MEASURING AND EVALUATING

AOE 5 – Chapters 2, 3 & 12

Chaos & Complexity Theory

Concepts

Chaos Theory:

how simple

systems generate complicat

ed behavior

Complexity

Theory:How

complicated

systems generate simple

behavior

Shared Complex Characteristics

Complex Characteri

stics

Whole is more than parts

Patterns through

out

Cause & Effect is

not simple

History does & doesn’t

not repeat

Change comes from chaos

Future can &

can’t be predicte

d

Order comes from chaos

Yin & Yang of Chaos & Complexity

Application to Change Intervention

Appreciative Inquiry

Application to Leading Teams

Effective Questioning

Multidisciplinary Situations

Experiential Activities

Effect on Organizational Realignment

Mindset & Mental Models

Common Management Styles

Personal Social Styles & Change

Emotional Intelligence & Change