STEPATHLON FAQS 2014: Logging In

1. Forgot Password/Password reset email - not received/Trouble logging in. - The welcome email with your username and password might have gone to

your Junk folder. If this is not the case, please make use of the Forgot Password function on the Home Page. By clicking on this, a password reset link will be sent to the email address with which you signed up for Stepathlon

BUDD-E Pedometer

1. How do I wear my Stepathlon BUDDE? - The Stepathlon BUDD-E can be worn on your hip using the clip, around your neck using the lanyard, carried in your pocket or carried in your bag. We recommend that it is worn on your hip to get the most accurate reading.

2. When do I wear my Stepathlon BUDD-E? - Your Stepathlon BUDD-E can be worn almost anytime. Whilst walking, running and participating in sports. Do not wear the Stepathlon BUDD-E while swimming or bathing, as it is not waterproof.

3. How does my Stepathlon BUDD-E work? - The Stepathlon BUDDE is sleeker, slimmer and smarter. Its 3D smart sensor uses the same motion sensing technology that is being used in latest smart phones and gaming devices. It senses motion in all directions, giving the most accurate step count.

4. I do other physical activity am I rewarded for these? - Yes, you get rewarded for movement whether it is playing most sports (e.g. tennis, golf, cricket, squash, hockey, badminton, football) or even dancing! Stepathlon also rewards Stepathletes for swimming, cycling, gym and yoga, these steps are based on the meters you have swum, kilometres you have cycled or the time you have spent in the gym or doing yoga - using Stepathlons conversion formulas.

5. What are the current formulas for other activities? - The conversion formula for swimming: 500 meters = 2735 Steps - The conversion formula for cycling: 1 Kilometre = 313 Steps

- The conversion formula for yoga: 60 Minutes = 4371 Steps - The conversion formula for gym: 60 Minutes =7867 Steps 6. I think there is a problem with my BUDD-E pedometer display, what should

I do? - First you can try pressing the factory reset button, which is the tiny hole at the back of the pedometer. If that doesnt work, please speak to your Company Coordinator and should it prove faulty we will replace it for you.

7. Where can I purchase a replacement BUDD-E pedometer? - Please click on the link and follow the instructions: For India based Stepathletes - http://www.ccavenue.com/shopzone/custcart/sendtocart.jsp?M_inf22935_22935,SLPL-Budd-E,http://event.stepathlon.com For Australia Based Stepathletes - https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=JPNFSKMANE836 For Stepathletes from Singapore https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=NMF3KT22U6FB2 For Stepathletes from rest of the World - https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=VH93E6YNSW8VA

8. How do I reset my BUDD-E pedometer? - Hold down the button next to the display screen until it shows 0 (zero). 9. Should I reset my BUDD-E pedometer every day? - Yes, you should reset your pedometer as soon as you wake up every

morning. 10. Why cant I see the numbers on the screen all the time? - To save the battery, the pedometer goes to sleep. It will show the numbers

upon detection of any movement. 11. My BUDD-E pedometer is clocking up added steps during travelling, what

should I do?

- Your Stepathlon BUDD-E uses 3D accelerometer technology. A 3D accelerometer captures movement and is the same motion sensing technology you find in smartphones. It picks up sudden acceleration, so it will give you a few steps while you are in a motor vehicle/train/bus (especially on a bumpy road). To tackle this problem, this year we have introduced the PAUSE function. Use this when travelling in any vehicle and dont forget to take it off the PAUSE function thereafter.

12. How do I use the pause function? - You can press the button next to the screen. - Once the pedometer flashes PAUSE on the screen, press the button again to confirm. - To de-activate the PAUSE function, press the button next to the screen to activate the display on the screen. Once the display is active, press the button again to de-activate the PAUSE function.

13. How do I change my BUDD-E pedometer battery? - Using a coin, twist the slot towards the left, as per the indication marks and open the cover. - Make sure the positive side (+) of the CR 2032 battery faces the upward direction. - Press the battery to fix in the slot provided. - Make sure the slots of the battery cover coincide with the base grooves, for the cover to fit in perfectly. - Using a coin, twist the slot in a clock-wise direction so the indication marks match perfectly and the battery cover is locked.

14. Can I use my own activity tracker during Stepathlon? - No. In order for step counts to be fair, everyone needs to be using the same device. We cannot account for any other device that we have not tested and trialled.

Step Entry

1. How do I enter my step count? - Your daily step count is to be entered into the Stepathlon Course Website,

which can be accessed from www.stepathlon.com or via the Stepathlon Mobile App. Ensure that your Stepathlon BUDDE is reset every day. If you are unable to enter your steps for any reason, simply write them down, and you can enter them the next time you log in using the Missed Steps function on the Stepathlon Course Website.

2. What happens when I enter my steps? - Your steps are added to your team's total. The total steps taken by a team

are converted to kilometres and plotted on Stepathlon's map of the 'virtual world'. As more steps are taken, teams advance. You can also see your teams position on the Leader Board in which all teams are ranked based on total distance travelled.

