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FACILITY MANAGEMENT – adequate knowledge of concepts and techniquesthat a e useful in !anaging facilities" A#A$ % ope t&Ad!inist ation$ Asset Manage!ent Facilit& Manage!ent is aninteg ation of the ' a eas (%%%)* %eople$ %lace$ %u pose"C+,E-AGE +F FACILITY MANAGEMENT-eal estate !anage!entChange !anage!ent.ealth and safet& and cont act !anage!ent/uilding !aintenance0o!estic se 1ices (e2" Cleaning$ cate ing)3tilities4 supplies' stages in de1eloping st ategies*Anal&sis$ 5olution$ I!ple!entation+ gani6ation needs to see thei FM st ateg& as the co ne stone ofthei acco!!odation (space st ateg&)/& identif&ing the kind of acco!!odation and facilities cu entl&p o1ided and equi ed in the futu e$ the o gani6ation would 7e a7le

to quantif& the gap that has to 7e 7 idged,a ious tools and techniques a e a1aila7le to suppo t the igo ousp ocess of anal&sis$ solution de1elop!ent and i!ple!entation

+ gani6ation need to know what space the& ha1e and what the&can affo d$ othe wise the& will not achie1e a sustaina7leestate p o1ision"

8" In9house % o1ision9 etention of o gani6ation e!plo&eesfo deli1e & of se 1ices concu ent to thei p esentappoint!ent (with o without additional co!pensation)"

:" 5pecial Co!pan&4/usiness 3nit – econstitution of the in9house tea! into an independent co!pan&"

'" Managing Agent – appoint!ent of a specialist to act as

client ep esentati1e esponsi7le fo a anging theappoint!ent of se 1ice p o1ide s"

;" Managing Cont acto –the appoint!ent of an o gani6ationto !anage all se 1ices"

;"8 Managed /udget – a 1a iation of the !anagingcont acto $ whe e a cont acto takes esponsi7ilit& fo thepa&!ent of all supplie s and p o1ides a consolidated in1oiceat the end of each !onth"

;": Total Facilities Manage!ent – the esponsi7ilit& fop o1iding se 1ices and !anaging the facilit& is placed in thehands of a single o gani6ation"

;"' +ff9the 5helf4Agenc& – cont actual e!plo&!ent ofpe sonnel th ough a specialist o gene al ec uit!ent agenc&

Change Manage!ent < is a set of techniques that aid ine1olution$ co!pensation and polic& !anage!ent of the designand i!ple!entation of an o7=ect o s&ste!"-e9focus – educe di1e sification of acti1ities-e9enginee – e9design 7usiness p ocess o si!plif& the wo kp ocess

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0ownsi6e – concent ate on co e 7usiness$ educe e2posu e onthe non9co e se 1ices0e9la&e – e!o1e edundant le1els of !anage!ent (those thata e unnecessa & o epetiti1e) especiall& in 7u eauc atic t&peof o gani6ational st uctu e (also known as hie a chical t&peof o gani6ation)

Causes of o gani6ational p essu es fo change*+ gani6ational st uctu e4 elationshipsInfo !ation and Co!!unication Technolog& (ICT)% oducti1it& 0e!ands.u!an skills and esou cesTi!e p essu es.ealth$ safet& and en1i on!ent

The change Manage!ent % ocess/usiness %lan 9ag ee o7=ecti1es fo change in ope ations

+7=ecti1es –define natu e and e2tent of changes5cope –p epa e detailed plan of changes%lan – i!ple!ent changesNew + de –!easu e effects of changes/ench!a king

+ gani6ation needs to adopt a .-M st uctu e and unde stand theio7ligations as e!plo&ees>o7 desc iptions and skills equi e!ents !ust 7e !ade e2plicit"+ gani6ation needs to app aise and ewa d e!plo&ees fo the goodoutco!e"Gene ic % ocu e!ent %lan in +utsou cing is di1ided into ' !ainstages*

8" st ateg& 9 co1e ing the definition of se 1ices$cu ent a ange!ents$ the position of stakeholde s and legislationaffecting e!plo&!ent and p ocu e!ent"

:" tende docu!ents – co1e ing se 1ice specifications$se 1ice le1el ag ee!ents and conditions of the cont act"

'" tende ing p ocess– co1e ing p e9qualification$tende e 7 iefing and assess!ent$ cont act awa d$ p e9cont act!eeting$ !o7ili6ation and e1iew"

• % oducti1it& Facto s*the wo k itselfThe o gani6ation

Co!!unication?o king en1i on!ent• ' /-+A0 CATEG+-IE5 +F 5MA-T 5Y5TEM5• (Nos" 8$ : and ' a e Technolog& Auto!ations$ Nos"8and : a e

?o kplace Auto!ation)*/uilding Auto!ation 5&ste!s

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+ffice Auto!ation 5&ste!s – a e focused on e!plo&eesp oducti1it& and include*'"Co!!unication 5&ste!s – can 7e seen in te !s of*

/uilding intelligence and s!a t s&ste!s a e onl& aids fo ene g&sa1ings$ secu it& and safet& 7ut i!ple!entation of which ise2pensi1e and a !a=o conside ation fo p acticalit& and capitaloutla&"

: TY%E5 +F 53%%LIE- -ELATI+N5.I%*%A-TNE-ING

Inno1ati1e$ not so well9de1elopedA7ilit& to negotiate on p iceClose inte action 7etween pa ties@ualit& i!p o1e!ent possi7le% oacti1e cont acto esponse0isputes less likel&Long9te ! 7enefits

T-A0ITI+NAL C+NT-ACTINGEsta7lished and well de1eloped0ifficult to negotiate on p iceA !s length elationshipGain sha ing – cost sha ing a ising f o! pe fo !ancei!p o1e!ents a e sha ed 7etween the pa ties" +pen 7ookaccounting is necessa &" % o1ide s a e 8 B lia7le fo an&loss"Facilities Maintenance sustains 7uilding and assetpe fo !ance to design intent$ to inc ease elia7ilit&$ educeequip!ent deg adation$ and sustain ene g& efficienc&$ whilst!aintaining !andato & co!pliance equi e!ents"

TY%E5 +F 5E-,ICE5*Info !ation and co!!unication technolog& (ICT)".ealth ca e se 1ices9Clinic5atellite ClinicMo7ile ClinicMedical #it.ealth Maintenance + gani6ation (.M+)5ecu it& and p otection se 1icesCustodial se 1ices% ofessional se 1ices%E-F+-MANCE AN0 5E-,ICE LE,EL AG-EEMENT (5LA)-I5#5$ IN53-ANCE AN0 IN0EMNITIE5