extending cultural competence to (mid-level) leadership
DESCRIPTION
Dr. Rani H. Srivastava Chief of Nursing & Professional Practice Centre for Addiction & Mental Health, Toronto, Ontario [email protected]. Ann Vanderbijl, MA Director, Diversity Services Providence Health Care Vancouver, British Columbia [email protected]. - PowerPoint PPT PresentationTRANSCRIPT
Extending Cultural Competence to (Mid-Level) Leadership
Dr. Rani H. SrivastavaDr. Rani H. Srivastava Chief of Nursing & Professional Chief of Nursing & Professional
PracticePractice Centre for Addiction & Mental Centre for Addiction & Mental
Health, Toronto, OntarioHealth, Toronto, Ontario
Ann Vanderbijl, MA Director, Diversity ServicesDirector, Diversity Services Providence Health Care Providence Health Care
Vancouver, British ColumbiaVancouver, British Columbia
Key Question -
What does ‘cultural competence’ look like for mid-level leaders in healthcare?
Leaders who are accountable for -- Quality of patient care - Staff ‘management’
Overview of session
Review key premises Invite your experience and ideas Identify key themes and domains for a
leadership competencies framework
Resources Summary Ongoing dialogue
Key Premises…
Biomedical practice - A ‘culture’ in its own right
Professional practice - sub-cultures
Individualism – ‘western’
Primacy of science
Built-environment
Communication styles
Culture As An Invisible Backpack – Our ‘Common’ Sense
Quality, Equitable Patient Care…
Depends on- Trust between providers as well as
between patients and providers Clear and effective communication Respectful relationships Understanding of, and skills in,
addressing differences
Multicultural Workplaces
Invisible barriers?
Competing values?
Unaddressed conflict?
Discussion - 1
Think of a leader who you would say is culturally competent, someone who manages well within a diverse healthcare environment.
What is happening? How can you tell things are working well?
What do you see? What works well? What makes this work well?
Discussion – 2a
Think about your experience with a diverse healthcare team.
What are the positive opportunities that can be experienced?
How does the leader support or enhance the positive contributions of its diverse healthcare teams?
Discussion - 2bThink about your experience with
a diverse healthcare team. What are the potential challenges
that are experienced? How does the leader address the
challenges?
Discussion 3
What areas or issues do leaders need to be competent in with respect to the delivery of quality care to diverse patient populations?
Identifying Themes in Leadership Competencies
What competency domains have we identified as necessary for culturally competent healthcare leadership?
Resources – Dialogue - Summary