for domestic calls from within the Nationwide Rate and Coverage Area. See pages 42–43, or 44-45 for Coverage Areas for other services. For information on taxes, surcharges and fees, please see Additional Plan Information on pages 36–37. For additional details, please see the Important Information section, pages 38−41.

• Unlimited National Mobile to Mobile Calling MinutesCall more people and use zero minutes with Unlimited Mobile to Mobile Calling to more than 80 million Verizon Wireless customers.

• No Domestic Roaming or Long-Distance ChargesCoverage not available everywhere. Airtime charges apply.

• Unlimited Night & Weekend MinutesNight hours: (Mon–Fri) 9:01 p.m.–5:59 a.m. Weekend hours: (Sat–Sun) 12:00 a.m.–11:59 p.m.

• Unlimited Messaging*Unlimited messaging to anyone on any network in the U.S. is included in the Talk & Text Plan.

Share minutes across all your lines, add new lines at a low cost and enjoy easy account management. That means flexibility for your small business, and it’s all from Verizon Wireless.

Nationwide Small Business SharePlan, Nationwide Single-Line and Nationwide for Business plans include:

3G Smartphones and 3G Multimedia Phones require a data package. See pages 6–7. Unless you subscribe to a data package, Simple Feature Phones will be charged $199/MB.

SmallBusinessSharePlan:Discounts apply only to the primary line; secondary lines are not eligible for monthly access fee discounts.

Data charges apply. Data package of $999 or higher required for 3G Multimedia Phones. Visit verizonwireless.com/phonesfor a list of 3G Multimedia Phones. All 3G Smartphones require a data package of $2999 or higher or a data plan. Data sent or received in Canada is billed at $0.002/KB or $205/MB. Data sent or received in Mexico is billed at $0.005/KB or $512/MB.

*Applies when sending and receiving (i) Text, Picture, Video and Voice Messages with Verizon Wireless and non–Verizon Wireless customers in the United States; (ii) Text, Picture, Video and Voice Messages sent via email; (iii) Instant Messages; and (iv) Text Messages with customers of wireless carriers on participating networks in Canada, Mexico and Puerto Rico. International Text Messaging is 25¢ per recipient per message sent and 20¢ per message received; International Picture and Video Messaging is 50¢ per recipient per picture or video message sent and 25¢ per picture or video message received. Premium Messaging programs not included. Messaging is available from within the National Enhanced Services Rate and Coverage Area and is not available throughout the Nationwide Rate and Coverage Area.

† Applies to voice calling only.∆ If you exceed the maximum number of lines associated with your Shared Monthly Anytime Minutes tier, you will be automatically moved to the lowest Shared Monthly Anytime Minutes tier that supports

your number of lines.√ All additional lines on a Talk & Text Plan with a Shared Monthly Anytime Minutes allowance are priced as follows: for 3,000 minutes or less, $999 each; for 4,000 minutes or more, $1599 each. The monthly access for your

first two lines and for any additional lines will be based on the access charges associated with your Shared Monthly Anytime Minutes tier. Secondary lines are not eligible for monthly access fee discounts.

– Not Available

Nationwide Small Business SharePlan

Shared Anytime Minutes

Talk & Text* Talk Friends & Family

for Business†

Per-Minute Rate After

Allowance†

Maximum Numberof Lines∆√

Monthly Access for the first two lines

700 $9999 $6999 – 45¢

51400 $11999 $8999

Pick 10 numbers

40¢

2000 $12999 $9999 35¢

3000 $17999 $14999

25¢

4000 $23099 $19999 8

6000 $30599 $27499 10

7500 $45599 $42499 15

10,000 $57599 $54499 20

15,000 $83599 $80499 30

20,000 $1,11599 $1,08499 40

30,000 $1,64099 $1,60999 50

Add a line $999 or $1599 √ $999

Nationwide for Business(For businesses with five or more lines of service)

Anytime Minutes


for Business†

Per-Minute Rate After Allowance†

Monthly Access

4501 $5999 $3999 –

25¢

900 $7999 $5999

Pick 10 numbers

1350 $9999 $7999

2000 $11999 $9999

4000 $16999 $14999

6000 $21999 $19999

Share Option2 Additional $5 monthly access per line



Nationwide Single-Line

Anytime Minutes


for Business†

Per-Minute Rate After Allowance†

Monthly Access

450 $5999 $3999 – 45¢

900 $7999 $5999 Pick 5 numbers 40¢

Unlimited4 $5999 – –Unlimited3 $8999 $6999 – –


20

Winter/Spring 2010



Corporate discounts available for businesses with five or more lines of service. Ask your Business Specialist for details.

Nationwide Plus Canada & Nationwide Plus Mexico Plans

Data charges apply. Data package of $999 or higher required for 3G Multimedia Phones. Visit verizonwireless.com/phones for a list of 3G Multimedia Phones. All 3G Smartphones require a data package of $2999 or higher or a data plan. Data sent or received in Canada is billed at $0.002/KB or $205/MB. Data sent or received in Mexico is billed at $0.005/KB or $512/MB.

* Unlimited Mobile to Mobile does not apply while in Canada or Mexico.

Data Roaming: Data usage within the Canada Rate and Coverage Area will be billed at a rate of $0.002/KB or $205/MB. Data usage within the Mexico Rate and Coverage Area will be billed at a rate of $0.005/KB or $512/MB. For more information on roaming in Canada and Mexico, visit verizonwireless.com/naroaming

Friends & Family: Only calls from Nationwide Rate and Coverage Area to and from designated domestic landline or wireless numbers (excluding Directory Assistance, 900 numbers, customer’s own wireless or Voice Mail access numbers, or access gateways to and from other providers’ voice or data communications systems) included; all qualifying lines on an account share the same Friends & Family numbers, up to account’s eligibility limits; Verizon Enterprise Center or My Business Account required to set up and manage Friends & Family for Business numbers.

Anytime Minutes, Night & Weekend Minutes and Per-Minute Rate are for use within the Nationwide Plus Canada or Nationwide Plus Mexico Rate and Coverage Areas, as applicable. National Mobile to Mobile Calling Minutes are for domestic calls from within the Nationwide Rate and Coverage Area. Roaming in Canada outside of the Nationwide Plus Canada Rate and Coverage Area is 69¢ per minute. For information on taxes, surcharges and fees, please see Additional Plan Information on pages 36−37. For additional details, please see the Important Information section, pages 38−41.

Features & ServicesIncluded Features

Description Price

Text, Picture & Video Messaging

Send messages, pictures and videos to a friend’s device

To see country availability, visit verizonwireless.com/internationalmessaging

Domestic International

• 20¢ per recipient per text message sent or per text message received (including Canada, Mexico and Puerto Rico)

• 25¢ per recipient per text message sent and 20¢ per text message received

• 25¢ per recipient per picture or video message sent or per picture or video message received (including Canada, Mexico and Puerto Rico)*

• 50¢ per recipient per picture or video message sent and 25¢ per picture or video message received†

Calling Features∆

Basic Voice Mail with Message Waiting Indicator√, Caller ID, Call Waiting1, 3-Way Calling1, Call Forwarding1, No Answer/Busy Transfer1

Included in plan monthly access

411 Search∆,2 Get listing information from a live representative

$199 per call (plus airtime)

International Calling/Roaming

Use your own phone to call abroad. For a list of rates and countries, visit verizonwireless.com/international

Starting at 49¢ per minute (plus airtime)

Mobile Web Get the best of the web on your device, including email, news and sports

$199 per MB (or per data package)

Optional ServicesDescription Price

Instant Messaging†

Have full IM conversations on AIM®, Yahoo! and Windows Live Messenger™, just like on your PC 20¢ per recipient per message sent or per message received

Picture and Text Alerts†

Receive automatic updates as they happen, including sports scores and weather

• 20¢ per text alert received• 25¢ per picture or video alert received

Basic Texting†, 3

250 messages, includes Text, Picture and Video Messaging, Instant Messaging and Text Alerts

$5 monthly charge

Unlimited Mobile to Mobile Text Bundles†

Combines Text, Picture and Video messages, as well as Instant Messaging

Unlimited Mobile to Mobile Texting4 plus:

500 additional messages5 5000 additional messages5

$10 per month $20 per month

Visual Voice Mail Call back, text and add to contacts directly from the Visual Voice Mail screen

