Experience data and reportingDonna Clarke, Evidence and Insight Manager16th July 2015

Onlin

e m

onit

ori

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Healthwatch database

Quality assurance

and thematic coding

 

AnalysisSentiment analysis through a powerful

language processor working with our thematic

coding

InformaticsVisual

dashboards, identifying trends over

time

Healt

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atc

h

Data

Part

ner

Data

Online monitoring tool305 experiences gathered since November …about 33 identifiable services…talked about 29 different things…52% were positive experiences

Now feed directly into our database…adding to our evidence base

What next?– Continue to integrate these sources– Looking at new sources e.g. I want great care– Bespoke streams

Healthwatch data

Equal no. positive and negative reviews…average rating of 3.8 stars out of 5…people most likely to provide a 5-star rating…or a 1-star rating

What next?– Continued promotion of the website– Widgets– Right to reply for providers

Healthwatch data

Equal no. positive and negative reviews…average rating of 3.8 stars out of 5…people most likely to provide a 5-star rating…or a 1-star rating

What next?– Continued promotion of the website– Widgets– Right to respond for providers

Partner dataWe’re ready!…information sharing protocols signed or

discussed by our key health partners…neighbouring Healthwatch…database is ready and capacity

What next?– Social care services– Send us your data

Onlin

e m

onit

ori

ng t

ool

Healthwatch database

Quality assurance

and thematic coding

 

AnalysisSentiment analysis through a powerful

language processor working with our thematic

coding

InformaticsVisual

dashboards, identifying trends over

time

Healt

hw

atc

h

Data

Part

ner

Data

Analysis and reporting

AnalysisSentiment analysis through a powerful

language processor and our thematic coding

InformaticsVisual

dashboards, identifying trends over

time

Starting point…supporting the prioritisation panel …identifying activities and insight projects

What next?– Getting dashboards operational– Forming basis of our regular dialogue with you– Direct access for partners– Partner offer

Analysis and reporting

AnalysisSentiment analysis through a powerful

language processor and our thematic coding

InformaticsVisual

dashboards, identifying trends over

time

Starting point…supporting the prioritisation panel …identifying activities and insight projects

What next?– Getting dashboards operational– Forming basis of our regular dialogue with you– Direct access for partners– Partner offer

Onlin

e m

onit

ori

ng t

ool

Healthwatch database

Quality assurance

and thematic coding

 

AnalysisSentiment analysis through a powerful

language processor working with our thematic

coding

InformaticsVisual

dashboards, identifying trends over

time

Healt

hw

atc

h

Data

Part

ner

Data