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FULL SERVICE & SUPPORT FACILITIES

COMPLETE SERVICE FACILITIESLincoln, Nebraska LNK 800.228.4277 Battle Creek/Kalamazoo, Michigan BTL/AZO 800.525.2376

TURBOPROP SUPPORT FACILITIESKalamazoo, Michigan AZO 877.403.5932 Lincoln, Nebraska LNK 800.228.4277

SATELLITE FACILITIES

AVIONICS INSTALL/LINE FACILITIESDenver, Colorado APA 303.649.1790 Van Nuys, California VNY 818.902.9961Dallas, Texas DAL 214.352.3468 Teterboro, New Jersey TEB 201.288.1550Las Vegas, Nevada LAS 702.262.6142

AVIONICS LINE FACILITIESAddison, Texas ADS 214.352.3468 Bridgeport, Connecticut BDR 914.686.8294Chicago, Illinois MDW 773.284.4600 Ft. Lauderdale, Florida FXE 954.771.6007Houston, Texas HOU 713.644.0352 Long Island, New York ISP 631.981.1080Ft. Worth, Texas FTW 214.352.3468 Morristown, New Jersey MMU 973.326.1110Scottsdale, Arizona SDL 480.922.3575 White Plains, New York HPN 914.686.8294Seattle, Washington BFI 206.764.3962 Houston Intercontinental, Texas HSI 713.644.0352Broomfield, Colorado BJC 303.649.1790

DUNCAN AVIATION FACILITIES

Duncan Aviation has locations across North America, including complete service centers forbusiness jet and turboprop aircraft, avionics installation/line satellites and avionics line facilities.



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cess. As you can see at right, DuncanAviation was again given rave reviews in2001's poll. However, that is just one way inwhich we measure our success. Direct cus-tomer and employee feedback is much moreimportant to us, and the letters and corre-spondence we receive show we are continu-ing our tradition of listening to customersand meeting their needs.

So far, 2001 has been a tough year for busi-ness aviation. The economy has been ques-tionable and everyone has had to "tightenthe belt." Mergers continue to diminish thenumber of industry "independents" andrumors of layoffs throughout the industryhave made everyone a little uncertain.

Even in light of these things, we continue tosee huge opportunities in corporate aviation.We recently expanded our Lincoln,Nebraska, facility and are in the process ofcautiously planning expansion for our BattleCreek, Michigan, location. We do this whileat the same time watching expenditures andweighing every dollar we spend. That is theway my father started Duncan Aviation 45years ago. Since we have never layed peopleoff in 45 years of business, I believe it is aproven method that will keep us the top-choice of service organizations for customersand employees for years to come.

It is my goal that Duncan Aviation continueto serve the industry for another 45 years.

J. Robert Duncan, Chairman

25 THE BEST WARRANTY IN THE BUSINESSA one- or two-year warranty on your pump is good. A five-year warranty is heaven-sent.

2 NEWS BRIEFSBrief descriptions of some of the newsworthyevents happening at Duncan Aviation facilitiesnationwide.

1 THE CAPTAIN’S LOGRobert Duncan discusses Duncan Aviation�s 45thanniversary and the ProPilot�s PRASE awards.

14 A PERSONAL PROFILEOur Battle Creek, Michigan, Sales Manager, PeteKilmartin, describes his career and the success ofDuncan Aviation.

7 RECOGNIZED ENGINE LEADERSWhen it comes to Pratt & Whitney JT-15D and PT-6engine maintenance, Duncan Aviation provides theintelligent choices.

15 INVESTING IN SUCCESSContinued training throughout their careers makesour employees a valuable asset to Duncan Aviationand, most importantly, to our customers.

18 BIG THINGS ARE HAPPENING IN TEXASDuncan Avionics has worked several partnerships in Texaswhich allow avionics installations and troubleshooting in air-craft down for maintenance in hangars of our business partners.

21 AVPAC, DUNCAN'S BEST KEPT SECRETFor 16 years, AVPAC has helped keep one of the greatestnames in aviation growing and, better yet, soaring.

22 CUSTOMERS RELY ON PITOT/STATIC EXPERIENCECustomers want experienced technicians working ontheir units, and Duncan Aviation never lets a customerdown.

A P U B L I C A T I O N O F

F E A T U R E S

D e p a r t m e n t s

Duncan Aviation-BTLBattle Creek, Michigan800.525.2376616.969.8400

www.DuncanAviation.com

Duncan Aviation-LNKLincoln, Nebraska

800.228.4277402.475.2611

8 RUNNING AT PEAK PERFORMANCEWe explain why Duncan Aviation leads the industry inTFE731 maintenance. We also provide an historical look atthis remarkable engine. 4 DIVIDE AND CONQUER

Out-of-the-box thinking in pre-planning and scheduling letDuncan Aviation complete a Falcon 50 refurbishment project ina timeframe no other completions facility could accommodate.

12 FALCON 900Duncan Design incorporates standard Falcon 2000 andcustom components to give this Falcon 900 the feel of aFalcon 2000.

23 HSI/FD TEAM KEEPS YOU IN THE AIRThe team concept has never been lip-service at DuncanAviation. Check out this dedicated team of professionals.

24 AOG WORK? NO PROBLEM.The people of Duncan Aviation have always "made adifference." AOG work is no different.

16 CL600: READY FOR THE FUTUREDuncan Aviation's RVSM program recently expanded to includethe Challenger 600. In addition it was equipped with the FDS-2000 and is prepared for service well into the 21st century.

20 MORE THAN INTERIORSThe Eclipse 500 exterior paint process, STC'd IAI 1125-SPX interiors and 3-D rendering for prototyping; DuncanDesign's creations are more than beautiful.

ON THE COVERLarry Heinonen of Duncan Aviation-BTL�sInterior shop works on Falcon 50 cabinetrycomponents for Phase Two of a refurbish-ment project. � see article page 4.

Duncan Aviation celebrates 45th Anniversaryin aviation with high industry "PRASE"

DUNCANAVIATION.COM | 800.228.4277 1

PRASE SurveyResults:

Best Avionics#1#1 DuncanAviation-LNK#2#2 DuncanAviation-BTL#5#5 DuncanAviation-TEB

BestMaintenance#1#1 DuncanAviation-LNK#5#5 DuncanAviation-BTL

T his year, Duncan Aviation celebratesan anniversary milestone. It was 45

years ago that my father, Donald Duncan,started the aircraft sales/support organiza-tion that would become the Duncan Aviationwe know today.

1956 seems like a long time ago. Eisenhowerwas re-elected. Elvis was in his prime. FrankLloyd Wright began construction of theGuggenheim Museum. And business avia-tion, dominated at the time by Beechcraftand Cessna, was in its infancy.

I am proud that Duncan Aviation was thereto help shape business aircraft into the suc-cessful corporate tools they have become. Iam also proud that we continue to lead theway in customer satisfaction with excellentproducts and services delivered fast and atfair prices.

