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Facts & Figures 2008, GRI IndexSUSTAINABILITY REPORT 2008

As at May 2009

2 MIELE Sustainability Report 2008

MIELE Sustainability Report 2008 3

CONTENT

Philosophy & Strategy

Credo – SUCCESS THROUGH QUALITYThe 2006/2007 Financial Year

Sustainability Management

Synergies – THE INTEGRATED MIELE MANAGEMENT SYSTEMOrganisation and Implementation

Product Responsibility

Innovative Power – IDEAS FOR PEOPLE AND ENVIRONMENTProduct Design

Employees

Trust – MAKING DEMANDS FROM AND ENCOURAGING STAFFThe „Mieleaner“

Society

Dialogue – ACTIVE FOR SOCIETYDialog with society

GRI Index

Seite

4

5

6

23

31

32


Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI Index

Indicator GRI G3 EC 1, 2.8

Indicator GRI G3 EC 1, EC 9

2.8


The 2006/2007 Financial Year

Overall turnover

In bill. Euro

Turnover abroad

In bill. Euro

Investments

In mill. Euro

Domestic appliances sold*

Units

2005/06 2006/07

Washing machines

(front and toploaders)

800,000 890,000

Tumble dryers 350,000 385,000

Dishwashers 550,000 600,000

Vacuum cleaners 2,000,000 2,120,000

Worldwide

Of which are in Germany

Credo – SUCCESS THROUGH QUALITY

2003/04 2004/05 2005/06 2006/07

2.15 2.26 2.54 2.74

3.0

2.4

1.8

1.2

0.6

2003/04 2004/05 2005/06 2006/07

1.45 1.56 1.77 1.95

3.0

2.4

1.8

1.2

0.6

2003/04 2004/05 2005/06 2006/07

135 122 135 177

92 99 100 >108200

160

120

80

40

* Figures rounded


Indicator GRI G3 HR 2


Organisation and Implementation

Synergies – THE INTEGRATED MIELE MANAGEMENT SYSTEM

The Integrated Miele Management System

Tested suppliers2

Number

1,668 2,250 2,9803,000

2,400

1,800

1,200

600

Subsidiaries

Worldwide

Central sectors

Heads of Departments

Factories

Works Manager

inte

rnal

SENIOR MANAGEMENT

Targets & Measures

Occupational health and safety, product

liability, product safety, quality, quality

management for medicinal products, social

standards, environment management

Operative

implementation

Strategic Targets

Audits

Review

exte

rnal

1 External appraisers and internal Miele auditors monitor the processes of the integrated management system on a regular basis. A component of the audits was to test all sectors of the Miele

management system (occupational health and safety, product liability, product safety, quality, quality management for medicinal products, social standards and environment management).2 The graph shows the total number of suppliers who have been tested regarding their adherence to the demands of the SA8000 social standard. Miele conducted the tests using a checklist or

through on-site visits.

Recommen-dation

External and internal audits1

Number

2006 2007

External Audits

Audits carried out 10 10

Of which audits contain signifi cant deviations 10 7

Topics with known potential for improvement 27 40

Internal Audits

Audits carried out 37 23

Of which audits contain signifi cant deviations 29 12

Of which audits contain known but insignifi cant deviations 8 11

2005 2006 2007


Indicator GRI G3 PR 3, EN 6



Classifi cation of Miele appliances in accordance with the law for implementation of legal measures of the European Communities relating to energy savings achieved by appliances and

motor vehicles2

Innovative Power – IDEAS FOR PEOPLE AND THE ENVIRONMENT1

Product Design

Washing machines

in %

Classifi cation A B C

Energy effi ciency 100.0 0.0 0.0

Washing effi ciency 100.0 0.0 0.0

Spin effi ciency 29.0 69.0 2.0

1 Changes to the data from 2005 and 2006 can be attributed to the shedding of a branch with production in the Warendorf factory, amongst other things.2 In relation to the product volumes or sales fi gures from 2007.

Tumble dryers

in %

Classifi cation A B C D E, F, G

Energy effi ciency – Vented Dryers 0.0 0.0 100.0 0.0 0.0

Energy effi ciency – Condenser Dryers 0.0 100.0 0.0 0.0 0.0


Dishwashers

in %

Classifi cation A B C D

Energy effi ciency 100.00 0.0 0.0 0.0

Cleaning effi ciency 99.0 1.0 0.0 0.0

Drying effi ciency 99.0 0.6 0.4 0.0




Fridges and freezers

in %

Classifi cation A++ A+ A B C,D,E

Energy effi ciency – Fridges 6.9 46.6 46.5 0.0 0.0

Energy effi ciency – Fridge-freezers 0.0 37.4 62.6 0.0 0.0

Energy effi ciency – Upright and chest freezers 11.9 30.6 54.4 3.1 0.0

Electric ovens and wall ovens (60 cm)

in %

Classifi cation A B C

Energy effi ciency 100.0 0.0 0.0

Classifi cation of Miele appliances in accordance with the law for implementation of legal measures of the European Communities

relating to energy savings achieved by appliances and motor vehicles1

1 In relation to the product volumes from 2007/ sales fi gures.


Indicator GRI G3 EN 26


Reduced Water Consumption

Litre/kg laundry

Reduced Energy Consumption

kWh/kg laundry


Litre/place setting


Litre/place setting

Washing machines

Dishwashers

Development of consumption levels of Miele appliances

19901 2004 2005 2006 2007

13.60 8.40 7.83 7.83 7.83

Since 1990: -42.40 %

19901 2004 2005 2006 2007

0.24 0.17 0.17 0.17 0.17

Since 1990: -29.20 %

19901 2004 2005 2006 2007

1.67 0.83 0.83 0.83 0.83

Since 1990: -50.30 %

19901 2004 2005 2006 2007

0.133 0.088 0.088 0.088 0.088

Since 1990: -33.80 %

15.00

12.00

9.00

6.00

3.00

0.25

0.20

0.15

0.10

0.05

2.00

1.60

1.20

0.80

0.40

0.15

0.12

0.09

0.06

0.03


1 Miele uses 1990 as its base year, in line with the Federal Republic

of Germany’s national climate programme, resulting from the “Earth

Summit” in Rio de Janeiro in 1992.





