Exploring the use cases of an Enterprise Chatbot

By Industry

CONTENTSBy Function

Banking and Financial Services

Consumer Goods and Retail

Insurance

Legal

Airlines

Hospitality

Education

Automotive

Telecommunications

Healthcare

Manufacturing

Sales

Marketing

IT Helpdesk

Business Intelligence

Intranet

HR

Recruitment

A chatbot is a computer program which can converse via textual or auditory methods. Often regarded as the “darling of the media”, chatbots (or bots) are currently one of the most popular AI technologies. There are also rule-based bots which don’t have AI incorporated in them. However their relevance is fast decreasing in today’s disruptive world.

Usually built with a Chatbot Platform or Frameworks, bots are deployed on messaging apps or virtual assistants to converse with end-users. The advancements in Artificial Intelligence and its related components like Machine Learning and Natural Language Processing (NLP) led to the creation of highly intelligent bots with smarter responses in a natural language tone.

“Chatbots are the “apps” of voice and messaging platforms define how users and customers converse with your digital business services and data” - Gartner

Understanding an Enterprise Chatbot

What are chatbotsA)

1

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A Few Places Chatbots Exist

Messaging Applications

Virtual Assistants

Skype

Cortana

Skype For Business

Amazon Alexa

Telegram

Google Assistant

Slack SMS Microsoft Teams

Facebook Messenger

2

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How Chatbots Drive Value For Your Enterprise

What you can do with a chatbot

B)Chatbots offer several diverse use cases for both your employees and customers. Unlike a typical application’s or website’s traditional Graphic User Interface (GUI), the Conversational User Interface (CUI) of a chatbot simplifies business workflows, tasks and much more. Before understanding how chatbots drive value, it’s imperative to understand what you can do with a chatbot.

Ask Questions

Get Information

Receive Personalized Alerts

Perform Tasks

EmployeeHow many casual

leaves are left?

What is the marketing ROI for 2016 and 2017?

There is a dip in sales revenue in London for

the past 2 weeks.

There is a issue with my laptop. Generate an IT helpdesk ticket.

CustomerHow much did

I spend on restaurants in May?

What is my total account balance?

There are unfinished orders in your cart. Do you want to proceed

with payment?

I want to make my credit-card payments.

3

User

Action

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How The Future of Chatbots Looks LikeC)

4

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63% of people would

consider messaging an online

chatbot to communicate with

a business or brand

Mindshare

63%1

4 5

2 380% of businesses want

chatbots by 2020.

Oracle

80%The Global Chatbot Market is to

grow at a CAGR of 37.11% during

the period 2017-2021.

Orbis Research

37.11%

$8 billionChatbots are expected to cut

business costs by $8 billion

by 2022

Juniper Research

By 2020, an average person

will have more conversations

with chatbots than

with his/her spouse.

Gartner

2020

Banking & Financial Services

What is my debit card balance?

What is the nearest branch?

Thanks, Can you change my registered email address?

New Jersey

Yes, please change it to def.456@gmail.com

Hi John, Your current total balance on debit card no. ending with 7890 is $7890.

Hello Maria, Please tell me your current location or turn location services on.

Sure, I understand your present registered email address is abc.123@yahoo.com. What should I change it to?

Here are some branches closest to your location.Long Branch - Get DirectionsSomers Point - Get DirectionsJersey City - Get Directions

Your registered email adress has been updated from abc.123@yahoo.com to def.456@gmail.com . Is there anything else I can do for you?

5

• Account balance

• Transaction history

• Find nearest ATM or branch

• Inquire about different offerings and

products

• Credit limit

• Company policies and complex financial

jargon

• Mini statement for the desired time

period

• Interest rate report

• Update contact information

• Connect to a live agent

(human hand-off)

• Transfer money from one account to

another

• Bill payment

• User registration

• Execute transactions

• Report lost card

• Reset card PIN

• Personalize banking services

• Personalize marketing strategies and

drive sales

• 24/7 availability and customer

service

• Get customer feedback and

measure customer satisfaction

• Self-service transactions

• Handle FAQ, basic and simple

queries

• Improve ESAT and customer loyalty• New offerings personalized to the

customer

• Suggest money saving ideas

• Bill payment alerts

• Individualized financial advices

Ask Questions

Customer-facing use cases

Get Information

Perform Tasks

Receive Alerts

Benefits

Learn More About Acuvate’s Approach

6

Consumer Goods &

Retail

What are you looking for today?There’s a dip in sales in London for Brand A this month

