export development programme (a synopsis from exigo marketing)

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© 2015 Exigo Marke1ng (S) Pte Ltd, all rights reserved. www.exigomarke1ng.com Export Development Programme for Consumer Companies This is a synopsis of Exigo’s Export Development Learning Programme. For further informa1on please contact [email protected]

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©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

Export  Development  Programme  for  Consumer  

Companies  

This  is  a  synopsis  of  Exigo’s  Export  Development  Learning  Programme.  For  further  informa1on  please  contact  

 [email protected]    

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

MARKETING �

INTERNATIONAL�TR

ADE�

EXPORT�CONSUMERS�

CUSTOMERS�

SHOPPERS�

CHANNELS�

COUNTRIES�

PRICING�

MARGINS�

GLOBAL�

POINT OF SALE �

OFF TAKE �

REPEAT�

TRIA

L�

SEGMENTATION�

POSITIONING �

CONCEPT�

USP �

DIFF

EREN

TIAT

ION�

COMPETITION�

SALESMAN �DELIVERY�

KEY ACCOUNTS�

WHO

LESA

LERS

DIST

RIBU

TORS

MED

IA�

ADVE

RTIS

ING�

PR�

PRESENTATION �

NEGOTIATION �

TRADING �

VALUE �CHAIN �

GROCERY �

RETAIL�

FMCG �

H&B�

OTC�

FOOD�

BEVERAGE �

PACKAGING �

SUPPLY�

REBATES�

DISCOUNTS�

LISTING �CU

STOM

S�

FOB�

CIF�

CONT

RACT�

LABELS� QUAL

ITY�

PARTNER�

STRATEGY�

PLAN �

PAYMENT �

FINANCE �

CIF�

CNF�

PRICE �

IMAGE �

SUPP

LY�

REBA

TES�

CATEGORY�

INSIGHT�NEEDS�

INSIGHT�

WANTS�

PR�

TERMS�

PROPOSITION �

SAMPLES� MOCK UPS�

TESTING �

PPM �

FEEDBACK�

SYSTEM�

NETWORK �

EXCLUSIVE �

GONDOLA �

BUDGET�

KPI�

FEED

BACK

PRIV

ATE

LABE

L�

NETW

ORK�

EXCL

USIV

E�TA

RGET�

BUDG

ET�

KPI�

RULES�

NON GROCERY�REGULATIONS�

POP �POS�

POB�

CONSUMPTION �

USER

S�

USP�

COST�

MOC

K UP

S�

BUY�

SELL�BA

RTER

MON

EY�

CURRENCY�

PURCHASE ORDER�

QSR�

INCOTERMS�

GOODS�

INSURANCE �

BILL OF LADING �

GUARANTEE �

CPG�INGREDIENTS�

MARKET�

BRAND�FREIGHT�

PORT�

TRADING TERMS�

BUYE

R�SE

LLER

ANNUAL REBATE �

CASH SETTLEMENT�

TRADE �

LAUNCH�

PRODUCT�

SKU�

MARKET TRENDS�

PRICING �

CATEGORY MANAGEMENT�

CTM�

CPM �

DEMONSTRATOR�

LOGISTICS�INNOVATION �R&D�

TRUC

KS�

CENT

RE F

EE�

PROD

UCTI

VITY

MERCHANDISER�CO

NSOL

IDAT

OR�

ORDE

RS�

DISP

LAY�

FIXT

URE�

PROM

OTIO

N�

ROUTE TO MARKET�

CATEGORY�

RESEARCH�

FIELDWORK�

RESULTS�

AWARENESS�

PALL

ET�

CONT

AINE

R�

COLD

CHA

IN�

TARIFFS�CLEARANCE �

DEMOGRAPHICS�

LIFE STYLES�CONSUMER SAFARI �

RETA

IL A

UDIT�

HOM

E PA

NEL�

SHELF STANDOUT�

FRANCHISE �

LICENSE �

DIRECT DELIVERY� TARG

ETIN

G�

DEM

AND�

PROMOTIONS�

LOYALTY �

RETURNS�

CALL

CYC

LE�

BEHAVIOUR�

PRODUCT LIABILITY�CONSUMER COMPLAINTS�IN

TERN

AL O

RGAN

ISAT

ION�

SOCIAL MEDIA � EXPERIENTIAL�

PITC

H�

AUCTION � ALTERNATIVE TRADE CHANNELS�

MUL

TI L

EVEL

MAR

KETI

NG�

COD�

LCL�RE-EXPORT�

FROZEN �

CHILLED�

AMBIENT�

SHELF STABLE �

OPINION LEADERS�

CAMPAIGN �

CLAIMS�

LOAD

PEOPLE �

RELATIONSHIPS�

MARKET SHARE �

PRIC

E PO

INT�

360º �

YEN�RM

B�

EURO �

BAHT�

RUPEE �

KILO�

RINGITT�

WEIGHT�

COMMODITIES�

Some  of  the  concepts  we’ll  introduce  in  this  

programme!  