The results from Professional Pilot maga-zine's annual PRASE survey (PreferencesRegarding Aviation Services andEquipment) are one way we gauge our suc-

DUNCAN AVIATION NEWSDUNCAN AVIATION NEWS

Duncan Aviation Earns Several STCs

New STCs are constantly being issued to DuncanAviation by the FAA. Every Duncan Aviation STC installa-tion can be performed at any Duncan Aviation installationfacility including Lincoln, Battle Creek, Teterboro, VanNuys, Dallas/Ft. Worth, Denver and Las Vegas. Here aresome of the most recent additions to our STC list.

Challenger 600 - Provisions for RVSMDuncan Aviation recently installed and certified an IS&Saltimetry system in a Challenger 600. The Challenger 600RVSM solution is the latest in Duncan Aviation's growinglist of RVSM solutions. See pages 16 & 17 for details.

Challenger 600 - First Collins FDS-2000 Duncan Aviation recently certified and installed the firstFDS-2000 flight director system in a Challenger 600. TheFDS-2000 delivers primary flight information on four, largeLCDs. See pages 16 & 17 for more details.

Falcon 2000 - Honeywell AFIS Duncan Aviation recently certified and installed theHoneywell Airborne Flight Information System (AFIS) in aFalcon 2000. The Honeywell AFIS is a complete messag-ing and flight planning system with around-the-clockground-to-air and air-to-ground data communication.

Falcon 10 - Collins TCAS-4000 Duncan Aviation recently installed and certified the CollinsTCAS-4000 Aircraft Collision Avoidance System (ACAS)in a Falcon 50, which includes the latest MOPS 7 soft-ware required for European operations.

Falcon 10 - Honeywell Mark VII EGPWS Duncan Aviation recently certified and installed theHoneywell Mark VII EGPWS with display on the MFD 640in a Falcon 10. This STC and installation satisfies theupcoming Class A TAWS mandate and adds to DuncanAviation's growing list of EGPWS/TAWS STCs.

Westwind 1124 - First Collins TCAS-4000 Duncan Aviation recently earned the first STC and per-formed the first installation of a Collins TCAS-4000 ACASin a Westwind 1124A. This installation includes the latestMOPS 7 software, which is required for European opera-tions and covers the Westwind 1124/1124A airframes.

Duncan Aviation Receives High Marks FromCustomers & Industry Officials in ProfessionalPilot Magazine's Annual PRASE Survey

Duncan Aviation once again received high marks fromreaders of Professional Pilot magazine in the publication's2001 PRASE Survey announced this spring. Dubbed thePRASE Survey for "Preferences Regarding AviationServices and Equipment," this contest ranks organizationsthat provide support services for corporate class aircraft.

Duncan Aviation facilities were named as the top twoavionics facilities in the United States. In the "BestAvionics Center" category, which rates avionic and instru-ment repair/overhaul and installation services, DuncanAviation-Lincoln and Duncan Aviation-Battle Creek werenamed the #1 and #2 centers in the United States.Additionally, Duncan Aviation's Teterboro, New Jersey,location was voted to the #5 spot. Duncan Aviation'sLincoln facility has been named #1 every year since thesurvey's inception in 1985.

In the category of "Best Maintenance Center," which ranksairframe and engine maintenance, repair and support,Duncan Aviation's Lincoln facility was named the "#1Maintenance Center" in the United States. The facility hasheld that position for 14 of the past 15 years. DuncanAviation-Battle Creek was named #5 in this category.

"We are thrilled that customers and others in the corpo-rate aviation industry continually rank our customer serv-ice, quality and technical expertise as the best in theindustry," says Aaron Hilkemann, President of DuncanAviation. "We wouldn't be able to earn these high rankingswithout the dedication, hard work and expertise of ouremployees. I'd like to thank them for another job welldone."

According to Professional Pilot magazine, the purpose ofthe PRASE survey is to recognize those facilities provid-ing superior service and to encourage others to reach fora higher benchmark of excellence. There were 14,306readers who participated in the contest.

Duncan Aviation-Teterboro Receives JAACertification

Duncan Aviation's Teterboro avionics satellite location(CRS# XJRR155L) recently received its JAR-145Acceptance Certificate, #5346. With JAA authorization,Duncan Aviation-TEB is now authorized to work on theavionics of European-registered aircraft with the recogni-tion of the JAA.

Duncan Aviation-TEB is located inside the Jet Aviationfacility on the Teterboro Airport. The shop is managed byTerry Markovich. To reach Duncan Aviation-Teterboro, call201.288.1550.

Bob Elrod ReceivesFlightSafety'sExcellence forMaintenanceTraining Award

Bob Elrod, DuncanAviation's TechnicalTraining Coordinator,recently receivedFlightSafetyInternational's AnnualAward of Excellence forMaintenance Training.

Duncan Aviation spendsmore than $2 million ayear providing technicaland non-technical class-es for employees. Sometechnical classes aretaught by FlightSafety orother outside vendors,others are taught by pro-fessional in-houseexperts. Non-technicalclasses have internal andexternal teachers, too.

"In my office, I have apicture with a statementthat sums up my philoso-phy on aircraft mainte-nance training," Bobsays. "It simply states'Pay for good training orpay for poorperformance.' Wechoose to pay for goodtraining."

For more informationabout Duncan Aviation'scommitment to training,see page 15.

Duncan Aviation'sJim OverheulNamed GulfstreamMaster Technician

Jim Overheul,Gulfstream TechnicalRepresentative forDuncan Aviation's BattleCreek location, recentlyachieved FlightSafetyInternational's MasterTechnician credential forthe Gulfstream IV.

A Duncan Aviationemployee since 1990,Jim has 18 years of avia-tion experience. In hiscurrent position, heanswers technical andtroubleshooting ques-tions for Duncan Aviationtechnicians and cus-tomers.

To reach Jim, give him acall at 800.525.2376.

Dan Buzz Named Vice President of Modificationsand Completions for Duncan Aviation-Lincoln

With more than 24 years of aviation experience, DuncanAviation's Dan Buzz was recently promoted to the position ofVice President of Modifications and Completions for DuncanAviation's Lincoln facility. In this position, Dan will overseethe avionics installation, engineering and interior completionsareas. Most recently Dan held the position of EngineeringAssistant Manager, Systems and Equipment/Flight AnalystDER.

Duncan Aviation-Lincoln's Engine ServiceCenter has Familiar Faces in New Places

Doug Alleman recently joined Jon Dodson and MikeHealzer as a Turbine Engine Service SalesRepresentative. In this position, he prepares proposals,determines downtimes and prepares the shop for enginearrivals. With 13 years of aviation experience and hisbackground with Duncan Aviation as Engine TechnicalRepresentative and MPI Shop Supervisor, he has theexperience needed to help customers determine theirengine maintenance needs.

Craig Bohling was recently named Duncan Aviation'sEngine Technical Representative/Training Coordinator. Inthis position, Craig provides support for Duncan Aviation'sengine technicians and is the "one stop source" for cus-tomers' technical questions. He also develops and coordi-nates engine technician training. A 23-year DuncanAviation employee, Craig has a total of 26 years of avia-tion experience, the last 21 with TFE731 engines.

Mike Bernholtz was recently promoted to MPI ShopSupervisor where he coordinates all activities of the shopincluding scheduling, logistics and manpower. Mike hasbeen with Duncan Aviation for 10 years and brings 12years of aviation experience to his new position.

