Facilitating Online Groups

Nancy White, Full Circle Associates

Communicate

information

http://www.flickr.com/photos/maykesplana/270819284/

http://www.flickr.com/photos/aphrodite/66231929/

connect

http://www.flickr.com/photos/lynetter/653541864/in/set-72057594139269787/

Photo via Flickr CC www.flickr.com/photos/azlijamil01/231592469/ 

some require social interactions

collaborate

http://www.flickr.com/photos/b-tal/179390341/

"To receive everything, one must open one's hands and give”Taisen Deshimaru

3.Learning Together

Nancy White, Full Circle Associates, cc 2007

Access: get online!

http://www.flickr.com/photos/nicmcphee/31304194/in/set-72157594373420115/

mark the trail….

Technology for/and/by

Community

http://www.flickr.com/photos/poagao/527259919/ http://www.flickr.com/photos/poagao/494418919/

http://www.flickr.com/photos/lynetter/421323707/in/set-72057594139269787/

http://www.flickr.com/photos/nicmcphee/33556189/in/set-72157594373420115/

Community…

Perspective

addressing inherentcommunity tensions Tools

Groupasynchronous

IndividualInteracting

Publishing

synchronousGroup

asynchronous

discussion boards

teleconference

chat

instant messaging

member directory

wikiblog

telephony/VoIP

individualprofile page

e-mail

e-mail lists

scratch pad

RSS

“new” indicators

subscription

podcast

contentrepository

presenceindicator

buddy list

security

Q&A systems

RSS aggregator

newsletter

calendar

videoconference

application sharing

whiteboard

site index

participation statistics

search

subgroups

personalization

communitypublic page

versioncontrol

documentmanagement

UseNet

contentrating

scheduling

polling

commentingsocial

networking tools

tagging

individualbookmarking

sharedfiltering

geomapping

www.TechnologyForCommunities.com

Etienne WengerNancy WhiteJohn Smith

micro-blogging

socialbookmarking

mashups

Activities

… meetings

… access to expertise

… context… community cultivation

… projects… open-ended conversation

… content publishing

… individual participation

… relationships

© 2006 Wenger, White, and Smith

Community activities

oriented to …

Course

Community Technology Stewardship

http://www.flickr.com/photos/dani3l3/364684710/

“Technology stewards are people with enough experience of the workings of a community to understand its technology needs, and enough experience with technology to take leadership in addressing those needs…

Stewardship typically includes selecting and configuring technology, as well as supporting its use in the practice of the community.”

Wenger, White and Smith, 2007

http://www.flickr.com/photos/philwalter/348238734/

Online Facilitation

Nancy White, Full Circle Associates, cc 2007

Nancy White, Full Circle Associates, cc 2007

Designed for a group….

Nancy White, Full Circle Associates, cc 2007

…experienced as an individual.

face to face, telephone or online induction

From: http://oubs.open.ac.uk/e-moderating/fivestep.htm Gilly Salmon

start from where people are…

Already established patterns

start with a simple, valuable “ask”

Buy-In

In doing, we learn.

George Herbert

Buddy-up

http://www.flickr.com/photos/nicmcphee/418922552/in/set-72157600218310366/

Build participation

http://www.flickr.com/photos/dcleesfo/164496007/ by Dave Lee

From: 2005 Wing Lam, Alton Chua, Jeremy B. Williams and Cecelia Lee Virtual teams: Surviving or thriving? http://www.ascilite.org.au/conferences/brisbane05/blogs/proceedings/41_Lam.pdf

ODI: 6 Network Functions

• Filters• Amplifyers• Convenors• Facilitators• Investors• Community

builders

http://www.odi.org.uk/Rapid/Projects/PPA0103/Functions.html

Technical Skills

• Know enough

• Be curious

• Experiment

• Have friends

Nancy White, Full Circle Associates, cc 2007

self-Awareness

Nancy White, Full Circle Associates, cc 2007

don’t worry –

there will be bumps in the road…TALK about them