$299 monthly charge

* Users can also send a voice message by creating a sound within a Picture Message; Picture Message rates apply. † In addition to the pay-per-message rates, global data roaming rates also apply when messaging internationally: Canada – $0.002/KB or $205/MB; Mexico – $0.005/KB or $512/MB; all other destinations – $0.02/KB

or $2048/MB. Premium charges are not included in Messaging Bundle Allowances. ∆ Not available in some areas. √ Airtime applies to message retrievals from your wireless phone. Voice Mailboxes not initialized within 60 days of activation will be canceled. 1 Airtime applies to all simultaneous calls and to forwarded/transferred calls even if you send the call to wireline telephones. 2 Per-call charge and availability of credit for incorrect information for 411 Search may vary when your phone’s banner displays “Extended Network” or “Roaming.” Text charges may apply for 411 Search text

message. Preference options may not be available in all areas. 3 Premium messaging programs and Mobile to Mobile Messaging not included. Overage Rate is 10¢ per message for Text/Picture/Video messages. 4 Unlimited Mobile to Mobile Messaging with other Verizon Wireless customers from within the National Enhanced Services and Extended National Enhanced Services Rate and Coverage areas. Text, Picture and

Video Messaging are not available throughout the Nationwide Rate and Coverage Area. Instant Messages are not included as Mobile to Mobile Messages in any Unlimited Mobile to Mobile Messaging plan. 5 Always applies when sending and receiving Instant Messages and when receiving Text Alerts. Also applies to Text, Picture, Video and Voice Messages: (i) with non–Verizon Wireless customers in the United

States and on participating networks in Canada, Mexico and Puerto Rico; and (ii) via email. Premium Messaging programs not included. Overage Rate is 10¢ per message sent (per recipient) or received for Text/Picture/Video Messages.

• Unlimited National Mobile to Mobile Calling Minutes while in the U.S. (including Puerto Rico)Call more people and use zero minutes with Unlimited Mobile to Mobile Calling to more than 80 million Verizon Wireless customers.

Increase your calling area and save with a plan that crosses borders.

• 1000 Night & Weekend Minutes in the U.S.and in Canada or MexicoNight hours: (Mon–Fri) 9:01 p.m.–5:59 a.m. Weekend hours: (Sat–Sun) 12:00 a.m.–11:59 p.m.

• Unlimited Long Distance to the U.S. (including Puerto Rico) and Canada or Mexico (airtime charges apply)

Nationwide Plus Canada and Nationwide Plus Mexico Single-Line

Anytime Minutes

Nationwide Plus Canada

Monthly Access

Nationwide Plus Mexico

Monthly Access

Friends & Family

for Business

Per-Minute Rate After Allowance

450 $5999 $5499 – 45¢

900 $7999 $7499

Pick 5 numbers

40¢

1350 $9999 $9499 35¢

2000 $11999 $11499

25¢

4000 $16999 $16499

6000 $21999 $21499 20¢

No roaming charges in the U.S. or long-distance charges in the U.S. and Canada on Nationwide Plus Canada Plans; no roaming or long-distance charges in the U.S. and Mexico on Nationwide Plus Mexico Plans.

Night & Weekend Minutes Night hours: (Mon–Fri) 9:01 p.m.–5:59 a.m. Weekend hours: (Sat–Sun) 12:00 a.m. –11:59 p.m.

1000

National Mobile to Mobile Calling Minutes Unlimited*


Nationwide Plus Canada and Nationwide Plus Mexico Plans include:


22

Winter/Spring 2010



Roadside Assistance & VZ NavigatorHelp is on the way.When the unthinkable happens, emergency roadside personnel are only a call away – anywhere in the U.S. and Canada, 24/7.

With Verizon Wireless Roadside Assistance, you are covered when you have your wireless device with you, regardless of the vehicle you are in.

Dial #ROAD (#7623) and press SEND from your device to get help or answers to service questions.

Verizon Wireless Roadside Assistance includes:• Towing services

• Lockout services

• Battery boost & tire changes

• Fuel delivery

To enroll today, call 1.800.2 JOIN INor * 6 1 1 and press SEND , visit verizonwireless.com/mybusinessaccount, or go to your nearest Verizon Wireless store.

Easily navigate the road ahead.VZ Navigator tells you precisely where you are and what’s nearby and gives you directions – quickly and easily with Location Based Services with GPS.

• With VZ Navigator, find local businesses and then get directions, receive free traffic alerts and local weather forecasts, and even send your location to other Verizon Wireless customers.

• VZ Navigator Global.* Use VZ Navigator even when you travel overseas.

• Automatic Speech Recognition. Enter address information by speaking and verbally launch a point-of-interest search from the main screen.

• New! Roadside Service. Speed-dial roadside service from VZ Navigator and have your location automatically sent to the dispatch center. If you don’t currently subscribe to Verizon Wireless Roadside Assistance, you’ll receive reliable service at a competitive rate with no guessing about where you’re located.

Also available for certain BlackBerry and Windows Mobile devices.

VZ Navigator: Features may vary on different devices. Automatic Speech Recognition and VZ Navigator Global available on certain devices. VZ Navigator screen images may vary by device. Subject to specific terms of use. Text Messaging fees and airtime may apply when using certain features. Only available in the National Enhanced Services Rate and Coverage Area. Always use caution when displaying your location to third parties. Do not attempt to enter or change information while driving. Traffic features are limited to major roadways in certain areas only. Accuracy and completeness of information is not guaranteed. Both pricing options are available through select devices. The daily pricing option is currently unavailable for BlackBerry and Windows Mobile devices. Downloading the VZ Navigator application will require approximately 2 MB of data. Megabyte charges will not be incurred for using the application after download to the device. Application not available on all devices. Unlimited data allowance BlackBerry and 3G Smartphone subscribers will not incur download charges. Network details, coverage limitations and maps are available at verizonwireless.com

For more information, including a list of available countries, please visit verizonwireless.com/vznavigator

For Verizon Wireless Roadside Assistance and VZ Navigator Global terms and conditions, see pages 40–41.

Verizon Wireless Roadside Assistance

Monthly Charge$3

single line

Defective devices under the manufacturer’s warranty will be replaced for free with a certified like-new device. Just contact Verizon Wireless at 1.866.406.5154. For all of your device replacement options, visit verizonwireless.com/devicereplacementprogram

Total Equipment Coverage Sign up for Total Equipment Coverage at $599 per month (phones) or $799 per month (Advanced Devices) and if your device breaks, gets lost or stolen, or malfunctions, you’re covered, and we offer overnight shipping at no extra cost. Usually, you’ll get your replacement within 1–2 business days after approval.

Total Equipment Coverage combines Verizon Wireless Extended Warranty and Asurion’s Wireless Phone Protection.*

Backup Assistant√

Automatically back up your address book – wirelessly.

• Schedule a daily automatic backup.• Store and update numbers online,

then easily upload them back to your device.

• Quickly download stored information to your next Verizon Wireless device.

Only $199 per month, per line. Visit verizonwireless.com/backupassistant

The monthly fee of Backup Assistant will be waived for customers enrolled in My Business Account√. (That’s a$199 per month value for each line on your account!) Visit verizonwireless.com/mybusinessaccount

To enroll today in these programs, visit your nearest Verizon Wireless store or call 1.800.2 JOIN IN from any device.

√ Subject to specific terms of use. Results may vary based on backup schedule and other factors. Downloading the Backup Assistant application will require approximately 1 MB of data. Compatible device required.

The Verizon Wireless Extended Warranty program provides a free replacement device for mechanical or electrical defects after the manufacturer’s warranty expires.† Available separately for $199 per month.∆

Asurion Wireless Phone Protection includes a $39 (phones) or $89 (Advanced Devices) nonrefundable deductible per approved claim, a $400 (phones) or $1500 (Advanced Devices) per-claim limit and a two-claim limit per 12-month period. In addition, Asurion may fulfill claims with new, reconditioned or different equipment. Available separately for $449 (phones) or $6 (Advanced Devices) per month.

To enroll, visit a Verizon Wireless store and talk to a Business Specialist or call 1.800.2 JOIN IN. You must enroll within 30 days of new device activation or upgrade. Also, you may cancel coverage anytime without penalty and receive a prorated refund of your unused premium.

Total Equipment Coverage & Backup Assistant

* Wireless Phone Protection provided by Asurion Insurance Services, Inc. For complete terms and conditions, see Asurion Wireless Phone Protection brochure, call Asurion at 1.888.881.2622 or visit phoneclaim.com/verizon

† If you are not enrolled in the Extended Warranty Program and your device suffers an electrical or mechanical failure after the manufacturer’s warranty period expires, it can be replaced for $50 per occurrence. Total Equipment Coverage and Extended Warranty are not available in all retail locations and/or states (e.g., state of Florida).

