family carers support and wellbeing...years with e.g. training and apprenticeships. website: email:...
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Units 6 & 8, Hill View Business Park
Old Ipswich Road, Claydon, Suffolk IP6 0AJ
Email [email protected]
Website www.suffolkfamilycarers.org
Information Line 01473 835477
Suffolk Family Carers Limited Registered Charity No.1069937
A company limited by guarantee in England No.3507600
Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
PROGRAMME INFORMATION SHEET - Resources for family carers
The information in this list was updated in October 2019. Please let us know if you notice any errors so that we can correct them. Your suggestions for additions to the list would also be welcome. Please contact Louise Crisp on 01473 835446 or email [email protected]
If you have any questions or need information please call Suffolk Family Carers Information Line on 01473 835477.
This list gives brief information and contact details for organisations/services you might find helpful. The contents are arranged as follows:
Page
Family Carers Support and Wellbeing 2 - 5
General 5 - 7
Parent Carers organisations 8 - 11
Advocacy (Health) 11 - 13
Health 13 - 14
Care and Care Services 14 - 15
Help in the Home/Aids and Adaptations 15 - 18
Transport 18 - 19
Social Activities/Leisure 19 - 20
Caring for People with Specific Conditions 21 - 22
Arthritis 21
Blindness/Sight Loss 21
Cancer 21
Deafness/Hearing Loss 21
Dementia/Alzheimer’s 21
Diabetes 22
Heart Disease 22
Mental Health/Addictions 22
Motor Neurone Disease 22
Parkinson’s Disease 22
Stroke 22
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
FAMILY CARERS SUPPORT and WELLBEING
Suffolk Family Carers Information and guidance to support family carers. Professional advice includes:
Information, advice and guidance for family carers including advice on Carer's Assessments
Signposting to independent Family Carer Groups throughout Suffolk
Signposting to services for information on money and legal matters
Advice on taking a break, and events and activities in your area
Information regarding keeping safe at home including moving and handling tuition
A variety of Information and Wellbeing programmes and workshops
Talk and Support telephone calls for lonely or isolated family carers
Advocacy support through referral to our partner VoiceAbility
Support and programmes for family carers caring for someone with drug/alcohol addiction
Support and information/peer support sessions for family carers caring for someone with a mental health condition
Information, advice and guidance for young carers and young adult carers
Hospital Carers Support Service (Ipswich – 01473 703756. West Suffolk – 07887 903725. James Paget – 07785 417004)
Suffolk GP Service – Advisers meet with family carers in GP surgeries (East and West Suffolk only) (01473 835407)
Neurological Care Break Scheme (East and West Suffolk only) – help with funding planned respite for family carers caring for someone with a neurological condition
Respite on Prescription (GP surgeries in East and West Suffolk only) – help with funding for respite to enable family carers to attend a health appointment
Carers Bus for information, advice and guidance
Private Facebook group ‘Carers Space’ and monthly newsletter ‘Carers Connected’ (https://suffolkfamilycarers.org/carers-connected/)
Referrals to Suffolk Fire & Rescue for a free home safety check
Volunteer project
Military Families project helping carers of all ages within serving families across Suffolk
Connect for Health (Social Prescribing) – A free confidential service for 18 plus providing appropriate services and practical support
Address: Units 6 – 8, Hill View Business Park, Old Ipswich Road, Claydon, IP6 0AJ
Website: www.suffolkfamilycarers.org
Email: [email protected]
Information Line: 01473 835477
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
FAMILY CARERS SUPPORT and WELLBEING continued
Customer First (Suffolk County Council) This is the first point of contact for social care in Suffolk. Ask for a Needs Assessment for the cared-for person and a Carers Assessment for the family carer. Website: https://www.suffolk.gov.uk/care-and-support-for-adults/ Email: [email protected]
Telephone: 0808 800 4005 Customer First (Suffolk County Council) – Emergency Duty Service
Provides family carers with peace of mind knowing that, in the event of an emergency, they will have someone of their choice to step into their caring role. Telephone: 0808 800 4005 Carers UK The national organisation 'making life better for carers'. Provides information and advice on:
