extreme help desk: create a custom user portal & email template
Post on 18-Oct-2014
1.509 views
DESCRIPTION
Speaker: Ezra Pagel, Senior Software Engineer, Spiceworks 10:15 - 11:00 *MSP-Friendly Sometimes it's the little things that can make all the difference - like how adding touches of your company's brand could make or break whether your end-users adopt your help desk. Luckily, Spiceworks provides enough flexibility in the user portal and help desk to give them your own flair and polish! At this session, learn how to: Brand the help desk response email content and design Customize the user portal with content, look and feel, widgets and plug-ins Coordinate Spiceworks at multiple sites to customize the experience in every location Make your service your brand and strive for improvement with survey feedbackTRANSCRIPT
![Page 1: Extreme Help Desk: Create a Custom User Portal & Email Template](https://reader036.vdocuments.net/reader036/viewer/2022081412/54428094afaf9fe7098b4670/html5/thumbnails/1.jpg)
EXTREME Help DeskCustom User Portal and Email Templates
![Page 2: Extreme Help Desk: Create a Custom User Portal & Email Template](https://reader036.vdocuments.net/reader036/viewer/2022081412/54428094afaf9fe7098b4670/html5/thumbnails/2.jpg)
• Branding your portal
• Branding your emails
• Configuring Spiceworks for MSPs
• Getting Customer Feedback
Agenda
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Dealing with users
![Page 4: Extreme Help Desk: Create a Custom User Portal & Email Template](https://reader036.vdocuments.net/reader036/viewer/2022081412/54428094afaf9fe7098b4670/html5/thumbnails/4.jpg)
Portal Branding
![Page 5: Extreme Help Desk: Create a Custom User Portal & Email Template](https://reader036.vdocuments.net/reader036/viewer/2022081412/54428094afaf9fe7098b4670/html5/thumbnails/5.jpg)
“Prettifying” Emails
![Page 6: Extreme Help Desk: Create a Custom User Portal & Email Template](https://reader036.vdocuments.net/reader036/viewer/2022081412/54428094afaf9fe7098b4670/html5/thumbnails/6.jpg)
Remote Sites/MSP Options
![Page 7: Extreme Help Desk: Create a Custom User Portal & Email Template](https://reader036.vdocuments.net/reader036/viewer/2022081412/54428094afaf9fe7098b4670/html5/thumbnails/7.jpg)
Customer Feedback
![Page 8: Extreme Help Desk: Create a Custom User Portal & Email Template](https://reader036.vdocuments.net/reader036/viewer/2022081412/54428094afaf9fe7098b4670/html5/thumbnails/8.jpg)
Links
• Portal Tweaks - http://community.spiceworks.com/plugin/47
• Adding Widgets How-To - http://community.spiceworks.com/how_to/show/504
• Andy’s templates - http://www.unofficialspiceworks.com/2010/02/html-email-templates/
• Rest of the templates - http://community.spiceworks.com/scripts/category/15
• Adding Survey How-To - http://community.spiceworks.com/how_to/show/1049