∆ Verizon Wireless Extended Warranty is $150 (phones) or $199 (Advanced Devices) when included as part of Total Equipment Coverage. For more program details, please refer to the Welcome Guide for Extended Limited Warranty or Service Contract Information.

VZ Navigator Pricing OptionsDomestic

Monthly Charge $999 per line

Per-Day Charge (good for 24 hours)

$299 per line

Global (including Domestic)

Monthly Charge $1999 per line

Map data provided by

* Select global device with global data subscription required. Not supported in all countries; some features may not be available in some countries. Global data charges apply.

Total Equipment Coverage

• Lost Devices• Theft• Accidental Damage

(e.g., liquid damage) • Manufacturer Defects (after the

manufacturer’s warranty expires)• Overnight Shipping

PhonesAdvanced Devices

(See verizonwireless.com/advanceddevices for a complete list.)

$599Monthly Charge

$799Monthly Charge

Winter/Spring 2010



Push to Talk & Field Force Manager

Push to Talk provides instant two-way communication for mobile teams on the go.Connect instantly with your crews far and wide, using Verizon Wireless Push to Talk. Communicate with one person or your whole team with just the push of a button.

• Group calls with up to 50 participants.• Presence shows who’s available for a Push to Talk call. • Online contact management for the entire company. • One number, one phone for Push to Talk and voice calls. • Coast-to-coast coverage in the National Enhanced

Services Rate and Coverage Area.

Push to Talk phones subject to availability. Selection may vary. PushtoTalk–capablephoneisrequired.NotavailablewithNationwideEmailPlans,NationwidePlusCanadaPlansorNationwidePlusMexicoPlans.√Additionalchargesmayapplywhenusingcertaincapabilities.1WithMobileBroadbandConnectdevicesthatareEV-DORev.A–capable,youcanexpectdownloadspeedsof600–1400Kbpsanduploadspeedsof500–800Kbps.WithMobileBroadband

ConnectdevicesthatarenotEV-DORev.A–capable,youcanexpectdownloadspeedsof400–700Kbpsanduploadspeedsof60–80Kbps.VZAccessManagerrequired;visitvzam.net

Make your business instantly more productive with Push to Talk and Field Force Manager.

Manage your mobile workforce with Field Force Manager.Field Force Manager is a powerful web and handset application that offers location management, driving directions, job dispatch and more. Choose the package with the level of service you need.

• Limited: Management of workforce from the field including detailed travel information.

• Basic: Limited package plus job dispatch, text-based driving directions and electronic time cards.

• Premium: Basic plan plus assignment-completion notification and audible and map-enabled driving directions.

To learn more about Push to Talk, visit verizonwireless.com/ptt. Click Customer Testimonial to view a video case study.

To learn more about Field Force Manager, visit verizonwireless.com/ffm or call 1.800.VZW.4BIZ.

Push to Talk

• Unlimited One-to-One Calling

• Unlimited Group Calling

• Manage contacts online at verizonwireless.com/ mybusinessaccount

Monthly Access per Phone

$2999 Push to Talk–only plan*

with no voice calling$5

when added to a qualifying voice plan

Field Force Manager†

Monthly Access per Phone

Monthly Access per Smartphone∆

Limited $1999 $15Basic $2999 $20Premium $4999 $30

FieldForceManager:Requiresqualifyingvoiceplan.FieldForceManagerisonlyavailabletobusinesseswithfiveormorebusinesslinesofservice.Subjecttospecifictermsofuse.MonthlyaccessincludesunlimiteddatausageforFieldForceManager.LimitedMonthlyAccessplansandBasicMonthlyAccessplansfor3GSmartphonesarenoteligibleforbusinessdiscounts.FieldForceManagerisonlyavailableintheNationalEnhancedServicesRateandCoverageArea.DownloadingtheFieldForceManagerapplicationwillrequireapproximately2MBofdata.

Megabytechargeswillnotbeincurredforusingtheapplicationafterdownloadtothedevice.†FieldForceManagerisavailableonselectSimpleFeaturePhonesand3GSmartphones.FieldForce

ManagerPremiummaynotbeavailableonallSimpleFeaturePhonesand3GSmartphones.∆RequiresUnlimitedEmailPlanorFeature.

*PushtoTalk–onlyplanisavailableonEV-DORev.Aphonesonly.Monthlydiscountsdonotapply.

ForadditionalinformationonIncludedFeatures,suchasText,Picture&VideoMessagingandMobileWeb,andOptionalServices,suchasPictureandTextAlerts,BasicMessaging,MobileEmailandVZNavigator,seepages21and22.

PushtoTalk–OnlyPlan:Forinformationontaxes,surchargesandfees,pleaseseeAdditionalPlanInformationonpages36–37.Foradditionaldetails,seetheImportantInformationsectiononpages38–41.


Coming soon!CASIO®

G’zOne Brigade™

CASIO®

G’zOne Rock™

MotorolaBarrage™

SamsungConvoy™

Capabilities√

Wireless Email Service

Mobile Email, Corporate Email Mobile Email Mobile Email Mobile Email

EV-DO Rev. A Rev. A Rev. A Rev. A

Mobile Broadband Connect1 P P P P

Field Force Manager P P P P

Navigation VZ Navigator VZ Navigator VZ Navigator VZ Navigator

Electronic Compass – P – –

Mobile Web HTML Browser P P P

Visual Voice Mail P – – –

Dashboard – P P P

Built-in Features

Keyboard Type QWERTY Keypad Keypad Keypad

Digital Camera 3.2-megapixel with flash

2.0-megapixel with flash 2.0-megapixel 2.0-megapixel

Specifications

Size (W x H x D) 4.4" x 2.2" x 0.9" 4.1" x 2.0" x 0.9" 2.09" x 3.78" x 0.96" 2.0" x 3.85" x 0.94"

Weight 6.0 ounces 4.4 ounces 4.2 ounces 3.88 ounces

Rugged P P P –

Meets U.S. military specifications for:

Water, shock and dust resistant; immersion;

vibration; salt fog; humidity; solar

radiation; altitude; high- and low- temp. storage

Water, shock and dust resistant; immersion;

vibration; salt fog; humidity; solar

radiation; altitude; high- and low- temp. storage

Rain, humidity, solar radiation, high- and low-temp., dust, salt fog, altitude, shock,

vibration, transit drop, waterproof up to one meter for 30 minutes

Shock, dust, vibration, salt fog, humidity, solar

radiation, altitude, high- and low- temp. storage

Winter/Spring 2010



Important Map Information:This map is not a guarantee of coverage and may contain areas with no service. This map reflects a depiction of predicted and approximate wireless coverage. The coverage areas shown do not guarantee service availability and may include locations with limited or no coverage. Even within a coverage area, there are many factors, including network capacity, your device, terrain, proximity to buildings, foliage and weather, that may impact availability and quality of service. An all-digital device will not operate or be able to make 911 calls when digital service is not available. See verizonwireless.com/coveragelocator for additional coverage information.

Map Key

Push to Talk EV-DO/ Rev. A Coverage Area

Push to Talk 1X Coverage Area

Push to Talk Service Not Available

Push to Talk Coverage Map Nation’s Largest Push to Talk Network

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Global Services

You get the best! Business Traveler, the leading magazine around the world for the frequent business traveler, has named Verizon Wireless “Best Wireless Data Service Provider in the World.”


Global Phone & Global Messaging 30

GlobalAccess & GlobalEmail 31

Global Device Comparison Chart 32

Global Solutions 34

FeatureS• Windows Mobile 6.5 Professional• Global Quad Band/3G UMTS• 512 MB of on-board memory• TouchFLO 3D user interface• 3.6-inch, high-resolution, touch-sensitive display• Virtual QWERTY keyboard• 5.0-megapixel camera• Speakerphone with Mute key

CaPabilitieS*• Business and Personal Email• Global ready• VZ Navigator/VZ Navigator Global • Visual Voice Mail• Wi-Fi–capable

As stylish as it is innovative. With its sleek look, intuitive layout and high-tech capabilities, the HTC Imagio is ready to travel the world.

HtC imagioOur latest device.

the world is your office.

FeatureS• Global Quad Band/3G UMTS• Full QWERTY keyboard• 16 GB microSD™ card pre-installed• High-speed Micro-USB 2.0• 256 MB of on-board memory• 3.2-megapixel camera• Video recorder

*Additionalchargesmayapplywhenusingcertaincapabilities. †Subjecttoavailability.

