facebook marketing success - by mari smith (presented at hawaii social media summit)

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Facebook Facebook Marketing Marketing Success Success A Proven 7-Step Formula for Growing Your Business on the World’s #1 Social Network! MARI SMITH Author, Social Media Expert Social Media Speaker & Author

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Facebook Marketing Success: A Proven 7-Step Formula for Growing Your Business on the World’s #1 Social Network!

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Page 1: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

Facebook Facebook Marketing Marketing SuccessSuccess

Facebook Facebook Marketing Marketing SuccessSuccess

A Proven 7-Step Formula for Growing Your Business

on the World’s #1 Social Network!

MARI SMITH

Author, Social Media ExpertSocial Media Speaker & Author

Page 2: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 2

Source: www.socialbakers.com

Page 3: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 3

Source: www.socialbakers.com

Page 4: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 4

To help the world connect & communicate more effectively…

Page 5: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 5

Why create a Facebook Fan Why create a Facebook Fan Page?Page?

Page 6: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

Personal ProfilePersonal Profilevs.vs.

Fan Page?Fan Page?

Personal ProfilePersonal Profilevs.vs.

Fan Page?Fan Page?

Page 7: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 7

Page 8: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 8

Refer to this post for additional help on personal vs. business:

http://socialmediaexaminer.com/facebook-101-business-guide/

Facebook 101 GuideFacebook 101 Guide

Page 9: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 9

News FeedNews Feed

Page 10: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 10

Personal profile = Personal profile = TimelineTimeline

Page 11: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 11

Fan page / Business Fan page / Business pagepage

Page 12: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 12

Page 13: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 13

Page 14: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 14

Build your email list Drive traffic to your blog Sell more products/services Increase event registrations Get media attention/contacts Connect with strategic alliance partners Establish yourself as a leading authority Improve customer service

Page 15: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 15

Page 16: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 16

Custom tab converts visitors to fans at 47% vs. wall at 23%.

Page 17: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 17

#1 = increase conversions Visitors immediately feel in the right place Inviting, compelling Provide an “experience” – not just a static page Interactive Keep it fresh

Page 18: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 18

www.facebook.com/enchantment

Page 19: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 19

See facebook.com/marismith ◦ BIG APPS List!

Page 20: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 20

Five latest uploaded or tagged photos Doesn’t include fan photos Include CTAs on your images! 970x680 – leave a margin

Page 21: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 21

Yours + “OPC: Other People’s Content” 50/50

Page 22: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 22

What to post:◦ Short, easily applied tips◦ Questions◦ Invitation to ask Questions◦ How-to tutorials◦ Polls◦ Quotes

Page 23: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 23

Blog subscriptions◦Technorati.com

Ezine subscriptions EzineArticles.com AllTop.com SmartBrief.com TweetMeme.com Google Alerts Facebook Friend (Fan Page) Lists Twitter Lists

Page 24: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 24

“The more similar we are, the more invisible we become.”

David Tyreman

Page 25: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 25

As much as 90% of Facebook users do not return to the fan page once they click the Like button…

…they only see and interact with content in the News Feed!

NEWSFLASH!NEWSFLASH!

Page 26: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 26

NFO: News Feed NFO: News Feed OptimizationOptimization

Page 27: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 27

Facebook Ads “Think outside Facebook!”

◦ Twitter, LinkedIn◦ Your blog and ezine◦ Offline◦ Print media

“Radical Strategic Visibility” http://bit.ly/21waysfb

Page 28: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 28

www.facebook.com/brandpermissions

Print media & signagePrint media & signage

Page 29: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 29

www.facebook.com/charlotterusse

Storefront displayStorefront display

Page 30: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 30

The most targeted traffic your money can buy

Facebook adsFacebook ads

Page 31: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 31

Four months of Facebook ads:◦ 3,300% increase in traffic◦ 50% increase in average order value!

GiantNerd.comGiantNerd.com

Page 32: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 32

400% increase in fans over six months

Facebook Page now 1 of top 5 revenue generators

Created a new role of social media manager

CommunityCoffee.comCommunityCoffee.com

Page 33: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 33

Page 34: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 34

Like button, Like box, Comments plugin Wibiya toolbar www.wibiya.com

LIKE at every LIKE at every opportunity!opportunity!

Page 35: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 35

Page 36: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 36

Non-fans land on a unique tabWall tab shows Posts by page and fansWall posts turned on (posts, photos, videos,

links)

Prompt commentingPersonalizedRelevant contentVariety of contentDaily updates

Page 37: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 37

Page 38: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 38

Page 39: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 39

FIRST build tons of value, social equity

Space out your offers Clear CTAs Make it really easy for

people to buy from you!

Page 40: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 40

eCommerce apps: payvment, ecwid

Fcommerce - Shopping on Fcommerce - Shopping on FacebookFacebook

Page 41: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 41

Page 42: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 42

Page 43: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 43

Unsubscribes (Hides)◦ Insights > Interactions > Daily Story Feedback = purple graph

Unlikes◦ Insights > Users > third chart down = New Likes/Unlikes

Page 44: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 44

Page 45: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 45

Community manager(s) Training Resources Fan page company policy Revisit objective(s) of your fan page

Page 46: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 46

Page 47: Facebook Marketing Success - by Mari Smith (Presented at Hawaii Social Media Summit)

facebook.com/marismithfacebook.com/marismith @marismith@marismith marismith.com | marismith.com | ©2011 Mari Smith©2011 Mari Smithyoutube.com/facebookmariyoutube.com/facebookmari 47

Write on Mari’s Facebook wall:www.facebook.com/marismithTweet Mari: @marismithSubscribe to Mari’s blog:

www.marismith.com