fan guide - national football leagueprod.static.patriots.clubs.nfl.com/assets/docs/2011... · 2011....

FA N G U I D E

M E M O R I E S I N T H E M A K I N G .

2 Questions? Comments? Contact: [email protected]

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GILLETTE STADIUM TELEPHONE NUMBERS

Gillette Stadium Events Line .............................. 508-543-3900

Ticket Office ...................................................... 508-543-1776

Season Ticket Holder Line ................................. 508-384-4288

Stadium Reception ............................................ 508-543-8200

Training Camp Info Line ..................................... 508-549-0001

Stadium Parking ................................................ 508-549-0477

ADA Coordinator ................................................ 508-384-9191

TD/TTY .............................................................. 508-384-4389

OTHER HELPFUL TELEPHONE NUMBERS

MBTA (game day service fromBoston and Providence) ..................................... 617-222-3200

Patriot Place ...................................................... 508-203-2100

The Hall at Patriot Placepresented by Raytheon ...................................... 508-698-4800

Patriots Football Weekly .................................... 508-384-4381

Patriots ProShop ................................................ 888-662-PATS

Ticketmaster ..................................................... 800-745-3000

HELPFUL WEB SITES

Patriots Official Website ................................ www.patriots.com

Patriots Account Manager/Ticket Exchange ...................www.patriots.com/ticketexchange

Gillette Stadium/Ticketing .................. www.gillettestadium.com

Patriots ProShop ...............................www.patriotsproshop.com

Patriots Football Weekly ............................www.pfwonline.com

The Hall at Patriot Placepresented by Raytheon ............. www.thehallatpatriotplace.com

Patriot Place ......................................... www.patriot-place.com

Ticketmaster .........................................www.ticketmaster.com

DRIVING DIRECTIONS TO GILLETTE STADIUM

From BostonInterstate 93 south (S.E. Expressway) to Interstate 95 south. Take Interstate 95 south to Exit 9 onto Route 1 south. Follow Route 1 south approximately three miles to Gillette Stadium.

From rhode Island; southern ConneCtICut Interstate 95 north to Interstate 495 north; exit 14A onto Route 1 north. Follow Route 1 north approximately four miles to Gillette Stadium.

From Cape CodInterstate 495 north to exit 14A onto Route 1 north. Follow Route 1 north approximately four miles to Gillette Stadium.

From maIne; new hampshIreInterstate 95 south to exit 9 onto Route 1 south. Follow Route 1 south approximately three miles to Gillette Stadium.

From Central/western mass; northern ConneCtICut; Vermont; upstate new YorkInterstate 90 east (Massachusetts Turnpike) to Route 495 south; exit 14A onto Route 1 north. Follow Route 1 north approximately four miles to Gillette Stadium.

HElpFUl INFORMATION

Someone acting un-patriotic?Notify the nearest event staff member or send an anonymous text message to 78247

describing the issue and location of the incident. Begin all text messages with the word “conduct” and make sure to include the exact location (section, row, & seat).

Questions? Comments? Contact: [email protected] 3

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HIGHlIGHTSplaYoFF tICket prIorItYPatriots Season Ticket Holders have been treated to 13 home playoff games in the past 16 seasons. Season Ticket Holders are offered the opportunity to purchase their season seats for all playoff games hosted at Gillette Stadium.

pass It on programTenured Season Ticket Holders can transfer their accounts for FREE to family or friends who have historically shared their account. Submit online at Patriots.com/passiton or use the form enclosed in your ticket package.

exClusIVe pre-sale aCCess to gIllette stadIum eVentsPriority ticket access to the hottest concerts and events at Gillette Stadium before they go on sale to the general public.

20% proshop dIsCount onlIneReceive 20% off your entire purchase when you shop at www.PatriotsProShop.com by logging into your Special Access account (Code: STH2011).

SEASON TIcKET HOlDER AMENITIES

For more details on your amenities, visit www.patriots.com/STHamenities

TIcKET AccESS

• Playoff Ticket Priority

• Patriots Ticket Exchange

• Additional Playoff Ticket Option

• Pass It On Program

• Special Patriots Ticket Pre-Sales

pATRIOTS EVENTS

• Draft Preview Party

• Draft Party

• Away Game Viewing

• Sneak Peak In-Stadium Practice

• Other Special Events

INSIDER INFORMATION

• “Special Access” E-mails

• Coach’s Corner Weekly Videos

• Gillette Stadium Concert Pre-Sales

• Advance Notification of Special Events

• Access to New Exhibits at the Hall

• Fan Guide

DIScOUNTS

• 20% ProShop Discount Online

• 15% ProShop Discount In-Store

• $10 off Annual Subscription to PFW

• 15% In-Season Discount at CBS Scene

• Discounts from Patriots Partners

GIFTS AND REcOGNITION

• Membership Card, Pin and Lanyard

• On-Site Recognition and Rewards

• Exclusive Patriots Gifts

Our Special Access newsletter and e-mails update Season Ticket Holders on exclusive Patriots team events, special amenities and important need-to-know information.