Models with volume up to 150 l

Per 100 I in 24 h in kWh


Models with volume 151 l - 300 l



Models with volume up to 150 l


19901 2004 2005 2006 2007


Models with volume 151 l - 300 l


0.80 0.47 0.37 0.37 0.37

19901 2004 2005 2006 2007

0.65 0.21 0.21 0.21 0.21

0.65 0.26 0.26 0.26 0.26

0.45 0.15 0.15 0.15 0.15

19901 2004 2005 2006 2007

0.60 0.25 0.24 0.24 0.24

0.52 0.12 0.12 0.12 0.12

With freezer box

Without freezer box

Fridges

Freezers


Since 1990: -53.75 % Since 1990: -67.70 %

Since 1990: -60.00 %

-66.70 %

Since 1990: -60.00 %

-76.90 %

0.75

0.60

0.45

0.30

0.15

0.75

0.60

0.45

0.30

0.15

0.80

0.64

0.48

0.32

0.16

0.80

0.64

0.48

0.32

0.16

1 Miele uses 1990 as its base year, in line with the Federal Republic

of Germany’s national climate programme, resulting from the “Earth

Summit” in Rio de Janeiro in 1992.

19901 2004 2005 2006 2007


60˚ C

95˚ C



Washer-extractors

Professional

Electric ovens and wall ovens


1 Miele uses 1990 as its base year, in line with the Federal Republic of Germany’s national climate programme, resulting from

the “Earth Summit” in Rio de Janeiro in 1992.2 Miele uses 1982 as its base year, as after this year regular effi ciency tests took place on professional appliances relating to

the rise in energy effi ciency.


kWh/kg dry laundry


Litre/kg dry laundry

19822 2004 2005 2006 2007

0.36 0.24 0.24 0.24 0.24

0.60 0.40 0.40 0.40 0.40

22 10 10 10 10

25 16 14 14 14

Since 1982: -33.33 %

-33.33 %

Since 1982: -54.50 %

-44.00 %

0.60

0.48

0.36

0.24

0.12

25

20

15

10

5

Reduced Specifi c Energy Consumption*

Scale 0-1 corresponding to kWh in the

predefi ned measurement procedure

19901 2004 2005 2006 2007

1.00 0.89 0.83 0.81 0.80

* New measuring procedure from 2003, in accordance with EN 50304

Since 1990: -20.00 %

1.0

0.8

0.6

0.4

0.2


19822 2004 2005 2006 2007



Production and Logistics1

Materials used2

in tons

2004 2005 2006 2007

Sum of Raw Materials, Auxiliary Agents and Lubricants 104,475.30 115,794.50 152,779.40 156,817.10

Outsourced raw materials

Metals 87,406.00 96,349.00 121,770.00 127,439.00

Plastics 9,646.00 11,355.00 22,452.00 22,736.00

Woods 1,512.00* 1,439.00* 0.00 0.00

Total raw materials 98,564.00 109,142.00 144,222.00 150,175.00

Auxiliary Agents

Paint, lacquer, additives 184.00 189.00 55.20 52.40

Powder coatings 141.00 130.00 120.70 117.40

Enamel 1,222.00 1,415.00 1,363.00** 1,154.40

Soldering, soldering agents 9.00 9.00 11.80 13.30

Welding wire 2.30 3.50 1.00 4.00

Foundry auxiliary materials 218.00 207.00 284.00 229.00

Other chemicals 92.00 93.00 26.50 11.70

Total auxiliary agents 1,868.30 2,046.50 1,862.20 1,582.20

Operational supplies

Acids, lyes 605.00 609.00 442.20 313.70

Solvents 14.00 16.00 10.50 10.90

Oils, grease, lubricants 143.00 158.00 209.80*** 176.10

Foundry lubricants 1,589.00 2,016.00 3,953.00 4,227.00

Industrial gases 1,339.00 1,471.00 1,642.90 1,453.10****

Other chemicals 353,00 336,00 436,80 332,20

Total operational supplies 4,043.00 4,606.00 6,695.20 5,059.90

1 The following fi gures include the joint venture in Hong Da (China). In the case of products, all products produced by Miele are included but outsourced goods (refrigeration devices, micro-

waves, coffee makers) are not.2 Avoiding the use of chemicals prohibited by law – whether they are particular heavy metals or dangerous fl ame retardants – is self-evident for Miele. Furthermore, Miele’s company

guidelines also prohibit the use of substances that have not yet been regulated by law, for example polycyclic aromatic hydrocarbons (PAH), critical fl ame retardants, and plasticisers

in plastics/elastomers.

* The fi gures given for wooden materials for 2004 and 2005 are different to those given in the 2006 Sustainability Report, as the calculation procedures were refi ned and applied retroactively.

** Closure of parts of the surface treatment of washing machines, as these were no longer necessary due to changes in the construction of the appliances.

*** In 2006 the Gütersloh factory had to exchange 6500 litres of contaminated hydraulic oil due to repairs.

**** New development of refl ow-soldering machines with nitrate consumption reduced by up to 1/3 in the electronics factory in Gütersloh.

Input


Indicator GRI G3 EN 3, EN 5



Input

Direct Energy Consumption

in MWh

2004 2005 2006 2007

Light heating oil 1,009 1,019 938 772

Natural gas 93,624 90,901 88,387 65,974*

Chipped wood 5,784 5,582 0 0

Total 100,417 97,502 89,325 66,746

Indirect Energy Consumption

in MWh

2004 2005 2006 2007

Electrical energy 129,801 140,548 144,581 152,113

District heating 35,313 30,773 40,340** 34,240

Total 165,114 171,321 184,921 186,353

Water Consumption

in m3

2004 2005 2006 2007

Water from the main system 119,903 124,205 139,484 139,683

Water from own sources 180,087 177,524 210,853*** 180,468****

Total 299,990 301,729 350,337 320,151

* The large reduction in the total use of natural gas (-25.4 %) is partly a consequence of the consistent reduction in use of district heating and partly a consequence of a mild winter.

** In comparison to 2006 to 2007, a correction to calculations had to be made by a district heating supplier. The installation of heat meters simplifi ed this process.

*** Increased consumption in 2006 due to building works, for which more water was required for cooling purposes.

**** In 2007 a reduction in consumption of 29,000 m3 was measured upon completion of the building works that took place in 2006. Further reductions in consumption of 9,000 m3 were

measured due to the closure of an old part of the surface treatment area in the Gütersloh factory.