Benefits and other financial help you and the person you care for may be entitled to claim
Carer's and Needs Assessments and the support that social services can provide
Health and care technology
Your rights at work and help with juggling work and care
Where to go for further information, and contact details for useful organisations Website: www.carersuk.org
Email: [email protected] Advice Line: 0808 808 7777 CarerSmart Become a member of CarerSmart to have access to fantastic offers on a wide range of products and services. Website: carersmart.org/Account/Login
Jointly App
Developed by Carers UK, is an innovative mobile and online app that is designed by carers for carers. Jointly helps to make caring easier, less stressful and more organised by making communication between those who share the care as easy as a text message. With Jointly you can create a circle of care for the person you are looking after. Jointly works on iPhone, iPad, Android devices, and on most modern web browsers (home computers, laptops, tablets, smartphones etc.) Jointly can be bought online, but Suffolk County Council offers the app free of charge to service users with caring responsibilities – use this code when registering: DGTL 8472. Website: www.jointlyapp.com Email: [email protected]
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
FAMILY CARERS SUPPORT and WELLBEING continued
Suffolk Independent Living
Offers advice to people who have chosen to make their own care and support arrangements (often with a Direct Payment from Suffolk County Council). Address: Suffolk Independent Living, Unit 9, IP City Centre, 1 Bath Street, IP2 8SD
Website: www.suffolkindependentliving.org.uk Email: [email protected] Telephone: 01473 603876 Mind – 'How to cope when supporting someone else' booklet
...can be downloaded from the Mind website www.mind.org.uk or printed copies ordered via the Mind mail order service. Telephone: 0844 448 4448 (Shop)
Suffolk Mind Offers a range of services to help improve the mental health and wellbeing of people across the county. Address: Suffolk Mind, Quay Place (St Mary on the Quay) Key Street, Ipswich IP1 1BZ
Website: www.suffolkmind.org.uk Email: [email protected]
Telephone: 0300 111 6000 OneLife Suffolk
Offers a range of services to help family carers (and others) create healthier habits – includes weight management, help to stop smoking, health checks and health walks. Address: OneLife Suffolk, Inspire Suffolk, Lindbergh Road, Ipswich IP3 9QX Website: www.onelifesuffolk.co.uk Email: [email protected] Telephone: 01473 718193
Wellbeing Service (NHS) Free and confidential support services for people of all ages throughout Suffolk who may be feeling overwhelmed, stressed, anxious or low. Can be contacted via your GP or the following: Address: Wellbeing Suffolk, Mariner House, 43 Handford Road, Ipswich IP1 2GA Website: www.wellbeingnands.co.uk Telephone: 0300 123 1503(Norfolk & Waveney) or 0300 123 1781 (Suffolk)
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
FAMILY CARERS SUPPORT and WELLBEING continued
Living Life to the Full On line wellbeing courses and resources (including CBT) accessed via www.llttf.com or through the Wellbeing Service as above. ActivLives Works across Ipswich and Suffolk to support people to make positive changes to their lifestyle and improve their own health and well-being and employability. Address: 160 Brightspace, Hadleigh Road, Ipswich, IP2 0HH Website: https://activlives.org.uk/ Telephone: 01473 345350
GENERAL
Help for Adults: 'Supporting lives connecting communities' (Suffolk Infolink)
Information and advice about local services and organisations to help people live independently, e.g. help at home or care homes; support groups, social groups or lunch clubs' volunteering opportunities or workplace training; sports, recreation or arts activities; housing support; money advice; community transport; health support groups. The website can be searched by topic (e.g. lunch clubs) and place (e.g. Felixstowe) Website: www.suffolk.gov.uk/helpforadults Email: [email protected] Telephone: 01473 265265 (Suffolk Infolink)
Age UK Suffolk
Age UK Suffolk informs, advises and supports older people throughout the county. Services include:
Information and Benefits advice
Information on local services
Telephone befriending
Chilton Day Service (Sudbury)
Home help and companionship
Transport information
Products e.g. insurance, products for the home, healthcare products, assistive technology, etc.