HtC imagio

The BlackBerry Tour 3G smartphone is made for your mobile lifestyle.

blackberry tour† Our featured device.

CaPabilitieS*• 3G network speeds• VZ Navigator/VZ Navigator Global • Audio and video streaming• Bluetooth® stereo support • Mobile Broadband Connect–capable

blackberry tour

You travel a lot for work, and missing a client call isn’t an option. With Verizon Wireless, you’ll get voice calls in more than 220 countries and email and Internet access in more than 195 countries, over 85 with 3G speed. Now you can take your business with you, even abroad.

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Global Services

Global Phone & Global Messaging GlobalAccess & GlobalEmailOut of the country doesn’t have to mean out of touch. Stay connected to your business worldwide with Global Phone and Global Messaging services from Verizon Wireless.

For an up-to-date list of destinations and rates, visit verizonwireless.com/goglobal

Global PhoneGet the convenience of reliable voice service in more than 220 countries. You’ll use one device and number, no matter your destination – and handle just one bill for domestic and international calls. And with Assisted Dialing, making calls while traveling is easier than ever.

Global Value Plan Receive discounted rates in more than 150 countries. Just $499 per line per month, or free if your business has five or more lines.

Global Travel Program If you travel only occasionally, borrow one of our global-enabled phones for trips abroad. No rental fees or security deposits, and all charges will be applied to your current Verizon Wireless bill. To place an order, contact our Global Services Activation Specialists at 1.800.711.8300.

Global Phone Customer Support Verizon Wireless offers a comprehensive support system for business travelers who use our global services and provides you with U.S.-based, 24/7 technical support. In addition,

GlobalAccessGlobalAccess expands your Mobile Broadband service abroad for access to Internet, email and applications in more than 195 countries, over 85 with 3G speed.

Fast Get download capabilities of up to 400 to 700 Kbps on high-speed networks in popular travel destinations such as the United Kingdom, Germany, Italy and France – all with a GlobalAccess device.

Flexible Choose pricing options based on your travel frequency and destinations. See page 35 for details. You can also take advantage of Verizon Wi-Fi hotspots in Canada, Mexico and throughout the U.S. See page 12 or visit verizonwireless.com/wi-fi for details.

GlobalAccess DevicesUse with select global-ready USB modems. For a complete list of GlobalAccess–capable devices, visit verizonwireless.com. You can also get GlobalAccess via Mobile Broadband Built-In notebooks/netbooks enabled by Gobi™ – which lets you access CDMA, GSM and UMTS networks without the need for additional devices.*

With its small size and global-access capabilities, a USB modem like the Verizon Wireless UMW190 lets you stay connected at the office, on the road or traveling the world. Switch between data networks both here and abroad with one simple device.

All of our global USB devices have pre-installed SIM cards and support:

• CDMA 1xEV-DO Rev. A• 3G Tri Band UMTS/HSPA• Quad Band GSM/GPRS/EDGE

Stay in touch around the world with GlobalAccess and GlobalEmail.

*InorderforGlobalAccesstoworkwhiletravelinginGSMandUMTSdestinations,youmusthaveaSIMCard,whichisincludedintheGlobalSupportPack.TheGlobalSupportPackcomeswithselectglobal-readynotebooks/netbookswithMobileBroadbandBuilt-In.

GlobalEmailKeeping in contact with the office is now easier than ever with GlobalEmail. You’ll get near real-time email messages right on your 3G Smartphone or BlackBerry device in more than 195 countries around the globe.

Get more done. Access your business email and attachments, along with your personal POP3 email accounts.

Watch the bottom line.Enjoy unlimited, flat-rate pricing across worldwide destinations.

Forget about multiple devices. Use just one global-ready device for your voice and data needs at home or abroad. Take your pick of our feature-rich, global-ready 3G Smartphones. They’re loaded with extras that can simplify your work – and your life.

Verizon Wireless UMW190

Verizon Wireless global customers receive a Verizon Wireless Global Support Card, enabling them to call from nearly any wireline in the world and connect to our global help desk free of charge.* Reach us 24/7 at 1.800.922.0204 while in the U.S., or at 1.908.559.4899 from anywhere in the world.

Global Certified Like-New Replacement Program If your phone stops working due to a manufacturer’s defect, you can get a replacement device, even if you’re traveling out of the country.† We’ll ship the replacement to you in more than 200 countriesΔ that have Verizon Wireless service – and you can return your defective device with a prepaid return label once you’ve arrived back home.

Global MessagingNo time to call? No worries. You can use your phone to send picture, video and text messages while traveling the world. See page 34 for pricing details.

*Hotelsandpayphonesmaychargeaconnectionfee. †Youmustownthedevicetoqualifyfortheprogram.GlobalTravelProgramdevicesarenoteligible. ∆Shippingandcustomsrestrictionsapply.

Winter/Spring 2010


Global Services

Global Devices

Globaldevicessubjecttoavailability.Selectionmayvary.

*Additionalchargesmayapplywhenusingcertaincapabilities.I-Dialfeaturerequired. † MobileBroadbandConnectfeaturerequired.AvailableonlyintheBroadbandandCanada

Broadband/EnhancedServicesRateandCoverageAreas,MexicoEnhancedServicesRateandCoverageAreaandCDMAdestinations(Aruba,Bahamas,Bermuda,CaymanIslands,China,

DominicanRepublic,Guam,India,Israel,Jamaica,Japan,NetherlandsAntilles,Saipan,SouthKoreaandselectcruiseships).

∆BlackBerrydevicesonlytetherwithWindowsOS–basedcomputers.


BlackBerry®

Storm2™BlackBerry®

Tour™HTC

Touch Pro™ 2

HTC

Imagio™HTC

Ozone™

Coming soon! Samsung

Saga™Verizon Wireless

Escapade™

Capabilities*

GlobalEmail P P P P P P –

View Photos, Videos and Other Rich Media P P P P P P Photosonly

Mobile Broadband Connect–Capable† P∆ P∆ P P P P –

Navigation (Seepage22fordetails)

VZNavigatorGlobal VZNavigatorGlobal VZNavigatorGlobal VZNavigatorGlobal VZNavigator VZNavigator VZNavigator

Built-In Features

UMTS P P P P – – –

GSM Quad Band P P P P P P P

Wi-Fi P – P P P P –

Assisted Dialing P P P P P P P

Keyboard Type Virtual QWERTY Virtual&Slide-OutQWERTY Virtual QWERTY QWERTY Keypad

Digital Camera 3.2-megapixel 3.2-megapixel 3.2-megapixel 5.0-megapixel 2.0-megapixel 2.0-megapixel 2.0-megapixel

Specifications

Operating System BlackBerryDeviceSoftwarev5.0

BlackBerryDeviceSoftwarev5.0

WindowsMobile®6.1Professional

WindowsMobile®6.5Professional

WindowsMobile®6.1Standard

WindowsMobile®6.1Professional –

Size (W x H x D) 2.4"x4.4"x0.53" 2.4"x4.4"x0.6" 2.33"x4.57"x0.68" 2.43"x4.65"x0.55" 2.48"x4.49"x0.52" 2.4"x4.8"x0.5" 3.9"x1.9"x0.8"

Weight 5.5ounces 4.6ounces 6.35ounces 5.26ounces 3.7ounces 4.6ounces 3.4ounces

Flash/RAM Memory 256MB/256MB(2GBon-boardmemory) 256MB/256MB 512MB/288MB 512MB/288MB 256MB/192MB 256MB/128MB 128MB

Expandable Memory (microSD™ card)

16GB(16GBmicroSDcard

pre-installed)

16GB(16GBmicroSDcard

pre-installed)16GB 16GB 16GB 16GB –

Usage Time/ Standby Time

330minutes/269hours

300minutes/336hours

318minutes/324hours

318minutes/324hours

290minutes/324hours

270minutes/372hours

226minutes/316hours

Winter/Spring 2010


Global Services

Global Services

Global SolutionsTake these steps to find your ideal device and access plan.