Effl uent1

in m3

2004 2005 2006 2007

Industrial effl uent 80,426 76,167 93,004 72,793

Other effl uent 183,744 188,423 215,146 208,170

Total effl uent 264,170 264,590 308,150 280,963

Output

Products

in 1000 units

2004 2005 2006 2007

Sum of fi nished goods 3,454 4,161 4,811 5,078

1 The indirectly discharged effl uent corresponds to the waste water laws of the relevant local authority. In the Bielefeld, Gütersloh and Oelde factories, precipitation of heavy metals and

neutralisation (ph-value 7) using lime water takes place before the indirect discharge of effl uent into the public waste water system. This ensures that fi xed limits regarding the indirect

infl ow of communal waste water are adhered to. Regular measurements are taken and documented. All other factory locations can discharge waste water into the public waste water

system without prior treatment, as there are no signifi cant amounts of either chemical or metal elements in the effl uent. Water pollution through the use of chemical oxygen demand

(COD) and heavy metals is therefore not relevant for Miele.

* The fi gures given for commercial waste similar to household waste for 2004 and 2005 are different to those given in the 2006 Sustainability Report, as the calculation procedures were

refi ned and applied retroactively.

** Since 1.1.2007 a new statutory classifi cation of types of waste has come into being. The data for hazardous waste have been calculated retrospectively for the year 2006.

*** Spilt hydraulic fl uid at the Gütersloh plant required extensive cleaning measures.

Packaging

In tons

2004 2005 2006 2007

Packaging 10,620 12,806 16,002 17,001

Waste

in tons

2004 2005 2006 2007

Waste for disposal 1,553 1,010 978 1,314

Commercial waste similar to household waste 518* 120* 56 69

Hazardous waste – – 443** 933***

Waste for Recycling 24,407 28,468 31,089 31,695

Hazardous waste – – 1.171** 1.785

Scrap metal 14,259 17,043 19,599 20,589

Total waste 25,960 29,478 32,067 33,009




SO2 and NO

X Emissions

in tons

2004 2005 2006 2007

Direct emissions from production1

Emission of suspended particles 0.30 0.30 0.30 0.30

SO2

0.73 0.72 0.49 0.39

NOX

31.79 30.85 25.96 19.39

Indirect emissions from power generation

SO2

95.00 103.00 106.00 112.00

NOX

155.00 161.00 169.00 175.00

1 Substances which are harmful to the ozone layer (HCFC, CHC) are not used by Miele. The fl uorgas emissions at the Gütersloh and Oelde locations, which are caused by the operation of

enamelling procedures, are clearly below the maximum permissible value in accordance with TA-Luft (Technical Instructions on Air Quality), 3 mg/m3, and are therefore generally recog-

nised as safe. They are not listed separately. Volatile organic compounds (VOC) are used and destroyed by after-burning. No harmful emissions are created.

* In order to compare the data for direct emissions from production with direct emissions from power generation, the direct emission data for gas from 2004 and 2005 had to be adjusted.

Output

CO2 Emissions

In tons

2004 2005 2006 2007

Direct CO2

24,604* 23,889* 23,228 17,338

Indirect CO2

40,742 43,228 45,366 47,671

Total 65,346 67,117 68,594 65,009




Redeveloped and Undeveloped Areas

in m2

2004 2005 2006 2007

Redeveloped areas 526,707 528,690 464,725 483,558

Undeveloped areas 893,778 893,712 818,934 795,083

Green areas 445,564 446,237 455,429 418,332

Paved areas 448,031 447,293 364,221 377,645

Total area 1,420,485 1,422,402 1,283,659 1,278,641

Facilities Requiring Authorisation

Amount

2004 2005 2006 2007

Based on immission protection 10 10 4 4

Based on water legislation 15 15 12 14

Total no. of facilities 25 25 16 18

Environmental Protection Costs and Investments at all Factories (not including Hong Da)

in EUR

2003/04 2004/05 2005/06 2006/07

Environmental Protection Costs1 7,718,000 7,886,000 6,780,000 6,891,000

Environmental Protection Investments 733,000 449,000 529,000 482,000

1 The costs have been calculated in line with the regulations of the Federal Statistical Offi ce.



Miele Vehicle Fleet According to Emission Standards1

in %*

2004 2005 2006 2007

Cars

EURO 1 1.0 0.8 1.1 0.6

EURO 2 7.4 4.7 3.6 2.3

EURO 3 74.2 65.2 46.9 28.1

EURO 4 17.3 29.3 48.4 69.0

Total 100.0 100.0 100.0 100.0

Light-duty commercial vehicles

EURO 0 1.4 1.0 0.9 0.5

EURO 1 16.7 8.9 5.4 2.7

EURO 2 12.1 4.9 3.3 2.9

EURO 3 69.8 85.0 82.3 66.9

EURO 4 0.0 0.2 8.1 27.1

Total 100.0 100.0 100.0 100.0

1 The basis for both the groups (cars and light-duty commercial vehicles) is 100 %. In the graph in the 2006 Sustainability Report, the total basis for cars + light-duty commercial vehicles was

100 %. This new graph is more descriptive.

* Values rounded mathematically.

Cars

in %*

EURO 1 0.6

EURO 2 2.3

EURO 3 28.1

EURO 4 69.0

Total 100.00

Light-duty commercial vehicles

in %*

EURO 0 0.5

EURO 1 2.7

EURO 2 2.9

EURO 3 66.9

EURO 4 27.1

Total 100.00

2007 2007




Usage Phase

Electricity consumption

kWh/year

Cold water Hot water Cold water Hot water

Cold water Hot water Cold water Hot water

465 285500

400

300

200

100

1,163 1,0351,500

1,200

900

600

300

256 221300

240

180

120

60

93 78100

80

60

40

20

Primary energy

kWh/year

CO2 emissions

kg/year

Energy costs

Euro/year

Example: G 1222 dishwasher

Basis values in the example are for a 4-person household:

- Programme: 365 mixed programmes/year*

- Electricity: 0.20 EUR/kWh

- Natural gas: 0.0645 EUR/kWh

- Electricity energy

usage factor: 40 %

- Hot water energy

usage factor: 85 %

- Hot water temp.: 55° C

- Amount of cold water: 0 liter

Savings in warm-water operation compared to a cold-water operation:

Electricity: -39 %

Primary energy: -11 %

CO2 emissions: -14 %

Costs: -16 %

Time: -13 %

* Breakdown of programmes:

Automatic: 50 %

Intensive 75°C: 25 %

Quick 40°C: 25 %

Consumption values for a Miele dishwasher Comparison between cold-water operation and hot-water operation