Address: Age UK Suffolk (Head Office) 14 Hillview Business Park, Old Ipswich Road, Claydon, Ipswich, Suffolk IP6 0AJ Website: www.ageuk.org.uk/suffolk Email: [email protected] Information and Advice Helpline: 01473 351234
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
GENERAL continued
Independent Age
A national charity providing information, advice and support services for older people. Topics covered include money options, housing, health, personal life, support and care, future planning. Information on the website, plus free advice guides, fasctsheets and leaflets. Website: www.independentage.org Telephone: 0800 319 6789
Relate (Norfolk and Suffolk) Offers relationship counselling, sex therapy and specific counselling for family carers Address: Relate Norfolk & Suffolk, PO Box 3448, Norwich NR7 7NN Website: www.relate.org.uk/norfolk-suffolk Telephone: 01473 254118 (Suffolk); 01603 625333 (Norfolk) The Befriending Scheme Provides friendship and learning opportunities for adults (16+) from vulnerable groups including those with mental health needs and older people. The Scheme has recently opened a care farm project at Friends Farm Hub, Otley College. Address: The Befriending Scheme, 1 The Croft, Sudbury CO10 1HN Website: www.thebefriendingscheme.org.uk
Email: [email protected]
Telephone: 01787 371333 Rural Coffee Caravan
Delivers information and friendship across Suffolk. Organises/hosts an increasing number of ‘Meet Up Mondays’ in various locations (pubs, cafes, tea rooms etc.) in and around the county (some of the groups meet on other days of the week). Website: www.ruralcoffeecaravan.org.uk
Email: [email protected]
Telephone: 01379 855338
Headway Suffolk Provides counselling for the person with the condition and for their family carer, physiotherapy, occupational therapy and speech and language therapy. These can be delivered in their Neuro Hubs, in the community or in your home. Website: www.headwaysuffolk.org.uk
Telephone: Ipswich Neuro Hub, 01473 712225 Bury St Edmunds Neuro Hub, 01284 702535
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
GENERAL continued
Opportunity Suffolk Supports people aged over 24 living in Suffolk who have not worked for more than two years with e.g. training and apprenticeships. Website: www.tchc.net
Email: [email protected]
Telephone: 01923 698430 British Red Cross
The British Red Cross provides a wide range of services throughout Suffolk, Norfolk and Cambridgeshire.
Support at home - providing short-term practical and emotional support at home to help people regain their independence. This includes a Home from Hospital Service for Ipswich and West Suffolk Hospitals - 0345 054 7171
Mobility Aids – short-term loan service, particularly in an emergency, of items such as wheelchairs, walking frames, commodes, back rests, bed cradles, bath seats and toilet raisers – Ipswich – 01473 219621, Gt Yarmouth (for Lowestoft area) – 0149 3452080
Support in emergencies - providing support for people affected by emergencies – from natural disasters such as floods and fire to terrorist attacks. Ipswich – 01473 344924, Felixstowe and Haverhill – 01473 219260.
First Aid courses – 0845 154 4990
Address: British Red Cross, Coronation Close, Norwich NR6 5HD
Website: www.redcross.org.uk Telephone: 01603 426361
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
ORGANISATIONS FOR PARENT CARERS
Access and Assessment Service Suffolk (for all mental health)
www.nsft.nhs.uk 0300 123 1334
AccessAble (accessibility information; formerly Disabled Go)
www.accessable.co.uk
01438 842710
Activities Unlimited
www.activities-unlimited.co.uk 01473 260026
ADHD Information Services
www.addiss.co.uk 020 8952 2800
Asperger East Anglia
www.asperger.org.uk 01603 620500
Autism & ADHD
www.autismandadhd.org 01473 557550
Autism Anglia
www.autism-anglia.org.uk 01206 577678
Autism Speaks
www.autismspeaks.org (U.S.A.)