Make sure we have your current e-mail address. Visit www.patriots.com/ticketexchange and click on “Edit Profile” to update your contact information.

If your e-mail address is up-to-date and you are still not receiving Special Access e-mails, please notify us at [email protected].

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Thank you for being a Patriots Season Ticket Holder. Below is infor-mation about important policies and programs. We encourage all Season Ticket Holders to review this information, especially new Season Ticket Holders for 2011. As always, if you have any questions about your season tickets or any of the information below, do not hesitate to contact the ticket office.

dIsClaImerAll season ticket sales are final and no refunds or exchanges will be made. Season ticket accounts cannot be transferred or split, except as specifi-cally permitted in limited circumstances under the “Pass It On Transfer Program” described on this page. The Patriots suggest that Season Ticket Holders detach the proper ticket for the game they are attending and leave remaining tickets at home. Please carefully read the disclaimer on the back of your tickets. Tickets obtained from sources other than the New England Patriots or Ticketmaster may be tickets that have been reported lost or stolen, have been revoked by the Patriots, or have been illegally resold or counterfeited, and in such cases will not be honored. Season tickets are revocable licenses that may be revoked by the Patriots in their sole discretion, and that do not confer any ownership or leasehold rights. Please see the back of your tickets for additional terms and conditions. Use of tickets for advertising or promotional purposes (or other commercial use, such as contests or sweepstakes) is prohibited without the Patriots’ written consent.Important Note: Dates and times of games, as well as opponents, are subject to change by the NFL in its sole discretion or as a result of other events beyond the NFL’s control. If any game is cancelled and not replayed, the sole and exclusive remedy is a refund in accordance with league policies.

season tICket aCCount address ChangesFor our records and your protection, all address changes must be submitted in writing and accompanied by a photocopy of the Season Ticket Holder of record’s government-issued photo ID and a copy of a document showing the Season Ticket Holder of record’s name and new address [note: the identification must be that of the Season Ticket Holder of record]. On company accounts, address changes and changes in contact name must be on company letterhead and include the new address or contact person, as applicable. It must be signed by an officer of the company and include his/her business card showing his/her title.

season tICket holder oF reCordThe Patriots will conduct season ticket transactions including, without limitation, seat additions, deletions and changes of address, with the Season Ticket Holder of record only. The Season Ticket Holder of record is the name or entity that appears on the first account identification line of the season ticket account. The Patriots retain the exclusive right to settle, in their sole discretion, any and all disputes concerning the identity of the Season Ticket Holder of record. Season Ticket Holders will be liable for any losses or damages caused by prohibited conduct, including liability to the Patriots, for any unauthorized use of tickets for advertising or promotional purposes.

replaCement tICket polICYIf a ticket can be replaced, it must be done in the manner specified below. Only the Season Ticket Holder of record, with proper identification (driver’s license, passport, or state identification card) can obtain replacement tickets. A $10.00 non-refundable processing fee will be charged at the time of replacement. In the case of a stolen ticket(s), a police report must be filed with the agency hav-ing jurisdiction where the theft occurred. A copy of the police report must be presented to the Gillette Stadium Ticket Office prior to a replacement ticket(s) being issued.

patrIots tICket exChange (see enclosed brochure in your ticket packge)Season Ticket Holders who cannot attend a regular season home game may post their tickets on Patriots Ticket Exchange for sale to other Season Ticket Holders and waiting list members at face value. Under this service, the selling ticket holder will receive face value for their tickets and will not be held responsible for the conduct of individuals who purchase tickets through Patriots Ticket Exchange. However, the purchaser of the tickets will be responsible for the use and conduct of the patron who attends the game and will be subject to all stadium rules and regulations in connection with the ticket and its use. Patriots Ticket Exchange is not available for preseason games. Please visit Patriots.com and click on “Tickets” to post your tickets or to learn more about Patriots Ticket Exchange.

patrIots pass It on transFer programThe Pass It On Transfer Program provides individual Season Ticket Holders the opportunity to transfer their seats to one or more immediate family members for FREE. Requests for transferring accounts will be accepted from September 1 through December 31, 2011. For more information or to request an application, please e-mail us at [email protected].

plaYoFF tICket optIonSeason Ticket Holders in good standing will be given the option to purchase seats for any 2011 season playoff game hosted by the Patriots at Gillette Stadium. The Patriots will provide instructions relating to the purchase of playoff tickets if it appears likely that the Patriots will be eligible for postseason play. If the Patriots are fortunate enough to advance to the Super Bowl, tickets will be made avail-able to Season Ticket Holders through a lottery. This policy will be at the Patriots’ sole discretion.