Puerto Rico and the U.S. Virgin Islands are included in the National Enhanced Services Rate and Coverage Area. Standard rates apply.Select Data Coverage and Additional Data Coverage listings are for data roaming. To see supported countries for Text, Picture & Video Messaging, go to verizonwireless.com/internationalmessaging

• Australia• Belarus• Belgium• Bermuda• Canada• Czech Republic• Dominican Republic• France• Germany• Greece• Guam

• Hungary• Ireland• Isle of Man• Israel• Italy• Liechtenstein• Malta• Mexico• Monaco• Mongolia• Netherlands

• New Zealand• Portugal• Romania• Saipan• South Korea• Spain• Sweden• Switzerland• United Kingdom• Vatican City

• Afghanistan• Aland Islands• Albania• Algeria• Andorra• Angola• Anguilla• Antarctica3

• Antigua and Barbuda• Argentina3

• Armenia• Aruba• Austria• Azerbaijan• Bahamas• Bahrain• Bangladesh• Barbados• Belize3

• Bosnia and Herzegovina• Botswana• Brazil• Brunei• Bulgaria• Burkina Faso• Cambodia• Cameroon• Cayman Islands• Chad• Chile3

• China• Colombia3

• Congo, Dem. Rep. of• Costa Rica• Croatia• Cyprus• Denmark• Dominica• Ecuador3

• Egypt• El Salvador• Equatorial Guinea• Estonia• Fiji• Finland• French Guiana

• Gambia• Georgia• Gibraltar• Grenada• Guadeloupe• Guatemala• Guernsey• Guinea• Guyana• Haiti• Honduras3

• Hong Kong• Iceland• India• Indonesia• Iraq• Jamaica• Japan• Jersey• Jordan• Kazakhstan• Kenya• Kuwait• Kyrgyzstan• Laos• Latvia• Lithuania• Luxembourg• Macau• Macedonia• Madagascar• Malawi• Malaysia• Maldives• Martinique• Mauritius• Moldova• Morocco• Mozambique• Netherlands Antilles• Nicaragua• Niger• Norway• Oman• Pakistan• Palestinian Territory

• Panama3

• Papua New Guinea• Peru3

• Philippines• Poland• Qatar• Russian Federation• Rwanda• Samoa• San Marino• Saudi Arabia• Senegal• Serbia and

Montenegro• Singapore• Slovakia• Slovenia• South Africa• Sri Lanka• St. Barthelemy• St. Kitts and Nevis• St. Martin• St. Vincent/Grenadines• Sudan• Suriname• Svalbard• Syria• Taiwan• Tajikistan• Tanzania• Thailand• Tonga• Trinidad and Tobago• Tunisia• Turkey• Turks and

Caicos Islands• Ukraine• United Arab Emirates• Uruguay3

• Uzbekistan• Venezuela• Vietnam• Virgin Islands (British)• Western Sahara• Yugoslavia• Select cruise ships

Select Data Coverage

Additional Data Coverage

Global Data Options

BlackBerry Simple Feature or 3G Multimedia Phones Notebook/Netbook/USB Modem

Windows Phone

Business and Personal Global Email and Data Global Data for Phones* GlobalAccess†

Select your plan based on use and destination.

Monthly Access Fee

$20added to a Nationwide Email Plan

$6499added to

Voice Plan

$6999Data-Only Plan∆

Pay Per Use $2999 $1999 Pay Per Use $21999 $12999 $5999

Verizon Wi-Fi available in U.S., Canada and Mexico.

Domestic Data Coverage Unlimited Per Your Email Plan (see page 6)

– – – 5 GB (5120 MB) Includes Canada

5 GB (5120 MB) Includes Canada

5 GB (5120 MB)

Select Data Coverage (see country list at right) Unlimited

Canada $0.002/KB or $205/MB

Mexico $0.005/KB or $512/MB

Other countries $0.02/KB or $2048/MB

20 MB√ 10 MB√Canada

$0.002/KB or $205/MBMexico

$0.005/KB or $512/MBOther countries

$0.02/KB or $2048/MB

200 MB1 100 MB1Canada

$0.002/KB or $205/MBMexico

$0.005/KB or $512/MBOther countries

$0.02/KB or $2048/MB

Additional Data Coverage (see country list at right) Unlimited

$0.02/KB or $2048/MB

$0.02/KB or $2048/MB

$0.02/KB or $2048/MB

$0.02/KB or $2048/MB

For more information on calling to and from Canada and Mexico, see page 20.

Global Phone and Global Messaging Options

BlackBerrySimple Feature or

3G Multimedia PhonesWindows Phone

Voice ServiceCanada 69¢/min. and Mexico 99¢/min.

Standard Rates for other countries as low as $129/min. Global Value Plan Rates as low as 99¢/min.

Text MessagingCanada 20¢ per recipient per message sent and 20¢ per message

received or according to your Domestic Messaging Plan. Other countries 50¢ per recipient per message sent and 5¢ per message received.

Picture & Video Messaging2Canada, Puerto Rico, Mexico and the U.S. Virgin Islands 25¢ per recipient per message

sent and 25¢ per message received or according to your Domestic Messaging Plan. Other countries 50¢ per recipient per message sent and 25¢ per message received.

International Dialing should be added to account prior to calling or roaming internationally. Devices subject to availability. In order for your global device to work while traveling in GSM/UMTS destinations, you must have a SIM card and global capabilities.

Coverage limitations and maps available at verizonwireless.com/goglobal

*Only available in CDMA destinations (Aruba, Bahamas, Bermuda, Cayman Islands, China, Dominican Republic, Guam, India, Israel, Jamaica, Japan, Netherlands Antilles, Saipan, South Korea and select cruise ships).

†GlobalAccessdevice required to roam in GSM- and UMTS-covered destinations. The majority of your monthly usage must be in the Verizon Wireless National Enhanced Services Rate and Coverage Area. ∆Global Email and Data-only plans are only available with five or more lines of service. Domestic voice use is 25¢ per minute. Refer to page 21 for additional feature details. √Overage rates: Canada – $0.002/KB or $205/MB. Mexico – $0.005/KB or $512/MB. All other countries – $0.02/KB or $2048/MB. 1100 MB/200 MB is total allowance for Select Data Coverage countries; overage rate of $0.005/KB or $512/MB applies. Overage rate in U.S. and Canada is $0.05/MB. 2 In addition to the pay-per-message rates, global data roaming rates also apply: Canada – $0.002/KB or $205/MB; Mexico – $0.005/KB or $512/MB; all other countries – $0.02/KB or $2048/MB. 3 Requires Quad Band GSM–capable device.

For information on taxes, surcharges and fees, please see Additional Plan Information on pages 36–37. For additional details, see the Important Information section on pages 38–41.

Bold/italic listings indicate 3G data is available.

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Additional Coverage Maps


Mobile Data, Email & Web Options (see pricing on pages 6−8)

Mobile Broadband(see pricing on pages 14–15)

Nationwide Small Business SharePlans, Nationwide, Nationwide Plus Canada & Nationwide Plus Mexico (see pricing on pages 18−20)

Push to Talk–Only (see pricing on page 24)

Global Solutions (see pricing on pages 34–35)

GlobalEmail GlobalAccess

Minimum Contract Term, Activation and Early Termination Fees

Minimum Term: Month-to-month, one- or two-year contract term required per line. Activation Fee: $35 per line. Early Termination Fee: up to $175, or up to $350

if you purchased an advanced device, per line for one- or two-year contract terms. Customers activating on month-to-month terms are not eligible for monthly access fee discounts.*

Minimum Term: Month-to-month, one- or two-year contract term required per line. Activation Fee: $35 per line. Early Termination Fee: up to $175, or up to $350

if you purchased an advanced device, per line for one- or two-year contract terms. Customers activating on month-to-month terms are not eligible for monthly access fee discounts.*

Taxes, Surcharges and Fees Taxes, surcharges and fees, such as E911 and gross receipt charges, vary by market and, as

of December 1, 2009, add between 5% and 37% to your standard monthly access and other charges.Taxes, surcharges and fees, such as E911 and gross receipt charges, vary by market and, as

of December 1, 2009, add between 5% and 37% to your standard monthly access and other charges.

Monthly Federal Universal Service Charge† 14.1% of interstate and international telecom charges,

as of January 1, 2010; varies quarterly based on FCC rate.14.1% of interstate and international telecom charges,

as of January 1, 2010; varies quarterly based on FCC rate.

Monthly Regulatory Charge†

7¢/line 2¢/line 7¢/line 7¢/line 7¢/line 2¢/line

Monthly Administrative Charge†

92¢/line 6¢/line 92¢/line 92¢/line 92¢/line 6¢/line

Required Equipment CDMA 3G Smartphone or BlackBerry device with Verizon Wireless software required, and can only be used with an Email Plan, Data Plan or Data Feature.∆

PC Card, ExpressCard, USB modem or select Mobile Broadband Built-In notebooks/netbooks and phones/devices as a modem.

A handset, 3G Smartphone or BlackBerry device with Verizon Wireless software.

