SDK Environmental Limited trading as Dial A Pest

Acorn House Aspen Way

Paignton TQ4 7QR

Full terms and conditions can be found at www.dialapest.co.uk

FACT SHEET

Bed Bugs Cimex Lectularius

Bed Bugs are a small, flat, reddish coloured insect of about 6mm length. During the day they hide in crevices in furniture, bed frames, skirting boards etc., and at night they come out to feed. Unfortunately, they feed on human blood, and they will also bite pet animals.

The signs of bed bugs are bites on the body (some people can get a severe allergic reaction), little black dots on wallpaper near the bed (bed bug excrement), and cast skins which look like little empty Bed Bugs. The skins are cast because Bed Bugs outgrow their skin about 5 times before becoming mature adults and with each moult the old skin is left behind. Bed bugs are becoming increasingly common and they are easily transferred from one house to another in furniture, bedding or luggage. They need a little warmth to breed, so they will not develop in very cold rooms or outhouses.

However, they can live for up to a year without food, so even furniture that has been in a cold room for several months can come alive when the heating is turned up. Bed bugs only come out to feed during the hours of darkness, and spend the rest of the time in hiding. Simply spraying around the bed with a can of insecticide will not remove the infestation.

Are They Really Bed Bugs?

There are some very similar insects which affect birds' nests and which sometimes enter houses (martin bugs). Positive identification is needed before any treatment is carried out.

What Can Be Done to Control Them?

Certainly call a professional to deal with bed bug infestations. An inspection of the house to locate all the hiding places is essential. The most likely rooms to be affected will be bedrooms, but other rooms may be affected, particularly if pets or children sleep in them. The most suitable treatment will usually be to spray the walls, furniture and skirting boards in affected rooms.

After That?

Regular changing and washing of bed linen will help a little in the control of bed bugs, although they generally hide in the frame of the bed and not in the sheets. Dry cleaning of linen is the preferred measure rather than domestic washing machines. If you do choose to clean bedding at home wash your linens at the hottest temperature you feel comfortable with and in line with the manufactur-er's guidelines. If you are afraid that will ruin your linens, wash them in the hot-test temperature possible and dry them in a hot dryer (140°F) for 20 minutes. This includes all linens, sheets, pillows, pillowcases, bed skirts and blankets. Regular vacuum cleaning, particularly of the mattress, and along the edges of skirting boards, door frames and the sides and back of the bed will also help, but again will not eradicate the infestation. Be wary of buying second-hand beds or mattresses as these can be harbouring infestations of bed bugs. For any treatment to be effective there are certain actions you the householder needs to take before and after any treatment provided, all responsible pest control companies will advise you what you must do.

SDK Environmental Limited trading as Dial A Pest

Acorn House Aspen Way

Paignton TQ4 7QR

Full terms and conditions can be found at

FACT SHEET

Bed Bugs Cimex Lectularius

Schedule 1 Terms Specific to Bedbugs Treatments

1. Our Service is to attend your premises, inspect the relevant area and treat the active insect habitat with the intention of eradicating the insects.

2. The price of the Service is for treating a 2 bedroom residential house. An additional fee will be charged for each additional room or car that requires treatment or if the premises are occupied by more than 1 family.

3. Before your agreed appointment time, we require you to carry out the following preparatory work throughout the whole premises:a. Cover and seal up any fish tanks.b. All beds should be stripped and contents from underneath the bed removed, duvets and all clothing

and soft items removed from cupboards and wardrobes and placed sealed in plastic bags. These articles must then be laundered at over 60o C prior to re-use.

c. All furniture such as wardrobes and cupboards must be moved away from the wall to enable spraying, all drawers or doors must be unlocked and open.

d. All floors and areas to be treated must be clear of any items with carpets hovered, including bed frames and behind furniture that has been moved ready for treatment and the bag or contents of the vacuum be emptied.

