faqs - al-taqwa collegeal-taqwa.vic.edu.au/wp-content/uploads/2018/11/2019-laptop-info.pdf · 3.1...

FAQs

1. When will my child receive the laptop? During term 1 if the laptop is purchased by the deadline.

2. Can we provide our own software/programs?

No. All software and running systems will be provided by the College, including MicrosoftOffice365,SophosAntivirus,AdobeCreativeCloud(Creativesoftwaresuchasphotoshop,Illustrator,etc),Educationperfect(Digitaleducationresourcesplatform),Schoolbox(Virtuallearningenvironment),Clickview(Videolearningapplication).

3. Can we purchase the exact model and provide it to the College for our child to use? No. All laptops are to be purchased from CompNow.

4. Are students able to share laptops?

No, each student must have their own laptop? 5. What happens if we do not wish to purchase a laptop, will my child be taught

the same curriculum? It is our policy and a condition of enrolment that all students participate in this program. If a family does not wish to participate then the student will be debarred from the College.

6. If I purchase a laptop and subsequently leave the College prior to receiving the

laptop during Term 1, will I receive a full refund? No, you will have purchased the laptop directly with CompNow.

7. What happens if the laptop gets damaged? Depending on the extent and nature of the damage, the laptop may be covered under warranty. If not, parents must pay for the annual insurance excess of $150 for repairs or the full price for a complete replacement. All damages will be assessed by the manufacturer. Insurance excess is $150 per annum for the first claim. Subsequent claims will be charged at the full repair price. If available a loan tablet will be provided to your child.

8. What will the laptop be used for?

Generally, students will be able to complete tasks (research, access online eBooks, and complete writing tasks).

9. Who do we contact if we are having issues with the laptop at home?

You must contact Dell Directly with any issues. The College IT Department may be sought during school hours for initial assessment.

10. Will the College be providing a rebate? Yes, once you have paid for the laptop, you can bring your receipt to the IT Department and a total of $400 will be credited to your child’s school fees.

11. Do we receive the $400 voucher if paying in instalments? Yes, the voucher will be available once the receipt is given to the ID Department. Vouchers are only available to the 2019 Year 7 students and new families to Al-Taqwa College in 2019.

/Volumes/adm$/MARKETING/LaptopRollOut/2018/LaptopPolicy-studentpurchase.docx

Al-Taqwa College Student Laptop Policy

1 Purpose The laptop is required as a tool to assist student learning through eBooks both at the College and at home.

2 Ownership 2.1 The student MUST bring the laptop to the College FULLY CHARGED every day. Chargers

should be left at home. 2.2 All material on the laptop is subject to review by College staff. 3 Damage or Loss 3.1 All laptops and batteries are covered by a manufacturer’s warranty for 3 years and 1 year

respectively. The warranty covers manufacturer’s defects and normal use of the laptop. It does not cover negligence, abuse, malicious or accidental damage, eg cracked screens are not covered under warranty. The warranty does not cover the laptop’s carry case.

3.2 Any problems, vandalism, damage loss or theft of the laptop must be reported immediately to the insurance provider via the College IT Department.

3.3 In the case of a suspected theft a police report must be made by the family and an event number provided to the College.

3.4 In the case of accidental damage a witnessed statutory declaration signed by the parent/guardian should be provided and a report must be completed by the student.

3.5 Students will be required to replace lost or damaged items. 3.6 Software issues may be initially dealt with by the College’s IT department, if they are

unable to assist then the matter must be forwarded to the insurance provider. 3.7 Insurance excess is $150 per year for the first claim. Subsequent claims in the same year,

will be charged at the full repair price.

4 Standard Laptop Care The student is responsible for: 4.1 taking care of the laptop in accordance with College guidelines. 4.2 adhering to the Student Hybrid Tablet/Laptop Handbook. 4.3 backing up data securely and regularly. 5 Acceptable Computer and Internet Use The students must adhere to the guidelines on: 5.1 acceptable use 5.2 cyber bullying 5.3 eCrime 6 Access and Security Students must: 6.1 not disable settings for virus protection, spam, filtering and hard drive protection. 6.2 ensure that communication through the internet and online communication is related to

learning whilst on the College premises. 6.3 keep passwords confidential and change them promptly when known by another person. 6.4 use passwords that are not obvious or easily guessed. 6.5 never allow others to use their laptop. 6.6 log off at the end of each session. 6.7 tell their teacher if they suspect they have received a virus, spam or if they receive a

message that is inappropriate or makes them feel uncomfortable.