Autism Speaks – List of Apps
www.autismspeaks.org/autism-apps
Avenues East (formerly Optua)
www.avenuesgroup.org.uk 0300 323 0405
Carers Trust www.carers.org 0300 772 9600
Carers UK www.carersuk.org 0808 808 7777
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
Challenging Behaviour Foundation
www.challengingbehaviour.org.uk 0300 666 0126
Contact (for families with disabled children)
www.contact.org.uk 0808 808 3555
Customer First (social care portal SCC)
www.suffolk.gov.uk/children-families-and-learning 0808 800 4005
Disabled Advice Bureau (DAB Ipswich)
www.ipswichdab.org.uk 01473 217313
Disability Advice Service (DAS East Suffolk)
www.daseastsuffolk.org.uk 01394 387070
Emotional Wellbeing Gateway (SCC)
https://infolink.suffolk.gov.uk/kb5/suffolk/infolink/infolink.page?infolinkchannel=2-1-1
0345 600 2090
Family Fund (grants for equipment etc. for disabled children)
www.familyfund.org.uk 01904 550055
For You By You (charity for civil servants)
www.foryoubyyou.org.uk 0800 056 2424
IPSEA
(independent parental SEN advice)
www.ipsea.org.uk 01799 582 030
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
Mencap (for local groups)
www.mencap.org.uk 0808 808 1111
National Autistic Society
www.autism.org.uk 0808 800 4104
National Network of Parent Carer Forums
www.nnpcf.org.uk
0207 608 8708
NDTi (National Development Team for Inclusion)
www.ndti.org.uk 01225 789135
PACT www.parentsandcarerstogether.uk 07856 038799
Parenting programmes (SCC)
www.suffolk.gov.uk/children-families-and-learning/the-parent-hub/parenting-programmes/
Royal College of Psychiatrists (mental health)
www.rcpsych.ac.uk 020 7235 2351
SENDIASS in Suffolk (SEN & disability information, advice & support)
https://www.suffolksendiass.co.uk/
01473 265210
The Source (help. & advice for young people in Suffolk)
www.thesource.me.uk
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
Suffolk Baby Bank (supports
children/families experiencing hardship and crisis)
www.suffolkbabybank.co.uk/ Facebook via website
Suffolk Children & Young People’s Emotional Wellbeing Hub
www.suffolk.gov.uk/children-families-and-learning/suffolk-children-and-young-peoples-emotional-wellbeing-hub
0345 600 2090
Suffolk Family Carers
www.suffolkfamilycarers.org 01473 835477
Suffolk Family Information Service
www.suffolk.gov.uk/family 0345 60 800 33
Suffolk Parent Hub
www.suffolk.gov.uk/children-families-and-learning/the-parent-hub
0345 60 800 33
Suffolk Parent Carer Network
www.spcn.org.uk 01473 345375
ADVOCACY (Health)
NHS Complaints Advocacy (VoiceAbility)
If you want to make a complaint about a service your have received from the NHS, contact the VoiceAbility Complaints Advocacy helpline
VoiceAbility, Mount Pleasant House, Huntingdon Road, Cambridge CB3 0RN Website: www.voiceability.org/support-for-you/nhs-complaints-advocacy Email: [email protected]
Telephone: 0300 330 5454 (national); 01473 857631 (Suffolk)
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
ADVOCACY (Health) continued
Healthwatch Suffolk Uses your experiences of health and social care services in Suffolk to help shape and improve them. Also provides information and signposting and guidance on what to do when things go wrong. Website: www.healthwatchsuffolk.co.uk
Email: [email protected] Telephone: 01449 703949 PALS (Patient Advice and Liaison Service, East Suffolk & North Essex NHS Trust)
Offers advice and signposting, helping you to navigate the hospital and its services. Handles concerns and complaints. Address: Patient Advice and Liaison Service (S617), Ipswich Hospital, Heath Road, Ipswich, Suffolk IP4 5PD Website: https://www.esneft.nhs.uk/your-visit/support-and-advice/patient-advice-service-pals/ Email:[email protected] Telephone: 01473 704781; internal extension 6781; Freephone 0800 328 7624 PALS (West Suffolk NHS Trust) Address: The Patient Advice and Liaison Service, West Suffolk Hospital, Hardwick Lane, Bury St Edmunds, Suffolk IP33 2QZ Website: www.wsh.nhs.uk/Patients-and-visitors/Your-views-matter/PALS-Patient-advice-and-liaison-service.aspx Email: [email protected] Telephone: 01284 712555; internal extension 2555 PALS (Great Yarmouth and Waveney) Address: Health East, Beccles House, 1 Common Lane North, Beccles NR34 9BN Website: https://www.greatyarmouthandwaveneyccg.nhs.uk/contact-us/pals/ Email: [email protected] Telephone: 01502 719567