e. All pictures, posters, calendars taken off the wall, curtains removed and where possible curtain poles removed

f. Shelves and bookcases need to be emptiedg. All electrical equipment and cables and wiring covered with plastic bags

4. On arrival at the premises, we shall determine, at our absolute discretion, whether the premises has been sufficiently prepareda. If we determine that it has been well prepared, we shall treat it in accordance with the terms of this

agreement.b. If we determine that it has been reasonably prepared, we shall treat it but you will be charged for any

additional visits, as the treatment will be compromised. Alternatively, you could choose to re-book the appointment at no extra cost (provided that this is the first time the treatment is re-booked; otherwise we will charge you for the visit).

c. If we determine that it has not been reasonably prepared, we shall refuse to treat it. In this event, we will offer you the opportunity to book an alternative appointment at no extra cost.

5. You must advise us on arrival and before any treatment is commenced if there is any reason why the property cannot be sprayed with an approved insecticide.

Limitation of Our Liability - Please Read

By booking in an appointment, you acknowledge that, we do not accept any liability for any loss or damage caused as a result of the use of insecticide. 6. You must leave the property during treatment and remain outside sprayed areas for at least 4 hours to

enable the applied insecticide to dry and to avoid inhalation of any mist. If you re-enter the premises withinthis time, the treatment will be compromised

7. After the treatment has been carried out and the 4 hour period has passed, you must continue to use thetreated areas as you did before for at least 14 days afterwards. This is to provide a natural environment forthe insects to feed on, and therefore use, the treated area.

8. You must not hover or wash down any non food preparation surfaces for a period to two weeks after thetreatment was carried out.

9. We reserve the right to decline to carry out the treatment if we believe that it may be unsafe to access ortreat the area.

10. No re-call as shall be undertaken within the first two weeks after the treatment is carried out and must bewithin one month of the initial treatment

SDK Environmental Limited trading as Dial A Pest Domestic Pest Control Treatments Standard Terms and Conditions of Service This page (together with the documents referred to on it) tells you the terms and conditions on which we supply pest treatments (the “Services”) listed on our website www.sdke.co.uk & www.dialapest.co.uk (our “site”) to you.

Please read these terms and conditions carefully before ordering any Services from our site. By ordering any of our Services, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

1 Information about us

1.1 We operate the website www.sdke.co.uk & www.dialapest.co.uk. We are SDK (Environmental) Limited (trading as Dial A Pest), a company registered in England and Wales under company number 03988788 and with our registered office at Sigma House, Oak View Close, Edginswell Park, Torquay, Devon TQ2 7FF and throughout these terms and conditions “we”, “us” and “our” shall refer to SDK and, where appropriate, its employees, agents and consultants. Our main trading address is Acorn House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon TQ4 7QR. Our VAT number is 388 9661 74. You can also contact us on 03444 828 321 or at support@sdkenvironmental.com. 1.2 We are a member of the British Pest Control Association and comply with their Code of Conduct, which can be found at www.bpca.org.uk or by calling 01332 294288. We are also a member of the Campaign for Responsible Rodenticide Use, whose Code of Practice is at www.thinkwildlife.org. 1.3 Our site is only intended for use by people resident in the United Kingdom. We do not accept orders from individuals outside this area.

2 Your status

2.1 By placing an order with us (whether through our site, over the telephone or by other means), you warrant that you are legally capable of entering into binding contracts, you are at least 18 years old and you are resident in, and accessing our site from, the United Kingdom. 2.2 Throughout these terms and conditions “you” and “your” shall refer to the customer named in the Confirmation.

3 How the contract is formed between you and us

3.1 The contract between us (the “Contract”) will only be formed when we send you e-mail confirmation of your booking (“Confirmation”). 3.2 The Contract will relate only to those Services that we have confirmed in the Confirmation. We will not be obliged to supply any other Services which may have been part of your order until it has been confirmed in a separate Confirmation. 3.3 For the purpose of these terms, the “Relevant Pests” shall be whichever pests are referred to in the Confirmation. These terms, including those set out in the Schedule hereto, shall apply to the Contract. 3.4 In order for us to confirm a booking, we may require evidence that you are an owner occupier or tenant of the property, living in a single-family occupancy property. If you are a landlord renting out the property, you will be subject to our commercial terms and commercial rates. If you are a tenant in a multiple occupancy property, the booking must be made by the landlord for legal and safety reasons, under our commercial terms.