/Volumes/adm$/MARKETING/LaptopRollOut/2018/LaptopPolicy-studentpurchase.docx

6.8 seek advice if another user seeks excessive personal information, asks to be telephoned, offers gifts or wants to meet the student.

6.9 never knowingly initiate or forward a message sent in confidence, a virus, a hoax email or spam.

6.10 never send or publish unacceptable or unlawful material or remarks including offensive, abusive, or discriminatory remarks.

6.11 never threaten, bully or harass another person. 6.12 be aware that all use of the internet and College networks can be audited and traced to

the accounts of specific users. 7 Privacy and Confidentiality Students must: 7.1 never publish or disclose the email address of a staff member or student without that

person’s explicit permission. 7.2 not reveal personal information including names, addresses, photographs, credit card

details, date of birth and telephone numbers of themselves or others. 7.3 ensure privacy and confidentiality is maintained by not disclosing or using any information

in a way that is contrary to any individual’s interests. 8 Intellectual Property and Copyright Students must: 8.1 never plagiarise information and will observe appropriate copyright clearance, including

acknowledging the author or source of any information used. 8.2 ensure that permission is gained before electronically publishing users’ works or drawings. 8.3 always acknowledge the creator or author of any material published. 8.4 ensure any material published on the internet or intranet has the approval of the Principal

or his delegate and has appropriate copyright clearance. 9 Misuse and Breaches of Acceptable Use Students must be aware that: 9.1 they are held responsible for their actions while using internet and online communication

services. 9.2 they are held responsible for any breaches caused by them allowing any other person to

use their laptop/account. 9.3 they should not let others to use their account to access internet and online communication

services. 9.4 the misuse of internet and online communication services may result in disciplinary action

which includes, but is not limited to, the withdrawal of access to services. 9.5 The College is obligated to report any illegal or unlawful activities by the user, to any

government authorities.

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How to use the CompNow Parent Funded 1:1 Purchasing Portal for Al-Taqwa College

Entering the Portal: https://shop.compnow.com.au/school/al-taqwa Need Support? Live Chat: Online between 9am and 5:30pm. There will be a green pop up screen at the bottom of the page Email: [email protected] / [email protected] / [email protected] Phone: 03-9684 3677 You will be presented with an optional instructional video, we suggest you watch this. When finished click at the bottom of the page. After watching click to begin shopping.

STUDENT Enter student Full Name, select the year level they are entering in 2019 from the dropdown field and enter the Student ID. Click on ‘SELECT DEVICE’ to proceed.


DEVICE To view information about each bundle, click on the icon and it will show more detailed information. Once you have decided, click on and then If you are ordering for more than one student, before selecting ‘CONTINUE’ as above, you will see a middle button as highlighted in Red. Select this and the repeat the above steps entering the Student Details and choose device. The item(s) will then show in your cart at the top right of your screen, select ‘Continue’. You can view your cart at any time, by clicking on the icon above.


ORDER REVIEW You will be presented with a summary of your basket. Once confirmed all is correct, please select ‘SHIPPING DETAILS’ as highlighted in Red to enter your Invoicing details.

SHIPPING DETAILS Select ‘School Shipping – No Charge’ and then enter your billing information for invoicing purposes. If you want to invoice under a business name, enter the business name in the first address line as well as your name above. Select ‘CHECKOUT’ as highlighted in Red to proceed to the Payment section.


CHECK OUT You have 4 payment methods to choose from as per below:

• Credit/Debit Card – Visa or Mastercard (No Amex) • Internet Banking (Pay with POLi) • Skye Mastercard – 6 months Interest Free • Rental Agreement with SmartWay – Lease Agreement

Select your preferred method from the dropdown field and select ‘PROCESS ORDER’ You will receive an order confirmation on screen, as pictured below as well as an email confirmation.

For more information on the Consumer Finance options, see the follow two pages with references to the respective websites, how to obtain a quote of likely repayments and the process for applying.


CONSUMER FINANCE OPTIONS SKYE Mastercard – 6 months interest free (Credit Card Application) Process: click on the ‘Apply Now’ button, this will open a separate webpage, immediately go back to CompNow Portal page to process the order and obtain your order number. You will need your order number to proceed with the application on the separate page you opened. Repayments Calculator - https://www.skyecard.com.au/calculators


SmartWay Leasing – Rental Agreement via credit application Process: Select this as your preferred payment method and complete the order. You will receive a text message within the next 24 hours to begin the application. For details about SmartWay leasing: https://www.smartway.com.au Get a Quote: https://www.smartway.com.au/get-a-quote Terms and Conditions: http://flexsmartway.s3.amazonaws.com/flexi/files/inline/1143_A4-Credit-Guide_AUG18_FA.pdf

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