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FAHAD MALIK

PERSONAL DETAILS T: +971 56 566 4999 E: fahadmalik_89@live.com Pakistani National English, Urdu Address: Bur Dubai, Dubai UAE Driving License

CAREER SUMMARY Experienced customer service specialist with several

years’ experience, recognized by other as a friendly,

approachable person who takes pride in presenting a

professional attitude, and further completing all tasks to

the best of all abilities. Known as a patient, energetic

person who easily builds relationships with others. An

excellent communicator and analytical thinker.

CAREER PROFILE

A result driven, dedicated professional with sound business acumen.

Etisalat Dubai, (Audit Processor) 01/2015 - Present

Etisalat Dubai, 02/2014 – 01/2015 (Sales Executive)

Ramada Deira Hotel 4* Wyndham Hotel Dubai 01/2013 – 02/2014 (Guest Service Agent) Ramada Deira Hotel 4* Wyndham Hotel Dubai 12/2011 – 01/2013 (Night Auditor) Mezan Bank (Pakistan) 01/2011 – 11/2011 (Sales Executive) Fare Trade International Import & Export 02/2010 – 12/2010 (Agent)

Key Skills: Area of Expertise Communication

Upselling

Leadership

Team player

Self-awareness

Self confidence

Interpersonal Relationship

Business Development

Self-promotion skills

Document Handling

Administration

Analytical/ Reporting Skills

Good communication and presentation

skills

Business Development Skills Prospect for potential new clients and turn

this into increased business

Plan approaches and pitches

Build relationships with new clients

Present new products and services and

enhance existing relationships

Ability to engage clients on any level.

Identify and capitalising on opportunities.

Understanding customer requirements.

Developing key relationships.

Demonstrating products and services to

different clients.

Maximising revenue at every opportunity

Experience selling new products and

services

Forecast targets and ensure they are met

MANAGERIAL SKILLS Savvy in handling office politics.

Analysing and solving problems.

Managing the marketing mix.

Able to manage the time and resources.

Strategic thinking.

Decision-making.

Organizational Skills.

Team Building Skills.

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Seeking a suitable yet challenging role in an organization

Sharp analytical, problem solving and presentation skills

Good reporting Skills

Enjoying responsibility in a fast paced working environment

Proven ability to build strong customer relationships

Utilize critical and creative thinking to analyze situations as part of making effective and informed decisions

Coming up with solution for customer’s needs.

Identifying Sales opportunities

Managing sales pipeline and closing business

DUTIES AND RESPONSIBLITES

Proven ability to maintain relationships with new and existing clients,

Listening to customer requirements and presenting appropriately to

make a sale.

Maintaining and developing relationships with new and existing

customers in person, and via telephone calls and emails.

Negotiating on price and costs, delivery and specifications with buyers and

managers

Arranging meetings with potential customers to prospect for new

business.

Negotiating the terms of an agreement and closing sales, Gathering

market and customer information.

Generating leads and sales through cold calling, professional networking

and referrals, negotiating the terms of an agreement and closing sales.

Improved team’s overall performance by pioneering more effective

marketing campaigns, processes and production reports.

EDUCATION B-com in computer science from Karachi University - 2010

ACEDEMIC PROJECTS / TRAINING

Project done on (MIS) Management Information System.

Project on ‘STANDARD PRICE COSTING’.

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Project on ‘EVENT MANAGEMENT’ in 5’ star hotel industry.

Project done on ‘ROOM SELLING’ sources, types, modes.

Live project on ‘International co’. Which deals financial account using Manual & Software (Journal

vouchers, Subsidiary books, Ledgers, Inventory management, (BRS) Bank reconciliation system,

Payroll management, Credit cards transactions management, Fixed assets, Finalization of accounts.

ACHIEVEMENTS

Voted as the Employee of the Month of December 2013. Ramada Deira Hotel Dubai.

Part of the Front Office Quiz Winning team.

Twice received appreciation certificate by CEO, during job experience.

Won a second prize in art & painting.

Awarded by runner up prize in double’s caroms competition.

Representing college as a coordinator in various events in campus and out campus.

SUPPORTING SKILLS

Proficient in Microsoft Office, sound verbal and written communication.

REFERENCES Provided on Request. I wish to assure you that if given an opportunity to work in your esteemed organization, I would do my best to prove my mettle. Hope my Application would be considered favourably and looking forward to receive your positive response.