experience design for business
DESCRIPTION
You can follow me at @KristianIndy and find me on About.me at about.me/kristianandersenTRANSCRIPT
Day Jobs:
• President of KA+A• Co-founder of Pathagility• Co-founder of TinderBox• Co-founder of Gravity Ventures
“UX isn’t a layer or component of a product or service. It’s really about the design of whole systems and
their interconnections.”
Andrew HintonSr. Information Architect at Vanguard
Great Experiences convert... over time.
Quick wins can lead to slow losses.
CARBON
Welcome to the BackOffice, UsernameExactTarget
Dashboard Payment Activity Contract Report Card Purchase
BackOffice
0 < 8%
0
< 5%
< 5%
Bounce %
GOAL
0
Bounce %Bounce %
ACTUAL
< 10%
4%
1
245
677
89
236
8973
2,456
0
11%
< 5%
Complaint %
GOAL
3%
< 5%
3%
3%
< .05%
< .1%
< .1%
< .1%
< .1%
< .08%
2
Delivered
Report Card
ISPComplaint %
ACTUAL
.06%
.13%
.02%
.08%
.08%
.01%
EarthLink
Verizon
Road Runner
Comcast
AOL
SBC
3%
Channel Leverage
Available
Leveraged
40
30
20
10
Jan Feb Mar April May June
Channel
Efficiency = 75%
Email Used : 16
Email Available : 20
Compliance
User Activity
last importlast loginrole last send
Amanda Gerins 04/03/0803/05/08user
Scott Reagan 03/23/0602/16/08user
Jonathan Rambunct 04/13/0703/05/08admin
03/23/0802/25/08admin
Amanda@ acmedanielscorp.com
Scott@ acmedanielscorp.com
Mike@ acmedanieslcorp.com
john@ acmedanielscorp.com
Stephen Fitzgerald
03/05/08
02/16/08
03/05/08
02/25/08
!
!
!
"
Import Time : 4/25/2008 1:37 PM Send Time : 4/25/2008 3:45 PM
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Announcements
go to announcements
Contract Renewal Made Easy
Your contract is going to expire in the next
few weeks. Updated and enhancing the terms
of your contract can now be done in the ...
read more ...
Your Contract
ET Contract originated : May 2006
ET Contract Expires : May 2008
Terms: veteres ita miratur laudatque poetas,
ut nihil anteferat, nihil illis comparet, errat.
Si
view your contract
650
3445
Used
2336
700
Available
12,000
10,000
Channel
SMS
Voice
Your Channel Capacity
purchase capacity
2783.98
3221.23
Not Received
Not Received
Payment Rcvd.
2334.56
2783.98
Pending
Amount
3221.23
2334.56
2122.45
5/2/2008
Invoice
2/2/2008
1/2/2008
4/2/2008
3/2/2008
Payment History
go to payments
Need more Capacity?
ExactTarget has now made it possible to
purchase more channel capacity ... real time.
You no longer need go through your AR to ..
read more ...
Buy Just What You Need
Because of the modular aspect of ET's
application, you can choose just what
particular feature set is going to make the
best investment for your organization.
read more ...
Abandoned Shopping Cart
Account Alerts
Lead Nurturing
Transactional Emails
Your Feature Set
Business Solutions in Place
ET Application : Advanced Edition
view your solution portfolio
Recommended For You
see a demo
Triggered Emails
AFEWSIMPLEFACTS
The truth about how your body works, and how you can gain control over your weight, energy and happiness.
by John Porten
Twitter: kristianindyeMail: [email protected]
About.me: about.me/kristianandersenCrunchbase: crunchbase.com/person/kristian-andersen
Web: kaplusa.com