4 Fees and payment

4.1 The fee for the Service includes VAT and will be as quoted either on our website or the website of the Council we represent (as applicable) from time to time, except in cases of obvious error. They may change at any time but, subject to clause 4.2, fee changes will not affect orders for which we have already sent you a Confirmation. 4.2 Our fees may vary on a geographical basis and may be subject to any adjustment in accordance with these terms due to circumstances that we were unaware of at the time of booking. 4.3 There is a £7 administration fee for bookings confirmed by post, due to the need to print and post a lot of information. If you provide a valid e-mail address, we will confirm bookings this way instead at no extra cost. 4.4 Payment for all Services may be made by credit or debit card when the booking is made or in cash when our technician arrives on site before treatment commences. Unfortunately we no longer accept payment by cheque.

SDK (Environmental) Limited trading as Dial A Pest, Acorn House, Aspen Way, Paignton TQ4 7QR Full Terms and Conditions can be found at www.dialapest.co.uk

SDK Environmental Limited trading as Dial A Pest Domestic Pest Control Treatments Standard Terms and Conditions of Service 5 Council discounts

5.1 Some Councils provide for discounts or free pest treatments for certain pests, subject to the resident being in receipt approved qualifying benefits or a state pension. 5.2 Qualifying criteria, where this is offered, vary by Council and often apply only to certain pests. You will need to check whether you satisfy the relevant criteria. Often the information is available on the Council’s website. 5.3 Usually the Council requires proof of entitlement before a booking can be made. You can either: 5.3.1 e-mail the necessary supporting information to support@sdkenvironmental.com or post this to Discounts, SDK Environmental Ltd, Acorn House, Aspen Way, Paignton, Devon, TQ4 7QR and on receipt of this we will re-contact you to book your treatment with us; or 5.3.2 elect to pay the full treatment fee and, subject to us receiving satisfactory supporting evidence with 14 days, the required discount will be refunded to you. If you do not meet the required qualification criteria within the 14 day submission period, no refund can be made. We cannot make a booking until the requisite information and evidence has been received and accepted by us under clause 5.3.1 or the fee has been paid under clause 5.3.2. 5.4 We will need your name, address, postcode, telephone number, e-mail address and details of the qualifying benefit or state pension you are receiving, as well as evidence of this and a copy of a recent utility bill or rent book to confirm your address.