Total Voice Suffolk Advocacy Service Care and support advocacy for people living in Suffolk. Address: Total Voice Suffolk, VoiceAbility, Unit 4, Delta Terrace, West Road, Ransomes Europark, Ipswich, Suffolk IP3 9HF Website: www.voiceability.org/services/suffolk Email: [email protected]
Telephone: 01473 857631
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
ADVOCACY (Health) continued
IMHA (Total Voice)
Independent Mental Health Advocacy Service. Website: www.voiceability.org/services/suffolk Email: [email protected] Telephone: 01473 857631
IMCA (Total Voice)
Independent Mental Capacity Advocacy Website: www.voiceability.org/services/suffolk Email: [email protected]
Telephone: 01473 857631
HEALTH Suffolk Community Healthcare: Care Co-ordination Centre
Co-ordinates services across Suffolk (excluding Waveney) including -
District nursing
Continence service
Community therapy – occupational therapy and physiotherapy
Admission prevention – Crisis Action Team
Walking aids/frames Website: www.suffolkcommunityhealthcare.co.uk
Email: [email protected]
Telephone: 0300 123 2425 (24/7)
The Outside Clinic National home-visiting optician and hearing specialist. Address: Outside Clinic, Old Town Court, 10 – 14 High Street, Old Town, Swindon SN1 3EP Website: www.outsideclinic.co.uk Email: [email protected] Telephone: 0800 60 50 40
Specsavers Healthcare You may qualify for a free NHS eye test at home if you are unable to visit an optician unaccompanied due to physical or mental disability and meet certain other criteria. Website: www.specsavers.co.uk Telephone: 0800 198 1132
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
HEALTH continued
Suffolk Podiatry (Foot Health) Service Suffolk based podiatry team with clinics running throughout the county (excluding Waveney). There is a very limited home service for people who are unable to leave the house. Address: Podiatry Office, Allington House, 427 Woodbridge Road, Ipswich IP4 4ER Website: www.suffolkcommunityhealthcare.co.uk
Email: [email protected]
Telephone: 01473 275204 Onelife Suffolk Integrated healthy lifestyle service, e.g. weight management, stop smoking, health walks Website: www.onelifesuffolk.co.uk Telephone: 01473 718193
CARE and CARE SERVICES
Care Quality Commission CQC is the independent regulator of all health and social care services (including care homes and other care services) in England. Their website enables you to find, choose and compare homes and services in your area. CQC also deals with concerns and complaints about care services. Address: CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA
Website: www.cqc.org.uk
Telephone 03000 616161
Care Choices
The website has Information about finding care and support for adults and elderly relatives, giving details of all registered care providers in the UK, including residential care, nursing homes and care services at home. You can search by region and type of care, and there is guidance on support for carers, making changes to your home and paying for care. To obtain a free copy of the printed Directory of Care Services in Suffolk (2019) telephone 01223 207770. Website: www.carechoices.co.uk Telephone: 0800 389 2077
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
CARE and CARE SERVICES continued
The Relatives and Residents Association
National charity for people in or needing care and the relatives and friends who help them cope. Provides information and advice on care homes (fees, standards, complaints, etc.) and can help people who may need to arrange for their loved one to move into residential care. Offers a ‘listening ear’ for those with emotional concerns. Website: www.relres.org
Telephone: 020 7359 8136
Respite care
Suffolk Family Carers recommends that you contact Customer First (first access point for social care) on 0808 800 4005, or Email: [email protected] to request a Needs Assessment for the person you care for and also a Carers Assessment to find out about respite options and whether you are eligible for funding support.