For details on equipment, see page 25.

A global 3G Smartphone with Verizon Wireless software.

The new Mobile Broadband Built-In module enabled by Gobi, embedded in select notebooks/netbooks, or a GlobalAccess ExpressCard.

Coverage Areas Anytime Minutes, National Mobile to Mobile Calling Minutes, Night & Weekend Minutes and Per-Minute Rate are for domestic calls from within the Nationwide Rate and Coverage Area. Email service is available from within the National Enhanced Services and Extended National Enhanced Services Rate and Coverage Areas. For more details, see pages 44–45 or visit verizonwireless.com/vzemail

Mobile Broadband Rate and Coverage Area (NationalAccess coverage is also included with a Mobile Broadband plan.) For more details, see pages 44–45 or visit verizonwireless.com/broadbandcoverage

Nationwide and Nationwide Small Business SharePlans

Nationwide Plus Canada and Nationwide Plus Mexico

For details, see pages 26–27 or visit verizonwireless.com/ptt

For details, see pages 34–35 or visit verizonwireless.com/goglobal

For details, see pages 34–35 or visit verizonwireless.com/goglobal

Anytime Minutes, National Mobile to Mobile Calling Minutes, Night & Weekend Minutes and Per-Minute Rate are for domestic calls from within the Nationwide Rate and Coverage Area. For more details, see pages 42–43 or visit verizonwireless.com/ vzvoice

Anytime Minutes, Night & Weekend Minutes and Per-Minute Rate are for use from within the Nationwide Plus Canada or Mexico Rate and Coverage Area. National Mobile to Mobile Calling Minutes are for domestic calls from within the National Mobile to Mobile Calling Rate and Coverage Area. For more details, see pages 42–43.

* See verizonwireless.com/advanceddevices for a complete list of Advanced Devices. † Charges are Verizon Wireless charges, not taxes, and are subject to change. For more details on these Verizon Wireless charges, call 1.888.684.1888. ∆ Also applies to Business and Personal Email and Personal Email Features.

Additional Plan Information

Winter/Spring 2010


Important Inform

ation&


Important Information &Additional Coverage Maps


Worry Free Guarantee Additional InformationNew Every TwoLike the name says, with New Every Two, eligible customers can get a discount toward a new device every two years. So if you have a plan of $3499 or higher and complete 20 months of your two-year contract, then you’re eligible for the two-year discounted retail price, up to the price of the device after any available rebates. If you have a plan of $7999 or higher for the full three months prior to completing your New Every Two device upgrade, you’ll get up to $50 toward the purchase of that device. If your Plan is between $3499 and $7998 at any time during the three months prior to completing your New Every Two device upgrade, you’ll get up to $30 toward the purchase of that device. And if you want, you can also transfer your New Every Two credit to another line on your account.

Other Important Things to Know About New Every Two• To receive your upgrade, you’ll need to renew your agreement on that line for another two years with a plan of $3499 or higher.

• Upgrading your device at a discounted price, including exercising your Annual Upgrade option, will restart your eligibility for New Every Two.

• Secondary lines on a Family SharePlan are not eligible, except those on a Family SharePlan Unlimited Anytime Minute Plan.

• Discount amounts and plan tiers can change at the sole discretion of Verizon Wireless.

• Once you become eligible, you may have only six months to take advantage of your New Every Two benefits ... so don’t delay.

Important InformationThe services described in this brochure are subject to the following terms and conditions, as applicable. • Credit approval required. • Billing, shipping and end-user

address must be within an area where Verizon Wireless is licensed and provides service.

• Verizon Wireless is not responsible for third-party content you encounter using these services, including any possible defamation, obscenity or profanity.

• Want to block access to certain content? Set up Content Filters at verizonwireless.com/myverizon or call Customer Service to block any lines on your account from using Mobile Web, Get It Now/Media Center, Messaging, V CAST and certain international services.

• When you call someone, his or her phone may show your name and wireless phone number. If you want to block this Caller ID, dial *67 before each call, or order per-line call blocking (just dial *82 to unblock) where available. You can’t block Caller ID for some of the numbers you may call, such as toll-free numbers.

Nationwide Plans, Nationwide Plus Canada Plans and Nationwide Plus Mexico PlansLimited Mobile to Mobile Calling with Limited Night & WeekendDoes your Plan have limited Mobile to

Mobile Calling and limited Night & Weekend allowances? If so, then when you make a Mobile to Mobile call during Night & Weekend hours, your allowance minutes will be used in the following order:1) Mobile to Mobile Calling2) Night & Weekend3) Anytime Allowance

National Mobile to Mobile CallingWhen you have Mobile to Mobile Calling, you can talk with any of our customers anytime from within the Nationwide Rate and Coverage Area or Verizon Wireless Prepaid Plans Rate and Coverage Area, as applicable. National Mobile to Mobile Calling is not available: (i) to customers whose wireless exchange restricts the delivery of Caller ID; (ii) with fixed wireless devices with usage substantially from a single cell site; (iii) if Call Forwarding or No Answer/Busy Transfer features are activated; (iv) for data usage, including Push to Talk calls, Picture Messaging or Video Messaging; (v) for calls to check your Voice Mail; (vi) for calls to Verizon Wireless customers using any of the Global services; (vii) in those areas of Louisiana and Mississippi where your phone’s roaming indicator flashes; and (viii) for incoming calls if Caller ID is not present or Caller ID Block is initiated.

Text, Picture and Video MessagingBillingInstant messages are billed the same as text messages. If you have a 3G Smartphone, you won’t be charged for sending and receiving picture and video messages unless you’re in the Extended National Enhanced Services Rate and Coverage Area, in which case sending and receiving picture and video messages will be billed as data usage per your data plan or feature, or billed at 1.5¢/KB ($1536/MB), as applicable. Messages sent are billed per address.

International UseYour Messaging Bundle doesn’t cover international messages. And when you’re roaming internationally, different charges may apply and Messaging Bundle allowances may not be available; see vzw.com/goglobal for more information. See verizonwireless.com/text for information about Text Alerts.

Unsolicited MessagesWe reserve the right to block unsolicited messages, but you may receive them. If a message isn’t delivered within five days from receipt on our network, it will be deleted. We don’t guarantee that messages will be received, and we’re not responsible for any messages that are lost or misdirected.

Character LimitsMost text messages can’t exceed 160

characters. This includes the sender’s callback number and the destination number/email address. Some phone models support more characters and enhanced messaging features. However, if the recipient’s service provider or phone doesn’t support the extra characters or features, they may not be able to view everything.

Pictures and VideoCheck out verizonwireless.com/picture for the Picture and Video Messaging User Agreement. Keep in mind that if you cancel a picture or video message after pressing SEND , partial content may be delivered. You can control receipt of picture and video messages using the “prompt mode” feature on your phone.

ContentVerizon Wireless does not monitor messaging content; we recommend setting up filters, controls and blocking features when appropriate.

Share OptionShare Option is available only if a minimum of five (5) Nationwide for Business, Nationwide Email Plans for Business or Nationwide GlobalEmail for Business lines are activated and maintained on the same account, and the Share Option is selected for each line. If at least five (5) lines are not maintained on the account, the Share Option will be removed from the remaining lines. The Monthly Anytime Minutes of all sharing lines on an account will be aggregated, and then allocated first to the sharing line with the highest anytime minute usage. If Anytime Minutes are still available, then the remaining minutes will be allocated to the line with the next highest anytime minute usage and so on until all allowance minutes are used. International dialing, directory assistance and features may be categorized together, billed as “other charges” and not detailed on your bill.

International Long DistanceYou need International Dialing (I-Dial) to make international calls to most countries, but you can make calls to some North American destinations without it; see vzw.com/goglobal for details. I-Dial requires a minimum payment history; a contract term and a security deposit may also be required. Failure to maintain these requirements may result in I-Dial suspension without notice. You can remove I-Dial at any time by calling Customer Service.

International Long Distance Value PlanIf you have the International Value Plan, then rates apply only on calls made from your Plan’s Coverage Area. If your Plan’s Coverage Area includes Canada, then calls made from that area to Canadian phone numbers will be billed per your Plan. Additional surcharges may apply when calling certain countries; see vzw.com/goglobal for details.