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

Health  Warning!  

The   Export   Development   Programme   is   based   on   Exigo’s  experience   of   designing,   implemen1ng   and   accelera1ng  export  projects   for  a  variety  of  consumer  companies,   large  and  small,  mainly  in  Asia  and  the  Middle  East.    This  deck  is  a  synopsis  of  the  programme’s  8  modules.    Exigo  accepts  no   liability  or   responsibility   for  any  decisions  taken  based  on  this  presenta1on.    We   encourage   readers   to   conduct   their   own   research   and  due  diligence  before  star1ng  their  export  business.  

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

Why  Export?  

4  

Broadens  customer  base  

Extends  product  life  cycles  

Establishes  the  business  

Interna1onally  

Stay  compe11ve  

Helps  sell  addi1onal  inventory  

Improves  company  image  

Helps  company  innovate   Protects  company  

against  domes1c  market  swings  

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

To  succeed  in  Expor1ng  a  clear  Process  &  Plan  is  

required!  

5  

Process   Plan  Export  

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

Export  roadmap  for  consumer  companies  

• Understanding consumers, shoppers & customers

• Information tools

• Typical consumer, shopper & customer needs

• Major GTM models in export

• Finding the right GTM partner

• Selecting a GTM partner

• When export product development is necessary

• Building a strong export brand proposition

• IP protection

• Common export organisation structures

• Export, pricing & logistics

• Documentation

• Risk management

• Selling & negotiating skills & tools

• Elevator pitch

• Managing objections

• Distributor contracts

• Building a strong export business plan

• Budgeting & forecasting

• Consumer marketing support activities

• Tools to build trial and repeat sale

• Market study

• Priority markets

• Understanding Competition

• Export Select Tool

1. Where to

export

2. Deciding

who to target

(Consumers, shopper & customers)

3. Go-to-Market strategy

4. Export product

development, Branding & IP

5. Export team structures,

trade finance, admin.

6. Selling &

negotiating

7. Marketing support for

sell-thru

8. Export

business plans

$!

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

1.  Where  to  Export?  

7  

• Understanding consumers, shoppers & customers

• Information tools

• Typical consumer, shopper & customer needs

• Major GTM models in export

• Finding the right GTM partner

• Selecting a GTM partner

• When export product development is necessary

• Building a strong export brand proposition

• IP protection

• Common export organisation structures

• Export, pricing & logistics

• Documentation

• Risk management

• Selling & negotiating skills & tools

• Elevator pitch

• Managing objections

• Distributor contracts

• Building a strong export business plan

• Budgeting & forecasting

• Consumer marketing support activities

• Tools to build trial and repeat sale

• Market study

• Priority markets

• Understanding Competition

• Export Select Tool

1. Where to

export

2. Deciding

who to target (Consumers,

shopper & customers)

3. Go-to-Market strategy

4. Export product

development, Branding & IP

5. Export team structures,

trade finance, documentation

6. Selling &

negotiating

7. Marketing support for sell-

thru

8. Export

business plans

$ !

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

Key  Topics  in  this  Module  

8  

Selec1ng  an  export  market  

• What  makes  an  export  market  a]rac1ve  

Assessing  your  export  capability  

• What  are  your  USPs?  

Understanding  Compe11on  

• Who  are  they  and  what  does  it  mean  for  us?  

Export  Select  

• How  to  priori1se  markets  systema1cally  

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

2.  Who  to  Target  

9  

• Understanding consumers, shoppers & customers

• Information tools

• Typical consumer, shopper & customer needs

• Major GTM models in export

• Finding the right GTM partner

• Selecting a GTM partner

• When export product development is necessary

• Building a strong export brand proposition

• IP protection

• Common export organisation structures

• Export, pricing & logistics

• Documentation

• Risk management

• Selling & negotiating skills & tools

• Elevator pitch

• Managing objections

• Distributor contracts

• Building a strong export business plan

• Budgeting & forecasting

• Consumer marketing support activities

• Tools to build trial and repeat sale

• Market study

• Priority markets

• Understanding Competition

• Export Select Tool

1. Where to

export

2. Deciding

who to target (Consumers,

shopper & customers)

3. Go-to-Market strategy

4. Export product

development, Branding & IP

5. Export team structures,

trade finance, documentation

6. Selling &

negotiating

7. Marketing support for sell-

thru

8. Export

business plans

$ !