Materials in % kg

Cast iron 31.60 31.28

Zinc-coated sheet steel 18.80 18.61

Alloyed steels (stainless steels) 9.61 9.52

Non-alloyed steels 7.94 7.86

Powdered sheets 7.48 7.40

Enamelled sheets 5.28 5.22

Aluminium 2.89 2.86

Copper/Brass 1.38 1.37

Cast zinc 0.43 0.42

Total metals 85.40 84.58

Plastics/Elastomers/Composite materials 12.27 12.15

Glass 2.16 2.14

Noise insulation 0.17 0.17

Other materials in total 14.60 14.45

All materials in total 100.00 99.00

Materials in domestic washing machines. Example: W 1749 WPS LiquidWash

in %

Disposal

Metals

Other materials



Sales Packaging

Small Appliances and Parts

Packaging Material Function Use

Cooker

hoods

Microwave

ovens

Vacuum

cleaners

Accessories Dustbags Replacement

parts

Cardboard / Corrugated cardboard Protection against dust – • • • • •

Foil (PE) Anti-scuffi ng protection/

bags for small parts

– • • • – •

Plastic parts Impact absorption – • • – – –

PUR foam / PE foil-wrapped Impact absorption • – – – – •

Transport Packaging

Large Appliances

Packaging Material Function

Corrugated cardboard or foil (PE) Protection against dust

Plastic parts (EPS, PUR) Impact absorption

Solid wood Transfer of stack or bracket forces

Banding Fixing Packaging


Aims 2006/2007 Status Aims 2008/2009 Deadline

Product Design

Further energy and water savings when Miele products are in

operation, to be achieved by consistent technological development,

without reducing performance

Target achieved Reduction of power consumption to a maximum of 1 watt when

the device is switched off. This aim applies to all Miele products

that feature a so-called on-off switch on the control panel

2009

Reduction of energy consumption for dishwashers with a capacity

for 12 place settings from 1.05 kWh to 0.95 kWh in the normal

programme

2009

Water savings of around 20 % in the normal programme, achieved

through innovative pump technology in dishwashers with a loading

capacity of 12 place settings

2009

Increasing the number of A classifi cations for the cleaning and drying

mechanisms in dishwashers

Target achieved Making the AAA classifi cation cover 100 % of production 2009

Increasing the number of A classifi cations for electric ovens and wall

ovens (width 60 cm) to cover 100 % of production

Target achieved Increasing the classifi cation of appliances with an over-sized

oven interior

On-going

Classifi cation of as many refrigeration devices in the A+ and A++

classes as possible

Target almost achieved

Fridges: Increase of A+/A++

by 2.3 %

Combined fridge-freezers:

Increase of A+ by 23.0 %

Upright and chest freezers:

Increase of A++ by 0.8 %

Following the aim over the coming years, although dependent on

the market demand for A+/A++ classifi ed appliances

Market-dependent

Production

Reduction of energy consumption during production in all factory

locations

Target achieved, as whilst

production levels increased by

5.5 %, energy consumption

levels decreased by 7.7 %.

Reduction of energy consumption to approx. 4000 MWh/year in

the areas of illumination, drive motors, heat recovery, heating and

compressed air management

2009

Continuation of energy-saving programme On-going

Aims in the Field of Product Responsibility



Production

Reduction of site-specifi c emissions Target achieved

Emissions reduced by 22.6 %

In the Gütersloh factory in particular, the self-produced heating

should be further reduced and the district heating should be

increased in order to receive a reduction in direct emissions

2010

Intensive use of district heating for heating the site as part of the

energy concept to reduce the sulphur and carbon dioxide emissions

Target achieved

100 % district heating used in

the Bielefeld and Warendorf

factories. In the Gütersloh

factory, increased to 65 % in

2006 and 75 % in 2007

Increase of district heating to 100 % in the Gütersloh factory 2010

Reduction of use of raw materials Target achieved

As production increased by

5.5 %, raw material usage only

increased by 4.1 %

Ensure that, when production levels are increased, the use of raw

materials does not increase by the same level

On-going

Reduction of use of additives Target achieved

Despite an increase in

production levels, the use of

additives was reduced

by 0.1 %

Ensure that, when production levels are increased, the use of

additives does not increase by the same level

On-going

Investigation of potential reductions in working materials and

observance of results when planning new facilities and processes

Target achieved

Need for working materials re-

duced by 16.3 % as production

levels increased by 5.5 %

Optimisation of procedures and processes where technically and

scientifi cally possible

On-going

Investigation of further potential reductions in water consumption

in facilities, processes and non-production specifi c sectors

Target achieved

Reduction of water consump-

tion by 8.6 % despite a 5.5 %

increase in production levels

Search for potential reductions and continue efforts to reduce

consumption

On-going



Production

Reduction of waste water Target achieved Continue efforts On-going

Logistics

Increase the proportion of vehicles classifi ed as Euro 3 and Euro 4 Target achieved

Increased proportion of Euro 3

and Euro 4 vehicles by 1.8 %

for cars and 3.6 % for light-

duty commercial vehicles*

Increase the proportion of Euro 4-classifi ed vehicles further, as part

of replacement purchasing

2008/2009

Disposal

Investigate the option of applying an ecological and economical

recycling procedure to technical plastics and elastomers

Target needs to be revised,

as the EU waste directive

envisions different recycling

hierarchies

Investigate the status quo in the EU 27** as part of an industry-wide

investigation by the Fraunhofer Institute ICT Karlsruhe in 2008 and

a presentation of ecologically and economically possible defensible

recycling scenarios for technical waste plastics in the future

2008

Improve recycling procedures and processes Application diffi cult, as the

collective product responsibi-

lity defi ned in the EU directive

WEEE requires action by all

those involved

Defi nition of quality requirements for the recycling of cooling ap-

pliances, which exceed the legal requirements applicable to plant

operators

2008

Application of knowledge from the ICT Karlsruhe study - as far as is

possible and conducive to aims

2009/2010

Increased reduction of proportion of waste for disposal in favour of

waste for recycling

Target not achieved. The pro-

portion of waste for recycling

sank from 97 % to 96 %, due

to extensive building and refur-

bishment works in the Bielefeld

and Gütersloh factories, as well

as an increase in production

levels by 5.5 %.

The aim to reduce the proportion of waste to be disposed of is to

be applied further

On-going


* Light-duty commercial vehicles

** European Union with 27 member states



Gütersloh 49.5

Bielefeld 17.6

Euskirchen 4.9

Bünde 4.9

Arnsberg 2.3

Oelde 5.8

Warendorf 2.3

Lehrte 4.6

Bürmoos (AU) 2.0

Unicov (CZ) 6.1

Indicator GRI G3 LA 1, 2.8


Indicator GRI G3 LA 1

1 All data given in the Staff chapter relates to the Miele Group both in Germany and in its international locations. This does not include Hong Da (China), as this location does not belong to

the Miele Group, rather is a joint venture.

* The fi gures for total staff in 2004 show a difference from those given in the 2006 Sustainability Report, as data-acquisition and calculation was improved and applied retroactively.