2 NEWS BRIEFS DUNCANAVIATION.COM 800.228.4277 3

Rapid Response Service at 877.522.0111

Duncan Aviation's Rapid Response team can travel toyour location for AOG and maintenance support. Factory-trained technicians are available for TFE 731 and JT15Dengines, and Falcon, Learjet, Galaxy, Hawker, Citation,Challenger and Gulfstream airframes. For 24 houraccess, call our dedicated Rapid Response line toll-freeat 877.522.0111. Duncan Aviation technicians are knownfor getting in the field–fast!

Phase OneFor four weeks this spring, the Falcon under-went Phase One of this project. That includ-ed reconfiguring the aircraft's lavatory. TheFalcon had an unusual-style configurationwith a forward-facing toilet unit and very lit-tle vanity or storage space. The existing lava-tory bulkheads, the vanity and the toiletwere removed and a new Monogram toiletwas installed, facing inboard on the left-handside of the aircraft. New bulkheads and adoor were built and installed, as were a newvanity, sink, faucet, mirror, lighting andstorage areas. Associated areas like theheadliner, outboard panels and cabin side-wall panels were modified to coordinatesmoothly with the new configuration.

Because Duncan Aviation maintains dedicat-ed Falcon maintenance personnel acrossthree shifts, various departments found timeto work on the aircraft. An overall refurbish-ment of the cockpit soft goods and the exteri-or baggage compartment was completedalong with several airframe items,engine/APU inspections and repairs.

Duncan Aviation's designers and engineerstook measurements during Phase One, creat-ed drawings and synchronized plans onexactly how they would complete the secondphase of the project. The owner's Chief ofMaintenance stayed on-site for the majorityof the project, allowing him to provide guid-ance and participate in decisions about howeach component was attached or locatedbehind panels. He also spent time research-ing available service bulletins and otherpotential upgrades with Kevin Bornhorst,the Duncan Aviation Falcon TechnicalRepresentative in Battle Creek.

"When the first phase was completed, thecustomer had a brand-new lavatory and hisaircraft was fully operational throughout thesummer," Shelley says.

In The InterimThe measurements, information and draw-ings taken and developed during the firstphase of the project allowed Duncan Designto develop proven plans for components thatare easily maintained and aesthetically mod-ern. Duncan Aviation designers and engi-neers worked with the owner to finalize thedesign layouts of the new galley, closet, cabinconfiguration and shell system. Once com-pleted, construction of those componentsbegan while the aircraft was flying.

Duncan Aviation's multiple facilities offeredtheir varied services to make the project asefficient as possible. For instance, theCabinet Department's CNC machine (locatedat the Lincoln facility) was employed to cutand prepare the major cabinets. Because allengineers share common drawing file for-mats and programming packages, the CNCmachine can create components like newinstrument panels, cabinet components andmetal components for all of DuncanAviation's facilities.

When the aircraft returned for the secondphase at the end of August, the componentswere nearly complete and ready to install,shortening the required downtime and allow-ing Duncan Aviationto meet the six-weektime allotted forPhase Two.

Phase TwoHaving a majority ofthe cabinetry andshell work finishedbefore the aircrafttouched down forPhase Two helpedt r e m e n d o u s l y .Installation of new,pre-assembled head-liner, PSU, window-shades and window-

4 FEATURE ARTICLE

Pre-planning, innovative scheduling

and teamwork allowDuncan Aviation to

complete aggressiveFalcon 50 project

with a battle cry of

What sets Duncan Aviation apart? Thatquestion is one that many operators

ask when they request their first proposalsfor large maintenance, interior, paint andavionics installation services from DuncanAviation. Although Duncan Aviation's depthof capabilities and easily accessible servicelocations are big differentiators, most exist-ing customers agree that the areas whereDuncan Aviation truly shines are innovativescheduling and creative problem-solving tomeet customer goals�especially when otherfacilities tell them their requests are "too dif-

ficult" or even "impossible."

To help illustrate this, we will walk youthrough some of the out-of-the-box thinkingthat went into a Falcon 50 project we are cur-rently working on at our Battle Creek,Michigan, facility.

Falcon 50 ReconfigurationIn early 2000, the owner of an early serialnumber Falcon 50 called Shelley Ewalt,Duncan Aviation's Completions andModifications Marketing Manager, with hisdesire to completely reconfigure the cabinand lavatory. She estimated an aggressive 12weeks to accomplish the overall workscope.However, the owner said he absolutely couldnot put the aircraft down for that long. Atthat point, the customer and a team ofDuncan Aviation completions and designexperts discussed the possibility of using twoseparate downtimes totaling 10 weeks toaccomplish the same workscope.

This is how they decided to meet the cus-tomer's needs without compromising thehigh-quality work for which Duncan Aviationis known.

By taking measure-ments and beginningthe conceptual draw-ing process duringPhase One of theFalcon's workscope,Duncan Design coulddevelop plans for eas-ily maintainable andaesthetically modernc o m p o n e n t s — a n dhave them construct-ed—while the aircraftwas flying. IDEASdrawings of the newgalley cabinet areshown here.

"Divide and Conquer"

Above right: CabinetSpecialist Tim Davisworks on a Falcon 50galley this summerwhile the aircraft it willbe installed inremained operational.This Falcon 50 projectincluded a completereconfiguration of thecabin and lavatory—an estimated 12weeks of work.Duncan Aviationworked with the cus-tomer's busy sched-ule and divided theproject into one four-week phase and aseparate six-weekphase.

line shell that incorporate new fiber-opticlighting, reading lights and air gaspers iscurrently underway. Completed cabinetryalso now being installed includes newly con-structed tables, entertainment closet,drinkrails and galley.

Besides installing these items in the aircraftduring Phase Two, the workscope includesthe upholstering and installation of six newsingle cabin seats, the re-upholstering of thedivan, a new jumpseat and replacement of allother interior soft goods. Installation of Avtecfiber optic lighting, a new switch package, anupdated entertainment system and an all-new insulation package will round out thecomplete refurbishment.

Other airframe and avionics installationwork will be completed as well. Besides a

4A+ inspection, theaircraft will receivethe following avionicsupgrades: UniversalTAWS with MFD dis-play, UNS-1D+ andvertical gyro cross-side switching.

The installations and airframe teams aresupported by a well-rounded team of on-siteengineers backed up with DERs representingelectrical systems, structures and flighttests.

"We have been impressed with the Can-Doattitude of all the people we have come intocontact with at Duncan Aviation," the ChiefPilot of this Falcon 50 says, "and it is obvi-ously one of the main reasons that this proj-ect has worked so well."

Continuing to Plan AheadContinuing his tradition of planning ahead,the owner of this aircraft has already begunto discuss a 2C inspection and complete paintat Duncan Aviation in late 2002.

"The willingness of all the teams to focus onthe customer's need first, and then to findways to make it happen, is really at the coreof this and every project we do at DuncanAviation," Shelley continues. "The teamworkbetween customers and Duncan Aviationpersonnel leads to successful projects timeand time again." *

The Falcon 50 projectdescribed here is oneof 30 aircraft projectstypically in processon any given day atthe Duncan Aviation-Battle Creek facility.