International Roaming When you’re roaming abroad, you need International Dialing (I-Dial) for outbound calling in many CDMA destinations. However, I-Dial is not required to receive incoming calls, or for data usage, in available CDMA destinations. If you’re roaming in South Korea, you need to manually update your device’s software. See vzw.com/goglobal for rates and countries, which are subject to change without notice. Service may be available in additional countries, but rates and service availability (including return calls from emergency services personnel) may be restricted. When you’re roaming near country borders, calls may be carried by a cell site located in a neighboring country and billed at that country’s rates. Text messaging is not available everywhere. Premium text messaging programs that are accessible domestically are also accessible when roaming internationally, but charges will be in addition to text messaging roaming charges. Where available, directory assistance, entertainment lines and any third-party services calls are billed (along with applicable toll charges) in addition to roaming rates. Message waiting indicator service is not available where text messaging is not available. Availability of service and features, including the ability to make and receive international calls, varies by serving carrier and location and may be restricted without notice. Global Services require credit approval.

Push to TalkPush to Talk calls take place between Verizon Wireless Push to Talk subscribers only. The Push to Talk feature can be added to plans with a monthly access fee of $3499 or higher.

Best PerformanceFor the best Push to Talk performance, all callers on a Push to Talk session must have a device that supports EV-DO Rev. A and receive EV-DO service. A Push to Talk call is terminated by pressing END or after 10 seconds of inactivity.

General UseWhile you are on a Push to Talk call, voice calls will go directly to Voice Mail. When you are on a voice call, you can’t receive a Push to Talk call. You can’t prevent others from adding your number to their Push to Talk contact list. Only one person at a time can speak during Push to Talk calls. When you use your phone keypad to make a Push to Talk call, you must enter the 10-digit phone number of the called party. Presence information may not be available for all Push to Talk contacts. The accuracy of presence information may be affected by the network registration status of a Push to Talk contact. You can’t use your Push to Talk service for any applications that tether your

phone to computers or other devices for any purpose. If you add the Push to Talk feature, coverage for your other data services will be limited to the National Enhanced Services Rate and Coverage Area.

Data Plans and Features: Content and Internet AccessUsing your wireless device, you can access the Internet, including third-party information, content and services, through Mobile Web, Optimized View for Mobile Web and Dashboard. Verizon Wireless is not responsible for any information, content or services you access, download or use. When you visit a site or use a service, you do so at your own risk and any information you involuntarily or voluntarily provide to third parties may be subject to their intellectual property, privacy, use and other policies. You are responsible for maintaining virus protection when accessing service. It’s a good idea to use security software, blocking processes or filtering mechanisms to protect you, your information, your assets and any others who may use your wireless devices on your account. For additional information, visit the Verizon Content Policy at http://responsibility.verizon.com/contentpolicy

Data Plans and FeaturesData sessions automatically terminate after 24 hours of activity. Data session is inactive when no data is being transferred. Data session may seem inactive while data is actively being transferred to the device, or may seem active when it is actually cached and not transferring data. You MUST press the END or disconnect button to ensure that the session disconnects and charges cease. Third-party applications may automatically reinitiate data sessions without you pressing or clicking the SEND or connect button.

Data Plans and Features: Permitted UsesYou can use our Data Plans and Features for accessing the Internet and for such things as: (i) Internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP).

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Approximate Data Usage Examples:Basic information and examples showing the approximate data usage for several common Internet activities appear in the chart below.

Data Plans and Features: Prohibited UsesYou may not use our Data Plans and Features for illegal purposes or purposes that infringe upon others’ intellectual property rights, or in a manner that interferes with other users’ service; that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency; that interferes with the network’s ability to fairly allocate capacity among users or that otherwise degrades service quality for other users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable “bots” or similar routines (as set forth in more detail in (ii) below) or otherwise denigrate network capacity or functionality; (ii) “auto-responders,” “cancel-bots,” or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or email use by others; (iii) generating “spam” or unsolicited commercial or bulk email (or activities that facilitate the dissemination of such email); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless’ services or the Internet-based resources of others, including the generation or dissemination of viruses, malware or “denial of service” attacks; (v) accessing, or attempting to access without authority, the information, accounts or

devices of others, or to penetrate, or attempt to penetrate, Verizon Wireless’ or another entity’s network or systems; or (vi) running software or other devices that maintain continuous active Internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions, unless they adhere to Verizon Wireless’ requirements for such usage, which may be changed from time to time. Customers who do not have dedicated Mobile Broadband devices cannot tether other devices to laptops or personal computers for use as wireless modems unless they subscribe to Mobile Broadband Connect.You may access and monitor your own data usage during a particular billing period, including during the Return Period under your Worry Free Guarantee, by accessing My Verizon online or by contacting Customer Service. We further reserve the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and we reserve the right to deny, modify or terminate service, with or without notice, to anyone we believe is using Data Plans or Features in a manner that adversely impacts our network. We may monitor your compliance, or other subscribers’ compliance, with these terms and conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. [See verizonwireless.com/privacy]

GlobalAccess, GlobalEmail and Global Phone Verizon Wireless will terminate your service for good cause if less than half of your usage over three consecutive billing cycles is on the Verizon Wireless National Enhanced Services Rate and Coverage Area. Your SIM Card is for use only with your Global PC Card, Global 3G Smartphone or Global Phone, and only for the purpose of those services. You are responsible for any unauthorized use of your SIM Card, and will safeguard security codes. Upon termination of service, destroy your SIM Card.

Mobile Email (including GlobalEmail), Email and Web for BlackBerry/Smartphones Mobile Email and Email and Web for BlackBerry/smartphones subscribers cannot: (i) access the Internet, intranets or other data networks except as the device’s native applications and capabilities permit, unless they subscribe to Mobile Broadband Connect; or (ii) use any application that tethers their device to laptops or personal computers other than for use of the Wireless Sync, Good or BlackBerry solutions (if applicable) unless they subscribe to Mobile Broadband Connect.

VZ Navigator GlobalVZ Navigator Global isn’t available in every country (in English or Spanish) and doesn’t

include all of the features currently available through VZ Navigator. When you send messages or place calls using VZ Navigator Global, you will be charged standard international rates per your Plan, feature and/or bundle. If you’re going to use VZ Navigator Global, you’ll need to follow these steps (and it is recommended that you do so prior to leaving the United States): 1) Sync your data with the VZ Navigator

website to avoid losing any stored data.2) Download the VZ Navigator Global

application.3) Add the VZ Navigator Global feature

code and remove the VZ Navigator feature code.

Get It Now/Media CenterWith Get It Now/Media Center, you can download, install and use applications and content, including ringtones, wallpaper, games, productivity tools or other information (collectively known as “Applications”), directly to a compatible phone. You will be notified of applicable recurring or nonrecurring subscription charges when purchasing Applications; taxes and surcharges may also apply. You will be responsible for all charges incurred until the Application is deleted from your account, even if you lose or replace your phone, block Get It Now/Media Center on your phone or your account is suspended. You agree: (1) to use Applications only on the phone to which they are downloaded, even if downloaded pursuant to an unlimited or other long-term agreement and no transfers, credits or refunds are permitted; (2) not to (i) harass, offend, threaten, embarrass, distress or invade the privacy of any individual or entity; (ii) provide false information or impersonate another person; and/or (iii) take any action that infringes upon any third party’s copyright, trademark, patent or other intellectual property right(s); and (3) to the Get It Now/Media Center License Agreement between you and each application developer; see vzwshop.com/popups/licenseagreement_popup.aspx

Premium Messaging ProgramsPremium Messaging programs use unique five- or six-digit numbers, called “short codes.” They are sponsored by third parties, and the programs and opt-in requirements vary. Short codes, whether sent or received, are subject to standard messaging charges. Some programs may also charge additional premium fees (“Premium Programs”), the amount and billing frequency of which will be disclosed at time of opt-in and billed on your Verizon Wireless bill. To opt out at any time, send the words CANCEL, END, QUIT, STOP or UNSUBSCRIBE to the applicable short code. To get more information, including contact details for the third-party sponsor, send the word HELP to the applicable short code. Some campaigns may be subject to additional terms and conditions.

electrical or mechanical malfunction, or Total Equipment Coverage. There is no fee to replace a defective device if you are enrolled in Total Equipment Coverage.Devices subjected to neglect, misuse, liquid damage, unreasonable wear and tear, and the like are not eligible for any return or exchange program. This program does not cover devices on Prepaid Accounts or lost or stolen devices.These policies do not limit or supersede any existing manufacturer’s warranties. This program may be considered to be a “warranty” or “service contract” in certain states. In these states, please refer to the Welcome Guide for Extended Limited Warranty or Service Contract information.