HELP IN THE HOME/AIDS & ADAPTATIONS
Age UK Suffolk – Home Help and Companionship
Provides assistants who can help with housework, laundry and ironing, shopping, prescription collection, food preparation, walking the dog. This is a paid for service. Website: www.ageuksuffolk.org Email: [email protected]
Telephone: 01473 357070 Lofty Heights
Provides subsidised loft, home and garden de-cluttering for family carers across Suffolk. Can prepare homes for hospital discharge. Can also undertake small jobs, e.g. painting, decorating; felting shed roofs; tidying gardens etc. Works in partnership with Suffolk County Council and Suffolk Family Carers. Website: www.lofty-heights.org
Email: [email protected] Telephone: 01473 345301 or 07783 588 023
Royal British Legion's Handy Van Service (Poppy Line) Helps ex-service people and their families with small household repairs and minor adaptations. Website: www.britishlegion.org.uk Email: [email protected] Telephone: 0808 802 8080
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SSAFA (Suffolk)
A Charity for ex-forces (Army, RAF or Royal Navy). Provides practical and emotional lifelong support for veterans and their families. Website: www.ssafa.org.uk/suffolk
Email: [email protected] Telephone: 0800 731 4880 or 01787 377 850 (Suffolk)
UK Power Networks Priority Services Register
UK Power Networks has a scheme which offers a priority service during electricity power cuts to vulnerable customers (e.g. those or are chronically ill, dependent on medical equipment, have a disability, are visually impaired or hearing impaired). If you need extra support during a power cut, you can register for this free service yourself or on behalf of someone else. (Register online, or Suffolk Family Carers can normally supply referral forms. Tel: 01473 835477)
Website: www.ukpowernetworks.co.uk/priority
Email: [email protected]
Telephone: 0845 601 4516 Warm Homes Healthy People (Suffolk)
Free advice for vulnerable people and families who need help with -
an emergency fuel payment
making the home warmer as well as more energy efficient
help with getting your home properly insulated
emergency boiler and heating repairs
loan of temporary heaters in an emergency Website: www.suffolk.gov.uk/warmhomes Telephone: 03456 037 686
'Message in a Bottle' Message in a bottle is a national scheme, free to the user, in which people keep essential personal and medication details in a small bottle in the fridge. Paramedics, fire-fighters and social services know to look in the fridge when they see a Message in a Bottle sticker on a front door. Helpful if a cared-for person has a condition that can suddenly change so they need urgent or other medical help. GPs or pharmacists may be able to supply Bottles/Forms/Stickers; local Lions Clubs can supply them (tel: 0121 441 4544); and Suffolk Family Carers generally has some available at Reception. Can also be supplied by Data Link Suffolk - Website: www.datalinksuffolk.com
Email: [email protected]
Telephone: 01394 386751
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
HELP IN THE HOME/AIDS & ADAPTATIONS continued
trueCall Offers a service specifically designed to protect vulnerable adults from nuisance telephone calls. Address: trueCall Ltd., 2 Old Palace Lane, Richmond TW9 1PG. Website: www.trueCall.co.uk Email: [email protected]
Telephone: 0800 0 336 330
RADAR (National Key Scheme – NKS – for locked disabled toilets)
Enables disabled people and their carers to access locked disabled toilets around the country. Keys can be purchased from AgeUK -
Website: www.ageukincontinence.co.uk Telephone: 0800 046 1501
Keys can also be purchased from the Disability Rights UK Shop
Website: www.disabilityrightsuk.org Telephone: 0203 687 0790