season tICket renewalsThe purchase of season tickets for 2011 does not entitle a Season Ticket Holder to purchase season tickets in any subsequent year. Season ticket sales in future seasons are subject to any changes, limitations and/or deadlines that the Patriots may adopt. Without in any way limiting its rights, the Patriots organization expressly reserves the right to:

• changeseasonticketpoliciesandpricesatanytimeandforanyreason;• applychangesdifferentlytodifferentpersonsorentities,includingwithout

limitation persons who are engaged in reselling tickets (whether licensed to do so or not);

• chargeanadministrativefeeinconnectionwithanyapprovedcorrectionorchange to Season Ticket Holder account information;

• refusetosellfutureseasonticketstoanyindividualorentity,including,butnot limited to, individuals or entities who:

a) fail to comply with any applicable payment deadline or other condition or restriction, whether in effect at present or in the future;

b) resell tickets to third parties (whether licensed to do so or not);c) engage in a dispute relating to the identity of the Season Ticket Holder

of record;d) engage in improper conduct including, but not limited to, possessing

any of the prohibited items or engaging in any of the prohibited conduct described in this guide or on the ticket(s);

e) permit use of their tickets(s) by an individual who engages in improper conduct including, but not limited to, possessing any of the prohibited items or engaging in any of the prohibited conduct described in this guide or on the ticket(s). This restriction applies to all Season Ticket Holders, including authorized ticket agents.

TIcKET OFFIcE INFORMATION

The Gillette Stadium ticket office is located just outside the Patriot Place Plaza Gate. Regular business hours are 9:00 a.m. to 5:00 p.m. Monday through Friday. On game days, the ticket office opens four hours prior to kick-off and closes at the end of the second quarter. Ticket booths are also located inside the stadium on the main and upper concourses at the 50-yard line for your convenience. Please feel free to contact the ticket office at:

Gillette Stadium ticket OfficeOne Patriot Place, Foxborough, MA 02035-1388

Phone: 508-543-1776 E-mail: [email protected]

SEASON TICKET POLICIES AND PROGRAMS


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TICKET RESALE

The unlawful resale of tickets to third parties, including by Internet auction or on stadium property, is prohibited. The Patriots reserve the right to refuse the sale of future season tickets to any individual or entity that resells tickets to third parties (whether licensed to do so or not), except as such sales are permitted pursuant to the Patriots Ticket Exchange program (see page 4).

WILL CALL

Will Call, for the pickup of pre-ordered tickets, is located at the Gillette Stadium Ticket Office and is open on game days four hours prior to kickoff until the end of the second quarter. Please note that for your protection tickets can only be released to the person whose name appears on the Will Call ticket envelope. Photo identification is required. Also, patrons are required to pick up all tickets left at Will Call and are not permitted to leave tickets for another party to pick up. If you have any questions about the Will Call procedure, please do not hesitate to contact the ticket office at 508-543-1776.

INDIVIDUAL GAME TICKETS

A limited number of individual game tickets go on sale for each home game. For ticket availability, please visit www.ticketmaster.com or call Ticketmaster at 800-745-3000.

FLEX SCHEDULING

The NFL utilizes “flexible scheduling” in Weeks 11-17 of the NFL sea-son. Flex scheduling will ensure quality matchups in all NFL Sunday time slots in those weeks and give teams a chance to play their way onto primetime and into the late-afternoon 4:15 p.m. time slot on CBS and FOX. Please check Patriots.com within 12 days of any Week 11-17 game to determine if there has been a scheduling change.

AWAY GAMES

The Patriots have an exciting away game schedule in 2011. Fans interested in attending road games during the 2011 season are encouraged to purchase tickets through our opponents’ ticket offices. The numbers to call to request ticket availability are:

opponent date oF game telephone

Miami Dolphins ................09/12/11 ...............888-346-7849

Buffalo Bills ......................09/25/11 ...............877-228-4257

Oakland Raiders ...............10/02/11 ...............800-724-3377

Pittsburgh Steelers ...........10/30/11 ...............412-323-1200

New York Jets .................11/13/11 ...............973-549-4600

Philadelphia Eagles ..........11/27/11 ...............215-463-5500

Washington Redskins .......12/11/11 ...............301-276-6050

Denver Broncos ................12/18/11 ...............720-258-3333

SEASON TICKET WAIT LIST

Members of the Patriots Season Ticket wait list receive many of the amenities enjoyed by Season Ticket Holders, including the opportunity to purchase single-game tickets, exclusive event invites and concert presale offers. To register for the list, visit Patriots.com/thelist.

TICKET TERMS AND CONDITIONS

Game tickets are revocable licenses and can be revoked at any time and for any reason. Tickets that are lost, stolen or rendered void cannot be replaced and are non-refundable. Tickets obtained from sources other than the New England Patriots or Ticketmaster may be tickets that have been reported lost, stolen, revoked by the Patriots, or illegally resold or counterfeited, and in such cases will not be honored. Please see the back of your tickets for additional terms and conditions.