6 Cancellations and refunds

6.1 Subject to clause 6.2, if you give us at least 24 hours’ notice that you wish to change or cancel your appointment, we will refund you in full. If you give us less than 24 hours’ notice that you wish to change or cancel your appointment, you will be charged £35 including VAT (whether you have paid in advance or not) to cover our costs of the booking plus a reasonable administrative fee. 6.2 If you are contracting as a consumer (as defined in the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (as amended from time to time) and you cancel a booking within 14 calendar days of receiving the Confirmation but before we arrive on site, you will be refunded in full as soon as possible and, in any case, within 30 days of the day you gave us notice of cancellation. If you do wish to cancel the booking, please complete the cancellation form found at the back of these terms and conditions, or use the contact details noted on it. 6.3 Please note that you may cancel the Service in accordance with clause 6.2 at any time before the work is finished but if you notify us of the cancellation after we have arrived on site but before we start work, we will charge you 75% of the fee and if you notify us after we start work on site, we will charge you the full fee. This is to reflect the costs we will have incurred by that time. 6.4 We will use reasonable endeavours to meet all agreed appointments, but in the rare circumstances where this is not possible, we will contact you as soon as possible to agree an alternative appointment. Examples of reasons where a cancellation may be necessary include (without limitation): 6.4.1 if the technician was running late as held up by previous complicated treatments; 6.4.2 adverse weather conditions (for example, we cannot treat effectively in the rain); 6.4.3 sudden operative sickness; 6.4.4 vehicle accident or local traffic difficulties encountered. 6.5 If we fail to turn up for your appointment slot and do not contact you on the contact number(s) provided before the expiry of this slot, you will be able to choose whether to: 6.5.1 arrange an alternative slot and receive a 50% discount; or 6.5.2 cancel our Service and obtain a full refund of any pre-paid fees. 6.6 We will usually refund any money received from you using the same method originally used by you to pay for your purchase. 6.7 If you are not present when we arrive on site, provided that this is within the agreed appointment slot, we shall treat the Contract as cancelled by you under clause 6.1 or 6.2 as appropriate (unless we have agreed in advance that you do not need to be present at that time) and our call out charge of £35 will apply. If this happens again, we will charge you the £35 again the second time but if it happens a third time, you will be charged the full fee. 6.8 If you are required under the Schedule to prepare your property before we arrive on site (which depends on the type of pest) and you fail to do so, we shall treat the Contract as cancelled by you under clause 6.1 or 6.2. No treatment shall be provided and our call out charge of £35 will apply.

SDK (Environmental) Limited trading as Dial A Pest, Acorn House, Aspen Way, Paignton TQ4 7QR Full Terms and Conditions can be found at www.dialapest.co.uk

SDK Environmental Limited trading as Dial A Pest Domestic Pest Control Treatments Standard Terms and Conditions of Service 6.9 If we have legitimate concerns over the safety of our staff or we are unable to treat a wasps nest for environmental reasons (which shall be determined by us), then we shall treat the Contract as cancelled by us and we will refund any fees you have paid in full. Reasons for non-treatment include (without limitation): 6.9.1 risk to aquatic life from contamination by application of insecticides; 6.9.2 un-boarded lofts which are deemed unsafe to negotiate; 6.9.3 uncovered water tanks near the habitat; 6.9.4 habitat located in chimney; 6.9.5 habitat entrance located on high roofs with no loft access that require multi stage ladders; 6.9.6 sites which cannot be safely treated by our technician, such as power lines close by or above a conservatory; or 6.9.7 any other legitimate relevant health and safety restriction. 6.10 We reserve the right to withdraw from any treatment we have started where we have concerns that continuing any treatment may not be safe, that customers have not adhered to our conditions or requirements or where customers have interfered with or moved our poisons or bait. In such cases, no refund will be provided.

7 Your obligations

7.1 You permit us to apply approved pesticides and / or deploy equipment as we deem necessary, to deliver an effective treatment, subject to our compliance with all legal requirements. 7.2 You agree to provide us with free access to all parts of the premises for an inspection, treatment or surveillance and agree to ensure that all safety and treatment instructions are followed during and post treatment. 7.3 You agree not to request or permit us to access any part of the site or premises which you know or suspect to be hazardous, or in which a potentially hazardous process is carried out, without first briefing us or our employee on the nature of the hazard and the precautions to be observed. 7.4 You must be available at the site during the agreed time slot, unless prior arrangements have been made in advance for us to carry out the Service in your absence. Otherwise you will be charged under clause 6.7.

8 Our obligations

8.1 Subject to the Schedule, our Service is to attend your house, inspect the relevant area and, if we confirm that the Relevant Pests are present, treat the active habitat. If on inspection we cannot confirm the presence of the Relevant Pests, we may carry out tests using non-toxic products, which will constitute a chargeable treatment, but we will not use toxic products. 8.2 On arrival at your house, we will identify ourselves to you, and will not commence any work without your consent. Where the premises consist of land or buildings which are unoccupied but are owned by you or under your stewardship, and which have free access, you hereby give us permission to enter onto the premises on arrival and to carry out the Service. 8.3 Critical safety data information advising of the materials used and any precautions that are required will be left with you or can be obtained from our company web site www.sdke.co.uk. & www.dialapest.co.uk. It is a requirement of the Health and Safety at Work etc Act 1974 and the Control of Pesticides Regulations 1986 that the customer undertakes to read this information, to comply with it, and to keep the information on their premises for ready reference in case of any accident or emergency. You hereby agree to this. 8.4 Please note that carrying out the Service may not eradicate the Relevant Pests.