3. When should I enter my Steps? - We suggest you enter your steps before going to sleep every day or next day

morning via the Missed Steps panel. 4. What should I do if I submit an incorrect step entry? - We suggest that you adjust the difference in your next step entry. 5. When can I start entering my steps? - You can submit your first step entry on the day that the race starts, which is

3rd September 2014. 6. Can I enter a step value for multiple days? - If you have not submitted previous days entries, you can visit the Missed

Steps panel on the home screen to submit step counts for multiple days. 7. What does it mean if you get a Speed Check? - You have entered a high step count. When submitting your explanation,

please account for precise details i.e. details of activity, distance and time spent taking part in activity and what you did differently to achieve a high walking step count during your normal day. The following applies: - Steps: XXX steps - Cycling: XXX kms - Swimming: XXX metres - Yoga: XXX mins

- Gym: XXX mins (ensure that time spent on the treadmill, step machine, cross-trainer/ elliptical, aerobics, Zumba or any other cardio activity is not included in your Gym time allocation as the pedometer can count these steps instead).

8. What happens when my entry for the Speed Check gets rejected? - You will have a second chance to visit the Missed Steps panel and enter your steps for the correct date with a detailed explanation. Should this Speed Check be rejected again by our experts, the Stepathlete will receive the Race Average.

9. Wondering what to do if youre ill/injured/absent for part of the challenge? - On the step entry panel you can select the option that you were sick or travelling on that day. You will then be granted your event average.

10. I'm going on holidays, what should I do? - Take your pedometer with you and participate in the race from wherever you are. Stepathlon is for anyone, anywhere, anytime. Ensure that you note down each days step counts and enter these when possible.

11. If Im unable to access the internet for a few days, will I be able to enter my steps retrospectively? - You can enter these steps by visiting Missed Steps panel.

12. What constitutes cheating? - Entering incorrect steps is cheating. - Reporting that you were sick when you were not is cheating. - Any other activity other than wearing your own pedometer and counting your own hard earned steps is cheating.

My Profile

1. How do I update my profile picture? - You can update your profile image by going to the "My Profile" tab and clicking on Edit Picture, and you will be directed to the appropriate page.

2. How do I add or change my team profile picture? - You can update your team profile picture only if you are a team captain. You can click on the "My Team Profile" tab and click on Edit Profile, and you will be directed to the appropriate page.

3. How can I change my team name?

- Only team captains can edit/change team names. You can click on "My Team Profile" tab and click on Edit Profile, and you will be directed to the appropriate page.

4. What is public & private profile? - If your profile has been set to public, this means that other participants will be able to view your: - Personal Best - Your rank - The origin of your team - Your contributions - Your interests - Your top 6 images/ videos/ blogs

5. How do I change the privacy settings on my profile? - Each Stepathlete can change their privacy settings by going to Edit Profile. Community Page

1. What are Stepoints? - By taking part in all contests, challenges and activities you can earn points.

Throughout the 100 Day Race there will be various activities for you to take part in all over the Course Site which includes: - Answering multiple Quizathons & Location Quizzes - Downloading Fitspirations - Uploading Stepepedia - Engaging with other participants - Simply utilising various functions of the Course Site

Accumulate points as you journey through the 100 day race. There will be three different tiers based on points accumulated by Stepathletes. Should you fall into any of the 3 tiers, you will stand a chance to win awesome prizes.

2. What are file formats allowed for photos & videos? - The photos need to be in JPEG format at a max of 3MB. - The videos need to be in FLV, MOV, MP4 format at a max of 5MB.

3. How does the Quizathon work? - Throughout the 100 Day Race there will be one Quiz to take per day, you

cannot take the same Quiz more than once. Each Quiz consists of 3 questions and if you get all 3 questions correct, you earn 5 Stepoints.

Stepacks and Delivery

1. When will teams receive their Stepacks? - Please consult your Company Coordinator regarding delivery dates of your Stepacks.

Cycling, Swimming & Other activities

1. What are the step conversions for swimming and cycling? - The conversion formula for swimming: 500 meters = 2735 Steps - The conversion formula for cycling: 1 Kilometre =313 Steps 2. Do you offer step conversions for other activities? - The conversion formula for Yoga: 60 Minutes = 4371 Steps - The conversion formula for Gym: 60 Minutes =7867 Steps 3. Are there other ways to enter a step count? - Yes. We have a Mobile App. For Apple it can be downloaded at iTunes and for

Android at the Google Play Store. 4. Should I wear my BUDD-E pedometer when cycling? - No, just measure the kilometres travelled. 5. Should I wear my BUDD-E pedometer when swimming? - The pedometer is NOT water-proof, ensure that you do not wear it whilst

swimming. Count how many metres there are in one lap and multiply this by the number of laps you complete.

Leaderboard Page

1. How is the Leaderboard ranked? - Leaderboard rankings are calculated on the basis of distance travelled. The team with the maximum distance is ranked higher on the Leaderboard.

2. Can I see other teams progress? - On the Leaderboard there is an option to track teams. You can then select an option to view a Leaderboard with your tracked teams only. You will also be able to see these tracked teams on the map on by clicking on the team will take you to their team profile page.

