fall 2010 student satisfaction inventory...2017/06/07 · strategic objective: plan to collect...
TRANSCRIPT
Fall 2016 Student Satisfaction Inventory
Summary of Results
Dr. Mary SchaalArizona Western College
Final version March 20, 2017 1
How we got here and where we are goingSelf-Study/Recommendation - Ask Students & Listen Spring 2009
Strategic Objective: Plan to Collect Feedback 2009-2010
Student Satisfaction Inventory Fall 2010
Community College Survey of Student Engagement Spring 2012Student Satisfaction Inventory Fall 2012
College Employee Satisfaction Survey Fall 2013
Student Satisfaction Inventory Fall 2014
Community College Survey of Student Engagement Spring 2016
Student Satisfaction Inventory Fall 2016
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Survey Sample Fall 2016 Collected in person in
October during class 1494 respondents;
60% response rate 20% of fall students All campus locations Mirrors institutional
demographics
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About SSI measurements Importance and Satisfaction on 50 items 7 point scale
“Gap” between Importance and Satisfaction Results can be sorted by campus location
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What does the survey measure? Academic advising: Comprehensive academic advising Admissions/financial aid: Enroll students effectively Campus climate: Promote campus pride and belonging Campus services: Services to achieve academic goals Instruction: Commitment to academic excellence and
students’ academic experience Registration: Registration and billing Safety/security: Students’ safety and security Student centeredness: Students are important
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AWC Questions41. I can easily find information on activities and events.42. I am aware that AWC has programs to serve first-generation,
low-income, and students with disabilities.43. When I have an academic issue, I know whom I should contact.44. I know where to go for … resources for Health & Wellness.45. I am aware that AWC provides info on international learning.46. Online resources for transfer services are easily accessible.47. There are adequate services to help me decide on a transfer
university.48. There are adequate services to help me transfer credits to AWC.
I am taking this survey in a class at ___ Campus: 1.Yuma 2.San Luis 3.Somerton 4.Downtown 5.La Paz County (Parker or Quartzsite) 6.Wellton, MCAS or Other location not listed aboveFinal version March 20, 2017 6
What did students say?
6.1
6.2
6.2
6.2
6.3
6.3
6.3
6.4
5.5
5.7
5.7
5.4
5.5
5.7
5.8
5.7
1 2 3 4 5 6 7
Registration
Campus Climate
Instruction
Academic Advising
Safety & Security
Campus Services
Student Centered
Admission/Fin. Aid
ImportanceSatisfaction
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Did satisfaction differ by campus?
5.285.735.33
5.95
5.97
5.70
5.61
5.76
5.53
5.385.685.35
1 2 3 4 5 6 7
AcademicAdvising
Admissions &Financial Aid
Yuma San Luis Somerton Downtown La Paz All Other
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Satisfaction by campus -Continued
5.66
5.64
5.83
5.88
5.66
5.64
6.00
6.24
5.855.71
6.105.90
1 2 3 4 5 6 7
CampusServices
CampusClimate
Yuma San Luis Somerton Downtown La Paz All OtherFinal version March 20, 2017 9
Satisfaction by campus -Continued
5.55
5.56
5.76
5.905.74
6.22
6.02
6.08
5.97
5.54
5.80
6.05
1 2 3 4 5 6 7
InstructionalEffectiveness
Registration
Yuma San Luis Somerton Downtown La Paz All OtherFinal version March 20, 2017 10
Satisfaction by campus -Continued
5.51
5.39
5.81
5.45
5.56
5.19
6.20
6.01
5.78
5.54
6.05
5.62
1 2 3 4 5 6 7
StudentCenteredness
Safety &Security
Yuma San Luis Somerton Downtown La Paz All OtherFinal version March 20, 2017 11
How do we compare to peers?
1234567
AWC Western CCs National CCs
Somewhat SatisfiedNeutral
Somewhat Dissatisfied
VERY Satisfied!
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How do we compare to peers?
5.50 5.455.76 5.73 5.67 5.71 5.43 5.655.43 5.42
5.84
5.78 5.73 5.71
5.65 5.70
5.53 5.49
5.81
5.80 5.76 5.76
5.55 5.69
AWC Western CCs National CCs
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5.50 5.45 5.76 5.73 5.67 5.71 5.43 5.655.25 5.22 5.57 5.57 5.49 5.52
5.285.44
5.08 5.14 5.51 5.575.48 5.40
5.31
5.325.02 5.09 5.51 5.495.49 5.41
5.085.33
1
2
3
4
5
6
7
2016 2014 2012 2010
Somewhat SatisfiedNeutral
Somewhat Dissatisfied
VERY Satisfied!
Satisfied
How do we compare over time?
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How do we compare over time?