Brand A: $450,000Brand B: $900,000Brand C: $950,000Brand D: $600,000

Select size: 7, 8, 9, 11

I found these

Men’s black sneakers under 200 dollars

Show me total sales for London by brand

Show the same as a chart

9

7

• Product exploration and discovery

• Shipment status

• Add items to cart

• Place orders

• Book appointments

• Connect to customer support agen

• Business KPIs related to inventory, field

sales, marketing, supply chain etc

• Update records in your BI, CRM and LOB

systems

• Email or provide link to reports

• Product related information

• Company policies

• Alerts and suggestions on Discounts or

coupons or any other sales offers

• Alerts New product launch

• Personalized guidance for product

purchase

• Product suggestions

• Simplify purchase process

• Personalize shopping experience

• Drive sales by recommending the right

product at the right time

• Reduce cart abandonments. Increase

sales

• Provide personalized shopping advice

• Enhance customer loyalty, CSAT and

customer experience

• Suggest sales offers that matter

• 24/7 customer service

• Enable data-driven decision-making

• Simplify data consumption for field

sales and decision-makers

• Revenue, sales, product reports

• Access documents, Get links to dash-

boards

• Dip in inventory, sales, product

performance, marketing ROI or any

other desired business KPI.

Ask Questions

Perform Tasks

Use Cases

Customer-facing

Employee-facing

Ask Questions

Perform Tasks

Get Information

Receive Alerts

Get Information

Receive Alerts

BenefitsCustomers

Employees

Acuvate’s Approach for Retail Business

Acuvate’s Approach for Consumer Goods Business

8

Insurance

Hello there! I am the XYZ Insurance assistant. How can I help?

I’ll be happy to help you choose the best policy and plan. Please write your question or select an option.

[Travel insurance][Health insurance][Vehicle insurance][Life insurance]

What are your new insurance policies?

Travel Insurance

9

[Get a quote][File a claim][What are your new insurance policies?]

• Scheme and plan related questions

• Update user info

• Change user authorization for receiving

insurance information

• Schedule appointments with evaluators

• Arrange emergency relief during accidents

• Filing a claim

• Payments

• Send personalized quotes to users

• Insurance documents of the customer

• GDPR compliant conversations

• Simplify complex jargon for customers

• Help customers understand the policies

or any domain-specific terminology

better

• Streamline claim filing process

• Simplify regular tasks like payments

and updating user info

• Better marketing through personalized

plan recommendations and alerts on

new plans

• Increase customer agent productivity by

answering FAQ.

• Send new plan/scheme alerts to users

• Provide recommendations to prevent

loss

• Provide guidance for choosing the right

plan

Ask Questions

Customer Facing Use Cases

Perform Tasks

Perform Tasks

Receive Alerts

Benefits

10

Learn More About Acuvate’s Approach

Legal

Chatbot: Hello there! You can ask me any question or here are some options[Free Legal Advice][Book an Appointment]

Here are some areas of practice we hold profound expertise in.

DivorceCriminalIntellectual Property

Hi Ted, [here] is the latest NDA template

Do you want to see the last 5 contracts for similar customers?

I have emailed you the links to those documentsSure, please share your name

and email ID.

Which services do you specialize in?

Can you schedule a consultation with a divorce attorney?

I need a template for drafting an NDA

From Delve, I see that you’re working on contract for clients XYZ associates

Yes, that would help.

11

• Understand legal services and offerings

of law firm

• Queries for better understanding

unknown legal jargon

• Basic legal queries while staying

anonymous

• Book appointments with attorneys at

the desired time

• Fill forms

• Laws & policies of different

departments, states and countries

• Fill forms

• Draft documents

• Basic Legal information and documents

• The law firm’s Policy and privacy

documents

• Updates in existing law

• Alerts on new laws

• Provide personalized legal advice

• Recommend attorneys

• Increase work productivity and decrease

documentation & report generation work

• Get pin-pointed information swiftly by

asking natural-language questions

• Save time and avoid going through a

lot of documents, past case studies for

getting the desired information

• Draft documents by providing the

relevant information

• Offer a certain amount of free legal

advice

• Drive leads and appointments

• GDPR complaint conversations

• Self-service and 24/7 availability

• Learn complex legal jargon swiftly and

effortlessly

• Access case studies and documents

• Relevant contact information of various

people

• Changes or updates in existing law

• Alerts on new laws

• Suggest information the attorney can go

through

Ask Questions

Perform Tasks

Use Cases

Client Facing

Attorney Facing

Ask Questions

Perform Tasks

Get Information

Receive Alerts

Get Information

Receive Alerts

Benefits for Attorneys

Benefits for Customers

12

Learn More About Acuvate’s Approach

Airlines

Hello Maria, What can I do for you?