Trust – MAKING DEMANDS FROM AND ENCOURAGING STAFF

20,000

15,000

10,000

5,000

2004 2005 2006 2007

15,088* 14,727 15,410 16,091

Employees in Sales and Service Centres and in subsidiaries

Number

Subsidiaries (abroad) 4,486

Sales and Service

Centres in Germany

1,308

Total employees 5,794

2007

Total Staff

Number

Employees in factories

in %

Total Employees 10,297

2007

The „Mieleaner“1




Employees according to age1

Number

2004 2005 2006 2007

Age <30 1,577 1,339 1,454 1,539

Age 30 - 50 6,952 6,660 6,688 6,706

Age >50 2,488 2,391 2,464 2,532

Employees with disabilities1

Number

1 Factories in Germany, including Sales and Service Centres.2 As Miele allocates extensive assignments to sheltered workshops and similar establishments, no comparison is required.

4.54 4.81 5.05 4.542

5

4

3

2

1

Employees with disabilities1

in %

2007

2004 2005 2006 2007

470 465 481 473

500

400

300

200

100


2004 2005 2006 2007


Turkey 36.8

Greece 20.8

Italy 8.5

Former Yugoslavia 6.7

Great Britain 4.8

Croatia 3.0

Poland 2.7

Portugal 2.7

Spain 2.1

Netherlands 1.7

Austria 1.3

Bosnia-Herzegovina 1.1

France 0.6

Other 7.2

Total number of foreign employees 668



Nationalities in German factories and Sales and Service Centres

in %

2004* 2005* 2006 2007

in Gütersloh 7.2 6.7 7.0 6.6

in Bielefeld 9.4 9.1 8.6 8.3

Sales and Service Centres 1.5 1.6 1.5 1.6

Proportion of foreign employees

in %

2007

* The fi gures for total numbers of foreign staff in 2004 and 2005 are different from those given in the 2006 Sustainability Report, as data-acquisition

and calculation was improved and applied retroactively.


Left:



Right:


6,000

5,000

4,000

3,000

2,000

1,000

2004 2005 2006 2007

Working for Miele

Trainees (in Germany)

Number

Proportion of female staff (in Germany)

in %

Staff according to role and gender (in Germany)

Number

2004 2005 2006 2007

513 454 454 457

500

400

300

200

100

2004* 2005 2006 2007

23.5 23.2 22.9 22.8

25

20

15

10

5

Female blue-collar workers

Female white-collar workers

Male blue-collar workers

Male white-collar workers

* The fi gures for total numbers of female staff in 2004 are different from those given in the 2006 Sustainability Report, as data-acquisition and calculation was improved and

applied retroactively.





Staff Health and Safety

Notifi able commuting and work accidents (in Germany)1

Number

2004 2005 2006 2007

47 58 71 45

213 205 167 192

Commuting accidents

Work accidents

Training in occupational (health and) safety

Number of participants

2004 2005 2006 2007

192 98 95 60

123 80 123 188

350

280

210

140

70

Training in

addiction Help

Training in occupational

(health and) safety

1 In 2007, Miele employed around 67 percent of its staff in Germany. The fi gures given for notifi able working and commuting accidents relate to the locations within Germany and Sales and

Service Centres with assigned consultancy and training centres. Miele is currently developing a data collection system for the locations in Bürmoos (Austria), Unicov (Czech Republic) and

Hong Da (China). This will be used to provide comparable data for notifi able working and commuting accidents.

300

240

180

120

60




50

40

30

20

10

2004 2005 2006 2007

Not including

commuting accidents19.65 19.82 15.75 18.07

Including


Notifi able accidents at work and en route to Work

Per 1,000 employees

Development of notifi able accidents at work

(not including commuting accidents)

Per 1,000 employees


(not including commuting accidents)

Per 1 mill. working hours

2004 2005 2006 2007

Not including


Including



Per 1 mill. working hours

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007

40

30

20

10

Miele Mechanical Engineering/

Metal Occupational Health

and Safety Authority

Industrial Health and Safety

Authority*

2004 2005 2006 2007

* The industrial health and safety authority’s fi gures were not available at the time of print.

Miele Mechanical Engineering/

Metal Occupational Health

and Safety Authority

Industrial Health and Safety

Authority*

Philosophy & Strategy Sustainability Management Product Responsibility Employees Society GRI


Left & Middle:


Left & Middle:


Right:


Fluctuation in total staff

Number

Fluctuation rate of total staff

in %

2004 2005 2006 2007

Full-time staff 94.9 94.7 95.0 94.9

Part-time staff 5.1 5.3 5.0 5.1

Total staff at Miele according to type of employment (in Germany)

in %

2004 2005 2006 2007

361 410 111 112

540

450

360

270

180

2004 2005 2006 2007

3.23 3.88 1.06 1.05

5.00

4.00

3.00

2.00

1.00

Use of job tickets for local transport network1

Number

2004 2005 2006 2007

1,147 990 1,060 1,062

1,500

1,200

900

600

300

Usage of partial retirement (in Germany)

in %

2004 2005 2006 2007

5.80 6.70 6.70 6.60

10.00

8.00

6.00

4.00

2.00

2007

Benefi ts for Employees

1 For factories in Gütersloh and Bielefeld.


Left:


Right:


Average hours of training per staff member

Continuing education and life-long learning

2003/04 2004/05 2005/06 2006/07

6.79 5.74 5.95 8.05

10.00

8.00

6.00

4.00

2.00

Staff meeting

Assessing need for training

Training needs

inputted into online

system

Budget and IWB programme plannedGiven clearance by

senior management

Organisation of events

Qualification measures

Application at the workplace, and follow-up

Education Cycle

Process of need-orientated continuing education

Continuing education cycle




Indicator GRI G3 3.5, 4.14Market 12

Research and science 8

Politics and administration 5

Employees 4

NGOs 2

Society 1

Total 32

Dialogue with society

Relevant trends and topics for Miele relating to sustainability

Amounts given in %

Product

responsibility

Environmental

protection in

production

Employees

CSR in the

supply chain

Social

responsibility

Economy

Ecological products, disposal/

recycling, product quality

40

Environmental protection in production and

on-site, transport and logistics

23

Responsible management, production in

Germany, corporate governance

14

Social standards, training and further

education, securing workers

14

Taking social and ecological responsibility,

SA8000

8

Commitment to bodies / societies 1

Stakeholders involved according to groups

Number

Dialogue – ACTIVE FOR SOCIETY


GRI Index1

Organisation and Report Profi le

1. Strategy and Analysis Comments Degree of Fulfi lment Reference

1.1 Statement from the Board of Management P. 4-5

1.2 Impacts of operational activity, key riks and opportunities P. 4-9, 12-13, 16-18,

26-27, 29

2. Organizational Profi le Comments Degree of Fulfi lment Reference

2.1 Name of the organization Cover

2.2 Primary brands, products and services Cover, Internet

2.3 Operational structure of the organisation Cover, Internet

2.4 Location of organization’s headquaters Cover

2.5 Countries where the organisation operates Cover, Internet

2.6 Ownership structure and legal form Legal form is a limited partnership. It is owned by the Miele and Zinkann families.