5.50 5.45 5.76 5.73 5.67 5.71 5.43 5.65
5.25 5.22 5.57 5.57 5.49 5.525.28
5.445.08 5.14 5.51 5.57
5.48 5.405.31
5.325.02 5.09 5.51 5.495.49 5.41
5.085.33
2016 2014 2012 2010
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Matrix for Prioritizing Action
Strengths
Areas of Low Status with Students
Redirect Resources to Opportunities
for Improvement
Very Important
Very Unimportant
Very Satisfied
Very Dissatisfied
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Strengths Classes are scheduled at convenient times Quality of instruction in most classes is excellent Campus is safe and secure for all students Registration processes and procedures are convenient Students are made to feel welcome The campus provides online access to services I need Campus staff are caring and helpful Computer labs are adequate and accessible Faculty are fair and unbiased to individual students The campus is well-maintained
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Opportunities for Improvement Classes are scheduled at convenient times Able to register for needed classes with few conflicts Sufficient courses within program of study each term I know whom I should contact for an academic issue Advisor helps me apply my program/study to career goals Financial aid awards announced in time for planning AWC helps me identify resources to finance education
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Where are the largest gaps between Importance and Satisfaction?
Item, Overall N=1494 Imp. Sat. GapParking on campus 6.17 4.85 1.32Sufficient courses in program of study each term 6.38 5.47 0.91Help identifying resources to finance education 6.21 5.38 0.83Know where to go for Health & Wellness resources 5.76 4.95 0.81Help applying program of study to career goals 6.29 5.49 0.80Can register for needed classes with few conflicts 6.39 5.60 0.79Know whom to contact for an academic issue 6.31 5.52 0.79Feedback on progress toward my academic goals 6.15 5.37 0.78Classes scheduled at convenient times 6.52 5.75 0.77Advisor knows transfer requirements / other schools 6.17 5.40 0.77
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Strengths, Opportunities for ImprovementYuma Campus
STRENGTHS - Yuma, n=735, 51% Imp. Sat. GapClasses scheduled at convenient times 6.50 5.56 0.94Quality of instruction in most classes is excellent 6.48 5.68 0.80Campus is safe and secure for all students 6.44 5.93 0.51Able to register for classes I need with few conflicts 6.43 5.44 0.99Registration processes and procedures are convenient 6.36 5.65 0.71OPPORTUNITIES for IMPROVEMENT - Yuma Imp. Sat. GapSufficient courses in my program of study each term 6.40 5.28 1.12Know whom to contact when I have an academic issue 6.31 5.33 0.98My academic advisor is available when I need help 6.25 5.44 0.81Help applying program of study to career goals 6.22 5.34 0.88Adequate amount of student parking space on campus 6.21 4.76 1.45LARGEST GAP - Yuma Imp. Sat. GapAdequate amount of student parking space on campus 6.21 4.76 1.45
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Strengths, Opportunities for ImprovementSan Luis Campus
OPPORTUNITIES for IMPROVEMENT – San Luis Imp. Sat. GapHelp applying program of study to career goals 6.34 5.72 0.62Sufficient courses in my program of study each term 6.29 5.57 0.72Parking lots are well-lighted and secure 6.25 5.51 0.74Help identifying resources to finance education 6.21 5.62 0.59Admissions provides personalized attention before enrollment 6.19 5.65 0.54
STRENGTHS - San Luis, n=319, 22% Imp. Sat. GapClasses scheduled at convenient times 6.48 5.90 0.58Campus is safe and secure for all students 6.44 6.08 0.36Quality of instruction in most classes is excellent 6.42 5.94 0.48Registration processes and procedures are convenient 6.39 6.10 0.29Computer labs are adequate and accessible 6.36 6.22 0.14
LARGEST GAP – San Luis Imp. Sat. GapAdequate amount of student parking space on campus 6.12 4.73 1.39
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Strengths, Opportunities for ImprovementSomerton Campus
STRENGTHS - Somerton, n=192, 13% Imp. Sat. GapCampus is safe and secure for all students 6.61 5.58 0.73Classes scheduled at convenient times 6.60 5.89 0.71Quality of instruction in most classes is excellent 6.56 5.84 0.72Students feel welcome here 6.43 5.98 0.45Registration processes and procedures are convenient 6.41 5.81 0.60
0OPPORTUNITIES for IMPROVEMENT – Somerton Imp. Sat. GapAcademic advisor knows about my program requirements 6.39 5.47 0.92Help applying program of study to career goals 6.37 5.40 0.97Adequate services to help me decide on a career 6.37 5.38 0.99Ongoing feedback about progress toward my academic goals 6.36 5.24 1.12Know whom to contact when I have an academic issue 6.29 5.30 0.99