Hello James, We regret to inform you that your Flight #1234 to London has been cancelled due to bad weather conditions. Your ticket amount will be refunded in 24 hours. You’re also entitled for a meal or a hotel voucher. What would you choose?

I have booked a room under your name at our airport hotel.

[Here are a few options you can choose from]

Sure, [Here are a few options you can choose from]

Flight #7890, $259, 08:00 AM - 10:15 PM, 1 Stop [DUB]. [View details] [Book Flight]

I want to book a flight from Los Angeles to London on December 21st.

What is the cheapest option?

Hotel voucher

Thanks, what are the next available flights to London?

13

• Different available flights and their info.

• Flight status updates

• Access boarding pass, booking info,

airlines policies and flight details at one

place

• Book tickets

• Make edits to the planned itinerary

• Update user info

• Fill applications & required information

while booking tickets

• Request additional services -

wheelchairs, additional baggage, lost

and found etc.

• Bot acts as the single point of

contact for help at all the touch points

of travel - before, during and after travel.

• Enhance customer experience by

providing personalized travel advice

and recommendations

• Drive sales by sending promotions and

exclusive deals at the right time

• Reduce waiting time for customers

• Handle crisis management better and

reduce inconvenience.

• Keep customer informed at all times. • Alerts about exclusive deals and

promotions

• Personalised recommendations for

flights, travel, holiday destinations etc.

• Suggest alternative routes/flights

• Alert about flight cancellations and

Ask Questions

Customer-Facing Use Cases

Get Information

Perform Tasks

Receive Alerts

Benefits

14

Learn More About Acuvate’s Approach

Hospitality

Hello Jessie, I am the Rose Hotel bot. I am how can I help you today?

Sure [Here is a detailed compar-ison table]

Hello Jessie, I am the Roses Yellow Hotel Bot. What can I do for you?

Here are some of our top hotels in London.• Rose Yellow - Camden

[More info] [Contact hotel]• Rose Blue - Enfield

[More info] [Contact hotel]• Rose Red - Harrow

[More Info] [Contact hotel]

Sure, our Housekeeper has been notified and will reach your room shortly.

You’re entitled for a complimen-tary breakfast today. [Here are the list of options]

Planning for a stay in London. What are the available hotels?

Can you do a comparison of prices and facilities?

Please book a room in Roses Yellow for 30th November.

There is an issue with my TV. Can you send someone for help?

Thanks. What’s special for breakfast today?

15

• Queries about different hotels, facilities

offers, pricing etc. while booking

• Discover hotel amenities during stay

related to food, entertainment, etc.

• Get comparison analysis of different

hotels during booking

• Get information on different facilities

provided by the hotel

• Local sightseeing, places to visit etc.

• Book the desired rooms in the desired

hotels

• Do check-ins and check-outs

• Upgrade your plans and reservations

• Call for help from hotel staff - bell boys,

laundry, masseuse, valet etc.

• Order food and get it delivered to the

chosen location in the hotel

• Provide feedbac

• Bot acts as the single point of contact

for help to guests at all the touch points

of stay - before, during and after stay.

• Improve guest experience

• Provide 24/7 self-service support to

guests

• Cross-sell by recommending

personalized offers and promos

• Send personalized alerts on new

promos, deals, offers etc. pre, during

and post stay

• Provide travel advice by recommending

places to visit.

• Alert on check-ins and check-outs

Ask Questions

Customer-Facing Use Cases

Get Information

Perform Tasks

Receive Alerts

Benefits

16

Educational Institutions

Hello there, I am the BAT university website bot. How can I help you?

Here is the complete list of [Undergraduate courses offered at BAT]

The undergraduate course length for Biochemistry is 4 years. The tuition cost is close to $30000. Would you like to check out the scholarship options available?

