extending the value of maximo solutions - ibm · 2008-10-30 · extending the value of maximo...

© 2008 IBM Corporation

Service Management World Tour

Extending the Value of Maximo Solutions Extending the Value of Maximo Solutions

Mobile, Spatial, and other technologies that extend support for asset and service management best practices

Mobile, Spatial, and other technologies that extend support for asset and service management best practices

© 2008 IBM Corporation2


Agenda

� Extending to the field workforce; Maximo Mobile

� Visualization and Analysis with Maximo Spatial Asset Management

� Supporting unique requirements for.– Measurement & test equipment with Maximo Calibration

– Linear assets with Maximo for Linear Assets

– Complex assets and assemblies with Maximo Asset Configuration Manager

� Summary

� Taking the Next Step…

� Q&A

The purpose of this session is to outline how additional Maximo solutions add value by extending support for the strategies and best practices for asset and service management.

The purpose of this session is to outline how additional Maximo solutions add value by extending support for the strategies and best practices for asset and service management.



VisibilityVisibility

Proactive & Proactive & consumable consumable information information

ControlControl

Standardize, Standardize, enforce, and enforce, and

measure measure

AutomationAutomation

Building Building agility into agility into operationsoperations

� See what you have, where it is, who is using it and what it costs

� Contextual role based views with KPIs

� Optimize business decisions with accurate and timely information

� Reduce TCO of asset infrastructure throughout the lifecycle

� Mitigate, regulatory, environmental and safety compliance risk

� Increase efficiency of workforce while capturing knowledge

� Reduce asset related service outages with proactive practices

� Automate workflows to enhance operational efficiencies

� Help IT and Operations work together to support IT-enabled assets

Control Cost, Mitigate Compliance Risk, Improve Ser vice Levels

Asset Management = Visibility, Control, & Automation



�Eliminate paperwork – complete more work

�Streamlines business processes

� Increases Productivity – capture data without added burden

�Cost Savings in Administration

�Deliver data to the point of performance – work smarter

�Provides user with information to do a better job

�Faster Response

�Better customer satisfaction

�Provide the accurate data –

�Plan, schedule and report better

�Better decision making

�Better regulatory compliance

�Better overall asset management

Productivity Gains

Mobile Work Management – Value Proposition



IBM Maximo Mobile

• Work Order Management• Basic Operator Rounds• Inspection• Facilities Maintenance• Service Desk• Inventory Management

IBM Maximo Mobile brings Maximo to workers in the field and takes advantage of an architecture tightly aligned with Maximo Asset Management.

IBM Maximo Mobile Work Manager

IBM Maximo Mobile Inventory Manager

PDA-based

Mobilize Maximo data

Uses Maximo Objects



� Benefits– Elimination of paper– Data captured at the “point of performance”– Work steps reduced from 11 to 4

Simplification of Processes with Mobile Maximo



IBM Maximo Mobile Work Management

� Asset & Location Details– (Work History, Meters, Spare Parts, etc.)

� Job Plans

� Safety plans

� Scheduled Dates & Priorities

� Identify and Create– Work Orders– Service Requests

� Route/Rounds Management

� Reporting Actuals– (Resource Usage, Labor Time, Asset Downtime, Meter

Readings, Observations, Inspections & Failure Reports)

� Attached Documents– (Equipment drawings, Spec sheets, Safety notes.)

� Barcode / RFID support

� Calibration data entry

� Datasheets

� Incident

� Problem

� Change

� Release

Standard Features Calibration Option

Service Desk



IBM Maximo Mobile Inventory Manager

� Physical Counts

� Issues / Returns / Transfer

� Receipts (Includes Inspections and Serialization)

� Barcode / RFID** support



IBM Maximo Mobile – General Features

� E-Signature and E-Audit Enabled

� Fully Barcode Enabled – RFID Ready– All fields enabled in Work & Inventory Management– Smart-Barcoding available on some table window screens– RFID Configurable

� Connected vs. Disconnected Operations– Invisible to user– Utilizes connectivity when available– Store-and-Forward when disconnected– Automatic updates and transmissions configurable– Supports:

• Dock in the Morning, Dock in the Evening• Partial Connectivity (Wi-Fi)• Full Connectivity (Wi-Fi or Cellular)