General partners: Miele-Verwaltungs-GmbH, Zinkann-Verwaltungs-GmbH

Limited partners: Members of the Miele family, members of the Zinkann family

Cover

2.7 Markets served Cover, Internet

2.8 Scale of the organisation As Miele is a family-owned enterprise, no fi gures relating to the company’s profi t levels are published. P. 26, Cover,

Facts and fi gures

2.9 Signifi cant changes during the reporting period regarding size, structure and

ownership

No essential changes occurred during the reporting period.

2.10 Awards P. 9, 18, 27, Internet

3. Report Parameters Comments Degree of Fulfi lment Reference

3.1 Reporting period Cover

3.2 Date of most recent previous report Cover

3.3 Reporting cycle Cover

3.4 Contact person for questions regarding the report Cover

3.5 Process for defi ning report contents P. 38, Cover,

Facts and fi gures

3.6 Boundary of the report Cover

3.7 Specifi c limitations on the scope or boundary of the report All of the key topics identifi ed in the material analysis have been covered in the report. Cover, Internet

3.8 Basis for reporting on joint ventures Cover,

Facts and fi gures

Additional indicators are in grey print.

Page numbers relate to the Miele & Cie. KG. 2008 Sustainability Report.

Reference on the Internet applies to the websites www.miele-nachhaltigkeit.de and www.miele.de.

1 Based on the principles of substantiality and the inclusion of stakeholders and the context of sustainability, Miele uses core indicators in the 2008 Sustainability Report.

Additional indicators are used where they are useful for measuring the principles in question.



3. Report Parameters Comments Degree of Fulfi lment Reference

3.9 Data measurement techniques and the basis of calculations Up to now the data in the individual departments at Miele has been collated using a range of instru-

ments and data management systems. In the future we want to improve the acquisition, evaluation

and control of our data concerning sustainability, and aim to introduce an electronic data manage-

ment system for this purpose. This is planned for 2009.

3.10 Re-statements of information Facts and fi gures

3.11 Changes from previous reporting periods in the scope, boundary, or mea-

surement methods

Besides the application of the GRI G3 guideline, there have not been any signifi cant modifi cations

to this report in comparison to the last report. In the case of modifi ed measurement methods, these

have been noted in the relevant places in the data and facts part of the report.

Cover, Facts and fi gures

3.12 GRI Content Index Facts and fi gures

3.13 External assurance for the report This report has not been subjected to external verifi cation and this is not currently planned. Facts and fi gures

4. Governance, Commitments and Engagement Comments Degree of Fulfi lment Reference

4.1 Governance structure Cover, P. 4-5, 12-13,

Internet

4.2 Independence of the chair of the highest governance body The chairperson of the family council has no special decision-making powers, and is therefore

similar to the chairperson of a supervisory board.

4.3 Number of independent members in the highest governance body The senior management and its fi ve members is the highest management body.

4.4 Co-determination right of employees and shareholders P. 35

4.5 Linkage between executive compensation and the organisation’s

performance in the fi eld of sustainability

As a family-owned enterprise, Miele gives no information here.

4.6 Process in place to avoid confl icts of interest Members of the senior management disclose to each other any confl icts of interest that may arise. P. 7, 13

4.7 Expertise of the members of the highest governance body in the areas of

economy, environment and social fi elds

The members of the senior management must have a proven knowledge of the necessary information

and skills required to be able to meet legal obligations and their duties and responsibilities.P. 4-5

4.8 Values, mission statements, principles and code of conducts relevant to

sustainability

P. 4, 6, 12-13, Internet

4.9 Procedures of the highest governance body for overseeing of the

sustainability performance and relevant risks

S. 12-13

4.10 Assessment of the performance of the members of the highest governance

body regarding sustainability

Each year the directors of the subsidiaries, the works managers and the sector managers inform the

senior management of their achieved targets and work performed. Economic targets, as well

as targets in the fi elds of the environment and product responsibility, are discussed.

P. 4-5, 12

4.11 Precautionary approach P. 6-7, 12-13, 16-23

4.12 Support for external economic, environmental and social activities P. 6, 12-13, 38-40,

Internet

4.13 Memberships in associations and representation of interests P. 6, 38, Internet

4.14 Stakeholder groups engaged by the organization P. 38, Facts and fi gures

4.15 Basis for identifi cation and selection of stakeholders P. 38, Internet

4.16 Approaches to stakeholder engagement P. 38, Internet

4.17 Key stakeholder topics P. 38, Internet





Management Approach to Economics and Performance Indicators

Indicators of Economic Performance Comments Degree of Fulfi lment Reference

Management Approach to Economics P. 8-9

EC 1 Direct economic value generated Miele & Cie. KG is a family-owned enterprise. This legal form (limited company with individual

persons) has no obligation to publish fi gures. P. 8-9, Facts and fi gures

EC 2 Financial implications due to climate change Consequences of climate change, insofar as they are relevant, are taken into consideration by the

company and product policies. P. 5, 17

EC 3 Organisation’s defi ned benefi t plan obligations P. 34, Internet

EC 4 Signifi cant fi nancial assisstance received from government Miele does not receive any relevant fi nancial benefi ts from the public sector.

EC 5 Range of ratios of standard entry level compared to local minimum wage Miele pays competitive salaries. P. 34

EC 6 Policy, practices and proportion of locally based suppliers Miele participates in fair business relationships and uses suppliers from across the world who

comply with Miele’s quality, environmental, social and ethical standards and who offer the best

price/performance ratio.

EC 7 Procedures for local hiring Generally, management positions are occupied by local managers.

EC 8 Development and impacts of infrastructure investments and services P. 39-40

EC 9 Indirect economic impacts Miele is a key employer, particularly at German locations, and is the largest local employer in some

cases. The company is an important tax payer for the authorities and Miele also offers a large num-

ber of apprenticeship places.

This means that Miele is strengthening the local economy. High investments in the factories give

important signals to citizens and politicians and are a forward-looking local policy.