Hello Alice, I am the BAT university student portal bot. How can I help you?

Sure, I understand your current contact number is +1-123-123-1234. What should Ichange it to?

Great, your contact number has been changed!

Which undergraduate courses do you offer?

Thanks, what is the course length and tuition for Biochemistry?

I’d like to change my registered contact number.

+1-456-456-4567

Your new assessment results are now out. Would you like to check them?

17

• Queries related to the university and

courses during registration

• Assessments related questions

• Tuition fees, Time tables, scholarships,

grades etc.

• University policy documents

• Enrollment certificates

• Academic information

• Disability & other personal information

• Course and administration related infor-

mation

• Access course documents

• University registration

• Send feedback about professors,

courses etc.

• Electoral registration

• Update contact information

• Register for courses

• Fill applications

• Apply for permissions

• Book Degree Ceremony

• Provide a personalized 24/7 self-service

student experience

• Bot acts as a single point of contact

for all needs of the student - from

registration to farewell

• Reduce administration costs

• Improve productivity of teachers and

administration staff

• Alert on test results

• Suggest new courses for enrollment

• Send personalized examination time

tables

• Broadcast university announcements

and news

Ask Questions

Student-facing use cases

Get Information

Perform Tasks

Receive Alerts

Benefits

18

Learn More About Acuvate’s Approach

• Provide personalized advice and recommendations for choosing the

right automobile

• Offer comparison analysis for different products

• Book test-drives

• Equip the buyer with all necessary information such as variant,

features, price, financing, insurance etc.

• Send service reminders

• Bill payments

• Schedule service appointments

• Give feedback

Customer-Facing Use cases

Automotive

Learn More About Acuvate’s Approach

19

• Provide information on different and queried recharge plans

• Suggest recharge plans based on usage

• Make bill payments

• Answer basic questions

• Provide troubleshooting advice

• Send alerts on new offers and plans

• Personalize offers to each user and cross sell

Customer-Facing Use cases

Telecommunications

Learn More About Acuvate’s Approach

20

• Managers can give orders for additional supplies when required

• Bot lets managers check the status of parts and materials

• Order fulfillment

• Obtain information about pending orders and current inventory

• Obtain information about expected delivery dates and status of the

shipment

• Obtain information on the equipment metrics, and make necessary

alterations to the temperature, pressure, etc. to ensure that the

equipment is performing at maximum efficiency.

• Improve ESAT

• Bots act as assistants for your sales teams

Employee-Facing Use Cases

Manufacturing

Learn More About Acuvate’s Approach

21

• Schedule appointments and make changes to or cancel existing ones.

• Get medicine reminders

• Check status of reports and get reports

• Provide personalized health tips

• Fill applications and register

• Basic FAQs

• Check patient info

• Check scheduled appointments

• Fill/update prescriptions

• Send appointment reminders to patients

• Pull patient records

Patient-Facing Use Cases

Clinician-Facing Use Cases Healthcare

22

Sales

Marketing

IT Helpdesk

Business Intelligence

Intranet

HR

Recruitment

Chatbot Use Cases By Function

23

IT Helpdesk

24

• Status of tickets

• Common Troubleshooting questions like

VPN or password not working.

• Ask instructions for common IT issues

• Outage reports

• IT policy documents and reports.

Ex: BYOD policy.

• Access knowledge base

• Pending cases report

• Case-related information

• Reset passwords for devices and

network

• Talk to a live agent (human-handoff)

• Raise tickets

• Fill form fields via conversation

• Report incidents

• Create incidents

• Create outage report

• Submit change requests

• Escalate cases

• Make notes

• Disable, wipe or suspend devices

• Send outage alerts to affected users

• Provide self-service to employees

• 24/7 availability

• Eliminate calls

• Reduce cost per ticket

• Answer FAQ

• Increase IT staff productivity

• Address level 1 issues

• Spread awareness about IT policies &

initiatives

• Modernize incident management

• Categorize and route incidents better

• Quicker resolutions

• Increase employee experience and

productivity• Incident notifications

• New change request notifications

• Task notifications

• Access request notifications

• Asset request notifications

• Outage alerts

Ask Questions

Get Information

Perform Tasks

Receive Alerts

Benefits

Learn More About Acuvate’s Approach

25

Business Intelligence

26

• Queries about business KPIs

• Get pin-pointed answers of any

information available in the BI

system ex: What is the top performing

product in 2018?