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AND pOlIcIES

STADIUM ENTRY

Stadium gates typically open two hours prior to kickoff. Please allow plenty of time for the entrance procedures. Everyone who seeks admission into the stadium must have a valid ticket for the game (including infants and small children) and must consent to a search of his or her person and anything that he or she is carrying. Individual game tickets and season tickets are revocable licenses, and nothing contained herein limits the right of the Patriots to revoke such licens-es at any time and for any reason, at the Patriots’ sole discretion.

Fans can choose to enter one of three gates at Gillette Stadium (see map on page 14).

•TheBankofAmericaGate—located in thenorthwestcornerof the stadium.

•ThePatriotPlaceGate—locatedonthenorthendofthestadium.•TheuBid.comGate— located in thesouthwestcornerof the

stadium.

BEHAVIOR POLICY

The Patriots strictly prohibit and will not tolerate the following behav-ior, which is cause for ejection without ticket refund and subject to the loss of season ticket privileges:

a) selling or otherwise distributing any alcoholic beverages, drugs or intoxicants,

b) entering the playing field,c) engaging in rowdy, profane, abusive, inconsiderate, drunken, or

other inappropriate behavior,d) reselling or auctioning of tickets to third parties (online or oth-

erwise), e) causing property damage, orf) loitering in the aisles.

These actions may also be cause for arrest and prosecution. Please see the Fan Code of Conduct on page 8.

RE-ENTRY POLICY

Persons leaving Gillette Stadium will not be allowed to re-enter.

PATRON SCREENING AND PROHIBITED ITEMS

Gillette Stadium and all agencies that work to provide visitors with a safe environment ask that you cooperate fully with staff and arrive at the gates in ample time prior to the game (at least 60 minutes before kickoff). Everyone who seeks admission into Gillette Stadium must have a valid ticket for the game (including small children and infants) and must consent to a search of their person and anything they are carry-ing. Failure to consent to such a search will result in denial of entry into the stadium.

By entering Gillette Stadium, the ticket holder thereby waives any claims against the NFL, MLS, New England Patriots, New England Revolution, other participating clubs, performers and promoters and any of their affiliates and agents.

Individuals in possession of a prohibited item(s) may be denied admission to the stadium, ejected or arrested and prosecuted, and may forfeit the privileges of the Season Ticket Holder of record.

Prohibited items that are discovered in the stadium will be confis-cated. Gillette Stadium and its affiliated clubs, and its agents and affiliated entities are not responsible for injuries sustained in, on, or around the stadium.

prohIBIted Items:Any item deemed inappropriate by stadium management will not be allowed into the stadium, including, but not limited to:

•Anyalcoholicbeverages.•Weaponsofanykind[includingknives].• Food or beverages [unless the individual is in possession of

a letter signed by Mark Briggs, Chief Operating Officer of TeamOps LLC].

•Illegaldrugsorsubstances.•Coolersorcontainers,includingcansandbottles.•Umbrellas.•Fireworksorpyrotechnics.•Animals, except service animals assisting those with disabilities.•Strollersorbabyseats.•Foldingand/orstandalonechairs.•Noisemakers,bullhornsorairhorns.•Heliumballoonsorbeachballs.•Bagslargerthan14”x12”x10”(seebelow).

The following items are subject to inspection prior to being allowed into the stadium:

•Bags:Onlysmallbags(nolargerthan14”x12”x10”)andplas-tic bags carrying purchases made at the stadium ProShop.

•Chairs/Seats:Onlychairsapprovedforpersonswithaccessibilityissues will be allowed into the stadium.

•Cameras:Stillcamerasonly.Allvideocamerasareprohibited.Detachable lenses on still cameras may be detached during inspection.

• Small Electronics: Items such as cell phones, personal digitalassistants, small transistor radios, small TV monitors, audio recording equipment, etc. will be allowed into the stadium but may have to be turned on during inspection.

•SeatCushions•Binoculars•SmallFlags:Flagswithpoleslessthantwofeetinlengthwillbe

allowed into the stadium after inspection.• Banners: Banners may be prohibited due to size or message

content (see below).

Gillette Stadium takes great pride in being your host on game days and providing a safe, enjoyable experience for you upon each of your visits. Below is important information about stadium policies and procedures. If after

reading this you have any questions about attending a Patriots game at Gillette Stadium, do not hesitate to contact us at 508-543-8200. Please be sure to read our Fan Code of Conduct on page 8.


BANNER POLICY

To maintain our family atmosphere, stadium management reserves the right to approve all banners. In addition, stadium management reserves the right to prohibit banners due to space availability, banner size, interference with other fans or message content.

RADIO AND TV POLICY

Small portable radios or televisions are allowed as long as they are used with an earpiece or headphones.

