Faisal Ayub

Profile

Highly skilled, self-motivated, resourceful and enthusiastic professional with a demonstrable track record of performance and excellent technical skills

Experience

April 2014 - Present Nottingham University Hospitals NHS TrustTechnical Support Analyst

2nd line Technical Infrastructure Support, Delivering ICT solutions to the NHS - Duties and achievements as follows:

2nd line support to over NHS staff, covering Outlook Exchange, Windows XP, Windows 7/8, Active Directory administration, Citrix admin, Microsoft Management Console, VMware and MS Office suite

Hardware Supported: monitors, pc’s, servers, IGEL, PACS machines, printers, IPHONES, IPODS, IPADS

Provide technical support to the project and colleagues within the ICT team Network support which involved activating Network ports and the install of new data points Hardware support of HP/ Lexmark printers Advanced understand of NUH clinical systems - Medical Office, PAS, PPT, PACS, CRIS and ORMIS Experience in using ITBM and LANDesk Remote tools Training colleagues and NHS staff on how to use external tools to help with their roles Managing and coordinating a team 3rd party contractors when required Writing scripts in SQL, C++, VB.net or HTML to assist in software and hardware auditing

January 2014 – March 2014 Dollar FinanceDesktop Engineer

Administration and control of all client software applications Hardware Supported: monitors, pc’s, servers, IGEL, PACS machines, printers, IPHONES, IPODS, IPADS Installation of workstations and computer allocation, problem resolution, upgrade and removal Monitor and maintain the condition of the school’s computer equipment to maximise the availability and potential of

the systems, this included advising on software and hardware which complied with the schools policy Investigating faults and arranging repair if needed, this required liaising with suppliers Recording and managing faults for a school using the Incident handling system Source and supply hardware and software which was authorised by the ICT Manager, this ensured we had working

levels of stock Check goods received Adhered to current strategies and policies to prevent loss of data through illegal access and damage caused by

viruses React appropriately on finding breaches of security and evidence of new risks to where systems are exposed Experience in using ITBM and LANDesk Remote tools Maintained document and network policy updates

Faisal Ayub

September 2010 – June 2013 Nottingham University Hospitals NHS TrustSystems Administrator

Involved in one of the biggest projects in the hospitals called Medway PAS which is now BEING used every day. I was part of a team in ICT Identifying problems and risks in data systems, this involved proposing and implementing solutions to project issues and providing technical support to the engineers in my department.Developing maintenance strategies to insure successful continuation of the systems

Developing maintenance strategies to insure successful continuation of the systems Network support which involved activating Network ports and the install of new data points Good understand of In-house NUH clinical systems Medical Office, PAS, PPT, PACS, CRIS and ORMIS Experience in using ITBM and LANDesk Remote tools An understanding and daily use of Microsoft Management Console and Active Directory creating and managing

User logon and exchange accounts Community visits Training colleagues and NHS staff on how to use external tools to help with their roles Supporting Windows XP, Windows 7 and MS Office Currently studying VMware to help give me a better understanding and all round knowledge on how VDI works Re-imaging pc’s and building workstations using ghosting Writing scripts in SQL, C++, VB.net or HTML to assist in software and hardware auditing

January 2008 – June 2013 Ikano Financial Service Marketing Ltd – Part TimeFinancial Analyst

Whilst studying I started a role for Ikano financial service ltd, answering calls form major retail companies, i.e. New look, Warehouse and Principals visa. This involved talking to customers, inputting financial information into the database and creating applications for new companies.

Qualifications & Training Including In House:

Course

Subject GraduationComputing 2.1

Modules

Module Predicted Achieved

Database Management Systems PassInformation Systems and Analysis Design PassInternet Technology and e-commerce PassIntroduction to Computer Technology PassPersonal Development and Placement Preparation PassSoftware Implantation Pass

Higher Results

Exam Subject GradeGNVQ Information Technology Distiction BTEC. Information Technology Merit

Foreign Languages

Language Level

Faisal Ayub

French BeginnerHindi Advanced/FluentPunjabi Advanced/FluentUrdu Advanced/Fluent

IT Experience

Package ProficiencyAdobe Photoshop BeginnerC++ Working knowledgeAutoCAD BeginnerHTML Working knowledgeExcel Advanced/FluentWord Advanced/FluentVisual Basic.net Advanced/FluentAccess Advanced/FluentMySQL Advanced/FluentOracle Working knowledge

Hobbies

My hobbies include travelling, Reading, Sports, DIY and Computing.

Personal Details

280 Wollaton Road, Wollaton Park, Nottingham, NG8 1GN

Tel. 07772502124

E-mail: Faisal_4yub@icloud.com

References available on request

Faisal Ayub