The Mobile Value Is Measurable

Doing more work

� Increased time on equipment by 11,000 man-hours per monthOil & Gas

� Increased technician productivity 27%Medical

� Eliminated 2-month work order backlogLife Sciences

Reducing/Avoiding Costs

� Cut data entry time by 50%County

� Saved 30 minutes of data entry per day for warehouse mechanicsManufacturer

� Increased plant by 300K s.f. with no increase in staffManufacturer

Improving regulatory compliance

� FDA Regulatory compliance process automated; cost for work order reduced 82% Life Science

� Reduced DOT inspection effort by 75%Pipeline



� Increase asset management efficiency

� Improve asset availability

� Extending information to the ‘point of performance’

� Enhance assets tracking capability

� Increase service levels

� Increase mobile workers’ productivity

� Increase data recording accuracy

� Increase inventory control efficiency

� Reduce costs and time

Real and Sustained Benefits



Visualization and Analysis in the Context of “Place”

IBM Maximo Spatial Asset Management

Visualization and Analysis in the Context of “Place”




Business AssetsEquipment ID

Last Inspected

Human ResourcesPositionExpertiseManager

Contact InfoLogistics

ProductInventory ID

Time

MaintenanceWork order

Equipment history

IT EquipmentTypeIDMaintenance Cost

Repair HistoryCurrent Condition

Spatial Reference

Spatial Reference

Spatial Reference

Spatial Reference

Spatial ReferenceSpatial Reference

Customer

TabularInformation

Product ownedBuying BehaviorLast ServicedContact Info

The Value of Place



� A spatial context:– Location

– Proximity

– Distance

– Area...

� A business necessity:– What new properties are being developed? Where? How many?

– Can our existing infrastructure support growth? Where do we put new?

– Compliance- Every asset needs inspection and reporting (GASB, etc)

� Analyze outcomes (what if?):– All manholes aren’t inspected?

– Street re-paving is scheduled the week before water-main repair?

– Emergency equipment depots are miles from sensitive receptors

– Budget requires using 10 snowplow trucks instead of 15?

– IT energy costs threaten to derail e-gov deployment plans?

Place Information is Business-Critical



Maps and Geo-coded information are intuitive




� Support work and asset management for Organizations with Geographically dispersed Assets.– Deliver an integration framework based upon ESRI ArcGIS Server Technology

that support future product development and customer extensions through services.

– Expose GIS Assets to Maximo users and detailed Maximo work and asset information to GIS maintainers.

– Visualize GIS Assets and provide a geospatial context of assets, work and relevant land based features which can impact efficient work execution.

– Create and manage work orders related to mass property: utility poles and related assets, vegetation management, infrastructure repairs, etc.

Supporting Spatial Business Analysis



Maximo Spatial Asset Management



� Full strength of GIS spatial analyses can be exposed– Spatially-enable executive-level cost/benefit analyses

– Right access to data drives efficient processes throughout org

– Model both outside plant and inside plant in single system

� Any Maximo entity can be spatially-enabled, not just assets– Service Request, Locations, Work Orders, Tools, Materials, Labor

� All asset types can be spatially-enabled, not just points– Points: Pole, Hydrant, Meter, Sign, Transformer, House, Computer

– Linear: Roads, Rail, Pipelines, Powerlines, Communication networks

– Area: Rights-of-way, Buildings, Roofs, Service Areas, Campus, Office

� Leveraging the latest ESRI technology– Early adopter of server-based GIS

– ESRI is the market leader

Why Is Maximo Spatial Unique in the Marketplace?



Innovative Use of External Data Sources– External data sources can provide themes that overlay the production layers

– GPS(AVL) feeds from provider to track resources, assets, tools

– Any spatial data not maintained internally is a potential source– FEMA flood planes, evacuation routes, census data

– Easily integrated to map document simply by creating a connection

– Any web services compatible with ESRI data formats

Why is ESRI’s ArcGIS Server Innovative?



Visualization � Maximo assets, locations, work orders,

service requests, all support visual business analysis

Spatial Context � location provides context that makes

information more meaningful

Reference� group, cluster or categorize related

information, reference related feature class details and infrastructure

Quantification / Measurement � distance, physical relationship between

objects, proximity measures, obstacles, available routes

Modeling � trends, variation, patterns

Older area

Newer Area

Example of Locations of Wastewater Back-

up Calls

How Spatial extends the value of Maximo



Benefits of Spatial Information Sharing

� Leverage GIS investment by providing spatial data t o Maximo users and Maximo data to GIS users

� See assets in GIS not previously visible to Maximo users

� View details of assets and work management from GIS

� Improve Management Effectiveness

� Faster, smarter decision-making



Supporting Specific Asset Management RequirementsSupporting Specific Asset Management Requirements