ALCOHOL POLICY

Fans who consume alcohol are encouraged to drink responsibly. You must be 21 years of age or older to purchase alcohol. Valid driver’s licenses, Massachusetts state identification cards and passports are the only acceptable forms of identification at Gillette Stadium. Duplicate and expired licenses, liquor I.D.s, birth certificates, police badges, or any other forms of identification are not accepted at Gillette Stadium. Each person may purchase no more than two alco-holic beverages at any one time. All alcohol sales will be discontinued in the third quarter. Sales may be discontinued earlier at the discre-tion of stadium management. Questions regarding Gillette Stadium’s alcohol policy can be directed to the guest services booths located on the concourses at midfield.

DESIGNATED DRIVER PROGRAM

To ensure safe transportation to and from Gillette Stadium, please register one person from your group as your “TEAM Designated Driver.” Fans who register as a Designated Driver at Gillette Stadium will receive a complimentary non-alcoholic beverage, a commemora-tive key chain and will be eligible for raffle prizes, which include pre-game field access at Patriots games and autographed memorabilia. Additionally, one designated driver will be selected as the designated driver of the year and will be an honorary captain for the coin toss at the Patriots final home game on January 1, 2012. Look for our Designated Driver booths located at the main entrance gates and at the customer service booths located at midfield on the main and upper concourses. Gillette Stadium and TEAM Coalition, Inc. encour-age everyone to act responsibly by being a designating driver for their friends and family. If you do plan on consuming alcohol at the game, then make sure you have a designated driver.

SMOKING POLICY

Smoking is prohibited except in designated smoking areas on the ramps. Fans who fail to comply with this policy are subject to ejection from the stadium and possible loss of Season Ticket Holder privileges.

NON-ALCOHOL SECTIONS

Sections 225 and 238 are designated as non-alcohol sections. Please respect the wishes of the patrons seated in these two sections and refrain from consuming alcohol in this area.

DISABILITY/ADA ACCOMODATIONS

Gillette Stadium offers a full range of opportunities for fans with dis-abilities. Please see page 8 of this fan guide for more detailed informa-tion or call the Gillette Stadium ADA coordinator at 508-384-9191; TTY 508- 384-4389 and request a copy of our comprehensive access guide.

WHEELCHAIR SEATING

Seats designated as “wheelchair” are for wheelchair use only. Access into these seating areas is reserved for patrons who use wheelchairs and their companions. Patrons using wheelchairs can access these seating areas via the elevators located in the suite entrances or via the public ramps. For more information on ADA services please see page 12 of this fan guide or contact our ADA Coordinator: 508-384-9191; TDD/TTY 508-384-4389 or visit GilletteStadium.com.

LOST AND FOUND

Lost and found items should be taken to one of the guest services booths located at midfield on the east and west sides of the main and upper concourses of the stadium. For information on lost items, please call Gillette Stadium at 508-384-9202.

LOST CHILDREN/TAG-A-KID PROGRAM

Missing children should be reported to the nearest event staff mem-ber. We recommend that families with small children participate in our Tag-A-Kid program. This will allow Gillette Stadium personnel to know the exact location of the child’s seat. Please register your small children at one of our guest services booths located at the 50-yard line of the main and upper concourses. The program is FREE and the child will receive a wristband with his/her seat location on it.

FIRST AID

First aid stations presented by CVS Pharmacy are located at midfield on both the east and west sides of the main and upper concourses of the stadium.

POLICE

Police officers are on duty throughout the stadium and parking lots. Gillette Stadium parking lots are monitored by police for illegal activities. Should you require police assistance, please notify the nearest event staff member or notify a uniformed police officer. In case of emergency, call 911.

ATMs/CREDIT CARDS

Bank of America ATMs are located at midfield on both the east and west sides of the main and upper concourses of the stadium as well as in the 100-level end zones and outside the stadium next to the ticket office and ProShop. Credit cards are also accepted at our ticket office, ProShop, Locker Room retail stores and concession stands. Visa is the preferred credit card of the New England Patriots.

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Someone acting un-patriotic?Notify the nearest event staff member or send an anonymous text message to 78247

describing the issue and location of the incident. Begin all text messages with the word “conduct” and make sure to include the exact location (section, row, & seat).

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FAN cODE OF cONDUcT

•Behaviorthatisunruly,disruptive,orillegalinnature.•Intoxicationorothersignsofalcoholimpairmentthatresultinirre-

sponsible behavior.•Foulorabusivelanguageorobscenegestures.• Interference with the progress of the game (including throwing

objects onto the field).•Failingtofollowinstructionsofstadiumpersonnelorlawenforcement.•Verbalorphysicalharassmentofanyofourguests,includingother

fans, players, coaches or staff.•Smokinginareasotherthanthosedesignatedas“smokingarea.”•ViolatingtheNewEnglandPatriotsticketpolicies.