P. 5, 8-9, 28,

Facts and fi gures

Indicators of Ecological Performance Comments Degree of Fulfi lment Reference

Management Approach to EnvironmentP. 4-7, 12-13, 16-23,

Facts and fi gures

EN 1 Materials used by weight and volume P. 16-20,

Facts and fi gures

EN 2 Percentage of materials used that are recycled input materials Over 75 % of the metal used in large domestic appliances is a secondary raw material. In the case

of plastics, it is 3 %. Primary raw materials must be used in many cases for high-quality effective

plastics; otherwise the levels of safety, functionality and life-cycle would all be reduced. It is for this

reason that sophisticated waste plastics are generally used in less complex products.

P. 20, 23

EN 3 Direct energy consumption by primary energy source P. 19-20,

Facts and fi gures

EN 4 Indirect energy consumption by primary energy source Facts and fi gures

EN 5 Energy savings P. 16-22,

Facts and fi gures

EN 6 Energy-effi cient products and services P. 6, 16-18, Facts and

fi gures Internet

EN 7 Initiatives to reduce indirect energy consumption P. 16-22,

Facts and fi gures

EN 8 Total water withdrawal P. 20, Facts and fi gures






Indicators of Ecological Performance Comments Degree of Fulfi lment Reference

EN 9 Water sources affected by withdrawal of water Not relevant for Miele as over half of the water (56 % in 2007) is produced by a spring owned by

Miele, which has no negative effect on the public water system.

EN 10 Subsequent use of water recycled and reused A recirculation cycle is favoured in the majority of facilities that require a water-cooling system.

EN 11 Production plants in protected areas There is no potential risk from business activity.

EN 12 Signifi cant impacts upon biodiversity in protected areas There is no potential risk from business activity.

EN 13 Habitats protected or restored There is no potential risk from business activity.

EN 14 Strategies for managing impacts on biodiversity There is no potential risk from business activity.

EN 15 Endangered species in areas affected by operations of the organization There is no potential risk from business activity.

EN 16 Direct and indirect greenhouse gas emissions Facts and fi gures

EN 17 Other relevant greenhouse gas emissions No other relevant greenhouse gas emissions have been defi ned.

EN 18 Initiatives to reduce greenhouse gases Miele reduces greenhouse gases by saving energy. Facts and fi gures

EN 19 Emissions of ozone-depleting substances These substances are not used by Miele.

EN 20 NOx, SO

2 and other signifi cant emissions P. 20, Facts and fi gures,

Internet

EN 21 Total water discharge P. 20, Facts and fi gures

EN 22 Total weight of waste by type and disposal method P. 23, Facts and fi gures

EN 23 Total number and volume of signifi cant spills No signifi cant spills took place during the reporting period.

EN 24 Transported, imported, exported and treated hazardous waste This is not relevant for Miele.

EN 25 Areas impacted by the organization’s discharges of water and runoff This is not relevant for Miele.

EN 26 Initiatives to mitigate environmental impacts of products and services P. 4-6, 16-18, Facts and

fi gures, Internet

EN 27 Withdrawal of packaging materials for recycling and reuse P. 23, Internet

EN 28 Fines and sanctions for non-compliance with environmental laws No incidences during the reporting period.

EN 29 Signifi cant environmental impacts of transporting products, goods, materials

and members of the workforce

P. 21, Facts and fi gures,

Internet

EN 30 Environmental protection expenditures and investments P. 19, Facts and fi gures

Indicators of Labour Practices and Decent Work Comments Degree of Fulfi lment Reference

Management Approach to Labour Practices and Decent WorkP. 26-35,

Facts and fi gures

LA 1 Total workforce by type, employment contract and region P. 26, Facts and fi gures

LA 2 Employee fl uctuation ratio P. 26, Facts and fi gures

LA 3 Benefi ts provided only to full-time employees The provision of benefi ts is not dependent on whether the staff member works on a full- or part-time

basis. Only the amount of benefi ts changes depending on the extent of employment.





Indicators of Labour Practices and Decent Work Comments Degree of Fulfi lment Reference

LA 4 Percentage of employees covered by collective bargaining agreements P. 34-35

LA 5 Minimum notice period(s) regarding signifi cant operational changes At the last key change in 2005/06, the workforce was informed 1.5 years in advance. P. 35

LA 6 Employees in occupational health and safety committees P. 32

LA 7 Injuries, occupational diseases, working days lost, absentee rate and work-

related fatalities

P. 32-33,

Facts and fi gures

LA 8 Preventive healthcare, counselling and training P. 33, Internet

LA 9 Preventive healthcare, counselling and training Amongst others including works committee for occupational safety, industry-wide agreement

regarding screen work, factory agreement for bodily protection/work clothing

LA 10 Education and further training measures P. 30-31, Facts and

fi gures, Internet

LA 11 Skills management and lifelong learning P. 30-31, Internet

LA 12 Employee performance and career development reviews At all locations, Miele offers its employees various programmes for performance evaluation and per-

sonal development. Individual development plans are part of the annual staff appraisal interviews.

Facts and fi gures,

Internet

LA 13 Diversity in senior management and employee structure P. 29, Facts and fi gures

LA 14 Ratio of basic salary of male and female employees The salary is calculated in relation to the activity performed by the employee and not by their

gender.

Indicators of Human Rights Comments Degree of Fulfi lment Reference

Management Approach to Human RightsP. 6-7, 12-13,

Facts and fi gures

HR 1 Investment agreements that include human rights clauses It goes without saying that Miele supports adherence to human rights, and this includes investment

agreements.P. 4-6, 13

HR 2 Suppliers that have undergone screening on human rights P. 13, 18-19,

Facts and fi gures

HR 3 Employee training on human rights All employees are taught the principles and philosophies of Miele - including human rights - upon

entering the company. Extensive information on this topic is also accessible for all employees.

HR 4 Incidents of discrimination and actions taken The banning of discrimination is part of SA8000. No incidents or complaints were reported during

the reporting period.P. 6-7, 12-13, 27

HR 5 Operations with signifi cant risk concerning the freedom of association and

collective bargaining

Miele advocates the right to gather and hold collective negotiations, in that the company aims to

certify all factory locations in accordance with SA8000 and ensures that suppliers adhere to this

standard.