� Focus and commitment for a strong Calibration solution:– Calibrate Instruments, MT&E, Standards– User-defined Calibration Data Sheets– Fully 21 CFR Part 11 compliant– Calibration Work Orders and Calibration Intervals– Calibration Job plans & Job Plan Revision Control– Traceability and Reverse Traceability– Loop Calibrations– Calibration History

� Mobile Calibration Manager– With Maximo Mobile Work Manager

– Mobile extension of Maximo Asset Management

� Supports various industries• Utilities, Nuclear, Chemical & Petrol, Automotive,

Aerospace & Defense and Life Sciences

� Special Interest Group Maximo Calibration– User driven, cross industry

Maximo Calibration



� Maximo Linear Asset Manager helps manage all linear types:– Railways—tracks, switches, frogs, crossovers, signals– Roads—lanes, bridges, tunnels, variable message signs (VMS), traffic signals– Pipelines—pipes, valves, pumps, pipeline inspection gauges– Power lines—electric transmission and distribution systems, substations,

towers and poles

� Key Features in Maximo Linear Asset Management– Asset/Feature/Relationship History – Displays an asset’s attributes, features or

relationships at any point in its history.– Dynamic Gauge and Characteristic– Meters – Allows a single meter to take readings at any point along a linear

asset.– Dynamic Segmentation – Allows a linear asset to be segmented virtually– based on attributes, features and work without physically impacting the

underlying geometry.– Linear Attributes – Allows one attribute to be applied with different values to

the same linear asset.– Linear Asset Features – Stores data on features—physical objects used to

identify maintenance locations.– Linear Assets Measurements – Allows work to be located using either exact

measures or reference points and offsets.– Linear Self-Service Service Requests – Adds measures to self-service service

requests and resulting work orders for more effective incident management.

Managing roadways and railways with IBM Maximo Linear Asset

Manager enables dynamic segmentation, giving crews the

ability to identify work requests by mile or kilometer marker, lane,

direction, offset and height, as well as to identify bridges or tunnels.

Maximo Linear Asset Manager



Complex Asset Lifecycle ManagementProvides added capabilities to Maximo for:� Engineering Data

– Definition of AS-DESIGNED allowable asset builds

� Physical & Operational Data

– Tracking AS-BUILT configurations of assets

� Real-Time Status Interpretation of asset data

� Maintenance Plan Management

– Set-up & tracking of Maintenance Events against Items

� Integration to:

– Interactive Technical Manuals - TDMD

– Product Lifecycle Management

– Enterprise Resource Planning

Value & Benefits:� Improved Regulatory Compliance

� Optimized Maintenance Program

� Reduced Record Management

� Better Prepared for Audits and Review

� Improved Supply Chain Sourcing

� Reduced Inventory

CMActiveBUILD & COMPONENT

LIFE ACCOUNTING

DesignChanges

MaintenanceForecasting

ConfigurationRules ManagementMIL-STD-1388-28

MaintenancePlan

Analysis

BDIAutomatic Equipment

Statusing System

Maximo Asset Configuration Manager



Taking the Next Step…

� Visit the EAM Resource Center• http://eamresourcecenter.com

� Contact us

J.P. KurkowskiAsset Management Worldwide Solutions Exec.IBM Global Business Services13/F PCCW Tower, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong

AP Mobile (Hong Kong ) + 852 9576 2170

� Visit IBM.com– http://www-01.ibm.com/software/tivoli/solutions/asset-management/



Architected with standards-based (Java) technologies to operate within a modern IT infrastructure, while providing the scale, interoperability, security, language, and multi-geography capabilities that a 21st century organization requires

Providing the tools the business requires to proactively and easily adapt the technology to support changing business, regulatory, and competitive requirements in a manner that does not “lock you in” to a version of the software via costly customizations

Enabling the standardization, enforcement, and automation of work processes across the asset management life cycle to improve the efficiency and effectiveness of the infrastructure, and the resources keeping it up and running

The power of IBM and the lineage of Maximo combine more than 20 years of respective experience providing asset management solutions and services to provide your organization with the best practices and technology required for a world class infrastructure management operation.

A single solution capable of managing the life cycle of the entire infrastructure, on one unified platform; from production and facility assets, to transportation and IT assets. Uniquely capable of supporting the trends of consolidation and convergence!

Utilizing Enterprise Technology

Enabling Business Agility

Managing Work Processes

Leveraging Best Practices

Managing the Entire Infrastructure

Why Maximo? Visibility, Control & Automation