All event patrons are responsible for their conduct as well as the con-duct of their guests or any other people they allow to use their tickets, both in Gillette Stadium and in any areas outside of Gillette Stadium that are either owned or operated by Gillette Stadium or its affiliates. Stadium staff will promptly intervene to remove patrons, their guests, and other fans whose inappropriate behavior disrupts other patrons. Event patrons and guests who violate these provisions will be subject to ejection without refund and potential loss of ticket privileges for future games. The New England Patriots, Gillette Stadium and the NFL thank you for adhering to our fan code of conduct.

The New England Patriots and Gillette Stadium are committed to creating a safe, comfortable, and enjoyable experience for fans of all ages, both in the stadium and in the parking lots, and are proud to support a league-wide initiative by the National Football League to promote fan code of conduct initiatives designed to enhance the day of game experiences for all fans. All Patriots patrons are expected to take responsibility for their conduct and to make sure they are not doing anything that would negatively impact the enjoyment of others. Fans attending games are required to refrain from the following behaviors:


Gillette Stadium strives to make your visit as safe and efficient as possible. Knowing where to park and how to get there, as well as what other transportation options are available, will improve your experience and that of your fellow fans. Below is information on where to park on game days as well as other important information about parking and transportation at Gillette Stadium. If you have any questions or concerns about parking at Gillette Stadium, do not hesitate to call 508-549-0477 or e-mail [email protected].

pARKING AND TRANSpORTATION

GENERAL PARKING INFORMATION

Parking lots operated by Gillette Stadium and its affiliates open four hours before kickoff, unless otherwise specified. Parking lots will close within two hours after each game unless otherwise specified. Parking lot re-entry is not allowed. Each parking lot is numbered to assist you in identifying your location. In addition, each light pole is numbered and corresponds with the parking lot number.

To provide all visitors with a safe and enjoyable visit to Gillette Stadium, the following parking lot restrictions apply on game days:

•Visitors must be in possession of a valid ticket to that day’sgame to gain access to parking lots.

•Parkinglicenseislimitedsolelytothepurposeofparkingyourvehicle on our property to gain entry to Gillette Stadium. Each paid license entitles the licensee to occupy one parking space.

• Solicitation, commercial or otherwise, by anyone for any pur-pose is expressly prohibited.

•Sale of any food, beverage or other items in Gillette Stadium park-ing lots, either prepaid or walk-up, without obtaining prior written approval of stadium management is expressly prohibited.

•Visitorsmust followthedirectionsgivenby theparkingatten-dants and park within the space they designate for your use.

•Spacescannotbeheldforvehiclesarrivingatalatertime.•Vehiclescannotbepulledintodriveaislesaftertheyareparked.

Failure to abide by these rules and restrictions will result in the imme-diate revocation of the individual’s parking license, the individual will be escorted from the property, the vehicle will be towed at the owner’s expense, and such conduct may result in the loss of Season Ticket Holder privileges.

PUBLIC TRANSPORTATION

Public transportation to Gillette Stadium is available for all home games. For scheduled times please call the Gillette Stadium Information Line at 508-543-3900, the MBTA Information Line at 617-222-3200 or visit MBTA.com.

PEDESTRIAN CROSSING

Fans who park across Route 1 in P10, P11 or satellite locations should only cross Route 1 at one of three designated locations: south flyover, P10 crossing or P1 (see map on page 12). Fans who use the P10 crossing can walk through Patriot Place’s north center and access the Bank of America, uBid.com or Patriot Place Plaza gates.

RETAIL PARKING

Dedicated retail parking lots have been established for customers of Patriot Place who are not attending the game. Parking in these lots is free provided you follow the day of game rules and regulations. Each customer will receive a copy of these rules as they enter these parking lots. Anyone attending a game will still need to park in the general parking lots, even if shopping while on site. To access the stores in the South Marketplace of Patriot Place please use the P9 entrance. To access the stores on the North Marketplace please use the P6 entrance.

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p10 and p11 are alwaYs Your Best optIon For easIest entrY and departure

general parkIng From the north use p2 and p10 (north) Please use Route 1 south (exit 9 off I-95). As you approach the stadium, use the left lane to enter P2 (over the bridge) or stay to the far right to enter P10 north. If you see delays in the left lanes accessing the P2 gate, stay to your right and use P10 north. This will save you time and allow you to park sooner. As always, watch the overhead message boards for the latest traffic conditions.

general parkIng From the south use p11 and p10 (south)Please use Route 1 north (exit 14A off I-495). As you approach the stadium, please stay in the far left lanes to access P11 and P10 south. This will save you time and allow you to park sooner. As always, watch the overhead message boards for the latest traffic conditions. A limited amount of general parking is also available via P7.

dIsaBled parkIngDisabled parking is located in P1 and P7 from the north and south respectively (see map on page 11). Requires govern-ment-issued disabled parking placard.

Bus & rV parkIngBus & RV parking is located in P10 North and P10 South from the north and south respectively (see grounds & parking map on page 12).

lImousIne parkIngLimousine parking is located in P1 and P7 from the north and south respectively (see grounds & parking map on page 12).