Visual Voice MailVisual Voice Mail is only available in the National Enhanced Services Coverage Area and only on select devices. Basic Voice Mail required. Not compatible with Text Messaging Block. Data charges apply during application download and standard messaging rates apply for messages initiated from the application. Accessing Voice Mail, Call Forwarding, Call Return, Personal Operator and other features are subject to airtime, long-distance, roaming charges and taxes and Mobile to Mobile Calling minutes do not apply. Visual Voice Mail stores the password and voice mail messages in electronic format on the device. Anyone in possession of the device can access Visual Voice Mail and voice mail messages.

Business DiscountsVerizon Wireless offers monthly access discounts as well as corporate plans to qualifying businesses. For more information, please speak with a Verizon Wireless Business Specialist or call 1.800.VZW.4BIZ. Business discounts do not apply to Unlimited Anytime Minute Plans. Employee discounts do not apply to Unlimited Anytime Minute Plans or the $5999 Mobile Broadband plan.

Verizon Wireless Plans, Rate and Coverage Areas, rates, agreement provisions, business practices, procedures and policies are subject to change as specified in the Customer Agreement.

© 2010 Verizon Wireless

Attention, Parents and Account Owners: It is important to remember that users may directly access text and premium text message programs and incur charges. If you don’t want a user on your account to access such content, or feel that certain material is inappropriate, you may block all Premium Messaging by going to verizonwireless.com/myverizon and selecting My Services>Usage Controls>Service Blocks>Add/Remove Blocks> Block Premium Messaging.Block Premium Messaging will cancel all current Premium Messaging programs at the time the blocking feature is activated. No credits or pro-rating will be applied to the Premium Messaging fees already incurred.

Verizon Wireless Roadside AssistanceVerizon Wireless Roadside Assistance service is available for legally registered light passenger vehicles (e.g., sedans, coupes, motorcycles, convertibles, SUVs, light-duty pickups, etc.).

• For single lines, you can only make four calls a year for Verizon Wireless Roadside Assistance service.

• For Family SharePlans, you can make 10 calls a year using all lines.

Verizon Wireless Roadside Assistance services are provided by Signature Motor Club, Inc. (in California, Signature Motor Club of California, Inc.), subsidiaries of Allstate Enterprises, LLC, an independent company contracted to provide roadside assistance to Verizon Wireless customers. You can receive Verizon Wireless Roadside Assistance service two days after the feature is added.

Device Exchange ProgramIf you have any questions about activating or returning your device, just contact Verizon Wireless toll-free at 1.866.406.5154 from another phone. We’ll diagnose the issue with you right over the phone. If we can’t resolve the problem while you’re on the line and the problem is caused by a manufacturing defect within the first year you own the device, we’ll send you a certified like-new replacement (either a like unit or one of comparable quality) right to your door at no cost to you.If you call us after the return and exchange period, the device you receive may be reconditioned equipment. Certified like-new replacement devices will carry the remaining warranty period from the original device, or 90 days, whichever is greater.If the original one-year warranty period has expired, Verizon Wireless will assess a fee if you wish to replace a defective device due to electrical malfunction or manufacturer defect. The fee for certified like-new replacement devices after one year from original purchase is $50. You have 30 days from the date of activation of a new device to enroll in Extended Warranty, which provides coverage for out-of-warranty device failures due to

Examples

Application Approximate Size

Email (1 text page without attachments) 3 KB

Word Document (5 text pages) 70 KB

Typical Web Page Lookup 300 KB

Low-Resolution Digital Photo 500 KB

Microsoft PowerPoint Presentation (20 pages text and light graphics)

3 MB

The above examples are just estimates, based on approximate size assumptions. Actual file sizes and user experiences will vary.

The speed of the Verizon Wireless data network is measured in kilobits (Kb) per second. However, the amount of data transmitted over the Verizon Wireless data network is measured in kilobytes (KB), megabytes (MB) or gigabytes (GB).

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Rate & Coverage Area Maps | Nationwide, Nationwide Plus Canada & Nationwide Plus Mexico

Important Map Information:This map is not a guarantee of coverage and may contain areas with no service. This map reflects a depiction of predicted and approximate wireless coverage. The coverage areas shown do not guarantee service availability and may include locations with limited or no coverage. Even within a coverage area, there are many factors, including network capacity, your device, terrain, proximity to buildings, foliage and weather, that may impact availability and quality of service. An all-digital device will not operate or be able to make 911 calls when digital service is not available. The Nationwide Plus Canada Rate and Coverage Areas include networks run by other carriers; some of the coverage depicted is based on their information and public sources and we cannot ensure its accuracy. See verizonwireless.com/coveragelocator for additional coverage information.

America’s Largest and Most Reliable Wireless Network.

Type of Call Dialing Patterns

Calling locally within Canada

10-digit dialing (area code + telephone number)

Calling long distance within Canada

11-digit dialing ([1] + area code + telephone number – including calls placed while traveling in Canada to a U.S. destination)

Accessing your Voice Mail with the dialing patterns above

Dial your own 10-digit wireless number in accordance with dialing patterns above. *86 will not work while traveling in Canada

Map Key

Nationwide Rate and Coverage Area

Canada Rate and Coverage Area

Mexico Rate and Coverage Area

No Coverage Area

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Rate & Coverage Area Maps | V CAST/Mobile Broadband/National Enhanced Services

Important Map Information:This map is not a guarantee of coverage and may contain areas with no service. This map reflects a depiction of predicted and approximate wireless coverage. The coverage areas shown do not guarantee service availability and may include locations with limited or no coverage. Even within a coverage area, there are many factors, including network capacity, your device, terrain, proximity to buildings, foliage and weather, that may impact availability and quality of service. An all-digital device will not operate or be able to make 911 calls when digital service is not available. The Extended Broadband Services and Extended National Enhanced Services Rate and Coverage Areas include networks run by other carriers; some of the coverage depicted is based on their information and public sources and we cannot ensure its accuracy. See verizonwireless.com/coveragelocator for additional coverage information.

Handset Banner InformationWhen your banner displays “Extended Network” or “Roaming,” Included Features and Optional Services may not be available; standard Text/Picture/Video Messaging rates apply when available. When your banner displays “Verizon Wireless,” Optional Services, including Unlimited Text/Picture/Video Mobile to Mobile Messaging if purchased, are available. V CAST is available if the “EV” indicator is displayed.

Broadband Services and Prepaid Data Rate and Coverage Area (Mobile Broadband [3G] and V CAST)

National Enhanced Services and Prepaid Data Rate and Coverage Area (BlackBerry and Smartphone Solutions, Get It Now/Media Center, LBS Solutions [VZ Navigator and Family Locator Services], Mobile Web, NationalAccess, Text/Picture/Video Messaging)

Extended Broadband Services Rate and Coverage Area – Prepaid Data Roam Not Available (Mobile Broadband [3G] and V CAST)

Extended National Enhanced Services Rate and Coverage Area – Prepaid Data Roam Not Available (BlackBerry and Smartphone Solutions, Get It Now/Media Center, Mobile Web, NationalAccess, Text/Picture/Video Messaging)

National Enhanced Services and Prepaid Data

Not Available

Map Key

Choose tthe appropriate key: with or without Prepaid

Broadband Services and Prepaid Data Rate and Coverage Area (Mobile Broadband and V CAST)

Extended Broadband Services Rate and Coverage Area Prepaid Data Roam Not Available(Mobile Broadband and V CAST)

National Enhanced Services and Prepaid Data Rate and Coverage Area(BlackBerry Solutions, Get It Now,LBS Solutions [VZ Navigatorand Chaperone Services],Mobile Web 2.0, NationalAccess,Picture/Video/Text Messaging,and smartphone)

Extended National EnhancedServices Rate and Coverage AreaPrepaid Data Roam Not Available(BlackBerry Solutions, Get It Now,Mobile Web 2.0, NationalAccess,Text/Picture/Video Messaging,and smartphone)

National Enhanced Services and Prepaid Data Not Available

Broadband Services Rate and Coverage Area (Mobile Broadband and V CAST)

Extended Broadband Services Rate and Coverage Area (Mobile Broadband and V CAST)

National Enhanced Services Rate and Coverage Area(BlackBerry Solutions, Get It Now,LBS Solutions [VZ Navigatorand Chaperone Services],Mobile Web 2.0, NationalAccess,Picture/Video/Text Messaging,and smartphone)

Extended National EnhancedServices Rate and Coverage Area(BlackBerry Solutions, Get It Now,Mobile Web 2.0, NationalAccess,Text/Picture/Video Messaging,and smartphone)

National Enhanced ServicesNot Available



































































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