For information about locked disabled toilets, contact local councils or tourist information centres. Also, The Disability Advice Service (East Suffolk) website has links to information about accessible toilets throughout Suffolk and sites that can be searched to find disabled toilets around the country. Website: www.daseastsuffolk.org.uk Telephone: 01394 387070
Personal pendant alarms – can be supplied by the following: 1) Medequip Connect (formerly County Careline Suffolk)
Provides a 24 hour monitoring and emergency mobile response service using a’Lifeline’ alarm unit which plugs into the client’s primary telephone socket. Address: Medequip Connect, Unit 31-33, Bluestem Road, Ransomes Europark, Ipswich IP3 9RR
Website: www.medequip-uk.com/ Email: [email protected] Telephone: 01473 599067
2) Age UK The Age UK Personal Alarm Service is provided by PPP Taking Care Ltd. Website: www.ppptakingcare.co.uk/how-we-can-help/personal-alarms/
Telephone: 0800 085 7372
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
3) Contact Care Lifeline Can supply a personal alarm service and keysafes across Suffolk. Address: Contact Care Lifeline Alarm Service, Contact Care, Saffron Housing Trust, Saffron Barn, Swan Lane, Long Stratton, Norfolk NR15 2XP Website: www.contactcarelifeline.co.uk Email: [email protected] Freephone: 0800 917 4680
4) Welbeing
Can supply care and support telecare ('Lifeline') services, including personal alarms, across Suffolk. Address: Welbeing, Greencoat House, 32 St Leonard's Road, Eastbourne BN21 3UT Website: www.welbeing.org.uk
Email: [email protected]
Telephone: 01323 644422
TRANSPORT
Concessionary Travel (Suffolk County Council) Travel vouchers for people who cannot access free travel on conventional bus services. Address: Passenger Transport, Endeavour House, 8 Russell Road, Ipswich IP1 2BX Website: www.suffolkonboard.com/concessionary-travel Telephone: 0345 600 0659 Connecting Communities Connecting Communities is a transport service provided by Suffolk County Council designed to help people travel around the county of Suffolk who might not have access to a regular bus service. It replaces all former community transport services. Website: http://communities.suffolkonboard.com
Email: [email protected] Telephone: 0345 606 6171
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
TRANSPORT continued
Age UK Suffolk The Age UK Suffolk transport information service covers many aspects of transport in the county, including:
Transport to Hospital
Blue Badge scheme
Motability scheme
Bus, train and coach transport
Travel voucher scheme
Community transport Address: Age UK Suffolk (Head Office) 14 Hillview Business Park, Old Ipswich Road, Claydon, Ipswich, Suffolk IP6 0AJ Website: www.ageuk.org.uk/suffolk Email: [email protected] Information Line: 01473 351234 John Grose - Motability If the person you are caring for receives the Higher Rate Mobility Component of the Disability Living Allowance (DLA) or the new Enhanced Rate of the Mobility Component of the Personal Independence Payment (PIP) they could exchange it for a brand new car. Website: www.johngrose.co.uk/motability
Email: [email protected] Telephone: Ipswich – 01473 270707, Framlingham – 01728 723215, Lowestoft – 01502 565353, Woodbridge – 01394 383333 and Diss – 01379 642311
SOCIAL ACTIVITIES/LEISURE
Fit Villages (Active Suffolk)
Classes in villages across Suffolk. Search by using the Activity Finder on the website where you can enter your postcode and find activities within a certain distance. Website: www.suffolksport.com/fitvillages Email: [email protected] Telephone: 01394 444 605 (Fit Villages Coordinator – 07557 633824)
Suffolk Infolink (Suffolk County Council) An online directory of community groups, activities and services across Suffolk. You can combine a search by topic (e.g. lunch clubs) with a place (e.g. Stowmarket). Website: www.suffolk.gov.uk/infolink Email: [email protected] Telephone: 01473 265265