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GUEST SERVICES

Gillette Stadium Guest Services is located at midfield on the main and upper concourse levels. These service centers are staffed by trained personnel. The service center dispenses assistive listening receivers and headsets and alternative format materials.

TELEPHONES

An accessible telephone is located on the 100 level at section 136.

ELEVATORS

Public elevators are available for guests with mobility issues. There are two elevators located in each luxury suite entrance (W2,W3,E2,E3).

RAMPS AND ESCALATORS

Code compliant public ramps are available in Gillette Stadium. These ramps are located at the Bank of America, Patriot Place Plaza and uBid.com entrances.

RESTROOMS

All public restrooms are accessible to our patrons with disabilities. Family restrooms are also located on every level of the stadium.

CONCESSION STANDS

Every concession stand and bar is accessible to patrons with disabili-ties. If assistance is required at any of the food service areas, please contact the nearest event staff worker.

SERVICE ANIMALS

Service animals for disabled patrons are allowed. Please contact our ADA Coordinator if any additional accommodations are required.

WHEELCHAIR AND COMPANION SEATING

Gillette Stadium provides wheelchair and companion seating with enhanced sightlines on all levels. Be advised that Gillette Stadium per-sonnel reserve the right to take appropriate legal action against indi-viduals who fraudulently obtain wheelchair and companion seating.

ASSISTIVE LISTENING SYSTEM

Gillette Stadium is equipped with an assistive listening system (ALS). Headsets and receivers are available at no charge at guest services. A deposit will be required. Guests who choose to bring their own headsets and receivers may access the system on a standard FM broadcast.

INTERPRETING SERVICES

Patrons requiring interpreting services should contact our ADA Coordinator at 508-384-9191.

CAPTIONING AND DESCRIPTION

Game description is available through our assistive listening system.

ALTERNATIVE FORMAT MATERIALS

This information is also available at GilletteStadium.com.

TICKET INFORMATION

The fully accessible Gillette Stadium ticket office is open Monday through Friday 9:00 a.m. – 5:00 p.m. Tickets can be purchased in person at the box office or by phone at 508-384-9191.

all fans are welcome at gillette stadium for patriots games. Below, please find important information regarding disability access. If you have any questions, please feel free to contact the gillette stadium ada coordinator:

ADA COORDINATOROne Patriot Place, Foxborough, MA 02035-1388

VOICE: 508-384-9191 TDD/TTY: 508-384-4389 [email protected]

DISAbIlITy AccESS INFORMATION

QUESTIONS, COMMENTS AND SUGGESTIONS

Meeting the needs of our patrons with disabilities at Gillette Stadium is an ongoing commitment. In our quest to continu-ally improve stadium accessibility, we ask that you contact us with your comments, questions and/or suggestions at: 508-384-9191 or [email protected].


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ACCESSIBLE PARKING

all wheelchair and companion seats have enhanced sightlines. these seats are available on all levels.

FROM THE SOuTH: Enter via P7 and follow the signs.FROM THE NORTH: Enter via P1 and follow the signs.

ACCESSIBLE SEATING

please note that accessible parking spaces typically fill within the first

hour of our parking lots opening.


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UppER & MAIN cONcOURSES

PORTABLE FOOD & BEVERAGE STANDS

Located around the concourse, you will find a variety of portable carts serving beverages of

all types, sandwiches fresh from the grill, fresh popped popcorn, barbecue specialties and sea-

sonal items.

(680 plus companion chairs)

Alltheessentials—fresh popped popcorn, cotton candy, peanuts, pretzels, all-beef hot-dogs, nachos, candy,

draft beer, cold drinks, hot chocolate and cof-fee. Papa Gino’s Junior

Ginos pizzas too!

Featuring delicious, gourmet grilled Italian

sausages, smoked Polish sausages and

kosher hot dogs.

All your hickory smoked favorites—BBQribs,

beef brisket, pulled pork and BBQ chicken served with traditional

sauces.

Golden fried delights such as buckets of BBQ or spicy Buffalo wings, chicken tenders and

french fries.

Sizzling sandwiches like certified Angus

Beef hamburgers and cheeseburgers, grilled

cheesesteaks and chicken sandwiches.

Pull up portside for fish and chips, clam strips, deep fried shrimp and

New England clam chowder.

all Gillette Stadium cOnceSSiOn StandS Offer the baSicS: SOda, candy, pOpcOrn, draft beer, peanutS, pretzelS and nachOS.

the maIn ConCourse provides amenities and facilities for people with tickets in the 100 and 200 seating sections.

the upper ConCourse provides amenities and facilities for people with tickets in the 300 seating sections.


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Get the inside scoop directly from the New England patriots

with these other OFFIcIAl patriots Twitter & Facebook

accounts...