IDEAS drawings of thecomplete new interiorrefurbishment (above)and divan armrests(below) for this Falcon50.

ENGINE MAINTENANCE

understanding that every customer has indi-vidual needs. A consultant assists with log-book research and develops a build specifica-tion for the engine.Performance issues,warranty, turntimes,rental engines andpricing are alladdressed before theengine ever leaves forthe overhaul facility.If requested, a flatrate proposal can bedeveloped withfocused attention tothe details. In addi-tion, during thecourse of the over-haul, a consultanttravels to the over-haul facility to moni-tor the progress andadvise the customerof cost-saving oppor-tunities.

The individuals whomake up DuncanAviation's engineteams are the finestin the industry.Quick response capa-bilities, years ofknowledge working with P&W products anda wealth of resources create an unbeatablecombination.

For more information, contact Dan Arrick,Duncan Aviation's Engine Sales Manager inBattle Creek, Michigan, at 616.969.8453 or800.353.2376. *


Duncan Aviation and Pratt & Whitney are

Recognized Engine LeadersD uncan Aviation's Pratt & Whitney

engine support services have alwaysbeen synonymous with high quality. Sochoosing Duncan Aviation for JT15D &PT6A engine maintenance is natural. Ourexceptional customer service, vendor rela-tionships and years of experience clearly setus apart.

Each year Duncan Aviation completesnumerous Hot Section Inspections on PT6Aand JT15D engines in addition to providingoverhaul and major repair support. This vol-ume of business coupled with our experiencelet us work closely with our customers'choice of vendors to routinely reduce HotSection and overhaul costs. Duncan Aviationhas developed close relationships with majorvendors giving us the opportunity to providesupport in a unique way unmatched in theeyes of our customers.

Duncan Aviation has developed two uniqueprograms to meet the needs of the businessaircraft operator. They are:

� Our WHIP service (Weekend Hot SectionInspection Program), which reduces down-time by utilizing weekend shifts to completeJT15D HSIs without jeopardizing quality.By using our weekend resources, your air-craft can be flying during the busy workweekinstead of sitting at a maintenance facility.Another alternative is to have an HSI per-formed at your location, eliminating the needto schedule and fly the aircraft to anotherfacility.

� Our Intelligent Choice program, whichis a custom overhaul program for the Pratt &Whitney JT15D engine designed with the

Team Leader BillHarris inspects aJT15D engine.

HPT (high pressure turbine) Shroud GrindingAnother revision to the maintenance manual allows us to grind the HP turbine shroudsusing a fixture to obtain optimum HP turbine blade-to-shroud clearances. This lets usachieve greater accuracy in performing HP turbine tip clearance, resulting in better per-formance. (Obviously, controlling clearances in a turbine engine is extremely important torestoring performance.) Duncan Aviation has invested in an HPT grind fixture.

Controlled Fit Combustor Engineers have replaced the old-style sheet metal combustor for one with a more robust design. The replacementreduces combustor profile shifts in the engine. (Sorry to make that sound like profile shifts are a bad thing, but pro-file shifts are a bad thing.) A combustor profile can falsely indicate the engine performance is greater, or less for thatmatter, than it really is.

LPT (low pressure turbine) Blade Tip GrindAnother service bulletin allows the grinding of the LPT (low pressureturbine) blade tips and the metal spray of the LPT nozzle blade patharea. This reduces blade tip-to-shroud clearances and increases per-formance because of reduced airflow loss between the blade tips andthe nozzle shroud. Clearance restoration is critical to the overall per-formance gain. Duncan Aviation has in-house capabilities to flame-spray the LPT nozzle blade path area.

DUNCANAVIATION.COM | 800.228.4277 98 ENGINE MAINTENANCE

T hrough the years, Honeywell's Turbine Robustness Team has made great strides to improve the TFE731 engine.Honeywell recognized that problems existed early on and enlisted the help of service facilities to identify areas

for improvement. Duncan Aviation was able to provide Honeywell with feedback necessary to create the re-works andService Bulletins that have been pivotal to improvement of the TFE731. Several pieces of specialized equipment arenecessary to accomplish all the improvements laid out by Honeywell and Duncan Aviation has invested in each pieceof this equipment, thereby taking advantage of every improvement offered.

At Duncan Aviation, we are particularly proud of our TFE731 capabilities. We not only have invested in the equip-ment, but we have assembled teams of the most talented industry technicians to support this engine. DuncanAviation is known for its success in making the TFE731 run at peak performance from interval to interval. Followingare some examples of how our Engine Service Center and our partnership with Honeywell help us attain excellentengine performance and high customer satisfaction.

Investing in the Proper ToolsOur engine shop technicians have at their fingertips all the critical tooling needed to restore performance to theTFE731. We have an air flow bench designed to measure the A4 and A5 nozzle air flows. This, combined with ourfuel manifold test bench, provides the means to control engine temperatures and speeds, and produce repeatable per-formance following engine tear-down and rebuild. Without these tools, one would do just as well to put on a blindfoldand take a stab at it. Our "skunk-works" technicians (as some like to call them) have all this tweaking down. Forthem, it almost becomes a mathematical puzzle to which they have all the answers from a previous exercise. Theyput the numbers to work, and the engines perform, match, speed up, slow down, whatever they command them todo. It's wild . . . and they love the challenge. The teams also have two Hoffman balancers that let them perform allrotating disk and blade replacements in-house at MPI, reducing downtime.

JEDAThe Jet Engine Data Acquisition unit is a means of acquiring accu-rate engine performance data. This information is key when deter-mining the health of an engine and a course of action necessary torestore performance during the Major Periodic Inspection process.Duncan Aviation has four JEDA units, and they are kept busy virtu-ally all the time . . . if not in our facility, then throughout the countrywhere we help train and diagnose engine troubles with engine part-ners from coast to coast.

Turbine Blade Life LimitsOver the years, Honeywell engineers have revised many service bulletins with the goal of building a stronger engine.One recent bulletin is TFE731-72-3494 HP (high pressure) and LP (low pressure) Turbine Blade Life Limits. Thisbulletin is of particular importance because it established a means of tracking blade life, resulting in reduced inci-dents of turbine blade failure. (A turbine blade failure does not make for a happy flight department and secondarydamage to the engine from the out-of-balance condition it creates can be devastating.)

A Winning Partnership Between Honeywell and Duncan Aviation Keeps the TFE731 Engine Fleet

Running at Peak Performance

Tina Carter (left), Brian Weathers (middle) and Troy Pedersen (right) disassemble a TFE731 engine during a Major PeriodicInspection in Duncan Aviation's Engine Service Center.

10 ENGINE MAINTENANCE

What is the history of the TFE731, or the"Garrett engine?"

Nearly every corporate aircraft operatortoday has had a TFE731-powered aircraft inthe fleet at one time or another. How did thisengine get to be so successful?