9 LIMITATION OF OUR LIABILITY - PLEASE READ:

9.1 Subject to clause 9.4, if we fail to comply with these terms and conditions, we shall only be liable to you for the fee paid (if any) for the Service. 9.2 Subject to clause 9.4, we will not be liable for consequential or indirect loss or damage caused from the treatment (or omission to treat the habitat), damage caused by the Relevant Pests, or losses that result from our failure to comply with these terms and conditions that fall into the following categories: loss of income or revenue, loss of business, loss of opportunity, loss of profits, loss of anticipated savings loss of data or waste of management or office time. However, this clause 9.2 will not prevent claims for loss of or damage to your tangible property that is foreseeable and due to our negligence. 9.3 If we believe that it would be unsafe to carry out the treatment, in accordance with clause 6.8 or clause 6.9, we shall not be liable for any consequential loss, whether direct or indirect, including the costs of paying an alternative contractor.

SDK (Environmental) Limited trading as Dial A Pest, Acorn House, Aspen Way, Paignton TQ4 7QR Full Terms and Conditions can be found at www.dialapest.co.uk

SDK Environmental Limited trading as Dial A Pest Domestic Pest Control Treatments Standard Terms and Conditions of Service 9.4 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any other matter for which it would be illegal for us to exclude, limit or attempt to exclude or limit our liability. 9.5 We will not accept any liability for any suggestions made by our technicians about reducing the risk of the pests coming back.

10 Working for Councils

10.1 We provide some pest control services by referral as a Council’s preferred contractor (where you contract directly with us) and some as a subcontractor for a Council. Where we collect fees on behalf of a Council, or you pay fees to them directly, your treatment contract is with the Council and not us. 10.2 In all cases where we provide you with a service on behalf of a Council, we are required to do so in accordance with a Council pre-determined specification they have determined and we have no powers to waive or vary this. We may need to pass any negative feedback or complaint to your Council for them to respond to you directly, if this relates to their offered service standard and we have met this.

11 Your Personal Data

11.1 SDK (Environmental) Limited of Sigma House, Oak View Close, Edginswell Park, Torquay, Devon TQ2 7FF is the data controller for the purpose of the Data Protection Act 1998 (DPA) and the General Data Protection Regulations (“GDPR”). 11.2 By proceeding to use our Service you consent that we may process the Personal Data (as defined under the DPA or GDPR) (including Sensitive Personal Data (as defined under the DPA) and Special Category Personal Data (as defined under the GDPR) regarding your health to the extent that it is relevant to the treatment) that we collect from you for the purposes of booking administration and confirmation, order fulfilment, billing, payment, delivery, after-care services and complaints. 11.3 For further information about what Personal Data we may hold, how we process it and whether it may be transferred to a third party, please see our Privacy Policy (which can be found at www.sdke.co.uk & www.dialapest.co.uk). 11.4 If we are carrying out the Services on behalf of a Council, you hereby consent to us transferring any information we obtain about you, including Personal Data, to that Council. 11.5 If you become aware of any inaccurate Personal Data we hold, please contact us so that this may be corrected. Similarly, if you wish us to remove or change any Personal Data at any time, please let us know. 11.6 Please address any questions, comments and requests regarding our data processing practices to us at Sigma House, Oak View Close, Edginswell Park, Torquay, Devon TQ2 7FF or cio@sdke.co.uk.