• Access reports available in the BI or LOB

or DWH systems.

• Get links to the desired dashboards

• Update records and details

• Bot can send email of the desired

dashboard

• Get visual reports in multimedia formats

• Simplify the consumption and

interaction with data

• Drive business intelligence adoption

and data-driven decision-making

• Get data at fingertips

• Ask questions in a natural language

tone

• Set and Get alerts on any dip in KPIs like

low stock, revenue, etc.

• Eliminate multiple logins to BI systems

and filtering dashboards

• Sales and supply chain assistants

• Increase topline and reduce inventory

Power BI, SAP Business Objects, Oracle or

any other BI, CRM and LOB systems or data

warehouses.

• Set and get alerts about dip or rise in

any business KPI.

Ask Questions

Get Information

Perform Tasks

Receive Alerts

Benefits

Integrate with

Learn More About Acuvate’s Approach

27

Intranet

28

• Get intranet information via natural language questions

• Get latest announcements and news in the intranet

• Get links to desired intranet documents

• Content authors can update content with a chat interface

• Get personalized alerts and timely updates

• Perform tasks like leave request, travel settlement requests, IT

requests etc.

• Drive intranet adoption, collaboration & ROI

• Personalize the intranet experience. Employees don’t have to swift

through unrelated intranet content.

• Access intranet resources faster

• Reduce intranet redesign investments

• Improve employee experience and productivity

• Faster intranet content updation

Use Cases

Benefits

Learn More About Acuvate’s Approach

29

Sales

What is the estimated close date of my opportunity with Mark from AGH?

Thanks, add a note - Mark needs changes in the proposal.

Create a new lead. Name - Maria, Company - YUD, email - Maria@yud.com

October 12th. The next follow up is scheduled on September 20th.

Hi. I’m the CRM bot!

I have added the note. What else can I help you with?

30

• Lead status

• Pinpointed prospect-related queries

• Sales KPIs

• Get pin-pointed answers of any informa-

tion available in the CRM or BI systems.

• Access reports available in the CRM, BI

or LOB or DWH systems.

• Get links to the desired dashboards.

• Create new leads

• Update lead status

• Fill lead details

• Bot can send email of the desired

dashboard

• Get visual reports in multimedia formats

• Update CRM records

• Create new opportunities

• Other data entry activities -. key

notes, details, insights from the

prospect/customer.

• Increase CRM adoption

• Simplify and automate data entry into

CRM systems

• Update CRM records quickly

• Access customer/prospect intelligence

swiftly during calls/meetings

• Reduce manual data-entry and

administrative tasks for sales reps

• Increase sales reps productivity

• Enable data-driven decision-making

• Increase lead conversion ratio

• Stay updated with real-time KPIs and

lead intelligence

Data Warehouses and CRM, BI and LOB

Systems

• Set and get alerts about dip or rise in

any sales KPI.

• Notifications about change in leads

status

Ask Questions

Get Information

Perform Tasks

Receive Alerts

Benefits

Integrate with

Learn More About Acuvate’s Approach

31

Marketing

Hello there! I am BAC’s website bot, how can I help you today?[Learn more about BAC’s products][Schedule a Demo of BAC’s product A][Talk to Sales][View our insights]

Great! I just need to ask a few questions. What is your name?

Awesome! What is your email address?

Schedule a Demo

Luisa

luisa@zzz.com

32

• Lead generation

• Lead qualification

• Book sales meetings

• Schedule demos/consultations

• Suggest relevant content based on user’s website activity

• Capture email addresses and other visitor details in a simplified

manner

• Personalize website experience

• Skyrocket visitor to lead conversions

• Qualify leads effortlessly and generate only high qualified leads for

sales teams

• Engage visitors

• Gather visitor/lead intelligence

• More demos/consultations with potential customers

• Eliminate filling of long forms in landing pages

• Grow your email list

• Close more deals and accelerate revenue

Use cases

Benefits

33

HR

34

• Company FAQs related to leaves,

insurance, policies, day to day

activities etc.

• General HR enquiry

• Status of existing HR cases

• Repetitive onboarding-related queries

about the work, reporting manager, rules

of the land, missing laptop or ID card

and so on.