John Clifford Garrett created the "AircraftTool & Supply Company" in SouthernCalifornia during the mid-1930s. He was apioneer in turbo-supercharging technologyand envisioned his company as a majorcontender in turbine propulsion engines.Before the first production TPE331 turbo-propeller engine left the factory in 1963,"Garrett Supply," "Airesearch" and otherbranches had diversified in aviationresearch, development and manufacturingproducts to satisfy increasing demands forfaster airspeeds, higher altitudes and moretravel comfort.

Under Cliff Garrett's leadership, the compa-ny and its divisions were responsible formany "firsts" in the aviation/space industry,including the first all-aluminum aircraft inter-cooler on the B-17, the first volume produc-tion of cabin pressure regulators in 1941,the first light aircraft turboprop engine andthe first gas turbine APU on passenger jets,to mention only a few examples.

The merger with the Signal Companies in1964, followed by the AlliedSignal merger inlate 1985, placed Garrett among the top 20U.S. industrial companies with worldwideaerospace product recognition. More recent-ly, of course, is the acquisition ofAlliedSignal by Honeywell and the failedmerger attempt with General Electric. Muchhas happened since the 1930s, but thename Garrett is a one that will probablyalways linger when jet engines are dis-cussed.

An Historical Look atthe TFE731 Engine


The TFE FamilyThe TFE731 turbofan engine is currently in service on 20 types of civil and military airframes. As of January 1992 morethan 6,500 engines had been shipped and have accumulated more than 20 million hours in service worldwide.

Early engines have progressed through sea level thrust ratings of 3,230, 3,500 and 3,700 pounds. The TFE731-5 wascertified at 4,304 pounds. For takeoff, the -5A at 4,500 lbs. and the -5B at 4,750 lbs., with significant improvements incruise altitude thrust and TSFC (thrust specific fuel consumption). Today, Honeywell has a "second generation" TFE731in production—the -20, -40, and -60. These engines are even more powerful with better fuel specificsand power some of the latest and greatest business aircraft like the Learjet 45 (-20), theDassault Falcon 50EX and 900EX (-60), and the Galaxy SPX (-40).

Historical Evolution of the TFE FamilyThe TFE731 was based on the core of the TSCP700, developed forthe DC-10 APU, and was conceived as the first of a family of turbo-fan propulsion engines. With low specific fuel consumption, itsdesign made the TFE731 quiet enough to meet noise abatementstandards being incorporated in federal regulations in the early1970s. Certification of the TFE731-2 (the first productionmodel) came in August 1972. The 731-2 was selected forthe Dassault Falcon 10 and the Gates Learjet 35 and 36,all introduced in 1973.

The more powerful 731-3 was specifically designed asa retrofit engine for the Lockheed JetStar. TheTFE731-3A/-3B soon followed with redesigned fans,slightly extended nose cones and improved high-altitude characteristics.

Certification of the 731- 5 occurred in 1982, andone year later the 731-5A completed certificationrequirements. While both use the same genera-tor core as earlier versions, the 731-5 and -5Ahave higher fan bypass ratios and associatedimproved performance capabilities.

The 731-5B certified in 1991 further improvingtake-off, climb and cruise thrust as a result ofincreased fan flow and component improvement.In November of the same year, utilizing the aero-dynamically efficient Dash 3A fan module com-bined with the highly successful Dash 5 power sec-tion, certification of the TFE731-4 was completed.This engine powers the Cessna Citation 650/750series, and is soon to be a retrofit for the -3 poweredHawkers.

OOnnee IInntteerreessttiinngg ffaacctt aabboouutt tthhee TTFFEE773311::It is probably the only engine in civil service today that did

not start as a military or airline engine; there wasn't a hugemilitary contract or major airline to fund development.

As with most all engines, there were growing pains in earlydevelopment. But the manufacturer known today as Honeywell wentto great lengths throughout the growing years to develop improve-

ments in the areas that needed them the most.

Honeywell instituted one of the best factory-sponsored Maintenance Service Plans (MSP) and workedrelentlessly to improve robustness, repeatable performance, reliability and customer-, service cen-ter- and OEM satisfaction. Let it be said thatHoneywell has worked very hard to continually "raisethe bar" on engine performance with the TFE731.

Fuel ManifoldsAnother maintenance manual revision requires the disassembly,cleaning, repair and re-assembly of the fuel manifolds at the MajorPeriodic Inspection. This reduces the chance of fuel nozzle streaking,resulting in less hot section distress. A highly functioning set of man-ifolds in the hot section is critical to performance. This revisionallows us to perform this repair process in-house; we have investedin a sophisticated fuel manifold test bench for just this purpose.

Wait, There's More . . . There's so much more to this story that we can't fit it all in ourDuncan Debrief magazine. Our Engine Services SalesRepresentatives would love to talk to you more about what we doevery day. We have been a Honeywell Authorized Service Center for22 years and if it isn�t already obvious, we are passionate about theTFE731 engine.

For further information, contact Jon Dodson, Mike Healzer or DougAlleman at 800.228.4277. Or better yet, stop by the Engine ServiceCenter at our Duncan Aviation-Lincoln facility. We would love toshow you why we have been so successful with maintaining theTFE731. *

12 COMPLETIONS DUNCANAVIATION.COM | 800.228.4277 13

The Airframe Falcon 900

The Request Create a new Falcon 900 interior incorporating key Falcon 2000 design elements thatcan be replicated in fleet aircraft.

The Plan Develop an interior package that is modern, distinctive and functional. Of equalimportance is the ability to reproduce the high quality interior quickly and precisely.

The Solution Duncan Design achieved the customer�s request by incorporating slightly modifiedFalcon 2000 elements with custom designed components. Duncan Design�s provenprocess of assigning an experienced lead designer to every project from concept tocompletion ensured every aesthetic detail of the new fleet interior met the customer�sexpectations. The production process ensured accurate construction of the new cabinetsusing AutoCAD and CNC technology.

The BenefitsWhile the aesthetic benefits of thoughtfullydesigned and pre-planned interiors areobvious, other benefits may not be.

Our designers’ deepunderstanding of humanergonomics results in interiors designed for maximum passenger comfort.

Proper pre-planning minimizes costly downtimeby allowing cabinets andinterior components to bepre-engineered and constructed long before the aircraft arrives.

Our extensive experienceand knowledge of aircraftinterior systems, equipment access areas and maintenance requirements result in interiors designed for easymaintenance. Innovativeinstallation techniquesallow for easy removal andreinstallation of interiorcomponents, maximizingthe life of every interior.

14 AIRFRAME | MAINTENANCE

Me: I want to study Automotive Engineering.My Dad: I don't think so. . .Me: How about Aviation?My Dad: OK.

That brief exchange was the first of manyfateful events that have impacted my careerwith the finest aviation service company in thecountry.

I started working at Kal-Aero in 1973 whileattending Western Michigan University. (I wasknocking down a whopping $1.75 an hour!)The first nine years were spent doing variouspaint and interior jobs and helping with struc-tural repair projects. Because Kal-Aero at thattime was relatively small, I was also exposedto the other facets of the aircraft service busi-ness. This was a fun time, as everyone wasfocused on the common goal of doing theirjobs as well as they could and helping thecompany and each other succeed.