12 Feedback / Complaints

12.1 We aim to provide an excellent service to everyone, but we understand that we do not always get things right. If you have negative feedback or a concern, please raise this with customer services by our preferred communication method of e-mail to support@sdkenevironmental.com You can also call us on 03444 828 321. 12.2 If you are unsatisfied with the response or do not feel that an adequate solution has been obtained and wish to complain, please write to us at SDK (Environmental) Limited, Acorn House, Aspen Way, Paignton TQ4 7QR or e-mail tellus@sdkenvironmental.com It would be useful if you set out full details of what you feel was our service delivery failure. Your concerns will then be investigated and the outcome of the investigation will be explained to you, where feasible within 10 working days of receipt of the complaint. 12.3 If you do not believe that the outcome is satisfactory, please ask for it to be referred to a director. 12.4 You may also refer a complaint to Trading Standards (www.tradingstandards.gov.uk), the British Pest Control Association (www.bpca.org.uk) or the relevant local authority, but we recommend that this is only done once you have exhausted the above process with us first.

13 Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

SDK (Environmental) Limited trading as Dial A Pest, Acorn House, Aspen Way, Paignton TQ4 7QR Full Terms and Conditions can be found at www.dialapest.co.uk

SDK Environmental Limited trading as Dial A Pest Domestic Pest Control Treatments Standard Terms and Conditions of Service 14 Notices

All notices given by you to us must be sent to SDK (Environmental) Limited at Sigma House, Oak View Close, Edginswell Park, Torquay, Devon TQ2 7FF or support@sdkenvironkmental.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above.

Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

15 Transfer of rights and obligations

The Contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

16 Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

17 Severability

If any of these terms or any provision of the Contract is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

18 Entire agreement

18.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of the Contract. 18.2 We each acknowledge that, in entering into the Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Each of us agrees that our only liability in respect of those representations and warranties that are set out in this Agreement will be for breach of contract. 18.3 Nothing in this clause limits or excludes any liability for fraud.

19 Law and jurisdiction

Contracts for the purchase of the Service through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Subject to clause 12.4, any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.

SDK (Environmental) Limited trading as Dial A Pest, Acorn House, Aspen Way, Paignton TQ4 7QR Full Terms and Conditions can be found at www.dialapest.co.uk

SDK Environmental Limited trading as Dial A Pest Domestic Pest Control Treatments Standard Terms and Conditions of Service Schedule : Bed Bug Treatments

1 Our service is to attend and inspect your home for bed bugs and to treat affected rooms with an insecticidal spray if it is safe to do so. Please note that this may not result in eradication of the insects. You your family and pets must vacate the property during the treatment and remain outside treated areas for at least four hours until the spray dries and to avoid inhalation of any mist. If you re-enter the premises within this time, the treatment may be compromised and you could be putting your health at risk. 2 Our fee depends on the number of rooms affected. If more rooms are affected than are paid for, you can either pay for the additional rooms or cancel the treatment under clause 6.1, in which case you will be charged £35 for the call out. 3 To minimise customer inconvenience, we undertake spray treatments between 10.00am and 4.00pm however unfortunately we cannot offer more specific timed appointments. 4 We are only legally permitted to apply insecticides if the pest is confirmed as present. Occasionally where there are no obvious signs, we may need to take samples for identification and or lay monitor traps and return to check at a future date to confirm if an infestation is present. Our fixed treatment fee covers this work, but you will have to pay again if a treatment is then required. 5 We appreciate how unpleasant a bed bug problem is and that now that you have contacted us, that you will be anxious to have your home treated as soon as possible. Before you book an appointment please ensure you have allowed time to prepare your property and will be present when we call to avoid the disappointment and distress caused if either you miss our visit or our technician is forced to decline to treat due to inadequate preparation. We are required to make a £35 call out charge in both such cases to help cover our costs. 6 Thankfully when all required pre and post preparation treatment instructions are followed, bed bug treatments have a high success rate and re-treatments are rarely required, unless a heavy infestation has been present for a considerable time. 7 You will need to follow these pre and post treatment instructions:

a. All electrical equipment needs to be un-plugged in rooms to be treated. b. All bedding and clothing must be bagged and sealed ready for laundry at over 60 degrees. c. All furniture in rooms to be treated must be moved back from the walls (we cannot do this for you and you must

do it before we arrive on site) with all drawers present emptied and open ready for spraying. d. All carpets must be vacuumed and any belongings cleared from the floor and pictures removed from walls. e. All beds must be stripped with mattresses removed and stacked against a wall ready for spraying. f. Any bed drawers must be removed and empty. g. We recommend any split or damaged divans or mattresses be replaced before treatment, as this is the most

common reason for treatment failure. h. Any fish tanks must be covered up and sealed.

8 Moving beds and lifting large mattresses ready for spraying can be heavy work and can breach the manual handling requirements for employees, which is why you need to do this before we arrive. You may need two people and / or assistance from family, friends or social services to help you prepare your property. Please ensure this is in place before making a booking. 9 For our treatments to work, all affected rooms must be used as normal. This is to provide a natural environment for the insects to feed on and come into contact with the treatment. Treatment usually takes approximately 14 days but it can take longer and your property could become re-infested if the original source was not within your home. On rare occasions where additional visits are required for whatever reason, a further course of chargeable treatment, where fees apply, may be offered. 10 If we identify a potential infestation outside of your property boundary or within communal building fabric or linked floors or lofts, where we believe the bed bugs may be coming from as the source, we will advise you and notify the relevant local authority on your behalf, as they have the powers to take any necessary action. 11 For any further guidance and technical information on pest treatments, please visit our web site at www.dialapest.co.uk or ask our technicians when they call and they will be happy to help. A relevant pest factsheet, treatment information and our terms and conditions will be sent to you as soon as your booking is confirmed in advance of our visit. Our booking agents whilst trained in pest control are not qualified technicians and therefore for safety reasons not permitted to discuss or offer advice on treatments. 12 You must advise us on arrival and before any treatment is commenced if there is any reason why the property cannot be sprayed with an approved insecticide.

SDK (Environmental) Limited trading as Dial A Pest, Acorn House, Aspen Way, Paignton TQ4 7QR Full Terms and Conditions can be found at www.dialapest.co.uk

SDK Environmental Limited trading as Dial A Pest Domestic Pest Control Treatments Standard Terms and Conditions of Service Schedule : Bed Bug Treatments

13 The insecticide may damage furniture or personal possessions. 14 LIMITATION OF OUR LIABILITY - PLEASE READ: We do not accept any liability for any loss or damage caused as a result of the use of insecticide.

SDK (Environmental) Limited trading as Dial A Pest, Acorn House, Aspen Way, Paignton TQ4 7QR Full Terms and Conditions can be found at www.dialapest.co.uk

Important Notice to Consumers : Your Right to Cancel

You have until we complete the treatment, or (if sooner) 14 days from receipt of the booking confirmation, to cancel our service. However you will only receive a full refund if you cancel before treatment begins. Please see our terms and conditions for more information

We will accept your cancellation request by telephone if you wish, however you may communicate with us more formally if you prefer by completing and returning this form.

Telephone (Basic Rate, Mobile Friendly) : 03444 828 321

E-mail this form back to us at : support@sdkenvironmental.com

Complete and Fax this form to us : 03444 828 340

Complete and Post the form to us : Freepost RSLJ – SGGJ – RLZZ SDK Environmental Ltd, Acorn House, Aspen Way, Paignton, Devon, TQ4 7QR

Date Ordered

SDK Reference No (if known)

Name of Consumer(s)

Address of Consumer(s)

Signature or alternatively type

in Name of Consumer(s)

Date

SDK (Environmental) Limited trading as Dial A Pest, Acorn House, Aspen Way, Paignton TQ4 7QR Full Terms and Conditions can be found at www.dialapest.co.uk

SDK Environmental Limited trading as Dial A Pest Pest Control Treatment Cancellation Form in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013