Open Talk Series

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interactions that open our minds to new

ideas and concepts; that makes us look for

newer or better ways of doing what we

did; or point us to exciting things we have

never done before. A range of topics on

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Learning and Development

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Confidential

Experience the Interface

Nikhil Chandran

Agenda

• What User Experience (UX) is and what it’s NOT…

• Design in everyday things

• Who are the real UX designers?

• Design principles and UX process

What's the difference between UI

design and UX design?

UI Design UX Design

The fly turns into

the black outline

of a fly, etched

into the porcelain.

It improves the

aim. If a man sees

a fly, he aims at it.

Fly-in-urinal

research found

that etchings

reduce spillage by

80%

User experience design is

NOT...

1. User interface design

2. A step in the process

3. Just about technology

4. Just about usability

5. Just about the user

6. Expensive

7. Easy

8. The role of one person or dept.

9. A single discipline

10. A choice

It is the system

It is the process

It is about behaviour

It is about value

It is about context

It is flexible

It is a balancing act

It is a culture

It is a collaboration

It is a means of survival

Bad design makes you look stupid

Have you ever

wondered how to use

that jazzed up

washbasin in that

hotel?

Or tried pulling the door

and it would never open?

The perfect boarding pass

Interesting

designs

Now let’s try this…

Design the all new central locking remote

Your all new gas stove

So, who are the real UX Designers?

WE ALL ARE!!! Or at least we have our own contributions

Design Principles

• Visibility - can I see it?

• Feedback - what is it doing now?

• Affordance - how do I use it?

• Mapping - where am I and where can I go?

• Constraint - why can’t I do that?

• Consistency - I think I have seen this before?

Visibility Make the important features more evident and clearly visible to the user

• Hiding certain

functions can be

advantageous in

interface design

• Certain functions

are kept invisible

until needed; also

contained within a

group of similar

types

Feedback Send information back to the user about what the system has done and what result was accomplished

• what is it doing now?

what action has been

performed?

• needs to be immediate

and synchronized with

user action

Affordance possibilities of actions available to perform while interactive with any environment

• Perceived and actual

properties of an object

that give clues to its

operation

Pushing the bar opens the door, on which side do you push? But the door in the image above hides the signal, making it impossible to know which side to push. A frustrating door. The door in the image below has a flat plate mounted on the side that is to be pushed; this is a naturally interpreted signal. A nice design, no frustration for the user.

Mapping is the relationship between controls, actions and their result on the environment

• Relationship to

controls and their

effect

Constraints limit the acceptability of user actions

• Restricting the kind

of interactions that

can take place

• Reduce the chance

of error

• Can also work to

focus user’s

attention to needed

task

Consistency designing interfaces to have similar operations and use similar elements for achieving similar task

• Mercedes Benz

vehicles are instantly

recognizable because

the company

consistently feature its

logo on all its vehicles

• Associated with

quality and prestige;

respected and

admired; fine

craftsmanship and

reliable

• Consistent use of

symbols to

represent similar

concepts,

leverages prior

knowledge and

makes new things

easier to use

• Traffic lights

always turns

yellow before red

Design Process

Interview with stake holders/end

users, GAP Analysis

Card Sorting and other exercises

for Information Architecture

Low fidelity prototyping – Paper

prototyping

Medium fidelity prototyping

Testing final design

Software Architecture Design

Feature research and

feasibility study

Feature proof of concepts

Implementation with final

design

Design Requirement

Gathering

Strategic Design

Structural Design

Skeletal Design

Design Implementation

Implementation & Production

Testin

g

Design Engineering

Experiences happen, whether or

not you plan them. When not

intentionally designed, there’s a

much higher likelihood of the experience being poor.

And don’t try too hard to reinvent the wheel in the name of REDESIGN

Parting Notes…

Thank You

Remember folks… User Experience design is not the role of one person or dept.

IT’S A CULTURE

Additional resources: (Watch later) An animated tribute to UX Design Part 1|Part 2