fahad cv 2-1
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FAHAD MALIK
PERSONAL DETAILS T: +971 56 566 4999 E: [email protected] Pakistani National English, Urdu Address: Bur Dubai, Dubai UAE Driving License
CAREER SUMMARY Experienced customer service specialist with several
years’ experience, recognized by other as a friendly,
approachable person who takes pride in presenting a
professional attitude, and further completing all tasks to
the best of all abilities. Known as a patient, energetic
person who easily builds relationships with others. An
excellent communicator and analytical thinker.
CAREER PROFILE
A result driven, dedicated professional with sound business acumen.
Etisalat Dubai, (Audit Processor) 01/2015 - Present
Etisalat Dubai, 02/2014 – 01/2015 (Sales Executive)
Ramada Deira Hotel 4* Wyndham Hotel Dubai 01/2013 – 02/2014 (Guest Service Agent) Ramada Deira Hotel 4* Wyndham Hotel Dubai 12/2011 – 01/2013 (Night Auditor) Mezan Bank (Pakistan) 01/2011 – 11/2011 (Sales Executive) Fare Trade International Import & Export 02/2010 – 12/2010 (Agent)
Key Skills: Area of Expertise Communication
Upselling
Leadership
Team player
Self-awareness
Self confidence
Interpersonal Relationship
Business Development
Self-promotion skills
Document Handling
Administration
Analytical/ Reporting Skills
Good communication and presentation
skills
Business Development Skills Prospect for potential new clients and turn
this into increased business
Plan approaches and pitches
Build relationships with new clients
Present new products and services and
enhance existing relationships
Ability to engage clients on any level.
Identify and capitalising on opportunities.
Understanding customer requirements.
Developing key relationships.
Demonstrating products and services to
different clients.
Maximising revenue at every opportunity
Experience selling new products and
services
Forecast targets and ensure they are met
MANAGERIAL SKILLS Savvy in handling office politics.
Analysing and solving problems.
Managing the marketing mix.
Able to manage the time and resources.
Strategic thinking.
Decision-making.
Organizational Skills.
Team Building Skills.
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Seeking a suitable yet challenging role in an organization
Sharp analytical, problem solving and presentation skills
Good reporting Skills
Enjoying responsibility in a fast paced working environment
Proven ability to build strong customer relationships
Utilize critical and creative thinking to analyze situations as part of making effective and informed decisions
Coming up with solution for customer’s needs.
Identifying Sales opportunities
Managing sales pipeline and closing business
DUTIES AND RESPONSIBLITES
Proven ability to maintain relationships with new and existing clients,
Listening to customer requirements and presenting appropriately to
make a sale.
Maintaining and developing relationships with new and existing
customers in person, and via telephone calls and emails.
Negotiating on price and costs, delivery and specifications with buyers and
managers
Arranging meetings with potential customers to prospect for new
business.
Negotiating the terms of an agreement and closing sales, Gathering
market and customer information.
Generating leads and sales through cold calling, professional networking
and referrals, negotiating the terms of an agreement and closing sales.
Improved team’s overall performance by pioneering more effective
marketing campaigns, processes and production reports.
EDUCATION B-com in computer science from Karachi University - 2010
ACEDEMIC PROJECTS / TRAINING
Project done on (MIS) Management Information System.
Project on ‘STANDARD PRICE COSTING’.
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Project on ‘EVENT MANAGEMENT’ in 5’ star hotel industry.
Project done on ‘ROOM SELLING’ sources, types, modes.
Live project on ‘International co’. Which deals financial account using Manual & Software (Journal
vouchers, Subsidiary books, Ledgers, Inventory management, (BRS) Bank reconciliation system,
Payroll management, Credit cards transactions management, Fixed assets, Finalization of accounts.
ACHIEVEMENTS
Voted as the Employee of the Month of December 2013. Ramada Deira Hotel Dubai.
Part of the Front Office Quiz Winning team.
Twice received appreciation certificate by CEO, during job experience.
Won a second prize in art & painting.
Awarded by runner up prize in double’s caroms competition.
Representing college as a coordinator in various events in campus and out campus.
SUPPORTING SKILLS
Proficient in Microsoft Office, sound verbal and written communication.
REFERENCES Provided on Request. I wish to assure you that if given an opportunity to work in your esteemed organization, I would do my best to prove my mettle. Hope my Application would be considered favourably and looking forward to receive your positive response.