P. 6-7, 12-13, 27, 35

HR 6 Operations with signifi cant risk for incidents of child labour Miele advocates the banning of child labour, in that the company aims to certify all factory locations

in accordance with SA8000 and ensures that suppliers adhere to this standard.P. 6-7, 12-13, 27

HR 7 Operations with signifi cant risk for incidents of forced and compulsory labour Miele advocates the banning of forced labour, in that the company aims to certify all factory loca-

tions in accordance with SA8000 and ensures that suppliers adhere to this standard.P. 6-7, 12-13, 27

HR 8 Percentage of security personnel trained on aspects of human rights that are

relevant to operations

All members of factory security attend training sessions which cover the topic of human rights.

HR 9 Incidents of violations involving rights of indigenous people There is no potential risk from business activity.






Indicators for Society Comments Degree of Fulfi lment Reference

Management Approach to Society P. 12-13, 39-40

SO 1 Impacts of operation on local communities and regions Miele adheres to existing laws and regulations and looks after the health and safety of both its staff

and the people at the production locations. No dangerous substances are emitted and the amount

of substances that are emitted are far below the permitted levels, for example dust particle emis-

sions at the Gütersloh factory.

P. 38, 40

SO 2 Business units analyzed for corruption-related risks Whilst compiling the compliance guideline, all business units were analysed with regard to

corruption risks.

SO 3 Employee training regarding anti-corruption All employees have been informed about the new compliance guideline for fi ghting corruption. They

always have the option of asking questions or making comments to their superiors or a member of

the personnel department and requesting support.

SO 4 Anti-corruption measures P. 13

SO 5 Public policy positions and participation in public policy development and

lobbying

Miele expresses its concept of sustainability at the political level too. P. 38, 40

SO 6 Financial and in-kind contributions to political parties and politicians No benefi ts or donations have been given to politicians or parties.

SO 7 Number of legal actions for anti-competitive behaviour No benefi ts or donations have been given to politicians or parties.

No incidences during the reporting period.

SO 8 Fines for non-compliance with laws Adhering to laws is of the highest priority for Miele. In 2006 and 2007 there were no relevant cases

concerning Miele.

Indicators of Product Responsibility Comments Degree of Fulfi lment Reference

Management Approach to Product ResponsibilityP. 12-13, 16-23,

Facts and fi gures

PR 1 Life cycle stages in which health and safety impacts of products and

services are assessed

Prior to series production the products are subjected to extensive tests. After production, each

single product is tested regarding its quality and safety before it is delivered. Independent

institutions also carry out tests.

P. 16-18, Internet2

PR 2 Incidents of non-compliance with regulations concerning health and safety

of products

There were no relevant cases concerning Miele in 2006 and 2007.

PR 3 Product and service information and labelling P. 16-18, Facts and

fi gures, Internet

PR 4 Incidents of non-compliance with regulations and voluntary codes

concerning product information and labelling


PR 5 Practices related to customer satisfaction Miele regularly undertakes customer surveys.

PR 6 Adhering to laws, standards and voluntary codes related to marketing

communications

Adhering to laws is of the highest priority for Miele.

PR 7 Non-compliance to legal regulations related to marketing communications There were no relevant cases concerning Miele in 2006 and 2007.

PR 8 Substantiated data protection complaints This is not relevant for Miele.

PR 9 Signifi vant fi nes for non-compliance with laws and regulations concerning

the provision and use of products






GRI-Application Levels Achieved

According to

2002C C+ B B+ A A+

Ob

ligat

ion

Self-assessment

Rep

ort

verifi ed

exte

rnally

Rep

ort

verifi ed

exte

rnally

Rep

ort

verifi ed

exte

rnally

Op

tiona

l Verifi ed by external

third parties

Verifi ed by the GRI

Principle GRI (G3) Reference

Human rights

Principle 1 Businesses should support and respect the protection of internationally proclaimed human

rights; and

EC5, LA4, LA6-9, LA13-14, HR1-2, HR4-7, HR9, PR1-2 P. 7, 12-13, 27, 34

Principle 2 make sure that they are not complicit in human rights abuses. HR1-2, HR4-7, SO5 P. 7, 12-13, 27

Work standards

Principle 3 Businesses should uphold the freedom of association and the effective recognition of the

right to collective bargaining;

LA4-5, HR1-2, HR5, SO5 P. 12-13, 27, 35

Principle 4 The elimination of all forms of forced and compulsory labour; HR1-2, HR7, SO5 P. 12-13, 27

Principle 5 The effective abolition of child labour; and HR1, HR2, HR6 P. 12-13, 27

Principle 6 The elimination of discrimination in respect of employment and occupation. EC7, LA2, LA13-14, HR1-2, HR4 P. 12-13, 27

Environmental protection

Principle 7 Businesses should support a precautionary approach to environmental challenges; EC2, EN18, EN26, EN30, SO5 P. 4-7, 16- 23, Facts and fi gures, Internet

Principle 8 Undertake initiatives to promote greater environmental responsibility; and EN1-10, EN16-23, EN26-30, PR3-4 P. 4-7, 38, Internet

Principle 10 Encourage the development and diffusion of environmentally friendly technologies. EN2, EN5-7, EN10, EN18, EN26-27, EN30, SO5 P. 16- 23, Facts and fi gures, Internet

Prinzip 10 Businesses should work against corruption in all its forms, including extortion and bribery. SO3-5 P. 7, 13



Global Compact – Communication on Progress

The Miele & Cie. KG Sustainability Report also reports on progress concerning the application of the ten principles of the UN Global Compact.



Additional Information on the Internet

Please refer to

www.miele-sustainability.com for a comprehensive online version

of our Sustainability Report 2008

Please refer to

www.miele-presse.de

for:

· Business Report 2007/08

· Brochure:

“Trust – The company and its values”

The 2008 sustainability report and

2008 Data and Figures including GRI index

are also available in German.

Printed on FSC-certifi ed paper.

The Miele & Cie. KG Sustainability Report

2008 has been produced in accordance with

the standards of the Forest Stewardship

Council (FSC) and printed on FSC-certi-

fi ed paper. FSC stipulates strict minimum

eco logical and social standards in world-

wide forest cultivation. The aim is to avoid

un regulated deforestation, infringements of

human rights and placing a burden on the

environment. As the products with the FSC

seal are sent through a number of stations

during their processing, the printing houses

have also been certifi ed to adhere with the

FSC standards.

Publisher

Miele & Cie. KG

Carl-Miele-Straße 29

33332 Gütersloh, Germany

Postfach

33325 Gütersloh, Germany

Telephone +49 5241/89-0

Telefax +49 5241/89-2090

www.miele.de

Contact Person

Ursula Wilms

Press and Public Relations

Telephone +49 5241/89-1958

Telefax +49 5241/89-1950

E-Mail: [email protected]

www.miele-presse.de

www.miele-sustainability.com

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