LARGEST GAP – Somerton Imp. Sat. GapAdequate amount of student parking space on campus 6.21 4.48 1.73
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Strengths, Opportunities for ImprovementDowntown Campus
STRENGTHS - Downtown, n=122, 8% Imp. Sat. GapQuality of instruction in most classes is excellent 6.74 6.58 0.16Campus is safe and secure for all students 6.69 6.36 0.33Classes scheduled at convenient times 6.64 6.23 0.41Students feel welcome here 6.69 6.55 0.14Sufficient courses within my program of study available 6.61 6.21 0.40OPPORTUNITIES for IMPROVEMENT – Downtown Imp. Sat. GapCan conduct college-related business at convenient times 6.54 5.88 0.66Adequate services to help me decide on a career 6.47 5.99 0.48Equipment in the lab facilities is kept up to date 6.45 6.01 0.44Financial aid awards are announced in time for planning 6.44 6.01 0.43Adequate services to help me transfer credits into AWC 6.41 5.99 0.42
LARGEST GAP – Downtown Imp. Sat. GapSecurity staff respond quickly to calls for assistance 6.41 5.61 0.80
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Strengths, Opportunities for ImprovementLa Paz County Campuses
STRENGTHS – La Paz, n=42, 3% Imp. Sat. GapStudents feel welcome here 6.71 6.48 0.23Campus is safe and secure for all students 6.62 6.21 0.41Quality of instruction in most classes is excellent 6.62 6.02 0.60Classes scheduled at convenient times 6.57 6.02 0.55Campus staff are caring and helpful 6.52 6.40 0.12OPPORTUNITIES for IMPROVEMENT – La Paz Imp. Sat. GapFaculty provide timely feedback about my academic progress 6.46 5.76 0.70Faculty are fair and unbiased in their treatment of students 6.40 5.74 0.66Help applying program of study to career goals 6.33 5.53 0.80Tuition paid is a worthwhile investment 6.25 5.78 0.47Ongoing feedback about progress toward my academic goals 6.12 5.21 0.91
LARGEST GAP – La Paz Imp. Sat. GapTutoring services are readily available 5.87 4.67 1.20
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Strengths, Opportunities for ImprovementAll Other Campuses
STRENGTHS – All Other (Wellton, MCAS, etc.) n=36, 2% Imp. Sat. GapStudents feel welcome here 6.72 6.28 0.44Registration processes and procedures are convenient 6.58 6.03 0.55Quality of instruction in most classes is excellent 6.56 6.22 0.34Assessment & course placement procedures are reasonable 6.44 6.03 0.41Able to register for classes I need with few conflicts 6.44 6.06 0.38OPPORTUNITIES for IMPROVEMENT – Other Imp. Sat. GapClasses scheduled at convenient times 6.53 5.51 1.02Financial aid counseling is available when needed 6.45 5.53 0.92Most classes deal with practical experiences and applications 6.40 5.78 0.62Seldom get the “run-around” when seeking info on this campus 6.37 5.26 1.11Adequate services to help me decide on a career 6.14 5.66 0.48
LARGEST GAP – Other Imp. Sat. GapSecurity staff respond quickly to calls for assistance 5.91 4.56 1.35
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Has AWC college experience met your expectations?
36 29 30 23 20 36
24
3031
19
36 20
1515
14
9
22
19
16 22 16
45
1125
0%
20%
40%
60%
80%
100%
1 Much worse 2 Quite a bit worse 3 Worse than expected 4 As expected5 Better than 6 Quite a bit better 7 Much better
4 9 4 11 0
55 67 61 73 69 64
9
4.87 5.19 4.93 5.68 4.98 5.33
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7 3 5 3 2
18 18 19
9 911
40 42 38
30
5350
19 20 21
51
28 36
0%
20%
40%
60%
80%
100%
Yuma San Luis Somerton Downtown La Paz Others1 Not satisfied at all 2 Not very satisfied 3 Somewhat dissatified 4 Neutral
5 Somewhat satisfied 6 Satisfied 7 Very satisfied
59 62 59 81 81 86
12
Overall satisfaction with AWC college experience
34 35 36 16 17 13
5.43 5.58 5.49 6.19 5.98 6.19
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118 5
3 7 2
1112 15
910 12
3840 39
24
33
17
32 36 32 64 47 66
0%
20%
40%
60%
80%
100%
Yuma San Luis Somerton Downtown La Paz Others
1 Definitely not 2 Probably not 3 Maybe not 4 Don't know5 Maybe yes 6 Probably yes 7 Definitely yes
4 9 0 3 3
If you had to do it all over, would you enroll here again?
5.63 5.90 5.74 6.43 6.14 6.42
822 20 20 12 17 14
70 76 71 88 80 83
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Now what?
Sharing results campus-wide and receiving recommendations/feedback
Analyzing how best to respond to concerns Changes will happen over time at
departmental and institutional levels Compare fall 2018 SSI results to prior years
to evaluate improvement
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Questions? Comments?
Detailed results are available at www.azwestern.edu/instutional-research/reports Student Satisfaction Inventory tab Final version March 20, 2017
30