During the late 1970s and early '80s, Kal-Aero's focus changed from aircraft sales tosupport services. In 1983, after spending timein records and research learning aircraftinspection programs, I started the servicesales department. My varied experiences hadgiven me a good overview of our capabilities,which helped me be an effective representa-tive.

In addition to selling, I was involved with anumber of other projects through the '80s,including the design of the company's com-puterized maintenance tracking system andimplementing the Project Manager concept.

In 1983, I married Debi, a fine lady who hasher own career as a teacher. Our son, Rob, isnow 16, and our daughter, Lauren, recentlyturned 14.

The face of the company has changed signifi-cantly during the last decade. Moving to theBattle Creek facility in 1992 opened a lot ofdoors and helped facilitate extensive growth. The really big news came in 1998, though,when we became part of Duncan Aviation.Through many years spent competing with

AA PPersonal PPerspecctivve BByy

Pete KKilmartin

the folks in Lincoln, I had some knowledgeand a lot of respect for the way DuncanAviation operated. I was thrilled from thebeginning to become part of the new company.

Looking back over my time with the company,I see many similarities between the spirit andattitude of Kal-Aero during the early years andthe Duncan Aviation of today. The teamwork,camaraderie and focus we enjoy are tough tofind in any company, let alone in a group ofmore than 1,850 people. Having seen and fol-lowed most every other company in ourindustry for the last 20 years, I truly believe Iam a part of a very special organization.

I really appreciate the chances I've had togrow and expand during my time with DuncanAviation. Between my family at home and my"family" here at work, I think I'm about theluckiest guy I know.

PPeettee''ss CCaarreeeerrHHiigghhlliigghhttss

2001 marks Pete's28th year withDuncanAviation.

His careerAccomplishmentsinclude:º 10 years as a technician

º 18 years as ASalespersonº 18 years as aSales Manager


Investing in SuccessDuncan Aviation has always believed

that the quality of a company's work isdirectly related to the quality of its techni-cians and employees. Continuing educationprovides employees with the opportunitiesthey need to succeed and is the basis forDuncan Aviation's success. Our philosophyhas always been to hire the best in the indus-try and invest heavily in their personaldevelopment and continued training�and ithas proven to be very successful.

Recently, the FAA awarded DuncanAviation's Battle Creek and Kalamazoo,Michigan, facilities with the prestigiousDiamond Award for Aircraft MaintenanceTechnician Training. Our Lincoln,Nebraska, facility was awarded the RubyAward. To qualify for an award, techniciansmust attend a specified number of hours oftraining in a calendar year. Companyawards are based on the percentage of tech-nicians who qualify for individual awards.These awards are a testament to our contin-ued training commitment.

"We believe that the only way for our compa-ny to succeed is to provide employees withcontinuing education, proper tooling, and anenvironment where they can excel," explainsDuncan Aviation President AaronHilkemann.

Duncan Aviation's 2001 technical and lead-ership training budget is more than $2.5 mil-lion. At the close of 2001, our people willhave received more than 14,000 hours ofmaintenance and avionics training on mostall models of the Citation, Challenger,Falcon, Galaxy, Gulfstream, Hawker andLearjet aircraft. Engine training will beaccomplished on the Honeywell TFE731 &TPE331, General Electric CF34, Rolls Royce

FJ44, Pratt & Whitney JT15D & PW305. Inaddition to major airframe and engine train-ing, we also accomplish training on compo-nents and accessories such as Honeywell andHamilton Sundstrand Auxiliary PowerUnits and factory training on various avion-ics systems from Honeywell, RockwellCollins, Universal, B.F. Goodrich and others.

In addition, Duncan Aviation maintains anin-house program that provides ongoingtraining on Aircraft Systems, Avionics,Structures and Airframe Components. In-house classes are conducted by DuncanAviation's own trainers and employeeexperts, allowing us to maximize our in-house talent.

Continued education is an important invest-ment in the future of our employees, thegrowth of our services and the safety of ourcustomers. The future of Duncan Aviation isdependent upon our employees and traininggives our employees the tools to achieve theirgoals and advance their careers. Ourachievements represent a tremendous per-sonal initiative by our employees and a cor-porate dedication to personal developmentby Duncan Aviation to continually invest inour people. *

Our philoso-phy hasalways beento hire thebest in theindustry andinvest heavilyin their per-sonal devel-opment andcontinuedtraining�it has provento be verysuccessful.

Duncan Aviation hasalways believed ouremployees are our topcompetitive advan-tage. That is why wehave continuallyincreased our invest-ment in education andcareer development.

* Figures do not include cost of travel and lodging, where applicable. In 1999, these expenses pushedthe training expenditure above $2 million.

** Some informal, on-the-job training is not included in these figures.

Until recently, Reduced VerticalSeparation Minimum (RVSM) has not

been a primary concern of most CL600 operators because most of their flights aredomestic. But in November, CL600 operatorswho venture to South America, Bermuda, St.Marteen or Puerto Rico will face the realityof RVSM and the ultimatum of jumping

through hoops to obtain a non-RVSM certified clearance or flying the trip at gas-guzzling altitudes.

An increasing number of CL600 operatorsare realizing that the U.S. RVSM mandatedate of November 1, 2004, is no longer a far-off speck on an artificial horizon. In fact it

16 MODIFICATIONS DUNCANAVIATION.COM | 800.228.4277 17

RVSM and FDS-2000

CL600: Ready for the Future

RVSMMANDATE

IMPLEMENTATIONTIMELINE

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AustraliaFL 290-390

WATRSPhase II

EuropeFL 290-410

Canada

Asia / SouthChina Sea

NATPhase III

FL 290-410

Pacific OceanFL 290-410

WATRSPhase I

UnitedStates

Asia-EuropeSouth of Himalayas

Pacific OceanFL 290-390

NATPhase II

FL 310-390

NATPhase I

FL 330-370

We are here!

seems to be gaining speed as it races towarda planet full of non-RVSM-certified aircraft.The sheer number of aircraft lacking certification compared with the availablemanpower to perform the installations andthe FAA paperwork turntime makes anRVSM certification crunch seem imminent.

Like most CL600 operators, the operator ofthe aircraft pictured here was not interestedin selling his aircraft to purchase a differentRVSM-compliant aircraft. Among otherfactors, he was not eager to launch a searchfor another airframe with the large cabin andcomfortable floor plan of the CL600. At thesame time, he was not eager to pony up thestaggering $250,000 price tag rumored toaccompany large aircraft RVSM certification.

His quest for answers led to DuncanAviation�s knowledgeable avionics sales andengineering teams. Outside-the-box thinkingand thorough research by Duncan Aviationhas resulted in a better RVSM solution forseveral airframes including the CL600. �Wehave proven that Challenger 600s with existing single or dual Honeywell AZ-242 AirData Computes (ADCs) can be modified tomeet RVSM requirements,� says GaryHarpster, Duncan Aviation Avionics SalesRepresentative. �We can also replace existing altimeters with new air data displayunits, which are basically digital altimeterswith built-in ADCs. These units meet the

stringent altitude display and autopilot performance requirements of RVSM. Best ofall, Duncan Aviation�s CL600 RVSM solutionis in the neighborhood of $150,000 dependingon existing equipment configurations.�

In addition to the RVSM solution, DuncanAviation STC�d and equipped this CL600with the Collins FDS-2000. This systemtransforms older flight decks with 21stcentury technology on par with year 2002model aircraft. The installation replacedmany of the aircraft�s analog instrumentswith instrumentation that is lighter,brighter, easier to read and offers the safetyof redundant COMM/NAV and FMS systems.(Also, visit www.DuncanAviation.com/more/

GIIFDS2000.html for details of a recent GIIFDS-2000 installation featured in the Spring2001 Duncan Debrief).

