Jennifer Carson 8109 Foxfire Lane, Unit A, White Settlement, TX 76108

Cell: (405) 808-5613E-mail: Jennifer.J.Carson@icloud.com

PROFILE

Talented Business Analyst / IT Analyst offering over 10 years experience in Information Collection/Evaluation, Technical Support and Administrative Services.

Expertise in the maintenance, troubleshooting and minor repairs of technical equipment; skilled in escalating repairs to vendors as needed.

In depth background in administrative operations, including managing databases, fielding phone calls, handling communication, and creating/manipulating documents.

EDUCATION

2003 - 2004 Masters of Business Administration Oklahoma Christian University GPA 3.88 Minor: eCommerce.

2001 - 2003 Bachelor of Science University of Phoenix GPA 3.77 Minor: eBusiness

1992 - 1996 High School Diploma Edmond Memorial High School

PROFESSIONAL EXPERIENCE

2015 - 2015Business Analyst at RealPage, Inc

Consultative support of financial questions from Client Service and Project Management teams Serve as steward of financial systems and processes Maintain key client specific reports Insightfully develop new reports as needed Create custom reports and presentation Validate data using VLOOKUPS Create and modify SQL queries

2015 – 2015Business Analyst at Javelin

Consultative support of financial questions from Client Service and Project Management teams Serve as steward of financial systems and processes Maintain key client specific reports Insightfully develop new reports as needed Create custom reports and presentation Validate data using VLOOKUPS Create and modify SQL queries

2013 – 2015Data/Financial Analyst at The Key Finance

Tracks financial status by monitoring variances from plan Improves financial status by analyzing results and variances; identifying trends; and recommending

actions Reconciles transactions by comparing and correcting data Provides information to management by assembling and summarizing data; preparing reports;

making presentations of findings, analyses, and recommendations Accomplishes finance and organization mission by completing related results as needed Create reports using SQL for internal and external customers Use SQL Server Analysis Services to create and modify reports Use VLOOKUP in MS Excel to extract information and perform lookups Maintain complex MS Excel spreadsheets and act as the SME for the software Create and maintain MS Access Databases

October 2010 – October 2013Litigation Billing Analyst at Baer, Timberlake, Coulson, & Cates

Collaborate with Litigation coworkers to determine needs of new Litigation system. Relate system requirements to IT/programmers and update everyone on the priority and needs of the system.

Setup, edit, and manage SQL reports utilizing myDBA. Manage all Litigation receivables Manage Litigation payables Use VLOOKUP in MS Excel to extract information and perform lookups. Maintain Litigation monitoring list of accounts. Maintain complex MS Excel spreadsheets and act as the SME for the software.

October 2009 - October 2010Case Advocate for the Internal Revenue Service Taxpayer AdvocateService

Interview taxpayers to determine the situation, and devise a plan to resolve it. Advise taxpayers regarding their account status, and advocate for them with the I.R.S. Research and analyze systems to determine if adjustments are needed, and if so, how to get them

entered for the taxpayer.

September 2008 – October 2009REO Delinquency Analyst for Midland Mortgage Company

Analyzed billing processes and instituted changes ensuring properties were inspected as required. Analyze data to determine what foreclosure properties were not inspected, and facilitate inspection Analyze billing data and ensured charges were accurate, standards were met, and ensure

milestones were adhered to. Use VLOOKUP in MS Excel to extract information and perform lookups. Develop database used to ensure properties are inspected and paid on time. Maintain complex MS Excel spreadsheets and act as the SME for the software. Create and maintain MS Access Databases.

2005 - 2008Intelligence Analyst/Business Analyst for Federal Bureau of Investigation

Responsible for requirements gathering for FBI propriety system to track Human Source Validations.o Drafted documentation detailing system requirements, use, and tracked issues.o Created Standard Operating Procedure (SOP) for completing a Human Source Validation

report at three different levels. Manage projects utilizing Microsoft Project. Create charts, graphs, and office and/or organizational layouts with Microsoft Visio. Supervise Intelligence Analysts during special assignments and during training at the FBI Academy Analyze security systems to determine weakness and strengths and recommend changes if needed Develop and maintain databases and spreadsheets to track Human Source validation status for the

Cyber Division Collect and evaluate information from various sources to determine similarities and disparities in

the data Use VLOOKUP in MS Excel to extract information and perform lookups. Maintain complex MS Excel spreadsheets and act as the SME for the software. Create and maintain MS Access Databases.

2000 - 2005 NBO Operations Analyst/Business Analyst for AT&T Wireless

Create Microsoft Access databases to track schedule adherence, and vacation/sick requests. Gather system requirements from AT&T Wireless employees and Cingular Wireless employees to

ensure all required data was available to both sides regarding department specific functions. Identified steps and logic causing orders submitted to not process correctly and implement changes

needed to correct the logic errors. Wrote and maintained documentation outlining the system requirements for the new departmental

applications and training guidelines. Manage daily and interval staffing to meet service delivery goals Monitor call volume and agent availability against scheduled staffing and forecasts Monitor overtime and under-time, training, and all off-line activities Control scheduling for all call center staff Analyze net staffing requirements to revise or adjust daily resource requirements in real time Schedule all in real time allowing for the needs of the business Investigate and process all schedule adherences, paid and unpaid exceptions and adjust staffing

levels, and schedules as required Use VLOOKUP in MS Excel to extract information and perform lookups. Identify and track trends relating to staffing needs, forecasting, and analyzing data resulting in

policy changes using eWorforce Management, Microsoft Excel and Microsoft Access.