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

Key  Topics  in  this  Module  

10  

Consumers,  Shoppers  &  Customers  

• Who  are  they?  • Why  is  it  important  to  understand  them?  

Segmenta1on  

• Grouping  consumers,  shoppers  &  customers  

• Deciding  who  to  target  

Insights  

• Low  budget  techniques  for  finding  insights  

• Best  prac1ce  approaches  

Common  Needs  

• Consumers  • Shoppers  • Trade  customers  

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

3.  Go-­‐to-­‐Market  (GTM)  Strategy  Development  

11  

• Understanding consumers, shoppers & customers

• Information tools

• Typical consumer, shopper & customer needs

• Major GTM models in export

• Finding the right GTM partner

• Selecting a GTM partner

• When export product development is necessary

• Building a strong export brand proposition

• IP protection

• Common export organisation structures

• Export, pricing & logistics

• Documentation

• Risk management

• Selling & negotiating skills & tools

• Elevator pitch

• Managing objections

• Distributor contracts

• Building a strong export business plan

• Budgeting & forecasting

• Consumer marketing support activities

• Tools to build trial and repeat sale

• Market study

• Priority markets

• Understanding Competition

• Export Select Tool

1. Where to

export

2. Deciding

who to target (Consumers,

shopper & customers)

3. Go-to-Market strategy

4. Export product

development, Branding & IP

5. Export team structures,

trade finance, documentation

6. Selling &

negotiating

7. Marketing support for sell-

thru

8. Export

business plans

$ !

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

Key  Topics  in  this  Module  

12  

Major  GTM  business  models  

• What  are  they?  •  How  do  they  work?  •  Pros  &  Cons  of  each  

Finding  a  Partner  

• Where  to  look?  

Choosing  a  partner  

•  Criteria  for  selec1ng  an  export  partner  

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

4.  Export  Product  Development,  Branding  &  IP  

13  

• Understanding consumers, shoppers & customers

• Information tools

• Typical consumer, shopper & customer needs

• Major GTM models in export

• Finding the right GTM partner

• Selecting a GTM partner

• When export product development is necessary

• Building a strong export brand proposition

• IP protection

• Common export organisation structures

• Export, pricing & logistics

• Documentation

• Risk management

• Selling & negotiating skills & tools

• Elevator pitch

• Managing objections

• Distributor contracts

• Building a strong export business plan

• Budgeting & forecasting

• Consumer marketing support activities

• Tools to build trial and repeat sale

• Market study

• Priority markets

• Understanding Competition

• Export Select Tool

1. Where to

export

2. Deciding

who to target (Consumers,

shopper & customers)

3. Go-to-Market strategy

4. Export product

development, Branding & IP

5. Export team structures,

trade finance, documentation

6. Selling &

negotiating

7. Marketing support for sell-

thru

8. Export

business plans

$ !

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

Key  Topics  in  this  Module  

14  

When  to  adjust  

product?  Rules  &  

Regula1ons  

•  Impact  on  product  design  

Export  branding  

•  Building  a  strong  proposi1on  

Product  &  Packaging  

development  

•  Tools  &  processes  

•  Briefs  

IP  

•  Registering  &  protec1ng  your  IP  

Product  tes1ng  

•  Essen1al  processes  

• When  to  change  formulas  and  packaging  for  interna1onal  markets  

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

• Understanding consumers, shoppers & customers

• Information tools

• Typical consumer, shopper & customer needs

• Major GTM models in export

• Finding the right GTM partner

• Selecting a GTM partner

• When export product development is necessary

• Building a strong export brand proposition

• IP protection

• Common export organisation structures

• Export, pricing & logistics

• Documentation

• Risk management

• Selling & negotiating skills & tools

• Elevator pitch

• Managing objections

• Distributor contracts

• Building a strong export business plan

• Budgeting & forecasting

• Consumer marketing support activities

• Tools to build trial and repeat sale

• Market study

• Priority markets

• Understanding Competition

• Export Select Tool

1. Where to

export

2. Deciding

who to target (Consumers,

shopper & customers)

3. Go-to-Market strategy

4. Export product

development, Branding & IP

5. Export team structures,

trade finance, documentation

6. Selling &

negotiating

7. Marketing support for sell-

thru

8. Export

business plans

$ !