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
SOCIAL ACTIVITIES/LEISURE continued
Suffolk Artlink Working with family carers, older people, young people and people with disabilities to improve their quality of life through taking part in engaging and inspirational creative activities. Address: Units 13 & 14, Malt Store Annex, The Cut, 8 New Cut, Halesworth, IP19 8BY Website: www.suffolkartlink.org.uk Email: [email protected] Tel: 01986 873955 Music in Our Bones
A charity running various groups around Suffolk: accessible, affordable harmony singing. Details of all groups are given in the separate lists for EAST and WEST SUFFOLK. Website: www.musicinourbones.btck.co.uk Email: [email protected]
Text: 07757 809297 Holidays Revitalise A national charity providing short breaks and holidays (respite care) for disabled people and their carers in the UK. Three Centres in the UK – Jubilee Lodge, Essex; Netley Waterside House, Southampton; and Sandpipers, Southport. Nursing and care staff are available 24 hours a day. Brochure available. Website: www.revitalise.org.uk Email: [email protected]
Telephone: 0303 303 0145
For further information on local social activities please see the
East Suffolk, West Suffolk and Waveney 'Additional Information Lists' (Caring with Confidence)
Suffolk Infolink (Suffolk County Council)
An online directory of community groups, activities and services across Suffolk. You can combine a search by topic (e.g. lunch clubs) with a place (e.g. Lowestoft).
Website: www.suffolk.gov.uk/infolink Email: [email protected]
Telephone: 01473 265265
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
CARING FOR PEOPLE WITH SPECIFIC CONDITIONS
If you need details of organisations dealing with conditions other than those
listed below please call the
Suffolk Family Carers Information Line 01473 835477 Arthritis
Versus Arthritis
Website: www.versusarthritis.org/ Telephone: 0800 5200 520 Blindness/Sight Loss
Royal National Institute of Blind People
Website: www.rnib.org.uk Telephone: 0303 123 9999
Cancer Macmillan Cancer Support Website: www.macmillan.org.uk Telephone: 0808 808 00 00 Dementia Dementia Together Suffolk
Dementia Together provides a single point of contact for information and support for people who are concerned about or living with dementia, their carers and healthcare professionals in Suffolk – excluding Waveney. Website: www.dementia-together.com Email: [email protected] Telephone: 08081 688 000
Alzheimer's Society
Website: www.alzheimers.org.uk
Telephone: 0300 222 11 22 (National Dementia Helpline)
Deafness/Hearing Loss Action on Hearing Loss Website: www.actiononhearingloss.org.uk Telephone: 0808 808 0123
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Suffolk Carers Limited Registered Charity No.1069937 A company limited by guarantee in England No.3507600 Registered Office: Unit 8, Hill View Business Park, Claydon IP6 0AJ
CARING FOR PEOPLE WITH SPECIFIC CONDITIONS continued
Diabetes
Diabetes UK Website: www.diabetes.org.uk Telephone: 0345 123 2399
Heart Disease
British Heart Foundation Website: www.bhf.org.uk
Telephone: 0300 330 3311 Mental Health Mind Website: www.mind.org.uk
Telephone: 0300 123 3393 Text: 86463
Drug/Alcohol Addictions Turning Point (Suffolk) Website: www.wellbeing.turning-point.co.uk/Suffolk Email: [email protected] Telephone: 0300 123 0872 Motor Neurone Disease
Motor Neurone Disease Association Website: www.mndassociation.org Email: [email protected] Telephone: 0808 802 6262 Parkinson's
Parkinson's UK Website: www.parkinsons.org.uk
Email: [email protected] Telephone: 0808 800 0303 Stroke Stroke Association Website: www.stroke.org.uk Email: [email protected] Telephone: 0303 3033 100