Other systems installed and STC�d for thisCL600 include the Collins AHS-3000 AHRS,Goodrich Aerospace GH-3000 ESIS andSecuraplane XL2410 emergency battery system.

Contact Gary Harpster for details aboutequipping your aircraft with RVSM or FDS-2000. Also, request your free copy of Straight

Talk about RVSM, the latest booklet in ourseries created to clarify confusing aviationissues. 402.475.2611 or 800.228.4277 [email protected]. *

(Above) Triple FMSesprovide redundancyfor an extra measureof safety.

(Below) IS&Saltimetry is a keyingredient for DuncanAviation’s affordableRVSM solution for theChallenger 600 andother airframes.

Addison

DallasLove Field

Fort WorthMeacham Field

HoustonHobby

HoustonIntercontinental

18 DUNCAN AVIONICS DUNCANAVIATION.COM | 800.228.4277 19

They say everything is bigger in Texas and Duncan Avionics is noexception! There are more Duncan Avionics facilities in Texas than

any other state in the country. Our very first satellite shop wasstarted in Houston more than 16 years ago and we now maintainfive separate facilities in the big state. With locations in Dallas,

Fort Worth, Addison and two in Houston, if you�re in Texas, help is not far away.For every avionics need from our world famous loaner support to the most complex TAWSand TCAS installations, Duncan Avionics can handle it.

You may be in Texas for airframe and engine service from a Duncan Aviation business partner facility. If so, this is a golden opportunity to use one of our partnerships with maintenance facilities throughout Texas to minimize your downtime. It is very common fora Duncan Avionics crew to perform an installation while an aircraft is down for regular ormajor maintenance, reducing costly and inconvenient downtime. *

Q. I heard the FAA’s TAWSmandate is coming to the USin 2005. Where can I learnhow and if this mandate willaffect my flight operations?

A. Yes it is coming in 2005. Foranswers, stop by any DuncanAvionics shop and get your freeStraight Talk about TAWS book-let. In addition, your local shopmanager can give you answersto your specific concerns includ-ing what it will take to makeyour aircraft meet the mandate.

Q. Once we determine whichsystem is best for my flightoperations, can DuncanAvionics install it in my air-craft?

A. Yes, your Duncan Avionicsshop is staffed with knowledge-able technicians capable ofinstalling a TAWS system inyour aircraft that will meet andexceed all FAA requirements.Every Duncan Avionics shophas access to DuncanAviation’s large inventory ofengineering documentation toensure the systems areinstalled to exacting tolerances.

Q. I know which TAWS sys-tem I need, but how do I getan accurate quote for a TAWSinstallation?

A. Just call your DuncanAvionics shop manager withyour aircraft’s specifics and hewill determine the cost anddetails for what it will take tooutfit your aircraft with the rightTAWS system.

Q. If Duncan Avionics installsa new system, how are theelectrical changes to my air-craft documented?

A. Each shop has high-speedcomputer network access to ourmainframe computers in Lincolnand Battle Creek which containthousands of engineering prints.Your shop will design a customset of CAD wiring diagrams foryour particular installation. Youwill get a copy of these printsfor your aircraft documentationand future installation work.Plus, this documentation willalways exist on the mainframesat Duncan Aviation for futurereference.

Big Things areHappening in Texas

For Duncan Avionics service and installations inand around Dallas, Fort Worth and Addison, call

Kent Beal, Shop Manager.

Duncan Avionics� Dallas Install team performed this avionics installation in thehangars of Trimec Aviation while the IAI1124 Westwind was there for airframe andengine maintenance. The team replaced theolder, non-supported and problematic CollinsNCS-31/R-NAV radio control head with new8.33kHz compatible Collins control heads. Inaddition, a Honeywell TCAS I was installedby the team. This installation was completedusing an existing STC from DuncanAviation�s bank of over 400.

Thorough planning and daily ventures to theTrimec hangar provided a quick and accurate installation during the same

downtime as the scheduled maintenance. The extra effort of the Dallas Install team savedthe customer thousands of dollars in downtime and underscored the flexibility that makesevery Duncan Avionics shop an attractive choice for all your avionics needs. *

TCAS and 8.33kHz control heads were installedby Duncan Avionics during maintenance at aDuncan Aviation business partner facility.

Have Wrench;Will Travel

TAWS and EGPWS

Duncan AvionicsDallas, TX214.352.3468

For Duncan Avionics service and installations inand around Houston call Sean Maddox, Shop

Manager, at 713.644.0352.

Duncan AvionicsDallas, TX214.352.3468

Duncan Design is known for designing and creating interiors as beautiful as they are functional. What is less known about this team ishow its realm of capabilities reaches far beyond the reputation it hasbuilt. One example is the recent upstart Eclipse 500 Jet for whichDuncan Design was comissioned to create a custom exterior paint design. In addition to thedesign, the team was consulted to educatethe customer about the processes and challenges of painting an aircraft.

Another Duncan Design advantage isits method of researching every FAR a new design might challenge.This extra step saves time and money in the long run and was especially helpful in developing the IAI 1125-SPX (now Gulfstream�sG100) STC�d interior floor plans.

A new and exciting development at Duncan Design is the ability to generate 3-D computer models that can be brought to life as prototypeproducts. Duncan Aviation�s in-house R&D and Engineering teamsrecently created some 2-D drawings for a specialized tool. DuncanDesign converted these drawings into a 3-D computer model and crafted a prototype tool that has successfully reduced downtime andeliminated errors. *

More than Interiors

More than In-HouseYou may know Duncan Design consistently accomplishes its primarygoal: providing the best design for the project. You may not knowDuncan Design’s creative services are available for jobs not scheduledfor work at Duncan Aviation. You can call on this renowned team fortop-quality interior and exterior designs or assistance with any sizedproject at any stage of development.

Duncan Design has always created designs and chosen materials tomeet your needs. In addition, this team carefully selects members withstrong backgrounds in product and interior design. This inspires thecreation of non-traditional living and working spaces — much morethan a legal transportation tube with a pretty outer shell.

Experience with nearly every make and model of business jet empowers Duncan Design. Having seen the best and worst designsemployed in every airframe, this team has a broad arsenal of solutionsfor every situation. Duncan Design understands the marriage of aesthetics and function; the interaction of systems with components;how paint works; and what needs to be done to meet the ever-changingregulations.


Over the years, Duncan Aviation hasestablished itself as the premier avia-

tion service provider for corporate operators.There are many reasons for this phenomenalsuccess including Duncan Aviation�sunmatched excellence in airframe mainte-nance and components, our wide range ofservice authorizations and a division withinthe company known as AVPAC.