3. What are Mini Leagues? - Use Mini Leagues to individually challenge any other participant(s) in the 100 Day Race. They allow you to create a custom leader board with other participants and see how you compare for some friendly competition.

4. How do I create a Team Mini League? - Go to the Team Mini League tab, you can find this in the Leaderboard section of the Course Site. - Name your Team Mini League. - Add your team to the Team Mini League. - Search for and add teams you wish to see and follow in your Team Mini League. - To share, click the URL that now appears at the top. - This opens an editable email template containing the URL that you can send to your friends/colleagues (you need to know their email addresses) to them know who theyre now up against. - You can create and save as many Team Mini Leagues as you like.

5. How do I create an Individual Mini League? - Go to the Individual Mini League tab, you can find this in the Leaderboard section of the Course Site. - Name your Individual Mini League. - Invite others to join your Individual Mini League by clicking the add members button on the right. - Either enter the email address/es of those you want to challenge or search for them by name in the search for opponents tool on the right (they will only appear in the search if they have set their share this page setting to public on their Trophy tab of the Course Site). - Your chosen opponents will receive an email invite to join your Individual Mini League. - Once theyve accepted your invitation, they will appear in your league list. - You can create and save as many Individual Mini Leagues as you like.

Statistics Page 1. Are my stats calculated in real time? - Yes, your stats are calculated in real time. All your activities entered are

displayed on the statistics page 2. Can I print a copy of my statistics graph? - Yes. You can download and print a PDF version by clicking on the PDF icon at

the bottom of the page. 3. Can I export my statistics into excel? - No. You can download a PDF version of your statistics, but you are not able to

export them into excel. 4. Can others see my stats? - No, your stats are only visible to you. 5. Can I see my teams stats? - Yes, you can see your teams stats. The stats reflect the entire teams effort. 6. What are My Rewards and how does one achieve them? - My Rewards is a show case of all the badges, certificates and trophies you

have achieved. Badges are rewarded for being active physically and online by engaging in the many activities throughout the 100 Day Race. - Certificates are rewarded for reaching various physical milestones as well as contributing and sharing online. - Trophies are rewarded to those who have been very active and have mastered certain activities. - Visit the Statistics page and click on each to view the criteria to obtain these rewards.

7. Can I download Badges, Certificates and Trophies? - Certificates can be downloaded and printed.

8. Can I share my Badges, Certificates and Trophies? - Yes, they can be shared on Facebook and Twitter.

My Health Page:

1. What is the My Health page? - The My Health page is where you will find all the tailored information, articles and advice on the topics which you selected are of interest to you. It is also the page through which you can access the Step Assess portal. Underneath the For Me bar you will find Experts Speak, every week there will be new articles on various aspects of health, wellness and fitness by those who know best. The Ask Shane portal allows you to submit a question to Shane regarding any matter of your health and wellness. Fitspiration can be found to the left of this My Health page where there will be weekly inspiration in the form of pin-ups for you to download (and therefore earn points) and adhere to, whether it be an exercise program, a meal plan, a work-out schedule or inspiration. Below that is a Food for Thought portal. We encourage Stepathletes to have a look at what they can learn by simply submitting their everyday dietary products while we swap them for something more nutritious or healthy. Get Moving, found beneath Food for Thought is 100 Movement Tips for 100 Days. These punchy one liners are tips and advice that will get you motivated to turn your sedentary lifestyle into an active one simply by making the small everyday changes and in turn, keep moving.

Step Assess:

1. What is Step Assess? - Step Assess is a scientifically designed tool to help you better understand and improve your physical and mental health. Complete your Step Assess by rating yourself on key parameters. You can review your parameters as frequently as you like. To select the metrics that you will track please visit the My Profile page.

Location Page

1. Why does my location show as Vina del Mar when I am in some other city? - Stepathlon is a virtual race around the world; 30 countries and 7 continents. While you may be physically based in Sydney, Singapore or Mumbai for example, all Stepathletes start their race from Vina del Mar.

2. Will I know the number of steps needed to get to the next destination or the end of the course? - You will not know the number of steps required to get to the next destination but there is a progress bar on the My Location page which will assist you in determining your position reference to the next destination. You will find a bar which measures and indicates the percentage of distance remaining as well as covered to your next destination.

View Map 1. How do I track other teams on the Location Map page of the Stepathlon

Course Site? - You can track how your colleagues or other teams are performing by going to the Leader Board page, clicking on the tab that says Follow Teams and selecting the teams you want to follow. You can follow up to 9 teams. If you then go back to the Location Map page you will be able to see the teams you have selected on the map.

2. What are Teams Around Me? - This function allows you to see the 3 teams immediately behind you and the 3 teams ahead of you.

Mobile App

1. Where can I download the Stepathlon Mobile App? - The Stepathlon Mobile App is available for the iOS and Android platforms, and you can download these from iTunes and the Play Store respectively.

2. What features does the Mobile App offer? - Input your daily step count as recorded by your pedometer, and also convert

other activities such as cycling, swimming, gym and yoga into steps, using Stepathlons conversion formula. - Track your stats through the Statistics page