• Access Company and HR policy

documents

• Access knowledge bases and

information repositories

• HR case management reports

• Get employee information

• Capture details of new hires and

complete various onboarding forms via

chat

• Give appraisals to employees

• Apply for leaves/PTOs

• Create a HR case

• Update profiles and contact information

• Schedule appointments with HR

personnel

• Connect and chat with a HR agent

(human hand-off)

• Raise HR ticket

• Request hardware assets

• Update employee profiles

• Various onboarding tasks like setting

passwords, security badges, selecting

payrolls etc.

• Set up employee training procedures

• Log daily work hours

• Reduce cost per contact

• Bot acts as the go-to assistant

to complete different tasks and get

information through out employee

life cycle

• Streamline all HR activities from

onboarding, engagement, training to

leaving

• Increase HR personnel productivity

• Improve employee engagement,

experience and productivity

• Modernize case management

• Make onboarding a breeze and reduce

costs

• Provide 24/7 self-service support to

employees

• Reduce Average Abandon Time (AAT)

SAP HRIS, Oracle HRMS, Workday, or any

other HRIS or HRMS applications

• Send HR announcements and

notifications to different departments or

locations

• Personalized HR alerts to employees

• Alerts and guidance for open

enrollments

• Send reminders

Ask Questions

Get Information

Perform Tasks

Receive Alerts

Benefits

Integrate with

Learn More About Acuvate’s Approach

35

Recruitment

I’d like to know more about the sales manager position. What is the salary?

Am I expected to travel?

Thanks, I’d like to apply for the position.

Annual salary package depends on your current income and experience. It could be anywhere between $80k- $100k.

Yes, upon selection you’d be expected to travel nationally and internationally.

36

• Resume Parsing

• Ask qualifying questions inquiries to filter the applicants for the

screening process

• Provide updates about the status of an application

• Answering FAQs

• Scheduling interview with recruiter

• Gather candidate feedback and scope for improvements

• Reduce cost-per-hire

• Increase recruitment team productivity

• Eliminate paperwork

• Enhance candidate experience

• Reduce recruitment time by qualifying and disqualifying candidates

swiftly at scale

• Automate the manual and administrative recruitment work

• Keep candidates engaged throughout the process

• Reduce missed opportunities

• Improve employer brand

Use cases

Benefits

37

• Understand what are the most frustrating

tasks/processes for your teams, what decreases their

productivity, which jobs do they find tedious or boring,

how often is it happening and to how many.This will

enable you to craft the right problem statement.

• Identify and prioritize viable chatbot use cases for your

enterprise.

• Implement pilot chatbot projects for multiple use cases

and set direct KPIs for each

• Over time measure the success of the chatbot in each

scenario and the business value generated

• Shortlist potential use cases, launch a full-fledged

chatbot project.

A lot of enterprises struggle with taking optimal decisions

because no use case seems to be the right one. Here are a

few tips

Choosing the right use case

“Enterprise architecture and technology

innovation leaders must exploit the viable use cases today while

exploring opportunities for conversational

systems in the future” - Gartner

38

Build-a-Bot is a one day program that will empower you to

kickstart your enterprise chatbot journey. Acuvate team

will work closely with you to educate you about enterprise

chatbots. We will also be providing hands-on experience

on building your own enterprise chatbot customized for

your organization specific use cases.

• Kickstart your Enterprise chatbot journey

• Understand and experience chatbot use cases

• Access to chatbot & the chatbot builder platform used

during the workshop for 1 month post the workshop.

• Help from subject matter experts

Register for Acuvate’s Build a Bot Workshop

WORKSHOP BENEFITS

Register Now

39

Build your bot in hours using BotCore, an enterprise chatbot accelerator solution

40

Acuvate is a Microsoft Gold Certified Partner with 11+ years experience in improving business efficiencies and revenue for numerous enterprises worldwide. We do this by building enterprise applications that help in intelligent analysis, collaboration and orchestration of information.

Over the past few years, we have helped several enterprises build & launch chatbots to meet the needs of their employees, customers and vendors. We leverage our enterprise chatbot builder platform - BotCore to build, deploy and manage custom chatbots for companies across industries.

BotCore is an enterprise-grade bot builder platform using which

enterprises can create, build, train, deploy and manage chatbots for their

organization. BotCore is fully deployable on both on-premise and

cloud environments

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chatbot - MeshBot

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chatbot

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assistant - SIA.

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