5.  Export  Team  structures,  Pricing  &  Documenta1on  

15  

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

Key  Topics  in  this  Module  

16  

Export  Organisa1onal  Structures  

• Roles  &  responsibili1es  of  team  members  

Export  Pricing  

• Incoterms  

Export  Logis1cs  

• Documenta1on  

Risk  Management  

• An1cipa1ng  and  mi1ga1ng  export  risks  

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

• Understanding consumers, shoppers & customers

• Information tools

• Typical consumer, shopper & customer needs

• Major GTM models in export

• Finding the right GTM partner

• Selecting a GTM partner

• When export product development is necessary

• Building a strong export brand proposition

• IP protection

• Common export organisation structures

• Export, pricing & logistics

• Documentation

• Risk management

• Selling & negotiating skills & tools

• Elevator pitch

• Managing objections

• Distributor contracts

• Building a strong export business plan

• Budgeting & forecasting

• Consumer marketing support activities

• Tools to build trial and repeat sale

• Market study

• Priority markets

• Understanding Competition

• Export Select Tool

1. Where to

export

2. Deciding

who to target (Consumers,

shopper & customers)

3. Go-to-Market strategy

4. Export product

development, Branding & IP

5. Export team structures,

trade finance, documentation

6. Selling &

negotiating

7. Marketing support for sell-

thru

8. Export

business plans

$ !

6.  Selling  &  Nego1a1ng  

17  

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

Key  Topics  in  this  Module  

18  

Effec1ve  sales  mee1ngs  

•  Sales  &  nego1a1on  process  

•  Prepara1on  •  Understanding  customer  needs  

•  Features  &  benefits  

The  power  of  numbers  

•  Tools  to  demonstrate  the  revenue  and  profit  impact  of  a  commercial  proposal  

Handling  customer  objec1ons  

•  An1cipa1ng  objec1ons  

•  Parking  and  responding  

Distributor  agreements  

•  Key  elements  of  a  distributor  agreement  

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

• Understanding consumers, shoppers & customers

• Information tools

• Typical consumer, shopper & customer needs

• Major GTM models in export

• Finding the right GTM partner

• Selecting a GTM partner

• When export product development is necessary

• Building a strong export brand proposition

• IP protection

• Common export organisation structures

• Export, pricing & logistics

• Documentation

• Risk management

• Selling & negotiating skills & tools

• Elevator pitch

• Managing objections

• Distributor contracts

• Building a strong export business plan

• Budgeting & forecasting

• Consumer marketing support activities

• Tools to build trial and repeat sale

• Market study

• Priority markets

• Understanding Competition

• Export Select Tool

1. Where to

export

2. Deciding

who to target (Consumers,

shopper & customers)

3. Go-to-Market strategy

4. Export product

development, Branding & IP

5. Export team structures,

trade finance, documentation

6. Selling &

negotiating

7. Marketing support for sell-

thru

8. Export

business plans

$ !

7.  Marke1ng  Support  for  Sell-­‐Thru  

19  

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

Marke1ng  Support  for  Sell-­‐Thru  

20  

Trade  Penetra1on  

•  Customer  acquisi1on  strategies  

Shopper  Trial  

• Geing  shoppers  to  try  for  the  first  1me  

Consumer  Repeat  

•  Building  loyalty,  1me  &  again  

Strategies  &  Tac1cs  to  drive  your  sales  post  launch  

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

8.  Export  Business  Plans  

21  

• Understanding consumers, shoppers & customers

• Information tools

• Typical consumer, shopper & customer needs

• Major GTM models in export

• Finding the right GTM partner

• Selecting a GTM partner

• When export product development is necessary

• Building a strong export brand proposition

• IP protection

• Common export organisation structures

• Export, pricing & logistics

• Documentation

• Risk management

• Selling & negotiating skills & tools

• Elevator pitch

• Managing objections

• Distributor contracts

• Building a strong export business plan

• Budgeting & forecasting

• Consumer marketing support activities

• Tools to build trial and repeat sale

• Market study

• Priority markets

• Understanding Competition

• Export Select Tool

1. Where to

export

2. Deciding

who to target (Consumers,

shopper & customers)

3. Go-to-Market strategy

4. Export product

development, Branding & IP

5. Export team structures,

trade finance, documentation

6. Selling &

negotiating

7. Marketing support for sell-

thru

8. Export

business plans

$ !

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

Export  Business  Plans  

22  

Business  Plan  

• Export  vision,  strategic  goals  and  key  strategies  

KPIs  

• Key  measures  to  manage  and  predict  progress  

Sales  Forecas1ng  

• Inventory  management  and  customer  sa1sfac1on  

$!

©  2015  Exigo  Marke1ng  (S)  Pte  Ltd,  all  rights  reserved.  www.exigomarke1ng.com  

Export  Development  Programme  for  Consumer  

Companies  

This  is  a  synopsis  of  Exigo’s  Export  Development  Learning  Programme.  For  further  informa1on  please  contact  

 [email protected]