@patrIotsdotCom

Be the first to know about breaking news, updates and new content posted to Patriots.com. When Patriots.com posts it, @PATRIOTSdotCOM tweets it!

@patrIotsproshopFaCeBook.Com/patrIotsproshop

Find out about new arrivals, special offers and great dis-counts at the Patriots ProShop.

@thehallFaCeBook.Com/thehallatpatrIotplaCepresentedBYraYtheon

Stay up to speed on all the events, exhibits and the Hall’s Speaker Series featuring your favorite players at The Hall at Patriot Place presented by Raytheon.

@nepaCFaCeBook.Com/nepaC

Keep up with your favorite Patriots alumni via the New England Patriots Alumni Club and hear about their lives beyond football, their community service work and oppor-tunities to meet them in person.

@patrIotsespanolFaCeBook.Com/FootBallpatrIotICo

Get the latest Patriots news and features in Spanish and connect with other Spanish speaking Patriots fans from around the world.

www.FaCeBook.Com/patrIotstodaY

Check out the latest Patriots news and daily videos with Patriots Today’s Lyndsay Petruny and Brian Lowe.

@gIlletteeVentswww.FaCeBook.Com/gIlletteeVents

Be the first to know about concerts and other events at Gillette Stadium.

@patrIotplaCewww.FaCeBook.Com/patrIotplaCe

Find out about upcoming programs and events, special promotions and exclusive offers at Patriot Place.

TWITTER & FACEBOOK

@realpatrIotsThis is the official Twitter account of the New England Patriots. Get news, notes and anecdotes, including behind the scenes photos. You MUST follow @realpatriots if you’re a REAL Patriots fan.

FaCeBook.Com/newenglandpatrIotsLike the Patriots’ official Facebook page and get exclusive content, contests, photos, videos and more. Get Patriots news sent right to your news feed and make sure all your friends know exactly where you stand when it comes to your favorite football team.

PATRIOTS FOOTBALL NETWORK

It’s never been easier for Patriots Nation to connect to Patriots content through a wide range of television, radio and online offer-ings. Get updates, features and breaking news from the writers of Patriots Football Weekly at PFWOnline.com. Stay in the know with everything Patriots related with the Patriots Football Network’s Emmy Award-winning television shows and streaming videos, podcasts and live radio. Not just gameday ... every day ... the Patriots are on. Visit Patriots.com/PFN for a full lineup of Patriots programming.

PATRIOTS.COM

The newly redesigned Patriots.com features the ability to comment on content, more game day stories, official player and team stats, and most importantly, the same focus on providing quality Patriots content on a daily basis. Stay tuned for new feature announcements in the coming months.

KEEp Up wITH EVERyTHINGpATRIOTS RElATED

KE

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Up

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H E

VE

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TH

ING

pA

TR

IOT

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p R E S E A S O NDATE OPPONENT TIME LOCAL / NETWORK

Thurs, Aug. 11 Jacksonville 7:30 p.m. WBZ / Patriots Preseason Net.

Thurs, Aug. 18 at Tampa Bay 7:30 p.m. WBZ / Patriots Preseason Net.

Sat, Aug. 27 at Detroit 8:00 p.m. WBZ / CBS

Thurs, Sept. 1 New York Giants 7:30 p.m. WBZ / Patriots Preseason Net.

R E G U l A R S E A S O NDATE OPPONENT TIME LOCAL / NETWORK

Mon, Sept. 12 at Miami 7:00 p.m. WCVB / ESPN

Sun, Sept. 18 San Diego 4:15 p.m. WBZ / CBS

Sun, Sept. 25 at Buffalo 1:00 p.m. WBZ / CBS

Sun, Oct. 2 at Oakland 4:15 p.m. WBZ / CBS

Sun, Oct. 9 New York Jets 4:15 p.m. WBZ / CBS

Sun, Oct. 16 Dallas 4:15 p.m. WFXT / FOX

Sun, Oct. 23 BYE WEEK

Sun, Oct. 30 at Pittsburgh 4:15 p.m. WBZ / CBS

Sun, Nov. 6 New York Giants 4:15 p.m. WFXT / FOX

Sun, Nov. 13 at New York Jets 8:20 p.m. WHDH / NBC

Mon, Nov. 21 Kansas City 8:30 p.m. WCVB / ESPN

Sun, Nov. 27 at Philadelphia 4:15 p.m. WBZ / CBS*

Sun, Dec. 4 Indianapolis 8:20 p.m. WHDH / NBC*

Sun, Dec. 11 at Washington 1:00 p.m. WBZ / CBS*

Sun, Dec. 18 at Denver 4:15 p.m. WBZ / CBS*

Sat, Dec. 24 Miami 1:00 p.m. WBZ / CBS

Sun, Jan. 1 Buffalo 1:00 p.m. WBZ / CBS** game time and network subject to possible flexible scheduling adjustment.

S E A S O N S c H E D U l E

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