Aircraft operators and FBOs know thatkeeping aircraft in the air requires parts . . .and in Duncan Aviation�s case, since we spe-cialize in numerous aircraft types and theindustry�s best turntimes, we must maintaina wide spectrum of parts. Parts availabilityis the reason AVPAC plays such an impor-tant role in the daily operations of DuncanAviation.

The relationship extends well beyond theparts world. Duncan Aviation supportsAVPAC with the #1 avionics service as ratedby Professional Pilot magazine. This, inaddition to a $90+ million inventory, themost knowledgable avionics sales and sup-port in the industry and a rapidly growingpool of rotables, makes AVPAC a one-stopparts shop and locator for many of the mostpopular and sought after aviation parts andcomponents in the world.

For more information about AVPAC, its rela-tionship to Duncan Aviation or our manyservice authorizations, call us toll-free at800.228.1836. *

AVPAC, Duncan Aviation�sBest Kept Secret

At right are a few of the many service author-izations AVPAC and Duncan Aviation share.

20 DUNCAN DESIGN | AVPAC

22 AVIONICS/INSTUMENTS DUNCANAVIATION.COM | 800.228.4277 23

Customers Rely on Pitot/Static Experience HSI/Flight Director Team Keeps You in the Air

When it comes to Pitot/Static units, themembers of Duncan Aviation�s

Pitot/Static team�Jim Kuhl, Bill Prier andJoe Moritz�know exactly what customerswant, a quality unit repaired right the firsttime. This team combines 59 years of experi-ence with a personal commitment to gobeyond the normal �text book� requirementsof instrument maintenance.

Altimeters, altitude alerters, airspeeds,mach-airspeeds, vertical speeds, static defectcorrection modules, SAT/TAS computers &indicators, cabin altitude controllers, alti-tude controllers and encoding altimeterswere all included in the 1,145 units repairedin 2000. Per person that�s more than oneunit per day, giving the team one of the low-est turntimes in the shop. And although theywork on a huge number of units, their focusis always on the unit in hand.

The secrets to the success of this amazingteam include the following: DuncanAviation�s remarkable SoftSet Computersystems, which enable the team to accurate-ly and efficiently troubleshoot units; theextra step of inspecting each part before put-ting it into a unit, helping to ensure the low-est warranty in the industry; and the cus-tomer-oriented attitude of �Would I be happywith this unit in my airplane?� Not surpris-ingly, most customers are happy with theresults.

To learn more about Duncan Aviation�sPitot/Static capabilities, please contact aDuncan Aviation Technical Representativeat 800.LOANERS (562.6377) or visit us atwww.DuncanComponents.com. *

One thing that sets Duncan Aviation�sAvionics/Instrument Shop apart from

the hundreds of other shops around thecountry is the fact that we can and do handlea large volume of units every year. Our HSIarea repaired or overhauled 3,144 units in2000. Call it work ethic or just a sinceredesire to satisfy the customer, but what�simportant to us is the fact that our cus-tomers trust us to �handle it.�

As with the Pitot/Static team, the HSI/FlightDirector team in essence performs preven-tive maintenance as they repair units. Theydo this by replacing the right parts, therebykeeping these units in your aircraft and not

on our bench. With 14 technicians and 140cumulative years of experience, believe uswhen we say that we know what the wordquality means. This is a big plus for cus-tomers who hate the terms downtime andAOG and like to stay in the air...and whodoesn�t.

To find out what Duncan Aviation�sHSI/Flight Director team can do for you,please contact any Duncan AviationTechnical Representative at 800.LOANERS

(562.6377) or visit us atwww.DuncanComponents.com. *

Duncan Aviation hasbeen rated the #1Avionics Shop in theU.S. every yearsince 1985. (PRASEsurvey ProfessionalPilot magazine)

Duncan Aviationwas rated the 62ndbest place to work inFortune magazine’s2001 Best Places toWork survey. Thiswas our first timeentering the surveycontest.

Customers want the sales talk to be backed up with experience, and Duncan Aviationhas some of the most experienced technicians in the industry.

To turn HSI/Flight Director units quickly, Duncan Aviation has experienced technicians,thousands of loaners and knowledgeable Tech Reps.

Jim Kuhl, Bill Prier and Joe Moritz talk to Gerry Schultz about theirPitot/Static schedules.

Customer commit-ment, quality serviceand fast turntimes areterms not lost toantiquity at DuncanAviation’s busyAvionics & Instrumentshop.

Duncan Aviation and Parker’s Abex NWL Service Center team up to provide

The Best Warrantyin the Business

AOG Work? No Problem.

Two of the greatest names in aviationhave teamed up to provide operators

with an unprecedented warranty that isknocking the aviation component businesson its ear.

In the real world, warranties vary greatlyfrom product to product, but they are seldomfor more than a year. With the demandsplaced on components in the aviation indus-try, most warranties understandably aver-age only one or two years in duration. Sojust imagine installing an Abex NWL pumpin your aircraft with a five-year/3500 hour

warranty. Did that get your atten-tion? Along with this fantas-tic warranty, add in

5 year

warranty

an unbeatable exchange price, and you can�tgo wrong.

To find out more about this exciting andunparalleled offer, please contact ChrisGress, Duncan Aviation Component ServiceSales & Marketing Rep, at 800.228.4277 ext.1664, direct at 402.479.1664, cell at402.450.5216 or e-mail at [email protected]. *

Part NumbersCurrently Available:

Lear: P/N #s 65078-01, 6600301-3,AP09V-8-01

Hawker: P/N #s42022-03, AP05V-086-02

Bombardier (ShortBros.) SD330 &SD360: P/N #40163

Duncan Aviation wasranked 62nd inFORTUNE magazine’stop 100 places to worksurvey. This was thecompany’s firstattempt at the Fortune100 List.

24 ACCESSORIES DUNCANAVIATION.COM | 800.228.4277 25

Duncan Aviation's Accessory Shop routinely provides ONE orTWO day AOG turns on many accessory components. How do

we turn your units so quickly with superior quality? Our people!

The Accessory Shop is open seven days a week. Our dedicated week-end team is on duty Saturdays and Sundays from 10 a.m. until 10:30p.m. In addition, there is no overtime charge for routine repairs whenusing this special extra service provided by Duncan Aviation.

Duncan Aviation�s Accessory Shop alsoemploys the same specialized team conceptfound throughout every department atDuncan Aviation. Each team of skilled tech-nicians concentrates on specific types of air-craft components, testing/inspecting equip-ment and propellers. This makes each teama group of highly trained, experienced spe-cialists who are led by an even more experi-enced Team Leader.

Duncan Aviation accessory teams include: Aspecilized Hydraulic Team, Electronic Team,Electro-Mechanical Team, NDT Team,Pneumatic Team and a Propeller Team.

For more information, please contact ChrisGress, Duncan Aviation Component ServiceSales & Marketing Rep, at 800.228.4277 ext.1664. *

f las uncan a s sdl bjc a s t c a - duncan … · duncan aviation once again received high marks...

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